One of the better pollo loco locations in my area. Felt pretty clean inside and the food came out reasonably quick. We had the meal for 2, which was fairly priced and tasty. After we ordered, I saw their new mango habanero sauce and I immediately put it on my list for next time...solid food overall. I think the service is overall good, but they forgot a couple of the salsas that normally come with the deal. read more

El Pollo Loco - Meal for 2 - Fast Food Near Me - Burbank, California

I don't know what's been happening to this place lately, but the past 3 months, the quality and prep have gone WAYYY down. Chicken meal undercooked. If I order 3 tacos without chips, why are they now coming in a stupid WASTEFUL plastic container? WHY AREN'T THEY INDIVIDUALLY WRAPPED IN FOIL? They don't travel in the plastic containers. At all. When I get home, I basically have to assemble my own tacos. And, today, my 3 tacos had about 1 1/2 tacos worth of chicken. So, not going back. Just another place about to become extinct. See ya. read more

This pollo loco is very unorganized. The employees were screaming amongst each other. The soda machine dispenses flat soda. The order takes for ever. Other customers who were there were very irritated with the service, one man even mentioned to me that it's always like this at this location. Seems like a new manager is needed. Also, the burritos were smaller than usual. read more

Stopped here today for a quick lunch, been to this location many times, it's very convenient. Nice large parking lot easy to get to. I had a great experience here today Blanca one of the employees was so sweet. It was busy, but she was taking care of everyone and very friendly to all. Thank you very much. Go to various El Pollo Loco's as I'm traveling around I really like to use their app you get to earn points as well as there's digital deals that you can use that are less expensive than ordering it at the store. My go to typically has been the three tacos Al Carbone on the app you get three tacos chips and a drink for $5.99. Excellent deal just enough food and tastes delicious. Another benefit of using the app is you can order prior to getting there and your food will be ready rather than having to wait in a line if the location is busy like this one is. This is an older El Pollo Loco location, but it is very clean and plenty of room inside, they have patio to eat outside. They wrap the tacos in foil like you would get on a taco truck versus having it in a plastic tray, which I like having them in the foil better anyway, fits the old-school vibe this location has. Enjoy! read more

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This particular El Pollo Loco is located at 521 N. 1st Street in Burbank, CA. Although my review is directed specifically to this location, this level of poor service and food preparation is consistent with most El Pollo Loco locations in California. Upon entering, there is an overpowering smell of raw sewage inside the entire restaurant. A smell consistent with numerous locations. I approached the counter where both employees in the attached videos saw. For close to 10 minutes I stood there without even being acknowledged. I could not use the kiosk because of what I was ordering and I wanted to apply my $10.00 birthday coupon. I finally said something and was met by the one speaking with rudeness. Thes restaurants which are primarily staffed with Hispanic people have become notorious for being racist, ignorant and highly unprofessional people. I decided to video the two individuals, as well as the filthy condition of the food prep area in front and back. The chicken back on the grill appeared to have been sitting there for hours with nothing cooking. It's time to boycott El Pollo Loco. The food and service are disgustingly poor. read more

This location is 11 miles away from where I live but I wanted to experience a different location. There is no drive-thru here so I went inside. Upon entering you will notice two kiosks; that's where you place your order( not a fan) even more when I couldn't find my item on the screen. It was busy evening and I could tell the workers avoided the long line growing some people just prefer to order the old way; directly through a cashier but it took me a little to get someone's attention to finally place my order through them. So fyi you can't find the chicken tortilla soup on the kiosk. Other than that, my soup made it home hot and I received the side toppings except the cilantro and cheese given to me was already soggy and old. I also ordered chips and guacamole which was a good portion as well. Other than that, a decent serving with enough chicken and veggies in the broth. Plenty of parking in a large lot. read more

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Who bothers writing a review about El Pollo Loco, right? Basically fast food...nope. This location is really good. In general, El Pollo Loco is the #1 fast food option, but this one above others. Thanks Fatima for making such a consistently excellent experience, and Alejandro for caring about details. Not easy to do day in and day out. read more

I went to El Pollo Loco and tried their NEW Street corn Double chicken salad!! It was amazing and even though its a salad it filled me up amazing!! Keep it up El Pollo Loco!! read more

So tired of not getting my creamy cilantro dressing! Regardless if it comes with the order or if I order and pay for extra. The other day I went to the one on 1st street in Burbank paid extra dressing at the window and they didn't give it to me, then I went to one in Woodland Hills on my way to work at 9:30 ordered a salad, went to eat it on my lunch and no dressing. Today I ordered from the one on Alameda in Burbank, my daughter picked up the order and when my husband came for lunch.... Take a wild guess... no dressing. And these are just recently. There have been times I order for delivery and it's missing. Then when I call they tell me to come pick it up. There a reason I ordered and paid for delivery. I should have to inspect my bag every time I order. Anyone have an recommendations for a chicken place around Burbank, Ca, it's time I move along! read more

El Pollo Nono. The burritos were 80% rice. Also ordered their new burrito bowl and again heavy rice. Minimal amount of chicken. Not worth the $50 I forked over. read more

Meal was hearty and warm Person working the counter was very nice. Our table was clean. Food was amazing! Highly recommend read more

El Pollo Loco - 3pc Fire-Grilled Chicken Meal - Fast Food Near Me - Burbank, California

Unelievable trainwreck. I came here at 8:30p and I should have just turned and walked out because the lobby was a mosh pit of people waiting for food. I tried anyway. I ordered at the kiosk, just a burrito. I waited 15 minutes before asking what in the world was going on. The lady asked my order, I told her, "Oh, you took it." Nope, I showed her my receipt. Some guy said that someone else walked up and took it, then left, and nobody checked. What a waste of time. Then, I flagged down the manager to cancel my order, which took another five minutes. I told her that I was in a hurry to pickup my kid and was starving. She apologized and said, "Want two pieces of chicken?" I said, "That's nice, thanks." She said, "I'm exchange for your burrito." "No! I'm driving." I thought she meant as "make good" but she just wanted me to take that instead of my order. And, I couldn't wait around for them to try again. This place is a disaster. read more

General Manager Blanca is super friendly and helpful. Thank you for your kindness. The restaurant is clean and music is good too! Food is best. read more

This is my favorite ELP in California! The general manager, Bianca, is lovely ! She's friendly, professional, and a delight to meet. The food is fresh and delicious. The prices are very reasonable. I look forward to returning many times. Thank you! read more

Here today at 12:14 and it was mild busy. Sadly the usual very nice smiley woman was NOT on the counter. It was Joseph who was in a bad mood. Dude, you make at least $20 an hour yet you feel the need to put out a TIP CUP at your register. It's offensive to the customers. Maybe if you got tips you could wear a clean uniform and a cap that's not covered with awful white crap. The young woman filling orders was stressed and while the orders were coming out fast, many of them were being tossed off the tray. And people, even if you hate your job, SMILE ONCE AN HOUR, PLEASE. I'll be glad when my other wonderful lady is there. read more

Something has gone terribly wrong. Computer monitors have replaced people at the check out. The back-up and confusion saw several customers leaving without ordering. I feel bad for the employees trying to keep things moving but they are completely overwhelmed. My $11 burrito was kinda terrible, how do you mess up a burrito?!! It was cold and the shell was hard to chew through. El Pollo Loco has always been a fave... no longer. Everyone is very anxious, I'm getting out of this powder keg. read more

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I like to get the pollo bowl combo with lettuce instead of beans. You can't order that at the kiosk. This location pointedly ignores you if you want to order in person. Their chicken is dry compared to others nearby, also. read more

Just ordered a double chicken bowl with no sour cream or cheese since I can't have dairy. Just got home after 15 minute drive. Don't have much time for lunch. The bowl is filled with dairy. I'm beyond pissed and I want my money back. Stupid workers don't even read the order. That's why they work at el pollo loco making minimum wage. read more

The food was good until I saw these ants crawling about on the boarder of the inside of this restaurant. YUCK! Who knows what the kitchen looks like if the dining area looks like this. Wish I would have seen this before I ordered/ate. The bathrooms are pretty nasty too in my opinion that speak volumes about the food area. Service was okay. read more

El Pollo Loco - How hard is it to put the TP IN the holder properly? - Fast Food Near Me - Burbank, California

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Here are some pros: * this place is cheap * this place is delicious * staff is overworked but still try to be accommodating Here are some cons: * they desperately need to put all of the to go orders on the counter, so customers can walk in and pick up their food instead of having to wait for an employee to give it to them while it gets colder by the second. * because of their current pick up system you get your food very cold when ordering pick up. you're there. you know it's your food on the counter behind register because you can see that it says your name on the little ticket. so then you try to tell the employee "hey I think that's my food" they tell you to wait as they serve up order that come out after. so even if your food is ready expect to wait about 10 min until you can actually get help. super pros: * churros super cons: * churros usually have no sugar on them read more

This place is a full-blown circus. I showed up at 9:15 PM to pick up my order and was greeted by total chaos--staff running around like ADHD was a job requirement. The restaurant was filthy, and watching the food prep killed my appetite. I canceled my Uber Eats order, stuck around until 9:45 just to witness the trainwreck, then left. If you enjoy cringe-worthy live entertainment, this spot's a goldmine--but eat here at your own risk. read more

Fatima is the best manager here! She's kind, she's patient, she's accommodating. The EBT machine is broken quite often but that's absolutely not her fault. She's the kindest person here. There's another manager here that's not as kind as Fatima, Blanca I believe is her name, but I understand how working in food service can be hard. But Fatima ALWAYS maintains her calm composure I really appreciate her! read more

Fatima always gives the best customer service she is so sweet and quick with everything! Love eating here because of her!

Such great service and chicken! Their burritos are amazing also! I can eat it every night!! The chicken is fresh and perfectly cooked read more

Horrible experience and I cannot reach customer service. Pre-Ordered online 1 hour before for pick-up at 6:15pm, when arrived I couldn't get attention of workers. I pleaded with the food preparation person to check the bagged online orders that were just sitting there. She ignored the bagged orders and muttered "they messed up these orders.." Waited 20 Minutes to tell them my food was right there and then shift manager said "why didn't you tell us?". There was no one willing to help, that's why. Received COLD food. Wanted a refund but shift manager said she couldn't refund. Avoid this location and go to location with drive thru. read more

Seriously, what's going here with this location. Customer service has really gone down. Not even a good morning. Don't get me wrong the food is still great. I can't belive they are charging 40 cents for creamy cilantro. No signs available mentioning this extra charger? The cashier asked me if I want it anything to go with my nachos, of course creamy cilantro and bam! He pulls out the extra charger card! Not coming back again. Advice: ask before you buy! Extra charges. read more

I have been a resident of Burbank for over 20 years. When time is of essence, professional and friendly service goes a long way. Blanca isn't only an excellent employee here but goes out of her way to be sure your order is right. I have always been greeted with a smile and true customer service. She is a HUGE asset to this location. Furthermore, the location has always been kept clean and haven't seen a dirty table thus far. Lastly, the chicken here has never been dry. Quite the opposite. The flavor is on point. Juicy and tender (for lack of better words). Enjoy and thanks again Blanca for your professionalism! read more

Great service and was able to get in orders quick but the manager did not give excellent service never gave us eating utensils and wanted me out of here quick read more

Back again ! Say hi to Fatima the manager she is so nice. She remembered my name and what I like to order. Customer service get a 5 Thank you Best chicken in town. read more

Went for lunch yesterday with my wife and went to the counter and ( Leo the manager (whom I just met) Leo was super friendly and helpful, he took our order for two "Sweet Corn double chicken bowls (manager Leo was so efficient, and kind; everything you could ask for in an employee. Our meals were absolutely delicious. We will be going back to this El Pollo Loco again ! Manger Leo was later in the lobby asking customers (including us) if everything was okay; Wow this means a lot to people; good old fashioned we care attitude. Employees their were smiling and helpful. Thank you for such good food and service. see you folks again soon. Paul & Anita read more

Always reliable Healthy/Clean aka: non-oily great tasting "fast" food vs near all the others that sell, fat burgers, fat fries, fat, shakes, fat, cookies, etc. People wonder why their kids are fat from youngsters to elementary and middle school is because parents go for the fast food because they're too darn lazy to cook healthy meals days in advance so El Pollo hits the spot on a regular basis with total consistency at any location. read more

Went here for a quick bite to eat at 10:30am Saturday, dine in. Order the street tacos. Get my order and no napkins offered or available as they are behind the counter. Asked for some and some less than enthused lady reluctantly gives me some. I then ask for seranos and lemon to which she just gives me seranos. I asked again if I can get lemons and she hands me salsa. Never utters a single word. Decide to cut my losses and proceed to eat the driest street tacos ever. Meal FAIL. read more

El Pollo Loco store number 5835 the customer service is awesome. The chicken is always juicy, not burnt. The side orders are freshly made. We order takeout at least 3x or more per month at this location. Why? because an employee name Fatima really makes this location to shine. I have witness how some customers have been rude to her at times, even racial profile because of her physical appearance (non Hispanic background). The customer assume her "physical appearance" looks Hispanic; therefore, knows how to speak Spanish. When, she tells them politely does not speak Spanish some Hispanic customers are the most rudest and unpleasant ones. This lady knows how to handle everything situation with so much diplomacy, poised, and collective. Management, you have an amazing employee, that handles every situation the food complaints, the customer attitudes or anything that comes her way with courtesy and respectful every single time. Fatima deserves an opportunity to be a manager at this store. Always has a smile in her face and has a kind word to everyone. Regardless of how difficult the customers get with her. Fatima and the crew at this store location it is refreshing to experience outstanding customer service every single time. Not only with me, but with every one. Thank you Fatima! Your hard work and dedication to be the best employee is noticed. read more

This is the best El Pollo Loco I've ever been to. The manager, Fatima, takes such good care of her customers and everyone there is working at another level. Seriously. It's a great vibe! After riding horses down the street, this is the spot to go and chow down! - A Burbank Rancho Local read more

El Pollo Loco - A great place to eat! - Fast Food Near Me - Burbank, California

This is a home favorite of mine. Grew up in Cali and obviously had to be a stop while in town. Unfortunately it didn't live up to the hype. My chicken was dry no flavor and it didn't have that fresh food taste. It just became another ok place. Sad read more

Fatima is phenomenal!! She's always so kind and attentive when I order here and the service from the other employees is really great as well. I highly recommend this location! read more

Always excellent In Burbank. Van Nuys El Pollo Loco needs to learn from these guys! Always great customer service their pollo never runs out and it's clean. I really appreciate when a food chain like this does a good job! read more

El Pollo Loco - Keeping it nice and clean for appreciated customers. - Fast Food Near Me - Burbank, California

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This location's bathroom is so dirty . I usually go to the bathroom first , and if it is clean I know the kitchen is clean as well . This place is nasty. I am disgusted . I have to wash the bottom-of my shoes now before I go home . And there was no paper towels. read more

El Pollo Loco - Fast Food Near Me - Burbank, California

Great customer service. Fatima is always very nice and welcoming. Food is good, Chicken isn't dry like other locations.

Fatima was really nice and she helped me figure out what to order on my first time trying out El Pollo.