as a 90 year old i want to voice my opinion on infinity heating & cooling a family owned bussiness- first the office is run by a competent & friendly lady named alex who sends one of the techs to your location to fix your problem. these techs are trained by the service manager named arlo who is the best in the hvac bussiness & who makes sure you are happy with the work done. - i have been burned a few times in my life by incompetent service so please take my advice & give infinity heating & cooling a call at 702 -291 2000 for an honest job at a fair price--i've used them for the past 4 years & speak from experience. richard drapo las vegas nv read more

Our air went out on a Sunday morning at 1:30am!! Craig was referred to us, and he was at our house within an hour, and we had cool air within 15 minutes!! read more

Life saver! My air conditioner went out in 100+ weather. Infinity came promptly, and the rate was very reasonable. They informed me that I probably needed a new unit in the near future, but did not try to hard sell me one. read more

So thankful we went with Infinity Heating and Cooling to replace our 18 year old air conditioner. The customer service and technicians were extremely knowledgeable which really helped in our decision making process. Their pricing was very competitive, 30% less from other quotes, plus we received an additional discount since Infinity participates in the NV Energy Power Shift Program. For all of our Heating and Cooling needs, we will always go with them. Thank you Infinity, our experience could have been very stressful but you made the process easy. read more

To sum it all up I'm SO GLAD we called Infinity Heating and Cooling and thank you Richard for saving the day! I definitely recommend them to anyone and everyone looking for an AC repair. I woke up the morning to an AC suddenly not working. After my initial panic and after attempting to you-tube what was wrong I decided I probably should leave this one to the pros so I turned to Yelp. Best decision! I received a text letting me know the tech was on his way. Richard arrived and he was very knowledge, professional, and provided great costumer service. I explained what was going what felt like 10 minutes he told me what was wrong and in less than 30 minutes my AC was up and running, working great! I cannot say enough great things about this experience and this company. 5 stars!!! read more

Excellent customer service. Pablo did a great job. We will continue with this company for all future heating and cooling jobs.

Finally my a/c freon leak is fixed, would definitely use them again for any a/c service. They provide professional and honest service, friendly staff, and always wearing mask read more

Will helped us out big time, good man and good service! Very clean, professional and friendly. Would definitely recommend.

Alex was courteous on the initial call. I received a text with tech information on the way as promised. Denis showed up on time, he was very professional and pleasant to work with. He diagnosed the problem in 10 minutes, offered a solution and resolved the problem with our AC unit not blowing cold air. We were offered options to upgrade only when I asked, and prices were very reasonable and competitive. When you need Cooling and Heating service, call them and you will not be disappointed! read more

Once again, this company came and troubleshot my problem. I bought one unit from them last spring. My second unit is 31 years old and overdue for a replacement. Coming out of the pandemic I am still trying to recoup and get some money together. Of course the second unit went out on one of the hottest days. They came out figured it out and fixed it. No hard sale , no doom and gloom, just fixed the problem with professionalism, and knowledge. Great guys , great company. Always helpful, always friendly, and always there when you call. No doubt I will be getting my new unit from them as soon as I am able. Until then thank you for keeping me cool this summer. read more

Richard and Cole are the best to handle any situation! They respond quick and make sure they fix the problem quick. They are very genuine and nice and are willing to go above and beyond to help. Very fair pricing and extremely fast service. Would recommend to any one!!!! Happy customer!!! :) read more

Most of the time I won't write a review unless it is really bad or really good or really ugly. This is really GOOD! Two thumbs up. A/C blower overheated on Sunday. Richard came out on Monday. Recommend a new unit. Since my unit is old like 30 years. Tuesday they were here at 1 pm. Starting to take down my old unit and put in new one. Got down by 5 pm. Took the time to get the job done right. Gave me a great price for unit which save me $1,000s of dollars. Richard show up later to make sure everything is in order and gave explanation of the new unit. His attention to detail and really care about the customer. I would recommend him to all my friends and family members. The staff was excellent too the were friendly and answer any question you have. read more

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Awesome company. I just replaced all three of my very old HVAC systems. Infinity had great pricing and most importantly outstanding customer service. Six skilled technicians spent the day replacing all compressors and furnaces. Three new wi-fi thermostats were also installed. They handled everything not leaving until everything was fine tuned and running like champions. The left my house clean. From start to finish, everything was awesome. I will never use another HVAC company again! read more

Just got a new unit from these nice folks. They really Rock N Rolled this thing. Excellent customer service. Good communication and they really explained everything down to the letter with my wife and I. Good people, good business. Thanks. read more

WORLD CLASS CUSTOMER SERVICE! GREAT PRICING!! Woke up this morning and the thermostat read 85 while it was set to 78, there was definitely something wrong with the AC. I called a couple places but since it's Labor Day - one guy said they could come tomorrow and the other places just had their automated service to leave a message. I called Infinity and Richard answered the phone - this was 10:30am. He was apologetic that it being a holiday, he only had 1 technician available and was booked. BUT, turns out Richard is the owner and resides in our neighborhood and felt bad leaving us without AC and said he'd be over. He came less than an hour, maybe even less than 30 minutes - mind you, it's Labor Day! He did his assessment and said it's likely the capacitor. He had to leave to get the part but came back, again within an hour and VOILA - we have AC! Richard is a true professional! Honest and just a cool guy!! He did not even try and charge a premium because of the holiday. I'd highly recommend Infinity to anyone looking for consult or repairs. This is why I say his customer service is world class & pricing, great!! read more

Called and left message on July 10th @ 1:46pm, requesting assistance. I left my name, number, reason for the call. Never a return call. Had to call another service, which did answer the phone and scheduled an appointment. You are rated very high. Too bad I couldn't have known just how good you really are. read more

I reached out on Friday's night, Richard replied early Saturday and his technician arrive at 2pm. Joey was awesome, nice, and high attention to detail. He spent his time looking through everything, even give me tips on how to continue taking care of my A/C. The service cost is super reasonable. I highly recommended Joey and everyone here. If I can give you 10 stars, I will. read more

They were great. Unlike so many companies in Las Vegas, they showed up. And on time. Additionally, I had a 6-8 hour job that ended up taking just under 12 hours. Even though there's no way they weren't frustrated (particularly since much of the work involved being on my roof in 100 degree weather), they stayed polite, and kept working without stopping. It's great having my air back on with my new system and I highly recommend them for any of your hvac needs! read more

These guys are simply the best! Recently bought a home in Vegas, and needed to replace both of my air conditioning units and both furnaces. Got a great price on my estimate, and they had the work done in less than a day. The guys were super friendly and professional, and there was no mess. So glad I chose Infinity for this big job. read more

Try to call them to get an estimate on my walking cooler unit,was ask them to come and give me a price that is all I need ,they wanna charge you a 50$ just to tell you how much to change the unit lol no thanks I will go look around and get a free estimates that exactly I was talking bout brand new unit!! read more

Casey and his co-worker (sorry did not get his name) came out from Infinity Heating and Cooling about half way through the arrival time window. Both super friendly and extremely knowledgeable. The capacitor died. The AC is back up an running cold. Very NICE!!! I highly recommend this company if you need service right away. Legacy had no appointments until a week from today and Mojave had yet to call me back. This company was fair in the price as well. INFINITY YOU ROCK!!! Thank you!!! read more

A huge shout out to the guys at Infinity. Our air went down in the middle of June around 10p. They dispatched an extremely professional service tech out the next morning and got us up and running for a couple of hundred bucks. They had a guy out to us on a Saturday during what I'm sure is there peak season. Don't hesitate choosing this company, I'll go back to them with any needs I have in the future. 5 stars keep up the great work!!!!!!!! read more

We were having issues keeping one side of our house cooled so called Infinity Heating and Cooling. Their entire staff from Alex who took our call to the tech Evan and the owner Richard were friendly, professional, and showed genuine concern about our discomfort. Evan was at our house at 6:50 pm for a 7:00 appt. and was here until nearly 9:00 trouble shooting and making sure everything was running smoothly. Don't waste your time calling anyone else, their price was amazing and we couldn't be happier. read more

I just replaced both of my 15 yr old units in January 2018. I interviewed 7 different companies and investigated 32 different types of units from 14 SEER to 24 SEER. I have a Master's degree in electrical engineering, and it's amazing how some of these company reps try to snow you, or oversell you! Infinity Heating & Cooling was by far the best company, from the office staff, to the technicians, right up to Richard who is a 3rd generation A/C tech turned owner. Their skill sets, integrity & service are true differentiators. I can't say enough good things about them! read more

Justin of Infinity did a fine job diagnosing and repairing an older AC unit on our rental condo, explaining the pros and cons of various options. Also, did a motor repair for a much more reasonable cost than other 5-star AC company that first diagnosed the problem, and who told us we ought to replace the unit for about $8600. read more

Just had Infinity over to my house to check the charge on my two heat pumps. Always excellent service and a fair price. I would highly recommend this company. read more

Received a very concerned phone call from Richard, the owner. The misunderstanding was reviewed with the upmost sincere apologies. This experience is absolutely in line with all the other 5 star ratings. I am so impressed with the professionalism of the leadership that is so rare in this world today. Thank you INFINITY AIR for your integrity. read more

Hands down the only company to call. Waited two days for a home warranty company to send a tech. The guy gets here and says its declined, but trys to sell me an ac unit instead of fixing the current one. Alex, Richard, and Evan had a new AC unit in my house at 7 am the next day, which was less than 12 hours after I made the call. This company prides themselves on providing quality service when all you want are results. My house is cool again and the home warranty company has seen the last of my money. Great job guys you will continue to see all of my business at home and work for years to come. BTW they saved me about $3000 from that other chump. read more

This company is awesome . I had an issue with my AC unit . I called at 8am and they were at my house by 945 . Great service and Richard was a super nice guy . They care about what they do . I highly recommend. read more

I recently bought a townhouse. When the AC was one, it was very loud plus I could also hear noise from the outside in the air ducts, especially when there was lots of wind or rain. David, the technician, showed up a bit ahead of time (always a good sign). As I suspected, filters were very dirty due to recent renovations, though I didn't realize how much of a difference it was after replaced. The technician crawled in the attic and found that one air duct was actually leading to the roof for "natural" circulation. There was a dampener there which he shut - that should take care of the outside noise issue. The technician was polite, professional, and patient with all my questions. Overall, he was around for an hour and a half (he had to go out an get some filters) and I got charged $114 which included filter replacement. Reasonably priced and showed up on time weeks after the appointment was scheduled. Highly recommended. read more

GREAT CUSTOMER SERVICE!!Can't say enough this company. They not only service our air conditioners with great care. They found the problem with one of our air conditioner due to electrical faults. They are trust worthy and can count on them to tell you the truth about you AC units problem if it is fixable or not. Thanks again for the great work you've done for our family!! read more

We called Infinity to check on our air conditioner as it had stopped working. After showing up right at the time they said they would be there, Coel (the tech) let us know he could patch the unit up, but it would probably break down again soon as it was old and falling apart. We asked for a quote for a new unit and he let us know he would need to speak to the owner to get us a good, honest price. Later that night after agreeing on a very good price we just needed to schedule the installation. It turned out the unit that was supposed to be ordered would take several weeks to arrive! Infinity upgraded us to a better unit that would arrive sooner without raising the quoted price. A very nice thing to do for us in the middle of summer! Each time we called Infinity, Alex was very pleasant and helpful and was happy to answer any questions we had. On the scheduled day the techs Coel and Pablo showed up right at the time they had scheduled and had the new unit installed in no time! Great work by very professional guys! The new air conditioner works fantastic now! I HIGHLY recommend these guys for any problems you might have with your AC! They'll show up on time and give you an honest price for any needed work! Bravo Infinity! read more

After dealing with several different air conditioning companies, we are so thankful we were referred to Infinity Heating & Cooling. Richard was knowledgeable, friendly, up-front, and completely patient when it came to us deciding on the best product for our home. Richard and the installation crew were very professional, courteous, and respectable of our home. Not only did Infinity Heating & Cooling beat out any of the competition when it came to prices, they showed us the best example of how customer service should be. Thank you Richard, Cole, and all of the other employees that worked on the installation! read more

Infinity was great! From the call with customer service to the tech on site. Thank you

I've waited a week before I wrote my review because I didn't want to jinx the good luck I was having through out the air conditioning shopping process. First, I got a lot of estimates and they were all within a few hundred dollars of each other. Everyone seemed to use the same equipment so at this point it was down to who i liked the most. Well, Richard, first and foremost he came in and just was cool. He didn't have a sales pitch he didn't pressure us. Just gave us a shit ton of information on air conditioning units past and present. I knew there would be people in my house all day working on this project so I figured a cool/informative dude would have the same working for him. Well, I was right. The guys at my house for the day were amazing. Evan, Will and Gary. You guys are amazing and made quite the team. We had someone come out yesterday just to check a few things and he was bad ass too. His name was Arlo. He was smart and knew alot about circulation in our style house it was awesome. Thanks Infinity, you made spending a lot of money on my new AC not hurt so bad. I'm so happy with my unit that purrs now instead of growls. A f*#^img men to good people!!!!!!!!! read more

Rich and his team came over yesterday to replace my unit as the old AC unit went out. My landlord opted to purchase a new unit rather than fix the old unit as it was more cost effective. A 2yr, twice a year service plan and warranty came with the purchase. The installation was seamless and the entire team was friendly and answered any and all questions. I give Infinity Heating and Cooling 5 stars and would highly recommend this company for any of your HVAC needs. Thanks Rich, Luis and Coel!!! read more

I'm disappointed that a company with such good reviews can be such a mess. I was referred to Infinity Heating & Cooling by a work friend who was extremely happy with their service. I checked out Infinity's website and saw that I could send them a request for service/estimate. I sent them a message explaining I was interesting in having my 3 year old air-conditioner serviced. A few hours after I sent them the message, I decided to call because I wanted to follow up and get it scheduled. I called during business hours but no one answered. I left a message letting them know I contacted them on their website and was waiting to hear back. They never returned my call. I understand things can get busy around an office and numbers can get misplaced, so I gave them the benefit of the doubt, especially with the great reviews, and I called again. I called on June 11th and spoke to a lady to set up a time for what she called a "21 point inspection." The time was set for Friday the 17th between 12:00 and 2:00. Friday came and I left work early to make sure I was home by 12:00. I waited around until after 1:00 when I decided to call and make sure someone was on their way. I spoke with the same lady I set up the original appointment with and she said that my appointment had been rescheduled to June 24th! I had never received a call or notification of this rescheduling. At this point, she offered to send someone out between 2:00 and 4:00. Having already wasted over an hour of time that I needed to be accomplishing other things, there was no way I was going to sacrifice another 2+ hours. They have lost my business and if somebody asks me for a referral, I will definitely warn them not to waste their time with Infinity Heating & Cooling. read more

Tried reaching out, but without a phone, no one bothers to reach back. Blatently ignored regarding my issues. Yes, I'm still stuck without AC. Thanks alot guys for ignoring my business. Maybe next time, right? Apparently your 24 hour same day guarantee doesn't mean Squat! read more

Well, I have to echo the rest of the folks that have left reviews here. My 12 yr. old ac unit went out and I started getting estimates to repair it verses buying a new unit, I opted to replace the whole unit. I got multiple bids and meet with their techs to discuss them. Infinity was about the 3rd company I contacted. I made an appt. with them, and Denis was the tech that came out. We hit if off pretty fast. I've been in construction for over 30 years and have a pretty good feel for guys that know their stuff vs. guys that are trying to convince you that they know their stuff. He went up and looked at it and talked to me about my options. Repair vs replace. Over the next few days I got more bids, some were close to Infinity's, some were higher. So in the end I went with my gut instinct. I figured when Denis came out, he represented the face of the company, and from what he said they were all passionate about customer service. That's important to me. I could've gotten the same unit at about the same price elsewhere, but would the company be there after the install? I feel they will. So I told them lets do it. I met with the owner Rich on the day of the install. Him and another tech named Cole did the actually install. Like I said, I was in construction so I like to see how things go together. I went up and watched them for pretty much the whole process, and watching them work and talking with them made me more confident in my reason for picking them. The install went good and when they first started the new Trane unit up I was standing 2' feet away, and actually didn't realize it was on. It was that quiet! They went down and installed the new thermostat and we were good to go. I was happy and I know my 83 year old Mom was happy with their speed and efficiency. So thanks guys for a great job and thanks to Alex for keeping me updated on the phone of when and who would be there to do the job. Little things like that make you feel like your business is important to them. read more

I got home around 8 pm to a 90 degree house. I called Infinity Heating and Cooling to see if they could come out. They arrived at my house within 30 mins. By 9:30 my air was back on with the problem solved. Thank you Infinity for your help. I will definitely use you whenever I need to. read more