We had a fantastic stay at this Virgin Hotel! This was my first time at a Virgin property, and…read morewhile it's clear the building itself is older they've done an excellent job modernizing the space. Check-in was smooth, and we really appreciated being able to check in early. The room layout was thoughtfully designed, with the shower and water closet conveniently located near the entrance. I especially enjoyed the small touches, like the adorable hot water kettle--perfect for my morning tea--and the stunning city view at night, which made the stay even more special.

Happy to know this property existed in the heart of beautiful Chicago…read more It has all I needed and wanted. A restaurant, bar, cafe, and vibes for days. Housekeeping; so courteous. Front desk; some people very good and friendly. Some had a face that was unwelcoming. Aesthetically pleasing and so much character. Sad to hear they'll be closing down soon. Otherwise, I'd be back.

Cami & Oleg were awesome... they were there when I checked in and they were there when I checked…read moreout.... They were a good reminder why I love visiting Chicago- Cool people that are just friendly, helpful and make you feel like you're home.

I really enjoyed this hotel. The lobby is a vibe. I love the industrial feel it gives in the room…read more The big floor to ceiling windows are great when waking up in the morning to get a view of the city and at night to see the skyline. Pac-Man in the lobby is a classic. Lucky we stayed therr and were able to use the machine. No wait.

Traveled to stay here for a family wedding this past weekend, The location-Fantastic! The…read moreroom-Great! The Wedding- Beautiful! The Elevators- Ridiculous, let me explain. 4 elevators in a building with 27 floors. 5 or 6 are open to public, or used for events. 1 elevator was broke. Keycards are required to get to room floors (loved this) but catching one that's not full to get on depends upon time of day. it's is after 9pm they close one elevator for the 27th floor night bar and it goes 1 & 27 that's it. That left two elevators running for all guests. Normally took a lot of waiting. When leaving the wedding it took MULTIPLE(8+) time waiting for an elevator to be able to leave the 3rd floor to get to 15 because we had wedding stuff with us and was trying to be respectful of others space finally had one come by with less than 6 ppl in it! Give yourself 30 mins to struggle with the elevator if you're going for a special event, or a booked reservation anywhere.

This was a wonderful find. We enjoyed a corner table by the…read morefireplace, high top with a peekaboo view of the river. Beautiful Floor to ceiling windows. They've got a great appetizer and wine list for you to choose from the music was perfect. The service was great. We had such a wonderful time, sitting, watching people watching the city Gorgeous space. Great for couples or families and private events.

While searching hilton.com for a hotel to stay at on the day of my birthday, Hampton Inn Majestic…read moreChicago Theatre District was the first to pop-up within Chicago. I want to say that I have had my eye on this hotel for a while now after looking for Hilton hotel locations with a peloton bike, which this one has. Other than that, I loved that the location of this hotel sits in the heart of Chicago, surrounding a plethora of activities which made it the perfect choice for hotel stay to celebrate. Okay, it was an experience going up to the lobby area to check in at this hotel, a blonde moment as I am known for if you follow my reviews. The lobby is located on the 4th floor, so be sure to choose "L" for the lobby because there is no 4th floor button listed in the elevator. Me and two other hotel guests had an adventure going up to the lobby area after trying to figure out where the 4th floor button was. My experience with the receptionist working behind the desk was nothing less than professional. Since my room was already booked through Hilton Honors, the only thing check-in consisted of was a verification of my information, a briefing on what is offered, and the receptionist giving me my room key. For your information, check-in starts at 4:00 PM and check-out ends at 12:00 PM! If you have the Hilton honors application, there is the opportunity to check in with the application, choosing your room, and receiving a digital key, which will allow you to go to your room contactless without seeing a receptionist upon your arrival. I have not used this method, but if you are interested in no contact whatsoever then you can use it with the Hilton Honors application. After locating and entering my room, I thought to myself this is fancy once I took notice of the design and interior color which appeared so elegant! There was a variation of vibrant colors in the room from its curtains to the headboard of the king-size bed, the carpet, and a gold chair that looked like something out of your grandmother's house. Out of all, I just could not take my eyes off the curtains which reminded me of cherry blossoms because of the colors. Inside the bathroom there were liquid products by Gilchrist & Soames Zero% attached to the wall. Throughout my travels, I have noticed that hotels have completely dealt away with the mini shampoo, bath soap, and conditioner products that made great travel hygiene additions. Along with those notable things inside of the room, it met my cleanliness standards. I had no issues whatsoever getting comfortable in the king-sized bed during my stay as my head was engulfed in between the comfortable pillows. While utilizing the shower, I really enjoyed the water pressure; its soothing pressure made me feel very cleansed during each usage. It was wonderful toggling with the spray patterns, with the addictive feel of the pressure hitting my face and body. Other things the room came with that I noticed were a comforter, an iron, ironing board, blow dryer, safe, comforter, a coffee maker (Hamilton Beach), a mini refrigerator, microwave, and USB and AC plugins attached to either the headboard of the bed, lamps, or the television cabinet, which added a nice touch to the room. And the Wi-Fi internet was easy to connect to and not once did I have any connectivity issues with it during my stay. Hampton Inn Majestic, as expected, had an exceptionally beautiful inner interior! As a fitness enthusiast, it was great having a fitness center onsite because it allowed me to keep up with my fitness routines during my stay. I must say that I was pleased to see several dumbbell weights, medicine balls, kettlebells, a decent selection of workout machines, and two peloton fitness bikes which charmed me out of my panties once I spotted them. And oh, honey did I enjoy it on my birthday with the lovely Hannah Frankson as my peloton instructor, who put my legs through torture during her low impact workout. Having the complimentary breakfast was a relief because I did not have to worry about finding a restaurant for breakfast in the morning. And I was highly satisfied with the quality of what was presented. It is served daily from 6:00 AM - 10:00 AM. For you all visiting the city of Chicago, there are plentiful sights, activities, and restaurants within a radius of Hampton Inn Majestic. As a resident, a few that I adore are Willis Tower, Millennium Park, and the Art Institute of Chicago! Next door is the CIBC Theatre, which I noticed upon my initial arrival at the hotel. And if you are looking to explore the city or outer part of the city, the Chicago Union Station, and CTA Train Station are very accessible to-and-from. I would surely book Hampton Inn Majestic Chicago Theatre District again due to my experience with it because the hotel met my comfort needs, and I loved that its location is within an accessible distance of things of interest in downtown Chicago. ~ Live every moment ~ Thomas G

Hampton Inn majestic will let you relive the Chicago fire!!!…read more Was not a fan of their elevators since they kept jumping from levels 6 and 7 and would randomly stop without being called. The last Hampton inn I got stuck in the elavator and had an off experience with getting help, so I chose to use the stairs. Upon using the stairs we were met with SEVERAL linen boxes blocking our only exit. They were all in different directions and could not be easily rolled out, especially when we were blocked behind them. Instead we had to parkour over it to escape. There was a valet driver sitting at the front and ignored us after I asked for help and continued to say she's just valet she can't do anything. These bins were there for well over an acceptable time, blocking the only stairs and fire safety exit but also for people that didn't enjoy their sketchy elevators. And again, pallets were there days later also blocking the ONLY emergency exit and stairwell exit. Completely unacceptable in a normal city let alone one with history of building fires. Exits should not be blocked and it's clear the building uses this space for "storage" often. Before the fire situation even happened, their breakfast situation was insane. Our first morning was on a Monday. Their service is until 10 am and around 9am we headed down for some fuel. By that time, the dining room was packed, the tiny buffet room was empty of food but packed with people who were waiting for tables, chairs and all of the food to be restocked. One woman was trying to run the whole operation while two men just stood behind the concierge desk and watched the shit show of breakfast service happen in front of them. Someone should have helped her get breakfast together. Even if it wasn't their job, in hospitality, their job as hotel manger or anyone who works in the hotel is to make sure the guest have a pleasant stay, not to look pretty sitting in front of the Hampton inn welcome to Chicago sign. Overall unorganized and not something nice to look at when you first walk into a hotel lobby, chaos. You would think the grievances would stop there. However we were then denied the benefits that we get as gold Hilton members. Previously at hiltons and Hilton branches we have been offered two bottles of water per room per day. Most of the time they would be offered upon check in (which they did not) and given daily throughout our stay. This time the concierge allowed my mom just to go grab them out of the fridge. The next day we did the same and the concierge Robyn gave me immediate backlash even after I said we were previously allowed to take them. She repeatedly said I was wrong and gave no hospitality to hear my side of the story. I didn't want to cause a scene and returned my water. She then slammed them onto our table as I was eating breakfast with my family. Definitely could have been better ways for her to deal with the problem and I did not appreciate the hostility coming from the concierge at 9 am. We were already all crammed at a small table because there are no seating arrangements easily accessible for families or even enough seats in the dining room. One star because housekeeping did great and my room was clean and refreshed when necessary (and because zero is not an option) Otherwise I would hope I never have to stay here again.

It has been a whole decade since my return to the Windy City. I stay at the same hotel- Courtyard…read moreMarriott. It is amazing thanks to Josephine, she gave me a quiet room to rest and even has the extra towels brought up before I could even reached the room. Now that is service! We will be back. Thank you Josephine for making these weary travelers feel comfortable and care for!

Stayed here for a total of 3 nights. There were just way too many issues for the price that we were…read morepaying. The staff were somewhat friendly until different things started to come up... 1st issue: Friday night the elevators completely stopped working. Big problem due to having a small infant and needing to get the stroller down. We were staying on the 10th floor. But an even bigger problem was that we started to notice floods of people come on our floor and notify us that there was not an exit even via the stairs!!!! My husband got on the phone with the front desk and the reply was "you are just going to have to wait for the elevator." This was completely unacceptable and UNSAFE- what if there was a fire? What if something dangerous was happening and we couldn't get out of the building? This itself would have landed this hotel at a 1-2 rating. The elevator issue didn't fill resolve itself for our whole stay- only 2/3 were in service and they took 5-10 minutes to show up each time. Seriously inconvenient. 2nd issue: they put one of our rooms (we had 3 groups) literally next to the pool. Kids were screaming their heads off beginning at 6:30am and it would carry on until 10pm. When SIL called down to the front desk she was told "sorry that's just how it is and it should quiet down soon." Again, completely unacceptable. We had young children and infants who needed to nap and go to bed early. 3rd issue: we asked for a late check out since our flight was later and we needed to get our baby to take a nap- after all of these issues they said they would extend it to 1:00, which was nice. We did then ask if it could be extended another hour and we were told it would cost $25. Fine... what was not fine was when there was banging on our door and someone walked in at 1:25pm to clean the room. It woke up our baby and completely defeated the purpose of us extending our late check out and paying the extra $25. 4th issue: apparently they don't clean the rooms unless you are staying for 3 or more nights? We didn't know about this and assumed we would get new towels since there is a sign in the bathroom saying "hang towels to reuse" or "if you would like new ones, place them on the floor". We needed new towels so we followed what it said and then were told our rooms wouldn't be cleaned or even checked to see if we needed new towels. Good things I will say: - very convenient area - provided a pack n play - Starbucks in the hotel - hotel room was clean Would have love for this stay to have been better since the Marriott is well known and usually a great place to stay.... but the lack of customer service makes it hard to want to book another room at a Marriott hotel.

Had a great stay here. The staff was welcoming and pleasant from check in to check out. The hotel…read morewas very clean, and the room was comfortable and well maintained. The location was convenient for getting around the Loop and made it easy to walk to restaurants, attractions, and public transportation. I'd definitely stay here again the next time I'm in Chicago.

They seem to not care if you had a reservation or not and then they don't care at the new hotel…read morethey have you move to... it's a double dose of don't give a care!

Went in for cocktails after dinner and really enjoyed! Bartenders were great! Super knowledgeable…read moreand friendly with just the right kind of Chicago sass. Loved it! The drinks were fun and some good twists on old classics. I had two smoked drinks which hit the spot. Great place for a drink!

This hotel has a cool modern art and science vibe, and I was constantly amazed by its unique…read morefeatures. From the fascinating art pieces to the magnifying-glass room numbers, and the automated delivery robots Leo and Cleo that bring you snacks and toiletries right to your door, it's a truly special place. It's perfect for design enthusiasts and solo travelers looking for a central spot in the city. They also have an onsite dining option, The Albert, which offers creative seasonal dishes and expertly crafted cocktails. Chris, the bar manager, makes a fantastic Old Fashioned and really makes sure you are enjoying your time. One thing I noticed is that the bar doesn't have TVs for watching sports. It feels like they might be missing out on a big customer base because of this.

Truly a 5 star experience at The Langham!…read more I was lucky enough to be gifted a stay and had an incredible time. The hotel is so beautiful, I can see why it's ranked #3 in the nation. If you're able to splurge for club access at $200/person, you'll get to experience stunning city views, breakfast, afternoon tea, snacks, unlimited cocktails, and evening bites. We were also sent a bottle of wine and snacks to our room. I loved that they have a free spa area where you can use the sauna, heated stone loungers, and cold showers. The pool was stunning and we enjoyed swimming, just wish the hot tub was hotter as it was lukewarm. The room was great as well with a Nespresso machine and relaxing tub. Every time we stepped out of the room we would come back to a nice surprise, the room would be cleaned or they would leave the water and ice. Very attentive customer service here. Overall it was nice to live in luxury for the night, highly recommend if you're looking to splurge and relax! Hope I'll be able to stay again someday.

The Langham is going down as one of my favorite hotels and arguably for sure top 5…read more The room was amazing and I was very impressed by the birthday set up my wife arranged with the hotel and a third party vendor. Our view was stunning and I loved I could see downtown and the river from our room. We booked the cinema suite for a cute movie night and I loved that. They had a cute popcorn station with candy and pop, plus you can order room service. The spa was amazing and the facilities were nice.

We were in town briefly for a wedding, and the JW Marriott was our hotel of choice. While not…read moreluxury, the hotel was very nice and comfortable, and the location was central to our wedding happenings. Everything was great until I checked out and discovered that I had been charged $88 per night for parking. That was quite unexpected. I had been in Chicago just a few months earlier and had paid $55 at the L7 Hotel. So I was shocked that the JW could charge so much. How is their valet parking better than the valet parking at the L7? I realize now that had I been traveling alone, and not with my family, it would have been cheaper to fly to Chicago, than drive the 4.5 hours from Ohio. Apparently the hospitality industry hasn't caught on to the current affordability crisis, or at least Marriott hasn't.

We landed here not because it was my first choice but because all Chicago hotels were booked or…read moreexpensive. Apparently there was a WNBA event in town. So the JW seemed affordable within the mix...at $700+ a night... I've stayed at a few JWs across Asia and the US. For whatever reason this one didn't seem to meet JW's normally high standard. I can't quite put my finger on it, but I think it started with the lobby and bar. It was always overcrowded and noisy, and just didn't feel very intimate or elegant. That followed with the fact there's only one restaurant in the hotel and both times we visited it was nearly empty. It's tucked on the second floor back in the corner, and just feels like a standard obligatory hotel restaurant. The food was good but the ambience was just odd. The room was well-appointed, including a comfortable bed and soft sheets. And the bathroom had everything we needed. But the service day-to-day required follow up. They forgot to restock coffee, water and cups a few times, and when I called the front desk they delivered in a trash bag. There is a daily service charge that I believe is $50 a night and provides Wi-Fi, access to gym, and a free class. We went to use the gym to access the sauna and steam room, but learned that's part of the spa not gym so had to pay a separate per person charge. The spa was refreshing but fairly standard. Not like the Seoul Marriott with multiple heated baths and a cold plunge. Call me spoiled. Don't get me wrong, the hotel is very nice but for $700 a night and knowing what I know about most JW's this just seems slightly below their standard. I wouldn't pay that much again, but would come back for a more affordable rate.

I've been to Miru many times and finally got to try out the hotel for a staycation…read more Pros: -I loved that they had two restaurant options in the hotel. Both have incredible views but I would definitely recommend having at least one meal on the Miru patio if you are there during nice weather. -I was most surprised by their massive gym and has stunning views. It's also open 24 hours. They offered Pilates classes as well for an extra fee. -the hotel is brand new and all the finishes are so high end. The rooms are clean and quiet. The hallways are huge and felt like a maze to navigate but it also added to feeling of privacy. -there were so many high end details that made it extra special (the cozy Frette bath robes, welcome drinks, treat box in the room upon arrival, and the accent lighting in the room). -the location. It's just across the river from the heart of Michigan ave on the north end of a residential development. You don't feel like you are in the middle of the chaos of the city but the park, lake front and river are footsteps away. Negatives: -view was underwhelming ( fourth floor river view . Might choose the park view next time. I'd also recommend not facing the river as there was lots of honking/noise. -the room layout was awkward. They have this huge desk between the bed and tv. The full length mirror is a down a long hallway from bathroom/ where you would be getting dressed. -the room service comes on these huge heavy trays. The staff seemed like they were straining under the weight of it/ it was awkward. -I'd probably skip the spa/massage -$90/ day parking. Was able to do a spothero for about $40 next door.

I recently stayed at The St. Regis Chicago and, unfortunately, what should have been a premium…read moreluxury hotel experience turned into one of the most disappointing stays I have had with a high-end hotel brand. As a Marriott Bonvoy Platinum Elite member, I requested an early check-in and was originally given a noon check-in time. I did not actually arrive until approximately 3:30 PM, only 30 minutes before the hotel's normal 4:00 PM check-in time. When I arrived, however, my room was still not ready and the front desk could not provide any estimate for when it would be available. To their credit, I had already received a complimentary room upgrade based on availability and my Platinum Elite status. Since there was no room available, I left my vehicle and luggage with the hotel and spent some time shopping nearby. Around 5:30 PM, as I was returning to the hotel, I received a call letting me know that my room was finally ready. I was also informed that, as a customer service gesture and in recognition of my Platinum status, I had been upgraded again to the Caroline Astor Suite. The suite itself was beautiful and certainly looked the part of a luxury hotel accommodation. There were a few minor cleanliness and attention-to-detail issues, but after an already long day I did not feel they warranted making a major issue out of them. What stood out much more was the absence of the service normally associated with a hotel of this caliber. I was told that the bellhop would escort me to my suite and that a butler would come up afterward once he finished assisting guests in the lobby. The bellhop was very pleasant and professional, but the butler never arrived. There was also no turndown service, no follow-up call to make sure the suite was satisfactory, no welcome card, and no welcome amenity of any kind. No fruit, beverage, champagne, juice, or anything similar. None of these things individually would ruin a stay, but collectively they made the experience feel surprisingly ordinary for a St. Regis property. The following morning, I used the $70 breakfast credit associated with my Platinum Elite benefits and had breakfast at Miru. The restaurant and hotel surroundings are beautiful, but the dining experience was underwhelming. The service attire also felt surprisingly casual for what is presented as a five-star luxury dining environment. My server was dressed in what appeared to be jeans and a casual shirt, which simply did not match my expectations for the setting. The food was equally disappointing. The bacon was overcooked, while the sausage links were very pale, chewy, and had an unusual flavor. Even though most of the breakfast was covered by my elite credit, the quality itself was not what I expected. Unfortunately, things became significantly worse at checkout. The hotel had already placed the expected $200 incidental authorization on my credit card. However, when I received my folio, it showed a balance of approximately $170 when I was expecting approximately $99.68. At the same time, I had requested my vehicle from valet. As my luggage was being loaded into my BMW 7 Series, I noticed that the stainless steel trunk sill plate had been badly bent upward and was partially detached from the vehicle. It was not damaged when I arrived. Based on the location and nature of the damage, it appeared that something had happened while luggage was being removed or handled by the valet staff. What bothered me just as much was that no one had mentioned the damage. The valet manager came over and initially asked whether the damage had already been there. He also asked whether the vehicle was mine, which I confirmed. He told me he would review the security footage and investigate the situation. Shortly after I left, he called and said they were continuing their investigation but would begin processing a damage claim. Then, approximately two hours after leaving Chicago, I received an alert from my credit card company showing another charge from The St. Regis Chicago for $444.69. I immediately called the hotel and spoke with Ashley. I explained that the hotel had already placed its authorization on my card, that I had checked out, and that my folio itself already appeared to be incorrect. I was repeatedly assured that the $444.69 was simply a hold or an earlier authorization and that I was misunderstanding how the billing process worked. I politely explained that this was far from my first hotel stay and that I understood the difference between an authorization and a new transaction. Approximately ten minutes later, Ashley called me back and acknowledged that I had, in fact, been charged again by mistake. At that point, the experience had gone from disappointing to unacceptable. Mistakes happen at every hotel. A delayed room, a forgotten service request, an imperfect breakfast, or even a billing mistake by itself would not lead me to write a review like this. The problem was the accumulation of failures.