Irvine BMW

4.0 (3.1k reviews)

Car Dealers, Used Car Dealers, Auto Parts & Supplies

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Orange C.

Took my car in for a starter RECALL and left with an EMPTYOILTANK, and my HOOD would not open correctly even though its my car and I know what the hood would sound like when I open it, I spoke with Mike Groover the Service Manager and he said it was normal and it was a human mistake and that he would wash my car, I thought that was complementary AND what kind of MANAGER WASHES A CAR, GET A REAL JOB I took it back and he said that everything was good, I got home and found a wrench inside my hood, reason why it would not open correctly. So do not believe the videos they send you, saying that they did a full inspection and everything is fixed and good. A week later I get a notice from BMW of North America asking why I have NOT done my STARTER RECALL, THE WORST EXPERIENCE & UNPROFESIONAL LYING DEALERSHIP that is connected to ROLLS ROYCE OF IRVINE. DO NOT leave without checking everything, that means opening up your hood and getting your hands dirty, not to mention a scratch and chip on my hood area. and why because I did not want to purchase the lame special they have on oil changes or because I have an extended warranty or because I want to keep my car and not sell it, unprofessional, what kind of question is that, ARE YOU GOING TO KEEP YOUR CAR by ALDO my Service "Advisor " ask such a weird question, when im bringing my car in for a RECALL....STRANGE QUESTION and did they do the RECALL ? Why am I getting a notice dated JUNE 2026, asking why I have NOT gotten my recall done when ALDO from the SERVICE DEPARTMENT STATED AND gave me a paper STATING that it was done. THIS NEEDS TO BE ESCALATED TO A LEGAL MATTER when something like this happens. THAT WAS TWICE IN 5 DAYS.

Elizabeth L.

Irvine BMW is the best place to buy a BMW and we know because we are very picky and went to 10 of them. The rest were not even close to good. The prices here are fair and you are treated well. They had the color I wanted, which is not that easy to fine--It is plum. It is a Hybrid and so far we have had no problems. The parking there is easy and of course free. The interior has a lot of cars in it and it is so clean and the area for the sellers to deal with you is nice and somewhat comfortable. The outside is also kept spotless. My one complaint is our salesman who I know has left there, did not listen when he told me how many mats there were for this car. When I got it home a mat was missing and I called right away and he said "Oh, that mat is not included." Well, that is not what he told me and he and I counted them, out loud. I don't play. He then did not return my calls and we had to go to the manager who said he would look into it and did, and I got my promised mat. Had I not this review would be quite different. The manager is very nice and knows when a customer is right. I was there most of the day to test drive and look and talk. My other issue is they have a "genius BMW" guy would is supposed to teach you how to use all the features on the car. He was not good. He could not connect my phone, get my music and I told him to slow down and he just wanted to be done and go home. I will have to hire someone to teach me how to use my car. But all in all they are the best in town, their selection is better than anyone else and so are their prices.

Cat N.

I've been here a few times and I have yet to have a bad experience. I purchased my car here two years ago and it was pretty seamless. They even helped me set up my ID and showed me how to use everything. I also came back for service and everything was pretty quick. I got my complementary loaner without any issues. While you're waiting they have a nice lobby with coffees and water.

No M.

I bought my 3rd BMW a week ago. The last two, I bought at Irvine BMW, and each time it was a very good experience. Maybe because both times Jason DeMond was helping us. He was just on top of it. He had me fill out all the paper work that I could a head of time, and send it to him. From the moment I walked in, he just streamlined every step, and made sure every "i" was dotted, and every "t" crossed, and no delays. I was in and out of there in 1 1/2 hours, with my car programed and ready to go. I highly recommend Jason.

Rosé O.

Justin Cheng is a newly found gem within the Irvine BMW Service Team. He possesses an incredible 'mind-reading' ability that transforms a routine maintenance transaction into a high-level consultation with a brilliant advisor. Having been a customer with Irvine BMW for 9 years and having referred several friends, I can say the entire team is top-tier--largely thanks to professionals like Justin. He navigates the nuances of mechanical consulting with remarkable grace. Management should be proud to have Justin Cheng as the new face of their service excellence. Precision, poise, and impeccable service! While BMW builds the machines, people like Justin Cheng build the brand loyalty. His mastery of technical service and sophisticated communication style make him a standout professional. He explains complexities with a breath of fresh air and remains the only advisor I trust implicitly with my vehicle's long-term health and investment.

I faced a major coolant leak that damaged four injectors ( 5-8). Luckily, I was covered under the " extended warranty." Jose Ramirez is my " adviser" and he was a tremendous help at this difficult and stressful time. Jose , made a huge difference and made this process much easier on me. Thank you kindly! M850i v8 Xdrive

India C.

Thankful for the many years at Irvine BMW. They have a comfortable lounge with libations. Loaner cars are provided when your car is being serviced This year my service representative was Sergio Martinez and Isabel was the name of "a living item" at his desk. Check in via scan of key chip and the video diagnostic check was a great way to assess the present state of the vehicle. The advance planning was obvious and overall it was a smooth process.

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Doug B.

3 months ago

Just moved down here to Orange County from Northern California. Brought my 2023 M4 convertible in for scheduled service at Irvine BMW. It was a wonderful experience. Awesome service. Friendly, knowledgeable and helpful staff. A big shout out to Fernando and Chance. That made this easy for me. I will certainly come here when it's time for a new vehicle! read more

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Alana T.

Elite 25

549

1129

1 year ago

I was at my dealership, Irvine BMW yesterday, and my service writer, Gary, who I've used now for many years is terrific! He had his tech check everything only to find that my battery was low. I had a feeling it would be my battery or the alternator because a few times starting the car was difficult and it shut off. Luckily for Gary, who has always taken good care of my, it was the battery he said, and suggested we replace it. Before being stranded alone in LA or someplace waiting for Auto Club to arrive, Gary suggested I wait for a new battery and he'd get it taken care of immediately. I love this place, especially their great coffee machine, and the kind and attentive service I've gotten every time I've brought my SUV in for service. Not to mention, the free car wash before I left! Thank you! read more

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Serena Y.

289

2 years ago

The service advisor Justin was awesome. We bought our car here and did all the services at this location, even for our repair of the car after we accidentally hit a paring pole. Justin is always friendly and professional, especially he kept in touch with us with all the vehicles updates and helped us get everything done on time. He took good care of our car. They have earned my return business. Come visit this location and give it a try if buying or servicing a BMW car. Don't waste your time and money at other dealerships. read more

Irvine BMW - Car Dealers Near Me - Irvine, California

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Robert S.

8 months ago

I went to Irvine BMW because one of my brake lights were out and I pulled in the service drive and I asked him. Can you replace the lightbulb which they do as a courtesy or at least they did and they said no it's $250 to change the lightbulb so I elected to just replace it myself because it's very simple. No tools needed so he sent me to the parts where I got a lightbulb that which should have costed five or 10 bucks and I had to pay $60 for this little tiny lightbulb and then when I got home and I popped out the Socket put the lightbulb in it wasn't a lightbulb at all. It was possibly some wiring but now I'm out $60 for the lightbulb and I probably would have to go back and pay them probably five to $700 to replace a $50 part so at this point I elected to wait. read more

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Stephen R.

3 months ago

I just want to say that i had a great experience at Irvine Bmw. I took in my car for service. I dealt with Service Advisor Sergio Contreras. It was service maintenance. He treated me well and was really informative on the next preventative services, that i should consider taking care of in the near future so i can keep my car on the road performing at its best. He wasn't pushy like most Service Advisors i dealt with in the past. If you own a bmw and need maintenance services or other repairs I recommend you go to Service Advisor Sergio Contreras at Irvine Bmw. Thank you Sergio Contreras. read more

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Mary G.

1 year ago

I had a very disappointing experience at the Irvine BMW dealership in Irvine. From the moment I walked in, the customer service was lackluster. I felt ignored by the service department team, who seemed more interested in chatting among themselves than assisting customer When I finally did speak to someone, they were dismissive and unhelpful, lacking both product knowledge and courtesy. Jose Ramirez ,Greg Imperial , manager of the service team were not helpful at all . Jose was so rude . we left the car there for software update and they damaged the rim , when we complained they gave us attitude and not willing to fix it . Overall, I expected a much higher standard of professionalism and respect from Irvine BMW dealership. I won't be returning and wouldn't recommend this location to others. read more

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Jo C.

7 months ago

Jason DeMond was and is the sales manager that we've leased multiple cars from throughout the years. As always, great customer service and attention to detail. I strongly recommend him as he's proven time and time again to provide us with the best service. Jim Cristerna, Clark & Co read more

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Edgar M.

4 months ago

the worst experience someone can have! not professional sales lady, named linda mam, calling and texting a man customer starting every morning with different numbers at least three times each day for one week just after buying a car from irvine bmw and having her as a sales rep. until the customer called the dealership to stop. her behavior is like she is selling herself not a car.!! she and her behavior is not acceptable for any company reputation .if a business cares about their customers to do a curtesy follow up call or text, one or two is more than enough!! zero rating!! unfortunately, it didn't let me to post with 0 rating. K.M. read more

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Gerry F.

Elite 26

240

356

3 years ago

Do I find myself with another car purchase with Jason. As usual, he is kind, professional and a pleasure to do business with. I think BMW makes the best cars and Jason is the person to get them from. read more

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Cathy M.

8 months ago

Justin Cheng was my service advisor . He went above and beyond to provide excellent customer service . He is genuinely kind , patient, and understanding. He really Listen to all my questions and concerns and kept me updated on my car. . . read more

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Gregory S.

4 months ago

I had low tire pressure in my 2025 BMW X1 28i. When I drove into the service area individual Seth came out and assessed my situation and put air into each of my 4 tires and then showed my how to reset the status of the tires in the vehicle monitoring system app. He was very professional, friendly and most helpful. Many kudos! read more

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Jin S.

5 months ago

This review is for the Service Center. Service Advisor Mauricio Solis was professional, courteous, and efficient! All of the Service Center staff I interacted with (loaner car staff, cashier, etc...) were friendly and professional. Highly recommended! read more

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Charles R.

10 months ago

Buying a car there is a solid good experience. Zero issues. The service department is the complete opposite. Their lack of communication is horrendous. read more

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Gad A.

4 months ago

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Jason L.

8 months ago

This dealer was the only one in California that had a special part I needed, but they refuse to price match on parts. Not only that, they sell parts for OVER MSRP. The greed here is insane. Go to Monrovia bmw if you need parts priced matched, not this greedy establishment read more

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Daria R.

10 months ago

I have been a loyal BMW customer for over 10 years and recently purchased x series from BMW Irvine. On Tuesday, August 19th around 7:30 pm, I stopped by the dealership with my daughter because my parents were in the middle of a meeting with a dealer regarding the iX and had asked for my input. Unfortunately, the older lady at the reception -- who has made me feel unwelcome on prior visits as well -- was this time openly hostile. She repeatedly pressed me with "Who are you here to see?" and "What company?" even after I explained, and when I said I would simply make a call instead, she responded with a mocking hand gesture that was unnecessarily disrespectful. Her manner was so intimidating that I felt less like a customer and more like a defendant being questioned in court. I cannot say whether her behavior came from bias or simply poor manners, but either way it fell far short of the respect and courtesy any customer deserves. Out of respect for my dealer I chose not to escalate the situation further, but if this continues I would hesitate to return to BMW Irvine. read more

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Cheuk

4 months ago

Terrible customer service. I bought a set of tires based on a promotion they sent me, but they never submitted the paperwork for it. I've sent emails and called multiple times, but they won't reply. Won't bring car here again for any service. read more

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Leah C.

11 months ago

I would not recommend going to this dealership unless you have Christie (if you are getting your car serviced) I have had non stop issues with the way the service department handles issues especially if you are a woman. Once my husband contacted them the manager, he made things right. They do bait / switch you to get BMW warranty. read more

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Bryan R.

9 months ago

Took my 2024 BMW 8 Series in for standard service and had a very disappointing experience. They tried to upsell my wife $1,000 for unnecessary services (AC cleaning, coolant flush, and fuel injection cleaning) that are not part of BMW's official maintenance schedule. When I called to question this, I was told we have the "lowest plan" (though a higher plan wouldn't cover these either) and that declining the services could risk engine coverage if the car fails -- which feels like scare tactics. On top of that, my wife picked up the car with low tire pressure and was argued with instead of helped. When I called back, the service advisor hung up on me and later claimed I was "upset from the beginning," which was not true -- I was simply asking why my wife was pressured to pay $1,000 for routine service. Overall, the experience felt more like extortion and upselling than BMW-level customer care. read more

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Ryan S.

9 months ago

I recently had my car towed, and afterward it displayed six warning lights. I brought it to Irvine BMW to diagnose the issue. From the start, the experience was outrageous. Irvine BMW initially tried to charge me $265 per warning light--meaning over $1,500 just for diagnostics. After pushing back, we managed to get it reduced to a single charge, but the fact that they attempted such a blatant rip-off in the first place is unacceptable. Their so-called "diagnostic" recommended replacing both the battery and the brake pads at a shockingly inflated cost. They claimed my brake pads were dangerously worn at 2 mm. Suspicious of their scare tactics, I took the car to Caars in San Juan Capistrano for a second opinion. The result? The brake pads were measured at 5 mm--completely fine. The battery was also perfectly fine. This isn't just incompetence--it's deception. Irvine BMW manufactures fake problems to squeeze money out of customers. The only reason they have 4 stars is because many Orange County customers are used to being overcharged and don't know any better. I will never return to Irvine BMW, and I strongly advise others to avoid them if you value honesty, fairness, and your wallet. read more

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Grant A.

4 months ago

I have been bringing my BMW 430i to Irvine BMW for 4 years. Matt Wooley and the techs take great care of me and my car, I would highly recommend them. read more

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Vladimir M.

5 months ago

I would like to thank Mahmoud, who greets arriving cars, for the quick service he provided for my car (adding engine oil).

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Mehdi N.

10 months ago

I have been a loyal BMW customer with four BMWs since 2022 (X5, X6, i4, and now iX). I contacted Irvine BMW about an iX, agreed on numbers with their sales rep, and confirmed within an hour that I was ready to finalize remotely. Based on that, I even asked another dealer to release the car I had on hold. Hours later, Irvine BMW claimed "someone else is in the store dealing for the same car." That was false -- the car is still in their inventory. They couldn't honor the numbers they gave me and misled me instead of being honest. I emailed the GM -- no reply. Only after escalating to BMW North America did someone call with an empty apology. Irvine BMW has lost my business. It's not a surprise this dealership is so terrible when the GM doesn't care about unethical behavior. If you face the same treatment, reach out to BMW NA directly. read more

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Ian S.

11 months ago

I just bought a brand new M2 from this dealership and it was such a pleasant experience. Jason DeMond went above and beyond for us to get the car and make the process as smooth as possible! Will be buying from him and this dealership again! read more

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Jordana C.

5 months ago

I worked with salesman Alex Chavez he was. great listener to what I wanted and guided me to pick the right car for my price range. the whole staff is very friendly and accommodating... I'm excited about my new lease! read more

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Kris A.

2 years ago

First-class service all around, every single time I visit the service center for routine maintenance and check-ups. The consistency here is truly impressive--I've been helped by several service reps, including a supervisor, and every one of them delivered the same exceptional, 5-star experience. The staff is professional, attentive, and always goes above and beyond to ensure everything is handled smoothly. It's clear they take pride in their work and genuinely care about their customers. If you're looking for top-notch service for your BMW, Irvine BMW is the place to go. Highly recommend! read more

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Franko M.

11 months ago

From the moment I walked into Irvine BMW to get my BMW serviced Vinnie made the entire experience unforgettable. He wasn't just helpful he was exceptional. Professional, attentive, and genuinely kind, Vinnie treated me not just like a customer, but like a VIP guest. What sets Vinnie apart is his natural ability to anticipate needs before you even mention them. Every step of the process was seamless, thanks to his coordination and calm demeanor. In a world where great service is rare, Vinnie is a standout. He represents Irvine BMW with integrity, grace, and a personal touch that's hard to come by. If you're visiting Irvine BMW, ask for Vinnie you'll understand why so many customers are walking away with five-star smiles. read more

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Terry D.

7 months ago

We bought a certified i4 from Irvine BMW three weeks ago, and couldn't be happier. I called Alex, Sales Manager, who paired us with Jack Reitz for purchasing the car we'd chosen online. Jack was the ideal "Client Advisor" for us--we have bike racing history in common, and very much enjoyed getting to know him. We're pleased to report that Jack, as well as William in Finance (who was also great to talk with), were perfectly professional throughout: we had no surprises, no disappointments, no games, no add-ons, and no wasted time. (I've waited to post a review to see if any negative issues would arise--none did. We're still overwhelmingly glad we went to Irvine BMW.) We expect that the entire dealership operates as Alex and Jack and William do, and we hope to buy more BMWs from them long into the future. read more

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Carlos A.

2 years ago

Vas did an amazing job hooking us up with our X5 and helping us choose the right car for us thanks again Vas read more

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Debbie G.

1 year ago

Vas was amazing. He was very informative and took the time to listen and respond to all our questions-what a sales person should be like. Matthew was our tech guy who went over how all the Bells and whistles work on the car. He was awesome and patient with us. Great experience all around if your looking for a place to buy a BMW I'd go here read more

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Amanda C.

10 months ago

Jason DeMond was incredible to work with. He had quick communication and bent over backwards to get us exactly what we wanted at the best price. He made us feel like a VIP with every interaction. read more

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Nader H.

1 year ago

Terrible experience from start to finish. This dealership operates in bad faith and plays games with customers. I came in, test drove a vehicle, and although we couldn't agree on numbers, we were very close. A few days later, my salesperson Aaron called to say they would accept my offer. I confirmed I'd come in on Thursday to finalize everything. While driving to the dealership that day and actively texting with Aaron, the dealership suddenly changed the terms of our agreement and pushed hard to run my credit--classic bait-and-switch tactics. It was clear they were more interested in trapping me in a deal than honoring their word. I told them to stop contacting me and to remove me from their list. Despite this, they continued reaching out and harassing me. Save yourself the headache and take your business elsewhere. I highly recommend Crevier BMW--they were honest, professional, and treated me with respect. Unlike this dealership, they actually deserve your business. read more

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Alin H.

8 months ago

Do not buy a car from this dealership. They sold me a vehicle with balding tires. When I had the tires inspected at American Tire, I was informed they were in poor condition and unsafe. I immediately contacted Irvine BMW to report the issue and requested replacement tires, as the car was sold with this defect. They refused, claiming the tires "met specifications" in the center tread and took no responsibility. This experience perfectly embodies the stereotype of the dishonest used car salesman. Absolutely unacceptable. read more

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Elisa G.

Elite 26 All-Star

3541

3400

15491

3 years ago

BF had to pick up his car so they sent an Uber for us, he had his brake fluid replaced and his car serviced. We are now looking at the electric cars again. I like the soap in the bathroom. read more

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Adrienne S.

1 year ago

They are an amazing dealership! The best customer service, and my Service Advisor. Sergio Contreras is outstanding, thoughtful, and trustworthy. I just got my 2nd X3 from them. I highly recommend Irvine BMW. Adrienne S. read more

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Barbara H.

8 months ago

Jacob Leaves from Irvine Bmw assisted me today with my Apple CarPlay and various things that I need to know in order to work with my vehicle. He is so kind, understanding, patient and genuinely a very nice person. I am 80 years old, it is not always easy to work with someone my age. He is an asset to Irvine Bmw Wonderful ask for if you have any problems. read more

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Carroll W.

1 year ago

Isaac Rubio is incredibly helpful service technician. He is knowledgeable, helpful and kind. Our 2024 BMW X 3 is always in good hands and Irvine BMW with Isaac! read more

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Isaias P.

Elite 26

759

205

828

4 years ago

Found my next car here! Renzo was the salesperson that helped me. I have been looking for months for this model and specs and Irvine BMW had what I was looking for. The process as usual took several hours, nothing new, this is normal when buying a car from a dealer. The lobby had refreshments and good snacks, everyone was helpful and nice. I will be sure to check Irvine BMW inventory if ever looking for a secondary vehicle! read more

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Eric R.

10 months ago

Had a similar experience as Daria's comment about the receptionist. My wife and I came in to potentially buy our first BMW. The receptionist asked if we had an appointment which we did not. After that, she was in a rush to get us out and said all sales people are busy. She took our number and said we would get a call asap to set up an appointment. We never heard back from anyone. From her tone and demeanor, I honestly was not surprised. It felt like financial profiling. We are low key on flashing wealth, but prepared to pay cash for a new car. I hope this was just her but often this behavior is guided through management. read more

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Bryan R.

8 months ago

I want to thank Vas Hronas and his team once again for delivering a Superior client experience and making the purchase of our new BMW.X7 simple and stress free. I recommend Vas to anyone looking for someone who is honest, straight forward, knowledgeable of the full BMW lineup, and treats your like Family. read more

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Page 3 of 77

9881 Research Dr
Irvine, CA 92618
Directions
(949) 523-3960
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https://www.irvinebmw.com

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Yes, Irvine BMW takes credit cards.

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Yes, Irvine BMW has free WiFi.

From the Business

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Irvine BMW strives to be the number one automotive option for BMW drivers in Irvine, Laguna Beach, San Juan Capistrano, Mission Viejo, and Lake Forest, California. We achieve this aim by providing a diverse selection of automobiles, no-hassle auto finance, and great car servicing. This way, you can take care of all of your automobile requirements under one roof. If a new automobile isn't in the cards, go through our current inventory of Certified Pre-Owned BMW vehicles and used cars from leading automakers. Each used car, regardless of make or model, has been professionally tested to ensure its quality for drivers like you.

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I heard couple staff got tested positive during Christmas break, are you guys still open for appointment?

Our sales and service departments are open. Please call 888-518-2561 for sales and 888-664-8641 for service. Thank you!

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Review Highlights - Irvine BMW

“I had the privilege and pleasure to work with Jason DeMond and his fabulous team for my first-ever car purchase.”

Mentioned in 305 reviews

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4.3

(481 reviews)

I decided to buy a Bronco after my beloved Jeep turned out to be a lemon. After going to one Ford…read moredealership in the area that applied high-pressure sales tactics, I was relieved to find Tuttle-Click. First off, they had more of a selection than the other guys, which was a big plus. Secondly, I was helped by Troy, who was amazing. He made me feel comfortable and had no problem finding a model that was within my budget. Thirdly, Tyler was my finance guy and he was super cool and made the process fast and easy. These guys are amazing. I'll tell the world to go to Tuttle-Click Ford; I'd give them 10 stars if I could!

Amazing service great communication and went above and beyond to make things right. Justin was…read moresuper knowledgeable and did not push to sell me a car rather let me decide on my own after taking the time to test drive the car I was looking at two different times. Felt very respected to make my own decision and ultimately chose to do my business with him because of his knowledge, friendliness, and consideration. Definitely ask for him if you are looking to get a ford in Orange County. The staff was very professional and accommodating when an issue with delivery came up. They set me up with a very nice loaner car and made sure I had transportation until my ordered car arrived. I look forward to my continued relationship with Tuttle click and suggest anyone interested in buying in oc go and check them out.

Norm Reeves Volkswagen Superstore Irvine

4.2

(986 reviews)

I would like to thank Mr. Day Yang for his time and patience. We came in Saturday and test drove 2…read morevehicles. My husband and I are both car people, and Day really let us just test drive the vehicle and check out the features without fuss or being pressing. When it came to pricing for the lease - I can't argue. The deals were very reasonable and at this current time, included maintenance, which is awesome. I had never looked at or really considered a VW before. If you're in the market for a new car, I would go see Mr. Yang. He was great.

This review is based solely on my experience getting my car appraised for sale. I entered my VIN…read moreinto CarGurus and received three offers from different dealerships. Volkswagen gave the highest offer, so I came here! Their actual offer was $3,000 less than the CarGuru offer lol. Long story short, I left and went to the second dealership, where I sold my car in under 20 minutes for only $600 less than their original CarGurus offer. The experience at Volkswagen definitely made me feel like I was being ripped off. Definitely save yourself some time and skip this place if you're looking to sell! The employees I interacted with were very friendly (wish I could give Faith 5 stars! She was super sweet!), but the offer itself from the acquisition manager was a joke. I was told that CarGurus tends to give higher offers than necessary, but that hasn't been my experience--I previously sold a car through CarGurus for nearly the exact quoted amount. The low offer seems to be an issue specific to this dealership, not CarGurus.

Trade-In Solutions Irvine

4.7

(109 reviews)

I worked with Adel to sell my car. Smooth process. It took 20 minutes of paper work, me asking…read morequestions, running through the comps and having check in hand. And yes the check did clear. Adel was upfront with the appraisal value which was inline with my expectation. I would go though TIS again . Sad to see my beemer go

My husband and I had great experiences working with Adel from Trade in Solutions…read more We sold our BMW and received a fair price. He was very professional and easy to work with. I would definitely recommend "Trade in Solutions" If you need to sell your car.

AutoNation Toyota Irvine

2.9

(1.9k reviews)

Walked in today to just peruse but ended up leaving with a new Corolla. From the start, Brian was…read morefriendly, knowledgeable and super accommodating. Would highly recommend Autonation Toyota! Ask for Brian and you won't be disappointed!

Don't think I'll be coming here for maintenance anymore. I came in today for a simple oil change…read moreand was quoted nearly $1,000 for a 30K maintenance service. Reza T didn't initially show me a breakdown of the pricing and pressured me to sign while saying the wait would only be 3-4 hours. I mentioned there was a 20% off coupon, and he said he would apply it, so I agreed. Later, while I was already waiting, he had me sign another document that finally included the itemized breakdown. I also reminded him that I had a buy one get one free oil change, and he said he would check on it. In the end, I waited nearly 5 hours and still had to message them myself just to get an update. My car only has around 33K miles, and I've stayed consistent with maintenance every six months, so I'm not sure what justified a service quote close to $1,000. When I finally reviewed the breakdown, a large part of it was for things like a throttle service and cabin filter replacement, which actually had coupons available that I wasn't allowed to apply. On top of that, they now charge a 2% fee for credit card payments and no longer include a car wash. Overall, the experience felt disappointing and not very transparent. Unfortunately, the long wait times and pushy upselling tactics made this a disappointing experience, and I won't be returning.

Kia of Irvine

3.8

(2.6k reviews)

I purchased a 2027 Kia Telluride LX on June 1, 2026. During the sales process, I received excellent…read morecustomer service from Arthur, the salesperson, as well as the sales manager and finance manager. They were all very helpful, and based on my positive experience with my 2023 Telluride, I felt confident purchasing another Kia. Unfortunately, only eight days after purchasing my new vehicle, I experienced a serious issue. One morning, when I started the Telluride, I heard a strange sound and noticed a battery warning light on the dashboard. I immediately contacted the dealership for advice. I was instructed to contact the nearest Kia dealership for service. When I explained that this was a brand-new vehicle and requested additional assistance, I was told that if the vehicle was still drivable, I could continue using it until my service appointment. Only a few hours later, I learned the hard way that this advice was incorrect. The vehicle completely lost power and left me stranded in the middle of a busy roadway with three lanes of traffic. The SUV became completely unusable, creating a dangerous situation for me and my family. I contacted the dealership again to explain my concerns, but I felt that once the sale was completed, the problem became mine alone to deal with. As a mother of five children, purchasing a brand-new vehicle was supposed to provide safety and reliability. Instead, I was left stranded and without confidence in a vehicle that was only eight days old. I am extremely disappointed that a brand-new 2027 Kia Telluride experienced such a significant failure so soon after purchase. I am requesting that Kia and the dealership review my situation and provide an appropriate resolution.

I had already done my research, test-driven & decided to lease a Kia Sorento Hybrid, and started…read moresearching for my deal. I have no patience for games or sitting in dealerships, so I contacted several different dealerships through the greater LA area to get the rather aggressive deal I was asking for (including no dealer add-ons, etc). I had contact with 10 different dealerships & multiple auto brokers. I went back & forth with quite a few, and only Ricky in Internet Sales @ Kia of Irvine came even close to the numbers I was working for. He fairly pushed back on my numbers, but made a very competitive offer, and we compromised & met very close to what I was looking for. Even though I was pretty on-guard, there really were no games. Very little of the traditional "when can you come in [so we can pressure you]" or "let's get on the phone." He accepted my boundaries & worked with him It was clear that it was simply about selling the car, and working towards the deal. Day of, I drove pretty far (past several other Kia Dealerships) to sign & drive off. Ricky was tied up, but had Arthur give me another tour of the car, and he taught me more about the car in 10 minutes than I learned in an hour & a half of driving, sitting with other salesmen, and researching online. Kudos to Arthur for making the process simple. They presented me the numbers, and after the correction of a small oversight (honest mistake from having dealt with Ricky originally), I signed a lease exactly as agreed to. Signing paperwork with Aydin in Finance was as smooth as could be. He showed me what was available as add-on charges, but was already aware that I was not interested in anything, and just walked me through signing off the declines. I walked out with paperwork in hand (well, in my email inbox!), ready to go. Like I said, I drove pretty far for this deal. There were at least a half-dozen dealerships that were closer, but no one else seemed serious about sharpening their pencils & making a deal that worked for me as well as the dealer. Can't recommend Kia of Irvine enough, especially if you're like me & have no patience for doing the whole in-dealership, in-person "let's meet my sales manager" four-square shuffle.

Norm Reeves Genesis

4.5

(97 reviews)

We went to test drive a GV70 and had the good fortune of having Aysha work with us. We were beyond…read moreimpressed with her knowledge of the vehicle, her low-key sales pitch, and her ability to help us compare vehicles. On top of all that she was just plain nice. There is no way we would buy a Genesis from anyone but her. Thanks, Aysha and thanks Norm Reeves for hiring a smart woman to help other women.

1. The screen froze 2. Their system to check screens was…read morefaulty because it did not show the system freeze 3. Price gouge the consumer by over-inflating the cost of the part

Mission Auto Group

5.0

(1 review)

I have always liked buying cars from smaller dealerships. You don't have to deal with the sales guy…read morethat always tries to waste your time and show you cars that you didn't even inquire about. Joseph was straight to the point. Was very honest, no extra Bs, up sales. I have a very busy life also having a small business and didn't have time to spend the whole day at a big dealership. The price of the car was extremely great. I had several people ask how I found such a good deal. I left it to the good honest business that this place is!!!. Very knowledgeable about vehicles and a great personal relationship. I would definitely recommend this business and will definitely return in the future for any vehicle purchases!!!.

From the owner: Pre-Owned and New car sales. From Lamborghini to the Prius and everything in between.read more

Tanaka Auto

4.4

(99 reviews)

The mechanic I used to go to was pretty far, so I asked around for a trustworthy shop closer to…read morehome. A friend recommended Tanaka Auto -- and they did not disappoint. We've been bringing our Japanese cars here for over 5 years now, and they've earned our complete trust. It's a family-run business: the father is the mechanic, and the daughter handles appointments, check-ins, payments, and more. They're honest, do quality work, and usually have a quick turnaround -- often within just one day. Highly recommended!

Reliable trustworthy workmanship amazing recommend Tanaka motors has been going for over a decade…read morewith our multiple cars!

Intune Motors

5.0

(115 reviews)

Left a review few months back and had to leave another stellar review. Went to BMW dealership…read moreservice for a camber alignment issue, received an estimate for $19,400 of repairs, can't make this stuff up. Brought to Intune Motors and they removed my strut, said it was in good working order, replaced same and had it wheels aligned. Car is driving phenomenally since and cost me almost nothing. Owner Thuc and specialist Andres surprised me again with exceptional honest service, HIGHLY recommend Intune Motors!

Before any work is done, they provide a complete diagnostic with photos and videos--so you see…read moreexactly what they see. No guessing, no upselling, no surprises. Just clear, honest, data-backed recommendations on what needs to be handled now and what can wait. I've trusted them with my vehicles for years, and they've been consistently professional, transparent, and fair every single time. Let's be honest--finding a mechanic you can truly trust is rare. These guys are the exception. If you want integrity, clarity, and top-level service, this is the place.

The AutoMedic

4.9

(591 reviews)

Super glad I learned about AutoMedic, interestingly by recommendation from another provider when…read morethey couldn't service me sooner. My car wouldn't start and I didn't feel like getting it towed. They were really patient over the phone and walked me through pros and cons re: buying a battery before hand or until they could diagnose it. Glad I listened, ended up the MAF to be actual problem. Took two technicians, but I appreciate that they showed me test results and were about 30min between each other. Best in person service I've received in a long time, the fact that they came to me is priceless. Had my car up and running again. Thanks guys, I rarely reviews but there exceptions. Highly recommend them.

Simply just overpriced for what kind of service they offer…read more The overall experience and talking with the two mechanics was helpful and they provided a good amount of information to my wife as to what the issue might be. But overall, just beyond what we had anticipated with pricing even with the quote beforehand and after it going up even more. Oh well. You are simply paying for the convenience rather than the expertise in my opinion and wife's opinion.

Grand Auto Works

4.9

(216 reviews)

Fantastic as always. Grand Auto Works is the place I'd always recommend to friends & family…read more Thank you Ryan and team!

Ryan is a lifesaver. I have a warranty for basic service through a dealership. Anything beyond,…read moreincluding fluids adds up fast at a dealership. I called Ryan and he not only saved me money on the brake and coolant fluids, he saved me a bundle on ridding my engine of rats. Neighbors have spent thousands fixing wiring chewed by rats, and they were starting to set up shop in my engine as well. Ryan suggested putting Irish Spring and/or laundry sheets as rats won't go near the smell. Helpful and low cost! I appreciate supporting a small business and Ryan's honesty. I recommend this shop to family and friends, and my son takes his car here.

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Steve J.

14 years ago

I had a 3 year lease on a 2010 Mercedes E550 Coupe which was soon coming to an end. I visited Crevier BMW to look at the new 6 Series 4 Door Coupe. The sales pitch went something like this "call me when you are interested." I'm not sure why someone would visit a car dealer if they weren't ready to buy a car. To me, that would be like visiting your dentist because you thought you may need a root canal, but weren't ready. So I visited Irvine BMW the next day. I met Paul Bailey, Internet Sales Manager, and he told me that the great thing about BMW is that many customers like to order cars. BMW provides a vast number of options, to personalize the experience. (The only option I could get on the E550 at the time was the lane departure warning) The timing was perfect. We went through all of the options and I placed the order. Paul called me the next week to tell me the White Ash wood trim was discontinued, but they were able to override on my order and get it done. I tracked the "build" on the BMW site every few weeks and called when the car was en route to the dealer. They had the paperwork ready to go. Irvine BMW gave me more than the payoff amount on the E550 Coupe, which still had three payments left! I received a nice discount off of sticker on a brand new model, plus a nice trade in value, and the 640 was waiting for me, ready to go, right in front of the showroom. The best part is that when I arrived, everything was pretty much done. If you think of this from the dealer perspective, they are doing a high level legal transaction with a lot of money on the line, yet they know you don't want to be there all day. From my point of view, I know it is a large transaction, and I don't want to be there at all! I think two hours is pretty quick, considering all of the details involved. Irvine BMW has a new car delivery guy. That's all he does. He walked me through all of the features, helped transfer my remotes, transponders and so forth to the new car. When my plates arrive in the mail in a few weeks, they are going to install them (including the front plate, which thanks to the State of CA requires someone to puncture a perfectly beautiful front bumper skin). At that time the same new car delivery guy will make sure I learned how everything works and the things setup according to my preferences (I've decided to install an iPod in the glove box rather than download everything) also are working well and am okay with my choices. The dealership is modern and clean with nice waiting areas, without being a museum. I don't think they have an espresso guy or a putting green, which leads me to believe they are more set up to get to the deal without taking all day, finding ways to keep you entertained, and justifying a higher margin. Irvine BMW feels like a comfortable pair of shoes. read more

Sebastian V.

3 years ago

I recently visited Irvine BMW to explore options for purchasing a new car, and I had the pleasure of working with an outstanding associate named Mario. From start to finish, Mario provided an exceptional level of service and displayed an impressive depth of knowledge about the BMW brand and their vehicles. As soon as I entered the dealership, I was greeted by a friendly and professional staff, including Mario, who made me feel welcomed and comfortable. He patiently listened to my requirements, preferences, and budget constraints, and then proceeded to guide me through the entire car-buying process. Mario's expertise was evident as he walked me through the various models available, highlighting the unique features and benefits of each one. He went above and beyond by taking the time to explain the advanced technology, safety features, and performance capabilities, ensuring that I understood all the options available to me. Mario's attention to detail and genuine enthusiasm for BMWs made the experience even more enjoyable. Throughout the process, Mario was never pushy or overly sales-oriented. He genuinely wanted to help me find the perfect vehicle that aligned with my needs and desires. He was patient with my questions and took the time to address any concerns I had, making me feel confident in my decision. When it came time to discuss financing and pricing, Mario was transparent and provided me with all the necessary information to make an informed decision. He worked diligently to find the best deal and financing options available to suit my budget, ensuring that I received excellent value for my investment. I cannot emphasize enough the level of professionalism and friendliness displayed by Mario. His commitment to customer satisfaction and his extensive product knowledge set him apart from other sales associates I have encountered in the past. He made the car-buying experience enjoyable, stress-free, and even exciting. In conclusion, my experience at Irvine BMW was exceptional, thanks in large part to the excellent service provided by Mario. If you're in the market for a BMW or simply need guidance in exploring your options, I highly recommend visiting Irvine BMW and specifically asking for Mario. He will go above and beyond to ensure that your experience is nothing short of extraordinary. I am incredibly satisfied with my new car and grateful for the assistance provided by Mario and the entire Irvine BMW team. read more

Kathleen D.

12 years ago

On February 25, 2014, I purchased a CERTIFIED PRE-OWNED 2011 328i Series BMW from this dealership. I believed I had a good relationship with Irvine BMW because of past experiences with them in taking care of my 2003 BMW. My purchased car has been at Irvine BMW since April 12, 2014 because the ROTORS WERE RUSTED and the dealer was to put on the side seat rail which was broken. After waiting for over FIVE days for someone from Service to contact me about the status of my car, I finally made the call and was told the car was not ready and that "no one wanted TO PAY FOR THE RUSTY ROTORS. Not only were the ROTORS RUSTED, but the report from the dealer stated that the power steering fluid was dirty/discolored and the coolant was found to be in poor condition or contaminated. IS THIS HOW A CERTIFIED PRE-OWNED VEHICLE IS DELIVERED TO A CLIENT? On April 21, 2014, I got an email from a sales adviser which stated the car was ready for pickup. After reviewing the pdf attachment, I realized it was "DECLINED TO REPLACE THE RUSTED ROTORS, BRAKE PADS AND HUBS. I have tried repeatedly to contact Brandon and Howie the General Managers there, about this situation but have received no return calls. THE NEXT STEP, I contacted BMW corporate headquarters and REPORTED the situation about the RUSTY ROTORS and they are now doing an investigation into the UNWILLINGNESS of Irvine BMW to replace the rusted rotors. All I wanted was reliable transportation, what I was promised from Irvine was a Certified Pre-Owned BMW, certified by the Dealer I brought it from, but this was not the case! What I got was a certified pre-owned vehicle which had been certified by another dealer almost one year ago (certified in May of 2013) filled with dirty fluids. I am so disappointed in Irvine BMW. And today, April 23, I now wait on BMW corporate office to finish the investigation and let me know. FUNNY HOW I have received emails from Irvine BMW telling me that the rust I have on the rotors is VERY COMMON AND DOES NOT AFFECT THE WORKING OF THE BRAKES. Are they 100% sure when I am driving my grandchildren in the car with rusty rotors that we will be safe? WHO TREATS CLIENTS LIKE THIS? Shame on you Irvine BMW. read more

Mike G.

8 years ago

I was humiliated trying to lease my wife an X2. Your sales manager interrupted my salesman and asked what I can pay per month. When I asked about money factor etc he walked away. He didnt want to upset me by reminding me Im not truly Irvine BMW material. Im utterly humiliated because im not financially capable of paying more than I should. It just hurts me too much and causes anxiety and emotional distress. He said If I cant afford the X2's 550 plus payments then I should look at the 320i. He didnt want to negotiate with me and cause me more humiliation for my peasantly budget and I respect and thank him for that. Hes absolutely right! I cannot afford to pay 550+ for the hot new X2 and ill tell you why. My reason being because it would affect the feeding of my investments and cause me sleepless nights of circling about the opportunity cost. So unfortunately I was forced to lease the same X2 from another dealer 39k msrp for only 385/mo including tax, 2300 down, Including maintenance pack. Im utterly humiliated in front of all of Yelp! Now everyone knows I dont throw money in the air like a seasoned Irvine BMW customer. I also couldnt afford to buy the THREE Recent cars I owned (All BMW M models) from Irvine either. I am not yet to that point in my life where I can just blow money for no reason whatsover. I aspire to one day be able to come in and pretend I never learned basic elementary grade math and just write a check like a big boss. I appreciate your undertanding as I work tirelessly to achieve that milestone in life. I am also sorry that Im young and not worthy of your service or respect. Im working on aging and its coming along exactly on time! I will update you as soon as I finally graduate to Irvine BMW stature. Thank you for your patience. Im the meantime, when you see young people like me, please show them the same mercy by simply trying to downsell them on model type. Its a much more humane way to deal with us naive millenials as we are very sensative and insecure about our uncanny ability to utilize iPhone calculators. read more

Sharyn D.

9 years ago

Irvine BMW, 'The Dream Team' in car sales and servicing -Go # 1 in Orange County-****** Thank you Renzo, Josh, Steve and Justin, for the 5 star car buying, selling and service experience. I am following up to say, thank you for finding me the perfect 2017 BMW X3, with a great price so I could take advantage of the great vehicle servicing packages to protect my vehicle for years to come. My BMW 328i trade-in was so easy and the Dream Team was courteous, and took the time to make sure every step of the trade-in experience was primo. The team is extremely knowledgeable. Renzo, Thank you for the great sales attitude, and conscientious style, making car trade-ins and purchasing my next BMW, a positive, memorable day. I enjoyed the opportunity to test drive various models to make an educated and sound purchase. Thank you for the BMW of Irvine key chain and ballcap, which made my experience six stars. Josh, Your attention to detail and winning attitude in ensuring the customer is #1 shines brighter than the sun. Today was hot and the sun was shining, so today's weather is a great comparison! Your knowledge of the car industry, understanding what makes a customer always remember your name is quite a feat. You and Renzo are a great team. 6 stars on YELP, you so deserve it. Steve, The financing was so organized and thorough. Thank you for walking me through the various service packages. Your insight and knowledge made it easy to follow and I got all the best prices and protection for my new car baby. Justin, The customer service you provide is the best, and your service with a smile attitude and going the extra mile every time is six stars. Guys, Thank you again. Each of you have such great personalities and I couldn't received better guys. I know everyone there is great, from my past experience as a past BMW owner. This will be my sixth for the record. Anyone reading this Yelp Review, please note that if you want a great sales experience, just reach out to these guys, or find your team at beautiful Irvine BMW showroom !!! read more

Joanna S.

12 years ago

I was just bored at home last week and just want to have some fun and I thought of submitting an application to IRVINE BMW. It was ANDREW EINHORN who called me and told me that my credit is workable and that he will help me getting a car from them. I told him, I was hesitant, because my credit history is not good yet and I'm still paying my student loan. However, last Friday morning, he called me and informed me that he was able to get me approved for a BMW and I was shocked, because I was expecting him to turn me down. It was such a surprised for me to hear him saying that it's all done and all I have to is to drive there and signed the papers. He really went above and beyond my expectation and he is such a good example of a person with a great customer service skills. I drove to IRVINE BMW (didn't mind the traffic) with my family, signed the papers and put a little down payment and drove the car home. I felt like it was a big blessing after being sick for a while. On top of those, he called me the next day and I thought the bank changed their mind and I have to return the car. It turned out, that he was able to finance the car through In-house finance by BMW and they will make the first 2 payments on the car. How great is that for someone like me who was so afraid to buy a car and was able to get one over the phone. ANDREW EINHORN is the man with no bullshit at all but business. He knows what the customers need and knows what he's doing. I've been to different car dealers and they always draw me a four box on a paper which make me walk out of the dealer all the time, because I know it is some bullshit and only in-favors of the commission for the sales agent. But, with ANDREW, he knows what to do and I really appreciate the assistance that he did for me to get a car, and I can give him a 10 stars, if I can. I actually told my co-workers who's retiring soon to get a car from ANDREW at IRVINE BMW, because I know that he will take care of them. Again, thank you Andrew for the wonderful service that you did for me. read more

Sam A.

12 years ago

I never thought I would have anything bad to say about this dealership. My family and I have been leasing cars from them for 10 years. Ever since AJ left BMW and moved to irvine Mini the service department has turned into complete garbage. First, let me start by saying that I always referred everyone to Irvine BMW including my boss. For me to write them a negative review means they had one too many chances to redeem themselves. I made a 10:30 am appt online on my day off and was told by Brenda it would take 45 min and I wouldn't need a loaner car. Once I got there, my service rep I think Jason? Told me that it was false information and if he could read the email (which I showed him). He then said one of the parts had a recall so it would take a couple of hours so he'd give me a loaner car. Once I get to the loaner department, I realized all I had on me was my expired license. Therefore, the RUDE attendant in the loaner department told me he couldn't give me a car. We then asked for my car back since I had more errands to run and couldn't be stuck there for hours. I was told ok no problem car will be right up. 20 min go by, 30 min go by, NO SIGN OF MY CAR. I go inside and tell Jason what's going on and he acts shocked and says let me go see what the hold up is. He then tells me they can't locate my car!! So I've been at the dealership over an hour now, no service has been done and now they can't find my car? To top it off, another 10 min go by and I see all the service guys running around like maniacs. They then tell me that they have LOST MY KEY!! Upon verbalizing how pissed I was about there incompetence, all I got in return was major attitude. They had the audacity to act as if I was the jerk here! Like they hadn't just wasted my day, made me miss a doctors appointment and lost my property. Also, let me add that in my 2 hours of waiting for them to find my car, I witnessed 2 other customers in the service department PISSED AND ANNOYED at how unorganized and unhelpful everyone was! read more

Phuong T.

2 years ago

Recently, I had my rear tires replaced at your service center. Since then, my car's driving experience has noticeably deteriorated. Here's a summary of the issues I've encountered and the steps taken to address them: 1. **Post-Replacement Issues**: Immediately after the rear tire replacement, I noticed that the drive was extremely bumpy and uneven. 2. **First Return Visit**: When I reported the issue, I was informed that it was due to not having an alignment service. I subsequently had the alignment done, which slightly improved the driving experience but resulted in the steering wheel being off-center, pulling to the left. 3. **Second Return Visit**: I returned the car again, requesting that a technician accompany me on a drive to observe the problem firsthand. The technician acknowledged the issue and assured me it would be fixed. 4. **Current Problem**: Before the latest service was completed, I received a call from a technician informing me that the uneven drive was due to a damaged wheel. He mentioned efforts to rectify this issue, but upon receiving my car, I find the problem persists. The wheel damage explanation does not seem plausible to me as the wheel was already damaged prior to the tire replacement, and I had no issues with the driving experience then. The car was always smooth and stable, a hallmark of BMW vehicles. Despite the team's politeness and efforts to resolve the issue, I am now at a point where I feel disheartened and uncertain about the ability of your service team to effectively resolve this problem. I am currently facing significant inconvenience, and my driving experience continues to be subpar. I requested a comprehensive resolution to this issue and a final attempt to restore my car's performance to the smooth and sturdy drive expected from Irvine BMW Dealer but received no reply/action from both the service team or the service center management. read more

Rachel G.

13 years ago

I went to a couple different BMW dealerships in the Orange County area but after going to Irvine BMW and meeting Jason DeMond, I didn't need to go anywhere else. My boyfriend had leased BMW's for years, and this was going to be my first! Jason was very upfront with us from the beginning, he really wanted my boyfriend and I to find the perfect car and at the right price. Being originally from the east coast, we appreciated Jason being straightforward and real with us, never hesitating to go over the math and the percentages when we had questions regarding the costs. From the moment we pulled into Irvine BMW, to the time I drove off with my 2013 BMW 135i, he was always available for us and knowledgeable about any questions we had. The process of finding the 2013 bmw 1-series with a convertible top, in white, with oyster leather interior and having the specs and features I wanted, was only made possible by Jason. Over a period of few days, in which my boyfriend and I had a couple of big decisions to make, we were constantly texting and meeting with Jason. Seriously, at the end of the deal it felt like we had been good friends for years! After doing some research on our own we realized we would never find a better deal than what he was offering, so we finalized! Jason had found my dream car up in LA and it was as simple as a day or two to transport it to Irvine. My car arrived on the Monday and even though it was Jason's day off, he came in anyways so I could take my car home right away! Everything was perfect and after taking my new car home, if i found I had a question (as this was my first BMW), it was as simple as sending him a text and he would send me an answer back. My boyfriend and I will continue to use Irvine BMW and only go through Jason, because it's simply the best dealership and he provides the best service around. read more

Carol K.

3 years ago

Today was an incredible day at Irvine BMW where we had the pleasure of purchasing a remarkable 228i. I cannot contain my excitement as I write this review, overflowing with gratitude for the outstanding Armon and the exceptional team at Irvine BMW. Let me take a moment to express my deepest appreciation. As fate would have it, we arrived at 3:58 pm, a mere two minutes before the store closed for the memorable July 4th holiday. However, Armon, being the absolute rockstar that he is, went above and beyond by graciously staying late to assist us. The level of dedication and commitment demonstrated by Armon truly left us in awe. Our entire shopping experience was an absolute breeze, like riding on a wave of pure exhilaration. Armon's professionalism and patience were unparalleled. He expertly guided us through the process, making thoughtful recommendations without any hint of pushy sales tactics or needless jargon. Moreover, his attentiveness extended far beyond the purchase itself. Armon dedicated his valuable time to thoroughly explain every intricate feature of our new car, ensuring we left with a profound understanding of its capabilities. I wholeheartedly and emphatically recommend Irvine BMW to anyone seeking their dream vehicle. Trust me when I say that your friends and family will be forever grateful for this remarkable recommendation. And let's not forget to mention how overjoyed we are with our new car! It has exceeded our wildest expectations, and we couldn't be happier. Once again, Armon, I extend my deepest appreciation and heartfelt thanks to you. You truly are a force to be reckoned with, and your dedication and passion shine through in every aspect of your work. I wish you nothing but the greatest success in your future endeavors. Keep killing it, Armon! Your journey to success is destined for greatness. read more

Lee C.

14 years ago

DATE: January 12, 2012 TO: DARREN RICHIE General Manager RE: Recent Transaction COMMENTS: Just wanted to take a few minutes to pass on my appreciation for the way things were handled in the recent leasing of our new black 750I a few days ago - specifically in my dealings with Fred Vanrooyen and Ryan Matzen. In speaking with Ryan, he seemed eager to make the deal happen and put the customer as a first priority. I really appreciated his efforts and dedication to get things processed smoothly and quickly. Fred and you, knew that we had previously purchased an M5 from Beverly Hills and had been prepared to take our business back there if Irvine couldn't get things done. Well, we are now an Irvine customer! Fred's focus on doing what it takes to get the deal done was the key to why things did happen. The car market is very competitive and this area is loaded with aggressive dealerships and sales people. We appreciate your people standing by their word to get things done - and get them done quickly. Any great organization starts with its managers at the top and obviously, your integrity and character has filtered down to your entire department. We appreciate that. It all started a few months ago, when our M5 was in for repairs and you offered to take care of replacing the SMG clutch if we would consider Irvine BMW for our next purchase. I thought that showed what you thought of your customers and their satisfaction. I remembered that when it came time to purchase a new vehicle and wanted you to have the first option to get a deal done. We will be providing Irvine BMW as a reference to anyone in the car market and will be a repeat customer for years to come. Thanks again, and we appreciate you helping us to get 2012 off to a great start! Lee Casas read more

Shirin I.

2 years ago

Subject: Extremely Disappointing Experience - Irvine BMW I recently had an appalling experience at Irvine BMW, and I felt compelled to share my deep dissatisfaction. As a customer who values transparency, efficiency, and professionalism, I am shocked at the complete lack of these qualities during my interactions with this dealership. I brought my car in for service, and they promised it would be ready the next day. Not only was it not ready as promised, but they then tried to offer me an electric loaner car with a mere 10-mile range - an insult to any customer, especially considering the distance I had to travel. It's hard to understand how a prestigious dealership could leave their customers stranded like this. Adding to my frustration, I discovered that the $200 service contract I signed for all my oil changes and services was not honored. Instead, they charged me a whopping $400 for an oil change, claiming ignorance about my service contract. This utter lack of communication and organization between their staff is unacceptable and has cost me significant time, money, and aggravation. To top it all off, when I finally received my car back, it had not been vacuumed or washed - a standard service offered by nearly every dealership. Yet, when I raised the issue, they simply denied that they provide this service anymore, which I know to be untrue. In conclusion, my experience at Irvine BMW was nothing short of a nightmare, and I will certainly not be returning. Furthermore, I cannot, in good conscience, recommend this dealership to anyone looking for a trustworthy and reliable service provider. I sincerely hope that management takes notice of this review and addresses these grave concerns. read more

Lisa F.

4 years ago

I can't say enough great things about my sales rep, Jason DeMond, who went above and beyond to make sure I was taken care of the right way. I had recently purchased another vehicle from a different dealership and was absolutely taken advantage of. Irvine BMW has brought together an unstoppable team that will get the job done while maintaining the highest level of care and a genuine focus on doing what's best for their customers. It's not just about selling the next car to the masses at this dealership. Jason, William, Kevin, Ben, and every other advisor I came into contact with, was attentive, knowledgeable, and genuinely cared about their clients. I was beyond ecstatic when Jason & the rest of the team came together and figured out a way for me to get out of my nightmare & right into a daydream. I walked in stressed and stuck in a contract full of debt and they managed to change my whole outlook as I drove away from the dealership relaxed with my new car & massaging seats. Irvine BMW not only sells quality vehicles, they also provide a class of service by their staff that is unmatched by any other. This dealership has earned a lifetime of loyalty from me, and I am truly appreciative to still find a business in this society that continues to hold true to their slogan. Jason & everyone at Irvine BMW absolutely provided me with "an ultimate driving machine" that's made built to last and is backed by a team of individuals who are first in their class, and are a driving force that'll make every other car a distant memory of your past. Thank you so much! read more

Andy K.

114

3 years ago

I recently had the pleasure of purchasing a certified 2020 BMW 330i from Irvine BMW and I couldn't be more satisfied with my experience! A big shoutout to Jose, who provided exceptional service throughout the entire process. From the moment I walked into the dealership, Jose greeted me with a warm smile and a friendly demeanor. He took the time to listen to my preferences and made sure to show me a variety of options that fit my criteria. His knowledge of the BMW lineup was impressive, and he was able to answer all of my questions thoroughly and patiently. When it came time to test drive the 2020 330i, Jose made sure the car was ready for me and even took the time to explain the various features before we hit the road. I appreciated his attention to detail and his ability to create a relaxed and enjoyable test drive experience. The negotiation process was smooth and efficient. Jose was transparent about the pricing and worked with me to find a payment plan that was within my budget. I never felt pressured or rushed, which made the entire experience truly enjoyable. Overall, my experience at Irvine BMW was outstanding, and I am beyond happy with my certified 2020 330i. I would highly recommend Irvine BMW to anyone looking for a new or pre-owned vehicle, and I especially recommend working with Jose. His professionalism, knowledge, and genuine care for his customers truly sets him apart. If you're in the market for a BMW, don't hesitate to visit Irvine BMW and ask for Jose - you won't be disappointed! read more

Chris L.

1105

11 years ago

DO NOT INVEST INTO BMW!!! This company does NOT stand by their word nor treat the customer with respect. If you have a warranty they will not stand by it. All they want is your money... Heads up! When you purchase a car that is considered a lemon how many times does somebody have to bring the car in with the same issues? Especially within the week & first year of buying a vehicle? The 1st week after i bought The car it broke down! With loud and shaky idles, transmission issues, steering issues, bmw has seen the repair history. I'm honestly afraid of what the future holds for this car. I feel my families safety is in jeopardy & this is documentation if anything happens. Is this something that usually happens & is this a good experience for a BMW owner? I've brought this car in numerous times within the first year, one of them being within the first week that I bought it. Did BMW even do the proper screening for this CPO? Doing my research there are numerous recalls on this car and I feel that the issues directly relate with the problems with this car. I wanted give bmw every opportunity to make this right and since you're not doing so and just are offering only me one payment which doesn't help anything with the lemon you guys sold me. I will be sharing my story from many different avenues and not recommending BMW. I'm extremely disappointed and very discouraged! read more

Justin T.

3 years ago

My experience with Irvine BMW has been nothing short of disappointing and unprofessional. I recently purchased a car from them, signing a contract and handing over my trade-in vehicle, only to find out later that they had resold my purchased vehicle to another buyer. This disregard for the agreed-upon terms is simply unacceptable and unethical. To rectify their mistake, the dealership promised to offer me a brand new car for the price of the used vehicle I had initially purchased. However, this promise turned out to be false. Instead of honoring their commitment, they attempted to upsell me on unnecessary add-ons for the new vehicle, completely disregarding our previous agreement. The level of deceit and lack of professionalism displayed by Irvine BMW is appalling. Their failure to fulfill their promises and their attempt to push additional, unnecessary expenses onto customers demonstrates a blatant disregard for integrity and customer satisfaction. I strongly advise anyone considering Irvine BMW to think twice before engaging with this dealership. My experience has been extremely distasteful, and I cannot in good conscience recommend this dealer to anyone. The sheer lack of transparency, coupled with their unscrupulous business practices, make Irvine BMW a dealership to avoid at all costs. read more

Zach W.

312

5 years ago

From the moment I arrived at the dealership the service was excellent. I have an i8 and we all know it's a very different breed of car, and it's very hard to find the right technicians to work on it. My service advisor, Gary temel, made the process so smooth and easy, it was the first time I felt pressure free and informed to the point of which I had no questions at all about the work being done on my unique car. I highly recommend using Gary. I have never in all my life worked with a better service advisor. He's responsive, knowledgeable, and makes things easy on you. He even found out I had a warranty that I didn't know about! Gary is the advisor of the year, that's for sure. I would highly recommend asking for him when you go to service your BMW at BMW of Irvine. Thank you so much Gary, you really made things awesome and smooth! Brandon Cohen, in the loaner department made sure I had the vehicle I needed for work while my car was being worked on and there were very few available vehicles due to the demand and everything going on right now in the world, but he still pulled off getting me into the car I need it. I applaud him, I think he's also great at his job and just another reason to visit BMW of Irvine. I will be using Irvine BMW only! read more

Mark N.

130

8 years ago

I have been searching online to find a new car to replace my 2010 Porsche Panamera that I had been using as a daily driver from Aliso Viejo to Northridge and was in desperate need of getting a more economic vehicle on gas. I had been for a couple of months looking on line on craigslist, offer up, and auto trader to find a good deal, based on most of the vehicles I looked at were not in the best of shape from what was listed as well as the pictures taken. So I decided to just try buying from the dealership versus private owner. Initially I had planned on visiting a dealership further inland to try and get a better deal at a independendent dealer, but I had the pleasure of working with Jason Demond and his assistant Aaron who responded based on an inquiry I had put in the same day, I put online with one of their vehicles. I was able to lock in on a vehicle after 2 days with them and eat up some of my negative equity from my trade and get the exact color as well a better car than what I originally was shopping for. I highly recommend working directly with Jason on making a deal that make sense weather it be your first BMW purchase or next. I will definitely being bringing all my business to Irvine BMW and Jason in the future. read more

Fred M.

13 years ago

Hello everyone my name is Fred, I took my 2006 BMW 550i with less than eighty thousand miles back to the dealer because my wife was driving it and my wife lost the control of the car because the breaks weren't working. We took the car to the Irvine BMW in California and they said breaks master cylinder has a recall they fixed my breaks but I had to pay for other services. The very next day after we received the BMW from the dealership my radiator light went on. I took the car to the closet mechanic shop. After I explained my situation they told me BMW probably broke the radiator neck by accident because of fixing other problems. I took it back to the same dealership, the dealership would denied to listen to me and fix the issue. Right now we been having so many problems with the BMW this includes (radio, navigation, and check engine light) I would highly recommended people not to buy this over price, trashy vehicle, with very poor customer services at most of the BMW dealerships. They are only nice to you when they receive your money after that like they don't know you. I have a Lexus as well it has 90,000 miles and never had any problems with it I would highly recommend to buying Lexus over a BMW. read more

Beaux U.

5 years ago

I called Irvine BMW from out of state today regarding a mondane technical transmission question for a 2018 clubman i am looking to purchase and i feel extremely lucky and subsequently grateful I was put on the phone with Joshua! Immediately Preceding this conversation i called a few other Mini service departments around the Country and none of them compared. Not only was Joshua patient and MORE than helpful, he was also EXTREMELY KNOWLEDGEABLE AND passionate AND engaging about finding the answer to my question and going even beyond the mark! I could tell he was just as excited and just as much a MINIAC as i am! :) We ended up nerding out together on the phone and he made me feel like a million bucks. He was also gracious enough to add his invaluable two-cents to my potential purchase decision. Irvine BMW is fortunate to have a Joshua like that Joshua. I have not dealt directly with Irvine BMW with my vehicle, but if i lived closer i would not hesitate based on the high caliber knowledge and customer service i experienced today just on the phone.I wish my local Mini dealership had a Joshua! Apple should replace SIRI with JOSHUA Lol! Thanks again for making my day. read more

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490 reviews that are not currently recommended

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