I've Been taking my BMW to the dealer since I bought it for oil changes and maintenance. I want to ensure the best care for my Bimmer and took advantage of the 3 year unlimited oil change special. The service was excellent at first. The multi-point inspection gave peace of mind and I knew the job would be done right. As time passed on I noticed the inspections missing major issues with the car that weren't checked or conveyed. The attitudes of the service techs seem to change when you deny their highly overpriced rates ($770 to replace just the brake pads I replaced a year ago. The service has definitely declined. Which brings us to today. I signed up for service on their web site under the military discount section on their service specials page. When dropping off the car, I confirmed with the service manager that the military discount was applied. When picking up the car, I was charged $2 below the oil change price advertised on the web site. It wasn't a special, it was the price for an oil change. When I spoke to the service manager, I was given the usual car dealer excuses. "We have to be competitive and can't discount, only for larger jobs." The manager kept treating the veteran's discount like a coupon and I informed him that it is a gratitude for service to the country, not a discount. Then he tried to claim that the oil change was a coupon price. Funny because it's listed on the web site it's listed at $119, no mention of discount. Why offer the discount if you're not going to honor it?! Don't pretend to support vets, if you're going to double talk your way out of it. Shame on you Irvine BMW. Unless you're spending exorbitant amounts of money here, they don't seem to be interested in providing the level of service that one would expect from BMW. I would suggest heading to Crevier or one of the other dealers. I haven't seemed to have these problems there. read more

Irvine BMW - No mention of oil change not being covered. - Car Dealers Near Me - Irvine, California

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I had a great experience at Irvine BMW. Justin Cheng was very professional, helpful, and efficient. He quickly arranged my service and kept me informed throughout the process. Everything was completed on time, and the whole experience was smooth and hassle-free. Really appreciate Justin's excellent service -- highly recommend! read more

I brought my BMW in for a service visit to have the dealership recheck their work from six months earlier on a radiator fluid leak. They replaced parts at that time, and I expected a straightforward follow-up to ensure the issue was resolved and there were no fault issues. What happened: I received an error message while driving, and I requested BMW recheck their prior work to confirm the repair was solid, up to spec, and free of fault issues. I was charged a diagnostic fee of $285, which, in my opinion, is absurd, given the fact that I just had parts replaced prior and would at least expect them to warranty their work. When I asked for a discount on that fee, the response I received was no; they had already discounted it from $570. This was not the case, as the advisor informed me the diagnostic rate was $285. So the inflated $570 was merely smoking mirrors. The messaging around pricing and discounts was inconsistent and not transparently communicated. Lastly, they recommended I get a coolant flush during the service, but I was told that was done the first time when they replaced my hoses. Sounds like another opportunity to unnecessarily upcharge. Bottom line: I do not recommend this dealer. Their pricing is all over the board, they don't warranty or are not willing to at least check their work, and the messaging is inconsistent and unclear. If you're car shopping or servicing in this area, I would strongly recommend Crevier BMW over Irvine BMW. If you've had a similar experience, consider sharing your story to help others make an informed decision. read more

I have to echo the same sentiments as the 1 star reviews with Service concerns. I brought my vehicle to Irvine BMW yesterday for a minor issue. This has happened on 2 different occasions where I have to say NO several times to insisting excessive service purchases for my vehicle after bringing it in for something minor. If I come in with a scratch, they'll insist that the whole side of the car needs replacement! The advisors need to learn to SUGGEST or simply RECOMMEND without giving a doomsday prediction that my car will fail if I drive it off the lot without their recommendations! And keep in mind on both occasions, my cars have been less than 3 years old!! I have had a 35 year relationship with every BMW imaginable and back when the cars had extended service packages, customer service was impeccable! But now, there is very little attention to detail, a severe push for service purchases without discounts and customer service has declined drastically. After yesterday, my affair with BMW ends! My car will be traded in and whatever service needs to be done in the meantime will not be at Irvine BMW. For the money, too many other Luxury brands can get it right! read more

Irvine BMW - Invoice - Car Dealers Near Me - Irvine, California

I went in for engine oil service. Got my car back with the windshield wiper fluid not filled, and not enough engine oil. Can't tell if this is a joke? read more

Irvine BMW - Car Dealers Near Me - Irvine, California

Attention M car shoppers: Vas Hronas was an absolute pleasure to work with as a client advisor. He was patient and professional from the get go. I really lucked out I happened to get him when I walked in, but don't be like me and leave it to chance, give him a ring first. You'll see what I mean. Enjoying my 2025 M3 in manual thanks to Vas. For financing services, shout out to Nick Nguyen. Nick was super helpful, not salesy/pressure type, and most importantly, very informative about all the offerings and benefits. I got a great rate for my auto loan. And with tariffs and rising cost of parts make sure you take advantage of the maintenance and paint protection offerings if you want to protect your new ride. read more

Irvine BMW - New m3 from Irvine BMW - Car Dealers Near Me - Irvine, California

Shout out to the Genius' Brandon and Matthew! - I called to inquire why my mobile would not connect to my BMW M440 after 4 years, it just stopped working. I spoke to Brandon and Matthew at 5:50pm yesterday and they asked if I could come into the dealership to see about the issue. Mind you the sales "Genius'" went off the clock at 6:00pm. Brandon and Matthew assured me they would wait for me to get there, which they did. They worked on the mobile connection issue until they fixed it at 6:30. And then tried to address another problem I had. These two. Brandon and Matthew did not once mention they were off the clock at 6:00. They were both knowledgeable, professional and so kind to work with. I appreciate them taking their time to get my issue sorted out to my satisfaction. What true customer service should always be, Thank you! read more

Justin Cheng provided me with amazing customer service today on my wife's 430i BMW. A great experience here @irvine BMW.

I always have the best experience with Matt Wooley in the service department! He's incredibly knowledgeable, professional, and genuinely awesome to work with. He makes the entire process smooth and stress-free every time. read more

Their workers are always on joy rides with your car, had to catch them with my car doing pulls down the street and they probably didnt do anything about it after i brought it into their attention. read more

I had to bring my car back to Irvine BMW for the second time for the same valve cover gasket issue, and I'm happy to say it was finally fixed! Huge thanks to Isaac, my service advisor, who made the process smooth and kept me informed. They got the diagnosis and repair done the same day, and it was fully covered under warranty, which made the experience that much better. The only minor disappointment was that they promised a car wash, but it wasn't done. I didn't have time to wait around, so I just drove off. Not a big deal, but worth noting. Overall, I'm leaving a 5-star review this time--great service, quick turnaround, and finally a proper fix. read more

I had a great experience at Irvine BMW. My service advisor, Justin Cheng, was very professional, honest, and helpful throughout the process. He also provided reasonable pricing, which I really appreciated. read more

I worked with service advisor, Christy for years there with my car. She always put me first in every situation to take care of anything that was needed. She's first class, friendly, and knows what she's talking about. I highly recommend her if you ever have any questions when you're getting your car serviced there. read more

Justin Chen helped me out with my X5 and did a great job, the service was quick and I was informed right away when the car is ready. Great communication! read more

Service department here is fantastic, what you would expect from BMW. If you get lucky you'll get Matt Wooley to assist with all of your needs and questions. read more

Recently bought a used BMW and decided to service it at this location for the first time. I took it in and Jose was the Advisor who helped me. I was in the fence about taking it to a regular shop going forward, but Jose was really helpful and explained the care that was needed in the future. He was very welcoming, professional and kept in touch after offering a round trip uber while the car was serviced. Safe to say that I will keep coming back here to service my car! read more

Always have a great experience bringing my M2 in to Jose in service. Always makes sure I'm in and out in a timely matter. I appreciate his professionalism. read more

BMW Irvine is Amazing! Ask for JOSE PATRON he is an excellent representative of the BMW brand. He made our car buying experience top notch. He was normal, friendly, non-pushy, honest and went to bat for getting us a deal that worked financially. When I say normal I mean he wasn't the typical, cheesy car salesperson. Which is a breathe of fresh air. I highly recommend Irvine BMW and I'm sure all the sales team are great, but Jose Patron will go above and beyond to ensure your satisfaction. read more

This has been a great location to get service done, I've been here twice. I was able to make an appointment 2 days out, the online process was quick and easy. The only con with creating an appointment online is that it forces you to opt into advertisements to create the appointment. My appointment was quick and easy. I pulled in, a rep checked the info on my car, I signed paperwork, then was directed to the transportation counter to order my complimentary uber (up to 15 miles). Justin has been the best service rep I've had. He was polite and made things super quick and easy. My vehicle took around 2.5 hours for a standard service, and everything went well. I highly recommend this location! read more

Irvine BMW - Service - Car Dealers Near Me - Irvine, California

Matt Wooley has been an amazing help. I have got my car serviced by him as an advisor on 3 separate occasions and he is always extremely helpful, personable, and patient. I will always ask for him when I need my car serviced. Thank you Matt! read more

We've had such a great experience working with Kristie Endicott. She's always so professional and provides a truly wonderful experience. She's genuine about our X3's needs and she always finds a way to make things work for us. We're comfortable with Kristie. We'll definitely keep coming back. Thanks Irvine BMW! read more

Had a great experience with Justin Cheng. Friendly service, no pressure, and everything was handled smoothly. Pricing felt fair too

Went in for an oil change, and to fix a steering wheel issue. 1st visit they do the oil change and state I need new tires. Get them replaced. Car comes back with more dirt on the wheels than I came in with. 2nd visit they wash the car. Reveal that they scratched the rim while changing the tires. 3rd visit new steering wheel arrives for install. Get home and notice the brand new steering wheel is scuffed and torn. 4th visit they sand and paint the steering wheel instead of replacing and installing correctly. To top it off, my dash cam is now broken from the service techs yanking it down instead of just unplugging it. This place is so frustrating, there's a new issue each time I visit. Clearly their service technicians don't care. If you love your BMW, go somewhere else for service. read more

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I went to about 10 different dealerships searching for the perfect price. This was the easiest dealership to work with. I did not experience any of the typical car salesman tactics here. Instead, I was treated with excellent customer service. I would definitely recommend this be your first stop when shopping for a new BMW. Ask for Linda or Aaron. Thank you! read more

Jose Ramirez from Service is amazing and took wonderful care of me and my car thank you for making it such a pleasant and easy visit!!!!

I took my X7 and M850i in for service and Justin Chen helped me out. The service was quick and done professionally and Justin's communication has been great. Would definitely recommend! read more

Sergio Contreras always takes care of me when i come in for maintenance. service is always quick and thorough. can't recommend him enough

I'm updating my review again with a 5 star because of another pleasant experience. My BMW i4 failed to open the charging hatch the day before Christmas Eve, and I wasn't hoping for a such nice service at all. The service department immediately recognized the urgency of the problem and gave me an appointment on the same day. I was welcomed by Mr. Isaac Rubio, and received another i4 as the courtesy vehicle. I took about a week until the car was fixed and at the checkout, Delina, a very nice and professional lady helped me out to use my service coupon and she made it with a very thoughtful and kind manner. Thanks Irvine BMW! read more

The worst dealership for service and maintenance they didn't make good inspection They do not inspect the car thoroughly; instead, they give the highest possible estimate for maintenance and spare parts, even if the car does not need all of these repairs. read more

I have been going to BMW about 4 years now, I keep coming back because of the phenomenal service I have gotten. Jose Ramirez is always so accommodating, letting me know his best recommendations for my beamer. Keeping me in the loop and updating me whenever I am to ask. As well Javier the technician has helped me a lot- whenever you get your car serviced make to ask for Jose for service advisor. read more

Happy customer! Bought my car from Irvine BMW years ago. Every interaction with them has been fantastic. From sales to service and everything in between. I just had service done again this past week and it couldn't have gone better. They're honest. They use video to communicate and show exactly what's going on. Didn't try to upsell me on unnecessary service. Kristie Endicott was exceptional! I highly recommend this dealership. read more

Had another amazing experience bringing in my 540 for service I had to do an oil change and brake pads were worn out. Jose, my advisor took care of it and the transportation department did a great job giving me a Brand New 5 series to drive until my car was done. read more

Had a great experience with the service department and the service advisor Jose, very pleasant to deal with him, very helpful and knowledgeable person, I will recommend 100% Irvine BMW and Jose to anyone. I have been servicing my cars there for the past 4 years and is always great to go there, by the way the rental department has great service too ! read more

This BMW dealership has a gem of a service person in Matt Wooley! We have had some major service repairs this year and he's been great at working with us and making sure we understand the repairs and what is necessary. He was also very helpful when it comes to the review of our warranty. His team is very thorough too. Thank you Matt for all the assistance! read more

Seth was very helpful and patient answered all the questions I had for him and help me setup my car play I appreciate him for taking care of me read more

I called services just now to try to get help to see what's going on with my Dads car. I spoke with Gilbert in the parts department and had about a million different questions for him. Even though he knew it wasn't my car and I had to wait in-between parts of the conversation for texts back from my Dad to answer Gilbert's questions (bringing the duration of the call to 17min & some change) - Gilbert was UNBELIEVABLY kind, patient, polite and answered every question I had very knowledgeably. Even though my Dad is about an hr drive from this BMW dealership I may just drive it up to this one because of the excellent help I just received. I wish all dealerships were this pleasant and knowledgeable to deal with and didn't act like I was inconveniencing them whilst also treating me like I should already know the answer to all my questions. Thank you so much Gilbert for your help and being so kind and patient! read more

Worst and most dishonest. PERIOD. Do NOT bring your car here for repair. You've been warned! My car has only 48,000 miles on it. Last year, I replaced the batteries in both key FOBs. Soon after, the check engine light came on. I brought the car in, and they told me the issue was the junction box, which they said would cost $1,500 to replace. I took the car home and did nothing--and guess what? The check engine light turned off on its own. I hated the experience and swore I'd never go back. Fast forward to last week: my car started overheating. I took it to a local BMW specialist, who replaced the water pump (with original BMW German parts), thermostat, battery, reservoir cap, temperature sensor, and cooling fan--essentially an entire cooling system overhaul. But the car was still overheating. So I thought, maybe I should give this dealership one more try. Oh boy... I deeply regret that decision. They charged me $285 for a diagnostic. On Day 2, they gave me a vague call saying they "suspect it's the water pump." I asked for a scientific report with actual data. They said, "Let us do more testing." By Day 5, they still "suspected" it was either the water pump or thermostat. I demanded proof, and they gave me a so-called "report" that had no data--just a technician's opinion. Then they quoted me $2,820 for a new water pump, and $525 for a thermostat. The advisor (what a joke) Harold Williams told me this was just to "start eliminating possibilities." I'm reporting this to Consumer Affairs, BBB, and every possible platform and social media outlet I can think of. Not just to vent--but to warn others. I don't want anyone else to fall victim like I did. read more

Irvine BMW - Car Dealers Near Me - Irvine, California

I've never purchased a car from Irvine BMW but I do bring my cars here for service. I don't normally write reviews, but I had to give a shoutout to Gary Temel, my service advisor for giving be hands down the best service experience I've ever had at a dealer. Gary is knowledgeable, personable, not pushy with unnecessary service, and definitely has the clients best interest in mind. Last time I brought my car in, they did a complementary inspection and my thermostat had to be replaced. Luckily Gary found out it was under a service extension so even though my car has no warranty, they still replaced it free of charge. I've always had a great experience with him and would highly recommend him to anybody. Also the loaner car experience was such a breeze and the guy helping me get my loaner was awesome and personable as well. Overall they have a great staff! read more

Irvine BMW - Car Dealers Near Me - Irvine, California

I love the service department here, my service advisor was Justin Cheng. He was very helpful and I got my car on time and fixed.

I purchased my car 4/1/25 and today one of the tires had a bump. I also purchased the tire protection so I went to the dealership to see about getting a new one. The tire advisor came out and told me that they would replace one but now my back two are bad and also need to be replaced! It's a 2024 i5 and I put about 3,500 miles. I don't understand their logic that a car that's a less than a year old and I have had for 90 days now needs brand new tires. I feel as though either they are deceptive in their sales department or someone in service is doing something with their tires. This will be the last time I go there. I bought and serviced my last BMW elsewhere, but Irvine BMW is way closer. DO NOT BUY FROM HERE!!!!!!!!!!!!!! read more