How hard is it to read a order off the screen and make my order correctly? Missing my extra tacos I ordered. Pretty irritating. The one time I don't check because I see the lady take a quick glance in the bag thinking she was checking everything was there. Guess I was wrong. Check your orders before you leave!!!! read more

I just went through the drive thru about 20 minutes ago and received terrible service from this older Asian/Filipino woman. I didn't catch her name. When I told her my order, her response was "Oh boy...how many?" In addition to that, I wasn't sure if I got the correct change back so I asked her about it and she was very rude in her response. After I already told her that I understood, she continued to explain to me that she gave me the right change and was talking down to me. Also, when I got home, I realized she got our order wrong but I can't prove it because she didn't give me a receipt nor did she ask if I wanted my receipt. read more

The customer service was amazing and that kid Mohammad is so nice! My food came out great as it was fresh. Thanks Jack in the Box!

Always friendly and fast service through the drive thru! I've been here morning, afternoon and evening and the workers are always polite and I've never not been met with a smile, food is always fresh and hot, tasty curly fries! read more

This Jack in the box is AWESOME!!! The night shift manager is so amazing and so sweet. I've been here many times and feel like SHE deserves more than 5 stars!!! She SERIOUSLY deserves a raise!!! $$$ read more

I appreciate the freshness this location always provides. Thank you guys for always having fresh tacos and fries it really makes a difference. I will drive out of my way for this location. Your munchies meals are always impressive thanks read more

Fuckin shit is trash asf came in at 5 in the morning to grab food before work and this lady told me to wait 5 mins in the drive through then she said it to me a couple times then after waiting 25 mins she said can u leave the drive through and when we pass by she was just sitting on her phone looking at us while we pass by the drive through. read more

Oh my ohh yummmmmm! I just tried the Food Truck Inspired Asian fried Chicken sammy with the gochujang Mayo, DELISH! The crispy slaw was tangy It's NOT spicy but IT HAS SO MUCH FLAVOR! It's large and I'm full, however it's so scrumptious I could eat another But I'm not about to go back thru drive thru Then feel icky from a food coma! It goes well with a few jalapeño poppers that spices it up a bit! read more

This Jack in the box is always short-staffed, taking orders wrongly and the staff can be rude!!

Don't eat here the store manager forces there employees work sick contaminating our food and when confronted on it he hangs up on you.

Good place to get a quick breakfast/lunch. I have had days where the orders are taken perfectly and some days when they completely botch the orders. So I'm going to be fair, mistakes happen from time to time, and I will give this location 3 out of 5 stars as I do find most of the staff sincere to their customers. read more

For fast food I really like this place. Their prices are really good and their food is above the normal fast food. I love their breakfast jack and their salads are always fresh! This is our fallback place when we want something quick, cheap and good! read more

Watch out management... the manner in which my food was served today will give someone food poisoning so fast you'll have every inspector at your location... maybe even shutting you down... with such practices no doubt there are issues!!! You can't let the food sit then recook it... the bbq double burger had old and fresh cheese, no onion rings at all! I had already eaten some of the taco before realizing it had old wilted lettuce and cheese along with some fresh melted cheese and fresh lettuce. I do mean it wilted because it sat for however long to get it stringy & turning brown... that's a long time !! I should've known anytime the taco wrapper is soaking wet it's usually old! You even put fresh taco sauce on the crusty old sauce. I'm telling you right now if I get so much as a stomach ache I'll be filing every complaint possible... after spending $15.00 on food I can't eat... I'm furious! I received trash and it's now in the trash! I would never bring it back to have it re made, if you can serve food looking like that I'm terrified of the unsafe food practices you allow at this location... even the jalapeño poppers were fried several times ... FOOD POISONING ALL OVER THE PLACE!!! I will not be back... refuse to give you an opportunity to make me sick!! read more

This review is for the night crew specifically. I have been to this location several times and they have not once been able to get my jalapeño poppers order right! Seriously how hard is it to count out 7 poppers put them in the fryer and transport them to a freak'n box!?!?!? They are either cooked in a gross un cleaned fryer and burned to a crisp or there are always some missing. I even complained to a day shift manager and he actually told me to tell them to "make it fresh" as if it's the norm to serve food stale and dry. The employees are always pissed off. It's the only 24 hour drive thru in the area, what the heck do they expect? This place could use a serious realignment. read more

I know that many of you have bad reviews for this location, but today I have to give this location 5 star today. My wife and I came in today for a light meal. I got the $6.00 munchie meal. The taco's were cold and the curly fries were really over cooked. A very dark brown and crunchy, not crispy. I took all that back and the tacos were remade great. The manager Nafisa took my order and had my food remade. The tacos were done right but the fries came back over cooked again. Took them back and with an attitude I refused them and just did without. I went back later to buy some regular fries and long story short. After a short discussion with Nafisa it turns out that many customers like the extra crispy and that is how many batches are cooked a little more than normal. Nafisa was great and cooked a new batch of fries and curly fries and gave them to us. Nafisa was great. So if your if any fried food is overcooked just return it and ask for it not to be cooked "WELL DONE"................ Thanks for the tip Nafisa..... We will be back. read more

Amazing customer service! The woman at the window was so sweet and helpful. I had made my order and got all the way through the line and when I went to grab my wallet I realized I left it at my job and she said not to worry about it and gave me my food anyways. read more

Horrible place. Took about 25 minutes just to get our food. Then they still forgot part of our order. What an unorganized piece of garbage.

It's a review for a chain fast food place. What kind of review for this place would you expect to find on yelp? Food comes out quickly. On the plus side, the order takers appear friendly. This young kid was having trouble ordering, and the order taker was very patience. read more

Always extremely friendly service here.. The staff does a great job and always ends with a smile. Nice job management for hiring great people! read more

I love the fact that they are always open and that my kids love the curly fries, however the lines are always long here. Doesn't matter if you go inside or drive thru you are gonna have to wait. read more

Jack in the Box is a place where you would if you were desperate to go if you didn't want to drive far or there isn't anything else near by. This place is right around the corner from my house. read more

I'm sitting in the drive thru...it's been 17 minutes and there were only 4 cars ahead of me. What is wrong with this facility?

I usually go when I'm desperately hungry after work at around 4 am and when I say desperate I mean it because there is a guy I always see there that is always straight up rude and seems he hates life there and I'm getting tired of it. Also there food always taste like its thrown in a microwave and always soggy/cold. I'm gonna stick to del taco for 24 hours . Worst jack in the box I've been to. read more

So clean and fast and the guy at the cash register (8/12/15 12:30pm) was personable. Definitely a nice experience for a dine in at Jack.

If I could give this place no stars I would I came yesterday for breakfast food was horrible they were really rude when I came back to get a refund don't recommend this place at all save your money . read more

seriously! stop rushing so much because i got home and was missing 2 orders! i'd rather have them take their time and get my order correct! we shouldn't have to go all the way back from home to get our missing orders, but we did anyway and at least they acknowledged their mistake that they forgot. read more

It's very convenient when you don't want to cook. But Kids like the food I hate the service.

lmao i went on news years eve, thankful that they were open. but the gentleman that helped me out obviously looked like he was tired but i came late anyways. but he was very friendly and nice. he even gave me a lot of bbq sauce which is a 6 star rating in my book read more

Just ate there this AM 8/23/12. Watched worker pull my pancakes out of refer and drop them on floor. She then picked them up, placed back in container and placed them in microwave. I told women behind counter what I saw and she couldn't understand me. When I picked up my order a manager asked me what happened. I explained it to her and she said she would talk to person. No new pancakes, no apology, no nothing. Needless to say I didn't eat the pancakes. and will not return! To be truthful, the worker may have thrown them in trash behind counter, but I watched her closely and saw no indication whatsoever. I couldn't get the picture out of my mind of them on the floor and perhaps now on my plate. read more

I'm not certain about Jack overall, but these guys at this shop are really competitive and it's obvious they want you back. The food does a good job of representing what you see in the commercials. They don't skimp on condiments and you get a sense that they treat your order with a sense of urgency. When I'm in the mood for a quick, inexpensive burger, this is my favorite spot in Elk Grove on this side of 99. read more

I always come to this jack in the box because its the closest one to me, but i REALLY hate the service. Food is fine but they should work on their service. read more

Went here a few times ordered food in drive thru they always don't give my whole entire order always missing items have to comeback then there rude and make you wait to get your order correctly. read more

The food is just like every other Jack in The Box. The reason I'm rating it so high is that I have called corporate on multiple occasions to tell them how polite and nice their drive thru people are.WHEN WAS THE LAST TIME YOU CALLED A BUSINESS TO SAY "GREAT JOB'? Thats just how nice they are. Decent food. Great service. read more

This location is SO hit-and-miss on quality and customer service - about half the time, the order comes out incorrect. The other half of the time, you're completely ignored until it suits the employees - the other night I was seen by no less than 8 employees and stood un-greeted for at least five minutes. I get that businesses get.. busy.. but it really takes just a couple seconds to acknowledge a customer is, you know, *present*. There ARE some great employees here, but they're overshadowed by the couldn't-care-less people who somehow seem to hold onto jobs. read more

11/28/2014: Deanna Jaxine Stinson and I stopped at Jack in the Box and Deanna is in love with Jack's jalapeno poppers. I had the 2 breakfast croissants for $3.50 and received my 2 free tacos. We had their peppermint shake, Deanna loved it. read more

AWFUL experience!!!! Went into the store just a while ago to get breakfast. Had to write this review. Didn't get any service whatsoever. I was waiting for more than 5 minutes. Associates didn't take the time to lookup to greet or even say "We'll be right with you." Finally I had to say "is Anyone working here." The guy working the window, I believe he was the manager on duty looked at me but didn't acknowledge me until I said that I've been waiting long. All he said was there was only one cashier. This is the worst customer service. Manager needs to be RE-TRAINED or FIRED!!!!. Don't go there if you're in a hurry or else you'll be waiting a while for service. Did not live up to the name Fast Food!!!! I would rate them a negative 1, but there's no option for that. read more

They don't offer any of the value deals that are shown in the commercials, it's a real let down that what you see on tv isn't the same as this location. My food I ordered was bad & taste stale. I definitely won't come here again. Huge let down. read more

My friend and I came to get milkshakes and didn't expect to be greeted negatively. To start off with I asked for 2 cookies and cream and strawberry milkshakes and if she could mix the two and she answered with "1 cookies and cream milkshake regular or large ?" I answered with ," Can I have two cookies and cream milkshakes half strawberry please" . Her response was, "regular or large ". I then started with , "excuse me I asked for two and with half strawberry" . She said again. " regular or large!". I answered and said regular . She then said , " ok , do you want anything else". I said ,"um one second please "and she said ,"your total is $7.34". I drove up to the window and gave her my card and she ends up giving me a regular cookies and cream milkshake and complained once I told her I asked for two half strawberry and half cookies and cream milkshakes. We then realized she didn't give us a straw , but she already closed the window and didn't come back for a while so I had to honk the horn and she finally gave us our straws and my friend told her she had terrible customer service skills and she replied , "ok". We then asked for her name. Her name was Carla and it was the Jack in box on Laguna. I've never experienced anyone working for fast food to act like that in response to a simple order being that we never gave her a hard time. She should be fired. read more

This is my second time to come through the drive-through to order a shake or one of the new float each time I come to this location your ice cream machine is never working. Joe ever go see the drive-through it is horrible service I have been sitting here for 10 minutes waiting to get to the drive-through window. read more

I just bought a meal and breakfast platter from the Jack in the Box in laguna, food tasted like sh*t. Hash browns stale as f u c k and looked like they fried it 3 times. NEVER GO HERE! read more