5 Star Lobster Bisque, and it was only 7 bucks! It explains why most of the people dining at the MGM Springfield Food Court on a Sunday afternoon were just getting their fix of bisque and oyster crackers. The Hot Lobster Roll was ok, nothing spectacular (3 stars if I'm being generous). The price was high and I've definitely had better ones for less money, but you're at a 5 star resort (kidding, of course) paying casino prices. It did come with fries, which was a plus, and maybe that justifies the price a bit. The fries dipped IN the bisque were good! Service was matter of fact with no personality behind the counter. It's counter service so I wasn't expecting much. I'd give it a solid 4 stars if you average my two items together. If I was ever back here, I'd go to Red Rose Pizza next door, but may stop in for a Lobster Bisque as a snack! read more

Jack's Lobster Shack - In the Food Court - Seafood Near Me - Springfield, Massachusetts

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I've been here a few times during my jury duty stay across the street, and every time, got the perfect fish and chips meal. It's a good sized portion of 2 pieces of fish fried just right, crispy without being hard or overcooked, and a just-right sized helping of perfectly done fries. Shannon was heading the register, and she's both a joy and a powerhouse behind the counter, and is the "frosting on top" of a good lunch. We don't get to talk at all in court, and minimal while waiting between sessions, so it's great to have a kind lady adding a lil bit of light to some dark weeks. read more

1st time eating at Jack's Lobster Shack, my wife was hesitant when I made the suggestion, but we found that it is much better than the other Casino food options. I ordered the Fish & Chips and my wife went with the Po' Boy sandwich. Our meals came out after a short wait, everything was decent. We felt the Po' Boy was better than my fried Fish & Chips, but I'm not saying I disliked my meal, it satisfied my hunger. Overall, Jack's Lobster Shack is a 3.5 Rating, IMO. We'd certainly try them again next time we are inside MGM, mainly because the other options in the Casino are so mediocre. read more

Jack's Lobster Shack - Fish & Chips, at Jack's Lobster Shack inside the MGM Springfield. - Seafood Near Me - Springfield, Massachusetts

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I ate here with a co-worker who was from out of town and wanted to have New England clam chowder. We were passing through Springfield, and took a chance on Jack's based on previous reviews. The food was mediocre. The eating area was filthy, and there were homeless people everywhere. Should've known better- the restaurant is in a casino in Springfield MA. read more

Good but kind of small and pretty expensive. We had the lobster roll with fries and coleslaw.

Would recommend yes excellent you gotta try the onion ring. Clam roll and fish and chips were excellent. Whole belly clams thought I was at the Cape thought I was at the read more

Holy s%!t this is legit. Come here ! This is legit. You can't skip this. It is delicious. Lobster bisc is 100% better than at David Burkas. This is real! 100% amazing and worth every penny. Well done people !!!! read more

Located inside the MGM Casino food court, it's easily spotted as it's front and center. The menu is super simple as it only has a handful of items to choose from: hot / cold lobster rolls, fries, coleslaw, and drinks. We purchased the hot lobster roll. It was drenched in butter. The bottom of the paper bowl was soaked in it. The lobster was overcooked and flavorless. A bit of seasoning would gone a long way. My lips were coated with melted butter. It came with a side of fries which was lightly salted and crispy. The coleslaw was also lightly seasoned and sweet. Oh man, the star dish was so disappointing. For $30 a pop, I was expecting more. I should have checked reviews first. The service was ok. They took your name down and shouted it when your food was ready. It's in a food court style so seating was first come, first serve. The table we sat at was not wiped down. It had crumbs of fries and salt on it. read more

Jack's Lobster Shack - Hot Lobster Roll: $30 - Seafood Near Me - Springfield, Massachusetts

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Purchased hot lobster roll shortly after opening and ate right there, but the bun was completely soaking soggy.

Located in the MGM Springfield food court, Jack's Lobster Shack is surprisingly good for a food court restaurant. To untangle, I ordered a hot lobster roll with fries and it was respectable. With that being said, the roll was shockingly fresh and toasted well. Likewise, the lobster was tender and it tasted like fresh lobster. My only problems with the lobster roll was the lack of butter and the size. To clarify, the lobster roll was quite small and it needed more butter to enhance the taste. On the flip side, the fries were generic frozen fries, but at least they were crispy and seasoned nicely. In the long run, Jack's Lobster Shack is a decent food court restaurant with solid lobster rolls. read more

Jack's Lobster Shack - Hot lobster roll - Seafood Near Me - Springfield, Massachusetts

Enjoyed the scallops and shrimp. I am not a fan of cod fish but Jacks cooked it crispy enough for me to enjoy. The coleslaw was delicious and the service was good!!! read more

Jack's Lobster Shack - Fisherman platter (cod, shrimp & scallops) - Seafood Near Me - Springfield, Massachusetts

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Pretty nice little shack, if you are looking for delicious seafood while you enjoy your experience at the MGM casino this place is pretty good. We ordered the lobster bisque and fish and chips. Every bite had lots of fish and very piece was phenomenal. The interaction with the staff was minimal because there was a lot people but the staff was really friendly and welcoming and the food was very tasty. Check them out. They do also have a 50% discount promo for seniors on certain days! read more

Jack's Lobster Shack - the inside of the restaurant - Seafood Near Me - Springfield, Massachusetts

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The food was great! But the service was a little bad because the cashier is rude to customers and isn't patient. The surrounding area very good but a lot of smoking since it's in a casino! Ambiance is ok! read more

I don't typically like going to the casino, but I was there earlier this week. I got really hungry, given that it was Tuesday several dining options were closed. I decided to go with Jack's Lobster Shack, since it looked to be the shortest line. Jack's Lobster Shack is a food stand at the food court at MGM in Springfield. I didn't have high expectations of this place since we're not exactly anywhere near the water where the seafood could potentially be fresh. I ordered the Fisherman's Platter to share, and their New England Clam Chowder. The wait was very long and slow moving. Nothing is fresh about the food here, but they also don't claim to be. I saw them with bags of frozen fries, shrimp, clams, thrown over sizzling oil. I also saw a little mouse running from under a corner of a bench to another corner. I notified a man working at the Shack, who appeared to be a manager. He said "I'll let them know." Not sure who he referred to. I was turned off from my food when I saw this. I'll note the clam chowder was pretty good, but very hot. The rest of the food was very fried, flavorless, bland and greasy. I just wanted to get out of there. If there's one mouse, there might as well be more. I hope they do something about this issue. I won't be returning for sure. read more

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What a great place to grab a bite! Food was hot and prepared within your view! And especially the Cashier who was so personable and helpful!!! All I can say she was dark skinned under that mask and happy eyes! But also the other staff members were just as helpful and friendly. I plan on going there again read more

Jack's Lobster Shack - Seafood Near Me - Springfield, Massachusetts

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What a great place for a late night lobster roll! We prefer hot lobster rolls and this one was pretty good! They stay open later at night to make sure the late night gamblers have some good food. read more

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Now mostly with casinos you typically don't think of quick seafood & quality in one spot but at MGM Springfield this changes things tremendously. Now they have numerous options for your seafood taste & now when I selected here I decided the lobster roll & mine was worth every penny I spent (also if you choose anything else here you won't regret it) & you can get even beer/alcoholic beverages/soft drinks too. Now if this ends up being a first to review here to me so be it but if another person comes, dines & finds it useful then I did my part to spread the word out. read more

Jack's Lobster Shack - Lobster roll with fries (yes this is a Connecticut roll). - Seafood Near Me - Springfield, Massachusetts

We were looking for something light around mid-day so we would still be hungry at dinner time. We decided to split a Cold Lobster Roll ($19) along with some Onion Rings ($4). The lobster roll was very good. The meat was sweet and tasty. Even the roll had good flavor. It also came with cold slaw that had real mayonnaise in it. The rings were average, but at least has real onion rings inside. read more

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This is sufficient. I was craving lobsters and i gobbled this one up. But is it good? I mean if you are realllly craving it and am begging begging begging for some lobby poos, sure. It's aight But if you are looking for something good, this is a hard pass. See you next time on my cutie blooooggy poooo! read more

Jack's Lobster Shack - Lobster roll - Seafood Near Me - Springfield, Massachusetts

Nice place tucked in the back of the casino. The menu is small and the food was made quickly. The lobster sandwich was served hot and the lobster meat was flavorful and tasty. I personally would have liked more sauce on it. read more

When I Rome, do as the Roman's. I wanted a lobster roll and they have Very good lobster rolls! Was not disappointed, will definitely be back! read more

Not the most welcoming/friendliest people at the counter but the lobster roll was pretty delicious. Small portion with a heavy price tag though. read more

Jack's Lobster Shack - Seafood Near Me - Springfield, Massachusetts

We did a FAIR amount of drinking over at Commonwealth, (go check my review and pictures for that place, it's awesome and mere steps away from this place) so we needed food to recharge before we headed home. Atmosphere/Appearance: There isn't much to this place, a booth to order food kinda like a fast food setup and a bunch of tables all shared within the food court. Service: Pretty good, straightforward. There isn't table service here like I stated before. You walk up, order and boom. Food. Food: Tiffany and I each ordered a lobster roll, of course. What impressed us here was the speed at which they came out. I don't know if they had messed up someone's order and had it ready, but WHILE WE WERE PLACING OUR ORDER, the other young lady was in the back putting our sandwiches together. I mentioned fast food right? So what's that mean if your stuff is ready immediately? That's it been sitting. Nope, not here. Our lobster rolls tasted fresh, hot, juicy and delicious. They weren't the biggest, but they held me over to say the least and the coleslaw that came with them was on point as well. Value: $19.00 for a medium sized lobster roll is definitely worth it if you're feeling that. It was nice to come try this place in the spur of the moment. Definitely check it out. read more

To my surprise, this was one of the best things I've ever tried. It was my first time trying a lobster roll, and it didn't disappoint. The Lobster was surprisingly very well cooked. I loved it! read more

Jack's Lobster Shack - Hot lobster roll - Seafood Near Me - Springfield, Massachusetts

I have been to Jack's twice. The first time it was an awesome adventure. After today, I am changing my mind, the prices went up, it seems like the amounts were smaller, and the onion rings were beyond burnt. I understand the prices going up, as the price of lobster does fluctuate from day to day. Regarding the smaller amount of lobster, it could just be that it seemed to be smaller to me. Now the onion rings I can not let that go. To me it looks like they were already cooked earlier. Then they cooked a second time which made them so overcooked and greasy. As I said in my caption, most chef's that I know were taught not to service something that they wouldn't eat themselves. I can't imagine the chef from Jack's eating these onion rings. I ate one and they tasted burnt and were very greasy. Poor move on the chef's part. I will have to think hard about giving Jack's Lobster Shack a third chance. read more

Jack's Lobster Shack - I thought chef's were taught not to serve something that they wouldn't eat??? - Seafood Near Me - Springfield, Massachusetts

Well, if you like food similar to what you can buy in the freezer section of the grocery store that has been fried for you, then this is your place. The fisherman's platter contained shrimp and scallops that were over battered to create a hard shell. One bite and you had seafood between your teeth and thick breading in your hand in one piece. And they served us one-half of a piece of fish. That's right, they fried one piece of fish and then broke it in half to serve two customers. I have never before seen that! Not eating there again. read more

Service was great but the worst lobster roll I've ever had- tasted like the lobster meat was old! Extremely disappointing!

Wonderfully friendly service but that lobster roll just wasn't the freshest . It was decent but I think I expected a fresher, just from the sea taste. Fries were also very average, hot but not that crispy. read more

We were so hungry after drinking several drinks at the bar while playing the slot machines, so we needed something quick! I was so excited to see this as an option so we grabbed two hot lobster rolls. They were pricey at $19 and not huge, but I've never seen a huge cheap lobster roll anywhere that was worth eating!!! We place the order and they basically turned and grabbed our rolls and handed them to us within a minute. The lobster was hot and delicious and this was a great choice. I wish I didn't tip what I did after the fact, but you know when you use a card and the screen comes up asking which percentage you want to tip, I chose one. My fault, maybe they deserve a buck but not 15-25% or whatever the options were, when they don't actually serve you at your table or refill your drinks or anything. My fault for clicking that button though, not theirs! My roll was delicious, can't speak for the cole slaw as I don't eat it but I'd definitely eat another of these rolls if I'm not feeling too cheap to spend $19 on what feels like a fast food experience, order at window and carry your tray to a table. It was worth it, it hit the spot and made me happy even though looking at it made me think I'd need more to eat. Yum, thinking of it now I want another. I'll be back next time I'm at MGM! read more

Jack's Lobster Shack - 2 hot lobster rolls - Seafood Near Me - Springfield, Massachusetts

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Overall - not bad, but not worth it. Skip it & try something else unless you really are in the mood for lobster. Pros: Lobster tasty enough. Had hot lobster roll, family had that & the bisque. Cons: Kiosks to order had with no connection to counter so we had to check in & re-put in order but they took care of us quick after that Saw them make fresh fries but they still tasted stale. Onion rings over cooked Bisque was cold. Coleslaw a bit bland read more

The lady with the gray curly hair is RUDE as hell! When I asked her to substitute fries for the chips in my fish n chips order, she said, "the fries ARE the chips", as if I were supposed to know that. When I proceeded to place the rest of my order, she couldn't hear me, so I pulled down my mask so she could hear me better. She actually yelled at me to put it back on. When she asked for my name, she told me it was too long. So I gave her my boyfriends name. When it came time to pay, she told me how to use the card reader like I was a little kid. Worst customer service I've ever had. I also think $21 for a lobster roll is too expensive. I won't be coming back. For those of you thinking about going, save yourself money and go somewhere else. As for the restaurant, teach your staff how to treat their customers. read more

Fried fish , shrimp and scallops were inedible. Probably freezer burned and very fishy taste. The only decent item was the lobster roll. Not worth the price. read more

I ordered a lobster bisque and wine to go... they were busy and the cashier immediately gave me my wine and soup. The bisque was amazing! It was hot and lots of lobster! read more

Had the lobster rolll and fries. No complaints. A bit salty but didn't kill the taste. Nice side of fries with the order.. only $3. Managed very nice. They were closing but let me order anyway. read more

The lobster rolls are great but I think they have gotten greedy. They were $16 when they opened and I liked them and I guess others did as well; however now they are $19 and I will never buy another one. This is absolutely classified as greed and while they have a casino location they should not charge an insulting amount of money for a normal hot dog roll with lobster in it. How much money do you need to make? read more

These guys were charging 16 and decided to bait and switch. They're charging 19 now and they aren't putting as much lobster in the rolls any longer. read more

Poor service- 5 cooks and still a 25 minute wait To get food at walk up stand. Bad traffic flow to order. Need more beverages and water.