Seriously disappointed to have a togo order $50 worth of food, a sandwich with fries and a salad only to not have any silverware, napkins or ketchup for the fries. Seriously get it together, how do I eat a salad without a fork! Do better read more

Always a solid option! I love their kids menu since I don't eat a lot and an entree is too much food for me - I usually get the chicken tenders which comes with a side so I usually get Mac and cheese or mashed potatoes or I switch it up and get the grilled cheese. The tri tip plate is always a good option as well. You have the order French fries urban style (with blue cheese and aoili sauce or garlic parmesean! Super good! read more

This place is always good I really enjoy their Santa Fe chicken salad and their Chinese chicken are two of my favorites. I've tried multiple locations this one I like due to being roomy and fast service. The ambiance is typically Jacks but the food is always delicious. read more

Found a hair in my Cesar salad from Natomas Jack's. Lost my appetite after that. There goes $18 down the drain.

The restaurant is very slow and the service was poor the ambiance was nice. Ordered a chicken salad with barely any chicken and the lettuce was wilted. read more

Jack's Urban Eats - Caesar salad with a piece a chicken - Sandwiches Near Me - Sacramento, California

Let me tell you this place was nasty, the best thing about my meal was the water. The chicken was dry and rubber I just left that mess outside on the table. It was even worth putting in a to go box read more

Jack's Urban Eats - Good water - Sandwiches Near Me - Sacramento, California

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Dirty. Both toilets can't flush. Food not fresh tasting. Everything tasteless. Menu website says chicken sandwiches are chicken char-grilled on sandwiches. They are not. It's like grocery premade sandwich meat like kind you buy premade in grocery store refrigerated section. Maybe thrown on grill for a second to heat up. read more

Turkey was dry on my turkey plate and hardly any meat on my chimmichurry sandwich. Not worth the $50 I spent

Steak Salad is fire! My go to favorite salad in Natomas area so far never fails Don't order through Door Dash it's hella expensive. Picking up order to go is cheaper ‍ read more

Jack's Urban Eats - Steak Salad is !!! - Sandwiches Near Me - Sacramento, California

I never leave reviews, but I paid almost 20$ for leaves, there was barely any steak and this has been happening more and more often at this location. So unfortunate. read more

Jack's Urban Eats - I paid almost 20$ for leaves. There was barely any steak and this has been happening more and more often at this location. So unfortunate. - Sandwiches Near Me - Sacramento, California

Recently visited this location for a steak salad. Had a great experience! The parking was great and easily accessible.

We ordered a chicken sandwich, steak salad, and urban fries. We ordered double meat on the salad but only received the regular portion. The urban fries hardly had any sauce. The sauce is the whole point. read more

Worse and worse every time. First of all, I asked for my meat to be well done and it was PINK inside. Then the amount of meat in the salad, eh I I took out is atrocious for the price. I wish I could get a refund, ridiculous read more

Jack's Urban Eats - Pink after asking for well done and basically tiny scraps - Sandwiches Near Me - Sacramento, California

For the price you're paying, you get SO MUCH FOOD. It's absolutely wild how big the portions are - and as someone who doesn't typically love salad, these had enough unique ingredients infused into them that I found them quite delicious. The garlic fries weren't anything crazy special and honestly felt more like a plate of garlic with a side of fries - wish I did the urban fries instead. Wish there was a bit more meat + corn + rice on the achiote chicken salad, but again it was really good. Well-seasoned chicken with a western-flair. The Western BBQ steak salad was the same way - lots of greens, not a proportional amount of toppings for my liking - but when I got the toppings (especially the steak and onion strings) I was in heaven. Loved it! In terms of service, food came out super fast - and again, very affordable. Interior was clean, fast-casual vibe. read more

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Poor customer service. In any restaurant or hospitality restaurant. If a customer enters a restaurant even if its close to them closing theor doors. You serve the customer anyway and than close and lock your doors and serve that last customer. The person at the counter was very rude. They said I just want to let you know we close in one minute. And yet there were people still eating and being served in the restaurant. I looked around me and I look how gross the food was they were serving. I thought to myself I just dodged a bullet. The people out side didn't look very happy with their food either that we're eating out on the tables. I saw some of the food they were serving disgusting. Save your money and dont eat here. Trust me. Its disgusting. read more

Quality of food has gone down hill. Quality of meat not what it used to be. Really disappointed.

As I am a big comfort food fan, I've always found "Jack Urban Eats" to be fairly consistent. Whether you're trying their sandwiches, salads, steak, mashed potatoes, mac & cheese, this place has something for everyone. They have been a Sacramento staple over the years with 9 locations in the greater Sacramento area. The location I am focusing on is the one in North Natomas (off of Natomas Blvd & Del Paso Rd) in the Park Place Shopping Center. Since I have not yet eaten at this particular location, I was excited to try out their food as well as get an idea of their restaurant. It is quite sizable with ample seating throughout. There is also a fairly decent outdoor patio on the more comfortable Sacramento days. I decided to dine in during the afternoon of Saturday 2/19/2022 at around 1:35pm. Since I was starving, I ended up going with their "Classic Tri-Tip Sandwich" and a serving of their "Santa Fe Chicken Salad". To drink, I went with a Mr. Pibb. One thing that makes the ordering process (at all Jack's Urban Eats) is the line. Many people get confused whether to order at the register or the line where the food is located. I've noticed this at many of their locations but not a big deal once you know how the process is. Basically after you pay, you get a number (if you're dining in) and sit anywhere to your liking. As far as my tri-tip sandwich, it was just average at best as there wasn't a whole lot of flavor in the meat itself. Furthermore (as shown from the pic), this was cooked medium rare with lots of noticeable pink. Fortunately, the bread and seasonings made up for it. Keep in mind, I've eaten their tri-tip sandwiches at other locations but this was just a 3 out of 5 stars. However, the Santa Fe Chicken Salad was delicious with a ton of juicy seasoned chicken pieces and the right amount of dressing. Overall, "Jack's Urban Eats" can be a hit or miss as I am giving this experience a very generous 4 out of 5 stars. The service was excellent even though they were swamped with customers while the ambiance was top notch. And with their extensive menu, everyone should find something to their liking. read more

Jack's Urban Eats - Classic Tri Tip sandwich with side salad - Sandwiches Near Me - Sacramento, California

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Looking for a quick dinner after a long work day, I quickly picked Jack's. You order your food at a counter. They obviously do a large amount of pickup or takeout. I decided on a pork bowl, though the salads also looked good. I didn't receive a refill on my Iced Tea. The Carnitas Pork Bowl... way too many sliced Jalapeño's that I removed. I wish they had given me a choice of removing them beforehand. Also a bit heavy on the sour cream. Thankfully my removal of the Jalapeños took the excess sour cream. Service was relatively quick to take my order and deliver my food to the table... but don't expect any checking after you sit down, and grab your silverware before you sit. read more

A great casual dining restaurant. The establishment is clean , the food is fresh and the staff is friendly!

They screwed up my order and do not answer the phone. There is no place to send an email. They are the worst. They have no management to contact nothing. Assume the worst. read more

Did not attend on the experience I had today ordered a turkey plate. Which did not come with what I stated after paying, so I had to wait all over again and order everything separate in order to get the part of the turkey that I requested originally, which was a leg that they weren't equipped in the computer to give me then I led-to doing a refund and do a second ordering. now that the order had to be corrected and this meant I would be paying more which I didn't have a problem with from the beginning since it could not be in a turkey meal, they gave me the driest piece of turkey that they can find, where I can barely eat the skin without choking on it and let's say it was so overcooked along with the vegetables I was not getting ready to go through another round of refund. It almost felt like it was done on purpose, after complaining about the misunderstanding of the person who took my order after repeating myself three times. sad to say this was one of my favorite places to eat and enjoy with my family and also my companies for catering services. It seems to be no Customer satisfactory today and a turn off from Me support this company. Hope everyone else enjoys because also having a buddy system with the employees and the manager and not correcting as a manager. Andrew said to me he was gonna go with her as the person who took my order and never witnessed what actually was going on which I believe she needs a little bit more training and having a better attitude and not being so nonchalant and really listening to what the Customer wants and her misunderstanding versus Me being satisfied Well it is what it is. I hope this will be a learning lesson for Customer Service, because never know who you're dealing as customer coming in the establishment or the connection to supporting this company. read more

Jack's Urban Eats - The dryer is Oven Roasted Turkey Plate after having to order everything separate - Sandwiches Near Me - Sacramento, California

First timer here but my bf is a huge fan of Jack's Urban Eats - so we stopped by while we were in town to pick up lunch. Looks like since the pandemic, they changed their ordering style. Prior, you would walk pass the food bar and select which ingredients you wanted but now you just order at the register. We ordered: - urban fries: 5/5 - looks like ordinary fries but the white sauce and chili flakes complemented the crispy fries very well, highly recommend. - California cheesesteak sandwich: 4.5/5 - wasn't expecting this to be a burger since it was classified as a sandwich. Regardless, it was surprisingly good - the pieces were actually thick, tender/juicy slices of steak. - create your on salad: 4/5 - this was my bf's item and he loves it, but for me it isn't something I would select. It was beets, mushrooms, tofu, kidney & garbanzo beans. Definitely would come back again to try other items on the menu - possibly create my own salad with the ingredients I like. read more

Jack's Urban Eats - California Cheese Steak Sandwich, Urban Fries, Create Your Own Salad - Sandwiches Near Me - Sacramento, California

This is my go to spot for a delicious salad! I love to pick my favorite ingredients which are always fresh! They do have home styled meals you can choose from their freshly cooked meats, veggies and or potato's. The fountain drinks are delicious I've been going to Jacks since the early 2000's in Sacramento. So glad we have one in nearby Walnut Creek. Friendly staff! This place is always clean and is in a modern environment!! read more

This was my first time visiting, and unfortunately, it wasn't a great experience. I ordered the chimichurri steak sandwich, and the steak was incredibly tough. I had to use my hands to pull it apart, which made the whole experience feel pretty uncomfortable and, honestly, a bit gross. On top of that, the pickled red onions was quite bitter and had an overpowering red vinegar taste that didn't balance well with the rest of the dish. It just didn't meet expectations. read more

Jack's Urban Eats - Sandwiches Near Me - Sacramento, California

We live near this Jack's Urban Eats and have visited a few times. We came in on a Saturday around 11:30 - so right after opening. We were probably the third patrons and only had to wait in line for one person in front of us. We were able to put in our order and get seated right away. Everything was well stocked and very clean. We got our orders VERY fast! I got the caesar salad with a side of mac and cheese and my husband got the Chinese chicken salad. The food was very fresh and the servings were really reasonable as we left full and feeling good! read more

Jack's Urban Eats - Caesar salad (no meat) and mac n cheese - Sandwiches Near Me - Sacramento, California

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I love the salad here! This is my ultimate go to salad restaurant. The portions are huge. My husband and I always share a salad between the two of us. My favorite is the spicy buffalo salad. I normally don't like fruit in my salad but the apples really complement the buffalo chicken strips. There's just something so crave worthy about the urban fries. The sauce is just so good and creamy. Order it! There's outside seating with heated patio heaters. read more

I picked up food and I get home and missing one side item that is apparent for one child. I call them and after 4 times they answer to credit the one item. I open up both tri tip plates, I paid extra 3oz for one and 6oz extra for the other and both plates were standard. There was no extra meat and I paid over $16 for extra meat. I tried calling back and no answer. I didn't think I have to remind what I paid for and live to far to bring back to get what I paid for read more

I've been going to jacks for years and love it. Whenever I'm feeling a crave for their urban fries I always enjoy it. Typically, I am not a fan for blue cheese however, their urban fries has changed my mind. Recently, I went here with my kids and I got the tri-tip plate two family size urban fries, one son got the steak salad and the other got the tri-tip plate. We all were thoroughly satisfied with our meals. The service was really nice and welcoming, the cashier offered us suggestions and it was an easy process. The ambience was somewhat busy because we came around lunch hour. After we finished our meals, the restaurant was fairly empty. I'll definitely be returning for the same delicious food read more

Jack's Urban Eats - BBQ Tri Tip with mashed potatoes and market veggies - Sandwiches Near Me - Sacramento, California

Ordered to go Did the build your own salad : -mixed greens -egg - tofu - Brussels sprouts - quinoa - tomato - mushroom - chicken Everything was going perfectly fine. I was happy with the salad. Reminds me of home back in LA. However I did find a hair in my salad... accidents happen. My bf went to go tell them and they didn't apologize but told us to throw it away while they make a new one. The second salad came and the dressing was off. The first salad has the jalapeño vinigarette, which you can actually taste the jalapeños in it. However the second salad had with a thicker dressing. & I didn't really taste the jalapeños in it. So my bf went to see If we could get the other dressing. They gave it to him but it was the same as the one that didn't taste like jalapeños. The young lady has told him it's because those dressings didn't have to jalapeño oil in it, which is pretty inconsistent to me. read more

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Two stars and that's me being nice. I recommended this place to a friend so we had lunch there today. I got the steak salad and he got the classic chicken sandwich. For whatever reason I was expecting the steak salad to at least have bigger slices of steak or at least more but there was literally only six tiny pieces. I wish I took a photo. With his classic sandwich, there was barely any sauce on it so he added extra of his own. Once we left, both of our tummies started turning. BADDDDDLY. Not sure what is going on with this location, but we probably won't go back read more

We've tried to come here three times over the past year and two of those times there has been a sign on the door saying they're closed for the day. You shouldn't have to call to see if a chain restaurant is open at 1:30PM on a Wednesday. Likely won't be trying to eat here again. read more

there food is delicious try there fries if you haven't but try with ketchup and there really organized

I ordered a Salmon Cobb salad and became extremely ill, I called and informed them so no one else would get sick. I was told they keep the salmon in a warm drawer which means the salmon may have been sitting in this drawer first hours and some kind of bacteria must have formed. I called a few days later to ask if I can get credit for my salad and the GM Naria was very rude and stated they could not give a credit nor a remake despite the circumstances. I will never eat there again! read more

Random craving for a steak salad one day. While I normally go to Ink's in Midtown, my wife found Jack's Urban Eats on Yelp. Here we thought we were going to find some fresh dishes but it was the opposite. I ordered Jack's version of a tri tip salad. The lettuce was browning at the tips of the lettuce. My tri tip was dry and lacked flavor. The customer service at this location needs work. Bunch of youngsters working just to work, not a care in the world. read more

Jack's Urban Eats - Sandwiches Near Me - Sacramento, California

service was good, built your own salad is good, big portions, chicken sandwiches are our always to go to , prices are reasonable,

Quality is definitely not worth the price. We can talk about inflation all day long, but even before everything got expensive, I remember Jack's being on the pricey side. When I had Jack's Urban Eats yearssssss ago for a Yelp Elite Event in Pleasanton, I remember it to be really good. This is one of those situations where the food looks good, but doesn't really taste good. Today I ordered the Tri-Tip sandwich. The bread was a bit on the cold side and the Tri-Tip itself didn't have much flavor to it. For a tri-tip salad and tri-tip sammie our total was $32. Sadly it was all, not worth it. Not running back for a second visit. read more

Jack's Urban Eats - Steak Salad - Sandwiches Near Me - Sacramento, California

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The location is really good. It's inside a busy shopping center surrounded by houses. It's close to my own house! I'd say that Jack's is a Natomas staple at this point. They have been around for what feels like forever and have consistently kept up their quality of food. For their new updated COVID procedures, there is now indoor seating (in addition the the outdoor heated patio). The staff is friendly and very fast. Our meal was basically ready a minute after we sat down! The portions are decently sized for their price. I'd say it is rather expensive as you probably won't walk out for under $20, $30+ if you are eating for two. However, the flavor compensates the expensive price. The staff is constantly sanitizing the restaurant. The experience of the speed and ambiance of modern pop music inside is what really brings the meal together. It seems to always be pretty busy when I come. I quite enjoyed the tri tip sandwich and the cherry tomatoes in the salad were finger lickin' good ™. I will continue to come here for years to come. TLDR/bottom line: consistent and tasty meals, a little pricey read more

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Food was pretty good. I definitely want to try more things. Garlic fries are amazing. The setting was nice we sat outside and it was a beautiful day. I gave three stars because of the service. We expressed it was our first time and we didn't get much help or any advice or suggestions on what we should order. So because there is no pictures on the menu it was hard to get a feel of what was good:) I would say get better menus and have suggestions for newbies and better customer service:) other than that food was tasty. I would definitely try so thing different. The club sandwich didn't have a lot of flavor and the garlic fries was amazing.... read more

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The only downsides to Jack's Urban Eats that I've found is they're on the pricier side and their Mac & Cheese leaves much to be desired, but other than that they're great! Full disclosure, I've only ordered from Doordash and haven't actually been to the restaurant. I've eaten Jack's Urban Eats two times now and every time I've been very impressed with their portion sizes, food quality, and taste. I've had their Chinese Chicken Salad, Fries, Urban Fries, Achiote Chicken Bowl, and Mac & Cheese. The only thing I wouldn't order again is their Mac & Cheese which lacked creamy cheesiness. I even saved some for the next day and warmed it up adding my own shredded cheese which still didn't make it satisfying enough. Their fries however are super crispy and are still hot when they arrive which is incredibly impressive for take-out fries! The Urban Fries are topped with spicy chili oil, bleu cheese dressing, and chili flakes - sooo delicious and mouthwatering, not that spicy at all. Their Achiote Chicken Bowl and Chinese Chicken Salad are both huge and are great saved for a second meal for later. The cost seems worth it when you consider this. Their chicken is really tender, juicy, and tasty and the Achiote Chicken Bowl is packed with a variety of nutritious ingredients like chickpeas, black rice, and kale. The cherry on top of their dishes is their perfectly flavorful house-made sauces and dressings - plum vinaigrette, bleu cheese dressing, and roasted jalapeño vinaigrette, all incredible! Jack's Urban Eats has become one of my favorite spots to get fresh and healthy options. read more

Always a good place to eat. Service is consistently good. Parking is a bit tough. They have a tiny lot, parking is mostly on the street. So far we've always been lucky to find a spot. They have indoor and out door dining. There is always a table available even with the long lines during the lunch hour. If you want to beat the rush come at 11:30am. read more