Parking in the back. Good service. Tasty sandwich like their other locations. I only wish they had provided me with a napkin with my order. read more

Jersey Mike's Subs - Regular tuna - Sandwiches Near Me - Burbank, California

Can't ever go wrong with the customer service here! Team member Tiffany is a great example of that! She is very attentive and great attitude! read more

Just finished spending $45+ (plus a decent tip)....when ordering I ordered 2 bowls (asked for them both "mikes way"). Got the first two items (a sandwich included)...had to wait for at least 10mins for my hot bowl. Then they just yell my name with it closed up ready to go. I asked, "may I please get this mikes way?" The one girl (who I originally placed my order with) says, "we don't recommend hot bowls mikes way." I said, "every time I come I get it the same way." Rolling of eyes and the other girl did it and I told her thank you, she responded and when I looked at the original person I ordered from and told her thank you, no response and just a huff. I'm in customer service, this was completely rude. Shouldn't have tipped. Sorry if they were having a bad day but I've been going to this one and the other one on Victory Blvd. I'll definitely not be coming back here. I'll go to the one with good service...if I even go. After a long day at work dealing with the public, that's the last thing I needed. Do what the customer asks and don't roll your eyes and tell them, we don't recommend that, and huff and puff. They weren't that busy. Just normal busy. Maybe they need some more training? read more

Generally, these guys are pretty good. I was there once at noon and it was crazy busy, so my order was far later than quoted. Today, I was going to try the new pastrami that they've been advertising but it looks like it is not available at my location. Bummer. read more

I ordered a club sub minus ham, I drove back home to find there wasn't any bacon on the sub. I then drove back to the store because I like the bacon's crunch, on top of the bacon being soaked in vinegar/oil which is simply amazing. I went to the store and told Emily it was missing bacon because she made the sandwich. I asked her to remake the sandwich. Her response to me was, Is there anything wrong with the sandwich? I said No, she then proceeded to ask if she could give me bacon on the side. I told her I would prefer for her to make it over. She kept saying if there's nothing wrong with the sandwich why does she need to make it over. Emily said this at least 3 different times back to back while smirking as if it was a game. I gave her the same reason over and over. At this point, I didn't feel the need to go into details about my personal preference because it felt like she was being funny in front of other store patrons. I even told her I sorted through the sandwich which was messed up, looking for the missing bacon. I asked her 3 times again to remake the sandwich, her response was," If there's nothing wrong with the sandwich. I'll just put it on the side." On the 4th attempt of me asking her to remake the sandwich, I told her I wanted to verify it's made the way I wanted since it was rushed the first time. She then says I'm being rude and that she's not handling it or making my sandwich. I'm not sure if she was offended because it was her mistake or what, however I was still being ignored. Another girl employee, who had on eye shadow, unsure of her name because she wouldn't give her name. saying she said she doesn't need to give her name out. she kept chiming in saying, No you don't need to make it over, kind of egging the situation on further. I told her the situation had nothing to do with her so I'm unsure why she's trying to add fuel to the situation. The other two employees were polite, working and not interjecting. I asked for manager contact information a few times during this interaction. Emily smirked at one point and said she was the manager. Emily told me she wasn't remaking anything because she felt I was being rude just for asking over and over for my sandwich to be re-made. At this point I became annoyed then I asked for store or regional manager contact information. The girl with the eye shadow, chimed in again saying," oh why? they're not going to do anything". Then she kept telling Emily not to make the sandwich over. it was starting to feel like two JM employees are ganging up on a customer. I'm still shocked at how freely she gave her response that mgmt won't do anything to assist customers, which blows my mind. however she did say proudly she's a minor as if that's an excuse for oblivious. She's also the employee that checked me out during my first visit, who was rushing me to check out because it appeared they had a lot of online orders to do. Eventually after standing there for a couple minutes Emily gave me the contact information for herself and another manager, Ryan. She didn't remake the sandwich, instead being a manager went to Emily's head and she decided to put the bacon on the side. read more

Jersey Mike's subs has always been a solid option for submarine sandwiches. They have fresh ingredients,clean shops and friendly service. The staff at this location works fast and the line moves quickly. My go to sandwiches are the Jersey Shore's favorite and #17 cheese steak . This location is in the strip mall on Verdugo and Hollywood Way next to the Smart & Final Express, and has plenty of parking. I recommend signing up for the rewards program. The Jersey Mike's reward program is free to sign up and gives you points after every purchase,just punch in your phone number in the keypad and start accruing points for free sandwiches. read more

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Great quality sandwiches, with helpful staff. The ingredients fresh and price is reasonable

I tried to give this place a couple of chances but the service at this place is extremely poor. I'm not sure what franchisee owns this place but they need to get this place in order. It's absolutely horrific with the wait times, rude staff and overly crowded location. I've seen on multiple occasions how upset customer get due to the poor service here. Why does it take 20 minutes to get my hot sandwich when there is no one in the store at 7:30 pm? This location really needs ti shape up. read more

Honestly, this place was kind of a trainwreck experience for me. I went in with 2 of my friends around lunchtime because we wanted a sandwich and were close by. I decided to go to Jersey Mike's because they have gluten-free bread (not totally vegan since they use eggs in the bread), but it was my first time actually ordering from them. Upon getting in line, I was scanning the menu to see if they had a straight veggie sandwich (no cheese) option. The worker was pressing me to order right away and was not even knowledgable of what the sandwich options were when I asked about what veggies they had to put on the sandwiches. I mean, really? The employees rushed through ordering, trying to throw together my sandwich as fast as they could. This resulted in the worker not staying sanitary in the gluten-free prep. They used the same knife as the non-gluten free sandwiches to cut my sandwich and when it was passed to another worker handling normal bread, they did not change their gloves. Paying extra $2 for the gluten-free bread should have resulted in the workers handling it with more care, especially when I specified an allergy. Luckily, my gluten allergy is not as severe as to cause a major reaction from the glove/knife contamination, but I have friends who could have been severely affected had that happened to them. They also totally forgot to put any condiments on my sandwich that I asked for so my sandwich was literally bread and cold veggies. I could easily make that on my own rather than pay $9! My friends were also rushed through ordering, it felt like they were being pressed for the world record sandwich preparation, which led to my friend's sandwiches being prepared incorrectly (ingredients missing that they specifically ordered and paid for). The workers seemed ultra-focused on just trying to manage, even though it really wasn't that crowded. It is more expensive than I anticipated. I would personally make my OWN SANDWICH or support a local cafe/restaurant rather than go here again. From reviews I have heard from other friends, this experience is not unique to me. Just be on guard and make sure you're getting what you pay for! read more

Jersey Mike's Subs - Menu - Sandwiches Near Me - Burbank, California

I love Jersey Mike's but this location service suck!!! Made me pay and told me to wait . Then told me to get back to choose toppings and told me to get out. Waited 20 min for 2 sandwiches. Resister called me again and try to charge again. What a hassle to get couple sandwiches. HORRIBLE!!!! read more

I don't understand why this place is 3.1 stars! Ok the prices aren't the best but the subs make up for it. The service takes about 20 ish minutes which can suck but again the food makes up for it. Other than that it is just a good jersey mikes. read more

Always great service. Nice crew here. I always make sure I tip these guys. You can definitely see that they care about taking care of the customer. read more

I literally just watched the guy making my wrap catch a fly in his hand. He changed his gloves before he finished but it still grossed me out. I love Jersey Mike's and have been a loyal customer for years. However, this location is hit or miss- sometimes my sandwich turns out great and others it's very sloppy. Today, I got the veggie wrap and it's delicious but I keep thinking about that damn fly and am concerned with the cleanliness of the sub shop. read more

Consistently rude every visit so it is time to leave a review. Today's (3/20) experience at 130pm: All three employees were unfriendly. The person putting the sandwich together left mid way through my sandwich arrangement. The cashier rang up my order with gloves on and then proceeded to use same gloves on finishing the preparation of my order. I had to ask her to use fresh gloves. Unacceptable, unsanitary, and just rude. I'm going to stick with the Laurel Canyon location moving forward. read more

Hands down best jersey mikes sandwich I ever had. Ordered a Philly for lunch and it was so good I had another dinner. Fresh bread, even at 8pm, they didn't skimp on the meat or the cheese and were overall very friendly and welcome. Great job to this specific location read more

Last week I ate at this jersey mikes and the food was fresh. And customer service was amazing! Definitely returning to this jersey mikes again! read more

I grew up in New Jersey eating subs all the time. Jersey Mike's are the best I've had since my childhood back East. This shop on Hollywood Way and Magnolia is especially good! Their rare roast beef is amazing! Jersey Mike's oven-roasts it on site. (If it's not rare enough for you, the great staff will go in the back and find one that is just how you like it!) Very nice, personable staff! (And great music!) read more

Jersey Mike's Subs - Menu - Sandwiches Near Me - Burbank, California

**Don't bother going here!! Staff is rude! I've never dealt with such rude people trying to make an order in my life. They basically told me to go screw myself on the phone as I told them my order was wrong. This team working do not care about you as a customer. Watch out. read more

Always fresh and amazing!! We love it there! Thank you! I see I'm not allowed to post a short and sweet review..so I am adding words...

I love Jersey mikes but this location is by far the worst one. There was a guy in there who I forgot to ask his name, but has seeing glasses on and wears his shirt buttoned all the way up to his neck is a real jerk and acts like the world owes him, he's probably a liberal. He definitely needs a refresher course in customer service. Definitely never going there again. read more

What in the hell is this world coming to??? So here it is the day before X-Mas eve and my 14 year old son and I had just finished some Xmas shopping, we go to, Jersey Mike's for a sandwich @ 8:30 p.m. and we walk in only to be told sorry we are closed already. I said but the sign says open until 9:00p.m. he said sorry "they had already turned off the grill," now my son isn't as angry as I am, we get back in my truck and check if there's another jersey Mike's around that is open a little later...imagine how happy I was because there's a Jersey Mike's on lankershim and Moorpark and that's on my way home and they're open until 10:00 can you believe my luck so with all the exuberance and bravado of a guy who feels like he is some how sticking it to the man, "or at least sticking it to the 19 year old kid and Christmas came a day early because of it I drive over there and I walk into the doors at 9:30 and they tell me sorry we're closed I said but your sign says 10:00 yeah sorry we already turned off the grills I'll tell you what if I was the fucking owner of those two spots I would be fucking furious that my guys turn down any fucking work that walks through that door to make any sandwich Tell you what Jersey Mike's has gone to hell in a hand basket with a big pile of shit right on top of it!!! And now here we are a couple months later and the male employees are to busy playing grab ass with the female employees to follow the easiest of directions "no onions or bell peppers" cause when I got home every fucking sandwich had what I asked them not to put it on there and everything I asked them to include is missing.... read more

Kindest welcoming manager in a long time!! GREAT JOB Josiah! KEEP being kind by greeting your customers. You never know what someone may be going through when they walk through those doors. read more

Had to try the new location!! Love it! Love having it so close! Called my order in ahead of time and I could tell how busy it was when the guy on the other end of the phone could hardly hear me lol. But we managed to get the order placed and we got exactly what we ordered :) Was able to walk right in and pick up our order. It was swamped the line was out the door for customers walking in for orders. I highly recommend calling your order in ahead of time if you can :) My parents, brother and I are all enjoying our sandwiches now at home and they are excellent! We ordered a #5 , # 56 , #43 and #13 all Mikes way! read more

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This is the worst Jersey Mikes I've ever visited. Bunch of teens that hate their job and are terrible at it. I've ordered several times, and the order is always wrong. The sandwiches look sloppy when delivered and you can tell they just don't care. Training is unheard of there from what I've seen. If you like (jersey Mikes), drive another few miles to the next best one. read more

Had an extremely horrible experience today. I ordered a hot sub at 11:06 AM when I went to lock it up at 11:40 AM it was not ready. I had to leave due to work. When I was able to come back about an hour later. I asked if I could have the sandwich warmed up to which the crew member said she couldn't but offered to remake the sandwich for me. But a few minutes later the "shift leader" came said they could not remake my sandwich,was extremely rude, would not give me her name or a number to call to complain. Never once apologized. And for her to finally tell me "are you gonna take your sandwich or not?". What happened to customer service these days? A giving your customer a pheasant experience so they could come back instead of pushing them away. I spent nearly $30 which I could of gone gone somewhere else where I would have gotten humiliated and belittled in public. Unacceptable "Jersey Mike's". read more

So gave the Burbank store another few visits but today we are completely done. The Philly cheesesteak came with about half the usual meat and mostly bread (see picture). Guess this store is cutting back. read more

Jersey Mike's Subs - Philly cheesesteak with less than half the usual meat but and the full price. - Sandwiches Near Me - Burbank, California

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Delicious subs I don't know what else to say. One of our favorite go tos when we need a quick bite. Always fresh.

Not impressed ... literally haven't even taken a bite before writing this. My boyfriend and I stopped in the new Burbank location after a long day of working on our cars. I ordered a Buffalo chicken wrap. It's a freaking mess opening it. The Buffalo sauce leaked all over. My boyfriend ordered a chicken bacon ranch sandwich with NO LETTUCE OR TOMATO. And there's lettuce and tomato on it. Hot station not reading the notes? Or just maybe notes weren't even written. I don't know ... regardless, order is wrong. On top of that, we over heard - I'm assuming the manager since it was an older man in a different polo shirt - going back and forth with an employee about mini sized bread placement and after the employee went to the back, the older man said to the customer IN FRONT OF HIM "if it's not the way, I'm gonna kill somebody." Like that's not the way to talk about an employee of your's and to a customer? Pfft do better. Seriously not impressed. And not going back. read more

Jersey Mike's Subs - Sandwiches Near Me - Burbank, California

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Standard chain sub sandwich shop. One of its claims to fame is that the meats and cheeses are sliced fresh for each sandwich. The sandwiches are okay, but nothing to write home about, and they are not cheap. The menu is pretty limited. The manager works himself to death. The staff is friendly and works hard. Unfortunately, the noise level in the tiny shop makes it very hard to hear anything - for example, the staff hearing your order. Because of the noise level and other factors which are hard to determine, errors in filling orders crop up fairly frequently - for example, anything from getting your sandwich size wrong to forgetting to put bacon on your club sandwich to telling you that the barbecued beef is just beef, sauce, and bread when actually it comes with cheese standard. Middle of the road food - some chain sub sandwich shops are worse, and some better. read more

I know this is a brand new location but they did not get my order correct. I've been to many other locations in LA and now that there is one close to my house i was excited for it. First impression was filled with disappointment when my order was done incorrectly . Do better Burbank location. read more

Horrible customer service. Uncleanliness. Very Unprofessional atmosphere. The subs is not the greatest.

So I walk in and there are about 8 people waiting. Not a problem, they took my order pretty quickly. I ordered a Veggie, number 14. Rosemary bread. I noticed on the menu it said the regular is 900+ calories. They made it fairly fast, I thought, because it was such a simple sandwich to make. I pay for it and pick up the bag and it is incredibly light. I asked the guy at the counter if it's a regular and he says yes. I get home and open and it is the worst presentation of a sandwich I have ever seen. One slice of cheese on each side, one slice of bell pepper on each side and that's it. No tomato, no lettuce. no dressing. Where is my 900+ calories? Jersey Mike's, I gave you a chance. No more. Too many other options out there. read more

Jersey Mike's Subs - Sandwiches Near Me - Burbank, California

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Overall, I like this place. The food is good. My only issue is that social distancing is not being respected, nor enforced. Recently, I entered and saw about 6 people (including one employee who was sitting at a table near the line and another employee cleaning the vents in the middle of this tiny location) congregating in one small area of 12-15 feet. Not once did any employee or the assistant manager say anything about this. Note to owner: please expect your managers to implement this state and city requirement. Also, why are you allowing tables inside this place? One last point - please consider adding curbside service like The Habit Burger Grill. In light of our current COVID-19 surge, it is making me think twice about returning back to this place. read more

I got into a little bit of a situation due to a Postmates issue and I spoke with ASHLEY about it at JMS. She's helpful and sweet, and made me feel like she really cared about my sandwich dilemma. The sandwiches are good, as well. The rosemary Parmesan bread is yum. read more

If I could leave no stars I would! This place is terrible! My meat tasted like it came from Jersey on a slow moving truck with no refrigeration! It was rancid!This was the most disgusting meal I have ever had.Please do yourself a favor and don't waste your money at this place. read more

The absolute worst customer service EVER! Picked up dinner for my daughter and I tonight, Spent $40. Got home and a sandwich was missing (this is the second time I've been to this location and this has happened). Drove back. No apologies at all. The guy could not figure out what my order had been. Kept searching through cash register. Told him exact amount, gave him credit card and gave him the time I was there (about an hour earlier) but he still could not find it. Another guy appears and says he forgot to put the sandwich in my original bag and points to it behind the counter. Meanwhile, some girl has already remade it. Eventually, they give me the new sandwich and a card to come back for a free sub. NO THANK YOU!!! read more

Got my order wrong and then tried to argue with me about what my order was. When I tried to get them to correct it, I was told I had to get back in line. Rude and incompetent. Never coming back to this location. read more

During this quarantine Jersey Mike's has been my go to for sandwiches! I order on the app so it makes it easier to order and pickup. It's a contactless experience since you already paid and just have to show up and pick up your order. My go to is the Italian cold cut always made perfect and delicious! Forget the other places and give this place a try. read more

Jersey Mike's Subs - Yummy - Sandwiches Near Me - Burbank, California

They always get your order wrong, so pay attention while they're making it. Sometimes they won't make it mikes way like you ask, sometimes they forget bacon, sometimes they get the wrong bread, sometimes they just make a different sandwich than the one I ordered?? it's all happened to me. Sad because the old Burbank location was top notch, and the employees all cared. read more

We went to Jersey Mikes and it was delicious! Staff was very friendly and it was very nice in there. It has plenty of parking and the quality of the sandwich was on point! Overall i think it's a great spot so good give it a try and they are open during this quarantine and have plenty of good vibes ! Check it out! read more

Jersey Mike's Subs - Sandwiches Near Me - Burbank, California