Never again. Very disappointed with the service at this location. I'm not sure if this is normal or if it was just a bad day but I was not happy with the service at all. We've been to the Mililani location at much busier times and had better service. I walked in with only one customer ahead of me. After the first customer was assisted the workers literally looked at me many times making eye contact without acknowledging I existed. I waited patiently not saying anything while the two women workers had a conversation. Then finally I was able to place my order. They didn't direct me where to go or if I needed to wait at the side so I proceeded to the cash register, grabbed a bag of chips and stood there for a few minutes. Again everyone keeps looking at me or looking through me I'm not sure. So I step back and wait for my order then a male worker comes to the register and helps a phone order customer and I'm assuming I can pay for my order too but nope he walks away. Then finally another worker who I think is starting her shift walks in with a smile on her face. My order is made immediately after she shows up and she helps me make my payment to get the heck out of this place. I'm sorry if I didn't know the right procedure on how their system works there, or maybe I have a RBF, I have no idea if it was just a bad day but I'll ever go back to this location. Thank you to the friendly cashier ur the reason I gave it a two star over a 1 & that it was very clean. read more

Jersey Mike's Subs - Kiddo wanted sandwich for dinner - Sandwiches Near Me - Kapolei, Hawaii

I always love coming to store for our sandwiches; friendly staff and great food! We will always come back to this store. read more

The location was dirty! I mean the tables weren't wiped down, the counter and floors were full of crumbs and debris and behind the meat slicer was full of crumbs and other debris. Also they had the olive oil and vinegar containers stored in the hand washing station. They were empty when I drove up, there was one family who went in as the same time as me. They did have phone orders and online orders but I saw who I assume was the manager sitting at his laptop doing whatever restaurant managers do that makes them think they're too good to grab a rag and a broom and help out. Also the workers seemed so down. The one taking the orders barely looked at me and the one who took the money wasn't speaking above a mumble. I guess they can't get their workers to care about the state of the restaurant or customer service when all they pay is $12 an hour...just overall do better Jersey Mikes. read more

Ok so I returned to this place to see if it has changed and I'm glad it has. This other crew that was in there made this way easy to order, not a lot of chatting amongst each other. Looks like they were ready to do some business glad to have seen this. I increase my review to one more star but hopefully it stays that way and gets better for the customers sake! read more

First off I am not a sandwich lover however, my daughter went to Jersey Mike's in Kapolei and she bought me a ham and provolone sandwich. I have got to say that that has the best sandwich I have ever eaten Jersey Mike's keep up the good work read more

I was standing in line and maybe about 5 to 6 people in front of me but the service was pretty quick and Mike's Famous Philly was delicious

Excellent service and great price. The favorite tuna subs is way better than Subway tuna.

Awesome workers they are friendly. They have the best subs. My favorite is the original italian and the chicken bacon ranch

Great service and awesome sandwiches! Always our go to! Cant wait to be back!always get the same sammy too!

The food is great and the service is excellent, I take my family and friends here and we enjoy it very much read more

Jersey Mike's Subs - This is my meal (sooooo good) - Sandwiches Near Me - Kapolei, Hawaii

The workers are sweet and care. The sandwich was great. Sad there's no more Rubin type sandwich

Aweso.e customer service, very fast accurate .would recommend everyday. The #12 is by far the biggest sandwich on the menu!

This place is okay. We ate here on their second day open and got two free subs: #15 meatballs and cheese, #56 big kahuna cheesesteak, and #50 bbq pulled pork sub. The staff was very attentive and the orders came out quick. They slice their meat on order and have a hot grill top and cold assembly area. I would probably rate this place 2 stars if they weren't so new and we didn't get the two free subs. The hot meatball and cheese came out cold, so we asked if they could heat it up. They made us a new sandwich and it was still cold! What the deal with that idk. My company did not enjoy eating cold meatballs and sauce at all. On the other hand the cheesesteak was steaming hot! It was good but not spectacular. Overall this is an ok place for lunch if you are in the area, but I probably wouldn't go out of my way to come here. Their cold sandwiches looked awesome though! They pile on the toppings and it is a very generous portion. If I come back I'll try their cold cuts. read more

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This is our go to when we are craving a sub sandwich. We always get the sub club giant mikes way And it's enough to fill me and my girlfriend up read more

Food is amazing but I had to wait an hour for my sandwich while I watched everyone who ordered after me get theirs within a couple minutes. Now I'm late going back to work read more

Majority of the time I cook meals for our family. Well yesterday, I wasn't in the mood to cook anything. So I told my husband to grab something for his lunch before he heads to work. Of course, he didn't! Then calls me to drop off some lunch. Like I said, I wasn't in the mood to cook so I decided to buy his lunch. I have always been wanting to try Jersey Mike's after seeing it along the way to Walmart. So i figure, why not try it today? I am so glad I did!! I got there when the store just opened for the morning. My kids and I were greeted by a friendly gentleman slicing up some deli meats. He took our orders and asked if we had any questions. Then we were assisted by another team member with choices to add into our sandwiches. He was very generous with the items and made our sandwiches very full. The cashier who helped us next was also helpful and very welcoming. After he cashed us out, he said his "thank you's and have a great day!" I know he meant it too!! I ordered a turkey and provolone sandwich for my husband and daughter. My boys got a chipotle chicken sandwich. They all said the sandwiches were mighty tasty and delicious! Outstanding Customer Service and delicious sandwiches? Well, we definitely will be back!! I noticed that they also do catering which would be great for office lunches or meetings! At a time like this, individual wrapped sandwiches and chips would make a great lunch for the office!! read more

Adrian and Kymani are awesome, funny and so energetic thanks for the subs!!! i recommend this JMS to anyone

I have to say that I've had Jersey Mike's sandwiches about a half dozen times. Compared to places that I've dad in Honolulu and in the United States, they aren't the very best in certain sandwiches, but they rank good probably in most of their sandwiches. Today I had their large Big Kahuna sandwich, which, eating only half with no drink or chips, still made me comatose after the meal. The bread, crusty, fresh and delicious. The peppers, meats, cheeses grilled, melted and sandwiched in thick crusty fresh bread made it enjoyable. The sandwich filled me with firm crusty bread with gooey melted cheese with tasty grilled meats, bacon, peppers that tasted great. It was great enjoying a sandwich that wasn't dripping in my fingers or crumbling from my fingertips. Now that is a real working man's sandwich to carry them through a hard day's work meal. read more

Outstanding Service and clean! I would recommend Jersey Mikes Kapolei to anyone who wants to enjoy a good meal that's more affordable than ever read more

I am not a sandwich person so not even sure if I have tried Jersey Mike's on mainland but decided to give it a try. I ordered chicken bacon ranch sub and it was definitely the right choice. My chicken and bacon was juicy and cheesy. Veggies were fresh. My husband's Philly steak had too much juice on the bread. Pricy for sure for a sandwich, but it is the cost of living on this paradise. Jimmy John and Fire House Sub not being presnt on this island, Jersey Mike's doesn't have any contenders. read more

Yummy sandwiches and friendly staff! No can grumble. We'll be back again real soon!

The place was busy with people picking up food, it has a fairly large dining area to eat inside and a smaller outdoor area. The sandwich I had was excellent with plenty of meat inside and the daily baked fresh bread was fantastic. The price was reasonable and well worthwhile, in comparison to a Blimpie sub-sandwich shop I would rate it higher. The only reason I didn't give it five stars was the place seemed a little under staffed and tables had not been cleaned from previous customers. read more

Jersey Mike's Subs - Behind the counter menu at the Kapolei store. - Sandwiches Near Me - Kapolei, Hawaii

Best subway sandwich perfect service! I had a ham & cheese...there is something about their bread that makes it taste awesome!

I did not know of this place until I was given a gift card to it last year. After trying a couple of their sandwiches, I've been a returning customer. I got my husband hooked on it rather than our other "go-to" sandwich place. Granted depending on who is working, the experience can be awkward - as there were times some of the workers would not acknowledge you in an appropriate amount of time. Or the experience can be great, like today, they were ready and eager to please. They give military discount as well, which I just found out today after the many trips I've been prior. read more

My go to spot for sandwiches. Definitely worth it. The sandwiches are huge and always full of flavor. I no longer go to subway. Jersey Mikes Sandwiches are the best hands down! read more

Came across a BOGO for a reg sub to use today only when ordering through their app. I have to say, it was a great experience. I selected a pickup time and my order was waiting for me at the appointed time at their pickup table. I could sense the jealously from the long line of customers waiting to place in-store orders Oh, our subs were delicious too! read more

This location never disappoints Been here on numerous occasions. The restaurant is always clean. The staff are always super friendly and helpful. All the sandwiches are always delicious. Definitely will be returning! read more

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I ordered the giant sandwich, and the bread was hard and dry. I literally standing in front of the 3 workers. 1 customer ahead of me and her order was finished when I got there. I'm the only customer in the store, so I was waiting for them to help me. I almost walked out, but I approached them if they were going to help me. One employee was cutting the lettuce and said oh! We were so busy, plus you have to order here . Again, I'm the only one there. I literally standing in between "order here" sign and where they prep the sandwich In a whiteboard. So I ordered my sandwich, upset with all of them, because none of them said anything. No customer service at all. I was there watching the 3 of them walking around doing online orders and drive thru, but I never get approached me at all. The young man and the girl never change gloves, especially the young man. Right after he helped the 1st customer and cash her out, he didn't charge his gloves. He went back to the table and started dressing the sandwiches. Ewww! The scraper that is been used to clean the counter and board wasn't washed at all. Food contamination. Ppl, no matter how busy your business is, recognize your customers, especially since I'm the only one there. So disappointing. The restaurant is quiet. Counters are dusty. You just lost a customer. I should call the board of health on you guys. read more

Great service. Employees were very friendly and quick and good at what they were doing. It was evening dinner time. It was pretty busy but they were very quick and efficient. Perfect. read more

I love this Jersey Mike's crew! During the pandemic there is no indoor dining but there is a few tables outside. The spot is clean, full of fresh food and great crew members with A1 attitudes! They're always busy so either call ahead or go on the app and place your orders. #3, Mikes Way with Extra pickles is my jam! read more

When a bunch of Jersey Mike's Subs stores opened up on the island, I was curious if this place is good or not. One night, my boyfriend and I decided to give this place a try after a friend raved about it. We ordered our food online and by the time we arrived at the place, it was ready-to-go. We just picked up our chip and left. I like the convenience of ordering online, which makes it so much earlier. Food: We got the Giant #13: The Italian sub (no ham) and Regular #43: Chipotle Cheese Steak. From the looks of the sub, it looks like a lot of food, but it is not. My boyfriend's sub (#13) barely has any meat or vegetables. The slices of meat were very thin. We were expecting a lot more meat than that. My sub (#43) is mediocre. I like how there was a lot of meat and cheese, but the flavor could do some work. Verdict: Love the convenient of online ordering. Just wish there was more meat in the cold subs. TIP: Order online and skip the line. read more

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Philly subs and steak sandwiches. Fresh ingredients and Amoroso rolls Very close to what I remember growing up the Philadelphia area.

Always pleasant service and awesome subs! Quick and friendly! Cool and comfortable eating in.

O The only reason they get a 1 is because the plain tuna sandwich with nothing on it was edible. Not good, more mayonnaise than I like but I got it down. These things were why I will never set foot in the place again. I gave my sandwich order to the young man. As he was spreading the tuna on the roll, I suddenly began choking and was coughing. I was having difficulty catching my breath and was obviously in distress. He just looked at me choking, set my half made sandwich aside, and asked the next guy in line for his order. I managed to croak out that I needed water and he managed to come up with a cup. Business as usual during the 2 or so minutes it took me to regain composure.i might have offered someone like that at least assistance if not an ambulance but I recovered. I went back to the station to continue on with my sandwich order. Nobody was at the station. I waited. I saw a young woman putting gloves on after she had just been running her hands over her hair to smooth it down. I thought she was going to finish my sandwich. I wanted to ask her to wash her hands first but she was acting like somebody pissed in her cheerios already and I just wanted get out of there without any secret sauce. Instead of finishing my sandwich, she picked up a broom and started sweeping. The person who seemed to be in charge rushed up to her, snatched the broom from her, and hissed instructions that I couldn't hear. The broom girl grimaced, rolled eyes, angrily removed her broom gloves, and still angrily donned another. She was mumbling questions about what I wanted on my sandwich under her breath. I couldn't hear her and didn't care to have any further contact anyway so just said nothing on the sandwich. The atmosphere in there is hostile and very unwelcoming. The guy who rang up my $12.50 half tuna sub and small bag of chips asked if I wanted to join their loyalty points program. That won't be necessary. read more

Jersey Mike's Subs - Plain old tuna sandwich - Sandwiches Near Me - Kapolei, Hawaii

Anytime I order from here the service and food are always on point. I will always come here for subs.

The Philly cheesesteak subs were amazing ! The workers tonight were nice, service was very quick. I took longer deciding what I wanted to order than it took for them to make my food, lol. Store is clean and organized, I seen gloves being changed out, hands being washed, clean tables and counters. It's a little pricey but I would pay the price for a clean restaurant, friendly workers & a great sub. read more

So I love Jersey Mikes, this location got some of the coolest staff all very very friendly all the time! I never had a problem with them. But every time, literally every single time I order through the app. My order is wrong. And not even like just added tomato when asked for none but like when I ask for wheat I get white, when I ask for chicken I get steak. I'll ask for MW on a hot sub, totally gets ignored. Todays instance, I ordered a chicken big kahuna on wheat. I got a steak on on white. Like I said nothing wrong with the crew, cause they're always cool. But please just pay a little more attention to detail. read more

Jersey Mike's Subs - This is what I ordered - Sandwiches Near Me - Kapolei, Hawaii

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Walked in, serviced immediately, Dayton and Dylan took fantastic care while preparing our subs and being cautious about our gluten allergy. Absolutely look forward to seeing these guys again. read more

Jersey Mikes Sub-in-a-tub is the best thing ever! Love this location! If you haven't tried it you definitely need to! I'll definitely be coming back. read more

Popped my boyfriends cherry here last night! We went in half an hour before closing (i know, i know... FROWNNNED UPON) but come on 30mins? That's more than enough time to prepare for closing duties, but it didn't feel like it from the vibe we got from the worker :( I ordered a chicken bacon ranch sandwich which was pretty good, overall everything was fine, but i felt the bacon was undercooked. My boyfriend got the philly cheese steak, which is a go-to. He liked it, but said there was a bit to much sauce causing the bread to be a little soggy :/ (we had to bring the food home because we didn't wanna be THOSE people) lol Overall, everything was good. We will definitely be back at a better operating business hour. read more