After waiting an hour for my order I finally called to see what the problem was and they said they couldn't fill my order because they were out of lettuce. They said someone tried to call several times to let me know. That was a lie. No one called (my phone was next to me the whole time and there were no missed calls) The manager I spoke to could not have cared less. HORRIBLE CUSTOMER SERVICE!!! read more

Pizza is fine, service is sub par. I ordered online as I have in the past (had an online profile and everything set up). Received an email moments later that my order would be delivered in 45 minutes and money was debited from my account. After 75 minutes without my order, I call to check on the status where I was told they were trying to call me to tell me I am out of their delivery range. (Which must have changed because they have delivered to me each time I ordered). When I told them that I did not get a call, they said oh yeah, we are having trouble with our phones. (Do the employees and/or Manager, Ray, not have a personal cell phone they could have used)? When I asked for the General Manager, I was told his name was Ray and he was on a delivery, when I called back 30 minutes later, he was 'on a break'. In the meantime my account still reflects $45 worth of pizza debited and I have received zero confirmation that it will be refunded. I understand delivery areas change, I don't understand ineffective staff that don't have adequate problem solving skills. Do better than you did today, Jet's Pizza. read more

Love Jet's! Their deep dish is incredible and the cinnamon sticks are sinfully good! Quick service and great pizza. This is our go to pizza now! read more

My family was hungry after a busy sports day. Ordered online for delivery on a Sunday at 4:54 pm for a large pizza, boneless wings, and a salad. Website said about 45 min for delivery. Got a call at 5:14 saying they were out of boneless wings would regular be ok. I said yes not a problem. I called at 6:06 asking for a delivery ETA. I was told the food was sent out for delivery 7 min ago so it should arrive soon. I called again at 6:35 and asked to speak to a manager and was told our food was out for delivery and I said I was told that 30 min ago. I was assured it was on its way. I said I want a refund and was told it had already been refunded. My son was starving and begged me to call again. I called at 6:43 to ask if I need to make other plans for dinner. I was told by the manager the order had been cancelled about 10 min prior by someone who called (it was ME!). I said I never cancelled the order and if it had been cancelled, thanks for letting me know (I'm not nice at this point). The manager told me it wasn't cancelled and should be delivered shortly. Are you kidding me???? I told him this business will never survive with service like this!! My family is now raiding the pantry for something to hold them over for who knows how much longer. The food was delivered at 6:54, exactly TWO HOURS after the order was placed. The delivery guy was apologetic and said they were busy. Wanted my husband to sign the credit card slip for the pizza, which he refused to do. The pizza was lukewarm and the crust was hard, wings weren't hot either, oh, and the salad, well that didn't make the trip. Jet's Pizza will forever be a joke in our house! And we will never order from there again. read more

Ordered a person pizza here, and I enjoyed it a lot. I still need to go back and try out the different styles of pizza they have so then I'll update my review read more

had to try this place since my hubby liked it and someone else we knew liked it. i called ahead of time to make sure they had a slice of pepperoni ready for me. the slice was less than $2 and was ready when i got there. plenty of parking and the staff was friendly enough. read more

This pizza is terrible, along the lines of Domino's. All the "rave" reviews have been verified to be either friends, relatives or workers at the store. Go to Little Caesars for cheaper and better pizza. read more

8 corner pizza FTW! Pizza, bread, and wings are great...I haven't tried the salads, dessert or "boats" yet. I like Jets because it tastes more homemade/fresh than the big chain places. I hope these guys stay in business forever! read more

I'm thrilled to see Jets Pizza come to San Antonio, being a native of Michigan for most of my life I would regular one there. The first time I had Jets since moving to Texas was 1 week ago and their deep dish was as good as I remember it. read more

I can't believe this place closed, I live downtown, and would drive up to "Stone Ache" at least once a week to pickup my beloved Detroit Style Pizza. read more

I believe they have the best pizza so far and for a while they were closed and it really bums me out so I'm so happy that they are opened again I will be ordering a pizza today for lunch! read more

The wings from jets are good! Great price and you get a good amount! The employees are always so nice when I go in! Great food, great service! read more

We LOVE Jett's Pizza! We've always had our pizza delivered. It's ALWAYS been delivered in a timely manner (& usually sooner than the time quoted)! The driver has ALWAYS been polite & very pleasant, no matter who delivered the pizza. The pizza itself has ALWAYS been crisp & delightful! To my knowledge, Jett's is the only place that carries green olives...which is our favorite! From the person who takes our phone order, to the people who prepare our pizza, to the delivery person & the bang for our buck.....it's Jett's all the way! We will continue to order Jett's no matter what! PLEASE, PLEASE, PLEASE don't forget to tip your delivery person, GENEROUSLY! They ALL deserve a big thanks & a generous tip! read more

Pizza ordered wasn't ready and had to wait 10-15 minutes when the pizza was brought out it was the wrong one. When I got home the pizza given was burnt around the edge it was hidden with cheese. I called Ray the manager and was given refund over the phone which should take a couple days to process he stated. Coke zero was cold! read more

Seems like they got their employees in order. I tried them again and everything was perfect. The pizza was cooked perfect, delivery was faster than they said it would be, ordered on a Friday, and the pizza was hot. Glad to see they are getting it right. read more

I ordered a pizza online at 8pm and made a mistake on the order. As soon as the order was placed I attempted to call and someone picked up and then hung up. I attempted again, 14 TIMES, and someone picked up the phone and then hung up over and over again. Then the 15-20th times they let the phone ring for about a minute before picking up and hanging up. I never reached anyone so was extremely frustrated that I couldn't correct my order. I tried to contact them for almost an hour while they continued to pick up and then hang up. I then waited for my pizza to arrive, I confirmed my card had been charged so I assumed I would get my pizza. 2.5 hours later, no pizza. Since this location is right down the road from me I jumped in my truck and went to the location to find out they had closed, I'm assuming at 10pm. So, I ordered in time to get my order, it was never delivered and because they probably didn't want to take any more orders they decided to hang up on all the calls that came in before closing time. I'm very disappointed and will not be sending any more business their way. I own my own service business and this is not how you treat your customers. read more

Jets pizza is an establishment that not only satisfies my appetite, but leaves me wanting more and more everytime! I read all of the other reviews and can understand how a business that has been open for less than two years can have mishaps and a young inexperienced staff. However, out of the 25+ times that I ordered, only 1 was messed up. I was compensated with a free order for next time, a great coupon and my order ended up being free. I appreciate how much they try to keep and satisfy their customers and take responsibility if and when they mess up. I find it very hard to believe CHRISTINA D's review. It sounds very exaggerated and more personal than anything. Maybe jets pizza could not satisfy her prehistoric enlarged appetite, even after she gobbled 3 large deep dishes for her self and saved none for her poor broken armed daughter. And FYI, Christina, complaining about a pizza being greasy is the most ridiculous thing I've ever heard. Maybe you should stop eating fast food all together and try one of jets amazing salads for once in your life. read more

So tonight was the first time I tried this place. I had never heard of Jet's but took the advise from one of our favorite bartenders. She indicated Jet's to be a great pizza place with fantastic food and they have started delivering on our side of highway 281 (opposite side of Stone Oak Parkway). Personally, I despise north 281 with all my heart and soul and would never purposely put anyone through that crappy traffic light system but I really wanted to try Jet's. According to maps, they were only 6 miles away so I thought "why not" ..... I ordered my food online and got a message that it would take 45 minutes which seems standard. An hour and some change later, I called the store and some dude answered and said something that sounded like "Thank you for calling Jet's, can you hold?" then through me on hold. So I hung up and called back and got a very nice person who told me my food should be on its way. 10 more minutes passed so I threw in the towel and called to cancel the order. Now, I haven't had their food and probably won't at this point so I cannot give an honest assessment of its quality however delivery time is highly questionable even for a school night where my house is only 6 miles away. If you live on the side of north 281 that's opposite of Stone Oak Parkway, it's probably safer to go with another delivery service. read more

I can honestly say that the food is pretty good, the service on the other hand is a different story. My family and I have taken to going to pick our food up because the delivery takes FOREVER or the order is not complete and we have spent 90$ on something that would have been 40$ at one of the chains. It gets better (or worse if you can catch the sarcasm) when we go in the order isn't even ready and end up having to wait another 10-20 minutes waiting while they make the rest of our order. And I sit there listening to at least 4 other people just chatting in the back. Do they comp us, yes. Yet the point is you should get it right the first time and if you are going to continue making the same pathetic mistakes time and time again you need to reevaluate your hires and hire people who actually put fourth a little effort even if it's just pizza. Will I eat at jets again, yes. But will they ever get a hire rating from me, no. Hope the management takes a good look at this and makes some decisions or choose to lose business. read more