The Quality of the service here is the worst I have ever dealt with. An oil change that should have…read morebeen super simple, became a nightmare. They essentially stuffed a rag into my oil filter, then said oh well, when I have to have it towed to another shop to have my vehicle fixed properly. Their arrogance on the whole matter is the most surprising this out of it. It will cost you significantly more (like your vehicle) going here than somewhere that can be trusted. DO NOT USE THE CROOKS.

Excellent customer service Quick and efficient. Clean lobby area. Friendly associatesread more

I've read a ton of bad press on tire shops so on the advice of one of our new Anchorage friends,…read morethat we trust, we brought our new snow tires to L&M for installation. Other places had us calling them every day for an opening or waiting until the end of November. L&M got us in in three days. We arrived exactly at 3:00 on Tuesday as the snow is just starting. Whew! Maybe it should have been a warning sign when the tech walked back into the office (35 min into our appointment) and asked how he's supposed to work on a BMW when Honda keys are attached to the work order? That took you a half hour??? The super sweet Christine (who makes a killer cheesy potato soup) quickly found our work order and our 3:00pm job now has a 3:45 start. The car was finished in about an hour, as quoted. Plus, at twenty dollars per tire, it would appear a successful visit, thank you to my friend! Wait! Successful up until we were on the road again, approaching Tudor on "C" street. Wobble, wobble and off comes the left rear tire and lodges sideways under the axle. The freakin' tire came clean off! It's Tuesday, 5:00pm rush on our first seriously ice covered road this season. Now we're staring at the Bear Paw bear on the corner with only three functioning wheels on the ground. But thankfully, no one was hurt. Naturally, we called L&M who called a wrecker and carried us back to the shop. At L&M's expense. Having no loaner vehicles, they then sent us home in a cab. Again, on their dime. The following morning our car was first on the rack and all repairs were made. Once more, no charge. In fact, our initial $80 for tire service was refunded and L&M paid for our return cab ride. I spoke to Michael, the owner, and he confirms that they not only double checked/repaired the problem wheel, but they also rechecked the bonehead's (my term, not his) work on the other three. Tragic in some eyes, irresponsible in the eyes of others, inconvenient in mine. Mistakes are made in this world. I get that. This is one area they are not excusable. Burn my steak and you can always make another and we're all good. A serious accident happens due to neglect on my car, that could've have been a catastrophe. One maybe you don't recover from. To sum up. A huge unacceptable mistake was made. But this group bent over backwards to accommodate. They sent the cavalry to rescue us, secured our safe transport home and back then double checked all the work done to the vehicle. They waived all charges and paid all expenses. Equally as important to me is each of them offered a sincere apology even though only one person botched the job. I normally give local businesses a few chances before totally cutting ties. In my book this is a stand up organization that will get my future business and deserves four stars. 10/22

I've been bringing my vehicles to L&M motors for 20 years. Today, I brought my vehicle in for a…read morestandard oil change and was charged $327.48. They charged me $32 a quart for the oil and $54 in labor. The last time I got my oil changed it cost me $170, so I feel like I'm being price gouged. Since the prior owner sold the business, things have gone way downhill there. Take my advice and never bring your vehicle to this place. They don't deserve your business.

What great communication. Bonnie ( and the owner once)…read moreKept me informed as they cranked out some overdue preventative maintenance I chose to do on The brakes. I always trust that they'll do what I want. While keeping an eye out for other impending issues. I always opt for as much preventative as I can. Who wants a call from the spouse when you're out of town. " hey honey. The car.......@$%#... I don't. Trust Big O's My Dad did.

I want to give a huge shout-out to Bonnie at Big O Auto Repair…read more She took the time to clearly explain how these warranties actually work--something I wish had been done when I purchased my truck from Dodge Chrysler Jeep on 5th Avenue. Unfortunately, the warranty I was sold there can only be used through their service department, and dealing with them has been an absolute nightmare for even minor repairs. Bonnie stepped in and walked me through everything with patience and professionalism. Because of her, I'm now in the process of canceling that warranty and switching to one that allows me to use Big O exclusively. That peace of mind means everything to me. I've trusted shops like Big O Auto Repair before--my last truck lasted 20 years because I had honest, reliable mechanics who did the job right the first time, never cut corners, and stood behind their work. That kind of trust is hard to find. The team at Big O is exactly that--honest, knowledgeable, and genuinely committed to taking care of both you and your vehicle. I have full confidence that with their help, my current truck will go just as far. If you're looking for a place you can trust with your vehicle, this is it.

Once again, Ben took great care of my car! He's fast, honest, and has very fair pricing! He…read morewill not BS you or try to get you to pay for things you do not need! If you need any maintenance done on your vehicle, give him a call, or drop by. Support local small businesses!!!! This week we brought in my "driveway queen" - it has been parked for 2 years - she needed some loving to be truly road safe --- Ben fixed her right up!

Very honest and reasonable about pricing! I got an oil change which I believe comes with a car…read morecheck up which is awesome. Gave me a heads up about my brake pads getting pretty low which was much appreciated. Quality company and owner. 10/10

I wish I could give a lower rating I ask for a oil change only to get 1.2 miles down the road and…read moremy oil pressure light is coming on and off I get out to promptly check my oil only to see though my engine bay a puddle of oil before even checking the stick that literally had a glistening on the metal but no oil, I then make my way to a Napa across the street and explain my experience and situation and that I need to be back in fairbanks tonight and that's a 300 mile drive, it's crazy I went to get a oil change and I left with less oil then when I came to get the oil change! if you can't change a oil filter then how could anybody rely on your business for an actual mechanics project, I hope I get a refund on the over 60 dollar oil change I paid for!

Don't go to Midas. They won't protect your car. I arrived for a scheduled pickup and found my…read morevehicle unlocked with everything inside thrown around. Staff was rude, dismissive, and offered no resolution. I left without answers. Completely unprofessional.

Their service sucked. The girl in front lied to me. They didn't even look at or fix the things I…read moretold her about, the list I left them was completely ignored and they did nothing with the parts I brought them. Had the nerve to want to charge me if I didn't pick up truck same day and left a hose completely not connected to air filter. Would never recommend them especially to someone on a limited income!! If you're single, old, widowed, divorced, do not go to them cause that is who they are going after.

The worst mechanic shop ever The over charging repairs not really worth the needing fix they got…read more7000 from grant money and abuse people whom ask questions and Vatos garage Mr ALEX is insulted me by talk down and swore at me call me names they refused to release my truck and talk to me in Spanish I don't understand if he's saying bad words or names please don't go there my truck has been in the shop for two months Sincerely concern customer

Good service. Got my tires changed over and oil change done for about $160 (synthetic oil). It…read moretook two hours but that was because there were 2 people ahead of me and it was first come first serve. Luckily there's a Fred Meyer in the parking lot so I just wasted time there. I'd definitely come back again, this might be my new spot to always go to (last place made me wait 30 mins to tell me they didn't have a filter for my car...? Why not just tell me that before I wasted 30 mins?). Also, the bathroom was spotless.

Was quoted a price of $112 on an oil change for my Subaru Crosstrek and then charged $152. When I…read morecomplained the guy said there was an oil up price for my vehicle. Well it would have been nice to know that before spending $152 on an oil change. They should stand by their quote. Won't be going there again.

I was done early with a doctors appt and stopped in for an oil change. They were able to fit me in…read moreright away and I was out the door in 30 minutes. The staff were courteous and super friendly and even checked to see if any discounts were available! I will be bringing my car to them all of the time for service!

Super fast and friendly service. They are very thorough and you leave feeling confident. I send my…read moreyoung adult kids there and I will be going there for good.