Fast service and very helpful staff. Christian was helpful in letting me know what services my vehicle was due for so I could know what needed to be taken care of first and ones that may have already been done. read more

Went in to get an oil change and tire rotation, and was blown away by the customer service! Joseph and Oscar were really helpful and it was a speedy service! Thanks guys! read more

This location has top notch customer service. All of the mechanics I encountered were friendly. As soon as I parked on the drive way, a mechanic came to greet me and briefly explained how the process works. I appreciate the fact that they did not try to sell me unnecessary add-ons (i.e. air filter, wind wipers, transmission fluid), unlike other oil change specialists I have been to in the past. read more

I've been coming here for maintenance work on my car for a couple of years. Lester is very knowledgeable and honest with the kind of work that needs to be done with my car, and pricing. Abraham is also awesome! Thanks boys for taking care of my car! read more

Billy was super helpful and clearly explained exactly what I needed with my car. Everyone was really nice! Clean waiting area with free coffee. Would definitely come back again! read more

Was the only car there at 7:00 am when they opened. Wasn't greeted right away but their staff was super friendly, offered coffee, and efficient. In and out in about 25 minutes as a first time customer. Jason was great to work with and explained everything well. The check-in discount was fantastic to have. read more

Jiffy Lube very fast and efficient great place to take your vehicle ask for Oscar great guy.

Everyone was so incredibly helpful and even the receptionist up front helped me understand a few things about my car, it's definitely worth the price because of the attention to detail. If I could give this place an extra star... I swear I would. read more

Abe was very friendly, I was treated like a guest and the asked me the type of oil I used. Did not try and sell me anything I did not need. I will be back. Very fast and efficient team. Out in 30 minutes with all bay's full. read more

These guys are awesome! I went in for an oil change and an engine flush they are fast and courteous! Highly recommended

Do not come here for a/c issues. I came here and had my fluid replaced, left and then my a/c was blowing warm air. I called them up and informed them of the occurrence. They told me to bring it in. I returned the next day. The technician could not understand what the problem was because he didn't find a leak. He suggested I return the next day when Jason was there. I was informed Jason was more knowledgeable in this area. I returned a third time. Waited 2 hours for a part which had to be ordered and installed. I wasn't charged for this but the problem continued. I will have to take my car to a mechanic... read more

First time here and Oscar and Abe made the service fast and painless. I'm one of those people who like to get in, get out, get done. Told them exactly what I usually have done and did not pressure me at all when upselling recommended services (which I appreciate!) and made it an easy process. Price for full synthetic is what I'm used to paying at other places, but be on the lookout for coupons! read more

Quick and friendly service at this location. Alex very kindly explained the different service options for my car and informed me that Jiffy Lube locations offer free topoffs for fluids while you're under the mileage for your next oil change. Would return again, although I hope I don't have to come back too often. ;) read more

Billy & Miguel were great!! Really helped me out and made the service super easy. Highly recommend and ask for them by name!

Fast and courteous service. Got $15 off for checking in and free wifi. What else can you ask for.

Always a great job at this location. Very nice staff and fast. Car was done in 15 min. Clean location and fast. Can even walk to Home Depot for home stuff while waiting. I change my own air filter, light bulbs and wipers, but leave the oil up to them. read more

This place was great. I've been to other jiffy lube locations but at this one they were quick, polite, and took good care of my car. Billy was the one to help me out and the one you should talk to to get things taken care of. I've never had someone help me out so much. read more

I've been coming here since I got my car a few years ago and always get the best service. It's always fast and reliable and these guys break it down easy for me to understand and get the best work I need done on my car that's getting a little older now. Billy Macaraeg always hooks it up with the best service and discounts and makes me feel very welcome and taken care of, thanks Billy! read more

Great,fast service friendly staff. John and another gentlemen I did get his name gives great car and safety advice.Shout out to Oscar for being nice. read more

I went to this Orange location about 3-4 months ago and was greeted by a young female and I asked how much a oil change would be using my own oil and filter, she took me inside where the manager who was a white male said it would be $ 20.00 so I returned again 4/17/16 and was greeted by a Hispanic man speaking broken English and asked him how much a oil change would be using my own oil and filter, he turned around and spoke Spanish to what appeared to be the manager and he said with a s#$t eating grin $36.00 I said with my oil and filter and again he said yes. I guess now that White people are the minority he is getting the last laugh. read more

billy and the crew were so helpful and explained all the things i should look for before a big road trip. I left with a way better knowledge of what to look for if things start having making noise. definitely recommend!! read more

I have been coming to this Jiffy Lube location for years now because of their excellent service. I am now compelled to write this review because I am very pleased with their brake service. I have had serious problems with the steering wheel shimmying when braking. The brake technician, Steve, came out and explained in detail what the problem was and how he would rectify the problem. The service was prompt, less costly than I anticipated and, most importantly, I now have wonderful, safe brakes! The technician is knowledgeable and courteous and I couldn't be more pleased! Thank you Jiffy Lube! read more

This Jiffy Lube location honored the Coupon advertisement for a signature service oil change at $24.99, using PENZOIL as the ad implied. Service was fast and they did not try to sell me any other service. The Santa Ana location wanted to charge me $37.99 for 10-30 oil, which is recommended by my car's manufacturer, even with the $24.99 coupon. I will be returning to the Orange location, not to Santa Ana. read more

I came in for an oil change was treated great right when I stepped in. Service was fast was in and out with in 20 minutes!!

I've been taking 6 cars here over the last few years and have never had a bad experience gere. Everybody remembers me and takes care of the needs of the car, not just the need to sell new air filters and windshield wipers. I only come here for oil changes, and will continue to until I move out of the area. Even when one time I was obnoxious and I had to decline a belt change after they put it on, we came to an agreement and I left happy. read more

If I could give more stars, I would. Great experience. Thanks for the hospitality, Billy!

Very good experience with this Jiffy Lube. It's the only place I go for oil changes because I trust the guys there. Customer service is fantastic here and Billy really helped out in making everything go quickly and smoothly. I'll be coming back in a few thousand miles for sure! read more

I showed up about fifteen minutes before closing time, with someone else ahead of me, and although it was tight, they managed to squeeze me in and be done in time for closing! All of the guys were super nice, and I will very likely be back in the future. read more

Great customer service. Billy is the man! Thank you jiffy lube of orange on katella! Clean interior and waiting room. Super fast work as well read more

I don't go anywhere else but here! My boys are always taking care of me while providing excellent customer service! Billy Macaraeg helped me out just the other day. Thanks man, appreciate it! See ya later! read more

This is the best place to go for an oil change, by far. Every time I've come here everyone has been so helpful, and very fast. Their willingness to help is not something I've found elsewhere. They're very honest and thorough, which I am very thankful for because I've gone to many places in Orange County that haven't been. All of my friends in Orange also recommend this Jiffy Lube. Special thanks to Lester for being so incredibly helpful with my car! I really appreciate this! read more

Yelp did not disappoint. I needed an oil change on a short notice before I left for a trip early the next morning. I searched on Yelp and Jiffy Lube popped up. I usually take my car to the dealer and did not know the first thing about what I needed. I called them up and they were very helpful over the phone and gave me some estimates and pricing and told me it could be done in 20 minutes as a walk-in. I was thrilled because of the short notice and rushed on over where I was greeted by Lester who took in my car and got my information. He helped me every step of the way and even advised me on the type of oil change I needed and any other recommended services such as changing my engine filter. I was able to find a coupon online which made the price comprable to the dealership. Not only that I was in and out in less than 20 minutes. I couldn't be happier with the service I received. Lester is extremely knowledgeable and helps out every step of the way. I'll be back soon. Thank you Jiffy Lube. read more

Went in for an Oil Change and received the best service ever! Not only was Cristian M. Helpful but he was Hilarious. Definitely going back to that location read more

Awesome service! Really friendly, helpful people. They fixed my oil leak and made everything very simple.

Christian at jiffy lube took care of my car extremely quickly! A very easy oil change!

Went in for an oil change and i was pleasantly surprised at the service . It was fast , educational and affordable .

Had the mechanics today try to upsale me on everything. Instead of going with the comparable cheaper oil, they just tried to assume I would take the most expensive and didn't want to explain my options. Also when I asked about coupons, they tried to give me the least beneficial ones. I know how much to expect to pay so I ultimately could get what I wanted, but to feel taken advantage of as a woman in this industry is not something that should be happening. I will say that they did it quickly! read more

First time to this Jiffy Lube. Greeted quickly and asked up front what we were there for since they do more than just oil changes, and when I said I was there for the oil change asked if I wanted synthetic or regular oil. Everyone was great including Billy who thoroughly explained all that needs attention, whether now or later, and gave good advice for future reference. Quick and professional service, exactly what I was hoping for. I use and read Yelp reviews for businesses I am planning to use, I am happy to say that Yelp reviews helped me decide to visit this location instead of another that was closer. Thanks everyone who contribute with reviews on Yelp. read more

Came in on a Monday at 5 and was in and out within 30 mins. Quick and easy. Good service, will come back.

I am writing this review in hopes of saving someone from spending hundreds of unnecessary dollars! I went to this location because I noticed while I was driving that my car had a slow oil leak and so I stopped in and asked if they could look at it. While very polite and quick (my reason for using Jiffy Lube in the past) they told me I was going to require multiple parts to be replaced and it would run me close to 800$. I told them I'd have to come back later in the week (mainly because I wanted a second opinion) and when I got my second opinion I was told I'd need to replace a plug that'd cost me around 50$ and that was all. I was shocked that Jiffy Lube would try to rip me off to that extent, but then I guess I shouldn't have been, knowing it's a business and that's what a lot of businesses do. Hopefully you don't stuck trusting this shop, I know I'll never be going back. read more