1st time customer. After having been up sold into a coolant service in addition to the oil change the technician told me I would have to bring my truck to a mechanic as the oil pan plug wasn't seated correctly as it was pointed out to her that there was oil around the seal and they don't have part in stock??? I had a clean driveway with no stains beforehand. Next day there was a significant oil leak in the driveway. Had AAA tow to Hemborg Ford as I don't want to replace an engine where they replaced the stripped plug $$$ I gave 3 stars because at least they refunded the cost for the oil service as I pointed out to repair this I was obviously not going to reuse the 100$ oil when I asked how they were going to make it right. So I would suggest PLEASE inspect and photograph your oil plug in advance of using a Jiffy Lube. read more

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Literally had just came from another jiffy lube that made me wait for an hour to tell me they didn't have the part that suited my car, after I called to ask if they did have it or not and mentioned they'd have to physically see the car in order to confirm. Then I called this one and talked to Brittney who immediately checked their system and told me that they did have the part. Rolled up and was greeted and taken care of within minutes by herself and Daniel. They worked together to assess a problem I wasn't even aware of. Was in and out of this Jiffy lube within ~45 minutes and couldn't be happier. Loved her witty banter with the rest of the crew . Will definitely be back read more

My oil change went so quick this morning, I was in and out in less than 30 minutes! The team was friendly and welcoming - Eleanor was great to speak with as she pointed out items I would need to get addressed soon, the pricing, timeframes, etc. without the experience feeling forced or pressure to purchase! The positive experience secured my return for future oil changes and the filter replacements she discussed with me! read more

Not only did Aaron, Skylar, Britney and Ivan take care of my car way faster than I expected, they treated me like a friend. I was welcomed. That kind of service is priceless. I come to this place when I need something done and I always know the team will take care of me. read more

The place was packed with employees doing their own thing, one guy on his phone talking about his podcast with vulgar language, the guy on dock one was effective and kind. He completed the task and then called for price out on dock one and absolutely no one moved. He waited and we waited all looking around. He then proceeded to come and complete the service transaction. I even think the manager was present observing all but one employee using company time properly. read more

Brittney stands behind her work, and really goes the extra mile. I was having an issue with an oil leak so I pulled in to see if I could have it diagnosed. While they weren't able to fix it at this particular location, Brittney located the part that needed replacing so I knew what to ask for, if I went somewhere else. So I went ahead and did that, and it was exactly what she had said it was, the oil filter housing. She even called to follow up and make sure i got it taken care of, and to see if there was anything else she could help me with. Around the holidays, this really means a lot. Got the housing replaced and now I'm all good. read more

Excellent service; friendly staff. Not even 20 minites. Much better than the Alhambra Jiffy Lube!

Very friendly and polite employees, especially Olivia, Cesar, and Aran. Helpful and courteous, with all employees wearing their masks. I found an online coupon which they applied and that worked out great for me. read more

Jiffy Lube Oil Change - Oil - Auto Repair Near Me - Upland, California

I love love love Upland Jiffy Lube! The staff is always so friendly, helpful and accommodating. From checkin to checkout, every encounter with the staff is thoughtful, speedy (but not rushed) and absolutely customer centered. Thank you to Eleanor F, Jordan R, Damon J, Ryan T, Jesse L, and Ryan T for going above and beyond for me today. I had an appointment in the same center and they took my keys and handled the oil change and invoicing for me. My car was ready to roll as soon as I got back to pay. Thanks for helping me be extra efficient today. These 6 terrific employees made it possible for me to tackle my to do list. I've been a happy customer for many years, but today sealed the deal....I won't get my oil changed anywhere else! read more

I wanna give a big thanks to everyone here who diagnosed an issue another jiffy lube did . I got cheap parts instead of the upgraded parts i originally paid for and pins were not properly lubricated . Mechanic heard one squeak immediately found out the issue . The jiffy lube on garey located in Pomona made a big mistake and did their best avoiding it . Without them I wouldn't have got my upgraded parts . Thank you guys much appreciate read more

I experienced terrible customer service. While sitting in my car the staff were goofing off and joking. Then I heard them arguing what size oil filter is needed for my car. Well it turns out they put the wrong one in and sent me off. Half mile later my oil light goes on and I turn around. Oil SPEWED all over my engine bay. They made a feeble attempt to clean it. After going home because they said it was cleaned, I woke up to a large puddle of oil in my driveway. They sent someone out to clean again and returned to the shop and spent another hour them cleaning. I told them it needs to be steam cleaned but they refused. A week later I met the manager and he told me I should go and have it cleaned. Three weeks later and my truck is still leaking oil. Obviously Jiffy Lube doesn't care about customer service or backing up their mistakes. read more

Jiffy lube is great. Service is always really good. Their prices are really high but there are always coupons online which helps.

Great service and awesome and caring customer service. Will be back. I don't usually go to this location because there's other jiffy lubes closer to me but they're not as great as this one. read more

My wife's car had a splash shield that had come loose and started to drag. She brought it to Wal Mart to see if they would clip it back up. They wouldn't, so she brought it to Jiffy Lube. She was 7 months pregnant and had our 1 year old with her. They opened the door for her and were very polite and accommodating while they quickly fixed the issue. Thank you Jiffy Lube for helping my wife out. You earned my business. Much appreciated. read more

ALWAYS a wonderful experience! Friendly helpful professional and fast!! Clean shop and quality products. read more

As soon as I pulled up i was immediately greeted. Ryan T was very helpful & kind! Had me in and out for my oil change very quickly. Good price on synthetic oil too, I used the $20 coupon on the jiffy lube website :) read more

Not sure if it was just the crew that was on but this was a horrible experience overall. I came in for an oil change and happen to get there when the shop was not busy at all (literally no cars being worked on) and was taken in immediately. I asked for a synthetic oil change and asked to use the online coupon that was specifically for that type of service and the person I was speaking to said I couldn't use it unless I got additional services done, which I thought was odd. My air filter needed to be changed anyways so we decided to do that so I could use the coupon. I'm waiting for my car for 30 minutes before someone comes over and said they forgot to tell me that they actually didn't have the air filter they needed in the shop and had someone walk around the corner to autozone to pick up the shops "order". I waited for at least another 30 minutes before my car was done. So much for 15 minute oil changes. To top it off, the techs left my passenger side a mess and a piece of the glove compartment was on the floor from when they replaced the air filter. The total service cost $150 and I requested the receipt be emailed to me and I still haven't received it 2 hours later. read more

I drive a ford 2011 f150, uses a little over 7 qts close to eight. Truck was low at least 2 quarts. Oil changed about a month ago. Been noticing the drive of the truck being a bit different. Today accelerating was not responsive. The engine just sounded different. Now this has happened before few years ago Firestone in Montclair did the same thing. I had engine failure because I did not know what was happening. 5k to fix. So what are the odds of this happening again. These quick oil change places are just not the way to go. I mean i can check my oil levels before leaving. But sometimes we just trust businesses to pay attention to what they are doing. If you drive a truck ensure you double check. I'm sticking to dealer only oil changes from now on. P.S my truck does not have any leaks. read more

The crew was Very friendly, and knowledgeable, very professional, I believe this review should allow the customer to write less than 85 characterS. read more

This is the second time they didn't put the fabric skid plate under the front of my car on correctly. The first time I thought maybe it was just an accident. But it happened again, and now it's going to cost hundred of dollars to fix because the whole thing ripped off under my tires after I left. I would find a different oil change location. read more

The service I received today was outstanding honest and expedient. Cae is very courteous and professional. Elanore is very thorough and knowledgeable read more

Jiovanny & his partner were very helpful, professional, and pleasant. Jiovanny made sure the oil was right and that tires were also the right pressure on my 2000 Honda. Great location and service is on point. Thank you Jiovanny! read more

Fast and professional service Very friendly, a gentleman- Ryan greeted me when arrived. Always has a smile on his face. A lady called Jackie, she is SUPER friendly and also professional. Very surprised and amazed of their professions and customer service. Highly recommend this location! read more

My wife's car needed an oil change and the Toyota dealership was booked solid. This is the first time that I have used a Jiffy Lube to have any sort of mechanical work done to one of my vehicles and I was not disappointed. When I drove up, I was immediately instructed pull into the maintenance bay so the work could be started. After getting my car into the bay, my information was placed into the computer and logged for the visit. During the oil change, It was pointed out that my air filters were somewhat dirty and I was asked if I wanted them to be changed which I agreed to. The complete service, took no more than 30 minutes and I was able to pay and leave with no problems. The staff was kind, courteous and friendly. If I have to take my vehicles anywhere for work if the dealership is unable, I would take it here again. read more

This is going to be my go to Jiffy Lube thanks to Emari. I pulled up at 8am this morning and she walked up with a smile. Very professional and courteous. She explained she was backed up because she was the only one there but that I was welcomed to wait. That's significant because she didn't complain or have a negative attitude. She just said I'm backed up but I'll get with you as soon as I can. She set the expectation professionally. Excellent demeanor. I was super impressed and give Emari and Upland Jiffy Lube props. Give her a raise!! She is the reason I will be back. read more

Excellent service Professional and friendly service Clean service station and quick read more

Life Savers. Handled my bmw i8 when others wouldn't even try and gave me BS excuses instead. True grinders they knew it was possible and made it happen. Happy Camper Gang Thank you so much Olivia !! read more

Jiffy Lube Oil Change - Auto Repair Near Me - Upland, California

Paid 150 for an oil change and filter. The next morning oil had leaked all over my new concrete driveway. Took it back and the manager said the tech forget to rinse the residual oil from the last oil change. I hope this solves the problem but I won't be going back. read more

Good in a pinch, but too much money. I only go here when I am in a rush. They cost over 100$ on average.

Closing crew today was great! Came in unfortunately last minute for routine oil change, but they were high quality, kind, providing outstanding service (and even making my dad and I laugh)! 100/10, will be coming back with a hefty tip. read more

Great service! The company I work for comes to this particular jiffy lube all the time. The staff (ceasar, mark & ryan) are very helpful and personable. If you're looking to get a quick oil change this is the place to go. read more

Brittney went above and beyond to replace my car battery! She uninstalled the battery (car was away from shop) got the tools to install the new battery and had a smile on her face the whole time! I recommend everyone come to this location and Brittney is the best read more

They take care of our fleet of cars. This Jiffy Lube makes you a priority. Best in town.

Jesse helped me today and he was so nice and professional! The oil change was quick, and I had no wait. Highly recommend!

This was our first time coming to this Jiffy Lube and I got to say this was a great experience! all employees were very professional very helpful and I would say over the top with doing things I've never seen before in any other Jiffy Lube. I would give them 10 stars if I could! :-) Great crew!! I'm coming back here every time!! AAA+++ read more

Went in for an oil change today. They were quick to help me and even quicker with my oil change. I was helped by an employee named Frank. He was very professional and courteous, and answered all my questions in a simple yet informative way. Due to COVID, a lot of businesses have obviously had to change their usual method of operation. Jiffy Lube is no exception and they handled it very well in my opinion. The entire oil change was made in a drive thru service style. So I never even had to get out of my car. Everyone was wearing masks and I just generally felt they handled the situation in a very efficient manner. I'd definitely recommend this business, I have no issues or complaints to give about their methods of operating and they did great work on my car. Thank you again to Jiffy Lube and thank you Frank. read more

Middle aged pencil neck dude was nice at first until we paid. There was a problem with the ac and he couldn't be bothered to help. We had to fix it by ourselves. L mans. read more

I Normally change my cars oil but I was leaving out of town and didn't have the time, so I drove in and was greeted by Brittney, professional & efficient, I was on my way quickly! I'll be back soon. read more

I was pleased with my quick oil change. I recommend this place to everyone. Awesome staff, pleasant and will work with you as well. I would ask for Derrick, he is an amazing gentleman, kind and understanding. Thank you all for my oil change.. Kay R. read more

From the moment I pulled up, to when I drive away, the service is 10/10. I asked for the team to check on my filters and the technician assured me they were still good. I also had my tires rotated and an oil change, all at a reasonable $134. Thank you Jiffy Lube Upland. read more