Drive thru: "What can I get for you" "Ok, pull to the front" "$9.39" This was the extent of my conversation with their crew. No "hello". No "thank you" I complained once about their service at a different location. Looks like this is a corporate problem. The order: Chips are wrong (someone paid NO attention) Soda was fine Sandwich was right. read more

wife orders all the time(door dash). i decided to give a try after being dissatisfied in the past...ordered the tuna... wanted mayo, onions, lettuce... she tells me i can add mustard but not mayo..l can take off the other things and add mayo as a special request...! get it your menu your way, but to have a condiments option in a sandwich shop that dosent offer mayo, and a special instructions option that you disable so customers cant tell you to add mayo or a little or extra condiments or on the side is a easy way... read more

Can't do no stars but I guess they serve bugs with their sandwich's now. The service was fine but they took forever and I'm not driving all the way back so they can make me a new one. This is unacceptable. read more

Jimmy John's - A bug in the bottom of the bag... - Sandwiches Near Me - Norfolk, Virginia

Awful service. I ordered an Italian sub with no tomatoes like I always do from any other Jimmy John's. I received a "cheese sub". It had no meat at all with nasty old lettuce and other veggies. I called to get a refund and was told I'd get a refund so if that actually happens then I'll change my stars to maybe a 2. read more

Jimmy John's - Sandwiches Near Me - Norfolk, Virginia

The bread was hard like a biscuit, and there was very little tuna on the sandwich, and it was very bland. What a waste of money. I've had Jimmy Jones tuna club sandwiches before and they were full of flavor. And the bread was soft. I don't get it. read more

Jimmy John's - GIANT #15 CLUB TUNA - Sandwiches Near Me - Norfolk, Virginia

So I orded a sub to take a friend and ordered extra meat. When I got the sub where I was going there was no extra meat. I called the store and the manager decided to yell at me and tell me I shoulda come back right away. I again told her it was passed closing time.. The manager yelled and said she could give me a discount next time but she would never give me one again as I was just trying to get free food.. Which was furthest from the truth. Manager also stated I had to come in only when she was there. When I asked when she works she said tomorrow at 11-3, when I stated it might not be that day as I have an apt and she hung up on me. read more

Something changed since my first review, and whatever it was, it was for the best. The sandwiches are back to glory that is Jimmy John's. Everyone inside is very nice and friendly. They are back as my favorite sandwich shop. read more

While I love Jimmy John's in general, this particular franchise is absolutely awful. I recommend you avoid it at all costs. I've gone through a few times through the drive-through and the service is abysmally slow... Which is funny considering that their whole thing is supposed to be that they are super fast. we've ordered a delivery from there a handful of times and it's the same situation, super slow. However, just this past week I decided to place an order for delivery. I ordered two sandwiches and asked that the sandwiches be delivered about an hour and a half after I placed the order as no one was home to receive the food. I got a notification about 15 minutes after I placed my order that my food was delivered. I wasn't going to be home for over an hour so my food sat out on my front porch in 90° heat for over an hour. When I got home and check the receipt to make sure I hadn't made a mistake. I realize that I had not in fact made a mistake and it said three times on the receipt in bold print to delay delivery until 1230. I also realized that they had only sent half of my order. I called the store and the man on the other end, decided to argue with me that my food had already been delivered. He was not understanding that I needed it delivered later and it was now not safe to eat because of the heat. He continued to argue with me over the situation and then abruptly told me that he needed my number and a manager would call me back. and then went on the Jimmy John's website and shared what had happened. They told me it would be 48 hours until someone got back to me and it is now been three days. No one from the store has called me and I have not received any feedback from my email. While this might just seem like a petty thing to follow up with again after three days, I have to say it's just bad customer service and it really annoyed me. It's very easy to make a sandwich and deliver it when someone asks and then not get an attitude when you do it wrong. I will not ever again frequent this Jimmy John's and I beg of anyone who reads this review to avoid them at all costs. They don't deserve our business. read more

Under new management and greatly appreciated! The sandwiches are loaded and the customer service is top-notch. If you've had a bad experience previously, I highly recommend you try them again. read more

I ordered a giant ham and cheese and also a Tuna salad sub. The only complaint I have is the bottom of the bread was HARD!! You need really strong teeth to bite into the suns. I have had their subs before and found the bread soft and delicious. I will return but will check the bread before they make my sub! read more

Jimmy John's - This is the bottom of the ham and cheese sub. You can see it is over cooked. - Sandwiches Near Me - Norfolk, Virginia

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Apparently under a new owner as of May 2024 so old reviews likely don't apply to current business. Met with smiles and great service. Was so happy to find a Jimmy John's. As expected my sandwich was excellent! I love the "Unwich" made as a wrap using iceberg lettuce! Store was very clean and organized. I didn't use the drive through but will next time! It's the first time I've seen a Jimmy John's with a drive through...very convenient. Definitely coming back! read more

Worst customer service and deliver ever. I have ordered from this location two time recently. Both times my order was either delivered to the wrong house or was not delivered at all because the drive stated he could not find the right house. I had to got to the store to get my order remade both times.. My house has a very visible house number and is located directly across the street from a well lit parking lot. When contacting the store about the delay or not receiving our food, the on duty "manager" did not resolve the situation in a way that made me feel like it wasn't my fault. Both times the restitution was a refund, but there was no compassion from the store employees. I will never order carryout or delivery from this location ever again. I recommend if you want Jimmy John and live near this location. Search for an alternative. If I could give this location a zero, I would... read more

It's a Jimmy John's, food was good but a little on the pricy side for "fast food," service was fast as expected . Note: They do not accept American Express. read more

Ordered 4 items received 3.called store to ask when final item will be here, first time rang 47 times then hang up. Second time rand 24 times then hang up. Why pay 20 perecent tip if cant even get the order correct nor respond to how to make it correct. Avoid. read more

I find their fire cracker sandwich was not spicy at all. I pretty much wasted $10. Also my wife thought it was good so I really didn't waste of money. I just didn't like it myself. read more

This Thai chicken "wrap" is the worst wrap I have ever ordered or seen in my life. Someone was blind wrapping this.... read more

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This JJ is without a doubt the worst! Several weeks ago we ordered 2 subs, got them home and they were both incorrect. Two weeks ago they did not have tomatoes, so all sandwiches were served w/o them. Yesterday I attempted yo order at the speaker. After sitting for 5-7 minutes, saying excuse me 3-4 times I pulled up to the pu window. The women refused to open the window. When she finally did I attempted to get a sub. She said they were out of French Bread. I asked if they could do a Little John and she said not the way I wanted it. I am not sure if these issues are a management or ownership issue, but there is definite room for improvement. read more

I love Jimmy John's. From this location we got two sandwiches from the drive thru. Got home and they were both on burnt bread. No way they didn't notice they were serving burnt bread. I shouldn't have to unwrap sandwiches for inspection in the car. One of the sandwiches was the new caprese pesto. Pesto is in the name of the sandwich. I got the tiniest specks of pesto. I probably won't hurry back to this location. I filled out the official complaint on Jimmy Johns site and haven't heard a thing which makes me believe this franchise doesn't care about what they are serving. read more

Jimmy John's - The pathetic amount of pesto in my pesto caprese sandwich. - Sandwiches Near Me - Norfolk, Virginia

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I have been ordering from this place since it has opened. They are usally on point and Ellie the GM is amazing...but when she is not there it goes to hell in a hand basket. We order a box every other weekend on top of my boys in the office going there multiple times a week no issues when Ellie is there. Call today and Dan Turner the fill in manager is a joke. Rude and no customer service. Doesn't try to solve the problem and earn your business. I will be taking my companys business and telling my employees to steer clear of this place. Ellie if you are reading this feel free to reach out to me so I can order from you and you alone read more

I love Jimmy John's but for some reason this Jimmy John's is always lacking. The sandwiches are always off. The few times I have gone they ran out of diet coke, and another time cucumbers. They are literally next door to a Food Lion. I'd probably skip this one and grab the fast food bar at Food Lion. I mean it's just not good. read more

A bunch of rude and dismissive people. Who the fuck says "okay, bye" to a customer in the middle of a sentence while getting a refund!? Do not go here at all lol Go further into Norfolk for better customer service and better sandwiches made freaky fast read more

Eric from this store was AWESOME! He delivered our family's sandwiches super fast to East Beach. I have Eric on speed dial for the rest of summer! read more

Jimmy John's - Thanks, Eric, for the quick subs! - Sandwiches Near Me - Norfolk, Virginia

These hard workers are trying their hardest to keep up with the high volume lunch's short staffed! Keeping up good attitudes and caring genuinely about your food. Great job team keep it up. While you may not get a 30 second sandwich like usual, still getting it as fast and accurate as they can. Usually under 5 mins. read more

Disappointed with service. Pales in comparison to other locations around Hampton Roads. My totally tuna is always abundant, here it is not. My wife's turkey umwich had maybe a portion of meat, had to ask for more. Maybe the one on Northampton Blvd a few miles away is better? read more

I eat at Jimmy Johns on N Great Neck quite often being that it's right next door to my office. Their subs are always well balanced and loaded with toppings and it quickly became my go-to for filling affordable sandwiches. Needless to say I was pretty excited when they opened a location right down the street from my house. Let's just say all Jimmy Johns are not created equal. The bread was fresh and the meat was good but that's all I could taste. A pinch of lettuce, a swipe of mayo and three tiny paper thin tomato slices on what they call their "super" sub just doesn't cut it. It may sound petty to complain about the amount of lettuce and tomato when there was plenty of meat and cheese but there's more to a good sandwich than that and so far this location hasn't lived up the standard I've come to expect from Jimmy John's read more

Referencing order #936581182, the order took nearly an hour to make, the driver had a bad attitude, and my sandwich had a funky taste which turned out to be mouse droppings. This is disappointing. read more

Jimmy John's - Mouse droppings - Sandwiches Near Me - Norfolk, Virginia

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I frequent this place semi-regularly I always order the same thing a NUMBER 8 no lettuce, no tomatoes, no mustard. Today seem like that order was beyond complicated after 5 times three of which I drove there for the sandwich finally finally I got my sandwich. Will not be returning any time soon l, seems like it was Ann inconvenience re-making such a simple sandwich maybe. Maybe next time the sandwich maker will be in a better mood... read more

I have ordered from this location at least twice weekly this year and often times than not, the get the order wrong. How hard can it be to cut a sandwich in half? They're obviously NOT reading the order correctly/fully. Do better, JJ! read more

The Jimmy Johns on shore drive is absolutely amazing! I needed to organize a box lunch for 200 people, last minute and they graciously accommodated. Not only were they unbelievably friendly and helpful, they remade a quarter of the order we had mistakenly ordered wrong, without me even asking. They went above and beyond to ensure we had the best quality food and experience, even though the mistake was 100% my fault. This kind of integrity is a rare find and I will forever sing the praises of this location. I commend the staff and am so grateful for their commitment to customer service. read more

I usually love eating Jimmy John's but was very disappointed by the sandwich I received from this one. There were two pieces of meat on my wife's and my Vito. The sandwich was made fine, but the portion just made me hungry. Felt like I was just eating bread and not worth spending money on. Pretty lame! read more

Overall I'd have to say the service is good, they're friendly and very fast. The only issue I have is with a couple my past orders. A few of those orders were missing lettuce on the sandwich when I had specifically asked for them to add/keep lettuce. The sandwiches were still very good, just missing a key ingredient. read more

Had an awesome experience here placing a large delivery order. All 24 sandwiches were accurate and the delivery driver was timely. The ease in working with management was what impressed me the most. I am very appreciative, especially during difficult COVID times, of a job well done and this location's staff and management deserves a big THANK YOU! read more

Sandwich was ok but could've had more of the "fillings". I will say the bread was fresh. Didn't get a receipt after being charged $25 on something that would usually cost maybe $18. The lady at the register charged everything separately, instead of for two combos and forgot straws. Not really happy with this location. read more

I am usually a huge fan of Jimmy John's but this one is not run right. The bottom of the bread was hard. When we told the employee, she was argumentative. She said the bread is fresh. We physically knocked on the bread. We then asked to see the manager. She said she is the manager. We told her we aren't eating it. She said "ok have a good day". We asked for a refund and was told she cant do that. We then insisted. She said she would finally do the refund but didn't take our card. So we are wondering if it will even be refunded. Please do not go here. Go to another one! read more

I stopped by the Shore Drive location for my second visit and Katie is amazing, all staff at this location are super friendly, efficient and will continue to have my business. Thank you!! read more

Just stopped by at this location, the advertising manager was very nice! Staff were very polite and quick with making my sandwiches! I unfortunately ordered 2 bags of chips and forgot to pick them up before walking out of the store.. But a great experience anyway! read more