The Food is always fresh and seasoned very well. The service is excellent very respectful and…read morealways looking out for the customers. This is my third or Fourth time here and I'll be back

Went in today and ordered a 15-piece whole wing meal. After receiving my order, I asked for mild…read moresauce, hook sauce, and some lemon pepper on the side, which I've been getting for years. I was told they charge extra for lemon pepper. I simply asked when they started charging for it because I've never been charged before. The employee responded that they have always charged for it. When I explained that I had never been charged in the past, she told me she had been working there a long time and had never seen me before. At that point, it felt like I was being called a liar. I made it clear that I had no problem paying the charge--I was only asking when the policy changed. The issue wasn't the cost; it was the way I was treated. As a longtime customer, I didn't appreciate being spoken to that way. Because of this experience, I won't be returning, and I'll be sharing my experience with the customers and friends I've referred there over the years. I have proof of some of my past purchases and visits.

I ordered delivery and the food was pretty just okay. Food was well packed, however…read more The Urban Fries weren't too bad, although two little slices of pickles does make the food feel stingy for some reason. The chicken tender prices are criminal here, especially at the delivery prices, and it's definitely not the best tenders I've had. I don't rate based on price, but it's at least worth a mention. The spice level was good, however, and what I've expected for Nashville hot. I enjoyed the cup of seasoned corn, although there was one unpleasant bite where it was just char, like just black burnt stuff. They need to clean their grill better! Lastly, the Texas toast you can definitely skip. It leaned on stale and I'd rather used to butter in my fridge. The sliver of sesame on one side was fun, however.

We came in to eat and were the only ones in there initially. After ordering it became very busy…read more It took 30 minutes to get our food and someone who came in AFTER us got his food before ours came out. We watched multiple people walk out because they were told it would take 35-45 minutes for an order of food to come out. Which is UNHEARD of for a fast food joint. When we ordered they asked if it was dine in or Togo which we told them dine in. They proceeded to pack up our food and practically rushed us out of the store. Apparently they value online orders and Togo orders vs the customers that actually want to dine in.

I have been here several times. I pretty much order the same item when I go. This is the second…read moretime in a row that my food has been messed up. Yeah, I guess I should have checked, but that's what I get for having faith in this place. The passed few times I have been, there has been this kid who works at the front that looks totally lost. He always has trouble finding your order, then he talks slightly above a whisper and you have to ask him to repeat himself. Frustrating. I did an online order for the Tiajuana Street Fries with the chili lime chicken. I asked for no cilantro. I guess no cilantro means I can't get corn either, because they omitted that. I drove there the next night and they said there was no manager there to help and they wouldn't be back for a few days. Oh, and don't bother calling, the phone just rings.

I found this place through lunchdrop at work, and so thankful for it! Soooooooo good! I had the…read moretijuana fries and I'm craving them right now as I write this. Usually fries aren't good after a certain amount of time, but for delivery they were still warm and so flavorful! I've been talking about those fries all week with my husband.

Nice hidden gem! We didn't make it out of the parking lot because it smelled so good…read more Candy yams 10/10 Mac n cheese 10/10 ( soooooooo cheesy!) Baked seasoned jerk chicken (my jamaican husband gives it a solid 5 because it should be grilled not baked) but I liked the fall off the bone and spicy flavor! Will definitely be returning soon!

I decided to give this place a try and I was not impressed. I got the lasagna for $27. It came with…read morean old wilted lettuce salad, burnt garlic toast with no garlic, and the lasagna had a funny taste. I would not be returning.

Great food and quick service. Nice change from Popeyes. Chicken was tender and juicy mashed…read morepotatoes with gravy spot on.

Shared a 5-piece meal and I'm full. The chicken was hot and fresh, well seasoned. Same for the…read morefries. Even my Sprite was on point! Apparently this is the best location. I live 30 minutes away and will drive here for this chicken again. The service was great, the young lady at the counter with the braid( didn't get her name ) as well as her co-worker who was serving (a guy) extremely attentive and pleasant. The music was good and it was an all around good experience.

Two of the best things on earth under one roof. JJ's really knows how to do it right. Great warm,…read morefriendly and fast service at the counter. The restaurant is kept fairly clean and has a nice vibe. I had the fish, shrimp, chicken and fries. Everything was made crunchy and tasty. Certainly worth coming back.

Customers Beware. I ordered the daily special, which was…read moreadvertised as including a drink. When my meal arrived, only the food was served, and no drink was provided. I had to ask for the drink that was supposed to come with the meal. It felt like the restaurant was hoping I wouldn't notice and just leave. This is not how we do business.

"DAMAGE CONTROL" On…read moreyesterday, I placed an order through Doordash and requested no bread but called and asked if I could substitute for more pickles. The cashier asked the manager and she was willing to accommodate me. That was nice of her because she could have said no. My order consisted of a tenders basket (Nashville HOt) and large kale salad. It arrived via door dash excellent delivery and kind driver. I opened my food and the SPICY SMELL was literally unbearable. I then started thinking maybe I am being sensitive. I cut a piece and tried to eat it and almost choked from the pepper. REMEMBER I am originally from NOLA so SPICY Is my forte. I immediately called the store and was asked if I wanted to come in or get a refund. I requested a refund than the cashier says " I don't know if we can do that so let me check. I waited a few minutes, then I continued to wait , then I hear staff laughing in background, then someone says "ISN'T THAT WHAT SHE ORDERED" at this moment I became frustrated. I had been busy all morning and needed to sleep for work that night. I headed to the store and you would not believe once I arrived at the store, the cashier was helping customers, and the PHONE WAS OFF THE HOOK by an unoccupied cash register. I immediately requested the manager in a calm tone. The manager VERENICE arrived at the front counter and greeted me. I was so furious so the first thing I did was show her my phone and the phone off of the hook. I was on HOLD for 24 minutes see picture below. She proceeded to apologize and attempted to explain they the call was missed. I further explained that DOOR DASH prices are higher so offering a person to come in the store is not the bet alternative. I ordered DOOR DASH for a reason and it is a huge inconvenience when I have to arrive in store to correct a worker's mistake. SHe understood exactly how I felt and offered a solution. I also requested for her to smell how hot it was as well. She proceeded to tell me they are using a new seasoning and she believes the person put too much. My rebuttal was you have to be more careful in preparing food like that for a customer knowing there is a difference. I know you may be confused at why would I still give them 4 stars because as the MANAGER she listened to constructive criticism, offered a solution and made sure I was satisfied. I believe it is very important as a REVIEWER to be honest and fair while also telling the truth along with offering a the solution. Whomever is the owner of this franchise I am sure you may be disappointed with the "24 minute hold time" but you should be more proud of having a manager in place who does damage control and encourages the customer to return for a better experience as well as fix the food again.

Stopped in for lunch. It wasn't busy thankfully. I ordered the fries and chose to dine in. Food…read morecame out hot and fresh. The fries were good paired nicely with the mac and sauce. I ordered the large portion but I only needed a half order it was so much food. I do wish the staff was friendlier and more welcoming.

The food was good but very very salty . Bp sky rocketed... not sure if it's cooked that way or…read moresomeone adds salt but this is a lot. The chicken itself was good !!. The fries were inedible because they had tons of salt on them . Service was good Ambiance is like fast food chains

First time and the server was amazing and so sweet. The food was good. We had a hard time deciding…read morebut in the end we're very happy with the selections along with the many different sauces. The banana pudding was so freaking good. I almost got another one. The atmosphere is laid back family time with music playing. It's nice and chill. I recommend it.