Abel advised us when he was going to arrive. He and his helper were right on time. They installed a smart toilet for us. These toilets are twice as heavy as a regular toilet. Our bathroom is tiny, so not an easy task. Yet, they handle it, with expertise and precision. Abel and his helper were very courteous. A signature mark of all John Owen's employees. Mark S read more

John Owens Services - Smart looking toilet - Heating & Air Conditioning/HVAC Near Me - Santa Rosa, California

We had a great experience with Alex Desperrier from John Owen's Services this week. Alex came out to provide a quote on converting our HVAC and hot water systems from gas to electric. Alex called ahead to let us know how long the whole process would take, spent quite a bit of time looking measuring our home and estimating the energy needs and talking to us about options. Very personable and knowledgeable about the latest HVAC systems. Thanks Alex! read more

John Owens Services replaced my old, on-demand wall-mounted, gas water heater with a new heat pump electric one. Every interaction with them was professional and courteous. The work was completed carefully and on time and they handled the application for a Sonoma Clean Power rebate quickly and correctly. A completely satisfactory experience. read more

Had a leak in some copper piping at the end of September, John Owens came out the following Monday (Oct 2) and sent me a quote. Despite many back and forths, they never scheduled anyone to come out until Nov 4. That person called in sick. They told me they'd follow up on scheduling, but never did. When I called back in, they told me they didn't actually have the part they needed. So, 6 weeks and running with still no water running in this part of the house, and somehow they still don't have the parts they need. Folks answering the phone do not coordinate with each other, and no one knows why it might take 6 weeks for them to obtain the right piece of copper piping... or why they never respond to my various texts or emails. read more

We have great history using John Owens Services. at our home. A few weeks ago we had the drain line from the kitchen sink to the sewer pipe changed from the original galvanized pipe to a 2" plastic pipe. The shower kit was also leaking and needed replacement due to age and usage. The work was done in a single morning and we are very happy with the results. NOTE: Our house was constructed in the 1950's and those original galvanized pipes will corrode and rust will build up inside. If you have been calling the ROTO-guy every 6 months or so to snake your plugged drains-the replacement of drain line is the way to go. We saw a section of the old removed pipe (YIKES) and the newly installed plastic will not attract any rust/corrosion build up. read more

This company did a very good job of sending their best guy out to sell the deal. Everything thereafter was fair to poor. I paid over $7000 for a heat pump water heater on a flat rate. But I looked up the unit I bought and all parts included would retail under $2000, which means they charged me $5000 labor for two guys (one of whom knew what he was doing) to do one day's work. I went for the deal based on a huge rebate available, which they calculated on the estimate as part of the sale price. During set up I was told the rebate would come in a month or two. Two months later I called to ask when my rebate would come and they were extremely rude, said it was impossible to estimate how long it would take, and said no one would have told me 1-2 months. I tried talking reasonably a few times and it was a terrible experience. Also, they told me as part of the rebate, PG&E would control the heater power during peak demand times. But they actually control it all the time, and I cannot change settings. Installation was November 2023, rebate finally came June 2024. So there is your actual estimate how long the rebate takes, over 6 months. Water heater works fine, overall terrible experience. I have learned my lesson to shop around, ask more questions up front, and to only work with companies that will itemize parts and labor. I can pay a flat rate, but no plumber is worth $2500/day. read more

I am surprised how excellent John Owens Plumbing services is. I requested a visit. They confirmed a time and were able to perform some needed work in a very professional manner. Very polite, on time and on budget. Will C. was very good at communicating how the work needed to be done and was very good in his clean up after the fact. I highly recommend John Owens plumbing. I asked for the plumbing group after having a very excellent experience with the John Owens HVAC team. read more

I called John Owens Services because I had a problem with my furnace not heating our house. I talk to Nikki told her my situation and she said she would contact the tech and get back to me. In an about a half hour she texted with a timetable of when the tech would be able to stop by. Cody showed up and diagnosed the problem and in less than 1/2 hour it was fixed! Thank you Cody and Nikki for being so knowledgeable and professional! I will be using them in the future! Side note- I called two other companies the Friday after thanksgiving and they didn't return calls when they said they provided 24 hour service! read more

We have hot water again! Thank you to John Owens for speedy and efficient service! I called Monday morning and a technician was out that afternoon to look at my failed water heater, gave me a recommendation and quote on a new one (that was completely in line with the research I'd done), and got the process going to have another team out to install the replacement today. The crew just left after installing the new tankless heater and hauling away the old. I would definitely recommend this company to anyone! read more

What a terrific company. We just had the expert services of Chris Simons, the technician who installed a new recirculating pump to our hot water system. Exceedingly knowledgeable and courteous, as well as a creative problem-solver, he got the system re-wired and re-plumbed in short order. Thanks to the whole Owens team, and a huge shout-out to Chris!! read more

Technician arrived on time and quickly diagnosed my issue as an slowly failing ignitor. The element was still glowing but not hot enough to reliably spark the flame. I appreciate that he did not try to sell me an expensive repair and with his diagnostic info I was able to complete the repair myself for $60. read more

If your looking for a honest, hard working local family owned business for all AC + Cooling + Plumbing then you have gone to the right place. From booking my call, my service representative Stacy was friendly, efficient and made me feel good with my choice to choose them vs many other competitors. I had a new furnace put in and I cannot be any happier with how the install went, the team was very professional and left the work space clean! That's a plus. I look forward to giving more business to this company! read more

I was having off and on issues with my furnace "firing" on. Moore came out three times (repaired once but only lasted a week) and gave me a quote for over $6,000. to repair. I then had David from Owens Services out and he repaired my furnace. He was very professional, knowledgable and articulate in explaining the problem. For $225. my furnace was up and running and is still functioning well over 6 weeks later! So glad I got a second opinion with John Owens. I was very pleased and impressed with all aspects of this company! read more

Loved that no matter who came out to our house to check, repair, give an estimate or to install our new furnace, they ALL arrived on time! Everyone I had contact with, whether it was Ashly or Stacey in the office, or Brad, Chris, Alex, Ricardo or Joshua as Techs, everyone is super friendly, courteous and professional! Ricardo and Joshua, who installed our new furnace were super friendly, knowledgeable and extremely professional, explaining every step of the process so my wife and I totally understood everything they were doing. When all was said and done they left our home looking better than when they arrived! Also, as nice and professional as all the staff are, when it came to pricing a new furnace for our home my wife and I found John Owens Services were the best deal in town! More than fair in pricing, along with old fashioned outstanding customer service. John Owens Services is our automatic go-to for all our Heating, Cooling and Plumbing needs! Give them a try and you'll be as pleased as my wife and I are with this outstanding company! read more