I own a 2015 Ford Transit Connect and the rear door handle latch was giving me problems as well as the Bluetooth. Knowing that there is an open recall on the sliding door, I had my brother bring the van in for inspection (maybe there is a recall on the rear door as well or that it could be covered by warranty). Today, my brother came in to pick up the van and the service writer handed him a bill for over $160.00 - for nothing to be done on the van at all! I spoke with the service writer, who got a person on the phone that claimed to be the parts and service director. This person get rude with me, condescending, and placating. I want you to know that he claimed that they see 160 people a day in their service lane and that everyone pays this fee. He also claimed that they told my brother about this fee when he dropped off the van. In a rush to leave, my brother signed a work order that was not adequately explained to him - had he known that he was signing for an inspection, he wouldn't have authorized it. Then the service director said that my brother was rude when he dropped off the van, in an attempt to redirect the conversation to us. These feel that these people are rude and their policies are unilateral. I feel that I have been discriminated against by the service department here, and that their failure to waive their "look at the latch fee" is a personal attack. ~! To top it all off, the latch that they "inspected" is now in worse condition that when the van was dropped off!!! This experience has wasted the time to drop off the van, the time today failing to resolve what I feel to be is a nonsensical charge, and now we have to bring it back on a Monday. We also brought it in for the Bluetooth to be looked at and now it the Bluetooth wont even pair!!!! I am beyond angry at the way Redlands Ford handled this situation. The service director and the service writer handled this situation with a total lack of professionalism, they were looking to affirm their position, not earn a customer's business. If you go to Redlands Ford, beware. I'm sure there are good people that work there, possibly the owner. I just haven't met them yet. I intend to contact the local Ford factory rep and get this person involved. I will also examine my options with the Bureau of Automotive Repair Monday. To anyone reading this, you need to know that you have rights as a consumer to reach out to the California Bureau of Automotive Repair, the local Ford Factory Reps are very easily reachable, and if they have used any questionable sales tactics you can contact an investigator with the Department of Motor Vehicles. read more

I had to take my Lincoln in on 4 different occasions for the problem to be diagnosed and solved-- 1st it was supposedly two axels that needed to be replaced at $1000, took it back and the car was still making loud noises, 2nd time taking it back they stated it was the upper control arm that needed to be replaced. Once I got it back it still had the same noisey issue, third time they stated it was the shocks and then a day later they called and stated it was the lower control arm. After being charged $174 for a complete diagnostic I still don't understand why this was not diagnosed the first time. On top of having to take my car in 4 different times, the service representative BRANDON gave horrible service, on one call I made to him he was screaming at me that they went Above and beyond already for me, I stated Brandon my car isn't fixed so how is that possible? After requesting to speak with the manager Brandon stated The manager would call me when he was READY! The final time in the shop I had to pay $360 out of pocket to rent a car from Enterprise down the street to get me to and from work since FORD didn't have any to lend its customers. The entire service experience left me feeling like I will NEVER buy a Ford or take my cars for service here EVER!! I still have not gotten an apology from anyone about he way Brandon was screaming at me over the phone. I will not be back. I am also hoping I get my $1000 I was charged back for the axels that were replaced because that did not fix my issue. read more

This dealer provided great service towards my needs, the staff were friendly and understanding. Noah in sales was the best, he was informative and knowledgeable on the vehicles.. Expect long wait times for car repair/services. Fabian however, will ask if you want extras and simply try to sell you anything just to make his monthly commission. read more

February 3, 2022 I scheduled an appointment with Ken Grody Ford to bring my work vehicle in for service on some defective issues. They kept my vehicle all day. Once my vehicle was returned to me I was told by Robert Torres that when the parts come in we'll call you and you can bring the vehicle back in. He never called. I called him 2 weeks later and he said the parts were in and I scheduled a date to bring in the vehicle. The second time I brought it in they told me that they were having problems with programming the module but everything else was finished. So they put the radio back in the vehicle and let me take the vehicle and when the new unit was ready they would call me back in to bring it for final repair. But come to find out everything else was NOT completed as they told me...but I'll get back to that later....They weren't able to fix it so they kept imy vehicle and gave me a rental. So they have had my work vehicle for 2 weeks now! The problem with this is that that van is my livelihood and I have NOT been able to work for two consecutive weeks. Everytime I bring my vehicle in for a service that's another day without pay because unlike the service team at Ford I do NOT GET PAID! So for everyday they lie to and tell me that the "part" is on the way...or that they are "waiting" for Ford to respond...or it "should" be ready by a day or two it's another day without pay. Robert Torres was completely dismissive and was deliberately indifferent in regards to to my work situation and me not getting paid as it pertains to Ken Grody Ford's seemingly lethargic approach to my work situation especially in today's economic climate. Then I tried to speak the service manager but my calls were screened and I was told that he was on vacation. So then I asked to speak with the "assistant service manager" and a guy only described as "Trevor" got in the line and tried to be helpful but all in all he said the "part" should be in Monday or Tuesday. I called back Tuesday and low and behold ""Trevor" wasn't available because he was test driving a vehicle at 11am in the morning. So when he did not return my call I called back only to be told that he was still test driving a car! When I asked for someone higher or of equal authority they told me that they were all on the same test drive...(my thoughts exactly)! Finally I spoke to someone named Michael who basically said he's not sure when the car would ready he hoped by Friday. Which is two weeks and 2 days that I have NOT been able to work and bring in money for my family. I don't know about you guys but I can't afford to miss 2 days let alone almost 3 weeks without pay. The customer service here is beyond deplorable. You could have built a whole car in that span of time! Unapologetically dissatisfied!! read more

Service department would not return my calls for a maintenance appointment. (Two different occasions) Sale guys were decent, not too pushy while I browsed. read more

If I could give 10 stars I would! Professional and they really care about people! If you have the pleasure of working with Tina (Finance), Jeff (Service) or Woody (Sales) you will be in the best of hands! I Recommend Ken Grody Ford to all my family and friends. read more

Ken Grody Ford - 2012 Camaro SS, MINT! - Car Dealers Near Me - Redlands, California

Horrible customer service! Do not try to sell your vehicle to these people and try to buy a vehicle from this company. Go to Ontario and buy a Ford or buy a Chevy from Tom Bell this place is horrible when it comes to Customer Service. I wouldn't recommend this dealership to my worst enemy. That alone should say enough! It's the smallest dealership in town so that and the fact that they have a hard time selling Fords. read more

They obviously don't want to sell cars! OK, Ford sales are declining. From Google: "Ford's weakened performance was primarily driven by low sales of ICE vehicles, which fell 8.8% from the prior-year period and 10.6% from the previous month." Ford sales are dropping so Ken Grody's solution is to raise prices!?! They had $5000 "market adjustment" add on to the vehicles MSRP. I will not do business with someone with a dealer markup, but I drove all that way, I figured I might as well look at the vehicle I wanted. The young sales guy took me over to fleet sales. There were two guys in there chewing the fat. I waited and waited and they were still chatting, so I walked around and looked at some of the vehicles. They never came out. I figure if they don't want to sell cars I'll go somewhere else. I have bought six F150s, an Expedition, an Escape, and a Focus. I'll go back to one of the dealers I've had a good experience with. read more

The experience i had was great!! My sales rep was German he went above and beyond to help me get what i wanted at the price i needed. I love my new car! And German made it happen read more

Came in to look at a new Bronco.. wow just wow. No help!!! Ridiculous. The gentleman said if you want to see them they are inside with the door unlocked but not for sale. Whatever bye bye. read more

My truck has been having a few issues the past couple weeks so I brought it down here. Chase helped me more than I thought possible! Helping me out with getting my truck fixed and the cost! Absolutely amazing and definitely will be coming back here for anything I need. Thank you Chase! read more

Looking to buy a car for my son. Went in today. Preface this, we have bought 2 vehicles from this dealer before, both 4x4's at the same time. Drove in, and about 90 salesmen were standing in the customer parking spaces, no one shopping there and understand why now. I had to drive around them to park. Got out of my vehicle with my sons and started to walk to the new cars to see what is available. When one of them said "can I help you?" I said yes if you can find me someone who was not standing in the way of me parking. At this time, one of these losers stated that I did not have to shop there if I did not like it. Mind you, I was walking towards the new cars at this time. I stated ok and walked back to my car. On the way, he stated I could not afford a car there as I was driving a car that had a dent in it. This proceeded into a shouting match on the lot as we left. He wonders why he has to work on Memorial Day, standing in the hot sun, trying to make a commission. No wonder why Redlands Ford is hurting for business. read more

I haven't bought a vehicle here my review is related to the Service Department. I've been to a lot of different dealerships and repair shops and Chase has become my go to person for advice and help on my vehicles. He's always been honest with me and has never left me hanging without an update. read more

I had left a one star review for grody ford dealership service quality specific to service employee Brandon. When we picked up our vehicle Brandon came out and personally apologized. It takes a good man to stand up to his actions and Brandon stood for his cause with honest regret. Because of his action I am amending my review. read more

Appreciate that they found a way to make sure my concerns were taken care of . A little bump in the road but with communication they were able to make everything right . Thank you to the service dept . read more

Went with my bro to help him find a new whip. Turned out I wanted to do some browsing as well. The customer service was great. Didn't get to make a deal on anything yet but I will be back soon hopefully to get a raptor or f 150. Ixis helped us the whole time and she was very helpful and professional. read more

I have been coming to Redlands Ford for service for over 10 years, every time someone tells me not to go there for my service or repair needs I give in and get estimates elsewhere but they are either to high$$ or can't get me in for weeks and forget about getting a free shuttle home and back like Redlands Ford does so I always end up coming back home to Redlands Ford to my Ford family who are all really great especially Mike K & Trevor in the Service Dept! Everyone is smiling,polite and helpful, my trucks get fixed and are happy and I'm happy! Happy Holidays Redlands Ford I'll be a customer forever! read more

I had the worse experience in buying a car. These guys are liars and deceivers starting with Rene Mancia the sales manager down to all his subordinates. I bought a used truck from them and we identified that there are a few things that need to be taken care of such as gas cover door not closing 110V plug not working and passenger seat massager also not working. We were promised it will be taken care next day and a actually made a service appointment. We never got the items fixed. Next day they stated that we now have to wait 30 days until our insurance kicks in then come back to them. Of course we had to pay the deductible. They knew that I was taking the car in a week to Michigan so they took advantage of our trust. They do not deserve the business of out good Redlaneers. read more

Many thanks to Lax, Tina, Beatriz, Luis, and Chase for taking such great care of me! Whether buying another vehicle or needing a service, one knows they are family here! read more

Jay Y. was terrible, hard to get a hold of, as soon as you did talk to him he would rush you off the phone with the promise "I'll call you right back, I'll call you right back" and then I would never hear from him until I called him back... On top of that, he was slightly degrading, somehow the fact that I was young made things comical... which he made clear every time I'd ask him a serious question and he'd chuckle then go on to say "look, young lady..." The other representatives were great to work with but if you get Jay, perhaps ask for a different rep. I understand most car buying experiences are pretty straight-to-the-point, but I ended up going to a different dealership entirely to finally buy my car. It's not too much to ask to be treated, at minimum, okay. read more

Purchased two trucks from Ken Gordy and their customer service is top notch. Alex gave me awesome customer service!!!!! I will be back!

I been going here for years and Mike and Chase are absolutely the best. They always go above and beyond to really address my needs and also make feel like I'm the most important customer even when they are extremely busy. I never feel rushed and they are great about keeping me updated. Mike and Chase you are the best! read more

I've been waiting on the 2021 Ford Bronco Full Size for over 2 years! I called Ken Grody Ford in Redlands and they had 4 but only 1 for sale! My husband and I rushed down to finally see the 2021 Ford Bronco! We were over the moon they were all Beautiful vehicles. My husband wanted the Cyber Orange WildTrak Ford Bronco, this one was unavailable! We were then shown the 2021 Big Bend Ford Branco in Velocity Blue. We were really to proceed with a purchase when the gentleman helping us let us know that this bronco was about $35,880 currently but it would be marked up by $25,000 do to the dealership taking advantage of the Chip shortage and the Covid Crisis so basically they were going to take advantage of us. I feel like this is absolutely dishonest this is just downright dirty trying to put a $25,000 over the sticker price value of the vehicle because of a chip shortage how is that my problem! Anytime I've ever went to Ken Grody Ford Redlands I felt like they were trying to take it advantage of me every single time trying to get one over on me I will never take my business there again! read more

Very disappointed. Had an oil change at Redlands Ford. They said my brakes were "yellow". I'm going to be towing a tent trailer and didn't want anything going wrong. I got a quote. I also got a quote from Pep Boys in Yucaipa. Pep Boys was a little cheaper, and closer, so I went there instead. Well, Pep Boys said I didn't need brakes!! This is why auto repair has a bad name. Shame on Ford. Thanks Pep Boys!! read more

Craig, Brought RV in. First come first serve and it was pretty fast. Great coffee and donuts. Prices were great. Jack read more

This dealer is the type that gives car salesmen a bad name. We found a used car that my wife and I were interested in onLine at this dealer. I corresponded at length with one of the salesmen, Luis, about the car. Luis sent me videos about the car and we set up an appointment for the following morning. We even confirmed the appointment that morning, as we were driving over an hour to see the car. Once we got there, after some apparent confusion to locate Luis, the games began. Luis made a show of looking for the car, saying it may have been moved by the porters and he would "look for it on the back lot". We watched him speaking to management in a glass walled office for several minutes. Then he came out to us with a print out in his hands, saying the car had been sold that morning but they had one "almost like it" but a year newer and naturally at a higher cost. No apology for the switch, or for wasting our time and gas. My wife and I accused him and the dealership of a bait and switch and Luis had the nerve to tell us not to get upset! We left immediately after cautioning another couple looking at cars to not trust the dealership because of what we perceived as the game that had been run on us. It is true we had not put any deposit on the vehicle, but also none had been asked for. Also, Luis had started work shortly after they opened that morning and if the car was truly sold as he stated, we deserved a call to let us know so that we could decide whether a long drive was still in order. Apparently, checking to see if a car that he had promised to show was still on the lot that morning was beyond his capability. Knowing how long the typical car sale can take, I find it less than credible that particular automobile was sold that morning in the space of less than 2 hours. As a result of this fiasco, we are now working with another dealer who is honest. read more

I had a scheduled appointment to see a Mustang gt and when I got there they said they didn't have any

I have taken my Ford Fusion Hybrid to Redlands Ford since I purchased it back in 2013. The service team is always friendly, approachable and professional. Any questions that I have always get quick answers. I do have to give specific recognition to my service adviser, Chase Vogel. Chase has helped me out on several services for my vehicle now. Most recently, Chase helped me with a fuel door that broke after getting gas on my way to work. Chase went above and beyond to ensure that the service was covered by my warranty. I will continue to take my vehicle to Redlands Ford for all my routine maintenance, tires and repairs (knock-on-wood that I don't have any more of those). Ask for Chase when you take your Ford in! He will ensure you're taken care of from beginning to end. Thank you! read more

Luis, Jimmy and the manager were extremely helpful and professional. We had got scammed by a family owned dealership and would have never known had these guys not have been honest and telling us the reality after they took a look at the contract that was given to us by the prior dealership. We were able to cancel the illegal contract, we got refunded our money and purchased an suv here at KEN GRODY FORD. You guys are the best!! WILL DEFINITELY COME BACK FOR ALL OUR FUTURE CARS!! read more

Great customer service and made my repair experience as painless as possible. Thanks Chase V.!

Drove by the dealership Sunday Night 9/12/21 to take a look at current inventory and get a better feel for what I might buy next year, 2 hours later I left feeling part of the Ford Family with my new Expedition Limited. My wife and I have have purchased 10 cars in the 15 years we've been together and by far we left here feeling great about our purchase but even better about our experience. Tina in finance is a true gem, I hope this email is read by The Grody Team and takes note of her service, from the moment she helped out with the transaction she made us feel welcomed and safe knowing that the dealership stands by their customers and their commitment to reliability. When you spend 70k on a suv having that reassurance is everything. Its been over a week now since my purchase and man I love my truck. I've told all my friends and family to go see Noah n Tina in finance if you wanna deal with good honest people. I live in Redlands and will continue to shop in Redlands because of the people at Ken Grody Ford. Shop Local! Ill be a KGF customer for life. Thank You Tina n Noah for everything ill make sure to stop in and say hi when I bring my truck in for routine service! read more

Purchased my New Ford F-150 from Tommy Tong and Danny Hernandez. This was the easiest and best buying experience I've had in the 10 plus new vehicles I have purchased throughout the years. There were no hidden dealer costs of any kind what I saw was what I paid. Definitely recommend Ken Grody Ford Redlands. Ask for Tommy or Dan to get you into that new ride. Also the finance team was amazing They got me a lower rate then the amazing low rate I had through my credit union. Hats off the entire team. read more

The service department here is horrible!!!! I have taken my vehicle here a few times before but this is last time...NEVER again! The first time I dropped my car off it was to have an oil change and to check light bulb alarms. It was there for two weeks!! When I called them to find out the status they said "yes it's done, we'll send a shuttle out to get you...be there in 30 minutes"......Two hours later, I called back and apparently they forgot to send the note. When I got my car back, I realized that The light bulb issue was not fixed...After two weeks!!! So apparently I didn't learn my lesson the first time and I took my vehicle back to have some other service items taken care of, months later. In addition to having the vehicle serviced I requested to have my vehicle washed at which I was charged $19.99. I was lied to by the service department about the car being washed already. So when I picked up the vehicle in the rain I expected it to be already washed sitting in the rain, but apparently not. They washed my vehicle in the RAIN in order to cover a lie, as I stood waiting for it. Pathetic! If for some reason I owned a lawnmower made by Ford one day, this would be the last place I would ever take it. read more

The clutch on my car went out, and though it took a few days, I could not be happier. Chase, Jeff and Tristen where incredibly helpful, super friendly and very very quick. I was updated daily, never on hold for more than two minutes, and in and out very quickly. As a young woman, getting my car fixed can be agonizing, typically different dealers have tried to rip me off, write me off, and without my Dad or brother I couldn't get anything done. Here I didn't need to worry about it. Which was a refreshing change. The prices where good, the issues where explained to me and there was no rush. I will be coming back to this dealership. read more

Sales women LAX, was easy to work with and would work hard for you to walk away with a good deal. Thanks Again read more

I want to recognize I.V Vasquez on her above and beyond customer service. Came in to sell a car and she handled the unique situation with care, went over all the documents with me and never rushed through the process. read more

I love this place they always take care of my vehicle get it done on time ,very friendly and knowledgeable staff Thank you..... read more

I would strongly discourage anyone from using this location for service of any kind. Reason being I brought my car in for a service on the rear seat belt pretensioner that was locked and I was unable to lift the passenger seats back up. After spending 7 hours with a technician i was told that the pretensioner was broken and was quoted 400$ for the part and instillation. I was then reassured that this was fairly cheap as they were explaining they had a ford F-150 come in the week before and they paid 800$ to repair it. After doing some digging and research this is fairly common with my vehicle. Needless to say I was able to fix the issue in less then 30 minutes with one simple tool ( an allen wrench) and the part that i was told that need to be replaced worked perfectly fine. I also took it in a month before for a recall on the front seat belts and explained to them the back had the same issue and was assured they would take a look at it and sure enough it was not fixed nor inspected. Ripping off customers and overcharging for issues that can be troubleshooted and fixed with minimal cost is not the way i would imagine a business to be ran with success.What ever happened to an honest days work? -Disappointed Customer read more

I purchased a slightly used Ford after my car accident at a dealership I won't name in Redlands. After owning it only a few months I was driving on the free way and it shut down with no warning in the middle of the 10 freeway! After a super scary incident I called the closed ford which was near Colton. They said if I had my car towed there they wouldn't even be able to get to it for over 4 days. I next called Redlands Ford which a preferred since I live in Yucaipa. Jeff answered and told me if I got my car towed there he would look at it as soon as the next day. When I got to the service dept Jeff and Chase were extremely helpful and super accommodating! They handled everything quickly and got me a ride to go get a rental car. The very next day while I was at work I was called saying they found the problem and got it fixed! Thankfully still under Fords Factory Warranty! I was so happy with the speed of which everything was taken care of and the courtesy and helpfulness from Jeff and Chase from the Service Dept ! read more

I bought a 2019 Escape which developed a noise in the rear of the car. I took to Ken Groody ford service and spoke with Chase about my problem. After I got it back the noise was gone but came back after about 10 days. I called Chase and he got me in right away, had the problem fixed in 1 day. I'm very happy with the service I received and the extra effort that was put forth to get to the problem. I will continue to use Ken Groody ford as I have for years even as Redlands Ford read more