Very friendly staff and they fix it right the first time. Definitely recommend Redlands Ford.

Always a pleasure to interact with service tech Carson Sanchez. He is very helpful and professional. His technical acumen is above reproach. read more

I was really hoping Redlands Ford would be different. But unfortunately, after a few trips in, that is not my observation. I've had some basic services done on my F-150 Eco-Boost. Basic stuff, a couple of oil changes, a brake check, and coolant change. Why are the mechanics in such a rush? On my F-150 EB, there are several factory shrouds that one must remove to get to the drain plug and filter. Same for doing the coolant change. Rather than take a few minutes to loosen the plugs that hold in the shrouds, the mechanics just rip them aside and then stuff them back up when done, leaving the shrouds torn and flapping. Jeeze, removal using correct tools could not take more than a couple of minutes, and re-installation, including new plugs, could only take a few more minutes. So is the prevailing thought that Ford drivers don't lift the hood and look at things? Same goes with the rubber access covers underneath...if not properly aligned, they can and do fall off. The service guy actually said those covers were not necessary!!! So the service guy knows more than the engineers and builders at the Ford Factory?? NOT. I gave them 2 stars because most folks think 1 star reviews are just bashing, and I'm not here to bash Redlands Ford. So I figured 2 stars would get read by others and reflect that Redlands Ford is better than other service providers in the region. read more

The service dept is only good at showing you where the CASHIER IS! . they can't even DIAGNOSE! they're own FORDS CORRECTLY???

So far it's been a great experience dealing with Redlands Ford. I love the ease of an appointment, drop off and the constant updates I get from Redlands Ford . Mr. Jeff has been my go to guy , thank you for a great service and experience. read more

Just left the lot. Came in before they opened and lined up for service. Ask for oil change, standard 50,000 miles service....wiper blades and asked for the truck to be washed. This was 8am....told it would be done by noon. Came back at 11:55. Service done but no wash. Christian indicated they did not have time to do it. Left truck there 4 hours but they had no time. "Other people waiting". Really? What happened to customer service these days? Why not add staff on weekends if you cannot provide service? Unbelievable!!!! read more

My 2004 Town Car started honking its horn constantly. Door locks locked and unlocked while driving, and the alarm system was going off at odd hours - especially late at night. After taking my car to several area dealers, including Fairview Ford, Alvarez Lincoln and other independent shops, I decided to try Redlands Ford. Am I glad I did. Bruce, one of their senior mechanics, was able to diagnose the problem, although it did take two trips to the dealership. He even emailed Lincoln service to discuss the problem. After a short time, the problem was fixed totally. Now I can feel safe to travel and park my car outside a business office without fear of being embarrassed by the malfunctions. I strongly urge anyone with a problem like this to take your vehicle to Redlands Ford. Thanks again guys! read more

We want to the dealership to look into buying a reasonable car for my boyfriend. Someone helped us right away. They weren't pushy. They were incredibly helpful, honest and personable. When we went inside to work out the numbers- they gave us a great deal right off the bat, they didn't play games or go back in forth with us. The trade in offer they gave us for his truck was beyond amazing. We did not end up going with the car from that dealership- only because the car he ended up getting at another Ford had different incentives. (I tried to convince him to buy from Redlands! I really did!!!) The other thing was: I had tripped over something in their construction area and hurt my legs and hands and shattered my screen on my phone. I didn't want to say anything because I was totally embarrassed but then the guy saw my phone and asked what happened and my boyfriend told him. They offered to pay to fix my phone and kept asking me if I needed anything else, how I was feeling and if they could call to check in me later in the day. They seemed genuine. A few days later I took my receipt for my phone repair back and without question another manager handed me a check for the amount and apologized again and asked how I was feeling. If that's not customer serving - then I'm not sure what is! My parents have also bought maybe 9 cars from this dealership in the last 20 years.... We appreciate their service and are always satisfied. read more

I used Redlands Ford when my door latch broke on my 2012 Fiesta, on May 3rd. Drew was my service rep and did a good job keeping me in the loop using my preferred method of communication: email. I plan and run large events and was mid event planning when this whole thing started. I was working 10-12 hour days and never called during normal office hours. When I called during off hours I could always count on Chase to do a good job giving me a recap and getting me the information I needed. While there I also had some transmission work done, which was unfortunately on back order, so that wasn't ideal but Drew kept me updated constantly with where the needed parts were, when they would arrive, etc. I was always able to get a timeline even with the back order fiasco. Chase and Drew were very helpful when advising me on my options. My father worked at a Ford Dealership and it was just like getting honest advice from a family member. I chose to replace the clutch while my transmission was out and SAVED a lot of money down the road. I was originally quite leery of spending so much on maintenance but their advice was always solid, and when I consulted my father he confirmed they were spot on. Lastly, Drew went the extra mile for me time after time and I was so appreciative. I added items to what I thought should be checked out and Drew was always a positive spirit with my requests. I had him check my speaker and sure enough it was broken, while I chose not to fix it immediately it was nice knowing that the problem existed and what the price was to fix it. If you ever need work done I'd highly recommend having Drew and Chase on your team. Thank you for your help and I'll be back to see them for my speaker soon! read more

As a whole I feel this dealership is between 2-3 stars but that's only because ford is now on my negative star list, the sales people have been on my 0 star list for awhile, BUT the service team is like 10 stars so they make up for the low scores. Negitive stars for Ford- I have one of the infamous Ford Focus' with the dual clutch automatic transmissions and let me tell you, this car is like running windows 10 when it should be running XP. This car has been to the shop more times in the 3 years I have had it than my 1996 Ford Explorer has in its almost 20 years. and it wasnt just minor maintenance. Near death experiences of system failure on the freeway was usually the reason. =( so Ford and I are not friends. 0 Stars for Sales- But if we bring it back to before I got the car and was car shopping, the salesmen were mean and rude. The salesman talked down at me the entire time and made me feel like a dumb child trying to buy a car ( I am 27 now so then i was about 25?... not so young and dumb, plus I've had an explorer and a navigator by this point) . He yelled at me and lectured me about wanting a used focus year 2006-2008 and then found the most beat up focus in the back parking lot ( probably trade in) that had burns in all the seats, no headliner, dirt and grime covered steering wheel, smelled of smoke and cat piss and made me test drive it to "show you what you will be getting". I immediately left after the test drive and went to another dealership to buy my car, and a newer one at that, ....which I regret immensely due to the above. 10 + stars for Service- the service drive on the other hand- FANTASTIC! my car fried its transmission control module (recall problem) and after a near death experience I was in no mood to go to an out of town ford dealership with the AAA tow truck driver. I was tired, mentally and emotionally fried and just settled on the ford dealership in town with a prayer that it wouldn't be nearly as bad as last time. I am so glad I gave the service drive a chance. they were pleasant, helpful and followed up promptly. They even walked me through all the problems and warranty coverages... a big difference from the sales experience I had..... (but I do believe the cashier might be hanging out with the salesmen a bit too much because she had a chip on her shoulder when I came to pick up my keys and paperwork.) These guys deserve a chance even if you have had bad experiences at this dealership. P.S. My dad worked at a ford dealership in orange county my entire life, and still does, so I know the b.s. that some of these service advisers go through on the daily basis, and how it is hard to keep a cheerful attitude when people come into the drive and just start yelling about their car. I am not that person, but I am always impressed when the service writers are able to keep their composure and still treat you kindly after what I can imagine would be a terrible day. Of all the people in the dealership how can they be so cheerful yet the sales people and cashier are nasty to the customers? such a shame for the service team who are working towards feeding their families. read more

I purchased a car from Christofer Rivas & Richard Jerez 3 months ago. My car is awesome but customer service was the best. I didnt spend all day at the dealership. They were extremely helpful, polite and fast! They went out of their way to make sure i understood what i was purchasing. I was soo pleased with their helpfulness that i returned 3 weeks later with my 19 year old son who purchased his first car from Richard Jerez. He helped him by comparing cars side by side for him. We are extremely thankful for all the help we recieved from Richard Jerez & Christofer Rivas and from everyone at Redlands Ford. I highly recommend both Richard Jerez & Christofer Rivas if you are looking for a Ford. read more

Ken Grody Ford - Car Dealers Near Me - Redlands, California

See all

My daughter is a student at U of Redlands. We have a 2004 Ford Explorer that was having problems with the electrical. Chase Vogel in the service department was just amazing. I always have a fear of Dealerships as they can run up the bill when it comes to service. Not at Redlands Ford. Chase kept in constant contact with me, was always upbeat and informative, and also concerned about service levels and the safety of the vehicle and my daughter. In the end it was a fuse, but they spent a huge amount of time making sure the electrical was safe and sound for my daughter. You can't ask more than that. KUDOS to Redlands Ford! You have a great, devoted, and knowledgeable employee in Chase Vogel! read more

We bought our 2014 Ford Fusion SE Hybrid here this past Saturday, 3/29 through Nick Fletcher in Internet Sales (with an assist from Chris Rojas). This is my 5th vehicle purchase, and I have never had a more pleasant car-buying experience. Each and every department we encountered was extremely helpful, pleasant, and wonderful to work with. I highly recommend Redlands Ford to anyone making a new vehicle purchase. read more

Had to have my f150 pick-up towed to Redlands Ford I was not familiar with the area so I said just tow it to the dealer. BIG MISTAKE! It turned out to be a fuel pump which I understand is an expensive job especially at a dealership but it wasn't even that. It was that it took them eight days to repair it and in the process of repairing it. Their mechanic broke the fuel line and made me pay an additional $314 for their mechanics incompetence. I know enough about cars that if a fuel line was cracked before I had it towed in that it would have been spraying fuel everywhere. Don't become a victim like I was. STAY AWAY!!! read more

Sat through the buying process with my family. I work at a dealer too so I know how these things can go. They did an amazing job. Thanks to Chad, Luis and especially Fabian. He was a really great knowledgeable salesman. read more

I went in on Sunday to check out cars, because my 2001 Chevy had nearly 220,000 miles on it and it was time to part ways. I thought that I was going to have to go with a used car, again, as I didn't think I could afford a brand new car. In under four hours, Andrew showed me some cars in my price range, I took one for a test drive, and I purchased a brand new Ford Focus hatchback. read more

My car is responsible for getting my wife and kids safely around town. My entire life rides this car, and I am very appreciative when people who I choose to service my vehicle understand the responsibility and trust I am giving them. Chuck in service will forever have my business. Telling me the brakes felt funny to him when he was pulling the vehicle up, so he made the tech's re-bleed the bakes and re-test drive the vehicle was impressive. And while I had to wait a few minutes, totally worth it. Also VERY happy to see Redlands Ford finally get a remodel, the entire atmosphere is much better. read more

I expected to be heart broken and walk away in tears. That did not happen. The service department seriously made my year when they told me that my repairs were all covered under warranty. I had called another Ford dealership and some other big name shops and they all gave me a phone-quote of $2000+ The service department took the time to do a little bit of research and found that I didn't have to pay all that. Someone else could have taken advantage of me in a bad way but these people are really good people. I live about five minutes from another Ford dealership but I am more than willing to drive an extra 30 minutes to know that my car and my families finances are in good caring hands. Thank you Redlands Ford. I am so thankful for your kindness, honesty, and integrity. read more

My experience with the Service Department is different from some others who have submitted reviews. I have been taking my cars to Redlands Ford for service for over 10 years. They have been friendly, efficient and competent. Recently, I needed an oil change on a Saturday, which is by appointment only, and I didn't have one. They were still willing to work me in and got it done before the close of business. I have appreciated their professionalism and am happy to recommend them. read more

I want to share this review from my Mom as a follow up to a bad Yelp rating I left several months ago: "Want to hear a happy ending? After many years (since 1979) of loyal service with Redlands Ford's service department, we had a serious falling out that seemed unsolvable- it felt like losing an old friend that you rely on. Recently, however, I made one final attempt to straighten things out and had a long talk with Trever Desherlia, the service manager and Louis Rives, the general manager. Ultimately, they ended up offering me a check as a good will gesture that did indeed cover the repair in question! It restored my belief in good fellowship and gave me peace of mind in what has been a very difficult year. Thank you very much, Redlands Ford." Sincerely, Suzanne Spears read more

I bought a 2022 f150 4wd from Ken Grody Ford. I asked for an automatic start to be added to the truck. They told me no problem it would take 2 hours to complete. It ended up being 2days to complete. When I got it back my alarm system was not working properly. The alarm would sound off multiple times throughout the day and night caused by cars driving by. I never had a problem before they worked on it for my automatic start. So I returned to the service department for them to fix the problem. I returned 3 times and they could not fix the problem. The final time they said leave it for 3 days and they might be able to figure out what was wrong with it. This is unacceptable customer service. They caused the alarm problem by adding the automatic start. They should be smart enough to figure out the problem with my alarm. I have to leave my truck unlocked so the alarm doesn't continuously sound off throughout the day and night. Do not buy anything from Ken Grody Ford. Fritts Ford in Riverside is the place to go. read more

Bought a used car from them about 3weeks ago paid cash $13000 the dealership sent me new tags Went back to them today told the I have no plates for the car I need both tags and license plates the finance lady told me out of there hands that I would have to go to dmv and fix it I Don't think so this is your job then she said go to aaa maybe they can fix it very disappointed in REDLANDS ford I will never buy another car from them again gust lost all my business a big lack of customer service I will take my money somewhere else read more

Anytime we need to take our vehicles in for service or recalls it is always like pulling teeth. Lack of communication and lack of attentiveness are my two biggest issues. We would honestly want to try other dealerships in the Inland Empire but the reviews for those aren't much better so we decide to stay closer to home due to lack of options, sadly.. read more

One of the worst experiences I have had in regards to customer service. Initially started from a technician stating my car would be done in a few days which has know turned into two weeks. There was zero communication with me in reference to the part being "unavailable" not until I called in regards to the status of my vehicle. They reassured me that they were sending someone down to Escondido to pick up the part and as soon as they received it and that it would be easily put in (this was after a full week of the vehicle just sitting). I have requested for them to stay in contact with me as the part arrived and when the car would be finished as it is costing me money out of pocket every day for a rental vehicle which has now exceeded well over $500 even though I have paid for the extended warranty on the vehicle so the part and service is deductible. With that being said I have had to call them everyday to request on ETA on my vehicle and upon every phone call I have been greeted with the same answer as "We were just going to call you" and inform me that my vehicle is still not ready. There is zero customer service in regards to Ken Grody Ford Redlands and I will never bring my services back to this dealership. If other businesses ran with their mindset they would be out of business overnight. read more

After a bit of a rocky start (due to miscommunication, it happens) I bought my new 2013 Focus ST with the exact color and options I wanted. No BS, no games, Nick (Internet Sales) was very helpful and communication was great. I would highly recommend the Redlands Ford team to anyone looking for a new Ford. I was in and out with my new car in less time than it took for other dealerships to play stupid games. read more

I had an issue with the Transmission Control Module and had to have my car towed to the dealership. The service staff was walking up before the tow truck stopped and was writing up the information for my car. I answered a few questions and was on my way in a matter of minutes. I received a call mid-day the following day from Jeff who was able to explain what caused the malfunction, what was required to repair it, and that the item was covered under warranty. Jeff stated that once the repair was complete, they would need to test drive the car to ensure no other parts required maintenance or replacement and that he would let me know before 5pm if I could pick up my car that day. I received another call from Jeff at 4:30 stating that the part had been replaced and no further work was required. Overall the experience was completely painless. The staff is extremely friendly and courteous. This is the second time I've relied on the dealership to resolve an issue with my car and I can honestly say that I know my car is in great hands at Redlands Ford. read more

I noticed oil-like spots on my driveway. Pulled front wheel only to find a split CV joint and grease all over the wheel well. Took 15 Edge Sport to Grudy and told of CV split and possible brake fluid leak. No phone contact this day and again the next day. Late on day 2 I phoned to find out status. Was informed that parts were ordered, maybe 2-3 days. On day 3 I phoned again to remind Grudy of possible brake fluid leak in addition to the CV split. Was informed the parts were in and car would be ready that evening. Now 3 weeks later, the car continues to spot the driveway right beneath the CV repair. Pulled the wheel today to discover the entire wheel well still splattered with grease. The service technician failed to clean the area in spite of having the vehicle up on the rack and having the whole thing disassembled. What a lazy ass, unprofessional. read more

The service manager Trevor and his team are absolutely amazing! We called in advance and they had us in and out of here in less than 20 minutes. I am forever thankful for them and their quality service! read more

The guys here at the quick lane were so awesome! I came in around 3 pm and did the works deal on my car. They found a few things that needed to be done and were willing to fix everything for me right up until 6 pm when they closed. Customer service here was wonderful. Everyone was so friendly and courteous read more

Just went in to do oil changed and they had called my house phone saying my car was ready but my family member requested to change or fix the back breaks. They did an awesome job of doin and I even asked a question bout a car they didn't hassle me like making me give them info cause they already have info of who I am and I just asked a question they answered and that's all thank you guys then they called me on my cell phone saying for the second time that's my car was ready read more

Love Jeff fross, he keeps in contact with u about the status of ur car. Very nice and great customer service. All of redlands Fords employees are awesome. read more

Chase in Service is fantastic! He's thorough, patient, kind and helps you understand everything that's going on with your car. He went the extra mile to follow up with my insurance company and communicate the findings to me. Would recommend him highly! read more

Bought a new F250 out of state due to skyrocketing prices, particularly here in California. Noticed a few cosmetic issues with the truck. Took it in for potential "warranty coverage " half of which Ford declined to correct, but Ken Grody did a thorough job addressing the issues and polished my chrome right up. I didn't give a 5 star because I did get a little push back since I didn't buy the truck there. Far better dealership than Fairview Ford, the land of bait and switch. read more

I have been coming here for a few years now for regular service, and have to say that I have no real complaints at all. I usually show up without an appointment, drop my car off and go walk/eat/shop for a few hours, and then pick my car up with no problem. I moved to this dealership for service because service from my previous dealership usually ended up with me having to come back twice every time I had them fix something. This has not happened here. Everything has been fixed the first time, with no problems. I'll keep coming here, with no regrets. read more

I typically hate dealing with car dealerships but this was by far my best experience. Ivy was extremely helpful and made selling my car easy! If the opportunity arises, I will happily do business with them again. read more

I have been coming to Redlands Ford for the past 2 years and Chase has always been very helpful. I came in today for a routine oil change and Chase took the time to explain everything that should be replaced and why. When I have had to leave my car in the past, he is great about keeping me informed on what's going on. I don't mind the wait because all the staff is very friendly; such as Jeff who too the time to say hello and introduce himself. I will definitely keep coming back for my car maintenance. read more

I went to Ken Grody Ford to look at options since my lease on the vehicle was about to expire. Jimmy Hernandez in Sales devoted a couple of hours of his time explaining my options and also recommending the best option. I decided to go with his recommendation and I got to tell you it was the best decision I could've ever made. I really liked the fact that Jimmy was keen on going out of the way to help a customer. He could've given me a couple of options and made me pick one, but instead he spent at least a couple of hours helping me understand the different options along with the pros and cons of each option. This helped me make a sound financial decision. I also spoke to a couple of people with other dealerships and they were all interested in trying to sell me another vehicle. Based on my first experience, I decided to work with Jimmy on ordering a new Mach E and he didn't fail. He constantly kept me updated on the status of the Mach E and when it was close to delivery time, he sent me all the paper work via email, took care of all the paperwork online and I spent 30 mins at the dealership to sign some papers and drove out in my new Mach E. Excellent customer service and kudos to Jimmy Hernandez. If you happen to be shopping for a Ford, stop at Ken Grody and ask for Jimmy Hernandez. read more

Tina Abbott is the best! She always takes care of everyone and makes it easy!! Thank you Tina

I've been a Redlands Ford customer for years and have always appreciated there great service. Their service team is top notch and I always recommend my friends and family to see Chase and Mike K. Whether its purchasing a vehicle or getting service its nice to have people who look out for you. read more

This ford dealer has the worst customer service very rude employees wouldnt spend a dollar here also very little selection of vehicles go to sunrise ford read more