Update that same day I went to Downey Hyundai and bought a 2025 Sonata Hybrid. Wow talk about the difference. Walked into music playing, families in the lobby, and a CLEAN FRIENDLY ENVIRONMENT. Kenny approached us outside and helped us find parking. He was awesome! If you're looking for a Hyundai go to Downey!! There's a reason why they have all those awards on the wall! read more

Keyes Hyundai - Car Dealers Near Me - Van Nuys, California

Horrible Horrible dealership to deal with. I have two kids. And last I heard their Palasade killing kids in the 3 rd row seat with a recall. They cancelled my appointment. And literally 2 weeks have passed. And I still can't get my car to get in for a recall. read more

Just looked back to my experience before And find out everything is changed specifically with Akbar and John service advisors. They have been so concerned about their clients, made me to share my concerns with them from now on. Because they are very open minded to discussing issues and what ever in their power will give for clients satisfactions, I just have to bring up the issue and in their power what ever they are allowed to do for clients they did and would do we are the example. Thank you Honda of Woodland Hills specifically Service department Akbar and John advisors. read more

John Morovitz great experience! and he was really helpful throughout the whole proces!

Walked into dealership. Looked like all the sales people were too busy on their phones to interact with me. I wanted to go in there to test drive a Tucson hybrid as my work is planning to acquire vehicles and I wanted to test drive one. The gentlemen already stated "what's in it for me if you don't buy from us, but I will help you since we are slow. He walked away to talk to his manager and then came back stating they didn't have any cars to test drive. Seems fishy. Guess Hyundai didn't care to have a sale and only wants their local dealerships to manage according to commissions versus brand reputation. read more

Ruby was so helpful when I needed paperwork from out of area. She was able to get me what I needed very quickly and was very communicative!

Brought my car in for service today that's the last time I will go there. They just yesterday added a fee for using a credit card, but didn't make me aware of that until I picked up my car. I had no way to pay but a credit card. Last time I had my car serviced there they charged me to change my cabin filter, but when I got home and pulled it out, it had never been changed. I went back. They admitted their error and changed it for me. Offered me no compensation for my time or trouble. read more

I had an outstanding experience at this dealership! Everyone was very inviting and knowledgeable! I called to verify they had what I was looking for and what I could afford. Miles Blake arranged a great deal! I was able to go and find two options already waiting for me parked out front. Ryan Paymani was my amazing Hyundai host lol, wow!! He really made my mom and I feel right at home! So comfortable and easy going, we didn't feel pressure in any way which is kind of rare in the car buying process. He used his knowledge, honesty, and demeanor to close the sale. We were thrilled with him!! Absolutely wonderful!! After signing some paperwork, we went to see the wonderful Fred Amilee. What a guy!! He was again, so sweet to my mom and I! He helped us understand, in detail, which packages were right for me and helped me feel secure in my new car!! Very kind, considerate, and incredibly fast! Which is again so appreciated in the car buying process haha I really loved this location, everyone was fantastic to work with and interact with! I definitely recommend!! read more

Oh my god, where do I even begin. This review is about my service experience with Keyes Hyundai. I did not purchase my car with them because their prices were insanely high compared to other dealerships. If you are looking for a Hyundai I would recommend one of the Cardinale Way Hyundai dealerships that I got a MUCH BETTER deal from. That being said, my car has been having a horrible problem where the battery keeps dying. It's still under warranty so I brought it in to Keyes Hyundai because they were much closer to me. Donovan, who will be a recurring figure in this horrendous experience, assured me my problem would be looked into immediately and that I would be able to pick my car up before the trip I was leaving for in 2 days. Of course that was a lie as they didn't even begin looking at my car until after I had to leave town. Also, Hyundai will tell you that they have this "amazing warranty" but when you need to bring your car in to get the battery checked it will take DAYS and Keyes Hyundai conveniently never has any loaner cars on the lot any time I've ever called to schedule bringing my car in to them. When I returned from being out of town they told me that there was no problem with my battery. When I went to pick up the car however I had to wait there for almost 45 minutes BECAUSE MY BATTERY WAS DEAD AND THEY HAD TO BREAK INTO MY CAR TO START IT! No joke! I was late for a doctors appointment as Donovan stood there panicking as I asked where my car was and I watched him talking to the technicians who told him my battery was dead and they couldn't get into my car. Eventually I drove all the way to one of the much further Cardinale Way Hyundai dealerships where I was treated SO MUCH BETTER and my problems finally taken care of with ease. Also, they have loaner cars on the lot and seem to actually care about their customers. Anyway in my experience/opinion Keyes Hyundai is overpriced, liars, and just plain incompetent. read more

Really loved working with Ryan during my visit. He was able to tell me everything I needed to know and answer all my questions while also contributing to a positive experience. Would highly recommend asking for him if you're looking to do business with Keyes Hyundai! read more

The Finance team is not helpful and provides rude customer service when inquiring about simple lease-end options.

Zero stars if I could. In July, my wife, my mother-in-law, and I leased 3 cars from this dealership. The last one, an Ioniq 5, was leased on July 25, 2025. At first, everything seemed fine. On August 15, 2025, I received a call saying they were just finalizing the loan and that if I didn't receive an account number by 08/26, the dealer would push back the first payment since the issue was on their end. A few days later, I called Hyundai Finance and was told the dealership didn't submit the paperwork until 08/22--late. I was also told that no payment was due until 09/26/2025. When I reached out to my salesperson, I was told to speak with the Finance Director, Lucine. I called for three days straight, but no one in finance ever answered. Only sales would pick up, transfer me, and then the line would just ring endlessly. Eventually, my salesperson said the dealer would "make the August payment," which made no sense. Hyundai Finance had already confirmed (twice) that the first payment wasn't due until September 26. Then, on 09/03/2025, my wife received a rude and unprofessional call from Lucine, demanding that we pay the dealership directly for a supposed "August payment." Hyundai Finance confirmed again that no payment was made or needed until September 26. When my wife asked why there had been no communication, Lucine claimed an email had been sent but couldn't provide it when asked. She then dismissed our concerns, said "It doesn't matter," continued to demand payment, threatened collections, and hung up. This entire experience has been nothing but stress, mismanagement, and disrespect. We had to chase them for answers, and when they finally did call, it was to demand money they weren't owed. It's shocking that a dealership allows someone like Lucine to hold such a high-ranking position. If you value professionalism, honesty, and peace of mind, stay far away from this dealership. Save yourself the headache and go somewhere reputable like Westlake. read more

We bought a 2026 Santa Fe back in December of 2025. My wife and I were undecided between the Palisade and Santa Fe and needed help choosing what was right for us. Our sales person, Susana spent quality time with us test driving and walking us through all the features of both. After sitting down with her and our sales manager Jack we decided on the Santa Fe. This is our fourth Hyundai and we couldn't be happier. We love the SUV and the service we received at Van Nuys Hyundai. read more

Jonathan did a great job listening to my concerns and made sure everything needed was taken care of with my car.

I spoke with Manny over the phone the night before coming in, and he had an attitude. I gave the dealership the benefit of the doubt and hoped the manager would be more reasonable--he had an attitude, as well. The next day, I came in to see the black 2022 Hyundai Tucson in person. Manny had sent photos beforehand and claimed those were the only issues. That was false. In person, the car was jerky, the brakes felt off, there was a disgusting smell, the buttons felt loose, and there was visible peeling inside that were never disclosed. I worked with Miles. Over the phone he was friendly, but in person--once it was clear I wasn't going to be walked all over--his attitude changed completely. He insisted the car was "perfect," which was laughable considering the obvious actual state of the car. When I asked a very basic question--what repairs had been done on a car with prior accidents--he couldn't answer, got frustrated, and ran to his manager like a six-year-old. Not to mention, when Miles ran, he took my driver's license and he did not return it to me. I asked for an independent inspection before buying (very reasonable, especially since no one could tell me the repair history). They refused, yet still expected me to buy the car? For context, I'm a young woman, and somehow I was the most rational person in a room full of grown men. The manager, Jack, was snarky, dismissive, and unprofessional. Everyone else seemed more interested in their phones than helping a customer. After reading the reviews, everything made sense. I'm glad I trusted my instincts. Avoid this place and take your money somewhere honest. Truly disappointed in this specific dealership, they give Keyes a bad name. read more

Brought in car for regular covered maintenance (under 3 years EV multi point inspection) and service tried to upsell with 3 recommendations. Declined two, but authorized one (stupid me). Nearly $300 for A/C Evaporator Cleaning & Odor Treatment. No smells before treatment, now for 3 days I drive with windows open trying to get rid of the chemical smell. I love my car, but this was a bad experience. read more

Avoid this place at all costs. Took my brand-new Hyundai (2,000 miles) to Hyundai of Keyes for a tire issue. On Aug 5, 2025, they called and said the tire would be free under warranty. Four days later, when I came to pick it up, Service Advisors Carlos Montoya and Richard Perez suddenly demanded payment, were incredibly rude, and refused to release my car until I paid. I never signed anything agreeing to the charge. Dishonest, unprofessional, and zero respect for customers. read more

I had an issue with the paint on my 2016 Elantra peeling and I needed to file a warranty claim. Liliana helped me through the entire process. She helped me submit the claim, arranged a loaner vehicle for me, and handle everything in between so the process was completely smooth. She's an asset to Keyes Hyundai on Van Nuys. Thanks for your help Liliana! read more

I've been a loyal customer here for over three years. I purchased my car from them and consistently came back for maintenance. Unfortunately, after my most recent experience, I won't be returning. During my last visit, I was significantly overcharged and aggressively upsold on repairs that, after getting second and third opinions, turned out to be completely unnecessary. Two independent mechanics confirmed that the work they recommended wasn't needed at all. It feels like this place is no longer about customer care, but profit. Unless you have money to burn and enjoy being taken advantage of, I'd strongly recommend taking your business elsewhere. read more

The paint on my 2014 Hyundai Santa Fe is peeling and bubbling and looks absolutely awful. When I saw another identical car with similar issues, I looked into it and found that this is a KNOWN Hyundai problem for this make and model. HOWEVER, when we brought the car to your dealership to have them help us, they declined, stating the expired warranty and mileage as their reason for not fixing this problem. Until now, we have touted the longevity and service for my Hyundai. I am no longer comfortable with that. It is embarrassing to drive this car. And, I'm extremely disappointed in the dismissive manner with which you handled this KNOWN issue. It's all over the internet that Hyundai is aware of the problem and has worked with owners to rectify it, even after the warranty has expired. If you want to have the reputation for long-lasting, reliable vehicles and excellent customer service, this is NOT the way to go about it. I'll be contacting Hyundai directly and am considering posting reviews on wider platforms about our experience and overall disappointment. I would be happy to discuss this with you and work with you to find a solution. Feel free to contact me at 818-307-0918. Janine R. read more

This is a review of the service department. I scheduled my first maintenance appointment for my Ioniq and arrived 5 minutes before my scheduled time. I pulled up to the service area and got out of my car and walked into the service office area. There were 4 people sitting at the desk and not one looked up to greet me - not a great first impression, but okay. I approached a gentlemen to let them know I was there for my appointment. He told me to get back in my car and someone would be out. I felt it was a little dismissive and again didn't leave the best impression but I understand that this must be the ritual here so I returned to my car. I waited for 25 minutes before anyone came out to get my information. They then brought me in and went over what would be done. They said it would be quick, it's an electric vehicle and it's the first service it is getting. Based on the location of my car it's been three hours and it hasn't even been moved/worked on. In total I was there almost 4 hours for a simple service. This is my first Hyundai, and I was not impressed with the customer service at the desk nor the speed of service. I have owned Honda's previously and have experienced friendly staff that go above and beyond. Here I felt like serving customers was more of a nuisance for them and I'm not looking forward to going back. I would recommend some serious professional development in the area of customer service for the staff so that guest feel welcomed. I get that things can get backed up and I wouldn't be writing this review had I gotten clear, service oriented communication. I hope this gets addressed because as much as I like my car, I'll probably be looking forward another place to provide service. read more

I'll start by saying I rarely do this, even if I have a bad experience. I know how much ratings like this mean to businesses, but I feel backed into a corner. I went in to the dealership on July 4th with my pregnant wife. We had two cars, a Hyundai and a Honda, and were interested in downsizing to a single car. My wife's Honda lease was up in two months and my Hyundai had 9 months left. We came to an agreement for Keyes to buy both cars out of their lease as part of a deal to start a new 3 year lease on a Hyundai Tucson at a monthly lease that matched the amount of my Ioniq 5 I was getting off of. They told us to turn off auto pay on our current leases and the finance department would handle the lease buyouts. First my wife's Honda was the issue. She began getting collections notices a few months later, so she called the dealership: they didn't know where her car was. She called Keyes Honda: they didn't know where her car was. After a week of calls back and forth she received a call back saying her car had been found and they would process her payment. It's been 8 months and they've yet to buy out the lease on my trade in. My credit report says I'm delinquent on payments, which has been a massive issue as we were trying to move into a larger place with our newborn this past January. I've called them a number of times. The first time I spoke to someone in their finance department at the end of December 2025, the person said they saw my account and wasn't sure why the payment hadn't been processed and that they would take care of it in the coming weeks. It's been over a month and it still hasn't been taken care of. I called back on February 18th to try to get answers, or to find someone that could process the payment. The person from the finance department told me that he saw no record of this deal to take over my lease, that his records showed I just handed over my car as part of the deal but was responsible for the remaining payments. I tried to reach out to the general manager of this location via email. No response. I followed up a few days ago. No response. I texted the sales rep that took care of my deal to get an answer for what was going on and why this hadn't been taken care of. No response. The process has been a nightmare from start to finish. My time is incredibly limited with a new baby at home. They've ignored the deal we made for 8 months and now I've been told the deal we made didn't exist in the first place. I really can't see myself ever getting a car with this dealership again after this experience. read more

Just drove away with a beautiful new Ioniq5! Austin was such a great help, and was so easy to work with. Great guy, actually wanted to help us. He came as a referral through a friend who also just leased an Ioniq, I'm so glad we listened to him and came to visit Austin! read more

Keyes Hyundai - My fiance and his new car - Car Dealers Near Me - Van Nuys, California

I bought my 2026 Hyundai Palisade SEL Premium at Keyes Hyundai Van Nuys using the COSTCO auto buying program. The sales rep, Ruby Chu, was outstanding!!! She worked really hard to ensure I bought the car that I wanted...very customer service oriented. If you're going to this dealer, ask for Ruby....you won't be sorry! read more

I had an awesome experience buying a used car here. My first interaction on the phone with my salesman, Ryan, went like this: "When would you like to come in for a beautiful test drive?" In person Ryan was delightful and knows his stuff. There is no high pressure here. The finance manager, Lucine, is great to work with. Very patient, kind and accommodating. I walked out (and drove out) happy with my pretty new ride. read more

I recently brought my car to this Hyundai service center for a repair and paid over $1,000 for the initial service. After picking up my vehicle, I was told the issue was fixed. However, the problem was not fixed at all--my car was in the exact same condition. When I returned, the staff showed little to no concern. Instead of taking responsibility, they repeatedly said things like "well, at least we cleaned these issues," and admitted they couldn't actually find the problem. If they were unable to diagnose or fix the issue, that should have been clearly communicated when I picked up my car, rather than telling me it was repaired. I brought my car back again, and only then did they seem to finally fix the issue. Due to their lack of accountability, I had to demand a refund for the first service, which did absolutely nothing to resolve my problem. Even worse, I was made to wait over two weeks for my refund. I only received the check after threatening to involve my lawyer, which should never be necessary for a refund caused by their own negligence and failure to properly communicate. Their lack of transparency, accountability, and customer care is unacceptable. I will never trust this service department again, and I strongly caution others before bringing their vehicle here. read more

I took my Elantra there...Approched the first stand, the guy said firmly "I'm in a middle of something" not in a friendly way, the 2nd guy was good at first, did almost everything, then went on lunch break and i didn't see him anymore..Thankfully the 3rd guy helped me finally to rush up the work..Besides that the 2nd guy wanted to charge me 100+ dollars for a simple fuse change..Thankfully the 3rd guy didn't take anything from me which was a huge relief, because fuse change is the smallest thing..Should NOT cost anyone 100+ dollars..So yeah, i'm not sure to recommend this place or not.. read more

I really hope all their service advisors aren't as openly hostile to customers as John Shaw. I'm sure customer service isn't the service advisor's priority, but a simple "good morning," and a friendly, or even neutral, tone wouldn't hurt. read more

Dealer kept my car overnight without prior notice. At 5 pm, I called dealer, waiting from 9am for an update. It was closed. Later a rep called, on his way home from Dr to say he'd call after he got home to discuss estimate. I said call me in the morning. Next day, I was given an unreasonable estimate ($2500) to fix the locks on my door and trunk. I had earlier researched the price of the parts. Nothing but an oil Change was done. I was charged $619. $500 for "diagnostic" to find out the lock is broke and door handles need to be replaced which I had told dealer when I first left the car - Nightmare experience at this dealership. read more

My experience with Keyes Hyundai of Van Nuys became a huge problem! Two days after having my first 2 year service I went over my invoice when a friend asked to see my work order. He explained that nothing extra should have been done. The charges were almost $500. Upon checking the manufacturer recommendation and calling corporate, I was informed the first service is never recommended unless there is a musty smell . There was not. The second was a break flush recommended at 4 years or 60,000 miles. I had 8,000 miles. The person selling me these upsales was Modesto. Rather than being confrontational, I brought in a letter explaining why I wanted my money back. Immediately Modesto became angry and said that I needed to talk to someone else and refused to speak to me. I was passed onto Jonathan. He was very loud and angry. I asked him to please just look up these charges and show me where I'm wrong and I would apologize. Jonathan told me he would not look up anything and that they know their jobs. I then asked to speak to the manager. Jonathan told me to sit and wait at least an hour. He really spoke to me like I was a child. I waited 5 minutes before Tom the manager spoke to me. He insisted that he saw this happen one other time and that it "just popped up onto the computer". He said he would refund me. He pulled both Modesto and Jonathan into the office while I was waiting for some floor mats. They were quick and when done nobody said anything to me. Not 'I'm sorry for the misunderstanding'. Nothing. After speaking to corporate and The Bureau of Automotive Repairs, I discovered Keyes Hyundai of Van Nuys has an alarming number of complaints. They are not being honest with needed repairs and I strongly recommend that customers check your warranty and question repairs. The Bureau of Automotive Repair is collecting the promised check since they still have not sent me a check as promised. My experience and research shows a very dishonest company. read more

Everybody was so helpful! Thought they would need my car for 3-4 days and I got it back the next day! Service was fast and efficient.

Exceptional Customer Service from a new sales person, Feranki Golians provided outstanding service from start to finish, making the entire process smooth and enjoyable. Knowledgeable and Professional: He was incredibly knowledgeable about the Hyundai models and answered all my questions with professionalism. Personalized Attention: Feranki and took the time to understand my needs and helped me find the perfect car that fit my lifestyle. Going Above and Beyond He went out of his way to ensure I was completely satisfied with my purchase. Highly Recommended I would highly recommend Franky to anyone looking to buy a car. His dedication to customer satisfaction is unmatched. read more

I have a recall on my paint because it's prone to chipping. I had really bad peeling of my car paint and Liliana took care of me here. She was very helpful and professional and my car looks great! It's annoying that this happens but at least I'm in good hands! read more

I got my first Hyundai- the Ionic 5. I come from having cars like Lexus, Mercedes and Volvo and I must say I was thoroughly impressed with this car. Miles Blake was my sales rep and he was absolutely outstanding. Honest, real, patient and so helpful with all the details. There was no pressure and I ended up getting quite a deal on the car. I did my research and actually was even more motivated once I actually test drove the car. Miles Blake really made it easy and was so knowledgeable about every detail of the car. Highly recommend seeing him if you are thinking about a Hyundai! read more

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My rep Arturo is terrific. My car was ready in the 2 hours as promised. I was given a coupon for a free by car wash. It's drive through. They wipe it off after I went through the tunnel. read more

Car wash promised at 1hour and 30 minutes and it was ready at that exact time. Serive Advisor was friendly.

They're good when they want your money (sales and service) but are not there for you when you call about a contract issues. Instead of being professional, by just taking your number and calling you back, they will continuously disconnect your calls or just leave you on hold. This could be a receptionist problem.--The receptionists may be too lazy to take your name and number.-- idk What I do know is that their Finance Department's customer service doesn't exist. Good luck getting through to them. read more

Absolutely ridiculous experience. I called this dealership to report an issue with my car, and was told the only option is to drop it off and wait a week and a half for them to even look at it. I asked about a loaner, and they said there are none available -- unless I go on a 2 to 3 week waiting list. But to get on that list? Yep, you still have to drop off your car first. So let me get this straight: I drop off my car, wait a week and a half for them to fix it, and then, two weeks later, I get a loaner? For what exactly? My already-fixed car? Make it make sense. When I told the service rep this made no sense at all, he snapped back, "There are 39 people ahead of you," like I was being unreasonable for even questioning the logic. As if my money didn't matter. Like I was just supposed to nod and accept nonsense service because that's how they do it here. I called a different dealership and got service right away -- respectful, prompt, and helpful. So yes, there are better options out there. Avoid this location unless you enjoy being treated like an inconvenience instead of a paying customer. read more

Got here last week with my family. Edmond helped us out. Great guy. His general manager Jason came and. Said hi to us and thank us for our business. Such a friendly and welcoming vibe ! Thank you Edmond !! Will be back to get a car for my nephew soon !!!! read more

Excellent service like always. Thank you to Jonathan Hughes for always taking care of me.