Stay Away!! Worst customer service ever i received till date from any dealer..salesman called Miles Blake never seen attitude like that before i enter into showroom nobody care to come, then went to reception told here i need assistance and this Miles Blake guy came i told him i want to see Tucson(SUV) car he took me to the lot and then he asked my budget before showing car properly..he quoted me the lease price which i can get Mercedes Benz ML 350...i told him thats too much...then he asked me you're taking car now i said in couple of days cause i leave next door from your showroom..then that salesman told me do your research and come back to me then will talked...cause my manager is waiting for me. when i went to reception he was playing with his phone...same day i went to infiniti showroom next door my experience was completely different...definitely i'm going to take car from them. This Hyundai salesman should learned how to treat customer and do business rather then lose business. Guys say no to this salesman called Miles Blake. read more

After hours of negotiations. We come to an agreement with a gentleman named JOSHUA who is the manager there. Says he took the payments from our previous lease that was remaining and will put it into our lease which made our new lease payments higher. A week later we get in the mail a bill for over $2,000 of remaining payments and when i went to confront him about it. He said im lying and that it was never discussed. I said so you think im dumb enough to make a deal for paying for different cars basically and he said " I dont know why you will make a deal like that" DO NOT SHOP THERE!!! CROOKS!!! READ THE CONTRACT THOROUGHLY read more

Avoid this place like the plague. If you have to deal with them then at least avoid the Internet Fleet Manager Keith Franklin. He tries to tack on fee's such as a Vehicle Identity Theft Fee and says that the owner of the Keyes chain requires it on all his cars. Then when you call his bullshit he will call back a few hours later saying he can wave the fee. He also likes to play the pity card on you by saying that the car is way under invoice and he isn't getting any commission or that he has to pay for it out of his own pocket. Which is complete bullshit because other dealerships such as Riverside Hyundai will offer the same exact car for 500-1000$ less than Keyes if you make the drive. The only hope at this dealership is the General Manager Jae Park but unfortunately he is unable to control all of his employee's thus creating just another stressful environment for the average person looking to purchase a vehicle. If you don't want to deal with the stress of buying a car then go to another Hyundai dealership if you can. I would recommend Glendale Hyundai or Harbor Hyundai since they deliver and you wouldn't have to drive all the way out to pick up the car. You would think that this dealership would want to treat someone better when they're spending $43,000 on a car, so they would receive repeat business and help Hyundai build the luxury brand that they are trying so hard to build. But all Keyes Hyundai does is hinder the progress that Hyundai themselves are working so hard for. STAY AWAY. read more

On June 25th, I used their online chat to request a service appointment for 7/16 or 7/17. They told me they'd email me. I never was emailed. I tried again on July 10th, was promised a call, never got one. I then called on July 12th, left a voicemail, never heard back, also chatted online with service again, never heard that I had an appointment. Finally on 7/15 I tried one last time and they gave me an appointment for 7/16. While here on 7/16, they called me to give me an appointment for 7/17. In summary, getting a service appointment is a nightmare and their internal communication needs work. It shouldn't take me three weeks to hear from them, nor should I have to put in that much effort. The actual service reps with whom you have an appointment are helpful onsite. read more

I have always had a great experience with keys Hyundai. The last time was the best because John helped me and he is very professional and kind. read more

Your experience here will depend on who you deal with. I called in and talked to a certain salesman (won't mention his name). He seemed a little pushy. Called back a couple days later (left voicemail) to set up an appointment w/ him. He never called back. Went on Yelp, read the rave reviews about Richard, Robbin and Keith. We walked in and asked for Richard. Got the car and deal we wanted and were out of there in 1 hour. Richard and his assistant Manny were awesome. Thanks for the great car buying experience, you guys. read more

July 4th weekend decided it was time for a new car. I had been researching Hyundai's for a while, and really liked what I read. Got down to a Genesis Couple vs. Sonata. I first headed out to Glendale Hyundai for a nightmare experience. Quickly left there and heading for Van Nuys. Walked into a very busy dealership where I was paired up with Arman as my sales rep. When I mentioned I was kind of concerned with gas mileage, he said that I should focus on Sonata then. We discussed my budget and other features I was looking for. We then took a testdrive with a Sonata that he thought fit my requirements. Talking on the way about other models. But other packages would have put the cost over my budget and Arman didn't even try to push anything else. Just said this trim fits you're budget. We discussed further options that were available, but he was right, there was no "WOW I gotta have this!" features I would be missing out on. We sat down to discuss a price that we finally agreed on and then the next step was to sit with Jack in financing. I couldn't believe how smooth that process was. I had already gotten preapproved from the credit union for buying a car. Jack mentioned that he could beat CU rate by 1/2 a point. But for that little I wanted to stick with CU since I like that relationship. He just said okay and we moved on. There was one other point where he asked about my purchasing an extended warranty since Hyundai's 10 yr warranty is really a limited warranty for yrs 4-10. I said no thanks and once again we just moved on. No hassles finalizing the deal. I've been driving Nissan's for the last 13 yrs. But so far, really glad I made the switch to Hyundai. read more

We recently leased our second Hyundai Sonata from Keyes Hyundai of Van Nuys, and just like the first time the process was fast and easy. It was nice, for once, to find a business that values former/existing customers. Sales consultant, Ashley Miranda, was a pleasure to work with. Ashley is not your typical car sales person. She was not pushy or overbearing at all. She was patient, relaxed, and answered all of our thousand questions. She even taught us a couple of new things regarding leasing. read more

GO SEE MANNY! Having been a Lexus driver for over 13 years, the deals just weren't what they used to be and now with a growing family I decided to broaden my horizons. Manny was the first person I spoke to, and from the beginning I knew he was an individual that i could trust. Most think of car salesmen as high pressure and sleazy. Manny was neither. He answered questions honestly, thoroughly and without any hesitation. He knows his stuff. He also never tried to hard sell me and allowed me to explore my options, which was really when I knew he was the guy I was going to work with, regardless of deal. That said, while i figured I would chose to buy from Manny even if he didnt offer the best deal, he did. In fact, he was determined to make sure I had the best deal without a bunch of BS and back and forth. Furthermore, after buying the car, he has been available to answer any questions or concerns and has been as upfront and attentive as before I bought the car. Manny is an honest, stand up individual who puts the buyers best interests ahead of his own. Dont waste your time shopping around, I'm telling you right now, Manny is your guy...drive to Keyes of Van Nuys and ask for Manny. Once you buy from him, feel free to comment on this post to thank me. read more

I didn't feel compelled to yelp after my awful sales experience 6 months ago, but now that my first service experience was equally awful, here goes. First, let me say that it pains me that this dealer is so bad because I live less than a mile away. Sadly, convenience isn't everything. In a nutshell, the sales team is still selling cars in the 20th century. In the age of the Internet, TrueCar, and a generally better informed consumer, they are still pulling the "Let's make a deal," "Let me speak to my manager," "This is the best I can do," etc. Ultimately they never gave me an actual written quote for the vehicle I wanted, just this verbal, nebulous "out the door" price which included my trade and taxes, fees, and so forth. They rely on people not having either the patience, time, or knowledge to calculate whether this is a good deal or not. My instinct told me that of it truly WAS a good deal, it would be presented more transparently. Ultimately, I bought somewhere else, got a better deal and a better value on my trade. If you love to haggle over the sales price and love getting lowballed on your trade, this might be the dealership for you. Now to the service. It was time for the first oil change today so I made an appointment online for 7:30am, the first appointment time available on a Tuesday. I pulled into the service bay right on time and waited a good ten minutes just to be able to pull all the way into the service area. Sitting in my car, I saw someone pull behind me and be assisted almost immediately. Not what I expected, so I got out of the car to make myself a little more visible. After another 5 minutes, a young blonde girl pulled in after me and again, was assisted almost immediately while I waited, now somewhat less patiently, by my vehicle. I was finally attended to after 30 minutes waiting in the service bay. Two hours after that, my oil change was complete. That's right, two hours for an oil change! On a weekday, early morning, for which I had an appointment! Two and a half hours including the nightmare waiting in the service bay. It never occurred to me to get a loaner vehicle for an oil change, but next time I'll demand one. If there is a next time... Keyes Hyundai is 0 for 2 now across multiple departments, so if it weren't for the convenience of the location, I could positively say I will NEVER be back. read more

What a place, what a great place ! I needed to buy a car, with little to no money down and I wanted to trade my old car. I thought it can never be done. After weeks of searching I entered Keyes Hyundai of Van Nuys. No pressure from the Salesman Anthony. Very quite, beautiful offices and very nice used car fleet. The Salesman, Anthony, showed me my options, we found the car, we made a very straight forword deal. I said what I can't afford, they say what they can do, and we sign the deal. No screaming, no hassle. Straight forword and to the point. The finance Manager Jack was just a great guy to be around and know his trade as the best of them. The all experience was awesome (and to say awesome about dealership is not easy). Jack went behind the call of duty to make the deal happen . Thank you guys for the help and the understanding ! You got a customer for life ! read more

Got hooked up with a great deal ended up getting a 2015 Sonata and very happy with my purchase! Make sure to ask for Steve Chung this guy got me the lowest rates i been here twice before but this is the man he made it happen!! read more

I have Leased a Hyundai ELANTRA at February 2018 And after 2 1/2 years My oil light comes on I checked my oil was full and clean and I send the car to Keyes Hyundai in Van Nuys at the very next day I called them and ask them what is going on they told me my car does not have a drop of oil in it and I knew they were wrong because I did check the oil myself prior to take it to the dealership so I went over there and I said I want to see my car they took me downstairs to the garage and my car was on the hoist I took a picture from my oil pan ,underneath my car was super dry no evidence of any leaks ,I told him bring the car down from the hoist so I can check my engine oil and I show it to the mechanic that my oil is full and then they say oh sorry it must be A mistake so after 41 days I got the email that they would not cover me under warranty because there is outside influence my engine to go bad and I went to the dealership and I told him what is that mean they told me call the north America Hyundai dealer they will explain it to you but when I called nobody can tell me any other word then outside influence, so for your guys out there information I did not modify my car and I did not have any accident with my car so they just simply don't want to do it and want me to pay for the bad engine they have I am super frustrated in this situation with the pandemic and they want me to pay for the bad engine that has only 22,000 miles and I don't think this is fair at all and I will go and sue this company so please don't lease any car from Hyundai as matter fact don't even get car from Hyundai because they do not honor their warranty...... read more

This review is about the outstanding service I received from Richard Chan. He was knowledgeable, professional and friendly. Thanks again for your help, read more

Matt Aharoni at Keyes Hyundai was very helpful. I was in an out with a new car within 2 hours. After spending a couple weeks and going around town dealing with pushy car salespeople, Keyes was a refreshing change. I did not feel pressured or obligated to get a car on the spot, unlike other dealerships in the area. I got a new car at a great price and I would suggest this dealership to everyone! read more

Super happy with this place!! I was unfortunately in a car accident and, after having paid my previous vehicle off, came here for a newer, reliable, and good quality car. I went to a different dealership that was Way too pushy and forceful. Arman and his manager helped me find the car I really wanted at a price I could afford! They took such amazing care of me and made my boyfriend and I feel comfortable! I love my new 2013 Hyundai Elantra! Thanks guys! read more

Poor customer service & unethical sales tactics. I leased two Hyundai Sonatas in June of 2017, and the lease has now matured and is up. I took the two Hyundai's back to the Dealership that I purchased the lease from, Keyes Hyundai in Van Nuys. This is what I was instructed to do by Hyundai Financial. Jason, the sales manager at Keyes Hyundai of Van Nuys, informed me that Keyes Hyundai of Van Nuys was not accepting lease returns unless I was leasing another vehicle. His rationale was that they don't want the car back due to the pandemic, but were willing to go out on a limb and take it back if I leased or bought another car from them. Shady motivation to buy something from them to say the least I informed Jason that Hyundai Financial had asked me to bring it back to the dealer that I leased it from. Jason said that Hyundai Financial is just another bank, and that this directive not to take back leased vehicles unless it's accompanied with a new lease comes from Hyundai Corporate. Jason asked me to call the corporate office to complain or visit another dealer in Ventura or Orange Counties for a return. My initial though was to just leave the vehicles there and walk away. I googled Culver City Hyundai and saw that other people had done just that. Culver City Hyundai had them towed away in the middle of the night. So, I can't do that. So, I'm stuck with two of their vehicles without a proper mechanism to return them. The registration remains in my name and is due middle of June. I feel completely let down by Keyes Hyundai of Van Nuys. They have lost a loyal customer due to the I have been a loyal Keyes Hyundai of Van Nuys customer for 12 years. I purchased this lease in good faith, and Keyes Hyundai of Van Nuys has chosen to exploit this pandemic by refusing to accept their lease end vehicles unless accompanied by another purchase. I filed a complaint with the FTC, Federal Trade Commission today. I will call Hyundai Corporate and Hyundai Financial and file complaints as well. read more

Don't believe anything these criminals say or do!!! We scheduled a test drive for a vehicle we saw on their website, got confirmation a few minutes later, and when we showed up an hour after that, wouldn't you know it, they had no record of it in their inventory... Then the "salesman" tried to blame the whole thing on my wife.... These guys represent everything terrible about the car buying experience. BTW, This is my first review on Yelp. I had to sign up immediately...That's how BAD Keyes Hyundai is! read more

I had the best experience buying my first car at Keyes Hyundai. Gustavo Rico was an awesome sales person. They really worked with me and made me feel like they wanted my business. He didn't try to hard sale me on just any car which I appreciated since I been to many other dealerships before my final purchase. Gustavo Rico also check on me to see how I was enjoying my car which I doubt is apart of an average car buying experience. Over all I'm completely satisfied with my first car buying experience. read more

Keyes Hyundai - Car Dealers Near Me - Van Nuys, California

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Go ahead and take your car in for service here. Just don't catch Russ in the service department in the morning. I took my daughters car in for a rear view mirror replacement Saturday morning. Russ came out to my car and asked if I had an appointment. I said no, my daughter spoke to Rick in the parts department and he said the part was available and the repair would take an hour. Russ said, yeah, no, not true. Then he asked if the car had been to that service department before. I didn't know, I figured if she told me to go there, maybe she'd been there. We walked into his little office and he looked her up by name then phone number, then he spun around and said, "her car has never been here!" I said ok, now what? Car is here now. He says with a nasty attitude, "Ok, I gotta go chase her car down now and get the VIN". The car was about 30 feet away. He got the VIN, called Rick, found out the part is available. Then he tells me this will take way longer than an hour. Like I was crazy for suggesting it. Then he says, part alone is $175 plus labor. I say ok. Then he says I don't know how long labor will take so I can't tell you total. I say it's ok, I have money, just fix it. Then he says, "I don't know how long this will take... just long". Best part, I go back to pick up car. I ask him if I caught him on a bad day or if he had a bad morning and he's gets super peppy and says 'No! Why?' I say because this morning you were super rude. He says no I wasn't. I say yeah, you were for sure. He says sorry if you think I was rude. I say no, I don't think it. I know it. You were rude. He then asked me if I want to spank him. I just looked at him. He says maybe 'slap me across the face?' Russ is rude. No doubt. read more

I called last min. today to get an oil change before I drive across the desert this weekend. The guy who answered the phone said they were closing soon and said he would do his best to squeeze it in. When I arrived, I was quickly great by an associate I remembered from before, John. He had helped me about 6 months back with a very unusual wheel issue. He did a lot of research to help me out on that. So glad I was able to see him here again. I walked around the dealer a bit as I was waiting. Very nice sales people. Lots of smiles and an acknowledgment that I was there, but no one ran up to me. They all "read" my body language saying I was "just looking" and they all respected it in a friendly way. WOW unheard of for a car dealer lol. Anyhow, love the service here, love everyone who has helped me, especially John. I will be back again, not just for recommended service, but for a new car once I wear this one out! read more

Great experience- no pressure- great deals - nice and friendly sales staff. Falsal Islam worked with us to get us the car we wanted at the price we wanted. Highly recommend asking for him read more

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I had searched for a 87-91 Hinda Prelude and found one at Keyes Hyundai in Van Nuys, Ca. The pictures looked good but all were taken at a distance. I began texting with Ruby about the vehicle and made several attempts to make a deal. Each offer was declined, which is okay. The part that was odd is that they treated the car as though it was in pristine condition. So I decided to ask Ruby to meet at the dealership Saturday morning at 9:30 am with my cash offer in hand. She said everything was good to go. Then minutes later she said , my manager just informed me that someone is coming in at 10am and doesn't have a problem with the price. I was like are you serious? You're trying strong arm an offer? Against my better judgement I went to see the car because I was sincerely a buyer and though they didn't deserve my business after that I did want to see the car. I drove 6 hours to get there and could you believe they don't even offer customers coffee? OMG! The car is far from pristine! It has several large dents and littered with rock chips on the hood. One dent on the passenger door has exposed the door frame underneath the door skin. When I asked about how they could ask so much and why they didn't fix the damage they said they didn't want to jeopardize the factory paint. When I showed the major dent in the door I said how could you not fix this? The manager said oh you'd fix that? At $25,000 there shouldn't be any dents ! Heck it needed a tune up to boot. They said we're $3000 off do you want to finance that? I said we were $3000 off based on the lies you told me about the condition of the car. I'm now at $15000 because that is stretching it. They said go get coffee and I'll ask the manager about your offer. I went for coffee and no one called. I then started driving home and texted Ruby to let her know. Brian Sobel the manager said oh I'm sorry for everything come back and I'll offer you a $500 discount for your poor treatment.. and sell you the car for $19500 What a joke there's a $500 gift certificate available to everyone. That car is in poor condition! DO NOT BUY WITHOUT SEEING IT IN PERSON! Oh and there was no 10:00am appointment, which I knew. That is just how unethical that dealership is. read more

This dealership is very professional. If your looking for a car at Hyundai ,Bobbie's your guy! My husband and I purchase and leased two cars from Robert Mai. This was back in 2014 and recently went back for an upgrade Sonata 03/2017 Bobbie always takes care of us when we go and follows up with us. What I like about him is he's honest, personable, and gets straight to business. I feel like he listens to what you want and finds a way to accommodate you. If your looking for a new car go to Robert Mai. read more

We were looking to buy a Hyundai in late October/early November. We came here to see their stock on 2015 Elantra Limited. My girlfriend had already taken a test drive with Johnny (I don't remember his last name exactly, but for some reason Johnny Martinez rings in my head) and loved the car. We came back a few times trying to see if they could get a 2015 Elantra Limited in Windy Sea Blue - the manager, Josh, said that they could order it if we were going to buy it, which we were ready to buy. One of the times we came, Johnny was busy and we were set up with another salesman. I don't remember his name at all but he had EXTREMELY HORRIBLE customer service. We felt like we weren't welcomed there. He went in to talk to his manager and then Josh came out and told us that he could order it or he could give us a deal on a 2016 Elantra (not Limited) so that it would be around the price of the 2015 Elantra Limited. We asked them about the 2015 Elantra Limited in Windy Sea Blue. We saw it on another dealer's website and asked them if they could order it from them, since they had offered to order it for us if we wanted to buy it. They claimed that they checked the dealer's inventory and that car was not in stock. They proceeded to try to sell us the 2016 Elantra. I stepped outside to call the dealership we found the car at and asked about their stock. They told me that the car was IN STOCK and send me photos of the car and keys. I came back inside and told them this. They told me that it was just a gimmick to get us in the door and that they didn't really have it. So we left. And drove 60+ miles to Anaheim to Hardin Hyundai, where we found the car on their website. We got there and met with our appointment who showed us the car, took us on a test drive, and worked with us to get the car to a price we could afford. We got our 2015 Elantra Limited in Windy Sea Blue... AT THE DEALERSHIP THAT KEYES CLAIMED DID NOT HAVE. As a result, I am giving this dealership 0 stars and will never be back here again. I am also recommending anyone I know to stay away from here as well. However, their saving grace was Johnny. Of the times that he was available to help us, he was very courteous and very helpful. He had great customer service, despite lying to us that Hardin didn't have the car we wanted in stock - though I believe that he lied to us on the orders of their management. So, Johnny's great service gave them 1 star, added to their 0-star for a grand total of 1-star review. Keyes Hyundai in Woodland Hills had much better service. If you have to buy a Hyundai from Keyes, do it there. Rafael, one of the salesman there, was very helpful in our search and our decision between the Accent and Elantra. read more

Ruby Chu from Keyes Hyundai Van Nuys got me a fantastic deal. I inquired over the phone and we exchanged a few emails and phone calls. Once I decided on the budget and price, I asked for her help on making it happen, and she sure made it happen. Not all Keyes Hyundai dealerships are the same. I think Van Nuys location is the real deal. Now, I am a happy owner to a 2016 Tucson. I just purchased it this afternoon, and I am very happy with it. Ask for Ruby, and I am sure you won't regret it. read more

I always dread going to the dealership, as I am sure many others do as well. I took my mom here to test drive a Hyundai Tuscon and was initially contacted by Matt Aharoni to come in and see if my mom likes the car. Upon arrival, Matt was with another customer but George assisted us instead. He took a copy of my moms DL and we immediately went to test drive a car that was within her budget. George was so nice, patient and very knowledgeable about the features of the car. I was recently at Ford and the sales associated couldn't answer basic questions and I find it so important. My mom decided that she really enjoyed driving the car that she actually wanted to purse with leasing the car that moment. Matt Aharoni, is the Fleet Manager and was assisting us with getting the right price. Yes, of course, there was a little back and forth but I cannot compare it to the torture I have dealt with in my past years, especially other Keys Dealers. My worst experience was Keys Toyota and Keys Honda, which I will never go to, even if it were the last dealers on earth. To make a long story short, I recommend this dealership to all, everyone was so courteous, nice, not aggressive and willing to work with you and not play games and waste your time. Thanks Matt and George! read more

I fully expected the experience to be quite painstaking...but from the minute I first called the dealership and spoke with the General Sales Manager, Brian Sobel, I felt as though this was going to be the dealership I purchased from. Brian was extremely helpful on the phone and absolutely no pressure was applied...which is another reason I came to the dealership. Once I arrived he put me in touch with George Arau, who only continued the great service and relaxed atmosphere. I found George to be not only extremely helpful but genuine and friendly. When my wife arrived at the dealership, he immediately escorted her to the car I was interested in, even though the purchase was for me. This is the kind of service and attention to detail these guys provide. As for the negotiation, lets just say that I had an exceedingly more difficult time getting a phone upgrade from Sprint...than i did purchasing a vehicle. While completing the paperwork, I found their finance manager, Anthony Lucas, to once again carry on the overall tone of excellence that I had experienced thus far. He was very personable and walked me through everything. I will definitely be going back to these guys when my current lease is up. read more

Just got done finalizing my first lease through Keyes Hyundai! I won't lie, I was a little nervous going into it. However, once I met Gary, all that stress went away. Gary put my needs first, was very relatable and did everything he could to make sure I walked away happy. I also met with Darin, who gave me his card and offered his help whenever I may need it in the future. So for my first experience, it couldn't have gone any better. Big thank you to Gary, Lucine and Darren. They were absolutely incredible! read more

NEVER BUY FROM HERE!!!! I bought a Hyundai in 2012, and since my two year mark I keep getting repeated calls from different sales people and multiple emails ALL asking me to trade in my car for a new one. It's not bad for a company to reach out to existing customers, but FOUR DIFFERENT PEOPLE??? It got to the point where I got one phone call, then two weeks later another one...then one week later yet ANOTHER one. I called and talked to "the manager," who promised I wouldn't get another phone call. Then you know what happened? I got TWO F'ing EMAILS!!! Are you kidding me?? In what universe does harassing existing customers 6 TIMES in a few months for the SAME DEAL they already said NO to result in good business karma? I will never buy from this dealership again, I will never buy from any Keyes dealership, and I will not even buy from Hyundai ever again. I'm done with every single facet of this organization and company because of these harassing tactics. When a customer says not interested, then stop contacting, then please seriously stop...then complains....then shouts...then has to write a horrible Yelp review...WHEN will you just STOP ALREADY??? read more

Fantastic service from Ruby! She went far and beyond the call of duty. She made the entire buying process painless. I couldn't get the garage door opener to work. She came to my house the next day with an associate who reprogrammed it. It now works. Great service. read more

Purchased our new Hyundai Kona EV a few weeks ago. It was an incredibly easy buying experience. No pressure from our salesman Richard Martinez. He was very respectful of our time and got us out of there with our new car in under 2 hours. Unlike other experiences we seemed to spend all day at a dealer. We are very happy with our new Hyundai Kona EV. It is by far the best car we have ever owned. Getting 260 miles per charge is a game changer for me, the comfort and safety features have exceeded our expectations. read more

Fast, friendly, thorough service :) Marc the Service Consultant is very nice and thorough when explaining everything that the service team will be inspecting. The waiting area is clean and they offer snacks and beverages as well as computers, tv and wifi. My car is usually ready before the estimated time and is always returned to me freshly washed and vacuumed. This is the same dealership I had my old Hyundai serviced at as well as the dealer I bought my new Hyundai at. The service is great and they set a high standard for performance. read more

We were negotiating with Justin the sales person and Ozzy the Floor manager and we were negotiating for used 2011 Sonata for 16.9. Though they only went for a 1.4 off the used car they were ready to give us a brand new 2013 Sonata for 18.9 with there own financing. We didn't budge because we are not looking for the a new car, we were looking for something that would get us from point A to B. but they were both extremely nice and were open to negotiation unlike other Hyundai dealerships. Ask for Justin, He will try his best to help you out. read more

I am extremely satisfied with the customer service I received! Johnny B. Is the best! He went above and beyond to make it possible for me to drive off in my new elantra GT. It was exactly what I was looking for, the price was right and made my monthly payments doable. I am a first time car buyer and this was the BEST experience I ever had! Johnny knew all about the cars, answered all my questions thoroughly, wasn't pushy about "making a sale", and really wanted me to leave happy. I love my 2015 Certified Pre-owned Elantra GT! Thank you Johnny!! read more

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Really unhappy with this dealership. Made appointment with Brian, the sales Manager and he never even came in to introduce himself. Got home with my new Santa Fe and opened the manual to find a list of items the salesperson was to go through before we left the lot. Was not done. And finally was about 50 mikes from home two days after we purchased the car when the car battery died. I called and Brian said to bring the car in. It would take a couple hours. No apology. No offer of a loaner car. A big difference from how we were treat by Bob Smith Mini in Calabasas. Sorry there's not another Hyundai dealer we can go to read more

My wife and I recently purchased a new vehicle and couldn't be more happy and feel so lucky we made it down to Keyes. We were very dissatisfied after trying to support our local dealer and having to haggle with the sales manager. After leaving our local dealership, we researched the vehicle we wanted on the TrueCar app and found the very vehicle we wanted at Keyes at a much cheaper price than our local dealer and many other dealerships as well. TrueCar is the way to go! I was contacted by Richard from Keyes about the deal offered and went down to the Keyes dealership for the most pleasant and easy car buying experience ever. After test driving the car and having our credit checked, the Keyes associates Tim and Farid reviewed the TrueCar offer and told us to get ready for the easiest car purchase ever and that we just needed to wait to meet with Robert, the finance manager. It was a midweek night and there was a couple of people ahead of us to meet with finance, so we had a little bit of a wait which is to be expected. During this time when we were waiting, we were expecting the negotiators to come out and start working some deal and trying to bargain with us but that didn't happen. No back and forth with the sales people. Just a little wait time. We then met with Robert and within half an hour, the deal was done. All the people we spoke with from Keyes, were honest, very professional and super pleasant. The combination of using TrueCar and Keyes Hyundai was unbelievably easy and saved us a ton of money! If you're in the market for a new Hyundai, do yourself a favor and at least check it out. read more

Bought a car here about 7 months ago, the person who took care of me was Rico, nice young guy. Over all I'm very happy with my purchase and moreover with the finance manager BROOKE FABER, at the beginning she just got the ball rolling, within time I understood how knowledgable and professional she is, I can't count the amount of times she helped me since the day of purchase till today. Thank you Hyundai, thank you BROOKE :) read more

My boyfriend and I walked away from Hyundai Glendale with a shit taste in our mouths. We were told we'd have a sweet deal on a fully loaded turbo veloster- and at the last minute, the car was sold. What?!?! Why would you sell a car that's in negotiations? We were determined to get a new car, so we drove to Van Nuys, where we met Rico. He was willing to negotiate, and most importantly, straight up. We walked away with a 2016 veloster with a sunroof for zero down! I highly recommend talking with Rico! He's the man! Thanks Rico. read more

I went to Keyes Hyundai with my boyfriend in September looking for a 2011 Sonata to take for a test drive. After staring at us in the lot for a good 5 minutes, Gene walked over and asked if we'd been helped yet (um, no, that's why we're just standing here). I told him the specific Sonata I wanted to test drive, which sent him into a tirade about how no one has anymore Sonata inventory for 2011 because the car is so popular and you can't find them anymore, they basically sell themselves, blah blah blah. Really, is that why there are about 10 of them on your lot?! Anyways, I decide it's not the car's fault that Gene's slightly unprofessional, so I ask him to walk me through the safety features and technology features of the Sonata he was miraculously able to find. He didn't know anything about the car; I know he's a fleet manager, but if you have someone who is interested in your product, don't you think you should find someone who can help explain all the great features of your so-wonderful-they're-selling-themselves Sonata? We go out on the drive and as I was pulling out of the lot, he made me stop, leaned across me, and yelled out the window at his friend driving the opposite way! WHAT?! Once he was done with his personal conversation, I told him I wanted to take the car out on the freeway, to which he reacted with shock. Why is it so surprising to dealers that a person who lives in Los Angeles wants to test drive on the freeway? When we got back from the drive, he told me he was ready to talk numbers; I told him I was not, since I was only doing test drives that day and would make a purchasing decision at a later date. He made us walk through the dealership with him (we'd parked on the other side of the building) and then wouldn't let us alone until I'd given him a (fake) phone number. As we were walking out, he tried to introduce us to Richard Chan so he could try to salvage the sale. From the reviews, it sounds like Richard's a nice guy, but we just walked past them and left. Considering all of the car dealerships in the area, I can't believe Keyes Hyundai would have such unprofessional people working for them. As several other reviewers have said, you can find any inventory and any deal you want in the area as long as you shop around. Therefore, I'd warn anyone to stay away from this dealer! read more