Okay so just went in to see our options and we left with a new 2016 Hyundai Tucson Sport and it was all because of an amazing sells man named Jason he really fought for us and did all he could in his power to get us the best deal and it was an amazing and Fast experience it was not overwhelming nor lengthy. If you are looking for the best person to do business with then ask for Jason he will definitely take good care of you! read more

Keyes Hyundai - Hyundai Tucson Sports Edition! - Car Dealers Near Me - Van Nuys, California

My sister and I accompanied our mom last week to look for a car at the Keyes Hyundai dealership in Van Nuys. Edmound Dabouvian was the salesperson that helped us through this process. We appreciated the patience, knowledge, and understandning that Edmound showed to us. Our mom ended up leasing a beautiful 2021 Hyundai Sonata. We we were very happy with our experience at Hyundai and are very impressed with the excellent warranty that Hyundai offers. read more

Today my wife and I (a lesbian couple) visited this location with my in-laws who were in town visiting. We were shopping for a new vehicle for my wife and she new exactly what she wanted. The salesman Carlo approached us and asked my wife what vehicle was she interested in, and she stated the Santa Cruz( which is a small truck.) Carlo giggled and asked my wife if she was sure? My father in law asked Carlo why do u ask that, do u not like the Santa Cruz's? Carlo replied with "no I'm just surprised that a woman would want that." I told him that, that was sexist and he continued to laugh it off. After we seen the vehicle, we went inside to talk numbers and Carlo still refused to acknowledge my wife and I, and continued to speak directly to my father in law instead of talking to us women as the buyers. When my father in law walked out the room, Carlo continued to ask if he was coming back and wanted to wait so he could "explain" the numbers to him. This ultimately was our reason we left and chose to not make the deal. It's unfortunate. read more

I am so happy with my experience in purchasing a car. Matthew in sales and Robert in financing were so accommodating, patient, and helpful through the entire process. I am so glad that I came to Keyes Hyundai, Van Nuys. read more

I bought my car here and have had it serviced here for the past 4 years but today my service advisor, Jonathan Hughes, was dismissive and, seemingly uncaring, about my time concerns. I was told when I made my appointment that it would take between 1 hour and 1:15 hours to change my oil. I informed Jonathan that time was of the essence this morning and to keep me posted of the progress of the service. The entire process was just short of two hours and not one time did he come to the waiting room to inform me of the status. I went to his cubicle twice and his attitude was , I'm paraphrasing, "oh well." When my car was finally ready there was not even an apology offered. Needless to say, this was my last visit to Keyes Hyundai service. Oh well!!! read more

Great buying experience. My wife and I drove onto the lot and were greeted by Justin who immediately made us feel at ease and helped us think through what was most important for us in a new car. He worked with our budget and we ended up driving off in a brand new sonata with all kinds of awesome features. Go see Justin and MAKE SURE you tell him Jonathan sent you and that you want the same treatment he gave us. He's a pro and works around your needs. quick update....about 10 months later we needed another car so we called Justin up and stopped by the dealership. We were greeted by Sam Stevens, who was helping out Justin that evening. Sam was as great as Justin and I'm beginning to think it's just good peeps that work there. Sam got us in the car we wanted at a budget that worked. While any car buying experience can take longer than you'd normally like, making the process comfortable and "non-pushy" and salesy makes all the difference. I am sending all my friends and family their way. I really feel like they have my best interest at heart. read more

Just went to Keyes for a recall and found I had two. Everything was handled efficiently and was driven to and from home. Had a car wash also and the service staff was wonderful. read more

Salesman tried to sell me a 2019 Kona with 40,000 miles for $22,000. Mgr. later offered $5000 reduction. I can't play these games. Some people may be conned. read more

Came in for a simple test drive and to view some potential lease vehicles. Saying the sales people strong-armed might be mean or aggressive, but they offered me some lease deals that were too good to be true. They did their job perfectly and struck a deal with me same day. Walked away with a new Elantra GT Sport! Make sure you ask for Richard or Luis! They were knowledgeable and worked with me throughout the process constantly asking if we needed water and/or coffee. Very polite. Probably the (coolest) easiest thing was the paperwork with the finance department. It was all digital on this oversized computer/table screen. After everything was signed, it was uploaded to a thumb-drive and called it a day! read more

Writing another review because I have time today and totally forgot about this garbage place. This place is absolute trash and you should never come here. The people are rude disgusting and unprofessional. And Ryan or Bryan whatever tf your name is , do not reach out to me with your bs automated response ur trash the whole crew is trash such a scam. They lure you in with a car and a deal online and a monthly payment calculator, they call you multiple times trying to work out a time for you to come in, you make an appointment, guess what u show up and you have to wait 30 minutes to talk to someone, well once you've waited they bring you to the table and and start trying to talk numbers, they ask you what your bringing to the table, they tell you what and what you cant afford without know a damn thing about what you can afford, they then tell you that the car you called about is on hold for a vegan lady . They try selling u the same car but more upgraded then another car which you immediately deny. They proceed to rudely stand up and say theres nothing here for you. Trash service . And f you ryan or bryan . ligma kid. read more

I cannot say enough good things about Reba, Imaraz and the sales team at this location and how they went above and beyond to help me but specifically I want to thank Reba; she was very friendly, assertive and helpful. Also Imaraz thank you for being so helpful with everything! I'm beyond happy with my new car and look forward to continue doing business with them! read more

I took in my Tucson for servicing yesterday, and I am very pleased and content with the service at Keyes Hyundai Van Nuys Ca. Thank you to my service rep Oliver! read more

I'm giving a star JUST BECAUSE, there's no negative star. Super convenient to set-up appointment online (that's the ONLY BEST part). I had my car serviced here for the 120k maintenance service. Super nice guy I spoke to, he said there are packages to choose from and that he would also set-up the recall for my car free of charge. I got a text message saying I can text ANYTIME re: my car (super convenient). I chose the least expensive one (considering my budget) and it's about $700. That's ok, it's my car, I have to invest on my safety. I got a free ride from Lyft that they set-up complimentary (I'm happy). A couple of hours or so, I got a text/update on what needs to be done. I chose/agreed on additional services (super convenient) via app btw. I recently just bought new windshield wipers (after market) and installed them myself but the service dept said it needs replacement. they said something wrong with my brakes and needs repair or replacement, either or, I agreed for that service. Everything else I declined. The total came down to almost $900. It's ok, I need to invest in my safety. When it was time for pick up, they sent lyft, complimentary. I got there, he said they couldn't do the recall service because they need to order parts (btw, there's 2-3 recalls on my car) and that they will notify me (I'm assuming text or email) when parts are available. I said ok. I left, thinking everything is ok. My car wasn't cleaned, my old car, when I get it serviced at Mazda, I get it back washed, complimentary. It's ok, minor thing. I found a crumpled receipt (not mine), a screw (goodness knows where it came from) and a calling card of a club (I've never seen before) on my passenger side floor. I didn't say anything, I didn't wanna make a big deal of it because I'm tired and I still have to work and I just don't wanna deal with it. I work 5 minutes away from where I live, no problems when I drive, whatsoever. A week later, me and my friend went to a concert (November 1), we had to drive 45 minutes in the freeway to get to our destination. My car was having issues. I got worried, when I heard some cranking noise. It felt odd and scary. Anyways, we still went with our night thinking it's nothing. On the way home, after about 20 minutes in the freeway, check engine lit up then another warning sign. Then loud cranking noise and an awful burnt smell. Like burnt rubber with oil. Me and my friend exited the freeway and drove on the side street until I got home. When we got home, there's smoke coming out of my car!!!! I texted service guy right away (even though I know they're closed), just to see the time line when it happened. For records sake. This was a week after I got my car "checked up". How they could have missed this. I couldn't have messed up my car in a week after it had been "fully inspected", right. This was both frustrating and scary on my part. Following day I texted again, no response. I still drive my car daily to work with no problems (hey it's just 5 minutes away). I waited for response, and/or email because of the recall that was promised to me. No response. I finally got a response telling me to schedule an appointment. I did but wasn't able to make it to my appointment (my fault). Anyways, I finally took my car to a mechanic, a friend recommended. It turns out, there's a leak! One of the hose is totally broken. The mechanic showed it to me and told me that it's a special part that needs to be ordered from Hyundai. I'm super disappointed at Hyundai Van Nuys. They should have seen this leak! It took the mechanic a total of 20 seconds to find the problem. This should have been caught ahead of time. The engine was overheating and I could have blown the engine off if I drive in the freeway again. My safety was compromised all because someone missed this after a "full inspection" which I paid for! So thank you Van Nuys Hyundai. I don't trust you with my car anymore. And thank you for keeping your promise in fixing the recall (which is also a safety issue). read more

Saw a Hyundai Ioniq online and scheduled for an in-person appointment. The used car was good and we sat down to negotiate the price. The agent told me that there are 3 accessories for car alarm, nitro for tires, and paint protection for 700 each ($2100 total) above listed price. After some back and forth negotiations where the agent left to speak with multiple manager, they eliminated one accessory and reduced the price for the other for a total of $1100 above price listed on website. There's also additional documents fee, and licensing fee that totals to about another $1000. In the end I hesitated and didn't sign that day, I called a few days later and was told the vehicle was already sold. I guess some other sucker ended up paying before I did. How a car dealership behaves during good times is a good measure of its character. I'll leave it to the reader to judge the actions of this establishment in the car sales glory days of the post-COVID19 market. read more

I just got my brand new Ioniq Hybrid, FARID is my brand specialist, he is very honest and knowledgeable, he gave me a fantastic deal, and I highly recommend working with him! Tim, the sales manager is also a great gentleman, they both gone above and beyond to make this a happy purchase! Thank you Farid. Thank you Tim. read more

David Sarkissian was a pleasure to work with. He took great care of me and helped me through the buying process of my Hyundai Elantra. I highly recommend him. read more

Had a great experience picking up a new Kona today from my guy David Sarkissian! Thanks David for making that painless!!! read more

Traded in My leased Tucson for a new Elantra GT. Miles got me a great deal. Better then another Hyundai dealership. Anthony, in the finance area was a true pleasure to work with . He made all the paperwork painless. Great Service, Great Deal, Great Experience. read more

It's the best place ever and the amazing thing about it is that they have an amazing serving And the best 2 people of there are Imraz hossian Arbi ghazeri And they gonna get a lot of customers because I'm gonna tell everyone to go there and ask for those 2 people to help you to buy a car with a good price read more

Let me preface this to say I purchased a 2017 Santa Fe Sport on 8/13/17. I tried to get some explanation for this series of events but after several days, no one has responded to me. This is a copy of an email that I sent to the sales rep who "sold me" the car. Here was my experience: Hmmm Thanks for the welcome. I don't know who to direct this email to since I can't get a straight answer from the switchboard. After I made my purchase at your dealership here's what happened: 1. Approximately 2 weeks after my purchase I received a call from "Johnny" (310) 800-XXXX on a Sunday night requesting I bring in the extra key for my trade-in. I brought them to your dealership around 5:30pm the next day and asked for Johnny. I was told he wasn't there and I explained to your staff the reason for my visit. A man came out and said it was fine to leave the extra key with him. 2. Hyundai did NOT pay off my trade-in loan balance as promised. Not until I got a Late Notice from my lender for my trade-in did I realize you didn't pay off the loan as promised. A call to Steve in the Finance department fixed the issue but I had incurred a late charge because of you, and, had I not noticed in time, it would have adversely affected my credit report. 3. I called Steve at your dealership to verify who the finance company was so I could start making payments. He gave me a very abrupt, "It's in your sales contract". I thanked him and proceeded to make my first payment to the finance company on the contract, "Hyundai Motor Finance, p.o. box 105299, Atlanta, GA 30348, acct #..." 4. I thought all was well until I received a Late Notice from LBS Financial Credit Union. It seems the loan was turned over to them WITHOUT EVER NOTIFYING ME!!!!! I am still in the process of trying to resolve this mess you left me with!! 5. On Sunday, 10/1, at 8:29pm, "Johnny" called me again leaving some vague message about the key. I can only imagine that he never received the extra key that I dropped off more than two (2) weeks prior; not my problem. I called him back on Monday, 10/2, during business hours and left him a voice mail that I had already dropped off the key. I hope I don't get any other rude surprises from Keyes Hyundai. Please forward this to whoever gives a damn. read more

This review is a long time coming. I bought my Veloster in January 2012. I had met my salesperson, Oscar, several months prior in October 2011 when I was originally looking to buy a Veloster. I let him know exactly which model, color, and transmission I was looking for and he did not try to push me into a car I didn't want (this is something that other dealerships have tried to do to me in the past). Because we built a great relationship on the first day, I was happy to hear from Oscar when the silver manual Veloster arrived, and I immediately flew down to the dealership. The purchasing process was painless, and the finance guy was friendly as well. WARNING: Keyes puts an alarm system on every car at the dealership as an easy upsell for them (they say it's for security of their inventory). I told them I wasn't going to pay for the system, and while they did reduce the price drastically, they wouldn't remove it entirely. But on a less desired model, you may be able to get them to remove this charge. I was wary of the service department because my dad had a bad experience a few years ago with his Hyundai Accent. However, I went along for my 7,500 mile service and they got it done really quickly and followed my instruction not to wash the car. I had to take it in again when my rear seat belt got stuck, which they fixed very quickly again. Right now I'm looking to schedule my 15,000 mile service with them. Also, the car has been wonderful and Hyundai Motor America has treated me like family from day one. Thanks Keyes Hyundai, I will be back. read more

I had a great experience working with Ruby Chu @ Keyes Hyundai. The process was easy because of her involvement and I love my Nexo. I would highly recommend working with Keyes Hyundai. read more

Needed my first service for my car and check tire pressure sensor , they didnt find me at the system and i needed to come back day after after i spoke to the service manager that found my appointment , after 3 hours they told me that I have nail in my rear tire and need to replace them !!! Sounds fishy because the nail was at the middle of the tire they offered me awesome deal of 260 $ , I went to check second opinion at my local tire shop , after he checked and took the nail out he told me that the nail never even when throw and was on fixable !!! Didn't charged me nothing and put me a new cap that the dealer ship lost !!! Check them about what they telling you i thought they will be the fair ones ! read more

Gave an extra star b/c of Covid & small staff. Went to get an oil change, my 1st one. I had a 1pm appt that I was there a few mins early for. Didn't get signed in/helped until 1:30. Was told it would be a 2hrs wait & I told them I'd wait there. Car ended up not being ready until 5pm. That was 4hrs for an oil change (& they did add a recall). The truthful time estimate would've been desirable. They overbooked their customers. Staff was nice though. read more

I've gone through two leases here and Anthony Lucas has made the process so easy both times! I could tell that he truly had my best interest in mind throughout the entire process. He genuinely wanted to help me make the best decision for me, so I was happy with the outcome. (And I was!!) That seems to be rare at car dealerships and it's such a breath of fresh air! Don't waste your time anywhere else. You won't regret coming here and meeting with Anthony Lucas. He will do everything in his power to make sure you have a great experience and leave happy. He's a gem!!! read more

We have had our Hyundai Tucson for 4.5 years and have loved it. No complaints. We have taken it on many amazing road trips and the service locations out in Woodland Hills had been great. This week we have turned it on and several times there is a strange fan sound coming from the engine area. Yesterday morning the car wouldn't start on the first couple of tries. I discovered the Woodland Hills location closed down so I called Van Nuys. The woman who helped me on the phone was great and very nice. Once I arrived for the appointment someone came out to help me and had some trouble finding my name and appointment but they were nice. Someone was already helping me but I guess another service guy, Riley, was assigned to my car. He was rude the moment he walked up and something just wasn't right about how he approached me. I told him the problem but he was unimpressed and said (with an attitude), "well, can you tell me more because that isn't very much info so this is going to take me a long time to figure out." I didn't have any other info and was confused because I thought I was bringing the car into to Hyundai for someone to figure out what was wrong. He didn't seem like he wanted to take the car and said that he wasn't seeing anything wrong with just a quick check. My husband texted later to find out if I dropped the car off and what happened so I told him that the service guy was rude and unhelpful but would call later with an update. Riley didn't find anything wrong and called for me to come pick up the car. I was at work so my husband had to pick the car up. He immediately texted me and said Riley used to work at the Woodlands hills location and he had a big problem with him last time because he was rude to him. It doesn't make me want to go back to this service center, even though we have loved our car and the other people seemed nice and professional. Maybe I will just ask not to be assigned to Riley next time. read more

"Keys Hyundai" gave us the most disgusting purchase experience of our lives. We just moved to the US and looked for the first car here. We don't have a lot of money, because this is our start here and we announced it for representatives.  Finally, I bought a used Hyundai Santa Fe. What an awful experience!  My salespersons were Eddie and his accomplice Carl. My English wasn't prepared for dishonest sellers that sell cars at this location. We finished the deal on $18,000, included tax, $200 registration, additional equipment. I'm inexperienced at this whole process and didn't think that they would lie to me in my situation about the cost of tax and additional fees. I was wrong and now I overpaid for my car by about $4,000, because I found $22,000 as the final price in my papers. They added tax, debit cancelation, warranty, additional equipment, and registration. If you want to go to a place where they are upfront and honest about things, this is not the place for you. Don't make the same mistake that I did, go to a dealership that is more honest and won't lie to your face and make up numbers. This is what I got from this dealership in the first US experience! Thank you, Eddie and Carl for the experience, I am going to share it everywhere for free with as many people as I can. Don't ever believe them, ever!!! read more

In searching for a new hybrid Santa Fe, we called all over Southern California and discussed availability and pricing parameters. This car is very popular and sells fast once they arrive on lots. When speaking with this location, which is 75 miles from where we live, we were told there were 3 of them on the lot as well as informed the mark up above MSRP, like other dealerships, was in the 3-5 k range and negotiable. We made an appointment, confirmed we were on our way up and we're excited. When we got there we waited awhile and we're handed off to another salesman. Amazingly there was only 1 car on the lot now, being told the others were sold days before?? We drove the car and LOVED IT! As negotiations began it became apparent immediately the mark up was not 3-5 k but 9-12 k. Our all in bid from them was 54k +. In our opinion this was the definition of bait & switch. So, as always, be careful when engaging in the new car purchase process, especially at Keyes Hyundai. BTW, we ended up purchasing the exact same car at a dealership within 50 miles of Keyes for ZERO MARKUP. Our all in cost was 44k +. read more

Great experience from the start, I was greeted by the receptionist at the front. I was teamed up with David S for the test drive experience. He answered all my questions and I never felt pressured to make a final decision in that moment. I came back the next day with more questions and made the choice to get my first Hyundai. David made it a quick and easy process. Then I met the financial manager, Steven C. He was able to handle my questions and confirmation about prices. He's steady and friendly manner made it a great journey! Please ask for David S. dsarkissian@keyeshyundai.com read more

Ok so i leased a new Genesis G80 last month from Johnny and Brian at Keys on Van Nuys.... needless to say my front left sidewall on my continental pro contact tire blew with only 1200 miles on the car .. Luckily I had the Nitrofill coverage on my car and they ended up taking care of it Thank you Gentlemen You turned out to be a class act taking care of your customers is your main goal at Keys Hyundai Larry Miller read more

And another Hyundai dealer lost me because of their lies and wasting of my time! Not a good customer SALES service! Please note that my experience is based upon one SALES individual name Samuel on the phone. Please also note that this was my first time ever to call this dealer. Ok, so I called this dealer yesterday evening because I am shopping for a car and need to buy it either this weekend or the next one. I had the quote from the other dealer and wanted to shop around to see if someone else might even have a better deal for me. So after giving all the necessary information to this guy name Samuel, he started telling me on how good his dealer is. How they are number 1 in terms of the sales volume blah blah blah....Mind you that I have already heard all this from the other dealers as well :) Anyways, I asked him for their best low price and right away he told me to forget about asking him the low price because their price will be the lowest or will beat any low price I already have. Guaranteed. Period! He asked me for my low price and I told him that I will give it to him only once he give me his! He continued to argue with me on how it will be useless for him to give me the price and instead he will beat what ever lowest price I already have. again "Guaranteed!" At this point, I told him clearly to be straight forward, honest, and truthful to me and to not waste my time. After several request, he finally agreed to call me back with his price. He called back after 10 mins and his what so called "low best price that no one can beat" was 1600 more than the price I already had from the other dealer! However, as promised I then gave him my price and this is where he got caught with his lies. Right away he told me that he cannot match or beat my price. He said that he has no idea on how this other dealer is offering me at this price but regardless he can't do it. At this point I reminded him his earlier promise, comments, and statements on how he can beat or match any ones price and it was guaranteed! To defend that he told me that yes they can match the price but not the one that I have because that is next to impossible and no idea what this dealer did to the car to sell it at that price! What a joke! So, on one hand he is still keep saying that he can beat or match the price but on the other hand, at the same time, can't match the low price I have! A total contradiction to what is saying and/or said earlier. At this point, I guided this person to the other dealer's website to proof my low price and that I was not lying to him. I then asked him if cannot match or beat my price then what is the second best price he can offer me after listening and seeing my price. Now, all of a sudden he started to tell me to just go and buy from this other dealer and why I am not going or what's the wait for? I told him to go or to not go is total my decision and to not tell me on what to do. He was kept going on and on in circle. Finally, he told me that he can ask his manager again for the second low best price and will call back. He did call back after 15 mins with just 200 less than his initial price. He then again argued with me on why I am waiting and just not to this other dealer even though I told him earlier not to do that! I again reminded him to either fulfill his early promise of "can beat anyone's price or have the lowest price among all" or just don't tell this false statement to the customers. He again kept going on in circle on how he can still beat it but just not my price :) Can you believe this! Finally, he told me to come down on the weekends because the managers are much more aggressive and motivated to sell the car and I may be able to score a deal. I told him that I don't want to drive all the way down and then leave if nothing works and that is the reason I want to settle, at least, the base price on the phone. He again just kept going in circle on either I should go to this other dealer or just come to him on the weekends to see if they can come close to my price. I then asked him on why managers are only motivated during the weekends to which he has no answer. How can I think about this dealer for any future purchase or for recommending it to others? Looks like I am not alone in terms of their bad customer service after reading reviews from the other Yelpers. Please note that the guy's attitude and tone through out the conversation was good and nothing was wrong with it. It is just his false promise, statements and of course the price that just ended the deal for me. Like I said, my experience was based on a guy name Samuel at SALES department. This dealer may have other good people working in there but I will still go somewhere else after my experience! A word of advice to all you readers; do rigorous and extensive search regarding the price and never feel pity or believe these dealers on whatever they say or claim! read more

It is an honest, short but true review. If you have any further question, it is my email " bobbyusb@yahoo.com". you can just ask me. The sales person was manny, he gave me the quote of $290 for financing an Elantra 2014, he checked my credit score and also my co signer, he said every thing is fine, he confirmed the final price and said it is valid for 48 hours, but tomorrow when I went there they did not honor their word and changed the price, I decided to leave, they played with me, asking me to stay to talk to his manager, I wasted 3 hours of my life there. Finally Manny apologized to me in behalf of his manager, they just wasted my time, my credit scored and gathered all my personal info, including my social security number. They do not honor their own word. It is shameful. read more

There really should be an option for ZERO stars. I recently purchased a 2015 Sonata and my experience after the purchase has been nothing short of a nightmare. The process of getting the car was a breeze. I agreed upon a $3500 down payment, which I paid $500 on site, and $3000 a week or so later. What I was not told was that my credit card, which was linked to my checking account, was set to an auto payment for the remaining $3000. No one at the dealership updated my info, or the fact that I had paid, and they attempted to take a second $3000 from my account. When that didn't work, rather than contacting me, they reduced to it $1000, and tried again (which did work). When I noticed the error, I contacted my bank and Keyes to resolve the issue. The money was back in my account. Two days later, the transaction that I thought was cancelled hit my account (Keyes had processed it as a return and didn't inform me the funds would still be deducted before actually being returned), draining all the money I had. When I contacted the General Manager, Mike Lahham, he was not very apologetic and went so far as to hint at blaming me for this happening saying that I was on the auto pay program and that when I came in and paid early I messed it up. He also demanded to see bank statements, telling me that it was an issue between me and my bank. I will never risk another encounter with this dealership, or any within the Keyes family, and will either skip my first service (which I was told is "free"...wonder how true that is) or try to have it completed by a more reputable Hyundai Dealership. read more

Ask for Riley if you want a great experience, a great person that gets the job done effortlessly ! Thank you for your kindness and the best customer service! read more

I wouldn't even give this business any stars due to the lack of knowledge and customer service I have experienced. I had a scheduled service for my car on Monday, that I had purchased 4 years ago at this dealership. The issue identified is the flywheel, I asked the employee Anthony if it is covered under my warranty. He stated, the company has been purchased by another company and there are no warranty records on file for anyone that had purchased car warranties since they were bought out a few years ago. I was livid because he was adamant there's nothing on file and that he doesn't know what to do. He then proceeded to look in my glove compartment box and found the warranty, two days later he still doesn't know if it's covered and I still have no car. I have called multiple times to inquire when my car would be ready for pick up and I've either received no answer, no call back and when I did get through to Anthony he told me he can't talk right now he's with a client. At this point, I'm fed up with the unprofessionalism, lack of knowledge and customer service I have encountered. I will NEVER recommend this location again and will be doing my business elsewhere. If this is how customers are treated, this establishment should not be in business. read more

Brian S of Keyes did speak to me and places the blame squarely on their lender, Hyundai Motor Finance USA. He was helpful and kind but could not change anything so we're still on the hook for the money. This finance company is the one YOU will be using if you buy one of these cars, from any dealer. Be careful, or just lease a different make of car. I have to suffer with this for 3 years. read more

We came here the first time on the Costco car buying program and bought an Elantra that has been great. Second time back to get a used Santa Fe. Great staff, Jordan Elias was a gem to work with. Although the process is time consuming (4 hours) we left with a lovely, used, new car. read more

Update: I'm still keeping a low-starred rating for the whole experience, but General Sales Manager Brian Sobel was helpful in at least getting some of my money back. Not all, and I still feel Lucine was unprofessional, uncommunicative, and dishonest - apparently, I'm not the only one! Two other Yelpers have messaged me with the same issue with the same person: Lucine. Pretty wild. I hope Keyes is able to get their act together and hire more people like Brian Sobel, Anthony Lucas, and the maintenance and service folks who've always been good. Again, it's nice to have gotten back a good portion of what I was owed, and I appreciate that. I guess I learned a lesson to never trust the good faith, verbal agreements, memory or communication of certain automobile industry finance folks. I don't think it's naive to expect people to be honest and hold up their end of the bargain, or to let me know if they're breaking an agreement, but hey - maybe I'm old-fashioned. Thank you again to Brian. read more

Those incompetent techs over at Keyes Hyundai couldn't fix the Apple CarPlay in my head unit (or) the ECM/computer putting the car into "limp mode" for no reason.  And don't get me started on that arrogant jerk GM Brian Sobel.  He has 0 customer service skills because he DOES NOT CARE.  If you want somebody who truly cares, go see Ian Archer at Parkway Hyundai. He solved both problems & all I had to pay was the $175 diagnostic fee. read more

I had the pleasure of working with Ruby Chu-Internet and Fleet Manager on the lease of my new 2020 Santa Fe Limited FWD 2.0T. She was very responsive and answered all my questions/requests either by email or text. When I stopped by to do a test drive in advance of finalizing things, she had the vehicle waiting in a few colors that I had asked about to make my decision easier. She personally dropped off the Santa Fe to my home and signing the documents was easy. I wouldn't hesitate to lease my next vehicle with Ruby and Keyes Hyundai. read more