I recently bought a Sonata Limited 2020 from Keyes. I wish to first commend my sales person Ati M. on her helpfulness an professionalism from the the first test drive to my purchase. She was helpful without pressure to purchase and would highly recommend working with her. They were willing to match the best internet price available. The dealership does add on about $2000 of dealer added options of questionable value but the dooredge protectors are worth it. I prevously drove a 2015 Sonata Limited for five years and was very pleased with it. Prior to that I had 6 Lexus cars that were excellent but hyundai offers a car that compared well for a lot less money and a 5 year warranty. I am so far very pleased with my 2020 Sonata Limited. The safety features and technology cannot be beat even on luxury european cars for twice the price. One does give up some handling and performance over BMW but that depends on your priorities. One can compare the safety features to a nagging wife, but I like that because it keeps me on the ball. The Blue Link system reminds me of anything I forgot by email such as not locking the doors or low gas. I like being reminded if both hands are not on the steering wheel or I deviate from the center of the lane, or the car thinks I am drowsy. the Blue link systen even allows me on a hot day to remotely turn on the engine and cool the car down in advance. I am sure may new cars have a lot of safety features but strongly recommend this car, my sales person, and the Keyes dealership for sales and service. Consider a Hyudai if nameplate recognition is not your priority. read more

Bought my Accent there today. Was sort of worried about what would happen based on the most recent reviews here. Had already been in contact, vaguely in a way, with Ruby Chu the Internet sales person through emails. Explained I didn't want to haggle and just get it done. To be honest I dont think she thought would show up and that I was some sort of random troll playing around. LOL. Made appointment and true to my word showed up as agreed, car was ready and at the front door a test drive. All in all I was in and out of Keyes in little over a hour. Time is money and it was No Muss N Fuss. Maybe the bad reviews are from people who don't know what they want or don't research squat prior to showing up. idk. The financial officer ( Lucine, I believe) was professional and offered me a much better rate than my credit union as a 1st time buyer, but since I am only financing to boost my credit score for a future house purchase I was sort of committed to my credit union, but for that purpose only. Otherwise I would have used them. She didn't hesitate to get my paperwork done once she realized I would not be financing through them. No time consuming tactics to wear you down as you often hear about, and I appreciated that. I myself had a great experience and suggest that if you are interested in a car, to do your homework first, then call and ask for Ruby Chu, she was great, simple, quick and to the point. Being in sales myself I appreciate that much more than the average person I suppose and that approach has always been my mantra as well. Seeing that this was my 1st new car purchase, I was impressed and would return to Keyes again as well as refer both them and Ruby to those I know. Outstanding Service, Competitive Pricing and pretty painless. Sidenote: ( To the people complaining about getting run arounds by dealing with multiple sales people, guess they forgot that car people are commission only. So have a bit of loyalty, it will get you places. Just a tip :) Thanks Ruby ! :) read more

I waited 4 hrs. For an oil change to be done And initially was super upset. But Jeff completely turned it around and gave me a small discount, sprayed down my car, and helped me change the battery on my car keys. He was unbelievably kind and helpful! 10/10 for Jeff read more

Let's say I would give them 5 stars but getting three to them on the phone is kinda hard sometimes but other then that they deff do a great job! I been a Hyundai owner for over 6 years and this dealership exceeded my expectations by far. I went in for a 60k mile service and my experience was amazing they provide Lyft if ur going less then 10 miles away there and back witch was great because they where taking a little bit over 3 hours to complete work 35 min after dropping my car off I received a text telling me about all the other recommended repairs to my car and about two hours later they text me telling me my car was ready! Super cool place ani was super professional and nice deff recommend going here read more

5-stars for the great service that always I have got from Sherome Staley @ Car- Service department. He is the man. GREAT customer service. Every time that I've taken my car for service, he always keep me inform and helped me to find extra discounts for my Elantra. On the other side, I always get unpleasant responses from the sales guys when I asked for new car prices and possible deals. Like for example today day one of the told me: enjoy looking ( meaning you, enjoy looking because you can't afford it). Of course I can afford it you arrogant dude. Or when they are telling you that they won't do a hard inquiry to your credit. Do no trust them. Zero stars for sales department. read more

This was the site of my first car purchase at a dealer. My only other car I got from a private seller. I came Labor Day weekend of 2011 hoping for some good deals. Wanted to get a 2011 but they had already gotten all of the 2011s off the lot. I didn't really want to get a BRAND new car but I fell in love with the Tucson over time and couldn't resist. My salesman was Mike, he was very patient with me and made sure I got all the features I wanted. I pretty much knew what I wanted when I walked in as I had been shopping for a while so I made it easy on him. They put this car alarm in the price of the vehicle which I felt was a bit shady, but I eventually was convinced it wasn't a bad idea to have on a brand new car, as it would probably lower my insurance costs. I didn't really have much room to negotiate on a new model, being a first time owner, and not wanting to put a ton of $$ down, but I still feel like I got a great deal on the interest. I got a very personable experience here and would recommend them to friends. I've been back for 2 free service check-ups, the first took much longer than expected, but the second was super fast. The lobby is nice and has free wifi. They will try and offer some add ons at additional cost but don't pressure you if you just want your free services performed. All in all very friendly and wise crew. read more

Miles Blake rocks! Great follow up and had us in and out in an hour with a beautiful New Ionic plug-in. I highly recommend you contact Mikes Blake -Sales & Leasing Consultant read more

My car had two recall notices so I filled out an online form at Keyes Hyundai to set up an appointment to resolve it. First, the service dept rep called me back to get all of my details since this was my first appt at their location. Then later I received several reminders via email and text prior to my appt allowing for me to change appt time if needed. On the day of my appt, upon driving up in the Service Center a representative greeted me to confirm appointment and introduced me to my Customer Service Rep, Oliver Garcia who was extremely nice and insightful about what to expect during my appt, and pointed out the reception area which provided water, coffee, TV, and an extremely spacious and clean customer lobby area to wait in while on site. Even though I expected to be there at least 2-hours, my appointment only took only 1-hour instead which was super fast, all things considered. And lastly when I got my car back, I received my car back washed and vacuumed, and my car felt adjusted for the better, so my car was indeed in way better condition than I dropped it off, both inside and out. Bottom line, I received 5-star stellar service! Thanks again Keyes Hyundai! read more

My visit with the service department was due to a recall issue. The staff were very professional and had everything in order and taken care of in a minimal amount of time. The waiting area was Covid-19 safe and quiet. The only reason I didn't give 5 stars is that the coffee machine wasn't working up to it's usual potential. All my service visits with Keyes Hyundai have been exceptional. read more

I purchased a 2020 Plug In Ioniq from this dealership and definitely had a positive experience. I had a specific situation that extended my buying process about 10 days. During this time Ati kept me informed and ultimately was able to get me a great deal. Ati was very personable and I was glad that she was my sales consultant! read more

Oliver was great! He got My car back to me within a few hours.

Tiffany Baker....If that is your service Advisor just please run the other way!! She has no customer service experience whatsoever. The work that was put in to my car was a below average car wash and that's it. The same problems I came in with is the exact same way I walked out. I've never been so frustrated with taking my car to a dealership ever!! Please Just find a new job or get some more training Tiffany and whichever technician worked on my 2021 sonata read more

dissatisfied. during negotiations we were told in lieu of downward price a $1500 EV charger would be included for $375 implying a $1125 discount. turns out EVFY charger is free. didn't discuss $750 rebate in deal but required to sign paper giving it up as part of price. No information given on "free charging" for 2 years through Electrify America and two weeks later still waiting for account setup. charged dealer add-ons to sticker price but never explained when asked about. price on line is sticker price and there should not have been bogus "dealer add-ons". we feel we were taken advantage of for new car so beware of these unscrupulous practices when purchasing here read more

I have 2018 Kia Forte with less than 8k miles bring in for oil change and they come up with 4 wheel alignment service they charged extra 149.99 for that. One week later my dad know it so he and me come back ,ask why ,we still have 36k/3years bumper to bumper warranty ,Mr.Song said this is Hyundai not Kia ,we 'd like to talk to his Manager we wait for awhile never show up.do not go there for service your car anyone.. Estrella To read more

Extremely helpful, not pushy at all! Carlo, is amazing! He really felt like my uncle Carlo by the end of the day. If you want to be helped into the car you want, COME HERE! read more

We purchased our car at Keyes and did our service there since we purchased our car but have found out since that they make recommendations for repairs and maintenance that are unnecessary and charge more for them than other garages. I recommend getting service work done elsewhere and being very careful about agreeing to service recommended by Keyes. Don't get tricked into dropping $$ for unnecessary maintenance as we did. read more

I took my 2009 Hyundai Sonata to Keyes Hyundai in Van Nuys yesterday. It had not been serviced since 2017. My brakes were grabbing when it was cold I got a call today from Hyundai that partially satisfies me as to why I was given a 60,000 mile service on my car that has been driven less than 19,000 miles. So,I have raised my rating to 3 stars. My brakes are still grabbing, which was my main reason for bringing it in for service. I don't know if they actually rotated my tires. They did give me $50 credit for an expired coupon. Over the years, they have appropriately serviced my car. read more

I just recieved a call about extending my coverage from a woman who kept talking over me. When i explained that if they werent goong to fix my current engine problems (which apparently normal for hyundais) then I probably wouldnt extend my service or purchase another Hyundai. She then hung up on me. Do not purchase here. Beware read more

I had a recurring problem with my Santa Fe Hybrid losing power on the freeway and was referred to Keyes Hyundai. The General Manager welcomed me with "there won't be any problem fixing it" after I had the engine light coming on several times over months. Next day I got a text that the car would be ready and good to go. When I picked it up and asked what they found the answer was "everything's fine"... Asking if they did test drive it the answer was "yes" - they test drove it by driving up the ramp from the basement. I was baffled and took the car to the freeway and of course the problem was still there and engine light came on again. When I called the General Manager I said he would test drive it. Next morning I met the agitated GM saying it can't be that there still was a problem. So he drove my car with me as a passenger. And he started ranting that I would not know how to drive a hybrid, I should go where I bought the car and not be wasting their time. The ranting went on while he was speeding with my car, weaving in and out of the carpool lane, and declaring that there was nothing wrong with the car. That may be enough about his behavior but I did not want to get yelled at and went to a different Hyundai Service. They would not find the problem right away, but after weeks in the shop they got it repaired with the help of a specialist. So the problem had been there all the time and I was right and Mr. Know-it-all, the GM of Keyes Hyundai, was wrong. Their service was bad, they worked on the problem for exactly 17 minutes and did not find the problem - and then their representative was really unfriendly! How do I know the details to prove my point? I found out later that my dashcam recorded everything while they were working on it and also the interaction in my car. read more

I'm very pleased with my experience at Keyes Hyundai. I knew the price I wanted to pay for my Tuscon Night after doing quite a bit of research. I called into the dealership and was quickly assisted by George Arau. He was able to send me pictures of the exact vehicle and its included features. Within less than an hour, he got me the deal I wanted without ever needed to step foot into the dealership. And, since I was very busy, he agreed to drive the car to my home where we completed the transaction the same evening. Everything was quick and easy. Thanks George! read more

I had a very poor experience - I felt lied to, pressured, and manipulated. I wanted to buy the Ioniq EV - and the financial officer started telling me that I needed to lease (as opposed to finance) the car, because the Federal Exemption wouldn't work with a W9 (which I have now confirmed with multiple sources is a definite lie). I wouldn't trust them with something as important as buying a car - they seemed only in it to make extra money themselves. read more

they always look for ways for you to spend money, i did my 30 thou miles when my mileage is still 25thou, i am still paying for the $800 they charged me now i went for oil change they are offering $393 worth of labor and parts again. on top of that i came in with low tire and telling me to replace the tire because its damaged because of the nail they dont want to take it off it will burst. be warn especially ladies that doesnt know about car problems read more

My car window was broken ( wouldn't roll up) so I made an appointment to take it in and get a diagnostic and repair done. My service rep was Aaron, and after dropping it off with him he Tells me like an hr for the diagnosis, so I go home and wait as one hour turns to two then three, I try contacting him through the contact text they send out when you drop off. After texting and calling the number multiple times with no response I start calling the general service line number. No one ever picks up that line it just keeps you on hold for like 6 mins till it disconnects, finnaly 5:00 rolls around and now the calls say the service department is closed, so great a day not hearing back. The next morning try calling both phone lines like 10 times and nothing, so I end up having to drive down there where they tell me Aaron quit yesterday. So great he quits and no one thinks to check on what he had going on or check on his customers, so after a day and a half with no work done to fix I just ended up taking my car and leaving. Just horrible and unprofessional service but gee thanks for the auto text i got later thanking me for getting my car serviced there read more

Had a wonderful experience with Richard Martinez. He made it painless when looking for a new car and took all of my questions and concerns with ease. I felt so comfortable! I absolutely adore my new car, and can't thank Richard enough for helping! They also have fresh baked cookies while you wait.. read more

Hyundai was very professional and performed their services in a timely manner, making the process of my seatbelt recall very smooth.

From the moment I walked in I was taken care of. The entire team is fantastic, from the receptionist to the GM. My salesperson was Bobby Hooker and he was the best. He was so patient and took the time to figure out a deal that worked best for my family. He and his sales manager went above and beyond to help me get into a loaded Elantra and get out of my very problematic Fiat. Before this experience, buying a car was something I dreaded, but today was amazing. The entire process only took a couple of hours - plus they made us fresh cookies on site. So, if you're upside down on your car and need a great deal, ask for Bobby! read more

I just picked up a 2019 Ioniq a few weeks ago, and got a GREAT deal from the team. Carlo Eskandarian the salesman was very friendly and informative. He was very attentive and answered all my questions and concerns. Jason Jhee and Imraz Hossin, who did the paper work, were very professional. And the sales manager Darin Lawrence was also great to work with on sealing the deal. Everyone here is a man of their word. I am very happy with my car and very happy I went through this dealer to get it. I drive a lot, so I will definitely come back here when I need my next car. Highly recommended. read more

2018 I bought almost new Hyundai sonata with low mileage from a dealership. In 6 months the car was stopped with a mechanical problem. I got back to dealership and they said the fixing will cost me 3000$ and instead offered me trade-in program. I bought brand new Hyundai sonata 2018 in 2019 with 65 miles in odometer. Summer 2019 I started getting problems with the car. It stopped on middle of freeway with message Check hybrid system. I was towed to dealership. They said they checked everything out and car is safe to drive. Next month car was stoped at night on a freeway on my way from Vegas to LA. I waited for 4 hours for towing service, I spent on Uber hundred dollars to get home and I paid for the towing service 80. They were fixing my car in Victorville for a week. I picked up the car and they said everything is fix and car is safe to drive. February 2020 I've got same message Check hybrid system and turn off engine. Car was stopped on a freeway again. I moved the car to dealership again. They said they checked everything out and there's no problem. I drove the car 2 miles and stoped. read more

I was lied to during negotiating and misinformed and misrepresented by the sales manager and after almost 8 month, i have been dealing with collection agencies because of the mistakes they made on my deal, and they just pass it to each other because no one wants to take responsibilities, THEY LIED TO ME, MADE FALSE PROMISES, MISINFORMED ME AND WORST OF ALL THEY ARE NOT PROFESSIONAL. AWFUL AWFUL EXPERIENCE WITH THIS DEALERSHIP!!!!! read more

Excellent experience here at Keyes Hyundai. I had a 1:30 service appointment but was in the area early (11ish). Instead of just accepting the car and putting me aside, they got me started early and 2 hours later, got me out the door. I couldn't be more happy with the efficiency of this repair. This should be the gold standard all dealers reach for. read more

When I first pulled into the dealership I was the first car to arrive. Shortly after a second car pulled into the lane beside me. It took about 5 minutes for the service guy to come out and when he did he walked right past me and didn't even acknowledge me. He proceeded to walk toward the guy who came in after me. When he finally got around to noticing me, he asked if I was here first and I told him "yes, and you ignored me." He never apologized, he just proceed to get my information off of the vehicle. He walked me in to meet with the lady who handles the paperwork and she said that the diagnostic fee would be $170 (which is way high for just a diagnosis). Then she said the fee would be waived as long as the needed repairs are attached to a car accident. Since I knew that it wasn't, I agreed to sign. After a couple of hours, the same lady came to get me to let me know what was wrong with the car and then proceeded to charge me. I said to her, "you said the fee would be waived if it wasn't accident related". She says, "yes, accident or outside source". I said to her, "that's not what you originally said to me...and what's the outside source?" She proceeds to go down the list of things they found wrong with the car and said the repairs would be over $500. (basically maintenance repairs). No accident or outside source, just normal wear and tear. I told her that she lied and is now charging me $170. I contacted my lawyer and he said to just pay it to get the car back and we'll proceed legally afterward. I paid the $170 and then took my car to my local mechanic where he found that all I needed was an oil change. So the list of repairs needed from the dealer was false. I will be contacting the BBB to file a claim. This experience was horrible and a fraud rip off!!! read more

I took my car to Keys Hyundai for the first time since the dealer where i originally purchased my vehicle from closed down without notifying me. I was helped my Victoria and she was very welcoming. She explained everything with great detailed. They did everything she said they would! I also inquired about trading in my vehicle and was helped by Anthony. He was such a great person. He made me and my friend feel very welcome. I know nothing about cars and he made sure to keep me informed. He made jokes and that made me feel more comfortable. He wasn't pushy and that i appreciated. Great personality, wasn't ready to trade just yet but will definitely be going back when I'm ready and definitely speaking to Anthony! Such great service. read more

John was really helpful! My AC was fixed. I got really decent pricing on it. Overall really great service. Thanks again John!

John was great helping to get my car serviced. He was very professional and courteous. His recommended service was right in line with what the manufacturer recommended. Really appreciated the help. read more

I love this place. It's my 3rd lease from them and I have felt satisfied every time. The staff is super nice and the finance guys are all very respectful and give you just a liiiittttllee bit of pressure, but then back off. Ultimately, the good deals speak for themselves. Ruby Chu and Jason Jhee are awesome as well as manger Brian Sobel. I've worked with Jason on my girlfriend's lease (2nd for her) and worked with Sobel on my 1st lease (I think) and most current. It's a great experience here. I'm not going anywhere else, ever! read more

I recently purchased a 2013 Elantra here. Anthony Lucas, the salesman, was extremely nice! I went to 7 dealerships that day and ended up making a 2nd visit to Keyes Hyundai later that day. Anthony helped me immensely reach a price I couldn't refuse. Awesome service! Awesome people! Go look for Anthony Lucas! read more

I have leased two Genesis G90s from this dealership. I love the service team and the pickup and drop off car service but the sales team is lacking. The attention to detail and follow through is missing with the sales team. If you finance your car through Hyundai financial watch out. They are extremely aggressive and don't have any idea what service means. With all of that said, I love my G90. It's a great car and the best deal on the market. read more

Absolutely loved working with Ruby to get a car that i absolutely love! She's very attentive and our trip to the dealership was very quick. Highly recommend working with Ruby! Thanks so much!! read more

Louis Arellano is such a good customer service representative. I came in today for car service and he went above and beyond. Such a nice and sweet man. He made sure all my questions were answers and offered me cookies and water. read more

Thank you to Miles Blake and Teymoor. They both were very courteous and respectful throughout the whole process.