After a horrific experience at Woodland Hills Lexus, Christian Mader saved the Lexus experience for me, and I ended my Memorial weekend car shopping adventure on Memorial Day, Monday at 9PM beyond happy and satisfied. Christian Mader gave me an incredible deal, was straightforward and honest. Qualities that I did not believe a care salesman could possess after my horrific experience at Woodland Hills Lexus. I arrived at Keyes last night and was greeted by Daniel Carrera who helped me with the test drive, setting up plates, and setting up the car, and wrapped up the process. He is such an amazing sales associate, very respectful and knowledgeable. Jeffrey Palayan, the finance manager, was also great. I was in and out. He did not waste my time when it came to the signing of papers. I cannot say enough good things about my experience here, and I can assure you, it is because of these people that I had such a smooth and wonderful experience. I was here the day before working with other people and I walked out. I ended up going to Woodland Hills Lexus, but only to come back because Christian Mader promised me no games, and he stuck to his word. Beyond grateful for Christian Mader saving the Lexus experience for me. Make life easier, and go to Christian, Daniel, and Jeffrey! read more

I've been taking my car to Keyes Lexus for many many years and Anthony has been my faithful advisor since day one. He is always super helpful and answers all of my questions. I can't thank him enough for his excellent customer service. read more

I had such a great experience with this dealership, specifically because I was working with Sam Kalbassi!!! I had been on the hunt for the new 2022 Nx350 for weeks. I came one day and met Sam and was talking to him almost every day looking for a car coming in that would be perfect for me. He was so kind and patient and great with communication. He honestly made me feel like family and I am glad to say after weeks of searching, I was able to bring home the perfect car. I am forever grateful for Sam and if you ever need someone in the Lexus world, Sam Kalbassi is the perfect guy to go to! read more

Dealer has a great sales person name Joel. He was very patient and accommodated our requests beyond our satisfaction. Anyone who is looking to buy Lexus, I highly recommend him. Thumbs up and five more stars. read more

My favorite car is LEXUS ES300H. I have been asking around and no one didn't give me the deal that I have got from LEO. He is sales person but the difference between him and other is he does care about his customers and cares about his business. Very positive attitude and nice customer service. Thank you LEO for giving me this deal on my Lexus and helping me get what I was thinking. I hope Lexus looks at you as valuable asset. You are amazing and thank you for everything. Love my Lexus read more

I've been a Lexus customer for 14 years, 6 of which have been with Keyes. Went in to discuss deals as my lease is up soon. Sat down with Daniel Carrera and walked out after he told me I "might as well go get a Hyundai". Looks like South Bay Audi is getting a new customer today. read more

if you're thinking about getting a Lexus, go see Chris Ward at Keyes.He was patient and transparent when it came down to explaining the whole process. (my first time leasing) I originally went in for a 2019 RX 350 but i ended up getting a 2020.. i told him what i was looking for and he ended up finding the perfect car for me....the ONLY down side is the process takes forever buuut good thing is they have coffee and snacks. lol. thank you! read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

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Had a totally bizarre experience here yesterday. We came in to test drive a couple of the SUVs. The salesperson who helped us could not have been less interested in making a sale. He barely said a word during the test drive, and when we asked what kind of features the model we were driving had, he waved his hand across the dash area and said "it's all here." That's all. When we sat down to talk pricing, he again was so completely uninterested. He gave us one price, and then his business card, and then left. We didn't discuss anything or get to ask any of our questions. He did ask us if we wanted water...which we did...which he then never brought us. It's a real bummer because we really liked the car but I honestly can't imagine getting it here. I have to hope we'll get better service buyung this car at a different Lexus dealership. read more

The phone number provided is a number which connects to the receptionist at your dealership. Called many times and they have been UNSUCCESSFUL. The receptionist told that you were either not in the office or in the meeting... And also emails are sent and there is ZERO feedback. I sincerely hope this so called "OPEN DOOR" policy is not just all talks... read more

Keyes Lexus - That is not a good quality "fix". - Car Dealers Near Me - Van Nuys, California

I just bought a RX350 Lexus and i love it. Everything that was talked over the phone was promised! All the payments and terms were clear! I really recommend Lexus! Best dealer ever read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

I went in looking test drive a car and got so much push back it was ridiculous. I was 19 at the time and had come with one of my friends to see the car I was interested in. I understand that maybe most 19 year olds wouldn't be looking to buy a car at Lexus, but I worked really hard and wanted to treat myself. Anyways, I walk in, no one's greets us and we kept getting handed off to different sales people. Finally got to talk to someone about test driving and they said their was a problem with my insurance. I had to call my insurance and have them confirm which took almost an hour. At this point, I get into the car and ask why I didn't have the keys. It's a reasonable question, usually you get the keys when driving. I got a whole attitude from the guy helping me saying that the car drives without it as long as I don't turn it off. Ok. Reasonable, but I didn't need the attitude. I drive around, love the car, come back and I wanted to look into what monthly pricing would be. The guy said he was too busy to help me right then and that I should come back another time with proof of income and that type of stuff. The dealership was empty... I went there because my mom had been looking to buy a car from them too - she went to the Lexus in Woodland Hills after they gave her similar attitude. I didn't go back, went to the Galpin dealerships and good a great deal on a beautiful hybrid the same day. Highly recommend the Lexus in Woodland Hills over this one. read more

I came to get my Lexus. Was working with Aly. I hate coming to dealers and bargain. I met ALY. THE BEST. Honest. Nice. Not pushy. If you work with him you won't regret. You will enjoy doing the deal. So HONEST. SO NICE WORH EVERY SECOND WITH HIM. PLEASE ASK FOR ALY. read more

This is my first review for a car dealership and it's for Keyes Lexus in Van Nuys. I was initially skeptical about how my experience will be, especially after having read the negative feedback. I felt the need to write and share my excellent experience with my recent purchase of the NX 350H and the person who deserves full credit for this 5-start review is Ben Safavi, Internet Manager. Ben was upfront with me right from the start, he was honest with his offer, and most important of all, he kept his word. I do believe that a customer needs to know exactly what he/she wants e.g. car model, package type, etc. in order to make the sales transaction smooth and fast. Right from the start, I was transparent with the car, color (both interior and exterior), package type, and budget; I shared all these with Ben at the initial point of contact and stressed that I'm a serious buyer, whose goal is to experience a smooth and fast sales transaction. Ben delivered all these, very nicely and honestly, right from the start. He's prompt in his responses, courteous and patient. My husband joked about having the big red bow and Ben delivered this request: we could not take the bow home but he took it off another showroom car and placed it on my new car so we could take pictures...such a wonderful extra mile to go! I highly recommend you ask for Ben Safavi, Internet Manager if you're looking to purchase a Lexus, you will not be disappointed. Very nice job, Keys Lexus! Ben Safavi is a true gem and an asset to your establishment! read more

Over the last decade I've leased numerous Lexus vehicles. None were leased from this dealership! This dealership is about 3 miles away from my house, yet I've never leased a vehicle from this dealership! I've driven over 60 miles round trip to get a Lexus from another dealership, but never have or will lease a vehicle from this dealership! Draw your own conclusions ladies and gentlemen, but most negative reviews on here are spot on. No customer service, shady, disgusting sales staff and management. Stay away!!! read more

Chris Ward at Keyes was great and very easy to work with. He made sure to get me the car I wanted at a price I was comfortable with. Definitely will recommend all my friend to him! read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

Here is what I learned about buying a new car: It's quite emotional, really stressful, and not nearly as fun as I thought it would be. In fact, it's kind of its own very specific brand of hell. But I learned something! That I shall now share with all of you: If you want to buy a Lexus, go to Keyes!! Specifically, give CHRIS WARD a call. He makes the process shocking bearable and almost, I'll say it.... nice. I went to two awful dealerships before I found Chris. Beverly Hills (rude, greedy, condescending) and Glendale (almost worse because they pretend to be nice while slowly twisting the knife with lies.) It was so bad I almost gave up on Lexus altogether. But then my boyfriend found Chris Ward! He and everyone at Keyes made this process so easy (or at least, as easy as I think this process could ever be.) I knew what I wanted to pay. We agreed on a number. It was a generous, fair deal that Chris pushed his superiors to approve, and it was better than the quote I was given at the other two dealerships. I signed some paperwork. Picked up my sweet goody bag and drove away in my beautiful new car. Chris is all kinds of good things - kind, personable, quite funny, passionate about cars - but he's also honest. It's really nice to go to a dealership where the salesmen aren't sharks who destroy everything in sight including each other, but actual human beings! In conclusion: Avoid anxiety attacks, go to Chris Ward at Keyes. Thank you for your time. read more

Keyes Lexus - My new pal, Chris Ward. - Car Dealers Near Me - Van Nuys, California

Got a great deal from these guys on my new Lexus ES300h. Sam kalbassi was an awesome product specialist. He was attentive, patient as I analyzed my options and ultimately when I chose the car I wanted, he was very helpful in walking me through all the details. Thanks to the Keyes Lexus team & Sam!! read more

I will preface this post by saying I am a proud Lexus owner for 3 years. Prior to purchasing my Lexus, I visited three separate dealerships, and while the personalities differed, the culture and treatment was always in line. Until today... My friend and I went to look at an IS. After spending 40 minutes there, in 100 degree weather, I honestly can not tell you one feature about the car (other than what's on the internet). There was no selling. The transaction felt disengaged and lacked basic sales interest. It felt like we were given the bare minimum. When we asked to drive the car, there was a brief pause and then finally a "sure". This is especially frustrating because I am in the market for a new lease and have had such a great experience with my Lexus that I not only came here with the intentions of learning my options, but referred a friend who was ready to pay cash for a vehicle. I felt embarrassed, and honestly wanted to leave my own car there. Fortunately, I know that this is not a common experience. Do yourself a favor... unless you're a woman, because well the finance manager did crack a smile when a woman walked by and professed she wouldn't ever by a yellow car, but failed to ever ask basic questions regarding a potential sale with us, and not come here. We are two young black men, so I would hate to think that this was an issue, but can't help but think it had a lot to do with the fact that we weren't taken serious. Hopefully the Lexus team in Glendale is better. I will share this experience with Lexus corporate and anyone who cares to listen! read more

I went for a my regular oil change on my gx460 2013 and I was told there was a recall ok I understand no problem but the he want to do service because of the coman ali alrubani he told me that my car was old and I guess I wasn't supposed to get a loner car but Toyota is paying them almost a thousand dollars to do the recall and never will go back again to this dealership sad day to be a Lexus owner read more

Wow did I just have an amazing experience at Keyes (Lithium) Lexus! In this day and age of dealers price gouging and just abusing their customers financially , Keyes treated me with the utmost respect and fairness. First of all BIG shout out to Ramin. I was deciding between a Mercedes or Lexus. I reached out to The General Manager at Keyes Mercedes. All he did was pawn me off to a sales manager. Ramin, Personally called and emailed me whenever I reached out to him. Anahit was my salesperson and was wonderful! She was just starting out but I can already tell she will be a superstar. Huge shout outs to MarkHaynes, Alexander ( management team)and Tim. It takes a village. I must have called 20 Lexus dealers and if I was not willing to pay AT LEAST 5-10k OVER MSRP, they would not even have a conversation with me. It is so sad. It is a really tough market out there but because of this dealership I have a beautiful new NX 350 and I do not have to worry about being upside down in my loan when the market corrects itself. That is what is going to happen to so many people. I am so very grateful for your kindness AND patience. Thank you to all of you! read more

Thank you very much to Christian and Harrison for making my recent purchase of a used Lexus ES350 such a great experience! My prior Lexus ES350 was totaled when a driver ran a red light and hit me at 60mph. As a testament to the car's safety, I emerged without a scratch. They helped turn what was a bad situation into a happy one. I am so appreciative of all their efforts to make the entire purchase a smooth one because my husband and I came from Las Vegas after locating the car via an online search. Many thanks for the amazing deal and getting the used car turned around so quickly into a spotless new car for me! read more

I bought a vehicle a few days ago. William took care of me. He was very perfect. I'm not good at English but he waited long enough. He also has perfect manners and kindness. Thanks to him, I was able to buy a good car and it was a great experience for me. I would recommend him to my friends read more

I purchased my vehicle from "Feri Asgari" .she was professional and respectful and she knows how to make customers happy, she listened to what I was looking for and helped me choose the right car for me with reasonable price, I would (and already have) recommend her to people I know. I will be a return customer, for sure. read more

Don't ever come here. This place is dishonest and they will lie to you just to get you in the door. I was told one thing on the phone and they told me something completely different in person. They treated me as if I stupid and didn't know what I was talking about. I was very professional and polite but they still treated me the same. I will never come back. read more

Great experience. Buying a car is usually a pain in the a**. Not with Keyes Lexus. Christian was very straight forward in giving the quote over the phone. Then, Karina at the dealer was a joy to work with. Finally, Jeff, the finance guy was very efficient with the paperwork. No game playing here. I will recommend Keyes Lexus to all my family and friends. read more

I think they got trained to ripped you off. And didn't care about customer feeling. I'm the one had the problem with unsatisfied about sales man, supervisor, and financial. Everything the most they just want to take advantage from me. I'm so disappointed to meet this people. I will never go back to buy a car at Lexus Vannuy dealership. Bad experience. Losing time and money and trust. It's gonna be better if this dealership improvements workers to work better and don't lie to customer or try to get money more for they business because will lose more customers in the future. read more

When I was purchasing the car I was told that it would be sold to me for a great price of 450 a month for 39 months. When my lease was ending and I went to return the car I found out they switched the numbers and actually made my lease 44 months instead. Yes, this is my fault for not checking the contracts before signing but I recommend to others to watch out and not make the same mistake or to be completely safe head to another dealership where you can find more trustworthy salespeople. read more

I went for my first service since purchasing my Lexus IS300 and was fortunate to have Ken as my service advisor. Everything was explained in detail and I had all my questions answered. He was always kind and respectful. He also ensured that I received a requested quote for a small part during his busy day. I always feel well taken care of and I know that my car is too. Thank you for making my first service a breeze Ken! read more

I when to get my oil change normal routine I appreciate the customer support from Ken ,,friendly help me out with other things car needed thank u read more

Anthony Pasyoral is my go to guy in Service. I have been coming to Keyes Lexus for 20 years. I've been with Anthony exclusively for at least 10 of those 20 years. Absolutely the best. Takes care of my car and me. Every time. I moved from Sherman Oaks to Valencia and I still, for the past 3 years, will make the drive, for both of my Lexus vehicles to him and only him. If he ever retires, I dont know what I'll do. Great guy, great dealership. They have my business for life. read more

I sold my car back to LEXUS in August and still haven't been paid yet. I am owed money from both Lexus Financial and the Dealership and neither have paid me. I spoke to the General manager and was told I would be contacted in a day or two and he was working on it but still nothing. Its a racquet and I am at the point of just passing it on to an attorney but this is trash. Never would a business go without collecting their money and this one is out here not giving me mine. If you are going to sell your car go to anyone else but these people. Carmax you get a same day check and most other places. At this point interest has hit my account several times on what I wanted to use the money for thank god I wasn't desperate but still a pain in the ass knowing they are costing me money on so many fronts. Garbage people this dude Yhahya been "working" it and still no result and now he won't answer my calls so now i have to take time out of my day and my job to drive there yet another expense associated with this garbage. Avoid these people at all cost. read more

I used to bring all my lexus cars here for service even if I purchased my lexus cars to different dealership since I really trust this dealership "BEFORE". I have 2015 LS Crafted Line which was serviced by keyes lexus last December and I seldom use the car. When I back up the car today I have notice that I have an oil leak dripping on my garage floor. The mileage is only 7k plus. It seems that the service department is having issues and incompetency. This car is the lexus flagship and I don't even know why they would even have to neglect this kind issue. I will definitely complain to the corporate office for their poor service. Photos attached. read more

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Horrible service, shadiest dealership I've ever been to. I went in to return a leased car and as soon as they found out I don't want to lease another car from them they turned me away and told me they don't take my leased Lexus from a different dealership. I have to take it to the dealer I leased it from. Which was a lie, as I was told by Lexus corporate and the next dealership I went to. These people only want your money, and the managers are even bigger crooks than the sales team. Judging by the 3.5 stars they currently have I'm not surprised that the management sucks and does not care about customer service, or social media as other dealerships are so aware of. I would avoid this dealership at all cost. read more

Ruman Syed was very helpful and made the process of leasing my new Lexus very easy. He is very knowledgeable and went out of his way to make sure I was comfortable with the deal I was getting. Overall 10/10 experience. read more

2014 YELP 365 CHALLENGE - 144/365 I've decided to update my review and dock two stars, because I did not enjoy my last visit to Keyes Lexus. I have a leased 2013 CT200h which I got from a different dealership last year. However, I later moved to Sherman Oaks and started going to Keyes Lexus for my periodic services because it was the closest Lexus dealership near me. A few weeks ago, Keyes Lexus called me and informed me that it was about time to get my 10,000 mile service done, which I thought was pretty cool because they had it in their system that I was ready for it. They also said that this service would be complimentary/free of charge, which was a pleasant surprise because I thought that my 5,000 mile service was the only one that was complimentary. When I came in to get my 10,000 mile service, I was helped by Linda Nelson who was AWESOME. She was super personable, and made it a quick and easy process for me. I will definitely be asking for her during my next service and highly recommend her! I asked Linda if I could test drive some new cars since I was thinking about leasing another Lexus when my lease ended...NEXT YEAR. She gladly referred me to some of their salespeople who could help me. Now here's where everything went downhill...and I ended up being stuck at the dealership MUCH LONGER than I had planned. All I wanted to do was test drive the f-sport version of the CT200h to compare to my base model CT200h, AND perhaps test drive the IS250, which I have also been considering as my next car. However, the salespeople kept bugging me, saying that they could give me a great deal if I completely terminated my current lease (with another dealership, I might add) and leased a brand new car with them THAT VERY DAY. Uhh...THAT IS NOT WHAT I SAID! I said that all I wanted to do was test drive some cars so that when the time comes and my lease ends in MAY 2015 (WELL OVER A YEAR FROM NOW), I may consider leasing another car. Another sales girl I worked with had come to the assumption that I was literally there to lease another car that day. She was seriously misinformed because I was only there to 1) get my car serviced, which really was my main priority, and 2) perhaps test drive some cars while I was waiting for my car to finish. I had NO intention of getting a car that day, yet everybody there either assumed I was there to trade in, or thought they could rope me into getting a new car that very day. It was super frustrating and I was getting really annoyed. One lady said she could give me a FULLY LOADED CT200h for zero down, $279-289 a month. I was very skeptical and thought this was too good be true. She was convinced she could give it to me for that much because she could use some of the money that was put into my current lease into a new one. I told her to show me some numbers on paper to see if this deal is really legit. She took me to her office, and we started going over some forms so she could give me a price estimate. For some reason, she asked me if I COULD put down a down payment today, how much could I give. I was confused because literally just a few minutes ago she said she could give me a fully loaded CT with NO down payment for less than $300/month. Since I had NO intention whatsoever of getting a car today or giving a down payment today, I gave her a very low $ number. Then she asked me what my top monthly payment would be, and I told her $300. She pushed for $330 and I was hesitant but I said whatever. The lady came back a few minutes later...and gave me a price estimate of $387 A MONTH! WTFFFFF! AND that was with the small down payment I said I COULD potentially offer. I could not believe it. Originally she tells me that she can give me a fully loaded CT for zero down, $279-289/month, and now she tells me that she can give it to me for a few hundred dollars down payment AND $387/month. Umm...ARE YOU FREAKING KIDDING ME?! You seriously need to re-evaluate your pricing skills because that is COMPLETELY off. My car service was only supposed to take 60-70 minutes, yet these salespeople kept me at the dealership for THREE HOURS. AND they didn't even let me test drive any cars, which is really all I wanted to do while waiting for my car to be serviced. I was absolutely livid. Because I spent so much time at the dealership, I was also late to an appointment I had down in Orange County that afternoon. Thanks, Keyes Lexus, but now I know I will definitely not be leasing a new car with you. I will stick to the dealership who got me my current car because they were the nicest people I've ever met, and gave me a KILLER deal. I am very certain that Keyes Lexus would never be able to match what I have now. 2 stars left for a great service department. Negative 2 stars for shady salespeople. read more

I was contemplating buying a certified Lexus from a different dealership across town but so glad I purchased from Keyes in Van Nuys. Internet Sale Managers Sam J. and Chris W. were truly fantastic! Maybe they have a standard of excellence with everyone but my wife and I truly felt like we were given VIP treatment throughout the process. From the outset of my first inquiry about a few cars on their lot to the test drive and final purchase, they were honest, professional, and overall nice fellows to work with. As a team, they kept their promises to me and my wife regarding the best possible deals and immediately fixed a small computer glitch in my console. My car is working perfectly now and feels brand new. I would definitely buy from them again and would recommend either of these two gentlemen for anyone looking to trade in their vehicle for a new one. read more

I recently purchased a used 2013 Nissan Altima for my parents from this place and I have to say what a Breeze! I found the car on their Under 10k link at keyescars.com and decided to come in to the dealership to check it out. Arman Chivichyan was my sales guy and was Amazing! If you are looking to buy a new or used car Arman is the guy to go to! read more

Keyes Lexus - My Parents were so happy with their new car! Thank You Arman!! - Car Dealers Near Me - Van Nuys, California

I did my very first service after six months of driving a car. A lot of thanks to Ken for helping me! He explained everything and answered all my questions! Service went smooth and fast! read more

Not honest. Do not recommend them. I had very bad experience returning and leasing from them in one transaction.

Wow,..great dealership!!!! And Gary Berndt, our dealer, was the reason why! Easy-going, nice, patient and answered all our questions. Contacted him about a car last Sunday The following night, we were driving the car home. It was the most pleasant transaction we ever had! Keyes Lexus has professional and courteous staff!!! They even helped us with the financing. Gary Berndt went out of his way to serve us. We made the purchase of the LS460, in just slightly over 24 hours of first contacting him. There was completely no pressure, which was very pleasant. We didn't think we would make the purchase so quickly, but Gary was the deciding factor from keeping us from going to another Lexus dealership to continue shopping. We thank you for the amazing deal and service. We hope to be repeat customers! read more