Keyes is one of the nicer dealerships in the area. Met with Gary who showed me a really clean certified RX400h but ended up going with the 2015 ES300h. Gary offered stellar service throughout the whole experience. Was lucky enough to find the exact exterior/interior combo and trim that I wanted. Fast forward to receiving my plates... I found out that the front license plate mount was missing from the the trunk compartment. Gary, sent it out to me right away and took care of the issue. Great service during the sale and great service after the sale. Couldn't be happier. read more

NEVER BUY A CAR FROM , Bad customer service , They lie to their customers , very untrusted sales persons and managers , i will do anything i can that pepole will know how bad of a dealership they are!! This car dealership is a complete fraud , i purchase a used car back in april 2014 , they sold me the car with a 30 days warranty , after for days and less the 100 mile the rear end broke down and when i came to fix it they told me i have no warranty , after few days i found the warranty document showed them they still didnt want to fix it and they say they will cancel the deal and get my money back , came the next day they changed their mind again now they want to fix it , at the end they gave me my money back , but its been a month and a half and they never closed the finance , very un professional pepole work there , most pepole there will lie to you , never trust them !!! read more

Buying a car can be a very unpleasant, confusing and laborious process. Especially walking in alone, as a woman. Gary Berndt, the Internet Sales Manager at Keyes navigated those murky waters with aplomb. His skills, his humor and his relaxed confidence in the product all made for a great experience. I walked in merely to test drive another make to compare to the car I was planning to buy ( somewhere else). What a surprise! The process was easy, casual, even fun! Most importantly, I was out of there in record time with a great car at a phenomenal price. I highly recommend this dealership. read more

This is for the service department at Keyes Lexus. Based on how they treated my mom, if I could give this place 0 stars I would. First off, they somehow managed to crash (yes, you read right, CRASH) my mom's brand new Lexus SUV when she took it in for the first oil change. I don't even know how that's possible. Secondly, when they gave the car back to my mom, they basically told her that all they could do was apologize and fix the damage (more on this later). My mom had to argue and fight tooth and nail to get an extended oil change plan (40,000 miles vs. the usual 10,000 miles). After three unsuccessful trips, the damage they caused from the crash has finally been fixed...by a third party body shop. Yep, the Lexus service team couldn't even fix their own car that they damaged. Additionally, they drove over a screw when they last tried to fix the damage and when my mom brought it up, they denied all fault and made her pay for a new tire (even though the tire was leaking air when she picked the car up). If you're paying for a luxury vehicle, it should be expected that the service would be at the same level. With this experience, I do not recommend Keyes Lexus to anyone. read more

Woohoo!! This place is awesome!! I want to give a special THANK YOU to Gary Berndt our dealer and Richard Bissada in finance!! Thank you for making the impossible happen! I greatly appreciate your enthusiasm and humor!! And super down to earth guy, I highly recommend Gary if you are on a tight schedule this man will get you in and out...and was very helpful with my situation. I contacted him via email, got off work , went in , and an hour 1/2 later I was out the door driving away in the car I came for no joke no b/s!!Thank you Gary for making this experience exceptional!! Lets not forget Richard Bissada in finance, very professional, and have a great sense of humor made me feel very comfortable and an honest man. Without his help and knowledge of the process my car would have not happen..I want to also give you a special thank you for making this a painless experience. Overall I would defiantly recommend Keyes Lexus!! For me it was a 5- STAR!! Say whaat??!! Yes,you heard me, 5 Star customer satisfaction!! Thanks again (guys) Gary B. and Richard B. hope to see you guys again in the future! read more

Horrible, horrible customer service. Went with my dad here to lease a Lexus, and we drove a Honda to the dealership. Not even a honda in bad condition, a 2013 Honda Civic, completely fine and great car. But beside the point. So we park and walk up to this tall, conceded looking oaf. And my dad tells him that he's interested in leasing a Lexus and he wants to know what the deals are. And this pompous ass, starts laughing and telling him the deals like he can't afford them, and making it completely obvious that he thinks we can't afford one. Absolutely painful to watch. Needless to say, we left and leased our Lexus from the dealership in Beverly Hills. Much better service, without the condescending attitude!! Don't know how that employee even has a job there! read more

I had an experience similar to other reviewers. After Christmas last year (2008), I decided to take advantage of the economic downturn and my misfortune with my BMW repair bills and trade in for a Japanese luxury car. Keyes Lexus was my second dealer and I went only because it was close. I told them I was looking for a 2008 IS 250 and I wanted to trade in my 3 series. They took my keys to do an appraisal and took me on a test drive. Fine. Then I wanted to know the lowest price they were willing to offer me on my preferred specs (nav and luxury package - not picky about color). Then came the show. Nelson Petrosyan couldn't give me numbers, only the sales manager could. So I waited for this guy (Edward). He wanted to know about payments. I told him I was probably going to pay cash, just give me the out the door price. A lot of hemming and hawing, and he went back to wherever folks go to come back with a price about 4K above what I was willing to pay. He tries to get me on payments, wants me to fill out a credit application. I told him honestly I'm a writer with no dependable income. My husband will come back to purchase the car for me - I just need the price. More hemming, he writes the price in tiny letters on a manila folder and shows me (he's down 2K). No good, I say. And what about the trade in. Oh, that's handled by another guy. He goes away for many more minutes. I'm on my third bottled water by now and have used the ladies room twice. He comes back with a low ball trade-in (I already had a much better deal from Carmax). Fine, I said - no trade in - what's the price? He said if I brought in my husband and was really ready to deal - then he'd come down another $1400. WTF?? Yes my husband will be buying me the car, but c'mon. I wanted prices and quotes to save me and hubby time when we actually did get the car. And yes, I had to twist arms to get my keys and license back from these folks. Needless to say I purchased elsewhere for $600 less. So they called for several days - only to hang up on me when I told them I purchased a Lexus from another dealership. Since this is my local service center, I hope that experience is much better. read more

Just like the Vista Lexus in Woodland Hills, this place is small and crowded. The Persian salesman was such a "salesman"! Like wow, he must think I was dumb or something. I imagine girls who get hit on by the same pickup lines all the time probably felt the same way I did. It's so obvious when they try a cliche salesline. Here's a big tip for all. When you shop for a car, use carsdirect.com and then call any dealer and ask for the INTERNET SALES DEPARTMENT. That department will beat the carsdirect.com price right away and you would have gotten a rock bottom price without haggling. You can go to the dealership to check out the car but always purchase through the internet sales department. TRUST ME! read more

Hate this Dealership. The salesman are really pushy and unprofessional. I would advice people to stay away from here. I wouldn't let me leave the damn place, the manager would keep talking to me and trying to make to me close the deal on that day. However, I had to leave the dealership because I got some emergency call from the hospital. But these A-holes, wouldn't let me leave the dealership and want me to buy the car from them at that moment. I told them i need to go to hospital because I got called in. You guys are very unprofessional. When I get called in from the hospital, it usually means that the patient is in a severe condition that requires my presence at the hospital. The only way I was able to leave the dealership was yelling at them. I have never wrote a angry review on Yelp until today. I got my car from Jim Falks Lexus at Beverly Hills instead. read more

This place is awesome, got my last 2 cars here and they always give the best price! I got both of the cars below invoice and I was in and out within 3 hours (if you've purchased cars before you'll know that's a pretty decent amount of time). When you come here ask for Gary Berndt, he's straightforward and will work with you to get you your car. He promised to give me a great price before I test drove my RX350, and right after he kept his word. Buying that RX350 was the easiest experience I've had and I bought over a handful of cars. Also I've had both BMW and Audi, and I can honestly say that a Lexus is money well spent. It's got both the luxury of an Audi and the sportiness of a BMW without the $$$ for maintenance. read more

Keyes lexus van nuys & Gary Berndt, gave us a spectacular experience. We had fun, felt confident & walked away with a beautiful new lexus that we could afford without stress or hassle. Thank you Gary for a wonderful experience. More then a dealer you are a friend. Best , Peter & Susan read more

I just purchased my 5th Lexus, but this is the first one from Keyes Lexus. What a great experience. Everyone there went the extra mile (or should I say over 100) to get me the exact color combo I wanted- which I so greatly appreciate. Keyes Lexus has not one, but 2 VERY satisfied customers! Thanks so much Chris (GSM), Isaiah (sales) and Dominique (finance)! read more

Keyes Lexus - Two happy Keyes Lexus customers!!! - Car Dealers Near Me - Van Nuys, California

The manager is extremely rude. Tried to make it seem like I was stupid and didn't know what I was talking about. The girl I talked to there was very nice and helpful. Too bad the manager there doesn't have good customer service. read more

I rarely make reviews but....BEWARE OF KEYES LEXUS! I bought a brand new 2015 Lexus IS350 last month from Keyes and noticed the car was scratched in several spots when I got home. I called several times to reach the sales manager (Joey) and finance manager (Sam Megaly) for help but no one responded. To make things worse, I never received a statement in the mail from Lexus financial to make payments on the car because Keyes Lexus mailed in the contract late. WORSE DEALERSHIP EVER, DO NOT BUY FROM THEM! read more

Probably one of the worst dealerships known to man. Don't let the stylish sweeping voices of the secretaries fool you. This dealership is covered with delays, hold ups, and lies. I've been trying to reach the finance department for the past week and all I get is a voicemail of one person. I'm moments away from taking my warranty issue to court because they're not honoring my warranty. Take your car elsewhere. read more

I should come to yelp before going to this dealership, it's one of the worst dealerships. Wish to give them negative stars. WARNING: Internet sales is a scam. The price were different when we got there. Then they will push you and gave you WRONG information to make you make a wrong decision. Beware of the sales call 'Kaalan". He is the one gave me super super bad experience. read more

I have purchased a few cars here but where this dealership stands out is in the service department; specifically, Bill Horvat. He is one of the main reasons I still have a Lexus today. Thanks Bill for always taking care of me. read more

I bought a used car here and had a wonderful experience. They presented a clean and beautiful car and were able to match my credit union financing APR. Many thanks to Ider and Michael! xD read more

What a joke I will never buy or tell anyone I know to buy from them. Poor customer service in the finance department and sales department. Purchased a car at the beginning of June. Never got a call back from the sales rep about my extra set of keys to my car and finance department wasn't able to tell me if my PaperWorks processed for the DMV and now the bank is calling me needed that info ASAP and no one at Keyes Lexus can give me a answer. DON'T BUY FROM THEM!!! read more

-SERVICE/MAINTENANCE DEPT REVIEW ONLY- I struggled with writing this review. ONLY because if you know me I'm a lover, and usually only yelp when I think service is superb. However, the reason I'm writing this is because cars are expensive, therefore upkeep is expensive. With that being said, we all know that a Lexus is a wonderful car but it isn't cheap. I bought my Lexus here in 2008 and out of convenience I've been getting it serviced at Keyes for years. About twice a year in fact because I live in the hills and it kills my breaks. So, they've gotten A LOT of my business. Last year (2012) my warranty ran out, I called them several times and left several messages to extend. I never got a call back and never talked to anyone. So I said, whatever it's cool my car should be fine. Which is the worst thing you can ever say about a car, just always get the extended warranty. Anyway, I went to get my usual service done January 2013. I just want to put a date that this was recent. Of course, I got a call that my 2008 Lexus RX 350 needs major surgery. They estimated the cost and it was gonna run me into the thousands. I declined the extra service needs, I wanted a second opinion cause that's ridiculous. I told them if the next place I go to is the same price I'll bring it back (I knew I was never coming back). Alas, I picked up my car from Keyes and got as many cookies as I could possible fit into my purse from the lounge. Since, they have the best cookies, but they're not worth thousands of dollars. When I got home, I turned to you lovely yelpers and found Lextech (read my review) and got all the work done for LESS THAN HALF the price Keyes quoted. Doing the math here, I could purchase a Louis Vuitton bag or Apple Computer with the money I saved. Not a good look Keyes Lexus. With all of that being said, I know that some of you will still go to Keyes Lexus, it's convenient, I get it. If you do go, make sure you ask for BILL HORVAT. He is the best guy they have. He was understanding, kind and really did go above and beyond trying to get me a deal to fix my car. It's not his fault that the prices are high and I completely understand that. He is really a standup guy considering the situation. If any of you MUST go to Keyes ask for him because he's the man. The one star in this review goes directly to you, BILL HORVAT. I really hope this will help you guys out! I just don't want anyone to get ripped off from dealership repair prices when there are some GREAT people on yelp you can go to for less. Keyes has gotten my money for 5 years, including this month, so we're even now. read more

Just wanted to say big thanks to Christian mader the Sales Manager ....two cars from him ....cant ask for more ...knows how to treat his customers, will be back again. Once again thanks Christian read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

Wish I can give this place a -5 star if possible! Internet sales was such a BS, the price were different when we got there. And I wasn't even the buyer...I went with my friend. I'm so damn pissed for her! They gave false information and it was totally fraud information...they claimed that " after leasing a car, if we buy it within 10 days, we do not have to pay sales tax". We were for sure skeptical about such statement, but the sales, his name was Katlann or something. But he was so sure to tell us that someone just did that a few days ago and they did not have to pay sales tax since he purchased the car. So we believed him and my friend decided to lease the car because of what he said. Finally, we found out that what he said was false. So this means my friend do have to pay tax after the lease ends. So that means she will pay $1000 more since she is leasing it instead of buying the car. But my friend signed the lease contract already. She emailed the company afterwards and sent it to all the managers in the company trying to get some resolution to her dissatisfaction of the deal she got. NO ONE RESPONDED!!! So, we filed a complaint to Lexus directly and they said they will take care of it internally. We also filed a complaint on BBB. Luckily, now we found a way to make the purchase of the car even we signed the contract. So we are able to make up the amount we lost from signing that lease contract. Such a scam! Don't ever go to this dealer! Worst place ever! read more

Do not go here, I didn't even make it in the store. I dealt with one of the sales reps over the phone. I gave him all of the specifications I was looking for and all of the specific details needed in order to crunch numbers and close the deal which were not that difficult. He pushed my inquiry to his manager who reached out and was incredible rude. I was hoping to purchase a vehicle with them in that they had the car I wanted in the color I wanted it in. I was already approved through my bank and had the equivalent to a 40K check for them. I had a few specifications that needed to be worked out. I was willing to be flexible with my requests but none of my questions were answered. The sales manager proceeded to tell me he was confused and sounded like he had no interest in exploring any alternative options. He gave me no information that I asked for because we basically just didn't even make it that far due to the way he handled me as a customer. I was hoping to find a solution that made both parties happy at the end of the day. There was absolutely no attempt to help, no empathy shown for the stressful car buying process in general and all in all I would not step foot inside of this establishment. If this is how you treat your clients over the phone I can only imagine the nightmare I would've stepped into upon making my way to your dealership. Saying things like " do the math it's not that hard" isn't acceptable. I don't know if they were too busy or if they simply didn't care. But the way that they handled my inquiry did not make for a good customer experience at all. I found the sales guy to be condescending, rude, unprofessional, and I don't think anyone who is looking to spend upwards of $20,000 for a car wants to deal with being treated any less than comfortable. Go to another dealership. I went to a few different dealerships in the beginning stages of looking for the car I wanted and had a tremendously better experience at all of them in the Southern California area that I went to. I was shocked at the way these guys operate. read more

Well, I can also confirm that all these other reviews are spot on. I really should have looked up the rating on this dealership before buying a car from here, but unfortunately I did not. Having to deal with Joey Yerkanyan (one of the sales managers) has been nothing short of a disastrous experience - from dealing with outright lies that even his own salespeople contradict (he kept claiming a certain model was nearly sold out, when the salesperson I spoke to before told me that they were receiving a large shipment later that week), to dealing with the typical runarounds when none of the salespeople know what they're doing. They also love to take 3-4 days off each week, so that they're unreachable if you have any issues and cannot speak to anyone. So basically if you have a problem, don't count on getting any help from any of the employees. I made a VERY VERY simple request to have the car registered out of state, because I am an out of state resident, yet the sales managers just gets defensive, because obviously this extra bit of (easy) paperwork is way beyond their league of expertise. Then I have to just end up doing all the paperwork myself. Another hilarious bit is all the theatrics that Bill Phelps (their general sales manager) pulled, to pretend as if they would help me in filling out the paperwork. Of course nothing was done. They have golf to play during the week and more fun things that need to be taken care of. Don't buy a car here, don't get it serviced here, don't waste your time. Plenty of better dealerships within a 100 miles radius to do all this. read more

GARY is the man! I bought a used Hyundai from them and it was painless. No bull shit simply here is the car(at a fantastic price) test drive it and after loving it I took it home. I have bought multiple cars from multiple dealerships and this was the easiest car buying experiance of my life and even though he was helping multiple people at once I never sat for more than 10 minutes without him checking up on paperwork and progress on getting the car sale completed. read more

They lie Most dishonest group of people under one roff Lexus GS350 had a special for $2,995 down and $449.00 per month....this is how they wheeled me After getting approved knowing I have 820 fico score they wanted to charge me $587.00 per month with $3,500 down payment... I'm asking them why? They couldn't find an answer to why? After keeping me at the dealership for two hours I just gave up and left....its better if you go through an auto broker life is so much simpler and you can get what you want without dealing with dishonest people. read more

If you love Lexus please, please Don't go to Keyes Lexus If you want to save money, please please Don't go to Keyes Lexus If your Lexus needs to fix it, Pleasae please Don't go to Keyes Lexus I filed all of complaints to Lexus Headquarter at Torracne. They will investigate all of incidents. I will 100% guarantee for it. You will regret for a major point of your life... Period.... read more

Rude manager here! I stop by yesterday to look into a car. The sales person was nice, really nice! But the manager looked like he came straight from hell! He's got a sharp tounge. I don't write reviews on yelp a lot, but i felt so disrespected yesterday that when i woke up this morning i'm still thinking about his harsh words! I'm not saying don't go here. I'm even giving them 3 stars despite the fact, cause everything else was perfect until the manager showed up. He gets under your skin really fast, from the moment he says hello! And he's not going to stop there he'll shout out harsh words even when you're walking out the door! Piece of advice when he puts you in this situation choose the higher path and just walk away! Don't ever look back. I wonder has anyone else experienced the same thing from that guy! My sister, 2 of my friends and now me had the same bad experience with him! But guess what, my sister and 2 of my friends are driving lexus now. But they have to get it somewhere else! I'm pretty sure i'll be driving a lexus soon too, but i'm not getting it from them tho! -- 02/10/2015 update. To quote what the manager from keys lexus told me he said "with your budget, you're on the wrong dealership, go next door to toyota -Matt Zanjani" I did not follow his lame advice. instead i went to woodland hills lexus, and guess what? i'm now driving a lexus! and got it within my budget range. Matt Zanjani is the type of person DJ Kahled is talking about when he says "they don't want you to win" but in this case "they don't want you to own a lexus". So when this happens to you take DJ Kahled's advice "another one", go to another Lexus dealership. Go to Lexus of woodland hills. P.S. sorry guys i would have to deduct a star from my original review, because after going to another dealership i just realized how bad the service was on your dealership. read more

Buying a new car is such a stressful process people don't really realize until they're actually doing it. Keyes Lexus was the first out of 6 dealers I walked into and ultimately was the last I walked out of! They are absolutely amazing and I really appreciate their custom service. Nothing but smiles and great vibes in there! You always want to feel a warm connection with your sales associate and know that they are there to help YOU not THEM. Warren was exactly that! As soon as we went on our first test drive, I knew he had my best interest. He was positive and made me feel like THAT was MY car. Buying a luxury car is a bit intimidating when you see the price tag, but Keyes Lexus made me feel like it was worth it and I could do it! Of course you have to visit other dealers before making your final decision, and let me tell you something.. It did not feel the same. I would compare all the other dealers to Keyes Lexus and did not feel the connection I did with them. Warren didn't bother me like the other dealers did, but he would instead follow up with me and let me know he was there whenever I was ready to get my Lexus. I knew I didn't want to deal with any other dealers with them. I went back met with Warren and the GM Chris. They are such amazing people. This was my first luxury car and they both made sure I was going to get it. Chris went above and beyond to get me the best deal he could, and I will always remember him for that! I honestly will never consider going to another Lexus dealer in my life. They will forever have my business, and recommendations! I cannot thank them enough for my brand new Lexus. I got exactly what I wanted and it feels so good. Not to mention Lexus are amazing cars that feel like you're driving on a cloud. I don't know how I could drive any other brand. read more

Came in just interested in a test drive and they slapped a credit check in front of me telling me it was not a hard credit check when in fact it was a hard credit check and negatively changed my credit score. Dishonest disgusting company and reps! read more

This is the worst Dealer anybody can go for a car. Do not trust anything anybody says at the dealer they are all thieves. They took my information and they gave me a car in 30 days later called and said that they want the car back. I was promised my down payment back when I drop off the car but when I got there they said that it would take five hours for them to cut me a check what kind of corporation is this what kind of business is this they are just a bunch of liars that don't know how to do their jobs. Left this dealer and drove about a block away to infiniti dealer and got myself a new car after all of this nonsense all I can say is I will never be returning back nor will I be sending customers or family to Lexus for the rest of my life. FYI. Me and my family purchase three cars a year and we currently have two additional Lexus in the household where we will not be taking our business back to them once our current lease is done. Save yourself time save yourself the headache and don't even go Keyes Lexus. It will drive away with the car thinking you got one in 30 days later they will force you to bring the car back. If there is a possibility to give them a -5 stars that would be my first choice for them read more

This review is strictly based on the service department. And based on service, this place is WONDERFUL! I've been coming to get regular pilates changes here for the past 4 years and I've been extremely happy. Mike Nazari is my go to guy. I always make sure to schedule an appointment with him because he always provides amazing customer service. I hate going in for maintenance but it's not as painful of a task with him. He's always nice, considerate and makes sure not to waste my time. I'm sure the other reps are nice as well but for me, I don't know if I'd be as loyal to one location if Mike wasnt here. The location is clean and there is a nice size waiting area that offers water, snacks, coffee and soft drinks. There's also a few computer stations available for use. And of course it never hurts to go see all the new cars for sale Overall a very good experience every time I come here read more

Edwin Herrera. A consummate professional of auto sales and service. Edwin is candid, caring and above all, descent. There's no sugar coating or false promises with Edwin, which I greatly appreciated. Thank you for your professionalism. You are a rare breed in this industry and deserve to be commended. read more

Awful experience with Sales team -- twice, two years apart! Service is fine but Sales is abysmal. Steer clear! Utter disrespect, waste of time. read more

Oh where do I begin the day I got my lexus was pretty much the worst decision i ever made. No part of it was good. Heads up: sorry for the long review i just have to share my frustration so nobody has to go through this! Lets start with the car I had the lexus is250 can I say my car locked me out 2 times! The door would not open. On top of that I always had problems with the navigation as it stopped working multiple times. When i would be on the phone and hang up the navigation screen would always freeze. I took the car to service the first time and they said they cant duplicate the problem and that i should of taken a picture, well excuse me for not doing that while I was driving. Long story short the guy helping me was bribing me with a free detailed car wash if i gave them a 5 star review. Ridiculous!!! Had to go back 2nd time with a video and my navigation screen completely not working for them to fix it. Then had problems with rental reimbursement and gave up on that idea of getting my money back. Comes the time to return, a month before i call lexus for a pre inspection they say call financial services i call them they tell me they dont offer that service and that i should take it in and ask the dealer a couple days before returning. Took the car in yesterday and they tell me they dont no what im talking about and i should call financial services. Called financial services today and of course they tell me its too late for that inspection and that I should of received a guide with instruction which i never received. Spoke to a manager at lexus asking what i can do and she pretty much blamed me for not calling earlier even though i explained my situation to her of how i called a month before and what happen. I gave up on the idea because of how sick and tired I was with the car and took the car to return it today. Tell me why they didnt even walk us inside to return the car we did everything outside including signing the papers. I dont even no the name of the person who returned my car she couldn't even speak normal english. She didn't even know about the liability form i have to fill out with the dmv. I had to ask her to go ask a manager. Conclusion: these people dont know how to provide service. They dont even know how to communicate with each other. The least they could of done is apologize for the confusion. I am so glad that I am done with this dealership. I now have a mercedes and cant be happier with everything at least keyes mercedes know what customer service is. Do yourself a favor and get another car or at least go to another dealership not this one, its not worth the headache and time. read more

I was working with an internet sales rep (Ider) who said he had the exact color and options we wanted (2019 NX300). I asked if he could give us the VIN or link to their website so that I could view the options just to make sure (many dealers were quoting us the wrong options). He refused to give us the link/VIN and asked if we could come by. I said if he had the color and options we wanted, then we would buy the car after a quick test drive to ensure that this particular car was ok. We had already test driven this model at a different dealership so we knew we wanted this car. The test drive in this case was just a formality. Ider then told us that he wouldn't let us test drive without a credit check. I was puzzled since no other Lexus dealership required a credit check (only a driver's license and insurance copy). I pressed on to see why he required a credit check and it turns out this dealership didn't even have the car we wanted. They had it at a "sister" dealership and they wanted to make sure I was serious about buying before transferring the car over from their "sister" dealership (Glendale Lexus it seems...). This was probably the worst dealership experience at a Lexus. I purchased the RC-F about a year ago from a different dealership and they only asked me for a copy of my driver's license. read more

All I can do is echo other people's complaints. The salesman made fun of me for wanting a particular color and insinuated that maybe I should just go get another Mazda. They left me alone for so long I just got fed up. By the time the manager actually came by I'd been sitting for 45 minutes and just wanted to leave. Then they held my key from my trade in for a while preventing me from walking out. I'd say they embody all the lame car sales tactics that makes people not want to go buy cars. read more

Where do I even start with this review I had a great experience Gary Berndt Sales Manager was awesome went through so much to get me the car I wanted. He kept me informed of everything that was going on and didn't give up on our deal! I can't say enough about how great and awesome this guy is! You have to go in and see him ! He will not give up ! Besides all that he's super down to earth he will listen to what you want ! I can't thank you enough Gary you're seriously beyond awesome! I hope everyone that reads this and is thinking about going to Keyes Van Nuys goes and sees Gary! Thanks again! read more

Keyes Lexus - New 2015 IS - Car Dealers Near Me - Van Nuys, California

I had planned to test drive and purchase the 2017 Acura MDX. I made the appointment and drove an hour to Van Nuys. Along the way, we got lost and couldn't find the dealership. However, we did see the Lexus dealership. We stopped, exited the car, and was greeted by Sales Manager Steven Sundar. Steven spent an hour and a half with us showing us the car and taking us on a test drive. Two hours later, we left heading for Acura. After test driving the MDX, it was truly a no brainer...I had to have the RX 350 with its 1000+ features. Steven was awesome. It was truly the best sales experience I've ever had. After purchasing the car, Steven took his time (an hour and a half) showing me all that me new car could truly do. Thank you Steven Sundar and Keyes Acura for improving my life...I had gone without air conditioning in my car for two years...LOL! Charae Anderson, Palmdale, CA read more

I went in to test drive a car I found online, right off the bat Gary Berndt the Internet Sales Manager came to my rescue! He worked his magic & made sure my deal went through under MY terms!! he also stayed 3 hours past his shift to make sure we were taken care of and happy with our new car choice. Gary provided us phenomenal customer service and I look forward to always making deals with him! read more

Keyes Lexus - My new Baby!! - Car Dealers Near Me - Van Nuys, California