Went into the dealership in the evening with my girlfriend. She looked at the Lexus NX200t then they switched her to a used SUV at her request hoping to get a better deal? They showed me the black Mercedes GLK 350 and the Carfax showing the car was never in an accident. I said that the car was in an accident. They denied it and stuck the carfax in my face (not literally). Anyhow, within in two minutes I showed them where the car had been hit in the front. The sales guy looked in disbelief and said it was a clean car with a clean car fax. I then said watch this, lift up the rear hatch section of the tailgate and examined where the rear quarter panel had been removed and spot welded. It's very difficult to get them to match perfectly without it being noticeable. I then felt around the rear wheel weld to see where the two panels were joined and welded. So we left the dealership knowing that the car had been in a severe accident more than one time and Keyes Lexus was selling this repaired car on their lot as a clean car with a clean CarFax. Geez... How crooked can you be. Next time don't waste my time with your shenanigans. Appalling that they would mislead the general public and defraud an unknowing buyer. read more

My friend prefers to lease cars, and for her next lease she wanted to scale back on her expenses. One of the cars she was considering was a 2011 IS250. She wasn't totally sold on the car and also considered a Prius IV, but the crooks at Keyes Toyota convinced her that the Lexus is a better choice. I've bought (or helped friends buy) a dozen cars in the past eight years. I make simple tables to help explain to my friends what we should expect to pay, and (it being their money and not mine) I have price targets for "terrible deal", "okay deal", "good deal", and "impossibly good deal". It was the end of the 2011 model year when we went in looking for the lease, and they had one IS250 left. I think that they were anxious to sell because their first offer was already in the "impossibly good deal" range. Being unconvinced that she really wanted the Lexus, we told the sales manager that she wanted to go next door to test drive the Prius. He gave her some lies: "The deal won't be available later if you walk away now." I told her it'll still be available later. "I'm leaving in the next 30 minutes, so I won't be here when you come back." I told her he'd be there. My friend has a lot of confidence in me. *grin* We had a bad experience at the Toyota dealer, and we came back for the Lexus. The sales manager was there (of course), and we haggled the price even lower than what was offered an hour earlier. We walked away with an excellent deal; best deal I've ever made on a car. I'm knocking off stars because the car wasn't cleaned well when we took delivery, and they didn't fill up the gas like they said they would (nearly empty), and my friend was not well treated when she went back a few days later to take care of some small issues with the car. read more

I didn't even get plates with my car. When I contacted Keyes on 3 separate occasions (with no one following up) I finally got ahold of their DMV department. I had to go to AAA and take care of it myself. I didn't even ask for them to reimburse me because I didn't want the hassle. This is all after a crappy car buying experience (read previous post.) I will never use Keyes Lexus for anything for my car moving forward and will not return as a car buyer. read more

Just stopped in to test drive a new ct200h. I had been communicating via phone with someone about lease deals and decided to make time in my schedule earlier than later to come in and test drive since cars were going quickly. Long story short, we approached a group of salespeople and we were dealt Kristoph. He never took us seriously. I bet he would like to know that we were ready to start a new lease deal tonight. Instead, he was incredibly dismissive of our questions, took us on the quickest test drive ever and didn't show us a single feature in the car. I honestly left knowing nothing about the car. Not a single thing. The lovely woman who I had spoken with on the phone had told me that they could dealer trade for the car color I was interested in. Kristoph's response, "No way. It's too late. You're too late." So rude. I've never felt valued less in my life. It's too bad because I was really interested in a Lexus and now I am so turned off from the entire brand. UPDATE: I got the message below from a Manager at the dealership asking me for my phone number. I provided it to him within minutes and I still have not heard back. Terrible service continues!! read more

WARNING. Do not fall for the used "underpriced" cars they dangle on the internet, they do not exist and they falsify stock numbers and vin's to advertise the same car (that does not exist) over and over again. I went in yesterday for a 2010 E350 and voila, it had been sold. I noticed today in brand new adds going on the web that they were advertising the sold car + other cars with almost the same specs and called on the other cars: SOLD. The lightbulb came on pretty fast here as the ads went on the internet TODAY (Saw them go live as i kept the craigslist listings open today for the car i was searching for). You can say to yourself (as they said to me): well it takes a few days for these sold cars to clear the web. NO, these are brand new adds for non-existent cars going up daily. I called three times today right after the ads went up and each one was sold. Bait, taken. Finally i called to confront this issue and the internet sales manager Jay Campbell hung up on me 2 minutes into our call. I called back and talked to a nice gentleman who said yes there is a problem and they are "cleaning it up." Sure. I am going to report this practice to Lexus (who prob do not give a shit what their dealers do as long as they sell cars!) and here and to people i know. We have a friend who is in legal for Lexus as a lawyer and i am going to call him as well. I have printed out listings with the dates and times and when they went on the web of sold cars that do not exist at the dealership - if they once did they are long gone and were never at the price advertised. With carfax we finally have truths about where a car has been, who has owned it and more history - but we still have lying, cheating, evil tactics used by scummy dealerships. I had cash money to spend and these guys will never get my business and i urge you to realize that the bad reviews here are the real ones. the good ones are planted half the time - but nobody would plant a bad review of their business. Do not go here. Do not look at the ads. Just get a car from your sweet aunt or second cousin cause car dealerships are not worth the pain. read more

Shady dealership. Shady salespeople. Shitty service. Took my business to Glendale Lexus and found happiness and success. Booooo Keyes Lexus! read more

I had to do a lease return and I was two months late. at the same time I needed another car. Chris Ward was very helpful and put me in a relaxed state. Karim who is the sales manager was VERY helpful. He explained to me how everything worked but my main concern is that I needed another vehicle. something bigger. My hats off to you. The 2016 Lexus NX200t - Turbo, Fully Loaded was exactly what I needed. I want to thank Chis Ward for picking the color that I needed and running around that big dealership to get me few different options. I am a man with a big family and when someone needs something you go 100%. Chris and Karim remind me of me. To have family values at a corporate level is AMAZING... Thank you guys. read more

I want to say - Thank you, Chris Ward for making my car dreams come true! I had an awesome experience with my car purchase because of you. Thank you for your patience and kindness and even returning to fulfill my car dreams. I had come to keyes lexus van nuys a week prior and had a horrible experience with another salesman but Chris Ward, turned my negative experience upside down and made it a good one, which is a relief. Also, I would like to mention Jeff Palayan in finance for being very nice, patient and helpful as well!! I left with a happy face and loving my new car!!!!! Thank you again. I will refer you to all my friends and family. Great team Chris and Jeff!!!! I have replaced my Yelp review from my previous review because Chris Ward helped me and did an exceptional job dealing with me. read more

I'm giving 5 stars for only Product Demonstrator Khristophe Keen. He was very patient and super nice!! Sales person was okay and I really didn't like financial guy Sam. He lied to me, didn't do his job right and gave me an attitude so I'll give him NO star. If you are thinking to lease or buy a car from Keyes Lexus, ask Khristophe and he will good take care of yo for sure. He is the best! read more

Having bought or leased 4 cars at this KEYES dealer, I must say my experience yesterday was the best yet! Both the new manager, Christian Mader, and product specialist, Feri Asgari, were very respectful towards my needs and provided me with quality customer service! I highly recommend them and look forward to coming back to these guys in the near future. read more

If you look at my other reviews you will find that I am very generous with the stars. I tend to see the positive in either the service or the product and really am not hard to please. In this case both the service and lack of product was so far below par that I have to say the experience overall was just stupid! I was communicating online regarding a specific car I wanted. Long story short, I arrived at my appointed time (over an hour drive) only to be told the car was just "recently" sold. When I asked what "recently" meant I was told "this morning." When I asked why I wasn't notified either via phone call or email I was told "because I was busy." Busy??? Busy doing what? Working???? Wasn't I part of your work? Your immediate work? I won't even bother bringing up the loud argument the internet sales person had with the floor sales person that was far from professional (seems the whole thing was unprofessional after all) but I will bring up the fact that the floor sales guy made an oopsie and let out that the car wasn't actually sold in the morning, but several days before, which made my whole appointment and effort moot. Long story (not so) short, I bought my car two days later at Santa Monica. When I told them my story the car salesman (who had only been at his job for 2 months) told me that he's heard several horror stories from Lexus Van Nuys and another person who use to work there verified that it was one of the worst dealers he's ever been with. FYI: just because you put on a suit, that doesn't make you a professional! read more

I was lucky enough to meet a GREAT SALES PERSON. MR Kuomars Askari AKA "Q" made my visit very easy and NO problem type of a deal. You must know I am NOT an easy sell. Mr "Q" did as he said and delivered on time. It was painless. I you need a new car you need Mr "Q" ! Best of luck ! read more

This review pertains to the service department only. I had a great experience from the sales side. On multiple occasions I feel that I was cheated by the service agent. The first time I had my battery replaced because they told me my warranty covered it. A couple days later they called back and made me pay for it because they realized they made a mistake and it wasn't covered. If I knew this from the beginning I would have done it myself. The second time i had them check my tail lights to see if they were working. Without my permission they replaced one of the tail lights and then proceeded to charge me for work I never approved of initially. After each service I received a call from a customer service rep asking how my experience was. Each time I complained and they said a manager would call me. No one ever called me. It's my fault for going back again, but hopefully this will save others the trouble I have had in the past. read more

Service department review... Ladies, Be forewarned of a good looking "scot" service agent, who will write up your car's service sheet adding UN -NEEDED repairs, while charming you into believing he is giving you a discount! I am so mad I fell for it! I was taken advantage of because he read my hurried mood when I dropped it off. I will NOT be taking my Lexus back to KEYES LEXUS, VAN NUYS for service again. I have bought 3 cars from them and I will NO LONGER BUY ANOTHER CAR FROM THEM! Linda read more

Timothy Greer is a great salesman and helped me get into a 2019 IS300 F-Sport. He's very knowledgeable, friendly, and helpful. He's an excellent representative for Lexus and you should look for him if you're planning to purchase a Lexus. read more

Let me start with ; customer service is horrible and unethical. They are not trustworthy nor reliable. I purchased a 2016 Lexus . I wish I could return it. Sales manager Ryan Odom doesn't have no customer/ people skills. Lexus Being business should have the courtesy to return customers calls as courtesy and professionalism. (Robert silva) Very unsatisfied customer. I wish I could reported to corporate. read more

This dealership is sketchy. I bought a new car, and they only had LEXUS chrome wheels on the Ct200H I test drove that night. Fast forward 1 year later, and a tire starts to have a slow leak... turns out to be the wheels corroding from "excessive moisture and corrosion". I live and work in SOUTHERN CALIFORNIA. After 3 years, another wheel develops same problem. Dealership says that is not covered under warranty, as it is not a previous issue with THAT wheel. Called Lexus, I was told that that is NOT a Lexus part, that the dealer put aftermarket wheels on. (with a Lexus logo, and wheels that look exactly like the other cars sold). Dealership offers to give me 10% off of the repair - which I was told would cost over $1000 PER WHEEL and that they don't last long and would all need to be replaced eventually. Crooks. read more

I looked to buy a car here, but the salespeople were so clueless that I decided to buy my car at the Lexus dealer in Cerritos. I figured that at least I could go here to get service. In the past 4 years I have nothing but problems, over-recommendations on services I dont need, and very poor customer service. (Isnt Lexus known for exceptional service?) It was bad the first year, but I thought that I was being too harsh so I kept going. Bad mistake. There is nothing good I can say about this place. I am willing to make the extra drive to go to any other Lexus dealer but this one. (And by the way, Im not one to complain on a site like this without talking to the management first. They couldnt care less about the poor service they provide.) read more

I am very excited to say I am the owner of a new 2017 Lexus IS. Many thanks to Lexus and their sales team and a special thanks to Arman, the flyest guy at the dealership with an accent. Arman was GREAT! Purchasing a car is a long process no matter where you go, but he was patient, helped me with my puppy and set with me through my indecisiveness on what color car I wanted to buy. He was very knowledgeable and thoroughly explained everything about the vehicle. I'm very happy with the decision I made and grateful for Arman's help and direction. THANKS ARMAN! You're the man. Sincerely, Kori and Gunner read more

Been a few times for service, only because I have free service included in my lease. Friendly staff and great waiting room, but be wary of the "recommendations" that would find their way into the depths of your pockets! I obviously don't need a $150 alignment, but both times I went for an oil change the service peeps suggested I get one. I'm sure if someone didn't know any better, they'd fork out the cash without thinking twice. I leased my ride there as well, and I'm sure would have been put through the ringer if I hadn't done my research online first. As far as the purchase part goes, would I return for future biz with Keyes? Sure, given they would offer me the best deal. When it comes to car buying/ leasing, don't hesitate to play dealerships against each other to get the best deal, and NEVER feel bad for them, because they definately don't feel bad for you! read more

I got my car here & I've been meaning to show my appreciation by writing a review for awhile now... So here goes: Friendly staff, very organized system of buying, leasing, showing, then guiding you through your car, and did I mention the waiting room is prob one of the nicest ever? Free wifi & computers so you can do some work. Free snacks & coffee so you don't even need to go out to eat if you're car is getting serviced (hah... But I did anyway & let's just say Van Nuys is slim pickings yo) & a week after I leased my car they sent over a thank you gift! Thanks Keyes! I would recommend you over Lexus Santa Monica any day :) read more

Came into the dealership not expecting to purchase a new car. Keep in mind, my husband does not like to do spontaneous things or buy things without putting much thought into it first. We've talked about buying a bigger car since we are expecting our little one anytime now. It was just a thought at one point, but today after 4 hrs later here we are going home with a new ride, which was definitely a big surprise for me! We were greeted by Jeffry Boluso (sales associate) as soon as we got out of the car! He greeted us with a smile and asked us how he can assist us. We talked about the choices we wanted and he listened to our needs! Our main purpose was to get a new car with more space! We looked at our options, Jeff gave us different deals and got us a deal that was promising! We also met Karim the manager who made the deal we couldnt resist! Overall they worked as a team and catered to our needs! Jeffery P. Finance manager was also helpful in getting the final touches to the paperwork! Overall our experience exceeded our expectations! I would recommend Jeffry B. salesperson, Karim manager to anyone looking for a knowledgeable team! Thank you guys! read more

I dropped by last minute today without an appointment to the Service Department. I was told it would take 1.5 hours & was disappointed to hear that but reazlied I couldn't expect to drop by and not have to wait. I had accidentally drained the batteries 2 weeks ago (and then the maintenance required light came on). I read through the manual and figured out how to reset some things that had be set to default when the battery was re-jumped so I didn't think anything of the maintenance light. But the car was acting funny today so I didn't think I should chance it. Turns out it was a nail in one of the tires! I agree $135 for a maintenance (which boils down to an oil change) is overpriced but the AAA guy who jumped our car told us it's tons of different computer components that make the car run so they have to check each of them. And the man who helped us said he wouldn't charge us for fixing the nail (that's enough to make me come back again! Just the effort!) Aside from not appreciating the high price for the maintenace, I appreciated the nice cafe with free sodas/bottled water/espresso machine/cookies/fruit, the lounge area, t.v.s, and the overall look/feel and newness of the place. I was able to entertain my toddler with Yo Gabba Gabba videos on YouTube thanks to the comptuers they have available to surf and kill time. I guess ultimately I was happy with my service and know the price would be high whatever dealership you go to. If I have good service next time, then I'll know it wasn'ta fluke for a first-time customer. read more

As the lease on my current Lexus SUV (which I got from Keyes Lexus) expires next month, I came in Keys to get information about about leasing a new one. My experience was so poor, I have decided to get my new SUV from another dealership. Even though I was clear about my intention of gathering info today so I could discuss it tonight with my finacee (who is the one that uses the SUV), it felt like too much energy about pressuring me to make a decision on the spot. I also expressed interest in the possibility of waiting to until the new model of the SUV comes out later this year. Instead of offering me a reasonable conversation about that, I felt nothing but push back and being dismissive of that option. When I asked for facts about the differences between the current model and the upcoming model, I received differing information from the salesman and the person discussing the financing. Same is true when asking for a guesstimate of when the new model would be available. The conversation kept switching to making a decision right now vs. exploring all the options I was interested in discussing. When they finally did show me some figures I reviewed them and asked them for a copy so I could take it home to discuss with my finacee. They said they could not give me the printout (with no explanation of why). But they did promise to write them down (again, no explanation of why a printout is different than a handwritten copy of the same info). I agreed to wait for that info. I waited and waited. After about 15 minutes of being left alone in the office awaiting a handwritten copy of the same info they had already shown me a printed copy, I decided to leave. When leaving, I walked past a number of employees standing around awaiting customers, so the excuse of being "too busy" to get back with me would not apply. Keyes clearly run a successful business. Their style may very well work for other customers. But after already getting an SUV from Keyes and returning to get a new one, I expected a different form of treatment. One that was in alignment with how I wanted to conduct business, not how I was felt I was being handled. read more

I was referred by a friend and heard good things about this place. Long story short, I had a terrible experience. I dealt with Mahsa, she was excellent and had great customer service but when we started dealing with her manager everything changed. Pulling crazy numbers without even running my credit. 800/month to lease an is200t for 48 months with 28,000 residual. I thought that was ridiculous and it didn't make sense. Definitely lost business from me and my family. Update: The manager is a LIAR. They did pull my credit and he looked me straight in my eyes and said that he didn't. I even asked for a copy of my credit report at the time of my visit and Mahsa and her manager said that they didn't submit my application yet and that even if they did, they're not allowed to give me a copy of my credit report. This isn't my first time at a dealership. It is my right to be able to get a copy of that credit report. Every single dealership I've been to will gladly give me a copy so that it wouldn't be pulled multiple times. I'm a serious buyer and will definitely be looking elsewhere. I highly suggest for other people to look elsewhere because the service at KEYES LEXUS OF VAN NUYS is just downright terrible. read more

I got 3 new cars from this dealership in the last 3 years because of having a great sales manager ALEX AYOUBBY and a wonderful sales man LEO DAVARI they are awesome and Keyes Lexus Van Nuys is nothing without those two people. If you want to buy a lexus go to van nuys and look for these guys only. 3 years dealing with them and they just keep getting better and better. All respect to them read more

I hate that this is the closest dealership to my house. The 1 star on here is for shanecia in service who helped me with my first oil change, otherwise it would be 0 stars. I already had a bad taste in my mouth from the sales department, if you want to know about it read my last review. Anyways 2 weeks ago I came in because a nail got in my tire & I needed to patch it. The minute I said I wanted to patch it the guy said there's no point of you staying here if you're not going to buy a tire & just want a patch because we're not going to patch it here. I had questions about it and I felt brushed off just because I said I didn't want to buy a tire. There's a way to communicate to people and make sure that even though you can't provide that service there the customer still leaves with a better understanding of the situation. 2 days ago the whole navi/Bluetooth/cam system/radio stopped working & just started rebooting itself. I call Keyes Lexus about 10 times today & get a busy tone. I tried a few more times after work & finally get an answer. The receptionists who answered was completely rude. I ask her if her phone is working & she replies with yes, would you like to speak with service? I said yes but I called 10 times today & nobody was answering so I was wondering why. No answer from her, she just transferred me without even saying please hold or anything. I finally get to talk to service & they tell me it's a nationwide glitch & I would need to come in mon-fri 8:30-5. I work a mon -fri job those hours & can't come in so I asked if I can come Saturday. She says no that there's no tech & I can only make an appointment those days. I'm sorry but I'm not gonna take a day off work for a nationwide glitch that wasn't my fault & I highly doubt you'll pay for my day off from work. & the fact that you're understaffed on weekends sounds like a company problem not a customer problem. The fact that she didn't even try do anything to solve the issue is what concerned me. Any suggestions would've been appreciated, instead I felt she was trying to get rid of me & just have me figure it out on my own. She could've said I'm sorry for the inconvenience but let me check if another dealership nearby can do it when your available or said let me check with our techs and see if there's another way we can resolve your issue, but NO, complete silence. I quickly hung up & called another Lexus dealership who was apologetic about the inconvenience and said I can just drop by whenever I'm free & they'll have me in and out within 10 minutes. I don't know why it's so hard to get good customer service out of this place! It's literally like pulling teeth. Any ways, I'm glad that my problem was resolved by another dealership that actually values business and am looking forward to my navi being fixed in a few days! :) read more

Someone I knew recommended that I reach out to Ellie Shafiee at Keyes to get my new car because they got an amazing deal. I wasn't sure what to expect, but Ellie was GREAT! She gave me a the best deal and beat what SM lexus quoted me. I called around to other dealerships like Longo and Torrance and none of them could come close. I highly recommend getting your new Lexus through her! She even had the car delivered to my house so I didn't have to drive out to the dealership - talk about customer service! It was a very no hassle experience. She didn't pressure me, didn't hound me, didn't seem desperate, and her assistant was also really nice! If you need a Lexus, you should definitely reach out to Ellie! read more

Bad news. This dealership sold me a certified preowned vehicle that had been in an major accident (according to my mechanic) without disclosing that information to me before the sale. Though they took it back, the whole experience dealing with this place and its sales staff was a nightmare. All that said, don't confuse Keyes Lexus of Van Nuys with Keyes Lexus of Valencia. The Valencia dealership is terrific--on both the sales and service side. I only wish I could give the Van Nuy's shop less than one star. read more

Here goes another negative review of a dealership that should teach all others on how NOT to do business. When I was buying my car few years ago this was the first dealership I came by (the closest to my house). I already knew exactly what car I wanted and with what options and already researched prices, so I knew exactly what I needed and how much I was willing to pay. First a salesperson wouldn't let me test drive a car, as he wanted to talk about a deal firs. Ok, fine. since I was prepared I agreed (and I drove the same car that a friend of mine has). After about 5 minutes of price discussion I was pretty much thrown out of the dealership for daring to bring up CarsDirect prices. He told me that any respected customer wouldn't ever buy a car online and since I considered doing that I should just leave. We got in a car, drove to Vista Lexus and bought a car there the same day. Somehow they didn't feel threatened by CarsDirect. Since this was the closest dealership to where I live I took my car to Keys for maintenance. Well going through all the records few month ago I discovered that every time I brought my car they overcharged me for service by overselling things that didn't need to be done, things not recommended by Lexus as a regular maintenance. I admit I don't know much about car service and always learned to trust people I do business with. Well a service 'adviser' at Keys Lexus definitely took advantage of it. I've been trying to contact their service director and after almost two months I still haven't heard back from him with any proposed resolution to my problem. Stay away from this place at any cost or you will be ripped of. read more

I bought a car today from Chris Ward at Keyes Lexus. Chris is excellent...pleasant and friendly, but not unctuous or overly familiar (you know that type). Very smooth process thanks to Chris, and buying a car isn't usually a pleasant experience. He's the salesman to ask for. read more

I've been bringing my IS250 here since it was new (2008) to be serviced just because it was the closest dealer to my house. For the past 5 years I have never left the service department with just an oil change. There was always something else that needed to be replaced and on the average I would spend at the very least $500 to $1000 every time. I have since moved to South Pasadena and now go to the Glendale Lexus dealer for service and have gotten out with just the the oil changes for the last 2 visits. In my opinion, stay away from the Van Nuys dealership. It is very shady. read more

Keyes Lexus has many wonderful and pleasant employees. I just got my car serviced and I was very happy with my experience. Even tho they were extremely busy with the 4th of July weekend coming up, they took care of me with a smiles. Ali took over for another service rep because they were overwhelmed. My visit from there was smooth. They also have a car rental place on the lot and that makes life easier. Nate handled my rental car and did it quickly. I will definitely go back. read more

I am really pleased with the service I had done today. I bought my car at carmax but came here to have it serviced and checked out. Mike was amazing and won my business. I will defiantly be back. Next time maybe to buy a car. Thank you read more

Keyes Lexus - Amazing customer service I felt pampered while waiting for my car to be serviced. Thank you Mike and Lexus - Car Dealers Near Me - Van Nuys, California

I needed a new reliable car that would be great on gas due to a commute to work I do 5 times a week. In addition, this would be the first time I ever bought a car from a dealer. I usually buy private. I was luckily helped by Jeff P. I highly recommend you ask for his assistance if you are in the process of looking for a car. He took time to explain the process and went over every possible option in buying a car. He let me test drive a 2015 Lexus CT200h and I instantly knew this was the car for me. It is perfect for my long commutes to work and it has the luxury style I like. Jeff made me feel comfortable in purchasing a car, which is something I never thought I'd feel leaving a dealership. Once again, I can't stress this enough, go to Keyes Lexus and ask for Jeff P. He will guide you to your future car. read more

Keyes Lexus - I call her Liliana. - Car Dealers Near Me - Van Nuys, California

This review is solely for Aaron Diyarza (parts dept). Thank you so much for all of your help, professionalism and exquisite customer service today. read more

This dealership is a total waste of time. This dealership is the epitomy of why people leave Lexus and go with German car. This place wasted our time by having me and my friend drive all the way up here only to try to pull a fast switch a roo with we dont have the car we promised you but we have this instead. Do your self a favor and stay away from this place like the plague. read more

I walked into the Van Nuys Lexus dealership thinking I would get a great car! I spent my time looking around and couldn't find anything I like. Than Eddie Yadegar your sales manager approached me and started to show me cars he thought I would like and I actually ended up liking the 2015 Lexus GS 350, but we hasn't giving me a good deal when this car already had damaged acid stain rims from previous owner. He started promising me if I would purchase this car for the total amount of $37,000 he will fix the rims for me but unfortunately, we did not come to an agreement with the monthly payment, I personally thought it was too high and I walked away. As I was leaving the Lexus Dealership , literally inside my car with my wife another employee by the name of Shahin Bimori lexus Product Specialist didn't want to let me leave without making a deal with him. I decided I would hear what he has to say , so my wife and I parked our car again at the lot and enter the dealership again. He try to immediately make a better offer with the monthly payment which he did, and my concern as well was to tell him I really like this car but the rims are sprayed with acid by a previous owner and that's one of my concerns I would like fixed which he agreed to help me with. Then i told him i would like to do a trade in, which was a BMW 750 Active Hybrid year of 2011 which we came into an agreement he will give me $10,000 for the worth of my BMW. On top of this agreement i offered to give him on the spot $10,000 all in cash.So, the total amount LEXUS received from me on the date of 7/3/18 was $20,000. Again, $10,000 for my BMW worth, another $10,000 all cash. So we finally made the deal! For the Rims issue he told me to come after the long weekend of fourth of july to figure out the issue of my rims because it will be a long weekend which i agreed on. when i came the day he told me, he was not there at the dealership and it turns out he was on vacation for 3 days. so I decide to come back when the was going to be there and he looked at my rims and he told me he doesn't know what to do with them so he just sent them to the back for a rim clean up. The results ended up the same because they were not dirty they were stained, he immediately went inside to talk to his supervisor and then his supervisor by the name of Paul Motylyev Lexus Sales Manager starts to approach me and started telling me that they can't do anything and that if i wanted them fix i would have to pay 15,000 out of my pocket and then i told him that Shahin Bimori promised me he would be the one to fix my rims and then Paul started offering me a newer car and he wanted me to pay him an additional $5,000 and he wanted it in cash, to reach my monthly payment. i started to tell him i can't afford it, and he started to get mad and started kicking me out the dealership and started telling me i can't go inside the dealership if he doesn't invite me. i wanted to go up stairs and speak to the person who did my contract and he did not allow me to go. we was very rude to me, and didn't want to help me. he treated me extremely bad and he even had the odyssey to laugh in front of me with his salesman. i felt disrespected , and discriminated. in the future if you want to succeed please make sure you know who you hire and make sure the they promise what they say. i didn't appreicate how they treated me, nor the way they handled this situation. Lexus has not yet helped me fix my rims. read more

My purchasing and first complimentary 5,000 mile appointment were fantastic for my 2015 Lexus NX (hence the 5-stars). Unfortunately, my 10,000 mile appointment was a disaster. After returning home, I noticed that the contents of my glove compartment were a mess and that it did not close properly. After calling the dealer, they asked me to come back in (I live 30 min away w/ traffic) and it took them a minute to fix it because one of the hooks wasn't strapped properly. 1) Wouldn't you put the contents back the way they were, and why did you have to open it in the first place? and 2) Wouldn't you check if it closed properly before returning the car back to me? I also called the service department to speak with a manager about this, left a voicemail, and received no call back. Great customer service... Okay, good, fixed, right? No, the next day, my maintenance light comes on and it stated I needed to visit my dealer (again). I called them and they said I had to come back in (this is the third time in the last 24 hours) and they said it was because they forgot to reset the oil maintenance reminder. After coming in, they reset the oil reminder, but then it comes back on shortly after I started driving away. I come back, and they had two other mechanics look at it to try and reset the service light and finally they did it...because apparently there are two separate reminders that needed to be rest (oil and service). If you're servicing hundreds of cars on a monthly basis, and are experienced Lexus reps, wouldn't this be known already? Why did it take so long to figure out how to reset a reminder and not waste a customer's time returning? On a separate but related note, I wanted to test drive the GS-F while my car was getting serviced and was told by the rep that they had to run my credit report. Really? Is that allowed? I purchased my car from this dealer a year ago, so you should know that info already. I was told my score changes every month (I didn't need to be told that) so I opted to test drive the GS 350 instead. Tell me why I knew more about the car than the sales rep did. And when we passed by a BMW dealership, the Lexus rep pointed out a car and said how nice it was. Are you a BMW mole?!? After receiving a follow up call from someone else, they informed me that the sales rep was new, but that shouldn't be a reason for a poor experience, even if they knew I wasn't an active buyer (but I really am interested in the GS, maybe in 2-3 years). I used to love Keyes Lexus based on my initial experience, but this latest one left a sour taste in my mouth. I'll likely take my car to get serviced elsewhere. read more

If you'd like to be treated like an idiot who only focuses on a monthly payment instead of interest rate and other terms of the loan...go here. If you'd like to have an $800 document charge...go here. If you'd like to have $799 detailing fee...go here. I have perfect credit and they tried to scam me for 6% interest. Awful place. I will never go back. Awful. Awful. Avoid if you're intelligent. read more