This was my first experience buying a car from a dealership and it was great! Hugo Flores took his time helping me out and I didn't feel pressured at all! Even though my credit wasn't the best... he still was able to get me a deal! 100% satisfied. .. read more

I have a great experience in Keyes Toyota, which I would like to share it as a customer, I went to Keyes Toyota I just want to say thanks to Jim and Ali Akhavan , made my deal very easy and professional deal on my Toyota Corolla 2017 , I'm very happy with my car definitely I recommend this dealership and service. Thanks again to Ali . read more

I arranged a deal with them on TrueCar, but they backed out of it after getting me an hour into the process. It looked good at the start, the manager in charge of handling Internet sales gave the approval for the deal and the price. But after having me test drive, sit around, wait, they broke their word and tried to raise the price on me. Good thing the city has lots of dealers. I walked out and got the deal done that same day, at an honest Toyota dealer who stood by their exact price they listed on TrueCar, same price, no hassle. I am just glad I had another dealer besides sketchy Keyes. Bottom line: if you go to sketchy Keyes for a TrueCar deal, make sure you have backup deals lined up, in case they try to bait-and-switch you. read more

Was really excited to get a 4Runner and I had found one right in my price range with just over 100k miles. My salesman, Palash (spelling). I went for a test drive, noticed a small noise on the car that i wanted to have looked at. I was told that he would be having the service department look over the whole car anyways so i trusted that would happen. We go inside to start the paperwork, and he brings me a credit application. I ask him why i needed to fill this out if i had already been approved through Navy Federal Credit Union, and had all the necessary paperwork with me to show that I was approved to purchase a car. He said that unless i come in with cash money, or his words "green" money, that I HAD to fill out this credit form. This is NOT true, and him telling me I had to, was a total lie. While im filling out the paperwork he says that hes going to get me at least $500 off the vehicle. Once i finish the paperwork he then says he spoke with his manager and his manager denied giving any discount on the price so im not sure why I was told that PRIOR to him being able to make sure it was okay. Once im finished with my paperwork, and had paid with check that I had brought with me FROM my credit union (still didnt understand why I HAD to have my credit ran, but I will be disputing that inquiry), i was taken to the vehicle. When I arrived, Palash had told me that he had them look over everything, and they couldnt find any issues but if I had any that came up, to give them a call. The car came with a limited 30 warranty. Fast forward to two and a half weeks later, a check engine light appears and the car wont start. I needed it for work and had to call in that day. I ran the codes using my own OBD2 reader and there were several fault codes. Upon reading them, they had been there since august, long before i bought the car, meaning that the service department didnt even do the most simple task of checking to see if there were any issues that the cars computer could pick up. I contacted Keyes Toyota, and explained the issue to them. They wanted me to bring it in to have it serviced, but two issues: one, I live about 85 miles away, and two, the car wont start. After a bunch of calling back and forth, I eventually come up with the idea to purchase the part and do the work myself, saving them hundreds on towing the car down there. They eventually agreed and I purchased the part. When i went to go replace the part, however, it seems that it had already been messed with prior to me purchasing the car and required that a bolt that had broken off be extracted and it seemed as though whoever did the "repair" before had used superglue to keep the sensor in place. So i call Keyes toyota back, they tell me that I have to bring it in but THIS time, I have to pay for the towing. I tell them that the car will start intermittently, and that if i can get it to start, then ill make the 170 mile round trip drive to have this sensor replaced (all couldve been avoided had they actually looked over the car as they had claimed). I show up at the appointed time, they request the part that I purchased. I had returned it because I was never told to bring it with me, and also, I felt as though they would like to use a part they know is going to work as opposed to the cheapest one I could find at autozone. SO, i ended up having to run to another auto parts store, repurchase the part, bring my car back and it ended up taking almost exactly 4 hours, even though the Service Director Derrick, had said my car would be worked on immediately. I leave, VERY disappointed, but happy to have a "working car". Then yesterday, the Check engine light appears again....not one day after making that long drive there and back. Ive left a voicemail with the service director, but have not heard anything back. I figured going with a larger dealership would be a better option and that I would be taken care of as a customer, but that was NEVER the case. so many empty promises made and even blatant lies were told to me, just to get me to purchase the car at the FULL price. read more

Sadly I can't rate any lower. Salesman - Sasan Pakravan Team Leader- John Yeghiayan Finance Manager - Wolfgang Nopper On 12/30/17, we went to Keyes Toyota to buy a vehicle through the replace my ride program. After a long day, we settled on a Blue 2017 Toyota Prius. I inspected the car confirmed it was free of scratches. We were advised the process may take up to 30 days to process through the program so payments would not be made at this time. For whatever reason, there were delays and it didn't process until mid-March. On 3/18/18, we went back to finish up the paperwork and sign the documents. Upon inspection of the vehicle we found several scratches that couldn't be simply buffed out. John stated that we can bring the car back to have it repainted or leave the vehicle for them to paint it. We advised we can sign the documents when the car is ready, but John became rude and aggressive then stated the documents needed to be signed the same day otherwise he would cancel the transaction and walked away. If they canceled the transaction, my aunt would lose the assistance that was received through the program. We reluctantly signed the documents and was told it would take about a day to paint the vehicle. On 3/22/18, we received confirmation from the Sasan that the vehicle is ready and no longer has scratches. We told them we would pick up the vehicle on 3/24/18. Upon our arrival, Sasan brought the vehicle out, we did a walk around to confirm if all the scratches were addressed. We spotted an obvious scratch several inches long along the bottom of the passenger side door. Sasan claims to not know how the scratches got there then claimed that we never pointed it out. Sasan took the vehicle to the service department and had them buff it and brought it back, but the scratch was deep and obviously past the clear coat and paint. John came out and asked "what's the problem?" and tried to "see" the scratch. He claimed he couldn't see the scratch, he told Sasan to take the vehicle to get a clay finish. John went with Sasan and came back shortly afterwards. The scratch was still visible and could still be felt. John then comically invited other salesmen to come look at the car. One declined to comment whether he could or couldn't see a scratch while the others denied seeing any scratch. At one point one of the salesmen came up to me and said something along the lines of "as your driving on the road, you're going to hit rocks and it's going to scratch your car." The problem here is the origin of the damage. After the scene my aunt was furious and wanted to cancel the transaction. John commented on how no one gets down and looks for every scratch then said they could paint the damaged area if we wanted, but there is no reason to paint a new car. I stated that it was an obvious mark, just because now it's less obvious doesn't mean it isn't there. I asked what they did during the week they had the car as it was supposed to be painted, John said it wasn't painted, they just buffed out the scratches. John became dismissive, said that we could cancel it, but claimed the government check was already cashed and there is nothing they can do about it and it was up to us as to whether or not we would want to take the car either way, and they would get the money. When we rebutted stating that we would reach out to replace my ride to advise them of the cancellation, John brushed it off and walked away. Going through with the cancellation process, we spoke to Wolfgang. He advised us they would be able to reverse the payment from the program and explained the process as well as the estimated time for the check to arrive. Wolfgang was truly professional, patient in answering whatever questions we had, and very thorough. Had they kept their word and addressed all the scratches prior to our arrival on 3/24/18 and maintained professional behavior, the outcome would have been different. This is a warning to thoroughly inspect the car you're looking to buy. read more

Bought a car in January from this dealership. I am an Uber driver and when I was approved by the bank the financial guy lied to me and said the bank required I had FULL warranty and GAP. So at the time of purchase I believed him and pursued with it. A week later Capital One calls me to ask a few questions and I thought I would ask about the requirements. He told me the bank NEVER asks for that. So this dude lied to me to make some commission. I go back in to get both taken off and contract rewritten. The "Financial Manager" takes me into his office and tries to persuade me into getting both for a good 30min. After I had enough and said no he got really upset and unprofessional. I could hear him saying negative comments about me in the hall to another worker and how the finance guy "helped me out" by getting the bank to give me the loan because I am an uber driver. I am here to buy myself a car at a good price not to spend extra money "helping you out" because you think you did me a favor. So when purchasing from this dealership beware of fraudulent behavior. read more

I would have given them negative stars if I could. This is the worst car buying experience ever! Not sure how many managers are like this, but one of the manager is a money scammer! He told me the Corolla that I am interested in has a $26000 MSRP, while in reality is only $22000. So according to him the out the door price is close to $30000. Did he really think I am an idiot? $30000 for a Corolla? The window sticker even says it is $22000. The story did not end here. He then told me my trade is only worth $11000, while in reality it is worth at least $18000. That means I would have to pay almost $20000 on top of my trade for a Corolla? That Corolla was worth $38000? Not to mention I was going to pay cash. This is a complete scam. Make sure you do your research before you buy a car, Otherwise you could be scammed tens of thousands of dollars. Beware! read more

We were here twice in a month,our lease on the 14 camry was about to be up and my credit situation wasn't all that. first they wanted to take the camry as a trade and apply the negative balance from the trade in price onto the new car....this way they can nickel and dime..and they wanted to stick me into an 17 model at the first time i mean really ?where there is no major difference between the 14 and 17 same old car,but the 18 is completely different...if i wanted to buy my car they came with a final apr of 15.9% and 315 for 72 months,No Thank you...i got tired from Keyes, Financing a car from keyes is Torture the first time when we were here was back in dec 2014 we were there for over 7 hours doing business in this dealership is a total torture i kid you not,even my friend who has perfect credit waited nearly 12 hours to walk out of there with a Camry LE,Keyes Toyota plays around to much they send over from one salesman to another salesman,all whole sorts of games ..so just recently i gave my business to North Hollywood Toyota They ended the lease on my camry without costing me a dime and obviously they didn't count it as a trade in,and didn't try,i was in n out in about 2 hrs which is reasonable.but with Keyes Good Luck, Keyes wants me to prove it i will nothing to hide..one other thing Why isn't Toyota of North America doing anything about it? Avoid Keyes ..my Salesman was Andrew he promised me 5 full tanks of gas in 2014 i only got 2 ..last time i tried to go in for a refill they said that they took key away from the employees....just Avoid Keyes i am not an employee of noho toyota i am simply a Customer Stating the Facts and the Truth read more

Had a nice experience when purchasing our car. The staff was friendly and made our purchase easy.

BEST SERVICE EVER! I usually loathe car shopping but had the best experience at Keyes Toyota!! Ask for Maurice and he will take great care of you. He passed me off to Jim who was also great! Very professional staff and very clean environment! read more

Worse sales people. Tried to buy a car from them and they wanted to charge $5000 over sticker price!!! Fraud!

This is a review for the Service Department. They are unethical and I'll never take another vehicle to them for service. I visited this morning for regular scheduled service. They were to swap brake fluid, check the brakes and do a tire rotation. After leaving, I found that a tire rotation was not performed although I as charged for it. When I dropped the car off in the morning, I requested that they patch a slow leak on the driver's side front tire. "We don't do that anymore, but the guys down the street can do it". Okay, no problem. 2.5 hours later, the car service was done and I pick up the car and drive straight to the "guys down the street" to get my tire fixed. Oddly, the punctured tire was still on the front driver's side. Had a rotation been performed, it would have been on the rear. Guess it wasn't done after all? I returned to the dealership and spoke to the service guy. After a couple of excuses, I got my money back and an offer for $150 off the next service (which I won't be using, unless it's valid at another Toyota dealer). I've been taking my car here for a couple years. I wonder what else hasn't been done? I highly recommend avoiding this dealership at least for service. I can't speak for their sales group. I will say though, that they couldn't touch the deal I got at DCH in Oxnard. Good luck. read more

I can honestly say my first and last experience with Keyes Toyota was horrible. The first words uttered by the person who sat down with me with a worksheet after showing me several of their Prius models were: ".. you know that a dealership has to mark-up the price of a car that is in high demand like the Prius".. Then he wrote down $3,000 on 'the worksheet'. I objected to that on the spot. Then he said he would speak to his manager about it, so he wrote down $2,500 on the bottom of the 'worksheet'. Getting a new car is a huge deal for anyone who works hard for his/her money. It's a huge investment. I had done all my homework, compared prices, and such. I had even printed out a quote from the Toyota website with the estimates of what I was to expect. I was also aware that such prices could vary somewhat from dealership to dealership. But----- a $3k markup? All went downhill from there. He asked me how much I could give in down payment, I told him exactly how much based on my quote. He seemed to ignore the amount given, and kept asking me if I could pay x or y amounts. I then picked up by things and left. I know that haggling is something expected in some memberships. That's fine and dandy, but don't anyone fall for markups and/or any other sorry tactics when there are plenty of dealerships to choose from. From there I drove a few miles north and stopped at a Toyota dealership on Sepulveda Blvd. w/out an appointment and still a bit upset. After I was introduced to the salesperson, the first words that came out of my mouth were: "I know exactly what I want, I have good credit, I don't like haggling and I don't like markups." He looked me straight in the eye and said: "No problem, boss". They accepted the exact amounts from the estimates I had been given by Toyota, and I drove off that same evening with my brand new car. read more

Wasted not only my time but flat out lied to me saying the car we were going to pick up and pay cash was sold but they have others the same for thousands more.Do not return calls.We are taking this one on up read more

I went to Keyes Toyota to purchase a used car. I already had been pre-approved with outside financing so thought it would be an easy deal. Well, my sales guy and the guy he handed me off to kept wanting all my information. I told them I'm already approved and this is basically a cash deal, but they kept saying, "No, we need this information." Then they told me maybe they can get be a better financing deal. I knew they couldn't as I know my credit history. (By the way, car dealerships also make money on the financing they give you. That's why if you are pre-approved with outside financing they really don't like it.) So, they ran my credit and offer me an interest rate 1% higher than I had already been approved for from the same financing company! I called my financing company to verify and the representative at the finance company told me how Keyes ran my credit through the finance company, but it wasn't the same deal as I had already been approved for previously. She literally told me to leave the dealership because it seemed like Keyes was trying to rip me off. So, I go into the finance office to retrieve my documents. I was met with an aggressive amount of resistance. I had words with them and left. As I'm walking out, the finance manager came yelling after me to give him a chance to explain. It was total BS. I literally thought I was going to get into a physical altercation with him. It was a scene out of a movie. I couldn't believe what was happening. Finally, I just walked away as the finance manager kept screaming. If you buy a car from here you will be getting ripped off. Take the time to do your research and travel a little farther to a different Toyota dealership. This was my worst experience ever as a consumer. read more

I wish I could give less then one star! Sales staff is ridiculous! They are very high pressured and managers are 10X worse......... I only bought in the end because they dropped the price so low and they were the only one with my color... I even thought about going to a different place to service the car and I sure wish I did! SERVICE DEPARTMENT IS WORSE THEN SALES... My car has many issues and its only has 20k miles on it... I was told the annoying noise it makes is not loud enough to be an issue to claim, but the sound was never there when I bought the car...hum... It also stalls and shuts off and they say there computer says there's nothing wrong... They probably want me to get rear-end to decided its a problem... They also blame modelings lifting on other people even though it does not cost them money to fix it and it even makes them money! THEN YOU HAVE THE BAD ATTITUDE FROM THE BOTTOM TO THE TOP! CUSTOMER IS THE KING IN THE PAST... NOT ANYMORE, YOUR CRAZY, TO BAD, WE CAN DO NOTHING, WE BLAME YOU! WE RATHER MAKE YOU FEEL AS BAD AS POSSIBLE!! THEY TALK BACK AND MOUTH OFF TO YOU!! NEVER BUY TOYOTA!! & NEVER BUY FROM KEYES! When I had a FORD they took care of everything, because they wanted to keep you as a customer and keep you happy! wish everything was made in the USA! I wish life was slower again, back when people cared about people.... Steve read more

No stars for these guys. Went in on dec 23rd in the evening to see a car and possibly buy one. Upon arriving and walking to a group of sale guys in the lot, I asked about a specific car. Hoping someone would take the time to show me the car all the sales men pointed towards the direction of the cat on display and rudely went back to their conversation.... Talk about customer service...never again. I would not recommend this place to anyone. read more

Getting your car serviced is never a fun thing to do because most likely you'll have to wait around. Especially when you have kids, getting a ride home and back is just too difficult. When I ended my Cadillac SRX lease I needed to upgrade to a Toyota Sequoia for size needs. 3 car seats fitting in one row is hard to find in a car. I was nervous about giving up my 'luxury' amenities...but Keyes Toyota has made things a bit easier. Although I don't have the luxury of getting a courtesy vehicle, I do enjoy complimentary coffee from a Starbucks machine and donuts or fresh baked cookies. There's also a kids room to keep the little ones busy. Although it's minimal, it does the trick. I can't imagine sitting here for an hour and a half trying to entertain my kids. And it doesn't hurt to add that all of the staff here is super friendly. read more

The customer service at Keyes Toyota was very pleasent. I came in with the truck because the check engine light was on. They service guy was nice and made the usual small talk. Then boom he tells me its a $100 bucks to check whats wrong with my truck. The reason I came to Keyes Toyota was because I had previously had gone to an independent shop to see what was causing the engine light to go on. The independent shop couldnt figure out what was causing the light to go on.They did diagnose the problem and told me what was wrong. $100 is a bit expensive for a diagnosis, but its better than wasting my time going to different auto shops trying to figure out what is wrong with my truck. read more

Keyes Toyota - Car Dealers Near Me - Van Nuys, California

I was out of town and hoped to find a car -- all in one day of business travel. Keyes Toyota had the model and features I wanted, and I was immediately greeted by Fred. Fred was eager and kind, and not pushy at all, but built a rapport that made me finally say after many dealerships, "ah yes, this is a dealership I would feel good about giving my business to." The process was a long one, with the expected haggling about price, but in a chummy, playful, almost jestful way (with Fred's manager, Bob). Although he drove me hard, and I him, we ended up at what I both think we felt was a price that was at the edge of both of our comfort ranges. One warning: Bob started the dialogue by explaining to me their "markup" on MSRP. I have never heard of a dealer marking up on MSRP and I expected (and received) a fair price below it. I don't think paying MSRP or above is usual for a dealership, and this one is not the exception. All in all, a great dealership that does their job well and knows how to make you feel good about making a purchase. I recommend Fred to anyone interested in a new Toyota. read more

Keyes Toyota is the most personable and positive place to purchase a car, especially your first one! Request for Bob and Fred if you are considering Keyes Toyota. They will take great care of you and your family and will give you all the attention, time and information you need to make your best purchase. My dad and I went in to purchase my first car and they could not have been more helpful! read more

experience was horrible, the guy jim or jimmy, the main boss, or something was really drunk today (afternoon) , never coming back again. i cut the deal off, i wanted to pay cash for the car but he didnt want me to buy it he wanted me to finance it. but i cant, im willing to buy it. goodbye, i am going to buy a different toyota corolla at chevy keyes of van nuys tommorow. read more

Do your research know what you are getting yourself into when leasing. They are evil money hungry Lying people. I went in to lease the new CH-R not knowing a lot about the process and thinking they are a professional business that would work with me and for me to get me a good deal. Basically the opposite happened... they just saw me as $$$$. Went in for the first time and took 4 hours to get the lease. Told me my credit was bad Bc of "closed credit card accounts" but once I called my bank they knew nothing of these credit card closures and also told me even if I did close it wouldn't effect my credit score. Got pawned off it 4 or 5 different people all who were full of shit. I will never go here again nor will I ever get another Toyota again! Now I'm locked into a 3 year deal that is awful and way too expensive Bc once you sign there's no turning back. Half was my mistake of just not doing my research, It was definitely a learning experience. Don't get conned like I did by these slimy con artists... read more

These idiots sold me a LEMON. For the third time in three years I have had major problems with the air conditioner unit. They will be hearing from my Lawyer SOON. I recommend that you NEVER buy a vehicle from this dealer. read more

I am very disappointed with Toyota today. I came in because i had a nail in my tire and they told me it could not be patched. They said its to close to the sidewall and I would need to purchase a new tire. Keep in mind they did not remove my tire this was all done by glancing at my tire. So I left and took my car to American Tire Depot for a second opinion. They told me I did not need a new tire that it could be patched. I will not be returning to this location ever again. read more

Well, never say never I guess. I was contacted by the GM in an effort to redeem Themselves. . I accepted, and we purchased. We did not get the original price quoted by by Edmunds (which was apparently a mistake) , however they did make a valiant effort to redeem themselves. Price was fair, and They treated us well. The GM was very nice as well as the sales person who assisted us, Mehrad. I'm still a bit annoyed at how we were originally were lied to, however they seemed to be genuinely sorry. So, at this point , I believed they have redeemed themselves. Hope this continues during the warranty period. read more

Horrible, horrible customer service! This place is full of representatives ready to empty your wallet at every opportunity they get. My car was towed here due to some electrical code fault, the earlier mechanic assured me that it was just not running due to a Prius code error and there were no issues with the transmission. This place first of all took more than5 hours to even identify the issue and then call me back with a quote of over $5000 and tell me everything that's wrong with my car. I have taken it to other dealers before, but never before had I received such atrocious estimates. After being forced to leave my car there overnight since by the time they called me, it was too late and I couldn't get a hold of any other car mechanic. I am now being forced to tow my car to another dealership, simply because I refuse to pay such horrible amounts for a simple fix. read more

I came in as a serious buyer and I knew what I wanted. I've shopped around and new the options I was up against and actually had a really great lease offer from another Toyota dealership. I was met out front by Bob Ladjevardi who listened to what I wanted and took me to exact car I was looking for. Perfect color, perfect trim, perfect interior. He showed me some upgrades but didn't push to upsell at all which I will immediately walk away from. We went inside and I met with Jim Lavasani who worked so hard for me to get the deal that I wanted. I'm happy to say that I will be driving home my new car tonight. So excited!! Thanks Keyes Toyota! You've got some pretty stellar sales associates and managers. read more

We had the best experience at Keyes Toyota. Luis, Jonathan and my husband settled on an amazing deal on a brand new Prius. Luis was able to provide me with everything I wanted in my new car, right down to the color. The sales manager was appropriately involved in the negotiations and even kept us comfortable while the car was washed. Victoria was quite entertaining while we went over the paperwork. I almost want to be her friend. This was a dealership that I plan to use for the rest of my life and will recommend to all of my friends, family and work colleagues. Why not, they give you a great deal and include the first tank of gas. Well Done, Luis. read more

I just came in earlier today with my dad and our poor 2001 Prius that had unexpectedly shut down in the middle of the highway. On our arrival to the service area our tow truck was promptly greeted by an associate named Krisztina. I'm only writing this review because I was so extremely satisfied with the service we received today from Krisztina. She was very efficient and knowledgable about working with our car, while also very friendly and personable. I really appreciated her vast patience and understanding, as well. She was readily available whenever we had a question, and she always had a good answer for us. I am so thankful and appreciative for Krisztina's amazing service!! read more

If I could give zero stars, I would. My husband and I need a new car and we want another Toyota. We went to this dealership so that he could compare the cars that I narrowed down. We were greeted by a man in the parking lot, told him what we want, and asked to see the cars. We explained that we were comparing cars from various companies that day and that we would be buying a new car in less than 3 months. He went into the showroom and we followed way behind because we didnt know we were supposed to follow him. He then disappeared and returned 5 minutes later to tell us that he had an appointment and he couldnt help us. We found another man and asked for help. He spoke to us for 2 seconds before disappearing and telling us that he couldnt help us because he, too, had an appointment. Now, there was NO ONE else (customers) at this dealership, yet TWO salesmen could not help us because of their fictional appointments. I have never been treated SO rudely at a dealership in my life. I was made to feel insignificant, unimportant, and like a waste of time. I will NEVER EVER shop this brand of dealership ever again. For my future Toyota needs, I will hit up Northridge Toyota or Miller Toyota where the salesmen are more than happy to help me out and give me the respect I deserve! read more

I went on Saturday, and I received wonder customer service from Micheal we were there for hours and the whole time we received great service they were patient with us and they gave us exactly what we needed. I would recommend them to anyone looking for a car. read more

Just a horrible experience at this dealership.As soon as I walked in I asked one of the salespeople in the entrance that I wanted to take a look at the '18 Camry, and he just simply pointed at the car in the showroom. As I was walking over to check out the '18 Camry in the showroom, I saw some salespeople screaming at each other in front of customers. Come on, at least have some sort of manners and professionalism at your workplace. I didn't even mind to ask for help anymore so I left. Management should really look into these dealership because it's hurting the business. read more

WATCH OUT. Very SLIMY and shady. They use high pressure sales tactics and when I got to the room to do my paperwork everything suddenly changed INCLUDING the year of the car (they said i was buying a 10 on paper it said 09) and they changed my APR from 4.7% to 6.9% DURING the transaction. Luckily I noticed and made them rewrite it back to 4.7%. Be VERY careful. After hours of negotiations and 3 parents of mine (i'm 23) I got an ok deal, but not without throwing a serious tantrum and talking my way up the sales management ladder. These people are the slimiest of slimy sales. So please, go elsewhere. read more

Michael L. Was sooo friendly and made sure I got what I wanted and the better deal! Really nice guy who will dance to whatever music you put when test driving your car lol if you're ever looking for a car and what someone to be honest and want the best for YOU. Definitely go with him! read more

Poor service by the service center. Much was left unclear and could not answer my questions with clarity. The man was incredibly rude. Going elsewhere from now on. read more

I went in today for an 8:00 car service, and it was the fastest I've ever had. It took about 50 mins when I've had to wait for 2 to 3+ hrs. before somewhere else. Setting an appt helps a lot too!!! I was very pleased because of this. High five Keyes! :) read more

Complete f-ing circus! Don't waste your time with this place. Trust me, go somewhere else. From the moment we pulled up, these guys were giving us the run-around with antic after antic until we finally stood up and walked out. The inventory is disappointing and when we were eventually persuaded to talk about a car that wasn't exactly what we were looking for, they proceeded to changed vehicles on on twice while negotiating price and cycle through more sales rep's than we could count in a matter of minutes. We got the "good-cop-bad-cop routine", the "you look like a nice guy so I'm gonna given you a special deal" and one of them even told us that, unbeknownst to his co-workers, he was secretly working for Mr. Keys himself! At Key's, they treat you like a sucker from the get-go. Dont' be one, go to a different dealership. read more

Rene is very helpful with my lease buy out transaction. He explained everything in detail and walked thru the options. His supervisor Dean was very professional and friendly. He answered all our questions. Kudos to both of them. read more

1/27/14 Over the phone and through their Internet pricing department I made an offer on a Toyota Prius Plug-in after disclosing two Truecar.com certificated dealer offers that I had from two other dealerships which were further away from my home. The internet sales agent took my offer to her internet sales manager and called me back an hour later and provided their counter offer on a particular Prius (paint and options). Her offer was lower than mine but she offered a car with about $800 worth of preinstalled options. Next, she provided the stock number of the particular Prius that they said they will offer over the phone. I wrote the stock number down and drove some 15 miles (one way) to the dealership. When my wife and I got there, we were greeted by a sales agent who introduced us to our internet sales person who asked the other agent to bring the car and once again I double checked the stock number with her and she verified it. The agent could not find the car and after a rather longer meeting with the internet agent he dropped off the manual of a car with a different stock number than the one I was provided over the phone. I approached the internet agent and inquired about the situation, she helplessly explained that the internet sales manager has changed his mind and will not provide the car with the stock number that we had originally agreed upon. Next, the sales manager himself approached me rather aggressively (with his loud tone of voice) and insisted that I stay and consider the alternative car. At that that point I decided not to betray myself and avoid giving my business to these unethical people and walked out of that dealership. I felt deceived by their unethical manner of breaking away from our agreement. I believe that Keyes Toyota dealt with me unethically while wasting my time and my wife's time as well as wasting our gas on some 40 miles of driving. I will be filing an official business complaint against them as well. It is ironic that here I am committing my self to buy an environmentally friendly car from a so called reputable Toyota "flagship" dealer while their foul and primitive customer service practices are far behind the high-tech cars that they are trying to sell. read more