Edgardo Rodriguez very nice and professional. He does by my bi-monthly pest control at my house. He is very detail oriented and like the way he takes care of the customer. Thanks Bobby read more

Govany came over quickly and helped immensely. He was very thorough in his explanation and went above and beyond to help solve my rat problem so that it hopefully is a long time before I have to call them again. read more

Anthony was amazing. He was thorough, personable and knowledgeable. He takes great care and pride in the work he is executing and strives for customer satisfaction. read more

Im very happy other people have had great experience with this company, I would like to shed a little lite on my recent experience.. My review is for the company itself, and there free inspection report. And not about the inspector himself. I called on Friday 6/19/2020 to get a inspection done for a mobile home my uncle purchased, the mobile home is vacant and didn't come with a report, so we figured it'll be smart to get any termite work done before he moves in. On Friday I called and asked for there earliest inspection and was give the next day, Saturday 6/20/2020 with a window from 12noon -2pm. I asked for them to give me a call when they were on their way. Which they said not a problem. On Saturday I got to the mobile home in paramount village a little before 12noon. And waited in the driveway until 2pm. No one showed up and I didn't get a call. So at 2pm I gave them a call to find out the status of the inspector. The customer service agent said, who ever took my information done on Friday entered the wrong address and the wrong phone number to contact me. Also said not sure how they could mess up my number as they have caller I.D. But, that the agent would like to come on Monday now. While It's now 2:21pm at this time. I asked her as it possible to still have the inspector come out today (Saturday), as I've been waiting for a few hours now. So after going back and fourth, the inspector was happy to show up, even though he was giving the wrong address before. So the inspector finally showed up at 3pm. He definitely apologize for the miscommunication between his customers service rep and him. I myself wasn't mad at all. Just wanted to get it done an over with at this point. I explain to him we needed the report to find out if we should tent the home before my uncle moved in. At 3:15pm I get an email for fumigation agreement for me to review and sign. Basically to agree to do the work. Mind you, I haven't even seen the report yet, it's only been 15mins. Lol So I emailed back and asked where was the report? And I got a reply that the report would be in Monday afternoon. Okay perfect. Today Monday. I called around noon to check on the status of the report. The customer service rep said, the inspector hasn't turned it in, and they will check with there Long Beach office on the status. I didn't get an answer so I called again around 4pm and this customer service rep said I won't get the report for 7-10 business days. Wow. As of right now I guess I have to wait 7-10 business days for the report. Waited 3 hours for the inspection. And received a fumigation contract in 15mins. After the inspector arrived. Lol. Good luck to anyone else planing to use this company. I hope you get better service. read more

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this review speaks to the bidding for attic rodent sealing and attic installation removal and replacement. Please note that I have been a Kilter Termite client.. annual service for over 20 years. The bid received was a verbal bid With the inspector quoting an approximately 20% "discount" because i have been a long time loyal customer. I guess they assumed that I wouldn't go out to bid for such a contract. Their bid after the purported discount was over 50% higher than two of the top rated yelp firms who actually specialize in the process. the inspector did not laser the attic space for size, or refused to tell me square footage, as you can look up what the approximate cost per sq for removal and reinstalling installation is. MY other three bidders all gave me detailed quotes in writing in under 24 hours that specified the cost of the individual major steps in the process etc. sq ft etc. If you have a rodent problem do your homework --- find specialty companies on yelp get at least 3 bid choose who you feel most comfortable with. Be sure to read the quote description in detail Once the work is done i will post so you can see how it turned out with my selected supplier. read more

Rodney has serviced our properties twice. He has been very thorough. Always very polite. I give him 5 stars. The scheduling is not as efficient. I had to call customer service twice to have him come the day he was scheduled. Customer service tried to postpone after I had waited hours. I told them I had errands to do but waited for hours for him to arrive. Then they sent him. He did an excellent job! Van read more

My experience with this company was not as good as I expected. I was charged a 10% upfront with out a contract or even a date scheduled to do my termite fumigation. After learning that this company was only going to spray for termites in two locations where they found termite infestation, at the cost of 2,100.00 I felt that was too much money. So I canceled service with them. It took three weeks to finally get my refund back after constant and I mean daily communication with them. So people be ware they will take your money real quick. Trying to get my refund back was a lot of work. read more

So far Kilter is 1 out of 3. If you chose this company, prepare to have your time wasted. On our initial install day, they were a no show for our scheduled appointment. Not until we reached out did they advise their "truck broke down". That would've been nice to know. Had to reschedule for another day. First scheduled check-in (2 months later) to have technicians check the rodent boxes and spray the house perimeter. They actually showed up, so that was nice. Only downfall during this visit, we had trap boxes set in the attic (which is the problem location) and the technicians were on their way out without checking them. I advised them of the attic boxes and back inside they went. Oh well, just an oversight... it happens, right? Here we are for our second scheduled check-in. Window time is between 12pm and 4pm. 4:10 rolls around, I would like to leave my house on a Saturday to get things done, so I call customer service to get an update. A friendly employee assures me that the technician would be coming today, he's just running behind because of a scheduling error from the morning. That's fine, but again a phone call would be nice to either, A. Let me know or B. Reschedule the appt. I asked to be notified if something came up (aka if they were not going to be able to show up today). Well, they did not show up. And surprise, no phone call to let me know. read more

Kilter Termite and Pest Control service is Inept and Incapable for carrying out what is promoted in their gaudy and misleading advertising contract literature. After we discovered termite droppings, we signed a new 2-yr. contract with Kilter. After their treatment, we found extensive termite droppings in exactly the same area that was treated by Kilter 27 days ago. They did nothing about reconciling this finding other than have an aggressive and defensive telephone response. This is the second time we signed a new contract with Kilter over the years. We are now looking for a new Termite Control company. If you use Kilter you will be totally frustrated with their inability to resolve your termite problem. read more

I have been using Kilter for over five years as our condos (8 units) company. They have been very reliable and good to work with over the years. I've done wood replacement project too and it was quite involved but they were responsive to my needs. Tim the estimater, is easy to communicate with. We are still trying to upgrade this place slowly at my budget, it's like a work in progress! Donot hesitate to give them a call ! read more

I used kilter to get rid of a rat problem, I had them out because I had rats or mice in the walls, they came out in Dec. for the same problem they had someone come out. I spoke to them again today for the same problem now they say I am no longer under contract. They must not have sealed all areas or the rats could not have gotten in, but they are not standing behind there work because I am no longer under contract. I feel that since it is the same problem I have been having that they should stand behind there work. They want me to pay more to have them come out to finish a job that should have been complete. I spent over $6000 already. read more

Marcellus the Kilter inspector is the most thorough pest inspector we've encountered in 33 years of living in the same house serviced by numerous pest control companies. And Aldo the termite exterminator was just as thorough, worked hard all day, got the job done, and we're happy clients. read more

Had Kilter for years... wish I would've cancelled them much sooner!! Prices were reasonable but service was crappy! Each quarter they said they brushed the cobwebs from the eves.... LIES!!! I have security cameras that prove they don't do it not to mention the cobwebs!! Would have them come out again to do it... left a note on another occasion regarding webs and brown widows on my trash cans.. they took the note but never took care of the problem! I now use a small family business for nearly the same price with EXCELLENT SERVICE! read more

Kilter Termite was great. They came out on the appointment date and time just as scheduled. The representative inspected the property and crawled under the entire house. The next day my house was treated for Subterranean Termites and it was a great customer service experience. These guys are very professional and do a great job. They don't mind getting dirty to get the job done right. Thank you guys for a good experience. read more

Today Andy Madriz from Kilter termite came to my home and sprayed the kilfoam. He was thorough, polite and very professional. I was able to stay home with my son while treatment was taken place. Prior to treatment James Mayhew from kilter came out to my house and gave the estimate. He was also very nice and accommodating. I will definitely recommend Kilter to my friends and family. Good job guys! read more

We were really pleased with the termite service we received from Kilter. Josh (inspector) was knowledgeable, professional and friendly. He was very patient especially during the price negotiation. We were scheduled for the wood treatment the following week and as expected, they contacted us the day before to confirm. Jonathan came out and was very professional and knowledgeable as well. He was very careful in repatching the facia as we have a unique design treatment on our facias. He went into our attic to treat the wood and also went under the house for treatment. Jonathan answered all of my questions and was happy to offer other useful information. Kilter has a good team and would recommend them to friends and families. read more

Marcellus, Jonathan and Mike were very friendly, informative, patient, and extremely helpful. Loved the fact that we didn't have to tent! We could stay in our home while the termite treatment was completed. Safe for people and pets. Saved so much work for us. Cost was pretty reasonable. Thanks so much for a great job! read more

I used this place and they are very pricey so the one thing I pushed for, was them to do everything they claim they do for termites. I could tell the guy who showed up didn't really care for me bringing up to him these things but in the end I can care less for the money I paid them. Will I use them again? In 2 years I will as I want to hear what they have to say. read more

To start, Marcellus arrived at our home and did the most thorough inspection I have ever seen done. He spent most of the time in our attic and then under our house. He tapped all the exposed wood and pointed out trouble areas that I was not even aware of. He was the best! A week later Vince, the exterminator arrived and he was equally knowledgeable. He even treated areas for us that were no in the contract, such as our fence. He answered every question of ours and explained everything in great detail. Thanks Kilter for hooking us up with 2 great guys. read more

We just had Kilter do our house in Bixby Knolls, we are happy with Kilter's prices and warranty. Jonathan and Felipe showed up on time to do the work, they are very friendly and respectful. They answered several questions throughout the process both are extremely efficient. I had to cancel several times due to the rain making it difficult to move all our dogs around, each time the company was very understanding and did not hessitate to reschedule. Both advised to call if we see any swarms in the upcoming season. We are so glad we decided on Kilter. By the way I was talking to them about the insulation on our old house and the two guys also informed us Kilter also does insulation. I'll be calling them for an estimate and will update my review. Thank you Jonathan and Felipe we appreciate your hard work and the time you took to explain the process. read more

Jonathan was very helpful and educated me regarding my concerns about termites. I just broke my foot and ankle and he went above and beyond to change two lightbulbs for me that I couldn't reach! Awesome job! read more

Kilter's construction team replaced 10" x 2" x 20' dry rot joists (3) and the facia on our deck roof. We have Kilter for Termite Control and we didn't know they did construction as well. Josh and Mike came out and give an estimate. A few days later Victor and his assistant arrived with everything needed for the job, the boards primed, etc. and they did a TERRIFIC job. Very careful, very thorough and very efficient clean-up. Recommend them HIGHLY. read more

We had a termite problem last year and called Kilter, whom we've used before in the past, to come and inspect. Decided to use orange oil this time, as fumigation was costly; adding costs for accommodations for us and another family. Orange oil seemed to do the job, but have termites again. Time for yearly inspection. They called us to schedule an appointment which was made for a time span of 11-1. Then, the day before our appointment, we were called to reschedule for the same day, 12-4. 4 o'clock passed and my husband called asking if we should wait. The answer from Jennifer was this -" We called and the phone kept on ringing and ringing and no one answered". A good business model would be to call again when someone answers or be sure to leave a voice mail....wouldn't it? We were home but most likely received a call on the phone. We rescheduled. Let's see what happens. Only three stars due to poor customer service. Lost a day waiting and so did our tenant. read more

Jonathan was my tech! He was extremely efficient and very thorough. His workmanship was excellent. I wish I would have had him the first time the work was done on my house. He came inside and took care of everything in the bathroom that should've been taken care of The first time. From now on for any future problems that I may have with my home regarding the termites I would request that Jonathan take care of things for me. I highly recommend him to anyone! Good quality service done by this young man. OK so read more

Had Josh from Long Beach come out and treat the termite problems. our house. We are still under warranty. He did a great job and he's really a nice guy. Explained a lot of things to me and answered all my questions and concerns. Thank you. read more

Jonathan came out to my house and did a wonderful job . He was very professional , friendly and knowledgeable . Very pleased with his service . read more

I just realized that I asked for fumigation but they offered me preventive spray. Now, as I looked at my contract upon renewal, the contract showed the primary prevention to treat the whole house was fumigation. I did not even see it. After the contract, they called me but I was not sure to renew but while thinking about it, I called but no one return my call as the receptionist promised to do. read more

We had Simon and Kodi treat our house for termites and they were great. Very friendly, professional, and got the job done! Thank you!

Walk, no, run away from this group. It is not the tech staff who do the work, it is the admin staff. Unpleasant people at best. They cannot hold an appointment if their life depended on it, they give you a scheduled time, then cancel, then give you another time and when you call, they say it was never scheduled in the first place. I recommend you go somewhere else for your pest control - I am. KILTER is a pest by themselves. read more

Jonathan was excellent! Called me ahead of time and was at my house promptly at 8am. Took care of my termites in two spots. Clean and courteous! read more

Jonathan has been servicing my home for two years. He has done such a good job that I don't have to worry about pests or rodents. Thank you Jonathan at Kilter. read more

I checked out several Pest Control companies and finally chose Kilter because it was a family business servicing the community for ump-ting years and they had more positive reviews than negative. I went with the "4 times a year" service. Kilter would come out for the initial service and then would come out every 3 months to follow up with a preventative spray. They made it out once then I didn't see anyone and didn't hear from anyone until I posted a negative Yelp review. Once I posted the Yelp review I received a call from the owner, Greg. He was very nice and said he wanted another chance to earn my business and demonstrate that his company can provide the excellent service his family strives for. I thought this is great! Now that the owner is involved, I'll be taken care of. So I agreed. Greg actually gave me the next two services at no charge and gave me his direct phone number in case I needed any additional assistance. Being happy with his offers, I asked him to also start servicing a second property I have close by. He scheduled both properties for the next 2 appointments. He then asked me to remove my negative Yelp review. Because I thought he was trying to make it all better, I decided to give him a second chance and remove the negative review. The day of the 1st appointment came, the technician showed up and sprayed the properties. All went ok. The day of the 2nd appointment came however, no one came, no one called. I tried calling the number Greg had given me as his direct line but no answer, no reply. I called a couple other numbers I had in hand for their offices but no help. I'm re-posting my 1 star review because there must be Pest Control services out there that provide just that, a service. Back to the drawing board! read more

We felt very well taken care of by Mario during our termite treatment! He was thorough in his explanation of the process and took his time to address our concerns! Job well done! Thank you!!! read more

Johnathan just finished treating our house in HB and he did a great job. Very professional and clean work. He even went as far as calling me to tell us about a leak in our ice maker. Great service Would defiantly use them again. read more

Mary Ann at a kilter termite & pest control Has thee best attitude and takes care of the customer to ensure they are happy with Kilter. She is such a good person who genuinely cares about people and takes Pride in being if service. Thank you Mary Ann Kelly H read more

Job well done! Start to finish, everything went smoothly and to plan. Inspection by Shawn determined what I suspected, we had a severe termite problem! Shawn was great, he was professional and honest. He went over my options and gave me accurate quotes for multiple problems. We decided to go for termite extermination, wood repair, rodent control, attic insulation removal and sanitize with new insulation once everything was complete. All the crews were professional, well trained and respectful towards our home and property. Thx to Nefi & Justin for the great carpentry work. Rodents and attic cleaning were handled by Justin, Victor, and Felipe. All went well and once again they were professional and respectful. Great job, would not hesitate to recommend. The only small glitch that they could improve on is the administration side of things. Scheduling phone calls were a bit inconsistent. read more

A+ despite the confusion getting my warranty extended. They honored the original agreement and sent Josh out to inspect. Josh was super nice and helpful. So helpful, in fact, that I passed his card along to my neighbors who are also going to use Kilter. Then Jonathan and Victor came to treat the house and they did a fantastic job. It was a pleasure having them here, even if it was to get rid of termites. They weren't intrusive at all and did what they needed to do quickly, neatly and efficiently. read more

This is my first experience using Kilter...I'm very proud to say, I'm extremely impressed with their service ! Daniel arrived this morning walked with me and thoroughly explained what he would be doing. The treatment he was doing was rather difficult, as I have no room in my attic for him. He was able to maneuver around and treat all exposed wood. He completed the tedious work in great time (5 hours) ! Daniel was hardworking and very kind. He knew his stuff and was able to answer every question I asked him. Next is the big job, my wood replacement. I trust I will receive quality work and quality people !!! THANK YOU KILTER !!! read more

If i could give these people no stars I would. We paid $1300 up front to cover us for the whole year, yet we still hear scratching every night from the rats getting inside the house. We have had this problem for over 7 months now. We keep trying to schedule another appointment but they never show up the day they say they will and keep rescheduling. They even once sent a termite guy by mistake when we had told them multiple times that we had a serious rat problem. I won't disparage him because he was nice enough to check our house even though he isn't the rodent expert and hadn't brought the proper equipment. He had even informed us that the previous workers that had initially set up our traps, were done so incorrectly. This company has been very unprofessional, completely ignoring clients once they have their money. As soon as our contract runs out, I am hiring someone else. I am never working with this company again. read more

On time for appointments, friendly and thorough servicing, competitive pricing. Was very impressed with this operation. Would definitely use again and recommend. No pressure service. read more