Shout out to Kondike Air and Edward the Field Supervisor!!! My air conditioning crashed and we called Klondike to make the repair. They were able to come out within a couple of hours of my call and take care of the problem!!! Edward was very professional, polite, and explained the problem. I would highly recommend Kondike and Edward for any job! Thanks again! read more

Called and described known A/C leak. Wanted leak check and recharge on my R-22 system. II asked if they could provide these services. On the phone, they said that they could help me with these services and would come out for an overall evaluation of my system. Instead, they charged me $79 for a salesman to come out and quote a new system (their plan from the outset). The salesman said that my older system could not be recharged, by law. They could have told me this on the phone and I would have called another company for another opinion (which I did later, successfully). I called and asked for a refund. Their response is that this problem was all of my own making. I would never allow them to work on my home. Chris would not accept that I was clear on the phone that I wanted a recharge and leak check (service) and that they could have told me on the phone that they would not do that. You can get a free appraisal of you system and a quote for a new one for free from Costco or Home Depot. I cannot recommend calling Klondike with repairs in mind. read more

These guys are great! They took a while to deliver my filters, because they had trouble locating ones that would fit properly. There was a mix up but they remedied the situation. They came out and personally installed the filters and insured everything was perfect. These guys stand by their work and are a great company to do business with. read more

I was so pleased that I selected Klondike to replace our HVAC and ductwork. They were prompt and polite, and explained everything in terms that were understandable. They installed dampers in ducts going to each floor of our home, so that twice a year, we can change them to redirect the flow. Haven't tried the furnace yet, but the AC is great. They are a local family firm, and really want the consumer to be happy with their work. You won't be disappointed with them. read more

Klondike A.C. &Heating are the best around, I had my A.C. system checked for the up coming Summer,While Richard is one of finest tech's out there he installed a New thermostat made by Nest the most efficient digital that can be accessed by your phone with a app. I think it's the best can control away from home , Richard was very polite and knowledgable and patient on showing us the procedure on how to use system once again Klondike came through, I highly reccomend this company!! Rodney Houser read more

Richard did an excellent job checking out the A/C and heating system. Needed to replace a capacitor (Supco CD35+5X440R) which cost $5 - $8 from Amazon or Walmart but they charged $ 300, so pay attention to the price of parts. read more

After talking with a number of HVAC contractors, only Andrew at Klondike Air Inc. was able to assure me that they would install the AC compressor in the desired location. Others said it couldn't be done, couldn't be permitted, etc. One even wanted to install the compressor on my roof! Though the installation required a long run of pipes and electrical through the attic, the compressor is beautifully tucked away just where I wanted it. I am impressed by Klondike and the equipment they installed, especially the Rheem compressor with all copper parts inside. And when they understood that we will be installing solar with battery storage, they installed a hard start kit on the compressor which dropped the startup surge current from 89.1 to 45.3 amps. Also, realizing that a large expanse of south facing glass doors would require increased airflow in the kitchen, they installed additional ducts and vents as well. All in all, we are very satisfied with Klondike Air Inc. read more

Very professional company . They provide a quote in writing at the time of inspection, protect your floors in the process and leave nothing behind except a quality heating solution. I'd recommend this company to family and friends any day ! They'll exceed your expectations! read more

I can't say enough about how great Andrew and his team have been with helping us over the past 2 years! Andrew took the time to research a local incentive program for us to install HVAC system in our home!! The work and unit installation etc., have been excellent! Also over the past year their maintenance on our system has been incredible! More recently Richard Derrick came out to service the unit and was stellar with his customer service and getting us the attention we needed efficiently and quickly! read more

What a team! I had first-hand experience with 6 members of the Klondike team, and they were all outstanding. Chris fielded my call, educated me and quickly got me on the schedule. Then Steve, a pro with 25+ years experience, assessed my situation and gave me information and options, without any 'hard sell' at all. This gave me confidence that this was the company to install all new heating and air in my home. Brandon, Mike, and Richard were all easy to talk to, careful, polite and considerate, putting down protective paper and vacuuming as they went. And Miguel was all that and more. He saved the day when he solved issues with my Nest thermostat that even their technicians couldn't seem to decipher. They called ahead, arrived on time, and kept me informed all along the way. I can't recommend these guys enough. Really a refreshing pleasure to deal with them! read more

Took my call immediately, came out this morning right on time, Steven was obviously qualified and had my unit fixed with no hassle, gave me some options, left the place spotless, even wore covers over his shoes. I was impressed with Klondike's service and recommend them highly. read more

I called Klondike Heating And Air when our a/c went out about 3 yrs ago. We bought our home in 2010 and even though it passed inspection, we were not able to locate the filter for the hvac system at all. Klondike came out very timely even tho we were in the midst of a heat wave. They inspected our system and finally located the filter. They asked our permission to take pictures for training purposes of "How not to install a forced air unit." It was just that bad. Klondike personnel have always been very friendly, professional and timely. I signed up for the yearly package to have my entire system checked and serviced as necessary so we don't lose our a/c during a heat wave again I am so glad I did as it gives me peace of mind. Thank you Klondike!! read more

Good people. Clean job. Thanks Chris and Andrew!!!

Klondike replace my AC unit and did a wonderful job. They were quick and accommodated my requests. Chris was helpful and open to discussion, handled the business side very well. Mat (British spelling) was knowledgable, personable, and had an awesome accent. He was great at communicating and did not impede our business activities. I received two other quotes and ended up with Klondike. One competing quote touted their list of customers, while impressive, my one AC unit job made their stories of installing 20 AC units at a large facility not relevant to my situation, and they were of course the most expensive. The other quote had the lowest price, but I received two calls before getting the quote after they had come to my location, 1 how many tons is you AC unit and 2 are you sure the air distributor will work with a 410. I reminded him who the AC repair man was. You get what you pay for. I will use Klondike for future issues with my AC. They have the right balance of price and quality. read more

Klondike Air designed and installed a new HVAC system for my home several months ago and I could not be more satisfied with the results for both cooling and heating. This was a substantial job that included zoning the system to solve a second floor a/c challenge due to the design of the home. In addition to new A/C and furnace installations, work also included converting from a single to two zone system, ductwork remediation, additional register installation and air return redesign for additional quality and efficiency (converting from wall cavity return). I am convinced it was the experience and judgement of Klondike Air's professionals that provided the excellent results even while their bid for project was competitive with others. I used Klondike Air for HVAC service before this installation, therefore my experience is that they are superior for both installation and service. read more

I had an issue with the prices being raised significantly over the price Andrew told me initially on my air filter and my uv bulb! However i have rescinded that review, because when Andrew read it he called me and he honored our original deal! Klondike listened to my yelp review and made it right! They did a great job on my a/c and heating install and it is working great almost 3 years later! Thank you Klondike! read more

Made the mistake of trusting a repair quote to be competitive. After checking with other HVAC providers, I found the price paid to be 250% of average. Didn't appreciate the rude and insulting conversation with Chris the office guy. Offered a small refund, but was overcharged $700. Complaints filed with BBB and California Dept. of Consumer Affairs. Be careful! read more

Recently, during the coldspell we just had...my elderly mother's heating system went out. I called Klondike Air because it came highly recommended by a neighbor. Understanding my urgency they were able to squeeze me in and help my mother right away, even though they were very busy. A very clean cut nice All American looking guy came, was honest and clean about his work and fixed her right up with heat. He could have gouged us for a new heater (how would I have known?) but told us it was a simple replacement of some common parts and charged us a reasonable rate. Later I learned that it was the President of the company...and I was most impressed. I felt safe with him in my elderly moms home as well as felt he did a great job in a pressured situation where he could have taken advantage of me. I do not understand the other review on here...something isn't right there. I met the same technician and had the opposite experience. Thank you Klondike Air for being an ethical and professional company. I will freely refer you and your good work! Karen P read more

Making an appointment was onerous. But importantly the day of the appointment there was a no show! the appt was for 9 am. At 9:10 i called and talked to their reception service. i got a call back at 9:30 am from the co-owner who was completely unprofessional . I told him i had another appt at 10 am and he said, that's perfect i'll be there at 9:50. What professional firm can examine and take measurements and account of all areas and have a productive discussion in 10 minutes?!?!? My antennas immediately went up to this hurried approach. And then the guy was so rude, too. He said well i don't have to come there we can just cancel. going to be 50 minutes late, inappropriately hurried to rush through the dicussion on a very pricey and important home decision and then to be rude. Come on ! Adding on after Klondike review - yes, i had another appt that is what responsible people to is get 2 bids. And i separated them and hence the 10 am appt with someone else! duh!!!! there was no reason to miss a 9 am appt and not call and then call with rudeness and then write a ridiculous comeback to my review. Don't use Klondike!!! read more

We called Klondike Air to come out to get an estimate for replacement heater and possibly adding A/C. We are close enough to the beach we really only need A/C a few weeks a year, but after Andrew came out to take a look, we decided it was worth the investment. They were able to do the installation within a week & a couple days after that, Andrew came back to inspect everything. There were a couple minor things he wanted to take care of, but honestly we didn't even notice these things. The fact that he wanted everything to be perfect and was going to send his guys out one more time to take care of these minor details was comforting. He is proud of his work & it shows. I would highly recommend Klondike Air to any of my friends and family, not only for the value, but for their outstanding service too! read more

These guys were excellent! I had my ducting reworked and the entire system adjusted for optimum performance. Andrew came out first to diagnose why our heat stop blowing hot air and fixed it on the spot. The initial service call includes a thorough system inspection at no extra charge. So after he thoroughly inspecting our entire system he discovers our duct work was not properly installed and the return duct was undersized for our house. He wrote up a plan and we schedule time repair the system. They team arrived a week later and it was something like out of a movie. They did a strategy session, scoped out a plan of operation, assigned team members to their respective part of the plan and it was game on. By noon the duct work was done, enlarged return duct was installed, and the all the vents were adjusted for optimal performance. Lastly, we discovered that the system's electrical board was malfunctioning and because it was under warranty I decided to have it replaced. Four days later, after the new board arrived, they came back and promptly installed it. Overall, I had a wonder experience with Klondike Air and would recommend their services. They were GREAT! read more

I used Klondike Air 10 years ago to install a heating unit in my house and they provided excellent service at that time. When I called them for an inspection recently they proved that they still are wonderful people to do business with. I would recommend them without reservation. read more

I am very disappointed with Klondike. I have never written a negative review, but in this case I want to warn others so they don't get taken advantage of. At first I was very optimistic because my conversation with one of the owners was very informative about a musty smell coming from my air conditioner. However, the problem started when the person came out to assess the problem. I told him that my husband had cleaned the drain last year. He told me that the smell was from some kind of glue my husband used when he cleaned the drain....what? My husband didn't use anything to clean the drain except a wet vac- no glue! Then he tells me the smell must be from water collecting in the coils (which It was) and tries to sell me on a air purification system developed by NASA and thermostat that will cost me $2000! I said I would have to think about that. I asked him how much would it be for him to just clean the coils (I read that this usually fixes the musty smell problem). He told me that would cost $1600 anyway, so I might as well get the air purification system. This was a complete lie! I called around and found out that cleaning the coils would only cost about $300. I am very upset that I was lied to blatantly. I liked my conversation with the owner, but you might want to reconsider the people you send out to do quotes. Also, I was upset that the guy they sent out to assess wasn't even going to be the one to perform the work, so I would have had to have another person come out on a separate day for any work needed. Needless to say, I did not use Klondike. I wrote a very good review for the company I ended up using and the problem is fixed for a reasonable cost that they quoted me over the phone before they even came out- so I knew what to expect. If you must chose this company, do your research before they show up. read more

Great service! Always super nice, we needed a new furnace last year and everything has been working great. We get the regular maintenance check ups and Derrick has been so nice! Super friendly and takes care of us. Thanks again!! read more

Just finished an upgrade of our Furnace and AC for our home. Klondike had experience with the unique issues associated with Eichler homes. In addition, we also had a mini split system installed in one of our rooms. Andrew's team was diligent, respectful of our home and worked hard to get the work done on time. I found them to be very flexible, knowledgeable, competitively priced, and they made sure to answer any and all questions I had. read more

In the beginning of the year (01/2014) I had an AC unit installed at a Rental Condo. The original install was NOT done by Klondike (I didn't know about them yet). I explained that our upstairs were not getting airflow and the installers assured us that it was because the unit that we replaced was old and not strong enough for the condo. We went forward with them and after the install I didn't hear anything from them. After reviewing the Installation work I realized that there was still no airflow upstairs. I discussed the issue with the original company that did the install and they were "shocked" that their install technicians left without saying anything about the airflow. Come to find out that the duct work that lead upstairs were completely smashed. I was unhappy with the original company so I started searching for another company to fix my ducting. That is when I met Klondike Air. I had Klondike come out to review my ducting and they gave me a good estimate. (the best price out of 4 estimates). They also had great customer service in all discussions and dealings I had with them. They were extremely polite but not over the top. They were realistic with potential problems that could arise (though there weren't any). And they were completely professional. They were completely genuine :). We had them come replace the ducting and they were nice enough to point out a kinks in my freon line. So once again I had to call the old company and deal with them one more time. Even after completing payment to Klondike they were genuinely concerned with getting me the pictures that their technician took of the kinks caused by the other company. They could have easily let me fend for myself against the other company since they already had my money. Everything they said they would do got done exactly how they said it would be done and on time. As soon as they left we finally had airflow upstairs. I felt completely taken care of by Klondike and would definitely recommend them to anyone who asked. read more

Thorough, honest, fast. We are very satisfied. Andrew is extremely knowledgable. He examined our system and provided us with so much information about the way it was installed & how to fix problems. Even made suggestions on how to further improve our system without pressuring us into anything. Thanks! read more

I called them to have a $49 tune up done on my rental property heater. After the appointment they called me and told me the system has too many problems and needs to be replaced for about $8k and they left it after they disconnected some wires. I had another company to look at it for second opinion. After full testing and connecting back the wires, they said system is working fine even though it is older system and replaced filter and thermostat. Now it works fine. I am glad I didn't just believe Klondike's assessment. read more

Rare today is the company that stands behind its service and creatively looks for solutions to a problem it did not cause. Klondike Air is that company. Honest and committed. read more

HAPPY NEW YEAR 2017 to our family thanks to Andrew and the Klondike Team!!! Klondike Air has exceptional service. They treat you and your home with the utmost personal care. Andrew and his team are professional, kind and experienced. Our air & heater system, plus our tankless water heater were are all complete within the expected time frame. Excellent job, thank you! read more

Great service. Steve was great at diagnosing our issue and coming up with a game plan for furnace replacement. Miguel and Richard were great with the installation, very polite, professional and effecient with their work project. Thank you, we will continue to use the services by Kondike Air. read more

I bought my first house in Costa Mesa back in 1994. I called Klondike Air when I needed work on my heater. Andrew and his team of experts took care of it. Since then, I've called Klondike for all my AC/heating needs and have always enjoyed great service and good honest pricing. read more

In November 2013 Klondike Air abated our old asbestos duct system and installed new ducting. Due to the low roofline of my house it was a very difficult job but the crew worked hard and did a great job. This small family owned company was honest, fair priced and professional. I highly recommend them. read more

We had a new heater installed this weekend.They showed up exactly on time.Technitians did a great job cleaned up after and the supervisor showed up to check on the work. Couldnt be happier ,Great Work!!!!!!!! read more

We have been a customer with Klondike for over 10 years. They never disappoint. The equipment installed is wonderful, they are always on time and everyone is very friendly and aim to please. read more

I have been using Klondike in Costa Mesa for several years, I would guess about 8 years. They were referred to me by a friend who also used their services for that many years as well. They are quick to respond, patient with my questions and caring about my home and equipment. I like that I am a gold club member as they call and remind me to get my equipment checked for the specific season. The entire staff is great. read more

High-pressure and ethically questionable. We called Klondike because our air blower wasn't working on our A/C. We could hear the heater turn on, and we could see the A/C turn on, but no air would come out. Sounds like a blower problem, right? Well, they came out, took a look, and came out with a list of things to pressure my wife over. "There is wood debris in the attic left by roofers." "The wire is old." There were two other things, also not related to our problem, and they wanted money to address them. My wife was so upset she made me talk to the guy. He explained the problems to me, but I asked calmly "why is air not coming out?" He said "the wire is old". I said "Really? The wire was old two weeks ago and air came out just fine. I don't understand why that would cause the blower to not work." "THE WIRE IS OLD," he insisted emphatically. "OK, but why is that the problem? Is the wire broken?" "Well, we don't know that until we replace the wire," he replied. "Wait - so you really have no idea why the blower isn't working, do you?" I asked calmly. "THE WIRE IS OLD!!" He shouted several times more. I found an excuse to disconnect and called Klondike's office, figuring they had some sleazy new guy working there, because I was going to tell them to get this guy out of my house and send a REAL repairman. "That's the President of the Company," they told me. "He has all kinds of certifications and everything." I could not believe it. I called him back and told him to look at the blower. His tune abruptly changed. "Well, in all my years I"ve never seen this. It IS the blower." Yeah, right buddy. He fixed it for some modest amount. And when he left, my wire was STILL old...and my AC was working, even though they had fixed nothing they wanted to charge us for. Unbelievable. I would not send my worst enemy to Klondike, they seem to relish browbeating customers - particularly women - into paying for all kinds of unnecessary cr*p. read more

Klondike installed our air conditioner and did a good job, fast forward 5 years later and it was not working. We called them out, it took about 5 days, the first thing out of the guys mouth was asking if we had a maintenance contract? When I explained we did not he spent the remainder of the call trying to convince me that I needed one. He pulled the cover off the control panel and showed me that it had dirt in it and said that this was a fire hazard. He then hooked up a meter to the unit and said that it had no freon and that the'd have to send someone else out to do a leak check. He spent about 10 minutes total. I told him that I didn't expect to wait 5 days for him to tell me I had a problem, but not fix it. He told me that he was very busy and didn't have the time. After expressing my dissatisfaction he said that he could spend 1 hour ($150/hour) on it, but if he did not fix it they would have to come back later and start all over. My wife was very fed up with his attitude and told him to leave. He closed back up the control panel without cleaning the dirt out of it, when I commented on that he mumbled that someone else would do it. Don't you think if it was such a fire hazard he would have taken 5 minutes to fix it? My impression was that this guy job was to sell us a contract not to provide service. read more

In the middle of our most recent cold spell, my family and I found ourselves in a situation where our heater was not functioning properly as it persistently blew cold air throughout the house. As the second owner of a home that is nearly two decades old and no apparent service during that time on our existing AC unit, I came to the realization that a new unit would be required. I contacted Klondike via email to arrange a consultation and received an immediate response from Chris to arrange a convenient day and time. Being near the end of the week and more cold weather on the way, I hoped to schedule a consultation for the upcoming weekend and was pleasantly surprised to confirm an appointment on Saturday between 8-9am! Saturday morning arrives and Andrew, the company's President, is right on time. After a thorough inspection of our AC unit and existing ductwork, Andrew's conclusion concurs with mine and we sit down to discuss several comfort solutions that would be ideal for the size and configuration of our home. After nearly a week of consideration, with no pressure I might add, I decided to move forward with the installation of a new system that included completely new ductwork for the following week. On the morning of the first day, as I was opening up my garage door at 7:45am to take my daughter to school, Klondike's technicians were already there prepping for the project! Much to my surprise, the same situation would occur the following day! These men carefully covered their work areas to protect and keep my home clean during the process and expeditiously went about their business without much notice unless I interrupted with a question, which would be courteously and authoritatively answered. As promised, the work was completed in two days and Andrew dropped by to conduct a final inspection to ensure a quality installation. I do not regularly write reviews for anything and am skeptical of contractors in general. However, the experience with Klondike far exceeded my expectations through their exemplary professionalism, workmanship and competitive pricing other companies would be smart to adopt. Thanks to Andrew, Chris, Miguel, Edward and I'm so sorry, but managed to forget the last technician's name, my family and I look forward to many years of comfort! read more

This poor excuse for an HVAC technician, and I have good friends that used to work as HVAC techs so I know what to look for, showed up to my house and introduced himself as Andrew the owner. He spent 1 min. looking in my attic and said that he could not help, did not finish closing the scuttle hatch into my attic and left. He said he could not help because he would have to crawl around in the attic and did not want to get poked by any of the "metal things", he did not know that the metal things are gusset plates. He later called and told me that the asbestos ducting is fine left in my house and that I should leave it. This after saying hi to my two very young children. I understand that asbestos is fine not disturbed, but lets face it, we will have more earthquakes in California and i don't want my children exposed to this. I could go on and on and get into more detail but the long and the short is that I would highly recommend you to go to any other company other than Klondike. read more