Cameron is an honest & reliable man. You could leave your house unlocked and say come on in & check…read moreit out and you can trust him. He also is fast, always tries to accommodate your needs , I've had to tell him come tomorrow it's not an emergency because it's evening & he's still on jobs but willing to get there ASAP. His son is working with him now too and also a class act like his dad .

Our property management company sent Heater man out to replace our outdated system. I have nothing…read morebut good things to say about my interaction with them and their work. I wouldn't hesitate to work with them again. Thank you!

Ray performed a spring tune up on my AC and did a check on my furnace. He is thorough,…read moreprofessional, and great at explaining the work he's doing and the status of my units. I would not hesitate to recommend his company for HVAC work.

After years of dealing with recurring AC issues--sometimes needing repairs more than once a…read moreyear--my unit finally gave out. Thankfully, that's when Ray and George from First Class Heating and Air showed up and turned a stressful situation into a smooth, well-guided process. Ray gave me a thorough assessment and explained exactly what to expect, including the timeline, next steps, and any out-of-pocket costs. His honesty and clarity made a world of difference. On top of that, he even managed to put a temporary fix in place so my family and I wouldn't be stuck in the heat while we waited for the full replacement. Yolanda (aka "the boss") initially called me on a Friday to schedule the appointment. I missed her call and planned to follow up the following week--but to my surprise, she called again on Sunday to make sure I was taken care of before the heatwave hit. That level of care is rare and deeply appreciated. When it came time for the install, Ray's team--George, Russ, and Juan--were fantastic. Russ clearly knows his stuff, with over 26 years in the business, and George, with a background in landscaping, even offered me some helpful tips for my yard. Everyone was professional, friendly, and genuinely seemed to care. If you find yourself in need of a repair, know that First Class Heating and Air will take great care of you. And if you really want to go the extra mile--have some iced tea ready. They won't ask, but after working hard in the heat to keep your home cool, they'll definitely appreciate it. Not only was my experience First Class--it was High Class.

Great service. Technician was professional and the price was reasonable. My ac compressor went out…read moreand they replaced my system. It's working great. Thanks!

Khalil Nino is a scam. He deserves MINUS stars. He came over, looked at our AC. Said it needs…read morereplacing. After, he said the entire system needs replacing. 4 months later, we still don't have a working system. He would show up one day a week, mid-morning, stay 2 hours, say he's going for parts, come back between 3 & 5, stay another hour, then leave. He always had emergencies, an emergency funeral, a last-minute son in town, etc. All he was good at was complaining and needing money. He is very expensive!! He came highly recommended. I will not wish him on anyone. We paid for a complete system that is not working. DO NOT USE HIM. He will only toot his horn, saying he's got all these experiences yet, 4 months later, he cannot figure out that the problem was his installation. He destroyed property for the sake of installing, stating the builders did not allow more space. He caused a leak, which he turned around and blamed on me when he should have properly installed/connected the ducts and pipe. He caused me to incur additional expense. My AC runs but does not cool because it's not installed correctly. I cannot turn on my furnace come wintertime because there is a leak in the unit in the attic, in addition to the duct not being installed correctly. My attic is a hazard!! This guy still insists that his work was done correctly. We've asked for a portion of our money back to get someone else to fix everything, but he claims we will void the warranty.

M & M was my go to place for my A/C needs. Wish they were still in business. Employees were ALWAYS…read moreconsiderate, respectful and professional.

First time ever that I'm writing a negative review of a business…read more Carrier Air Conditioning Customer Support gave me the phone number of M & M Heating & Air Conditioning Service (M&M). I called them and a person took the details of my casitas' AC issue; it wasn't switching from heating to cooling and had the appearance of a refrigerant leak. They said they'd send out a technician to do a full diagnosis and it would cost $129/hr. The technician came by, found that there was a leak & recommended adding an Ultraviolet dye to trace. I agreed. Dye cost $145. I told him that my prior day analysis is that the AC unit was stuck in heat mode and wasn't switching to cooling (which typically needs a solenoid). He just politely listened to me but didn't quite agree. I provided a gel mat to him as he had to kneel on a concrete surface. I even provided him with iced lemonade. I made multiple trips up and down the casita stairs; to switch the unit from heat to cool. No dice. He tested the control board, found that it was malfunctioning and said it had to be replaced. I paid the first bill on the spot. He informed the M&M office. They called Carrier and found that there was a single part available in all of America, in a New Mexico dealership. In case the dealer wouldn't part with the part (no pun intended), the second option was to wait for Carrier to provide the part. The earliest date would tentatively be December 2023; as it would have to be manufactured. Seriously! M&M placed an order for a replacement control board. I got a call from them updating me on the status & the cost to install the control board ($276). Since I couldn't let my tenant potentially spend the entire 2023 without a functioning AC, I asked what is Plan B if the New Mexico dealership couldn't mail the part over. The lady named Cher who was on the phone was extremely rude to me. She said M&M had nothing to do with my tenant, not their problem etc. All I wanted to know was what options I may have in case the sole part wasn't available and after spending a few minutes trying to get a sensible answer, I gave up. The next week, I was informed that the part had been obtained and the technician would come and install it. Guess what? After the technician opened the unit, he found the part number he had in hand was the wrong one. Sheesh! Yesterday, the technician came over, installed the part and tested the AC unit. It was still stuck in heating mode. Now the solenoid was faulty and needed to be replaced. I was present on the first day he tested the voltage on the control board and the solenoid. The readings weren't stable or accurate and he even stated the same yesterday. When I asked him why he hadn't asked for the solenoid to be replaced along with the control board, he said that though the readings weren't stable or accurate, he didn't want to unnecessarily order a part which may or may not be bad. $276 spent to get an AC unit that still doesn't work. I asked him if I would be charged a third time for replacing the solenoid and he said yes. I asked how this was fair to me as he had already prior seen a faulty reading from the solenoid but hadn't asked for it to be replaced. He called the M&M office for the lady who manages the financial stuff. She was on her lunch break and he said they'd call and discuss with me. He said I didn't need to make the payment of $276 right away and the office would handle it. Unfortunately, the same rude M&M lady called. She informed that per Carrier, this repair would entail changing the reversing valve as well and the cost for labor & recharging the units' refrigerant would be a mere $1,350. I said that since it now was a ~$2,000 bill from the first engagement onwards, given the technician's & the AC units' track record, it was at best a 50-50 probability that the unit would work correctly. The first time the technician tried to check the refrigerant pressure within the AC unit, it didn't work. I was thinking that after spending nearly $2K, if the refrigerant could not be refilled, then what? Replace the main refrigerating unit? Another $2K+ expense? After several vain attempts to get my point across, I asked the lady if it made sense to go forward or think of alternatives. She said could not guarantee that the AC unit would work after the 4th repair attempt. She then accused me of not paying their $276 bill. I said that it was their guy who told me that he wouldn't charge me immediately and my family were witnesses. She accused me of lying. I was also accused of being mad that I had to spend money and so on. I immediately offered to pay over the phone. After putting me on hold for a couple of minutes she took the card details and said I'd receive a receipt. Literally, the first time in my life that I raised my voice speaking to a lady. I was at this point extremely upset as nobody has ever accused and slandered me like that. My family was stunned as they've never heard me get upset like that over the phone. Life!

Excellent customer service. Was able to get same day appointment which was incredible…read more We were scheduled for maintenance but our AC unit decided to break. The technician was able to diagnose our problem, order the part and find a issue that needed fixing on our other unit to prevent future issues. There is a email with pictures that is sent showing what work has been done. Our technician was very professional and knowledgeable. I definitely will be using them in the future as this is the second time we have had them do work for us.

It's been almost 2.5 years since you all installed my water heater. I had an issue with…read moreinstallation and the terrible quality of work. You did send someone out to make it look a bit better. I also had an issue with loss of water pressure because of kinked lines which were repurposed from my original water heater. After a slam on Facebook on a comment on someone else's post, someone contacted me. Can't remember the name of the gentleman that came to check it out, a supervisor or manager, nonetheless, he said it looked normal to him. But he took some pictures and was going to reach out to boss. Never heard from the guy again. Now, today, I noticed quite a bit of oxidation on the galvanized pipes they used, along with the connection points on the brass. This can't be normal or good in this small amount of time. I have no desire to use this company ever again and I hope everyone takes this advice as well.

Reliable, knowledgeable and experienced. They service my property's in the valley…read more Thank you!

These guys have always been top notch. I have noticed they do there best to get to you as quickly…read moreas possible but by doing so I know you can also run into delays on previously scheduled jobs and run late. However I have always felt like they have gotten to me and my family as quickly as possible. I have had them out multiple times to multiple houses and they always stay until the problem has been solved. Recently I had a company come out and tell me I needed a new ac unit and before walking in to a ten thousand dollar expense I got a second opinion from smith hearing and air. Come to find out a line had become disconnected and it went from thousands to a few hundred dollars. Hopefully I won't be needing you for a long time but if I do I will definitely come on back.

I'm generally not a person who takes the time to write reviews, but I need to acknowledge today's…read moreevents. My 73 year-old mom, widowed and terrified of COVID, called me this morning to let me know that her AC had gone out during the night. Knowing that my grandfather had utilized Henderson Brothers during his life (which, considering he passed 15 years ago from complications due to Alzheimer's, would have been at least 25 years ago), my mom reached out to them. They took into account the fact that my mom is elderly, at high-risk, and didn't have the ability to easily stay elsewhere as her house baked in the heat. They had a tech out within 4 hours, and had the issue resolved less than 2 hours after that. It was an uncomfortably hot day for mom, but it could have been so much worse. Where I live, getting an HVAC tech out at this time of year is normally a 4-6 week wait. I know they must be insanely busy as well, but I'm so grateful to Henderson Brothers for actually caring enough to consider the circumstances (instead of robotically quoting "normal" lead times), and taking care of an elderly community member in need with few viable options at her disposal.

Henderson Bros. was recommended to me by a Real Estate Agentin Lodi. I am new to the area so it was…read morediffecult to know who to depend on. I called Henderson Bros. just to educate myself on the items I needed fixing at my new home. I spoke to a person at their main number named Sarah. She was incredibly helpful, kind and professional. I called her several times and with each conversation, I felt well taken care of. I scheduled an estimate appt. When the trades person came out he was also very professional and took the time to answer all my questions. We worked together to figure out exactly what I needed and how we should go about it. I am very happy to say the work is complete. Sam Wall did an excellent job. It was great working with this company.

Dennis Meredith - The owner of Elite Duct Testing and/or Energy Consulting . The owner came to…read morecheck on the integrity of My HVAC system and boy, he came prepared with all the Equipment needed. He was referred by Bishop HVAC whose owner had installed A Daikin Inverter Heat Pump Unit.He gave me a fairly assessment of the work done and will come back with Bishop crew to complete the warranty. The Job both these gentlemen performed.