Had such a lovely experience at Kitchen Nail Bar! The salon is beautiful, clean, modern, and has…read moresuch a relaxing vibe right in the heart of Santana Row. A huge thank you to Lam & Lana for taking such great care of me. Their attention to detail, professionalism, and warm hospitality truly made the experience feel elevated and pampering. You can tell they genuinely care about their clients and take pride in their work. From the service to the atmosphere, everything felt polished and welcoming. Perfect little self-care moment after long law school days. Highly recommend if you're looking for quality nails and wonderful service in San Jose!

Worst nail extension job I've ever experienced. $96 later: massively misshapen nails, not at all…read morewhat I even asked for with length and shape. Dismissive front desk. Uncooperative nail tech. Upon booking, I told the front desk I'm very picky. I'm a creative director by trade and I need someone very precise. She cut me off saying don't worry all my technicians are very good. Consequently, I had shown the nail tech my last manicure and asked him to recreate these very basic neutral medium length almond nails. I asked him for advice regarding what nail extension technique would achieve the look. We debated a bit. I know a lot about nails because I used to have a nail business in LA. I made a choice amongst the techniques and he insisted on another and proceeded with that, insisting I wait and see. He refused my feedback along the process as I watched him make big mistakes like cut the nails way too short, shape each nail unevenly, and taking shapes way too off to one side and yet kept telling me to wait and see. Well, too late now it's done and anyone in their right mind would see this is a garbage job in addition to being nothing that I asked for except for the color of the polish. See what they gave me compared to my previous mani and how much they differ. Nails sit lifted on some nail beds and straighter on others, but unevenly distributed gel. They're just all over the place. A salon is only as good as it's consistency. I do not recommend.

This has been my go to spot for almost 3 plus years! Everyone has always been extremely friendly…read moreand get me jn during even some last minute requests. Good price too! I would highly recommend bringing cash for payment and tips

Walked in, no wait on a Sunday…read more Got a lemon drop pedicure ($35). I've never had a slice of lemon rubbed across my toes before, that's different. Gentle, efficient, chill. For the price, would come here again!

My life is so so so far away from perfect ... but my nails are . Period…read more I've been going to this nail salon for awhile now and they just never disappoint. Linh always gives me fabulous service and I always leave feeling so fresh.

I went for mani and pedi today. Its better and relaxing experience here. I almost dread going to…read morenail salons when the technicians talk in their language always giggling, rude or talking loud. But this salon is relaxing Nikki and Vivian are amazing. Respectful, kind and provided me a relaxing experience. I prefer them next time. also I asked for cuticle oil recommendations and owner kindly gave me a small bottle. Overall amazing experience

Walked in for a pedicure and Amy was so nice! She did a simple French tip but it came out so good!…read moreWill definitely be back!!

TL;DR: My big toes were messed up 3x and instead of taking accountability, the owner blamed me for…read morechoosing regular polish--a service she provides. No refund, no solution, and deeply unprofessional behavior. *~~ Service Overview & Pricing I booked a same-day appointment that the owner accepted. I requested: * #108 Gelixir purple gel polish + acrylic fill manicure * #108 Gelixir purple regular polish + basic pedicure The owner upsold heavily throughout. I even let her do extra work on my pinkies to build rapport. Total: $81 Tip: $15 (tipped before the service was completed) She opened the shop ~5 min late despite accepting my 9:30 AM appointment, & complained aloud, setting the tone for our session. *~~ Where Everything Went Wrong 1. First Mistake Toe spacers were applied after polishing but before the paint was dry, immediately smudging the big toe. 2. Second Attempt They only partially removed the polish to "fix" it. Because the initial coats weren't fully removed, the application was thick and uneven. After 40 minutes of "drying," the nail dented and the texture caught the lip of my shoe, scratching again. I told them I still had time if they wanted to properly redo it. 3. Third Attempt A kind staff member accidentally damaged the other big toe while helping me into disposable sandals. At this point, my toes had been ruined three separate times--all due to staff actions. *~~ The Owner's Response When I asked if they could use gel on the big toes (since the mistakes were theirs), the owner refused and claimed: 1. The colors "wouldn't match." 2. Gel and regular polish can't match--despite the Gelixir palette offering both and my manicure proving otherwise. 3. That because I chose regular polish, the outcome was my fault. She repeated this many times. 4. That regular polish takes "hours to dry in cold weather," something she never mentioned and is simply not true. By then I had been there from 9:30 AM to 12:20 PM, and the pedicure was the first service we started. *~~ Escalation & Unprofessional Conduct When I calmly asked for a reasonable fix (or at least accountability for my time), the owner became rude, defensive, and dismissive. She offered: * No refund * No partial refund * No refund of my tip * No solution She repeatedly told me I could "leave if I didn't like it" while her staff was trying to help me with bare toes. Instead of accountability, she lectured me with constant "you" statements and kept shifting blame. I stayed polite and attempted to de-escalate, but she kept escalating. My friend who was with me also felt the owner was short, judgmental, and rude from the beginning. As a Filipina, I'm familiar with cultural bluntness--this wasn't bluntness. This was aggressiveness and unprofessionalism. *~~ Service Quality & Safety Concerns * They used a pumice scrubber on my inner ankle bone, leaving raw skin and micro-cuts. * The owner drilled harshly on the sides and cuticle area during my fill, causing irritation and cuts. When I said "ow," she told me I "needed lotion." (I regularly moisturize; the issue was her technique.) * During upselling for designs/gems, she asked about two fingers. When I agreed, she worked on the wrong fingers, insisted I said "all," and did the same thing to my friend. * Despite her picking my friend's shade, she acted annoyed when we asked to see it on one toe. Odd behavior throughout--there's truly no winning with her. *~~ Final Thoughts Based on quality alone, this could have been a 2-star experience. But the owner's behavior makes it a 0-star experience. Earlier, she told me her business struggles with retention but has some regulars. Now I understand why. The recurring reviews about poor customer service suddenly make complete sense. Even her responses to negative reviews show the same pattern--confrontational, defensive, and unwilling to take responsibility. It's impossible to relax when the owner is hostile, unaccountable, and provides no customer care. This was my first time going (only to accommodate my friend's work schedule) because in theory the 9:30 AM start time is competitive. But honestly, you're better off walking one minute over to Winchester Nails, which is actually my regular spot. I'll never cheat on them again.

My Husband and I enjoyed the revitalize and cherish pedicures today. Jodie and Aimee did a…read morewonderful job, paid close attention to detail, and overall left us feeling very relaxed. Joyce did a gel builder refill for me today as well. She always does an amazing job and I get lots of compliments on how clean and natural my nails look when she's done. We've been coming to this location for a few years now with no pls to change salons anytime soon. Keep up the great work Kitchen Nail Bar!

Unfortunately we were rushed as first timers we viewed their reviews and were hoping for that…read moreexperience as well. This felt like a quantity over quality shop and won't be returning that's for sure! Nail tech kept changing prices and was giving attitude. The receptionist and decor was very nice and has a beverage center but service a big 0 zero. The tech lady did not fur fill the manicure and did not cut cuticles correctly and the "sun" she so called drew for an additional $10.00 have now chipped away(it's only been 3 days) what type of salon are you guys running here ???? Money hungry much.

Fabulous place for threading! They're quick, efficient, and great value. For only $13, I got my…read morebrows threaded in less than 10 min. I'll definitely be adding this place to my rotation when I'm in the area. The area is clean, and offer other services like haircuts and waxing.

This is a good location inside Valley Fair but... I would go somewhere else. The girl waxing my…read moreeyebrows spilled wax in my hair. I have no idea how she could be so clumsy. The manager saw what happened and didn't even apologize or offer me a discount. I also got a gel manicure and the girl missed a bunch of hangnails and left my gel nails bumpy and a space left on the cuticle even tho I asked her to fill it in. And on my friend's nails she spent only 15 mins and you can't even see the color.

I have been a loyal customer (haven't gone anywhere else in between, that says alot for me) for the…read morelast 9 months. You can book online and pick your service provider, very convenient. Everyone is friendly. No overwhelming scent of nail fumes. Ample parking in the back. I'm extremely picky when it comes to my nails, even with just wanting a "clean, natural, nude" nail. Bella is my girl, she executes the "clean girl" nail aesthetic perfectly. She also does designs really well! Very clean- give them a try!

Ruby is amazing. She is really sweet and kept checking in to make sure that everything was good and…read morethat I was comfortable during my pedicure. I would definitely get her service again!

I've been a lifelong nail biter and always felt too embarrassed to go to a nail salon, but after…read moreone more time of biting my nails too short and in pain, I went to Rose bloom nail spa. They didn't judge me for my bad nails, and they were very kind and gentle. I'm obsessed with the cat eye, magnetic polish I got. I'm already looking forward to my appointment next month! Thank you for my new nails!

Avoid this place if you value your time…read more I had a 10:30 AM appointment for a manicure and pedicure and arrived on time. There was only one nail tech working, another customer already waiting, and no one even bothered to check my appointment. I was just asked what I wanted and told to sit down. That alone told me everything. I waited about 15 minutes before being seen. The pedicure itself was fine, but while I was sitting there, more and more people kept coming in even though existing clients were not finished. It was obvious they were overbooking. After my pedicure, which was not even completed since my toes were not painted yet, I was told to wait another 25 minutes. At that point it was already close to noon. I left briefly to grab coffee and came back at 12:35 PM. They still were not ready. I ended up waiting about an hour, not the 25 minutes I was told. My 10:30 AM appointment did not end until 2:00 PM. That is 3.5 hours. I even told them to skip painting my nails just so I could leave sooner, and it still took that long. At checkout, I said I would not be paying full price due to the excessive wait. One staff member was apologetic, but another stepped in and insisted I pay full price, clearly annoyed that I even asked for a discount. Only after pushing back did they take 10 dollars off. I paid 105 dollars for a 3.5 hour appointment that was not even fully completed. This place is disorganized, overbooks aggressively, and does not respect customers' time. A 10 dollar discount for this experience is honestly insulting. Would not come back. Would not recommend.

Tracy is literally the nicest person on earth. I love her to bits and pieces. Excellent care when…read moregetting mani and pedi. And she does facials too. Love the small, peaceful and cozy vibes. She didn't charge as much as bigger places and still is able to provide all the services. You should definitely support this queen who is kind and amazing!

Tracy is amazing, the salon is relaxing and has peaceful music and vibes. If you are looking for a…read moresalon that is more intimate, just you and her I would highly recommend!! The pedicures always look phenomenal and are so well done. I never have any issues! I have gotten my nails done as well and they have always looked great. It is easy to book an appointment, as she is very flexible and responds very quickly. She also send you a text reminding you of your appointment the day before which is nice with a busy schedule!

We moved into the neighborhood and I just tried the salon for the first time. I was able to walk…read morein and the technician was relaxed and took his time. The salon is very clean and a lot of color options. It was a very nice experience and my feet look completely refreshed!

Went in to get gel pedicure and regular manicure. Possibly the worst manicure I have ever had. She…read moreused a really coarse file so the edges of nails are really jagged and rough. My cuticles do not look like I just got a manicure... Basic pedicure was done with hand soap, he cut my toe while removing the old gel. Cuticles don't look great. The salon did not look clean. There were cut nails and nail/polish dust all over. Really uncomfortable experience. Had higher hopes since the reviews were good. Bummer. Edit: the file used to remove the gel polish was not the issue. After they cut the nails, they filed them so poorly so that the edges of nails were jagged and snagging on everything. Never after removing gel has this been an issue.