I've been coming to Winchester for the past couple of years, and I can honestly say this place is…read moreabout so much more than nails. There were times I walked in here when I was down, struggling, and honestly going through some of the hardest seasons of my life. What stood out to me was that I was never treated like just another customer. They never nickel and dimed me, never made me feel less than, and always treated me with genuine respect and kindness. Two years later, my life looks completely different. I have a job now, I'm rebuilding, and a big part of that encouragement came from the people here who believed in me and reminded me to keep going. That's what makes this place special. It's not just about getting your nails done. It's about the people behind the business. It's about having a place where you feel welcomed, valued, and cared about. You can find good nail shops anywhere, but finding people with heart is rare. Thank you for being part of my journey and for showing me kindness when I needed it most.

This has been my go to spot for almost 3 plus years! Everyone has always been extremely friendly…read moreand get me jn during even some last minute requests. Good price too! I would highly recommend bringing cash for payment and tips

My life is so so so far away from perfect ... but my nails are . Period…read more I've been going to this nail salon for awhile now and they just never disappoint. Linh always gives me fabulous service and I always leave feeling so fresh.

I went for mani and pedi today. Its better and relaxing experience here. I almost dread going to…read morenail salons when the technicians talk in their language always giggling, rude or talking loud. But this salon is relaxing Nikki and Vivian are amazing. Respectful, kind and provided me a relaxing experience. I prefer them next time. also I asked for cuticle oil recommendations and owner kindly gave me a small bottle. Overall amazing experience

Walked in for a pedicure and Amy was so nice! She did a simple French tip but it came out so good!…read moreWill definitely be back!!

TL;DR: My big toes were messed up 3x and instead of taking accountability, the owner blamed me for…read morechoosing regular polish--a service she provides. No refund, no solution, and deeply unprofessional behavior. *~~ Service Overview & Pricing I booked a same-day appointment that the owner accepted. I requested: * #108 Gelixir purple gel polish + acrylic fill manicure * #108 Gelixir purple regular polish + basic pedicure The owner upsold heavily throughout. I even let her do extra work on my pinkies to build rapport. Total: $81 Tip: $15 (tipped before the service was completed) She opened the shop ~5 min late despite accepting my 9:30 AM appointment, & complained aloud, setting the tone for our session. *~~ Where Everything Went Wrong 1. First Mistake Toe spacers were applied after polishing but before the paint was dry, immediately smudging the big toe. 2. Second Attempt They only partially removed the polish to "fix" it. Because the initial coats weren't fully removed, the application was thick and uneven. After 40 minutes of "drying," the nail dented and the texture caught the lip of my shoe, scratching again. I told them I still had time if they wanted to properly redo it. 3. Third Attempt A kind staff member accidentally damaged the other big toe while helping me into disposable sandals. At this point, my toes had been ruined three separate times--all due to staff actions. *~~ The Owner's Response When I asked if they could use gel on the big toes (since the mistakes were theirs), the owner refused and claimed: 1. The colors "wouldn't match." 2. Gel and regular polish can't match--despite the Gelixir palette offering both and my manicure proving otherwise. 3. That because I chose regular polish, the outcome was my fault. She repeated this many times. 4. That regular polish takes "hours to dry in cold weather," something she never mentioned and is simply not true. By then I had been there from 9:30 AM to 12:20 PM, and the pedicure was the first service we started. *~~ Escalation & Unprofessional Conduct When I calmly asked for a reasonable fix (or at least accountability for my time), the owner became rude, defensive, and dismissive. She offered: * No refund * No partial refund * No refund of my tip * No solution She repeatedly told me I could "leave if I didn't like it" while her staff was trying to help me with bare toes. Instead of accountability, she lectured me with constant "you" statements and kept shifting blame. I stayed polite and attempted to de-escalate, but she kept escalating. My friend who was with me also felt the owner was short, judgmental, and rude from the beginning. As a Filipina, I'm familiar with cultural bluntness--this wasn't bluntness. This was aggressiveness and unprofessionalism. *~~ Service Quality & Safety Concerns * They used a pumice scrubber on my inner ankle bone, leaving raw skin and micro-cuts. * The owner drilled harshly on the sides and cuticle area during my fill, causing irritation and cuts. When I said "ow," she told me I "needed lotion." (I regularly moisturize; the issue was her technique.) * During upselling for designs/gems, she asked about two fingers. When I agreed, she worked on the wrong fingers, insisted I said "all," and did the same thing to my friend. * Despite her picking my friend's shade, she acted annoyed when we asked to see it on one toe. Odd behavior throughout--there's truly no winning with her. *~~ Final Thoughts Based on quality alone, this could have been a 2-star experience. But the owner's behavior makes it a 0-star experience. Earlier, she told me her business struggles with retention but has some regulars. Now I understand why. The recurring reviews about poor customer service suddenly make complete sense. Even her responses to negative reviews show the same pattern--confrontational, defensive, and unwilling to take responsibility. It's impossible to relax when the owner is hostile, unaccountable, and provides no customer care. This was my first time going (only to accommodate my friend's work schedule) because in theory the 9:30 AM start time is competitive. But honestly, you're better off walking one minute over to Winchester Nails, which is actually my regular spot. I'll never cheat on them again.

Lisa and Tanya are both amazing! I get my nails done pretty regularly, and I usually don't mind…read moreseeing a different tech because everyone at Kitten Nail Bar does a good job, but these two have officially won me over. Tanya is incredible with nail designs. I've brought her some ideas that weren't exactly simple, and she always dies a great job. Every set turns out even better than I expected, and she absolutely N it every time. (Sorry...I had to ) Lisa gives the best pedicures. She's so gentle and always checks in to make sure you're comfortable. I've had pedicures in the past where the tech was a little rough or even nicked me, so I really appreciate how careful and thoughtful she is. She makes the whole experience relaxing instead of stressful. I honestly can't recommend them enough. They're both so talented, and I'll definitely keep booking with them!

Great welcome even though I keep goin in as a walk-in. I've never waited pretty than 20 minutes and…read moreI've gone in in the evenings and weekends. They have complimentary tea and water while you wait. I only have experience with Sammie and Taylor. Both ladies are very professional and make me feel comfortable about asking for changes and fixes while they're doing my nails and considering all the pictures I show them. Shout out to Sammie for going back and forth all over the establishment to male sure she got the colors right for my pride nails (picture with rainbow nails). Shout out to Taylor for helping my vision come to life for my Mexico World Cup nails (picture with the soccer tip, cactus, and red and green). I can't wait to go back with a new design idea

Got my eyebrows threaded and trimmed along with upper lip. Highly recommend! Worker was nice and…read morequick with it. My eyebrows turned out wonderful!

I was so happy to find this salon at Valley Fair Mall and even happier that they had immediate…read moreavailability! Ana took care of me right away and was kind, professional, and so relaxing to be with. I had a manicure and pedicure, and both turned out great! It was clear Ana is a favorite, as several customers came in asking specifically for her. She greeted everyone warmly while making sure I never felt rushed or overlooked. I enjoyed my experience so much that I even stayed for waxing! Thank you, Ana, for making me feel so well cared for. I'll definitely be back!

Ruby was so polite and friendly and did an amazing job. Will be back!…read moreI can't wait to do my feet again.

My experience getting a manicure by Anna and pedicure by Ruby was excellent! Both were meticulous…read morein their work and gave me results I loved!

Came here 3 weeks ago for a gel mani and pedi. My tech was really nice and did a great job! I love…read morethe color I got and the style is magnetic cat eye! The staff overall are very kind. While I was here, an elderly lady was getting out of the car with the assistance of a man with her and one of the ladies here went out to help her get up onto the curb then into the salon and into the pedicure chair. She was a taking small steps and def needed the help. The only downside would be the parking. They're in a small lot with other stores and parking fills up very quickly!

Avoid this place if you value your time…read more I had a 10:30 AM appointment for a manicure and pedicure and arrived on time. There was only one nail tech working, another customer already waiting, and no one even bothered to check my appointment. I was just asked what I wanted and told to sit down. That alone told me everything. I waited about 15 minutes before being seen. The pedicure itself was fine, but while I was sitting there, more and more people kept coming in even though existing clients were not finished. It was obvious they were overbooking. After my pedicure, which was not even completed since my toes were not painted yet, I was told to wait another 25 minutes. At that point it was already close to noon. I left briefly to grab coffee and came back at 12:35 PM. They still were not ready. I ended up waiting about an hour, not the 25 minutes I was told. My 10:30 AM appointment did not end until 2:00 PM. That is 3.5 hours. I even told them to skip painting my nails just so I could leave sooner, and it still took that long. At checkout, I said I would not be paying full price due to the excessive wait. One staff member was apologetic, but another stepped in and insisted I pay full price, clearly annoyed that I even asked for a discount. Only after pushing back did they take 10 dollars off. I paid 105 dollars for a 3.5 hour appointment that was not even fully completed. This place is disorganized, overbooks aggressively, and does not respect customers' time. A 10 dollar discount for this experience is honestly insulting. Would not come back. Would not recommend.

Tracy is literally the nicest person on earth. I love her to bits and pieces. Excellent care when…read moregetting mani and pedi. And she does facials too. Love the small, peaceful and cozy vibes. She didn't charge as much as bigger places and still is able to provide all the services. You should definitely support this queen who is kind and amazing!

Tracy is amazing, the salon is relaxing and has peaceful music and vibes. If you are looking for a…read moresalon that is more intimate, just you and her I would highly recommend!! The pedicures always look phenomenal and are so well done. I never have any issues! I have gotten my nails done as well and they have always looked great. It is easy to book an appointment, as she is very flexible and responds very quickly. She also send you a text reminding you of your appointment the day before which is nice with a busy schedule!