I actually stumbled upon this place through word of mouth while walking around my dentist's office…read more Since then, I've been coming here for almost 4 years, and I always have a great experience. The staff is incredibly sweet, hardworking, and genuinely caring. They consistently do their best to accommodate me and my grandma, and we always feel welcomed and well taken care of. I believe they also do a good job handling any issues that come up with care and professionalism. I've seen them handle situations and communicate with their clients when there's an issue, and they have always been upfront and honest. I'm also awful at deciding what I want for my nails, and because I trust them so much, I usually just let them decide for me and they always do a great job. There's a comfort in coming here that feels like being remembered and cared for, not just as customers but as people. My grandma and I truly love this place and are so grateful for them.

I booked an appt through Yelp for 4pm. I showed up on time and asked for a regular pedicure. It's…read morecurrently 4:20pm and all I've done is soak my feet in water. The water is freezing. Many people have called to make an appt and the lady on the phone is NOT writing these down! They are turning away walk ins because there is only 3 staff currently working. My pedicure hasn't even started and I'm already debating to just leave. What a bad experience.

The BEST mani pedi I've ever received! The owner did my mani pedi and one of the other employees…read moredid a pedi for my mom. They were both so kind and wonderful to talk to in addition to doing an incredible job. All of the equipment is very clean and they don't do acrylics or dip gel so there are no carcinogenic chemicals. Highly highly recommend. P.S. they also have great Vietnamese coffee

Love this place!…read more Was looking for a more luxurious spot to get a pedicure... especially being pregnant... self care is sooo important! This nail salon is incredible and def sets itself apart from others: + Reservation only! As a result, they see you in a timely fashion and the ambiance is never hectic. + Relaxing and clean atmosphere. Dimmed lights, massage chairs, super clean. Feels like you are at a spa + Friendly service! Thuy and team are soooo sweet. You will be offered water, tea or coffee upon entering and they are just the kindest people. They offer regular and gel polish, so keep that in mind! As a result, no strong chemical smells which is great for pregnant people or those sensitive to smell!

I've been going to ThatMan at Q Nails for over 15 years, and he is the only nail tech I truly…read moretrust. I've tried many other places over the past 20+ years, but no one has ever come close to his level of skill, precision, and consistency. Not only is his work exceptional, but his professionalism truly sets him apart. He is always focused, detail-oriented, and dedicated to delivering quality every single time. Over the years, ThatMan has become more than just my nail tech--he's someone I genuinely respect and look up to as a true example of what it means to be a professional. If you're looking for the best, you won't find anyone better.

I've been coming to Q Nails for 5+ years now and it's truly one of my go to spots in San Jose. Kim…read moreis absolutely amazing and her attention to detail and consistency always impress me. The rest of the staff are also very friendly and always welcoming. I usually get acrylics or Gel-X, and they always turn out beautifully. I tend to stick with neutral colors, but whenever I want to try something a little bolder, Kim is always able to bring my ideas to life. I also really appreciate how flexible and accommodating they are with scheduling. The store also has waxing available and has a bathroom. There's always plenty of parking in the plaza and they accept both cash and card (with an available ATM in case). It feels great to support a local family owned business that's been serving the San Jose/Santa Clara area for over 10 years.

Walked in for a pedicure and Amy was so nice! She did a simple French tip but it came out so good!…read moreWill definitely be back!!

TL;DR: My big toes were messed up 3x and instead of taking accountability, the owner blamed me for…read morechoosing regular polish--a service she provides. No refund, no solution, and deeply unprofessional behavior. *~~ Service Overview & Pricing I booked a same-day appointment that the owner accepted. I requested: * #108 Gelixir purple gel polish + acrylic fill manicure * #108 Gelixir purple regular polish + basic pedicure The owner upsold heavily throughout. I even let her do extra work on my pinkies to build rapport. Total: $81 Tip: $15 (tipped before the service was completed) She opened the shop ~5 min late despite accepting my 9:30 AM appointment, & complained aloud, setting the tone for our session. *~~ Where Everything Went Wrong 1. First Mistake Toe spacers were applied after polishing but before the paint was dry, immediately smudging the big toe. 2. Second Attempt They only partially removed the polish to "fix" it. Because the initial coats weren't fully removed, the application was thick and uneven. After 40 minutes of "drying," the nail dented and the texture caught the lip of my shoe, scratching again. I told them I still had time if they wanted to properly redo it. 3. Third Attempt A kind staff member accidentally damaged the other big toe while helping me into disposable sandals. At this point, my toes had been ruined three separate times--all due to staff actions. *~~ The Owner's Response When I asked if they could use gel on the big toes (since the mistakes were theirs), the owner refused and claimed: 1. The colors "wouldn't match." 2. Gel and regular polish can't match--despite the Gelixir palette offering both and my manicure proving otherwise. 3. That because I chose regular polish, the outcome was my fault. She repeated this many times. 4. That regular polish takes "hours to dry in cold weather," something she never mentioned and is simply not true. By then I had been there from 9:30 AM to 12:20 PM, and the pedicure was the first service we started. *~~ Escalation & Unprofessional Conduct When I calmly asked for a reasonable fix (or at least accountability for my time), the owner became rude, defensive, and dismissive. She offered: * No refund * No partial refund * No refund of my tip * No solution She repeatedly told me I could "leave if I didn't like it" while her staff was trying to help me with bare toes. Instead of accountability, she lectured me with constant "you" statements and kept shifting blame. I stayed polite and attempted to de-escalate, but she kept escalating. My friend who was with me also felt the owner was short, judgmental, and rude from the beginning. As a Filipina, I'm familiar with cultural bluntness--this wasn't bluntness. This was aggressiveness and unprofessionalism. *~~ Service Quality & Safety Concerns * They used a pumice scrubber on my inner ankle bone, leaving raw skin and micro-cuts. * The owner drilled harshly on the sides and cuticle area during my fill, causing irritation and cuts. When I said "ow," she told me I "needed lotion." (I regularly moisturize; the issue was her technique.) * During upselling for designs/gems, she asked about two fingers. When I agreed, she worked on the wrong fingers, insisted I said "all," and did the same thing to my friend. * Despite her picking my friend's shade, she acted annoyed when we asked to see it on one toe. Odd behavior throughout--there's truly no winning with her. *~~ Final Thoughts Based on quality alone, this could have been a 2-star experience. But the owner's behavior makes it a 0-star experience. Earlier, she told me her business struggles with retention but has some regulars. Now I understand why. The recurring reviews about poor customer service suddenly make complete sense. Even her responses to negative reviews show the same pattern--confrontational, defensive, and unwilling to take responsibility. It's impossible to relax when the owner is hostile, unaccountable, and provides no customer care. This was my first time going (only to accommodate my friend's work schedule) because in theory the 9:30 AM start time is competitive. But honestly, you're better off walking one minute over to Winchester Nails, which is actually my regular spot. I'll never cheat on them again.

Had such a lovely experience at Kitchen Nail Bar! The salon is beautiful, clean, modern, and has…read moresuch a relaxing vibe right in the heart of Santana Row. A huge thank you to Lam & Lana for taking such great care of me. Their attention to detail, professionalism, and warm hospitality truly made the experience feel elevated and pampering. You can tell they genuinely care about their clients and take pride in their work. From the service to the atmosphere, everything felt polished and welcoming. Perfect little self-care moment after long law school days. Highly recommend if you're looking for quality nails and wonderful service in San Jose!

Worst nail extension job I've ever experienced. $96 later: massively misshapen nails, not at all…read morewhat I even asked for with length and shape. Dismissive front desk. Uncooperative nail tech. Upon booking, I told the front desk I'm very picky. I'm a creative director by trade and I need someone very precise. She cut me off saying don't worry all my technicians are very good. Consequently, I had shown the nail tech my last manicure and asked him to recreate these very basic neutral medium length almond nails. I asked him for advice regarding what nail extension technique would achieve the look. We debated a bit. I know a lot about nails because I used to have a nail business in LA. I made a choice amongst the techniques and he insisted on another and proceeded with that, insisting I wait and see. He refused my feedback along the process as I watched him make big mistakes like cut the nails way too short, shape each nail unevenly, and taking shapes way too off to one side and yet kept telling me to wait and see. Well, too late now it's done and anyone in their right mind would see this is a garbage job in addition to being nothing that I asked for except for the color of the polish. See what they gave me compared to my previous mani and how much they differ. Nails sit lifted on some nail beds and straighter on others, but unevenly distributed gel. They're just all over the place. A salon is only as good as it's consistency. I do not recommend.

This is THE pedicure spot in my humble opinion. I always get the deluxe and not many places will do…read morehot stone massage with every pedicure package, but this place does that. My deluxe also comes with paraffin wax & massage. They even serve complimentary beverages like tea, coffee, water, and sparkling water. The workers don't have ful blown conversations in their native language like many other places, which I appreciate (I'm Vietnamese, so I understand it all, but I'm just speaking up for my other girlies). So this is definitely a relaxing vibe kind of place. It's usually very quiet when I go even with the salon chairs all filled. If you do come here please say hi to Julie the manager there, she's the best!

I've been getting my nails done here for about two years and have had some of the best manis. I had…read morea brown set of gels done in December that lasted 4 weeks. I had one nail with that set that separated after a day and the salon re-did it for free. On Monday this week I had my first mani-pedi here. I had gels for both. One of my toe gels totally came off after a day, and my left thumb polish came off the same afternoon that I had the mani done. Since then, I had the gel on my left hand fixed (so I came back once on Wednesday, then Thursday (yesterday) two nails on the right hand both separated in the same corner. I just had those two nails re-done and asked for the right color, but it's a different color. It's just really strange and disappointing to have to get a mani fixed twice- seems like the prep wasn't great this time around and last time around. I'll be back one more time after this but it may be time for me to find a new salon.

I love my new nails, their do very fast n beautiful, that technician she's very friendly and…read moreprofessional, she is so quick I don't recognize it's done already that quick. I was worrying my deepest style. They might do it not good but turn out. It's perfectly my style.She have good sense. I totally will come back for her to do my unique style.lol.

This was my first time going and I gotta say, Loved it!!! This nail spa is in strawberry park plaza…read moreand they have the prettiest designs and all of them are gel!? Like what!!!?? . I decided to make an appointment and was not disappointed. I asked for a marble and flower design and it came out the same way as the photo. The quality is so great- it's been over a month and still no chips , peeling, anything. The price is a bit high but given the quality, I didn't mind it too much. If you want intricate designs definitely come here, but if it's just simple colors, there are cheaper options

Pedicure spa is amazing. Staff is so friendly every time I come here. They make me feel at home…read more Really good Chinese restaurant next door as well. Located in the Taco Bell parking lot. You can never go wrong with these people. Nice as ladies in town. Will definitely come back again and again.

Cute and affordable neighborhood nail salon. I stopped by during my lunch break for a mani pedi and…read moreKayla was quick to get started! PROS: + Kayla is super friendly and makes you feel comfortable and at ease. + Great job with the gel manicure, I was really happy with how my nails turned out. + efficient timing! She was able to get both my mani and pedi done by herself in 1 hour! Unheard of at other salons!!! CONS: - pedi was a bit simple, maybe due to my limited time frame! But it got the job done! - limited colors Overall, a great salon and I will def come back for a mani!

I have been a loyal customer (haven't gone anywhere else in between, that says alot for me) for the…read morelast 9 months. You can book online and pick your service provider, very convenient. Everyone is friendly. No overwhelming scent of nail fumes. Ample parking in the back. I'm extremely picky when it comes to my nails, even with just wanting a "clean, natural, nude" nail. Bella is my girl, she executes the "clean girl" nail aesthetic perfectly. She also does designs really well! Very clean- give them a try!

Ruby is amazing. She is really sweet and kept checking in to make sure that everything was good and…read morethat I was comfortable during my pedicure. I would definitely get her service again!

5 stars all across for this hidden gem. My sister went here to get her nails done. They were able…read moreto take her in that day. What was suppose to be just a mani pedi turned into a whole spa day for her. Kathy the owner is such a nice woman who offered her a scalp treatment that also comes with a facial. My sister could not say no since we keep trying ro find places that offer scalp treatment. So she ended up adding the service. I saw her after and she looked so refreshed and rejuvenated. Well my sister surprised me with buying me a scalp treatment/facial the next day. :) I got to the business a little early. The lady Phong was very nice and asked if I needed a mani or pedi. I ended up getting my gel pedi removed lol. She had some time so they fit me in and added this. Phong was very gentle and at the end gave me a 5 minute foot massage. Thank you Phong. Next they took me to the room where Kathy did the scalp treatment and facial. She played some relaxing music and omg the massage and everything she did felt so amazing. I rarely get facials so this was much needed for me. Can't thank them enough as well as the business. If you are in the area you should check them out. I hope to be back again.

They have very nice service. I went there to get my nails done in the duration of an hour and a…read morehalf (in a rush to get to an event), the nails were done beautifully. The salon ladies were pretty nice and the atmosphere was chill.