I started eating at La Nap over in San Marco many years ago. Tried several different locations over the years,and they were always about the same. Not great,but not so terrible you cant eat it. UNTIL the last 2 visits to this one. Ate there a few months ago and it was so awful I about x'ed them,but decided last week to try again. Every last thing that had shells was stale. The tacos,chimichanga and even the chips were stale as anything.They werent busy at all,yet it took 20 minutes to get our drinks and 45 to get our food. I would have sent the food back but we never saw our waiter again. Finally flagged down another server to get our check.NEVER again.There are way too many better Mexican places to eat this garbage again.Also,I think they train their staff to be rude. read more

This place is terrible!! It says authentic Mexican food and it is literally slop put on a plate. They just throw it together...like what food is poorly put together!! The only good thing are the drinks. I can get this at Taco Bell!! Very displeased read more

La Napolera Mexican Restaurant - a plate of food - Mexican Near Me - Jacksonville, Florida

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We go to La Napolera about 4-5 times a month and there is a good reason for that. The food is fantastic and the prices are very reasonable. There is always enough food that you have leftovers to take home. It's always just as good the next day as well. Another thing that we love about La Napolera is there tomatoes. They are always perfectly ripened and taste amazing. Everyone that works there is always so nice and they remember you. If you want good food and a great atmosphere this is the place to go. read more

Since I have plenty of time, I thought I'd leave a review. As we sit here after waiting 30 minutes since being seated just to put in our order. I'm sure that I started it when we walked in when they put a 4-top and a 2-top together then added a seat at the end for our group of 7. I explained to them the math. Ever since that point, we waited 15 minutes to be seated, then 15 minutes before our drink order was taken. The margarita glasses that came with the pitcher had some liquid in it and no salt on the rim. They got sent back. Of course the margarita pitcher had something that looked like a bug in it so it got sent back. The waiter (I don't know his name, he never introduced himself) didn't think that having a table of 7, and 2 tables of 6 in the upstairs section to be too much and told me "I got you". Which he clearly didn't. So far I would tell you to stay away from the service alone. If the management decided that they were mad at me refusing the seating they offered and started this entire situation, that would be another reason to stay away. When we got seated at 7:30pm on a Tuesday, I thought the way they dealt with it was a look into what was coming. Food comes and of course there are problems. Management shouldn't let queso get cold. Not 1 but 2. Maybe the waiter drinking a shot with one of the tables of 6 having a birthday party is more important than the service. The food itself wasn't bad, but to put yourself in this kind of a situation would be poor decision. read more

We gave this place a long break in favor of better Mexican choices nearby, but heard this location was recently redone, (new menus, staff) ... nope. This La Nop still sucks! The service is still horrendous! * 10 minutes for drinks * Waitresses mopping floors AND serving food * 45 minutes for orders to arrive (after two chip baskets) So long La Nop read more

Good is good, and the cheese dip is fantastic. Always get good service also. Had takeout too, it's always hot & fresh.

I love this place I've never was in to Mexican food but my husband love it but I tried the this dish with white fish and shrimp and it was delicious and I haven't been able too stop coming l love it. read more

Fast service and reliably good food. Restaurant is clean and decor is nicer than I normally find at a Mexican place.

So, I went in to pick up a take out order about a week ago. As I sat in the front waiting for my order the biggest roach I have ever seen in my entire life made an appearance. It was so big that I thought it was a mouse. All of the employees that were standing by the front desk scattered while screaming. I was so freaked out. One of the men from the back came out with a broom to take care of the roach. I understand that businesses that serve food tend to have bugs, but that is why you invest in an exterminator. This was not a dead roach. This roach was alive and happy to terrorize everyone in the restaurant. If I wasn't so scared I would have gotten a picture.The roach came from the area where people would have been eating. It just so happened to be 40 minutes before closing, so there was not a lot of people on that side. Needless to say, I will not be frequenting this restaurant again, ever! read more

We DNR'd this place within five minutes after ordering. Not a family atmosphere . It's too loud. The food was not even hot when it was served, or seasoned right . I am a Mexican food freak. On top of the poor quality of food. Our waitress was nonchalant about the fact we waited 45 minutes for some fajitas. The least I expected was to make sure we had drinks , or get us some more salsa but we didn't get that courtesy either. This was a somewhat busy night , but this experience was not worth it. I go out for a good time not this nonsense. Boo! read more

La Napolera is a medium sized chain of sit-down Mexican restaurants and this is one of its newest locations (apparently new enough that they haven't bothered to update their website to include this spot). I'd never heard of it before moving to the Jacksonville area but apparently they are all over around here. It's kind of your run-of-the-mill Mexican place as far as appearance and menu. I wish I could say that there is anything extremely special or different about it compared to other Mexican restaurants in the area but there just isn't. What you'll get is mediocre "Mexican" food at fair prices in fairly large quantities. Saying that almost puts me to sleep with boredom... and I guess that it my feeling on La Napolera. It's kind of boring. It's good enough if you get a craving for Mexican but not good enough to be included in a must-visit list. It's the kind of place that dots the map all over the country and is a safe bet for unadventurous families. I have yet to find a stand-out Mexican place in or near Jacksonville so it's hard to provide a comparison to other food in the area. I give it my approval for a safe bet but don't count on this to be a place that blows you away with flavor or an authentic taste of Mexico. read more

This was a quick dinner after a movie. When we arrived the parking lot was packed and inside was just as packed. There were people standing and sitting waiting on a table. We were seated about 15 mins after arriving although we expected a much longer wait. We sat for a while before our server came over. I ordered the Jr taco salad-just enough. I did notice a lot of food on the floor under tables where the server would seat other patrons. Other than that no complaints. read more

This is the worst mexican food I have ever eaten. Flavorless, the food is drowned in a bland white cheese sauce. I hear people say all the time to try this place. I was so disappointed. I could have gotten better mexican food in the frozen section of walmart. Don't waste your time or money. Only good thing might be the chips. I would give 0 stars if I could read more

The first time was about a month ago and our waiter was great! Cant complain about service either visit. The margarita was wonderful just should have ordered it on the rocks. I had a chimichanga and it was very good. Last night I ordered the California Burrito with chicken. The menu claimed it contained the following. However I could not find any beans,guacamole,sour cream and cheese in mine. So it really had no flavor at all. Won't order that again. However we will go back and try some of the other menu items Grilled certified angus beef or chicken, bell pepper, green onions, served with rice, beans, lettuce, guacamole, sour cream, and cheese, wrapped in a flour tortilla read more

Love Mexican food and La Napolera's Margaritas. The food was good , but service was very slow and they weren't very busy. Price is good for amount of food you get. read more

I didn't like it. All the food was very gross. Chicken looked like frozen chicken. The fries for the kids were soggy and greasy. Just overall gross read more

The WORST restaurant experience I have ever had. First off, we sat down with no menus and then we're asked what we wanted for drinks. When I ordered a frozen margarita and waited for aprox. 20 minutes before the waitress came up and told me they could not do a frozen margarita and I would need to get one the rocks. 20 minutes after that, they finally came around to take our order. In the meantime waiting 40 minutes for a margarita, I saw 2 pitchers of frozen margaritas walk right by my table. Sitting within 10 foot distance of the bar, I watched the bartender make our MARGARITAS containing only simple syrup, water, and ice. NO tequila. They brought them to our table and as expected, they tasted like simple syrup. When I told the bartender I would not be drinking these margaritas with no tequila, the manger came up and condescending told us he will make them again, but won't be making them another time so if we don't like them, sorry. He was rude, condescending, and unapologetic to the point my friend and I were ready to leave. Terrible. Don't go. We paid full price. read more

Enjoyed the fajitas for the most part, but I wasn't a fan of the service or the margaritas. Prices weren't horrible. Not the best, but not the worst. read more

We have been a few times, I'm not that impressed. Things are reasonably price but you can tell that by the food you are served. Wait time is minimal, some staff are better than others, BUT they have the same guy in there everyday serving you the chips and salsa.he doesn't speak much English at all but he is this adorable older gentleman with the kindness heart! read more

Horrible experience. Charged twice on my credit card and Flavio the Manager refused to rectify it even though I showed him the two charges on my AmEx app. He was insulting and rude. read more

This review is for the La Napolera located on Roosevelt Blvd in Orange Park. If I could give this place half a star or none, I would. I don't know what happened to this place. It used to be a nice clean restaurant with decent waiters, good food and quiet atmosphere. I no longer live in Jax, but was in the area last week, so my husband and I decided to go there for old time's sake. What a mistake. We went around 8 PM on a weeknight. The waiter seated us at a back table by the kitchen when there were cleaner tables up front available. We could see behind the ordering area and there was crushed tortilla chips and garbage strewn all over the floor. Obviously they must only sweep the floor once a day, at closing time. The music was far too loud and about ten minutes after we were seated, a group of birthday celebrators was seated across from us. All women, they were obviously drunk or high and kept yelling at the top of their lungs (even though they were seated across and next to each other, lol) and taking "birthday" selfies the entire time we tried to eat. The waiter(s) did nothing to quieten them down and their behavior was appalling. I enjoy a good celebratory dinner myself, but the lack of control and loudness of these people was pretty sad. I think they thought the entire restaurant should celebrate as well. I ordered a meal I had ordered numerous times before as I always enjoyed it. When it came out, it was BURNED totally on one side, like the cook had forgotten about it and left it under the broiler too long. They tried to cover it up by throwing lettuce, tomatoes, sour cream and guac on it. I could taste the burnt flavor as soon as I began eating. I should have sent it back, but the waiter dropped the food on the table and left never to return again until he brought us the check. I ordered the Special Vallarta, and chose the beef as my meat choice. When it came (burnt), the chimichanga was beef, but the flauta was dried out, tasteless chicken. I never complain normally about food in restaurants, but this meal was just plain awful. The only good thing was the complimentary chips and salsa, and the meal proceeded downhill from there. I will never go to La "Nap" again, nor would I recommend them to any of my Jacksonville friends. They are nothing special and their service and food was really terrible that evening. We waited quite a long time for our food as some other reviewers have mentioned and getting a singed plate full of crappy food wasn't worth the wait. read more

Me and my family went to this restaurant about 3pm..there wasnt a manager on duty. my son (14Yrs)..ordered nachos supreme and the plate came out OVEN HOT..the waitress didnt say anything..i suggested that they get different color or triming for the plates that willl come out HOT...well no one gave thought to that. We asked for a manager and was told he was on break...and after setting there we finally was told he wouldnt be there until 5pm...later we were told we could speak with the assist manager and soon another server came to the table and apologized and so on....no one offered to take our information for the manager to call us back. We will just NOT go to this restaurant. read more

After horrible service and waiting an hour our food was cold and the potion was tiny. We will never go to eat there again!