I recently bought a car from AM and worked directly with Carlos Lopez. Carlos was…read moreoutstanding--knowledgeable, responsive, and incredibly helpful throughout the entire process. The pricing was reasonable, and there was absolutely no pressure--just transparency and candor from start to finish. I had a very solid experience with AM and truly enjoyed working with Carlos.

I purchased a car form them on 14 APRIL 26 AND AS OF 26 MAY I STILL do not have the sticker nor the…read moretitle!!!!!!! I just contacted Austin !!!!! They charged a $1300 REFURB CHARGE ON A 7000 MILE CAR!!! SORRY FOLKS!!!!!!!!

DO NOT BUY FROM THIS DEALERSHIP - A COSTLY NIGHTMARE:…read more This dealership sold me a vehicle that was a ticking time bomb. Within weeks of purchase, my Jeep began showing serious mechanical issues -- including a failed head gasket, cylinder problems, and other major engine failures. These were not minor wear-and-tear issues. These were catastrophic failures that no reputable dealer should have overlooked, let alone sold to an unsuspecting buyer. They assured me the vehicle had been inspected and was in good condition. That was a lie. The repairs ended up costing thousands of dollars (almost $10,000k in repairs), and the warranty they sold me conveniently excluded coverage for the most expensive repairs. When I turned to the dealership for help, they were evasive, dismissive, and completely unwilling to take responsibility. If you're thinking of buying from this place -- DON'T. You could be walking into a financial trap with no safety net. I have filed formal complaints with state and federal agencies due to their deceptive sales practices. This experience has been mentally, financially, and emotionally draining. Protect yourself. Take your business elsewhere. This dealership should be avoided at all costs.

From the minute we walked into the dealership, we felt like the most important people in the room…read more Danny was fabulous! No pressure at ALL. We had 3 cars we wanted to see and had them all (plus 2 others) test driven within an hour. C3 offers a wide variety of very well maintained vehicles. They matched another dealerships offer on our trade-in and Danny helped us with financing. Chris made sure we were comfortable in the "living room" while we waited to sign paperwork. Staff is super friendly and helpful. Highly recommend this place if you're in the market for a previously owned car.

Please take this for what it's worth, since every experience is different…read more 1/21 about 9am I call to confirm car is still available, Andre confirms that it is, so my wife and I make our way to the dealership about an hour away. We enter the building and I find Andre in the back office and wave at him. He makes his way towards us and we walk out to the garage to look at the BMW M235i. He starts the car and back up as my wife and I are looking at the car. Very first thing I noticed is that it is missing the tow hook cover, so I asked "will they be replacing that?" He assured me they had the piece or else they would order it. Now onto the 2nd thing, I see it has 1/4 tank of fuel, so I ask "will you fill it up if we buy the car?" Andres response was "oh yea definitely that's what we do" [remember this]. 3rd thing noticed there is no floor mats in this car, didn't get a chance to ask about it because he was texting on his phone and he sent us on our way for a test drive, but even before leaving for the test drive I see that it has mixed sets of tires, I wanted to check because it was raining and wanted to make sure it was safe to drive. We go on the test drive and the car drives well. We come back to the dealership and enter Andre's office to discuss the car. Ask him to send me carfax in the car which he obliged and it all checked out. I asked him a couple questions about the car to where he had no clue about details or the information I was looking for, but almost sounded like he was yupping me not quite paying attention because his face was on his phone texting the whole time. So he brings in a buyers sheet. My wife and I are looking over the buyer sheet and we see that the OTD price is $25000ish dollars. I start questioning why it's so much and instead of being able to explain anything Andre goes and gets his finance manager to come talk to us (at this point Andre looks a bit annoyed), so finance manger comes in and we start talking about cost and monthly payments. I explain that I need my monthly payments to be under $400/mo, not $490, not $401 not $407. But under $400 specifically because my son would be the one paying the monthly note on this car. He says he can't do anything to help with that, but then I point out why is there a fee for $1450. They called it a reconditioning fee, so I ask "what is all included in a reconditioning fee?", he gave the speal of we do a 120pt inspection, wash the car, and shine up the engine bay. I responded with "I'm not paying that", he gave me the face of utter disgust and responded with "every dealership has a reconditioning fee" to which I replied "absolutely not because I was also working with another dealership in Fort Worth where my price OTD was $21,000". I also explain to them that if they were truly reconditioning the car, that it would have matching tires, tow hook cover, matching brakes, and etc. So he goes back and removes the reconditioned fee, so we continuing discussing the price, they keep wanting more money to put down but I explained that I don't have more to put down and that I feel the gap insurance was too expensive, to which I was correct. So we ended up Walking away from the deal, not because we couldn't come to terms but my wife and I simply just did not like the smug attitude from both Andre and his finance manager. So we were back to square one again, but my son really wanted the car that Andre had and so I called to make a deposit on it, so that we could go the next day to purchase the car. Andre went ahead and took my deposit but did not inform me it was non refundable until it was emailed to me (poor communication). Come back next day and complete the deal, but to my surprise Andre refused to fill up the tank as promised and said his finance manager said NO!!! Because we refused to pay the reconditioning fee, to which Andre lied and said he told me about it when I first walked in to look at the car, said he could bring up the cameras (but never did when I asked him too). Finance manager never came back to congratulate or shake hands which I found odd. Throughout the whole process Andre did not offer any refreshments to my wife, while we watched his coworker offer it to the other customers there. He was too busy texting and taking phone calls to care about his customers.

Found a 540i online at their dealership that had everything I wanted. Talked to Andre about a…read moreprepurchase inspection. He indicated they did them all the time. Arranged for one very close to their dealership and called back to schedule. Was told they would not let the car leave the lot for an inspection. Ok, I scheduled another inspection at the dealership. Preinspection company called me back and said they were not allowed in at the dealership. Called Andre and he said they 'had a problem with that company.' Clearly they don't want the car inspected. Will never look at this dealership again.

THIS IS THE PLACE TO COME if you want to sell your car for a good price without getting the run…read morearound. Long story short I found a car at a different dealership that was hard to find, they were a bit stiff and offered me below value what KBB said I could get for my great condition low mileage car with premium package. The dealer where I was getting the car I wanted (I'll just say it - Audi Plano!?#$% Avoid them at all costs if you want a FAIR deal) they offered me a RIDICULOUSLY below average amount - what KBB suggested. I walked out frustrated and tired physically and mentally. Thank God I noticed Carmax nearby and thought Why Not? I walked in, there was very much a dmv feel to it Lots of people, sitting everywhere, lot's of traffic in and out. There was a monitor with peoples names/appointment times at the front desk. I thought, wow how am I going to get an appraisal on a weekend with all these people? When it was my turn the guy was very nice and said no problem, we can do that for you and he re-directed me to the business window which was nearby. I was still skeptical and cranky given what I had been through at another dealership. Business desk had a lot going on too, but they seemed to be in good spirits with each other and the people who approached them! Complete opposite from previous dealer. I was greeted by Micah (sp?) who was seemed relaxed despite the busyness, she told me how appraisals worked in a matter of fact way, when I hesitantly asked how long all this would take, she quickly said it should be no more than 30 mins with a confident smile. I was still skeptical but refused to give away my car for the measly amount the other dealer offered me. Well, I went to the bathroom, people watched and yeah about 30 mins later, she came back with my appraisal quote! way more than MORE than what the stingy dealer down the street was offering me and ABOVE KBB !! If I didn't want the other car so bad at A/P, I would've gladly told them to touch grass! But unfortunately they had what I needed. I would have felt much better to have bought from Carmax, everyone I encountered there was friendly, professional and got things done in a great amount of time! I want to thank Micah again for being so patient with me and explaining things while I was under great personal stress and timelines as well (death in the family, trade in car papers expiring etc). I sold my beloved car to Carmax in Plano, had a GREAT experience from beginning to end and wanted to let them know I appreciate them being a positive part in such a stressful weekend for me. Thanks again!!!! (SH)

Waited for over 30 minutes after being checked in to be attended to. Was ready to buy a car that…read moreday but definitely not from here now. Disappointing that I was checked in for an appointment and was not attended to for over 30 minutes.

Hassle free and didn't get pressured into buying warranty I didn't necessarily need. Thank you…read moreFarzana for your trust and making this a great experience.

This was my first experience buying a car through Enterprise and it was the smoothest experience I…read moreever had buying a new vehicle. Farzana Karim was the best she took her time and explain everything and didnt pressure us on upgrades.

I like honest car sales people…read more And from our latest car buying excursion, we continue to find them rare. For example, one of the other car dealerships prevented us from taking the car to an independent mechanic! You know they were hiding something with the car. Anyway, not only did Texas Cars Direct let us take the car to an independent mechanic, they were professional, not pushy like some of the other guys we dealt with, and easy to do business with. Mike, it was a pleasure doing business with you. Thank you for selling us the newest car in our company fleet! P.S. If you come across a clean, unmolested 1990 to 1993 Mustang convertible, give me a call!

I purchased a Ford F250 from TexasCarsDirect back in September. I flew in from Chicago to pick up…read morethe truck. Upon arriving and meeting with David Urby, I took the truck for a test drive. There was some minor issues but the most glaring was the check engine light. David said the issues would be taken care of, go to lunch and come back in a couple of hours. He called me and said they needed a part that would not be there until Monday. David paid for my flight home and said the truck would be shipped to me. I received the truck late the next week. When driving from where I received the truck, the check engine light came on. I notified him of this issue and he said to have it fixed locally and he would reimburse me. It has been several months and many texts and calls and still no reimbursement. Up until this point, David lived up to his word but I am extremely disappointed to have to write a partial negative review due to not receiving this promised reimbursement. In addition, the check engine issue took two times to resolve, the second requiring an additional cost which I decided to absorb thinking I would get the promised reimbursement. In closing, David did live up to his word on everything until this reimbursement issue so I can't give a 5 star review due to this

Do not do business with them! I purchased a vehicle from them and was lied to. They did make one…read morething right after having issues but will not respond anymore regarding another issue. Maybe I should have done more research prior but they are not honest and will screw you over. I was told the vehicle was in a wreck but the air bags did NOT deploy and EVERYTHING was fixed from said wreck to only the passenger side. I tried calling several times, left voicemails and no one would call me back. I finally got nick back on the phone and he told me to send him everything and "let me see what we can do for you" and has ghosted me since. There is 5,000 worth of work that needs to be done because the issue from The wreck were not fixed correctly.

Be warned, they are not "Tesla Experts" and you will have to learn things like the Texas Deceptive…read morePractices Act if you do business with them. In my case, the car was throwing hardware errors on my test drive. They made them temporarily disappear, assured me it was fine and have now ghosted me so I'm soliciting attorneys. My test drive was on December 27th and Tesla provided much evidence (see attachments) this was a valid problem well before that time. Luckily Texas law allows you to sue for 3x damages + attorney fees.

Did not purchase a car from them, but based on my experience today I wouldn't go back here!…read more I made an appointment with Ricky day before thanksgiving for friday after thanksgiving to meet at 2pm to test drive the honda odyssey. We got there by 2pm and was told car was available but cannot be test driven. The entire inside roof is on the floor of the car as they were fixing moonroof We drove 30 mins to get there and Ricky did not even have basic sense to inform us of the change. When we mentioned the same that he could have informed us, he just said I could have. I wouldn't give them any business if they don't respect customer doing business.

I had an outstanding experience with Auto Locators of Texas. Amanda and Ricky were professional,…read moreknowledgeable, and attentive throughout the entire process. They answered all my questions clearly, provided honest guidance, and made the buying experience seamless. If you're looking for a dealership with great staff and exceptional service, this is the place.