I give them 2 stars because the oil change was good. Other than that nope. NONE of the employees I…read moreworked with are employed there anymore. They told me if I got x, y and z my car would be fixed. No more noise from the back end. Didn't even notice I got a battery $427, and instead of just 2 brake pads I now had 2 new rotors as well (originals fine) extra $235, an alignment at $130. When it started making the exact same noise I went back. Was told it's cold so wait till summer and for parts to break in. Went again same answer. NO record of discussions. Last time manager said They discounted the bill so it's like I never paid for the extras? I paid thousands for fix something that wasn't fixed. He blew me off. Then tells me oh it is actually this that's wrong not really what you paid to fix. Showed me on a paper in a notes area where other fixes were discussed when it absolutely wasn't. The main person I dealt with was fired. No tmi, had a good convo about life events I was going through that had affected my brain. In any case, $3000 some odd later, the manager blew me off. Wouldn't listen. No proof bc all employees were fired since then. They didn't document anything discussed at any appointment. Just what they "should be " for the businesses wallet. Literally said he has a business to run and doesn't have time for this and walked away! He was demeaning, condescending, rude, unprofessional, and what those employees did was reckless and he treated me as though he knew better because I'm just a woman. I'm not kidding, I felt like I was thrown back in the 1950s.. I wanted my money back to go elsewhere to get it fixed properly or they fix it properly for free. Nope. He laughed. His way was the truth. What's on paper. Truth. Undocumented truth, doesn't exist so it never happened. That's it. I signed not even seeing this extra stuff. I was under duress due to what I cannot mention here. Whatever you do, if you need any big repairs, don't go here. There are a lot more reviews like mine elsewhere. If you want a basic oil change, you're fine. Update: I forgot to add that that new battery got? It died last night and had to get a jumpstart in a parking lot at 9 o'clock at night. Other batters last me at LEAST 5-6 years, this one just a little over a year! Now I'm nervous to go out and I'm too scared to go back to the business. I can't afford to take it somewhere else to have it tested, and God forbid replaced.

My daughter took her car to the first location to have her car looked at and after their running a…read moretest came back with a valve, $600. She has them repair, leaves, the car is still having the same issue. Takes it back and replaced with ford part and said no other issue. Leaves and same issue. She takes it to one of their other location just to see if better. The other runs diagnostics and comes back with $6,000 bill?? she calls the first location and they tell her they talked to the second location and now it's $1,500?! This experiance does not make you feel that you can trust this place. Now she's $600 out of money she doesn't have with a lot of dishonesty !

Went in for an oil change and it took 15 minutes from walking in to leaving. Alex went over…read moreeverything with me at the end and topped off wiper fluid, very thorough. Was about $120 for premium oil change, steeper than my home state but comparable to other Colorado oil change rates.

If you want your oil change done wrong, go here. I recently changed oil in our vehicle after the…read morelast change done by Jiffy Lube -- my wife who knows nothing about cars decided to take it here instead of just letting me take care of it like I normally do. Jiffy Lube left the washer off the oil drain plug, then over-torqued it to make it not leak since the washer was missing! They also didn't bother opening the oil canister drain and replacing that O-ring like they were supposed to (WTH, the small o-ring COMES with the new filter -- guess they just threw it away?). Then adding insult to injury, they didn't bother resetting the maintenance interval. I ended up changing the oil with only 2000 miles because the oil change maintenance message came on. After I had changed the oil I pulled the sticker Jiffy Lube puts on the window and happened to look at it. Come on, resetting oil maintenance on vehicles with a maintenance computer is a STANDARD PART of an oil change! It's even called out in the maintenance manual. But hey, if they can't put on a drain plug washer -- and somehow think torquing down way beyond specs is OK...how could I expect them to do something simple like resetting computer? Go somewhere else.

Nate was great to work with during my first visit to ColorAuto Service and Repair (Nate is the…read moreowner's cousin). I have been searching for a local shop to handle oil changes and minor maintenance work for my son's Subaru and I think my search is now over. As I stated, I just needed an oil change for my son's car (synthetic oil) and Nate and the guys in the back took care of that in record time. I had an appointment at 2pm and the mechanic came out at 2:25 to let me know the scheduled work was completed. My son mentioned that his A/C had been blowing warm recently, and the mechanic said he could take a look at it now. Before I knew it, the A/C had been topped off and it still wasn't the top of the hour. All I can say is fantastic service from this shop. $70 for a synthetic oil change for the Subie, plus the additional cost for A/C service. I did make an appointment for this visit, but I saw many others coming in as I waited to drop of vehicles for future service. If you're local to Castle Rock and seeking a shop you can trust, I highly recommend ColorAuto Service and Repair.

I've used this shop for both my personal vehicles and company vehicles, and they've been…read moreconsistently great every time. They're honest about what actually needs to be done and don't try to upsell unnecessary work, which is hard to find these days. Their pricing is fair and affordable, and the quality of work has always been solid. It's a relief to have a shop I can trust--I highly recommend them.

I love these guys! I brought my car in for routine maintenance. Yes the time in your life when the…read moreMaintenance light pops on and one begins to work on their reasons why one does not need to fix the whatever new thing shops find need to be "fixed." I knew nothing of this place but a friend recommended me to take my car here. Honestly, I was a bit uneasy since there are no windows to see the car being worked on. However, Marty, the Service Director took me back to see my car and address a few minor issues. Which were answered and taken care of. Oh and get this...At No Charge. Yes that is not a misprint. I walked out with a bill less than $60 and full detail of what my car will need In The Future and why. I can describe this place with three words...Honesty, Transparency and Service. I loved my experience so much I payed it forward and shared the name with a friend of mine. Who had a car twice as old as mine and also walked out of "Routine Maintenance" with similar experience. It's such a comfort to know I have a guy in the Auto repair world.

I have taken 2 cars there thought I would give this new shop a opportunity. I wish I would have…read morefound them sooner! I had my car at dealership for recall repair the dealership said I needed 3 different fluids changed because they were dirty. Called around and they told me they prefer to check the fluids first to make sure they do need to be replaced. Only 1 of the 3 fluids needed changing saving me money! The second time I had to have my car towed because I had very bad oil leak smoke coming from the engine. They found it sent me what they found by text link. I have never had a shop do that! Before I could read all of what they found they called me to go over it all. I will be back!

Quick, easy and reasonably priced oil changes. Both cars in and out within an hour. Chad, Ron and…read morethe mechanics are friendly and helpful. Get your car in for service or take your diesel to DCD. Thank you Castle Rock Auto!

They were the ONLY shop to get it right for me! Took my Chevy Avalance in for a clunking front…read moreend. Other places quoted astronomical costs for parts and service that wasn't needed. They found the problem and fixed it quickly for a very reasonable price. Thank you Castle Rock Auto Repair! You get all my business from now on.

I was charge nearly $400 to get a steering wheel bezel and helm installed on a boat that should've…read moreonly taken about an hour and I was charged 2 1/2 hours. I took my boat out and it was installed backwards so I had to take everything apart and reinstall it the right way myself. He also said he was gonna be able to store my boat inside, but it was stored outside and it snowed and my boat was full of snow. I gave him a boat cover to put on, but he never did it.

I have had several things done to my Highlander here and am very satisfied. Brakes and rotors some…read moreoil changes and diagnosed an electrical issue. Great place!

I've had my two cars serviced here for the last five years and have been treated fairly. Service…read morecompleted in reasonable time and the coupons are very appreciated.

I am not surprised that this Midas has an average of a 2.5 star rating. Their service and customer…read morefacing service is an unfortunate reality for the Castle Rock community. I'll spare the details of our long story and summarize this review by stating I'm giving 2 stars only because the manager, Luke, on duty waved the $40 service fee for the replacement tire that was under warranty. I will give them credit for the attempted half-genuine apology of, "we are sorry this inconvenienced you." When I asked in return what he would rate his company based on our family's experience he responded "4 out of 5 stars" and that right there is the problem. If you need tire services in Castle Rock, I would recommend Discount Tire off of Founders and if you need any other services I would refer you to Wessbecker Automotive. Before taking your vehicle to Midas, I recommend investing in an electric bike.

Wow, start to finish this is an amazing shop. They treated me better than the dealership (who…read morecharges three times more)!!! I watched them properly torque my lug nuts and test drive figure eights, then lug nuts check again. They asked. If I wanted text updates. I said yes. They texted in the shop, almost done, when the headlights were redone. Then when it went for tires I knew everything that was going on. I super highly recommend and appreciate this place!!!

I have never dealt with a customer service/technical support person as I did today, performed by…read moreDillion, while having the oil changed. The car is a VW 2023 and the dealer quoted over $120 and the Jiffy Lube told me that since it is a VW, I can only use their very best synthetic oil and would be approximately $140. Went to Walmart auto the following day and was helped by a gentleman named "Buster" I may be wrong about the name. Dark haired fellow and got me scheduled for an appointment and explained clearly and completely that I could use Walmart's synthetic and would be $58. The young man "Dillion" was the tech with the oil change. Big, bright and friendly smile and I was immediately put to ease with Dillion's obvious knowledge and expertise. He was simply Great!! From greeting me, to the service and through the payment step. Awesome and seamless, bravo to you Dillion and you are doing an excellent job!!!!!