We had an issue with our spa cover that was most likely a product defect. Jeremy handled the issue…read moreprofessionally and even went the extra mile and delivered a new spa cover to our house. I found that to be outstanding customer service. Thanks Jeremy and Henry. You guys are the best. Paul & Cathy Kukla

I came to the store with some service needs and they were Johnny on the spot. They saved my bacon!…read more I will be doing business with these guys again soon. They have my vote.

I had a spa emergency and they came the next day and were super friendly, professional and sent a…read morevideo of the work performed. I feel the pricing was super reasonable as well. Highly recommend!

My 15 year old hot tub needed some work about 2 years ago..Chris was great..over the last 2 years…read moresprung a leak and needed another part..Chris came to the rescue once again.. easy to work with, nice man, super knowledgeable and trustworthy..would use again should I have other issues.

Exceptional 5-Star Experience from Start to Finish! We recently purchased a hot tub from Imagine…read moreBackyard Living, and the entire process was absolutely flawless. Every single person we worked with went above and beyond to make sure we were taken care of. First, working with the owner, David Ghiz, was incredible--he was awesome to work with and made us feel so valued as customers. Nancy Duffy, the showroom manager and scheduler, was a total rockstar, keeping everything organized and making the logistics seamless. Finally, Kim came out to our home for our customer orientation and did a phenomenal job walking us through everything we needed to know. This was a true 5-star delivery from every single aspect. If you are looking for a hot tub, save yourself the time and go straight to Imagine Backyard Living!

Imagine Backyard has a great showroom, strong product selection, and the GM/sales team has been…read moresolid to deal with. But the installation/third-party delivery experience was the worst I've seen. The install manager blocked my driveway while my family was trying to leave, then refused to move/back out so we could get out. When I insisted they clear the driveway, they canceled the install and walked off the job. Great company and leadership on the sales side -- but the install/service side is a major problem. If you buy here, make sure you get clear accountability on who is responsible for installation behavior, escalation, and completion, because that part was unacceptable.

We recently completed a pool project with Thunderbird Pools (April 2026), and had a very positive…read moreexperience and are extremely happy with the final result. We interviewed 10 different pool companies before making our decision, and Thunderbird Pools ultimately delivered exactly what we were looking for on time, and on budget! The design process was outstanding from the very beginning. Jeff Hyler (our designer) was incredibly knowledgeable, creative, and professional. During the very first onsite visit, he measured the space and produced an initial design complete with pricing and visual renderings. That immediate concept helped us clearly understand what was possible within our budget and set Thunderbird apart from every other company we interviewed. None of the other vendors offered anything close to the same level of interactive design capability or onsite visualization tools, and it made an excellent first impression. After comparing proposals from multiple pool builders, including pricing, pool size, and features, we ultimately chose Thunderbird Pools because of the quality of the design process, our confidence in the team, the professionalism of the company and staff, and the overall value offered. The showroom in Surprise offered various color options and the designer Jeff was extremely helpful in making selections! Before construction and permitting began, communication was excellent. Once the project started, Joe Hernandez was onsite regularly and did an exceptional job overseeing the subcontractors and maintaining quality control. His experience was obvious, and he consistently paid attention to details, communicated expectations clearly, and kept the project moving efficiently. We always felt confident that the schedule, workmanship, and overall project quality were being managed closely. We were also impressed with the subcontractors Thunderbird used throughout the project. They were skilled, professional, punctual, and worked efficiently according to the company's online schedule and project portal. They never left construction debris when they were done and tried to keep the area very clean. Thunderbird's internal project managers also communicated consistently through phone calls and emails, keeping us informed during each phase of construction. Overall, the company demonstrated excellent organization, communication, and project management from start to finish. Most importantly, the project stayed within our target budget, and the overall construction process went smoothly in the timeline anticipated. After completion, Brandon Thompson handled the equipment startup, testing, and training process. Brandon was outstanding , highly knowledgeable about all the pool systems, thorough in testing functionality, and extremely helpful with maintenance and scheduling recommendations. He not only completed the initial startup and training but also returned multiple times afterward to ensure everything was operating perfectly and to answer any additional questions we had. In the end, the project was completed on time, on budget, and exceeded our expectations. With just a little more upfront clarity regarding owner's site pre-grading responsibilities and protection of existing property during construction, the experience would have been beyond expectations. We would absolutely recommend them to anyone considering building a pool.

We had a pool installed by Thunderbird that was completed in December of 2023. Overall, the…read moreexperience has been annoying and stressful. A lot of re-work for work that was not done correct the first time, messes being left in the yard, and poor communication. Now the cool decking is starting to lift. I notified Thunderbird about this weeks ago and included several pictures. I took the day off work to be here for the concrete company to do the work, two guys showed up, took pictures and left. Something that should have been enjoyable has turned out to be regrettable. Do your research before signing a contract with this company.

Paid cash for a 2023 Dimension One "Amore Bay" Spa. The delivery crew came to measure the job and…read moresaid it would "just fit." They quoted one price for the delivery, then raised it upon completion. I learned there's a known plumbing issue with this particular make & model's "volcano" jet in the center. It finally burst after only 11 months of use & now the spa leaks water daily. I've had it sitting empty for 2 weeks waiting for them to come and repair it @ almost $2K. I'm pretty disappointed in the product & the service, I suggest you buy your spa elsewhere.

Lisa is amazing!! Thank you for listening to our concerns…read moreand being the best! So kind, caring and ready to help with anything

Dolphin has been fantastic to work with! Dustin Brenda Adam and Jake have made this project easy,…read moreand seamless. They have exceeded our expectations. We will absolutely recommend them to anyone. Get started with Dustin, he is awesome!

We were nervous about building a pool since it was our first pool, so we did a lot of research and…read moremet with many builders. We are very glad we chose to work with Dolphin Pools. From start to finish, the entire process exceeded our expectations. Our salesman, Isaac Crouch, was fantastic and was always ready to help through the end of the build. He was knowledgeable, honest, and helped us design a pool that was perfect for our family and our backyard. Jake Wozniak, Adam Fish, and Brenda Alcott all did an amazing job keeping the project moving forward and making sure everything stayed on track. We loved that the team was incredibly organized and responsive, keeping us informed throughout the process and making everything feel seamless. We were very impressed by the excellent communication, professionalism, and attention to detail from everyone involved. The team genuinely cared about delivering a great experience and a beautiful finished product. If you're looking for a pool builder in Arizona, we highly recommend Dolphin Pools. Thank you to Isaac, Jake, Adam, Brenda and the entire Dolphin team for making our dream pool a reality!

Pelican Pools does an excellent job taking care of our pool! They are always on time, dependable,…read moreand true to their word, with excellent pricing. Our pool is always sparkling blue, and our pool equipment stays in tip-top shape. We couldn't be happier with their service and highly recommend Pelican Pools to anyone looking for reliable, professional pool care!

We needed a new pool services, reached out to Pelican Pools for a quote. They provided it quickly,…read moreand the technician was very knowledgeable and exceedingly helpful! Great price, highly recommend!

Can't express how happy I am choosing California Pools to do my pool and hardscape features…read more Enjoyed every day of my pool and things are as great as the day built about 2 yrs ago. The quality of their work is excellent and its value exceeded my expectations. Service has been nothing short of outstanding. They stand behind their warranty without complaint. Had an issue with oxidation on a water feature scupper and it was replaced without hesitation. Craftsmanship is excellent and they truly take pride in their work and care about their customer. Service department is one of the best around. Jenn in Service has been great! Very responsive, informative and updating me on issues without fault. Nice to have one person to turn to if needed, once the job is complete. I highly recommend them not only for their outstanding pools but hardscape features as well. You won't be disappointed.

Cory was absolutely amazing. His attention to detail is unsurpassed…read more He was professional and most courteous. You are fortunate to have him on your team.!!!! Joe Fucci

Just an update from today (June 25th) I received a call from the ROC. Sunstate has officially lost…read moretheir license to work In the state of Arizona. I now how to find another company to complete the work. Hopefully the ROC can recover funds from the breach in contract. Disappointed is an understatement and who knows what money I have potentially lost out on. I can not say don't go with this company as they are no longer in business but for any others experiencing this headache maybe try and file an official complaint with the ROC and see if they can help you.

Avoid Sun States Pool at All Costs!…read more I wish I could give zero stars. We signed a contract with Sun States Pool in March, excited to build our dream pool. After a long wait for permits, they dug a hole in our backyard and then ghosted us completely. They charged us an outrageous $4,000 for a hard dig, only to discover later that the actual cost is $2,800--an illegal upcharge in Arizona. This was a clear attempt to exploit us. To make matters worse, one of their representatives warned us that the owner might file for bankruptcy and urged us to get things wrapped up quickly. He was a referral from a credible source and clearly didn't want his reputation tarnished by associating with this company. We filed a complaint with the ROC, but the situation just keeps getting worse. The contractor who dug the hole stopped by and informed us that he never received payment from Sun States Pool. This revelation was shocking and confirmed our suspicions about their dishonest practices. In this economy, where so many are saving to build their dream pools, it's infuriating to see a company take advantage of hard-working individuals. Sun States Pool is leaving countless people with nothing but a hole in their yard and broken dreams. Where is the integrity in that? Please think twice before doing business with them

They have all your pool needs and are priced way better than Leslies,…read moreI will definetly buy there again,

This is how you run a business!! I called this morning about my swampy green pool in a panic,…read more incredibly friendly gentleman calmed me down and talked me through my options, when I arrived home from work everything I needed was on my porch and an email with instructions in my inbox. They have my business for life.