We have used LEC the past few purchases with EVa ,however we will not go back ever again. Purchased a brand new Rx350. Did all the number and agreed on everything They even said don't make the last payment on you car you are trading in. Long story short we record a letter the next month that last payment was never made called Lexus. They said they were handling it. We received these letters for 3 months and called many times. It has dinged our credit since they were 3 months late on payment. read more

Excellent service and a pleasant car buying experience at Lexus El Cajon. Martin Mikha was very helpful and knowledgeable, my wife got a 2017 NX200t F-sport and she absolutely loved it... We will definitely come back when we're ready to buy our next car. read more

Lexus El Cajon - Car Dealers Near Me - El Cajon, California

I have not had a car payment in many years, so the decision to have one was not made lightly. I have been "crushing" on the Lexus RX350 for months. Every time I saw one on the road I loved it from afar. So, when I decided it was time for me to get one to call my own, I went to Lexus El Cajon. Buying a new vehicle is always a long process, I know this. But lucky for me Kelly Austin was my salesperson. She was very intuned to my interests. She went above and beyond to make the deal happen. She was open, straight forward and really made me feel "she was on my side". We reached an agreement and I now have my very own gorgeous RX 350. I would not hesitate to go to this dealership again or to send friends or family there. read more

The 1 star is for the service department. In particular a rep named Christine or Christina. My husband and I have bought 2 cars from Lexus within the last 4 months. My car needs service so I called to get information in regards to an oil change. Christine was short, rude and unprofessional. It seemed as if I was bothering her. I won't be bringing either of our cars here for service and maybe Lexus of El Cajon does not care to have our business any longer. So sad because we were soo impressed with Sam who sold my husband his vehicle and I would like to support local business as I live in East County. I will just go to Kearney Mesa Lexus. read more

I purchased my 2013 Lexus ES 300h at this dealership approximately 1 year ago. This was my first Lexus and, as much as I was amazed by the car, I was equally amazed by the stellar customer service at this dealership. I mentioned in previous reviews how I inadvertently scratched this car twice and, each time, they kindly buffed out the scratches at no charge, which really impressed me. Perhaps the biggest test of this dealership as far as customer service is concerned, especially since I purchased the car a year ago, happened this past Saturday. Something hit my car on the freeway, perhaps, and took off some of the paint on my front bumper. The damage was fairly extensive and I was worried about what the prognosis might be. Ross calmly surveyed the situation and let me know that he knew several third party folks that could fix it at their dealership, he could get me a loaner, and to come back and ask for Marie. I came back several days later and asked some of the service guys about the bumper; the consensus was not terribly good; however, Glenn was able to get me into a loaner car right away, even though I neglected to make an appointment. Ross indicated that I would be dealing with Marie, who contacted me promptly and negotiated an extremely fair price for the job. The end result was absolutely incredible and would have cost me much more elsewhere. The difference is that Lexus El Cajon really understands the importance of treating customers like VIPs and providing excellent service!! The staff is extremely friendly and accommodating; for example, I left my sunglasses and parking permit in my existing car, and they retrieved them for me and left them for me in an envelope. Also, as they couldn't wash the car today as they needed to ensure it was dry, they gave me a voucher for a future detail! True concierge service; wouldn't go anywhere else! read more

Super shady, be very careful here with the service department. I just had my 2010 GS 350 here a couple days ago for a fuel delivery pipe recall, and they called me while they had the car telling me my valve cover gaskets were leaking and had to be replaced for $1,200. The car only has 80,000 miles so I was a little confused how that would be possible. I declined the service, telling them to just do the recall. They pushed back but I held firm with not approving the work. Get this! I just took it (2 days later) to my mechanic I have known for years, and he just showed me with an LED flashlight and mirror how dry the valve cover gaskets are and was able to prove without a doubt they are not leaking whatsoever. I could only imagine how many customers they have taken advantage of. Never returning! Very unfortunate, but this place has gone downhill. read more

So upset. Took my car in for routine service and was told my car was unsafe to drive. Cost: $3000.00 some oil change! Took my car to a local and found it didn't need a thing. Just liars and cheats here!!! Run away as fast as you can. Reporting them to corporate! Will never set foot in any Lexus dealer after this treatment! I was lucky to have a friend who sent me to an auto repair shop in SANTEE where I got excellent service. Shame on Lexus for trying to pull this trick! I've probably been taken before when I came here just didn't realize it. Scammers! read more

I could write a novel regarding my awful experience here but let's be honest, no one wants to read 6 pages of complaints. To the point....the manager, Rone, needs to educate himself about what customer service actually is. He was rude, unprofessional, and quite frankly, he was phony. Simply lacks the skills to communicate effectively. The dealership also needs an organizational analyst because many of the departments and employees are not on the same page. I could lay out all of the details regarding my experiences but for the sake of time, I will spare those details and end with this-head to Lexus SD or Escondido before you buy or lease from El Cajon. It will save you time, energy, money, and a headache, or consider a different make all together. read more

My overall experience at Lexus El Cajon was perfect. The drop off was great. The service was excellent. My recall on my LX was performed quickly and without any issues. While It was there I had them do a detail on it. The detail was perfect and they got some stains out I never thought would come out. Thank you Jennifer for the great experience. read more

Lexus El Cajon - Car Dealers Near Me - El Cajon, California

If you're looking for a new or used Lexus, this is the place to go. I had a great experience with my sales rep Joe Billones and his manager when we closed the deal. Joe was very patient while I test drove 3 cars, and there was absolutely no pressure. It was like hanging out with an old friend. Joe was really knowledgeable and friendly and he got me the price I wanted with no haggling at all. Thanks a BILLONES Joe! Love my new Lexus ES 350! read more

Lexus El Cajon - Huge thanks to Joe Billones at Lexus El Cajon! Love my new ride, you made it happen! - Car Dealers Near Me - El Cajon, California

This was initially a 5 star due to the service rep I had Christine baker she still is an amazing rep they have but I went to go get some body work done the guy lifted up my hood and noticed all you see in the pics posted below they install wanted me to come back I said no is there another rep who can do what ever needs to be done to make my car right I paid over 1700$ for this service which includes topping off all fluids brak check tire check a test drive and other things but they did nothing if I didn't need my body work done I would have never known that the work "they said was done and good " wasn't due to me going to another shop and to top that I spoke to a service rep I had previously worked with before and simply asked dhow could this have happened and this is a little concerning that this is the 2nd time I've had to come back for work that wasn't done and he basically told me well I have someone here ready to checkout so you can wait over there makingit seem like since I wasn't giving them my money I wasn't important enough to heard or talked to about paying over 1700$ worth of work not to mention within the past 5-6 months I've spent close to 8k worth of work with them I was told I would receive a call from the manager and never happened I don't and I'm not one for people getting in trouble for there Job so I won't say the service reps name but how he made me feel and the way he told me basically get out of the way because someone here is ready to pay was very non professional. I was a loyal customer to here I will not be after this read more

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I helped my sister look for a GS350 all over town and we came access El Cajon lexus. We called and spoke with Martin over the phone and even though we were not 100% sure about the car we can in anyways, went on a test drive, he gave us a great deal and within a couple of hours she drove her car home. I'm looking into a GS350 f sport myself and I know Martin and his team will take good care of me when I'm ready. The best way to know for sure is to give them a shot read more

We went to this Lexus dealership since its the only one around the area, We were looking their inventory outside the parking lot for about 20 min and not a single sales person showed up. We went inside the dealership we saw at least 3-4 guys wandering around and not even one greet us or offer any help except for a lady who was helping other customers. even tho she was busy she acknowledged us. The other sales person were too busy texting and doing what not. We made eye contact but again they just ignores us. I have a 2015 IS350 lease and my lease was up and I want to upgrade I guess I will take my business elsewhere since this people dont want to help us. They need some customer service clases or a new job where they dont have to deal with people or sales. dont judge a book by its cover. Horrible customer service. Never again to this POOR customer service dealership. read more

Lexus of El Cajon is my favorite place by far and I really don't want to write this review about this place, but this time I have to while I'm still waiting in the service department when I was supposed to be gone about 2 hours ago. I came for the " FALL DETAIL SPECIAL $167" I honestly was expecting a tremendous job from this dealership specifically but I was very disappointed and I could've paid less than this price for a better job and when I said something about some details for example the Floor mats are not clean or touched which is the basic thing that should have been done correctly, I got the blame back and thats when I was very disappointed. So many details were not cleaned or even touched. I really don't recommend anyone to detail his/her car there. A regular wash at a local car wash is very equal to this detail deal. read more

From start to finish the overall experience is nothing shy of outstanding as evidenced by the stellar customer service of sales agent Roni Younus and Financial Mgr Fernando. Very professional, courteous, attentive, reasonable, considerate, flexible, etc., moreover, fast and reliable service. Coverage of things to know about from flexible pricing to interest rate to additional coverage to payment plans and policy were all extensively explained and going the extra miles as far as extending the communication process to call them anytime should there be additional concerns or questions to ensure the customers were inclusively, exclusively and extensively attended to. What a place to conduct business with. No doubt a go-to place for cars, parts, services and above all, professional customer service going above and beyond the call of duty naturally and willingly. Very happy and well-satisfied with overall experience. Thanks for a job well done! read more

Knowledgeable staff, and extremely accommodating. Dylan (Sales) took in our requirements/wants and got us into a great Lexus RX 350 that fit our budget. Rone Isho was very professional and did not play any smoke n' mirror type games. He was very upfront and honest, which is rare in this business. Justin Kasper (Finance) made the signing extremely easy and comfortable. Low-pressure, very informative, and very much a successful experience for us. We will be returning in the future! Thanks Lexus El Cajon! read more

I just want to give a huge thank you to Joe Billones, my sales consultant @ Lexus of El Cajon. He definitely helped me so much yesterday into getting my first Lexus IS. I had a Scion tC previously so I have been a part of the Toyota family, but the customer service that I was shown yesterday was something I definitely appreciated. It was genuine and sincere and I will never forget it. Thank you so much Joe and to all of the staff at Lexus who took care of me all day you guys are EXCEPTIONAL & worth more than 5+ stars! read more

Lexus El Cajon - Car Dealers Near Me - El Cajon, California

I experienced LESS THAN Amazing (yes, their slogan) at Lexus El Cajon today. After purchasing a brand new RX450h last Thursday, I called on Friday to make an appointment and have the paint sealant applied to the car. I spoke with Guest Relations Manager Marie who made the appointment for me. I explained how important it was to bring the car early so that it would be ready by early afternoon thus I could avoid heavy commute traffic heading eastbound from the beach area to east county after 3 PM. She completely understood and told me it would take 4-5 hours for the application to be completed. I made the appointment for today (Tuesday) at 9 AM so the car would be ready by 1 or 2 PM. I also had some questions for the Tech Specialists (Hassan or Julia) which I would ask when picking up the car. I arrived at 9 sharp and was told my service writer would be Logan. He set me up with a loaner car and told me my car would be ready in about 3 hours. I drove home and waited until about 1230. Having not heard from Logan yet I called to ascertain the status of the work on my car. Logan told me they "got really busy today" and that my car would not be ready until 5 PM. Obviously, my car got pushed to the back of the line. The Enform Remote app showed me an alert that the car wasn't even accessed until 1230 - it sat for over 3 hours without being touched. During my call to Logan I explained why I needed the car earlier and how difficult it is for me to get to Lexus El Cajon during commute traffic. His response was "sorry about that" but his tone of voice said "I couldn't care less". I had to return to the dealership at 3:30 PM and wait around until 5 to get my car to avoid getting stuck in stop & go t. This was my first experience with the Service Dept at Lexus El Cajon. What do you think the odds are that there will be a second one? Not gonna happen (Experience that Amazing!) I have upgraded Lexus El Cajon to 4 stars after my car was detailed there the other day. The car was taken on a road trip the week before and needed more than washing. Also, it suffered some scratches from a careless shopping cart operator. Not only did Lexus El Cajon do a great job of cleaning the car, and buffing out the scratches - but finished the work 2 hours earlier than promised. This was quite different than my first experience so I owe the dealership an updated review to share my satisfaction with the improvement in their service. Good Job and Keep Up the Good Work!! My "Experience" this time was much closer to "Amazing" read more

Thank you Lexus of El Cajon! You guys were friendly, helpful and fast. I was in and out of there in no time. I had a recall on my Lexus and took it in for a fix. From start to finish, they were awesome! They gave me a loaner, washed and filled up my tank to my car. Now that is what you call great customer service!!!! read more

DO NOT LEASE HERE. My wife and I have been Lexus lease customers for 4 vehicles. We currently have an is250 f-sport (great vehicle). I have never had an issue till we went to Lexus of El Cajon. We were told that if we got another lease that the overage on miles we have on our current lease would be forgiven but a few months after the lease was completed, low and behold we get a bill for almost a grand and a half. We attempted to get in contact with someone to get this problem resolved but just got the run around. The manager was never available and he never contacted us despite multiple messages. Afterward we contacted Lexus at corporate level and they said not to pay and to try to resolve it at the dealership. However without being able to get anyone from the dealership to help us the bills went to collection and now I feel like I'm being intimidated into paying or suffer points loss on my credit report. I feel bad because a great brand is being tarnished by horrible customer service, lies they make under the guise of business, and a dealership that will do anything to take a dollar from the people they are supposed to service. I will never do business with them again, even if it means I'll go out of my way to find another Lexus dealership. I implore you to find your next Lexus lease at another location. read more

I have bought 2 Lexus vehicles here. I love them! We come out happy every time. Even when it just comes to an oil change.

The service department here is the best. I usually deal with Robert. He is responsive, explains everything well, and very courteous and a little funny. read more

Update 4/9/21: I now have the platinum extended warranty as originally negotiated. Issue was resolved within 1 day once I posted my original review. read more

Joe Billones is a great salesman!! I would like to give a high praise to my salesman Joe Billones, he was so genuine and professional.His approach was no pressure at all compare to all the dealers i encountered.Thank you for your patience and staying late to wrap up the deal. I'm so glad we drive to lexus el cajon. I will recommend Joe Billones to all my friends and family. read more

I've purchased a 2020 Lexus RXH and wanted to put door edge guards on my car. The dealer were I original brought my car, installed the cleared guards but, I thought it wouldn't protected for any door dings. Glenn from the service department in El Cajon, told me that changing the guards from the clear to the metal will probably come off in a few years so he will not recommend it. I took his advice and saved me over $300. Also, since this is the first time I've ever owned a Lexus, he also told me about some features that I had question about that the place where I bought it, didn't informed me. And, he gave me his contact number to call him if I have any questions in the future. Thank you for the great customer service as well as treating like I'm part of the family. read more

After shopping for a month and visiting different dealerships around San Diego I'm glad I came across the Lexus in El Cajon. From the moment my friend and I walked in we were greeted by Joe Billones. After having horrible experiences with different salesmen around San Diego it was refreshing meeting someone like Joe. He never ever made you feel pressured and took the time to explain all my questions and concerns. It literally felt like I was buying a car with a family member who was looking out for you. I'm grateful I made the drive to El Cajon and for the service Joe Billones and Lexus of El Cajon provided! read more

Lexus El Cajon - Thanks Joe - Car Dealers Near Me - El Cajon, California

Came here for my complimentary 10k service. Less than mediocre service with the service techs. They weren't rude but not as pleasant as I would hope since I imagined Lexus to be of a more professional and classy brand. I was excited for my free car wash since I brought my car in super ugly from all the rain and dust recently. I came out to check my car and my paint was absolutely scratched!! Not like a deep car being keyed kind of scratch but you can see all the swirls on my car from the wash!! It looks like they didn't even bother to rinse off the dirt and dust before they started to scrub it! So now my brand new IS250 has a messed up paint job! Good work Lexus of El Cajon! Not as excited about my car now.. I wrote a review request on their website about the service and my messed up paint and NO WORD from them! I WILL NEVER BRING MY CAR BACK HERE! Get your service done at Elite Service Center!!!!!! SHAME ON LEXUS FOR RUINING MY PAINT JOB ON BRAND NEW CAR!!!!! read more

I have the unique and fortunate experience of purchasing three vehicles from here in a very short period of time. Me and my wife purchased a used, non lexus vehicle, a brand new lexus vehicle and a used, certified lexus vehicle. And each time we were given great information and were met with a willing and able staff who worked hard to get us into the vehicle we wanted. Eva is a dream come true from a customer perspective; and I know the management loves her there as well. She knows her stuff and worked exceptionally hard to guide us to make our own, informed decision. Even when I changed my mind last second, instead of being upset on time wasted, she was just as happy because she knew I was going with the vehicle I really wanted. I was also able to witness the manager, Fernando, stick up for his employee when he was being harassed by an unreasonable and aggressive customer. She didn't know the process of buying a car; but s she knew a lot of 4 letter words. In the interest of his employee(and the other customers in the store), he handled the situation calmly and put the interest of his staff and the other customers by forgoing a sale to remove the person from the store. Also, big kudos to Patty who helped us with the financing, which was made more complicated by a bank error. And, their prices are below MSRP, which can't be said for nearly any other dealer in San Diego-especially one's who sell luxury cars. This will be our new home for buying cars. Great job everyone! read more

Just bought a vehicle here and everyone was quite helpful and courteous. My salesman was Brandon and he was very easy to deal with and I would definitely work with him again. read more

Once again, fantastic service from the Lexus team! I brought my vehicle in for an oil change, my service consultant was Terry. He informed me there was a recall on my car that needed to be fixed, and already had a courtesy car ready for me to borrow. He just asked that I return the vehicle with a full tank. Unfortunately I was not able to return the car the same day, and due to my work schedule could not return it during regular service department hours. Terry kindly arranged for me to drop of the loaner and pick up my vehicle with the receptionist after hours. When I picked it up, I was delighted to see they had FILLED MY GAS TANK! Talk about customer satisfaction..... Still no car washes, but they thoroughly vacuumed the carpets and cleaned my windows. Thank you for always giving me Five Star service!!!! read more

Bought a used ES 330 elsewhere in 2010 with 60,000 miles. Immediately pumped $1,200, then another $350 in service checks and preventative maintenance via Lexus San Diego. Car was in and left in relatively great shape. An oil change with Bob Baker 6 months ago yielded no reported problems. Fast forward 10,000 miles from all that preventive maintenance (to include my Bob Baker visit), I opted for Lexus El Cajon (and its new management) for an oil change, then agreed to new set of tires. Once the initial work was completed, I get a call from my Lexus El Cajon service advisor that may car was in need of roughly $2,000 in additional repairs. He insisted that they found multiple problems, to include cracks in "engine mounts", "pops" in steering columns, and transmission leaks. I was floored. After an hour conversation with him and the Sales Manager (most senior person working), what was telling about these twists to the real truth underneath the scare tactics and "recommended" fixes is that I also apparently needed to replace two air filters. Air filters are not cheap, mind you. While it is very difficult for a laymen to know whether or not these cracks, pops, and leaks really mean anything, most can tell whether an air filter is dirty. So after the Sale Manager labeled me someone "who strikes him" as complainer, I had Lexus El Cajon pull the air filters . . . and they head plenty of life left. When my advisor had to blow off a leaf and said "See!," I knew I was being had. I'll stop short of accusing Lexus El Cajon being fraudulent. I will, however, insist that they were incredibly short-sided. I suppose since this service was done on New Year's Eve and the maintenance bay was nearly empty, they thought they could make-up a slow sales day with just one customer who was all too agreeable to buy highly marked up tires. Think again. Eric Clifford (619) 550-6119 read more

This Review is for the gal who answers the phone in the SERVICE Dept. I may be new to the Lexus owning world but I am not stupid or clueless. I called on Friday evening looking to get my headlights replace because the previous owner had to different color lights. Now i know these headlights are $60 for a pair because I priced them online. Low and behold I was quote $300 to change 1 light bulb...are you friken insane! I was told that these light bulbs were very expensive and that was the price. I told her no thank you. Now mind you I can buy the bulbs myself and have my mechanic or pep boys but them in for free. So Lexus El Cajon if you want my business in any way maybe you should not try and rip me off in changing a friken headlight. I did not want the whole casing which is $300 I know that too because I look it up online. Big Dummies! Even though I did NOT buy my used Lexus from your dealership doesn't mean you treat me like a second class citizen! read more

Had the opportunity to work with Dylan Ramo from Lexus El Cajon a few weeks ago. Most of the other dealerships we went to made the buying experience more difficult then it had to be, especially considering the cost of a Lexus vehicle. Dylan went above and beyond to make our buying experience as easy as possible. I purchased our new RX and had no way to get my other vehicle home, so he offered to drive it to my place the next day and even put some gas in it. Highly recommended! read more

I really wanted to love this dealership until today that I took in my car to get serviced. This was the fourth time that I took my 2019 Lexus to get serviced and today was just awful. I had an appointment at 11:30 and was not helped until an hour later. What's the point of appointments? To get a rental car was another 30 minute wait and charged me $50 when I was told there would be no charge. No hand sanitizers anywhere, You would think they would be a lot more cautious and sanitary. Aside from that, I spent about 1,000 today for the service, they tried charging me another extra 100 for who knows what. I showed them the original receipt and they changed it back to its original price. Money hungry much?? I bought an expensive part and they still had to charge me for an installment fee when they also told me there would not be an installment fee. Today was just horrible, unprofessional and unorganized. I will definitely not be coming back for service here again nor be recommending anyone again. read more

While I'm sure everyone at this great dealership is amazing, I want to give a particular shout out to Dillon M. After weeks of trying to find a very specific Lexus and dealing with overly aggressive dealers, I was so happy to find Dillon and El Cajon Lexus. From the communication and customer service to the deal we received and personality of everyone we interacted with; I highly recommend this dealership. They were even willing to hold the car for me for a couple of days. This was particularly important since this particular car doesn't last long at any dealership (I know this because I was placed on 2 waiting list and missed out on buying the same vehicle all because another dealership wasn't willing to hold it). While any dealership can offer you a deal, it was the transparency and straightforwardness of the dealing that made me feel so comfortable. If you're remotely near the San Diego area (although I drove from 4 hours away and still found it worth it) I would go to the Lexus El Cajon dealership. Plus they put a nice big bow on the car when you buy it for a picture. How can you beat that? read more

Lexus El Cajon - Car Dealers Near Me - El Cajon, California

I bought a 2016 Lexus CT200h from Lexus of El Cajon after making the switch from my BMW 535i and had the best experience. Joe Billones, Sales and Rone Isho, Finance were amazing throughout the entire experience and were very knowledgeable with their products. I came into to purchase a pre-owned vehicle but with their assistance, I was able to lease a brand new Lexus. Thanks again for your help and for gaining a new, loyal customer! read more

Lexus El Cajon - New Lexus on left and ditched BMW on right! - Car Dealers Near Me - El Cajon, California

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I was very close to purchasing a vehicle from here, but ended up not buying because of their ridiculous salesman. I came to this location to test drive some vehicles. After driving a Lexus, I noticed a nice vehicle (not a Lexus) that was on the lot for sale. I test drove it and really liked it, but it was getting late, I had plans that evening, and the woman that was helping me that day was very busy and did not seem like she cared about selling me a car. She was nice and let me test drive whatever I wanted, so I did appreciate the low-pressure sales from her (hence the 2 star instead of 1 star rating). I went home to think about it and was still thinking about the vehicle a few weeks later, so I checked their website and saw it was still listed on there. I called to confirm they still had it and they said they did, and asked if I'd like to make an appointment to look at it. I didn't know what my schedule would be like so I said i did not want to make an appointment, but I would come in the next day some time to look at it. I showed up the next afternoon and they acted like I had an appointment. They even had the phone number I called them from (which I definitely never gave them - it was my work number). It kind of annoyed me that they made an appointment after I specifically said no, but whatever. I test drove the vehicle one more time with a male salesman (I think his name was John), and then we went inside to "run the numbers." Once inside, John ran the numbers for the sticker price of the vehicle, which was ridiculous because the listed price online was cheaper than the sticker price. I told John that, and he acted really surprised and told me I must be mistaken, but if that was true it must be a mistake because they'd definitely be losing money at that price. Yeah, right. John pulled up the website, and lo and behold, I was right. He quickly ran back to re-run the numbers at the online price. When he came back, he was going on and on about how they were losing money on this deal, and it must be a mistake. It was so obvious he was full of crap...a stereotypical, sleazy used car salesman. I attempted to negotiate down from that number (the online price), and John would not budge. I offered him an amount which ended up being about $1800 below the listed online price (vehicle price was almost $40,000), plus all fees, and said it would be a done deal if he could do that price. He would not even talk to his manager about it. He just said no, and seemed annoyed at my offer. At this point, I'd like to remind you that this was a non-Lexus vehicle on a Lexus lot that had been there for AT LEAST 2 and a half weeks, and this man would not budge from the same advertised price that had been on their website for at least 2 and a half weeks. The absolute best John would offer was to come down $800 from the advertised price, including all fees, although he didn't even offer that. He said I'd have to guarantee him it was a done deal at that price and then he'd talk to his manager and see if he'd do it. (Again: yeah, right.) My boyfriend told him we'd seriously consider it at that price, and to talk to his manager, and he became agitated and said no. At this point, we were essentially $1000 apart on a $40,000 vehicle and this guy would not even pretend to budge. I got up to leave and he rudely said, "I can't believe you're going to walk away over $1000. You can finance that for nothing." I politely thanked him, told him he knew the amount I was willing to pay, to call me if he wanted to sell me the vehicle and I walked away. At that point, it was the principle. John was a jerk. He did nothing to sell me the vehicle and not deserve a commission. He tried to charge me more than the listed online price, and then didn't believe me and seemed annoyed when I brought it up. He wouldn't come down at all from their listed online price. Who pays the list price for a vehicle from a dealership? If I was dealing with a nicer salesperson, I probably would have bought the vehicle. I kept an eye on the vehicle online - it sat on their lot for another few weeks with the same online price. Strange, considering it was an obvious mistake and they were losing money at the price, right? ;) read more

Chris in Service is AMAZING! Took wonderful care of our Lexus & made sure we had a loaner while our vehicle was being serviced for several days. He was sooooo nice and professional. I offered to by him lunch and he kindly declined but he definitely deserves it. read more

Phenomenal experience leasing a new UX at El Cajon. Eva Martin made the whole experience easy and pleasant. Great team from sales management through finance. But be sure to see Eva. She's knowledgeable, patient and best of all...efficient. No time wasted with price haggling. In and out in an hour. Best deal we could get anywhere in So Cal read more

If you ever want the best service and the highest... most outstanding sales person... seek out Martin Mikha! I met him just prior to Thanksgiving 2018. He wasnt rushed to go home to celebrate the holiday like others. He listened to all that I wanted and found the perfect car for me. We negotiated and were both happy... He worked for months to wait for shipping deliveries and sorted thru all cars until he located my ES. I have been driving my car for 2 weeks! He is a man who will work for you and with you. He keeps his word. He does not waste your time. There are no games or bs. His attitude and respectful nature shines thru. He is not condescending. I happened to hear some comments others men standing around said and one rather sarcastic comment made to me... but Martin took care of that issue and by being hi.mself he made working with El Cajon Lexus a delight. I look forward to buying our next car ... before the end of the year. It will... be with Martin. Thank you. Do they know what a gem you are? read more