I made a visit to Livermore Ford back on Saturday 6/29 to look at the new S650 2024 Mustang GT in person. I wanted to see the color difference in person (vs what they look like on Ford's website) and check out the interior before placing an order. I was greeted promptly by Jay, the sales manager there and he showed me his inventory at the time. I didn't need a test drive but since he offered and let just me and my buddy test drive the car alone, I thought that was pretty cool. I also like that he didn't press or pressure me like the typical aggressive car salesman, so the test drive and his approach earned my business. I asked Jay if he needs a security deposit for my custom order but he declined. I returned the very next day on 6/30 to place my custom order in person. Jay was not there but he directed me to Shak, one of his associates. I wanted to make sure by ordering with Shak, that Jay still earns the business and commission. I also work in sales so I know how that goes and would be appreciated. Jay assured me it was OK as Shak works under him and on the same team. I was advised the custom order will take about 2 months to fulfill, which was not an issue as I'm not in a rush and I understand given the circumstances of a custom order. After placing my order, I would get an email from Ford every 45 days with status as promised by Ford, but it was just a simple email that confirmed my order was received and being worked on. On 9/20 I texted Jay to see if he had any updates or insights since I hadn't gotten any movement from Ford on my order and he simply replied "they will contact you when the build is scheduled. Don't worry, we're on top of it". Still no movement so on 10/26, I drove down to Livermore Ford to see them in person for an update or at least let them know I'm serious about my order and purchase. Jay was with another customer so he directs me to yet another sales associate, a young guy Jabari. From speaking with Jabari, I learned that Shak is no longer at Ford but now works at Lincoln next door. I also learned that when Shak placed my order, he never entered my info into the Livermore Ford's database as a customer. Jabari went to the back office in an attempt to appear like he's calling Ford Corporate for status, returns within 2 minutes saying it's being worked on and it'll just be another month or two. I knew that was a lie because I didn't get a scheduled build date from Ford so those timeline just didn't line up. As I'm leaving, Jay comes to greet me and asks if I'm here to place an order. I reminded him that I've already met him, been in contact and already had an order in as of 6/30. A little annoyed at this point as I feel like I'm just getting the run around. Jay assured me again, but in person this time "I'll follow up on Monday and get back to you. We're on top of it". That was yet another lie, he never followed up with me after that. We are now 45 days away from 2025 and I've lost all faith and trust in Livermore Ford with my order. All they do is blow smoke up my arse everytime I either call or show up in person for an update. On 11/21, I decided to call Ford corporate. I need answers! I need to know if my order has been lost or if it will ever be fulfilled. To my surprise, Ford corporate answered the call within 2 rings. Long story short, I learned that production for 2024 cars stopped on 10/7, and my order had been basically sitting at idle since 6/30 without any movement or activity. The marketing rep there was very helpful and knowledgeable, said she will escalate this and follow up with me once she has an update. She also thanked me for my patience seeing that my order was placed on 6/30 and basically just sat. Today 11/27, the same marketing lady that helped me last week called to let me know the status. My order for 2024 has basically "timed out" as production for 2024 cars stopped on 10/7. And recommended I follow up with my dealer to re-place a new order for 2025. I already knew the outcome at the point and completely lost faith and trust with Livermore Ford so I placed a new order with The Ford Store Morgan Hill. The customer service level has been night and day. My review and post here is really to just warn future customers and pay it forward. I lost 5 months of time that I'm never getting back and the 2025 car has increased in pricing by $4K. Thanks to Livermore Ford I not only wasted 5 months but I now have to pay $4k more for the same car and start the new order from scratch. If I could leave 0 stars on this review I 100% would. I will let everyone I know on all of my social medial platforms and in all capacity, to never deal with Livermore Ford. The absolute worse car buying experience, and completely unacceptable. read more

I haven't bought a car here, but I'm pretty sure I would not. They had a Bronco with a list price of $43700. They added some optional theft protection and paint protection for about $1800. And then added a $20000 markup. That's 43% over what the actual value of the car is with options. read more

Livermore Ford - Window sticker. Ford Bronco. - Auto Repair Near Me - Livermore, California

great customer service advisors and sales team was amazing. helped me out a lot definitely recommend to all my friends and family

Really good customer service. Sami and Jay were very helpful. Very satisfied with my choice. Thanks Ford Livermore for your help.

Getting service done here has been a nightmare in the past and today when I arrived for a weekend oil/service I was expecting to be stuck here all day but Jordano and Joshua were great. They dropped me off at a nearby restaurant and everything was done before I could even finish my lunch and my car was washed and looking great! Glad to see the level of service is being stepped up here. Hope this continues. read more

They sell lemons. Wont be coming back here. Sold a navigator with lots of issues, i wish i looked at the reviews...

Brought my vehicle in for some recall repairs They had my vehicle . for 2 days and did a Factory reset . Picked up my vehicle and it still has the same issues . I also had another warranty issue that they blamed me for . Run from this place ! I'll be taking my vehicle back to where I bought it where they will do the proper repairs correctly ! read more

"Thank you for all your help Chris Viray in finding the right car for me - your knowledge and patience made the whole experience easy and enjoyable!" read more

I came into Livermore Ford after car shopping at multiple dealerships around Livermore. Walked around the lot with the intent of test driving and potentially making a purchase. Not a single person approached me. I came in to use the restroom and wasn't even acknowledged. A friend I was with waited at the table in the center of the showroom and he also was not acknowledged. There were multiple sales persons on site sitting behind their desks, they clearly noticed us looking for help but didn't bother. Worst, most disrespectful experience I have ever had. Train your staff on the 10 second or 10 feet within the showroom greeting rule. read more

Overall experience here was, Meh. Went in on 11/28 to look at a used 2018 Audi SQ5. Troy Johnson, the salesman, was helpful throughout the sales process and answered all my questions in a timely manner prior to coming in. I looked at several other SQ5's in my area and this one was the absolute cleanest I viewed. It was a tough decision nevertheless, but my preferred SQ5 at Stevens Creek Audi was sold the same morning while I was in Livermore. I decided to buy. -Salesman was good. He was kind enough to deliver my car 20 miles out. -Sales manager - Average. Attitude was, take it or over leave it. No efforts were made to make sure I was satisfied with purchase. -Finance manager could use some milk. Yousef, the sales manager, was a bit sour during the signing process and looked visibly upset when I called out their "VIN Etching" added onto the price for 349.99. I told him that I did not want this, but according to him, it was "baked" into the price. Dumb, in my opinion. All the "VIN Etching" stickers peeled off EASILY and are an absolute waste of MONEY. Complete dealer BS so they can make more money. I was only given one key and I asked if I could possible have them give me a new one. They said no. Again, no effort to make sure I was satisfied. Would I come back as a customer? Nah. Would I recommend this dealer? Nope. Could the overall experience been better? Absolutely. Have a laugh and view their "VIN Etching" placements on my car. You'll see that non of them were actually stuck on correctly. Others were just stuck on top of each other. 349.99 for this, ey? read more

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Dianna In service was kind, and patient as she assisted me in getting information about a vehicle my company has there. It seems this attitude is part of the whole service group. I have not experienced this sense professional pride in others often, and actually look forward to working with them again. -Thank you read more

Terrible car salesman that tried shoving everything down my throat even after tell him what I was shopping for. Go to CarMax in Livermore!!! Way better pre owned selection!! And WAY better salesman. read more

I bought a truck from here December 2024, the day of purchase they were nice. But some details about the paperwork seemed funny after we had reviewed it. They added on a bunch of stuff without even telling or asking me. My wife found it on our contract. So I went down there to get it removed and refunded towards my final cost. I signed an agreement of termination of services and he said it would take 4-6 weeks to show on the total cost. It's been almost 3 months and nothing has changed. Every time I call the finance manager he cancels my call, every time I call the dealership they say we'll call you back. It's the worst customer service I have ever experienced and highly recommend you don't go here. They are a bunch of crooks! read more

We purchased a 2017 Ford F350 on August 7, 2023 and unfortunately after traveling from Folsom CA to Livermore CA we did not have adequate time to inspect the vehicle thoroughly (our fault). More importantly the dealer did not advise us the vehicle only had one key until we were leaving, the dealer did not disclose the outrageous gashes/scratches on the roof of the vehicle that they ABSOLUTELY knew of and today is September 18th and they still have not paid off our trade-in vehicle, which they are REQUIRED by LAW to do in 10 days. We have called countless times and can not even get the courtesy of a phone call. I will be turning to CA Dept. of Consumer Affairs! We have purchased many many cars and NEVER have we had a bad experience let alone a HORRIBLE one. If you are considering this dealership, my advise is to RUN AND RUN FAST, you would be better off walking than driving one of their vehicles. read more

Livermore Ford - ROOF IS GOUGED - Auto Repair Near Me - Livermore, California

I had a great experience at this dealership. I bought a used vehicle for my teenage son everyone there was great. Special shout out to Ally, he explained everything so well to my son and I. read more

This was the worst car buying experience imaginable. I can't even begin to list all the lies and deception, they have given me the past few weeks with my new vehicle I will be getting my lawyers involved, Better Business Bureau, you name it. RUN from this place! read more

I made an appointment to get a recall issue taken care of after waiting over a year for the parts to come in. When I arrived for the appointment, I was told the parts still haven't arrived. So why do you give me an appointment for an issue you are not able to take care of at the time? And why is it they could not call and inform me the parts were not in? I was informed they had no idea when parts would arrive and when they did, older vehicles would be addressed first. I was also told I could buy the parts on Amazon and bring the car back in for repair. I was also told I would need to pay for the repair and reach out to Ford Corporation for reimbursement. Why is it the parts are available on AMAZON, but not at the dealer itself? Makes no sense at all. I was on the way home from my appointment, and received a call saying I had missed my appointment. What the heck?? No communication at all as I had just been at Livermore Ford. The service advisors did not seem concerned about taking care of this safety issue. At this point, I have no idea when my car will be repaired but when I finally have an answer, I will find another dealership to bring my business to. read more

Easy car sales with Ashley Flores and her manager. I told them what I do not want as they tacked options in the price and I said they can take it off, but after a few back and forth, I got the price I wanted. So far the easiest car buying I've had so far, which is the 6th for the past 12 years. read more

I walked into the dealership and was treated by Albee, a twenty something male with a big smile on his face. I'm sure working on New Years was top of his to do list. Anyway, we came to look at Lincoln's, I had test drive multiple other brands of SUV's and all of them felt bulky and heavy. So I decided to try the Lincoln, a bit out of my price range but If this is going to be the car my children grow up in, I'll work out the details of the price. Albee asked a couple questions, what brought us in, what we we're interested in, if we had knowledge of the brand and the things that were a hard yes for us. He then took us to a couple models, and explained what the differences were. Originally I was dead set against the extended version and when he pulled them side by side it was such a slight difference on the outside but a major difference on the inside(trunk space). It was an easy sell as he explained you can always use less space but you can never get more. And he was right, I would of regretted not getting the longer version. Now that the two Lincoln's were side by side I was also able to compare the 2020 and the 2019. The 2020 had some fun upgrades than the 2019, but it was nice being able to see them and compare without having to walk around the lot. At the end of the day we settled for the 2019 Lincoln Navigator Reserve L and I'm extremely excited about my choice and my car for the next decade. Albee was amazing. I'd buy a car from him again- hopefully not anytime soon! John in finance was equally amazing. Friendly, honest and super knowledgeable about what he could offer for what price. He broke down each package, explained about extending our warranty and really the perks of buying from Lincoln. Overall I'm happy with my purchase. The staff here made it easy, and I left a happy customer read more

Livermore Ford - Auto Repair Near Me - Livermore, California

Zameer Ahmad of Lincoln Ford was an absolute pleasure to work with. Because of Zameer and his stellar service I drove off into the sunset with my brand new Ford Bronco. Thank you for making my dreams come true and treating me with respect and kindness during this big transaction. KeyPoint credit union provided amazing service and a super competitive auto loan rate that made this experience even better read more

I bought out my lease on my Ford Escape I couldn't be more pleased. Great job I knew exactly what I was dealing with especially the Residual Value and extra costs. I did buy the maintenance package. I would recommend Rick Osmani and this dealership. read more

We are very pleased with the treatment we received at Livermore Ford Lincoln dealership. Alfredo was patient and kind. He explained everything about our new Consair. Ricardo explained all our options and provide us with the best deal possible, and Salman made the financial signing comfortable. If you're looking for a caring responsible team of salespersons, I would recommend Ford Lincoln in Livermore. read more

I needed to get a new key fob for my ford edge. I did not get what I was asking for. I will never buy a ford because this dealership has THE WORST service department for their customers!! I was contemplating getting another ford, but after too many times of awful service, I will never buy a car from Livermore Ford. We had to drive to Walnit Creek to get our ford serviced. read more

Quicklane review. Thank you to Erik G. And the Tech that worked on my vehicle. I brought my car in for an oil change and after checking my brakes they recommended replacing the rear brakes. Trying to save some money I checked with my local tire shop and they quoted me about $110 less. I brought the car over to the tire shop and they claimed that Quicklane over torqued my lugs and they could not remove my wheels. They sent me back to the quicklane to have the wheels torqued to spec and "have them replace the lugs if they break" I drove back to quicklane and Erik greeted me to see why I had returned. I explained what the local tire shop had said and he assured me they do not over torque. Not only that he had the Tech come out and loosen and retorque the lugs to spec. The tech was able to loosen them easily and not a single lug 'broke off',' as the local tire guy said it would. I really appreciate Erik and the Tech showing me rather than just telling me that the tire guys was wrong. Will be returning to have my Brakes done at the Quicklane Tomorrow thanks to Erik and the Tech. read more

I am amending this review to recognize that this dealership seems to be trying to build their reputation for honesty and trustworthiness. My initial sales experience was quite pleasant, with the staff quite knowledgeable about the vehicle I purchased and doing their best to work with me on the overall transaction. Ali in Finance was very helpful in this regard. After the purchase I had a couple of post-sales issues that took awhile to get resolved, but I want to credit Harris for stepping up and personally seeing to the resolution of the second item. While I can't quite give them five stars I will definitely give them a chance again on my next vehicle. read more

I took my car here to get serviced and I was overall not pleased with the experience. I needed a oil change and tire rotation. I had a $25 coupon. On the phone I verified if they would take the coupon. They said just bring it in. When I got there, the service advisor said he's already giving me a combo price for both the tire rotation and oil change so he can't take the coupon or else he would be "doubling up". hmm... sounds kinda fishy. Maybe I should have left at that point but I really needed that oil change. I picked up the car later and paid with credit card. After I got home, I saw that the charge was about $3 higher than what they told me. Turns out, they charge a convenience fee for using the card. WTF?! $3 is not much but only mom n pop stores should be charging this, not car dealerships! They certainly should have said something before the charge, or have a big sign indicating there would be a "convenience fee". I should have checked more carefully but I believe they did not do the tire rotation. On the paperwork, I confirmed that a tire rotation is asked for. On the list of items completed, I don't see tire rotation mentioned. My car is front wheel drive. The front tires look more bald than the rear after I got the car back, and it should be the opposite if tire rotation was performed. I don't think I was charged for tire rotation, but looks like they just straight up forgot this item. To be fair, all the tires are pretty bald so maybe this is moot. But still, if they weren't gonna do it, should have said something. Here are some other minor things that irked me about the whole experience. I tried to make an appointment online, but their system is totally unusable. Try it if you don't believe me. So I had to call. At the waiting area, I noticed they had separate receptacles for trash, recycle, and compost. But they all go into the same bag underneath! What?! I don't think any of these items on its own merit me leaving a one star review. But there are just too many small things that make me not wanna come back here. read more

I have purchased three cars through Livermore Ford/Lincoln. Only one with the current management group. I will not purchase another car. I am even risking worse service with this post. I have a new Mustang Mach-e on order. It is in production and with any luck, it will be delivered in the next month. California announced a new Clean Fuel Reward program worth $1500 off a new EV purchased through participating dealers. Many Ford Dealers are participating. Not Ford Livermore. Further, they say they will not participate, even though three other dealers within 45 miles are participating. This is free money that the dealer is choosing not to take advantage of. Other dealers have told me the process is quick and easy to participate. Why not Ford Livermore? Lazy? Certainly customer service friendly. They say they have 25 Mach-e on order which means they will cost their customers nearly $40,000 in potential savings because they just don't want to participate. Unfortunately, I am unable to change my order to another dealer without sacrificing my delivery date. If you are pre-ordering a Ford Broco or Mustang Mach-e, I highly recommend you choose a dealer that is more focused on customer service. read more

Livermore Ford - Auto Repair Near Me - Livermore, California

The worst place ever, it is unbelievable that in spite of buying the highest guarantee (black level) for a good, fast and efficient service, the unwillingness and lack of service is visible just entering the dealer shop. Choose some other place or company After endless calls trying to make an appointment to fix all the problems of a car that 3 months after leaving the dealer shop has problems (understandable) but I don't think it's reasonable another 3 months to make an appointment to fix all the factory defects of the "black level" car. read more

I attempted to purchase a Maserati here. I showed them a list price they were advertising on the Internet they indicated to me that they were not going to honor the price and that my credit had to be run even though I was paying cash. They stated under the patriot act they had to run my credit which is not true. Long story short I purchased a Maserati at a different dealership,with no credit application was filed, and I paid with a cashiers check. Very dishonest business practices read more

Livermore Ford - My new Maserati - Auto Repair Near Me - Livermore, California

PLEASE DO NOT DO BUSINESS WITH THESE PEOPLE! ESPECIALLY FOR WOMEN OR THE ELDERLY, THEY WILL TAKE ADVANTAGE OF YOU!!! WALNUT CREEK FORD IS NOT THAT FAR FROM HERE PLEASE TAKE YOUR BUSINESS THERE INSTEAD! My story: I purchased a CPO Ford Focus here that came with an extended warranty. The car suddenly broke down one morning and the warning light "Stop Safely Now" came on the dashboard. I needed to get to work so my Mother, a 57 year old woman lend me her car and she took the Focus to the dealership to get it fixed. I just purchased the car and it was well within the warranty period. The dealership told my Mother that there was damage due to "rodents," and because of this, the damage wouldn't be covered by the warranty. So without my knowledge, my mother handed them a $3,300 check and the car was fixed and ready the next day. It is also worth noting that I live in the newer part of Dublin where houses are brand new, since the car is electric-battery powered, I store it in my garage to charge overnight. I have never in my life seen a rodent around my house, let alone inside the garage. So I really find it hard to believe that the damage was caused by "rodents". A month later we get a letter from Ford headquarters (not from dealership) that there is a recall or "Field Service Report." The letter states that if my Ford Focus is experiencing the "Stop Safely Now" message, everything would be covered EVEN if it's not under warranty anymore. Basically Ford Livermore lied to us about the "Rodent Damage" and charged us $3300 when Ford Headquarters say they were willing to fix the "Stop Safely Now" message at no cost! My VIN is: 1FAHP3R41CL363924 Please look up the VIN for yourself at Ford's recall website: https://owner.ford.com/tools/account/maintenance/recalls.html The people at Ford Livermore are fraudulent, I strongly urge everyone in the Tri-Valley to please go to Walnut Creek Ford instead. Attached below are proof of Ford Livermore's fraudulent practices read more

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This is indeed customer No-Service. The owners do not provide help to their employees and therefore the employees cannot provide customer service. They ignore most clients who arrive for repairs or services. They do not honor anything they provide in writing without a fight. They also want the customer to take on the responsibilities of recalls. read more

Went in today for an oil change, and was told It was too busy by the woman with a child behind her sleeping, didn't know it was a daycare / dealership. Thanks Lorieanne. read more

There was very poor service. The said they fixed the problem. They charged me and I paid. The problem was not fixed and over the next six weeks I went back and forth with no results. They still charged me. I went to a non Ford repair place. It took them five days. Works fine. Stay away from Livermore Ford. read more

Steer clear of this place. Drove 100 miles to see, test drive, and purchase a Honda that was advertised online; the man on the phone said yes come on down -come on down we have your car available! We got there and the car was in the shop for a repair. The man (i'll go ahead and say it his name it was Shak the other one was the sales manager both useless) didn't even check to make sure the car was available before he yes'ed me up and we drove down. Big slap in the face -extremely poor customer service and concern, then when the car was out of the shop they wanted to raise the price! This place has bastardized customer service and that's it's a darn shame! read more

Myles at Livermore Ford helped me track down a newer Ford Expedition. Although we purchased from someone closer it is worth acknowledging the great and professional salesmanship from Myles. Myles balanced perfectly the followup and promptness when questions arose. Livermore ford and more importantly Myles will be the ones I seek out on my next vehicle purchase. read more

I've held off writing a review because I wanted to wait until I owned the vehicle for 6 months. Upon purchasing a white 2013 Nissan Juke on 11/10/2021 for ~9k, I also purchased a contract cancelation option addendum, which gives the buyer ~32 hours to return the vehicle for a full refund. I took the car to my mechanic, who found about $3,500 worth of needed repairs on the car for bare minimum safety. HIGHLY recommend you buy the option to return from any dealership for this reason. Of course 4 hours shy of my 8pm deadline on 11/12/2021, I come in to return the car. Hugo insists that I check out a couple of cars that meet my specs to consider as an exchange. The cars were out of my budget so I insisted we proceed with the return/refund. Hugo then tells me that after consulting with the service department, that a lot of those repairs should've been caught in the initial intake inspection, and Livermore Ford would agree to cover all of the repairs on the service repair sheet my mechanic provided to me in order to make me a satisfied customer. I agreed that I would not return the vehicle as long as all of the repairs were completed. I was given a loaner car for 6 weeks. The Nissan Juke was returned to me around 12/21/2021 by Alex who assured me all of the repairs were completed, and he oversaw the completion himself. Well during my first oil change owning the car today 5/27/2022, my mechanic, who performed the initial inspection and provided documentation on 11/11/2021, told me that none of the repairs were serviced, aside from one repair: a foggy headlight, which I was able to visibly see and call out to Livermore Ford's attention when they called me on 12/1/2021 to pick up the vehicle initially. I've filed a complaint with the BBB and I expect to return the vehicle for a full refund, as I initially planned on completing circa 11/12/2021. Assuming Livermore Ford treats me with SWIFT respect in extending an offer to return the vehicle immediately, I will update my reviews accordingly. read more

My wife and I drove 30 miles in traffic to meet with a salesperson about a specific car. When I arrived with my wife, the sales person told us, "Oh, that car sold this morning." However, his text messages coordinating the visit where sent in the afternoon. Classic bait and switch. We left empty-handed and had to endure another 30 miles in worse traffic to get back home. I'm honestly kicking myself for even trusting that the sales person would be honest with me. This is just another example of why car dealerships are an archaic idea whose time is long over. Why, in 2022, all car companies don't offer customers the ability to choose a car online and order direct from the factory is beyond me. Instead, we get bait and switch and insane markups over factory MSRP. Just gross. read more

Came in for an oil change and took nearly 3 hours. They didn't start my oil change until the time the truck was supposed to LEAVE. Wouldn't recommend coming here for any service. read more

If y'all want a service advisor that's rude, impatient, and with no communication...Jessica is the advisor for you! Love my ford but have had countless issues with this dealership. My biggest fear when buying my car was having to deal with them. I'd strongly recommend going to a different dealership. read more

TL;DR Our truck-buying experience at this dealership is pretty much in line with the other 1-star reviews here. Go somewhere else if you have the option. Side note in case it's important to you: this dealership isn't following COVID-19 distancing guidelines, and everyone except one person (finance) wasn't wearing a mask. -- Our sales rep was Michael Buffington and we had to follow-up every. step. of. the. way. We knew exactly which truck we wanted from their online inventory. We didn't haggle (got membership pricing through work). They literally had to just sell us the truck off their lot, and add the tonneau cover we wanted. After emailing Michael about the truck and asking some standard questions about the features, when we said we were ready to buy he told us it just sold that morning. Fine, no problem, we'll go with another truck on their lot. He asked us to come in the next day, which we did. 'Lo and behold, the original truck was sitting right in their lot - and Michael even pointed it out to us as an option for us to purchase. Huh? The 1) lack of follow-through and 2) departments not communicating with one another are this dealerships main problems. It continued to go downhill from there. We spent a few hours waiting for the truck to be prepped - about 3 hours for them to have us sign paperwork, fill the truck up with gas, and wash it. No communication between any of their departments - finance, sales, service. The finance guy said he would find Michael after we finished signing the paperwork - didn't happen. We had to track Michael down multiple times to remind him we were waiting for the truck and he would respond, "right let me check on that". The sales service was just terrible - continuously dropped the ball. We should have been in and out of there as happy customers and he just didn't make it happen. The cherry on top was the tonneau cover we purchased which needed to be ordered. No follow-up from Michael or anyone on getting this on the truck, but they were sure to make sure we paid $1k+ for it. Michael initially forgot to add it to our order after we reminded him twice (after multiple times of telling us - "that's an expensive cover, you sure?"). Odd for a sales person. The finance guy had to add it while we were signing our paperwork. Since the cover wasn't actually available that same day, they said they would deliver it to us since we lived in Livermore. That sounded great to us (not something we asked for but we initially thought a nice touch). We got a call a couple days later from the service department asking us to come in - we told them it was supposed to be delivered, he took our address, and said he'd call back. No call back, so we called the next day. No one knew anything about the cover, so we went down there in-person while we stood over the only parts guy at the front desk as he literally searched every inch of the dealership for an hour. He found it with "Bob S." and our last name written on the box. I think I'll just stop there. Just avoid this place. We're not happy with what we thought was a straightforward truck purchase and will bring our business somewhere else in the future. read more