I had a very positive maintenance request with Aaron, who was extremely professional, courteous, and took the time to carefully assess my garbage disposal issues. He showed great attention to detail and made sure everything was working properly and clean before leaving. It was very clear that he takes great pride in doing the job right rather than rushing through it! Aaron really stood out for his kindness, friendliness, professionalism, dedication, and positive attitude. Thank you again! read more

I've lived here for four months and would not recommend it. Our washer leaked badly from day one, leaving puddles and making clothes smell. The leasing office said it was "normal" and resisted replacing it until we pushed repeatedly. Once replaced, the issue stopped--so it clearly wasn't normal. Maintenance access is a major issue. They give about two days' notice and do not allow rescheduling. We've had multiple forced entries, including one in our first month without permission, which created a safety issue with our dog. We've also had repeated, unexplained inspections (carbon monoxide and alarms checked twice within a month), with the leasing office blaming "miscommunication" each time. Overall, poor communication, lack of coordination, and disregard for tenant privacy. Walls are also very thin. Be aware before signing a lease here. read more

If you live here and have an issue, if you get Aaron assigned to the task, rest assured you're going to have a great experience with a professional, friendly and easy to work with engineer. We've been in two different units within this community and he's always provided great friendly service. read more

I have been a resident at Los Olivos Apartment Homes in Irvine for 10 years. Never have I had the kind of service that was provided by Julia McNamara Community Relations Representative at Los Olivos Irvine Spectrum. She not only returned my call (most don't), but continued to follow up until the problem was resolved. She went out of her way to determine why My new payment method was not accepted and the former one remained on the site. Julia is a model of friendliness, exceptional customer service and always follows up to be sure a problem is resolved. She should train others, as she is that good. Thank you Julia for being who you are. Robert Simon, M.D. 8107 Telmo Irvine, CA 92618 read more

It is the nicest complex for Irvine apt.high end living. Much like living in a big neighborhood with small houses and apartments to lease along with resort style amenities. read more

Los Olivos at Irvine Spectrum - balcony view -Los Olivos - Apartments Near Me - Irvine, California

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Dear Ms. Julia, Mr. JC, Manager Jorge, and the Entire Team, Thank you so much for your outstanding service and support. I would like to express my sincere appreciation for JC and the entire maintenance team. JC provided exceptional service with professionalism, kindness, and attention to detail. He addressed every request I had promptly and efficiently, making sure everything was completed to my satisfaction. He fixed everything quickly and with excellent workmanship. I also had a wonderful experience with Julia in the leasing office. She helped me replace the batteries in my parking remote, assisted me with my window blinds, and answered all of my questions with patience and professionalism. She was friendly, approachable, and truly went above and beyond to help. We have been residents here for almost 12 years, and experiences like this remind us why we enjoy living in this community. The quality of both the maintenance staff and leasing office team is exceptional. Their dedication, responsiveness, and genuine care for residents make a tremendous difference. I would also like to thank both Jorge, the manager, and Jorge Lopez, as well as the entire team who help answer phone calls, coordinate appointments, and ensure everything runs smoothly. Your teamwork, professionalism, and commitment to residents are truly appreciated. Thank you all for your excellent service. I am grateful for everything you do and feel fortunate to be part of such a wonderful community. With gratitude, SF Resident for Nearly 12 Years (since 2015) read more

Perfect place! A lot of pools and jacuzzi! Patience staff and good pricing! My favorite in OC read more

Los Olivos at Irvine Spectrum - Pool - Apartments Near Me - Irvine, California

Wonderful community! Maintenance team is phenomenal! Mauricio and Rudy were great helping us today. read more

This review is for a great experience we had with JC, a member of the maintenance crew. He was super kind, efficient, and fixed our sink, a light, and our mini blinds all in one go! Thanks, JC! read more

After 2.5 years of comfortably living here my wife and I had to move. Not because we weren't satisfied with living here, but because my wife's new work commute was too long. However I am updating my review because without a doubt Los Olivos has been our favorite community to have lived in so far. Michelle was amazing helping us with anything related to our lease, and Jorge was always amazing in fixing anything that had to be fixed in our apartment. I strongly recommend to anyone looking for a superb community to live in to check out this beautiful community. I understand some reviews mention having a negative experience with the Irvine Company in regards to the deposit. We received some of it back. As long as you don't leave your apartment like an empty frat house, more than likely you won't have issues. We are grateful to have called Los Olivos home. Thank you Michelle, Jorge, Los Olivos, and Irvine Company! read more

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So after this last review, I was contacted by the management and they did put up signs to slow the speeders down and also there is now a presence of police which is good but there are other issues that remain that have been reported for almost a year with no solution. So it's normal practice here that people leave there garbage outside and that people will park in no parking blocking access to your garage. I have noticed the office for both and probably would not have written this review update but it seems like they don't really care about the residents as these both issues after I was assured would be fixed remain. PS I came to the office to complain about the blocking car and lady at the door told me, we close 5 mins ago!!!! Please see the pictures uploaded for reference!! read more

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I really wanted to like this place, I really did... Me and my partner came from a dingy apartment complex and were in awe struck at the amazing amenities, community vibe, even the corner market seemed perfect. Our fairytale came to an end once we signed the lease. Move in was fine, but shortly after, our problems started. September-- we notice our fridge is at 40° and our freezer is well above 5°. We put a maintenance request in and it takes weeks before it is answered. I understand they are busy. No biggie. Well, the man comes in, takes the wrong type of thermometer, says its fine, but he will replace the capacitor. I dont know much about fridges so I take his word on it. They say to send in pictures of the rotten food and they will reimburse use. That never happens. Two weeks later, we notice our food is still spoiling at rates that dont make sense. After one week, cheese is moldy. After three days, beef has gone bad. We call again. They use the wrong thermometer and say our (newly bought) thermometer (literally made for fridges) is broken. My partner calls because the problem just remains the same and we are losing money over wasted food. They come and tell us that they can call the vendor to replace the fridge and follow up with us next week between 10-12. That week comes and goes. We waste a whole day waiting for them and they never come or give a courtesy call. It is now late October. November-- they lock us out if our resident portal by accident. They give me the number to call to fix the credentials and the IT person says to "not use the app" because its "glitchy." Im sorry HUH? How am I supposed to make payments? Why is there even an app if it doesnt work? I call resident services and they keep trying to send me to IT and IT keeps sending me to resident services. How do i pay rent? I call one last time and they tell me I can send an electronic check through my bank if I screenshot it and send it to them verifying the payment went through. I do this, get a response back thanking me for my payment. Keep in mind this payment is ON TIME. Today, we got a 3days pay rent or quit notice. HUH? Los Olivos what the heck??? I have the read receipts and they still try to tack on a $75 late fee though not late. There was a number of incidences that added up the 2 years I lived here-- from allegations of late rent when our invoices said otherwise, ignored maintenance calls, and inconsistent rules between It's the little things that added up along with lack of consistency. I am now living in an apartment owned by GreyStar and LOVE THEM. They are prompt, consistent in communication, and kind. I am so disappointed on how such a beautiful complex can have such horrible communication and customer service to its customers. read more

Los Olivos has been our community for several years. We have enjoyed our stay here. Rona in the leasing/resident services office has always been helpful and accommodating with us - and she does it with a genuine smile! Not the fake ones where you know instantly the person doesn't mean it! read more

Been a resident at Los Olivos for about 3/4months now and have to say the Leasing Managers and maintenance crew here are by far the best out of all Irvine Company Apartments. Today Danny R. And George M. came by and set our portable temporary A/C unit until our actual unit gets replaced. read more

I want to give a special thank you to JC from the maintenance team at Los Olivos by Irvine Company Apartments. He was extremely professional, fast, friendly, and respectful throughout the entire process. He worked very cleanly and made sure everything was taken care of properly. It's rare to come across someone who is both efficient and genuinely kind. Really appreciate his hard work and great attitude! read more

Unfair charges and false accusations! We lived in Los Olivos for 7 years and never had any pets. When renewing our lease for 15 months, they first raised the rent by $400 per month. Then, because they "lost" one of our signatures, they increased the price again by another $200. That's $600 more per month. We decided not to accept this and gave notice to move out. After that, management falsely accused us of having animals. They even hired an outside company that supposedly "found pet urine" in the carpet -- without us being there. There were no stains, no smell, nothing. We were then charged not only our full deposit but also $1,500 extra. This is dishonest and unacceptable. We are now taking them to court. Future tenants -- be very careful. read more

My family and I recently moved in and worked with Heidy from Resident Services and Aaron from maintenance. They were both amazing and made our move in process smooth and easy! Heidy was sweet, kind, and accommodating. Aaron was helpful, friendly, and timely with our repairs. Overall, we felt well taken care of. We appreciate them :) read more

I've lived in and visited many different neighborhoods. But what can I say about Los Olivos? It's probably one of the most convenient places to live. Large area, plenty of pools, and lots of walking and recreational spaces. Good neighbors, good residents. And a very convenient location with easy access to two major freeways: the 5 and the 405. So I highly recommend it. Thank you all read more

The staff in the Leasing office are outstanding! Tricia, Michelle, David, Rona, Solange, and Vaz. have all been so helpful and kind anytime we have been at the Leasing office. It is apparent that they like their jobs and they care about their clients who live in Los Olivos. An incredible staff for sure. read more

Los Olivos at Irvine Spectrum - The swimming pool! - Apartments Near Me - Irvine, California

We used to live at the Promenade next door, but then we moved to Los Olivos. The experience here is much better -- managers are very friendly and always nice with clients. There are many pools (around six) across the community, and they are usually not crowded. Parking is super easy, no permits needed even for guests. The only small downside is that the gym feels a bit old, and if they updated it and added more strength equipment, it would be perfect. Overall, it's a quiet, family-friendly place with great value, and we enjoy it much more than the Promenade. read more

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JC arrived at my apartment on a Friday night to replace a faulty kitchen faucet that was spraying water all over the place. He went above and beyond as he always does, and had evening plans with his family that he put on hold to do the repair. I am very grateful for him. He's always attentive and gets the job done. read more

This 5 star review is for Tina and Michelle! In past experiences with community living, I haven't always had great customer service however, Tina and Michelle are amazing!! Always so sweet and so helpful with any and everything!! They have made living at Los olives the best!! Clean, safe area and anything that you ever need help with they are always there! You definitely get what you pay for here!! Living in the safest, most beautiful city in CA truly is the most amazing thing ever! If you're looking for a safe, beautiful and clean area to live, this is definitely the spot and ask for Tina or Michelle!! read more

My Los Olivos staff, Aaron, has been an outstanding maintenance staff. He shows up on time, does an excellent job for all repairs in my home. The best, Christina Shea read more

I've been a resident at Los Olivos for four years now, and this has been the best experience I've had with maintenance. JC was professional, friendly, and efficient -- he completed the work quickly and even shared helpful tips. Highly recommended! Such a nice community with great people. read more

Los Olivos at Irvine Spectrum - Happy marshy - Apartments Near Me - Irvine, California

First off shout out to JC for his quick and thorough fix of our kitchen sink and clog! Only took about 20 minutes and he fixed it and cleaned up afterwards too! We only had to wait 1/2 a day for maintenance to come and really appreciated it! W'eve been here since last July of 2024 and have LOVED it here! We love the amenities, the attention to cleanliness and the landscaping (there are always hard working staff working outdoors and cleaning the amenities every single morning!) We looked at many other Irvine Center complexes and are so glad we picked this one, it's been awesome. (We also haven't really experienced a huge problem with parking which I know is an issue in other complexes, lots of spots here) Of course there are residents who annoyingly don't clean up after their dogs which isn't the fault of the complex and it would be hard to enforce clean up and identify the culprits...But there are bag stations all over and garbage too to make it super convenient for the residents But we loved the Village Market, the trails, the events they have every once in a while and we've been very happy here so far! read more

Lifesaver at Midnight! I got locked out of my apartment close to midnight and honestly thought I'd be searching for a hotel at that hour. The leasing office was already closed, so I called security, hoping for the best. They immediately put in a work order for a lockout rescue, and within minutes I received a call from a very courteous and professional Irvine Company employee named Aaron. He let me know he was already on the way, and sure enough, he arrived quickly with the key in hand. Aaron was friendly and courteous, and clearly knew exactly what he was doing. Great guy and truly great service. What could've been a stressful, expensive night turned into a moment of genuine appreciation thanks to the Irvine Company's responsiveness and Aaron's professionalism. Five-star experience all around. read more

I would like to formally recognize Erik from the maintenance team for his exceptional kindness and willingness to assist beyond the scope of his regular duties. On the day he was working, my toddler's car ran out of battery. Erik noticed our situation and immediately offered his help. He used his work golf cart to assist us in transporting the car safely home. This thoughtful action demonstrates not only his professionalism but also his commitment to supporting others in our community. His initiative and positive attitude reflect highly on both his character and the maintenance team as a whole. I am so grateful he works here. We love Erik. read more

The maintenance crew is really great here! I had a really bad clog at my sink disposal and they were able to get it all fixed and cleaned within 24hrs of putting in the maintenance request. Aaron did a great job in fixing the clogging issue. Jorge M. was very kind and communicative of the issue and what they were doing to fix it all. Suri did a great job in cleaning my kitchen afterwards. read more

So, this review is specifically for Jose. He's had to come by a few times to fix a problem oven in my unit - and he is so friendly, and professional, and also refused to give up until the problem was solved. Plus my dog loves him. He's fantastic. read more

Omar was a great service tech! Replaced our dishwasher in no time at all. Very experienced and friendly. Always a pleasure working with maintenance at this community. 5/5! read more

I've recently moved in and so far so good! Special props go out to Aaron, who was very attentive to my questions and needs regarding maintenance and appliances. read more

We moved here and absolutely love this place. It took us a long time to figure out where to be in Irvine and this is an incredible community with lots of amenities and very centrally located. Had some minor maintanence issues and Aaron and Chase came out right away and fixed them. Super nice guys who made what would have been stressful a breeze and completed the job with ease and quickly. Alot of where you live comes down to the people that help you- and Los olivos has really great people! read more

After living there for 5 years I scheduled a move out inspection and was told the total charge would be $281.00 and then get final statement that's say total charge $450. Beware they are deceptive in their practices. 2 floods also Think twice before renting there! Horrible experiences. read more

Had to have our entire kitchen faucet replaced by JC from maintenance, and he did an incredible job. This sort of replacement was not easy, and he still knocked it out quicker than I expected. On top of that, he took the time to go downstairs and explain the reason for all the noise to our downstairs neighbors, so there wouldn't be any misdirected frustration on their part. Really grateful to JC for doing such a wonderful job! read more

A couple of weeks ago, our building's water was unexpectedly shut off after an Amazon driver accidentally backed into the main pipe, causing water to gush through the streets. It was a frustrating situation to come home to after a long day at work, but the maintenance team at Los Olivos handled it. Josh Rangel, the Service Manager, worked quickly to ensure the water was restored by 11-11:30 PM that night. In the interim, Jorge Lopez & Jorge Marin were incredibly accommodating, offering vacant units onsite for residents to use as needed. Everyone was transparent throughout the entire process. From the on-call technician I spoke with earlier in the evening to the third-party plumber onsite--who took the time to explain the situation and necessary repairs--they kept us well-informed and set realistic expectations. Mistakes happen, but the professionalism, quick thinking, and dedication from the maintenance team turned what could have been a stressful night into a manageable one. Again, huge thanks to Josh, Jorge L., and Jorge M. for taking care of us and consistently going above & beyond, delivering top-notch service - the numerous reviews speak for themselves! read more

This review is for Tricia who we've worked with in the resident services office. She's compassionate, knowledgeable and helpful. She helped us navigate a tricky situation and got our rent down in the proces. It's great to know we can count on kind, professional support like hers. read more

I have lived at Los Olivos for over 9 years. In the most recent year, the maintenance team has improved greatly. They have become more responsive and very knowledgable. Our technician, ERIC is amazing. He is very polite, thorough and has great follow through and follow up. He uses the texting system amazingly and I always know when he is coming and when he is at my place and when he has left. He even went as far as to call me when a part took a little longer than he originally had told me it would take to come in. I was very surprised as this has never happen before. I am usually the one following up with the maintenance team. Again, Eric is a good find and should be kept as long as possible. He is a very valuable technician. Way to go Los Olivos. Eric is a keeper for sure. read more

My diamond earring went down the drain and I nearly died! Called JC, he understood my situation, came immediately and found it! It wasn't in the piece of pipe we thought it would be, but he kept on looking until que found it for me. Thank you JC, you saved the day! read more

Jose B. and JC in maintenance were extremely helpful. In my apartment I had a few repairs that needed to be done and they were able to compete everything in no time. I'm happy they were able to do it in one visit instead of having to continue another day. Their experience showed with how fast they identified the problems and resolved them. Thank you guys. read more

Jorge (J-lo) helped me change the dishwasher very quickly. He was very kind and worked really fast.