Hi Rancho Santa Fe! We are extremely pleased with the service provided by our maintenance technician Antonio! He responded immediately to our air-conditioning issue and repaired the system quickly and efficiently. Throughout the process, he demonstrated excellent care, professionalism, and attention to detail. He took the time to ensure everything was working properly and left the area clean and organized. His prompt response and outstanding workmanship were greatly appreciated. Thank you Antonio for all your hard work!! He deserves more than 5 stars!! read more

I am a current resident within the community and I am completely blown away by Rancho Santa Fe Apartment Homes and the how well and quickly they handle maintenance issues. They respond just as quick as the Police Department and Firefighters...it's freaking amazing and I love it!!! I have the picture to prove it!!! I placed a ticket in for the door knobs and hinges coming a little loose this morning and I want to thank all the Maintenance workers who've helped us with all our repairs! Thank you Abel for helping us with the Dryer and helping us change our light bulbs we appreciate your services and professionalism! As for Armando working on a Saturday bringing His A game and work ethic with it! Thanks for making us happy residents! So blessed I relocated my family into these apartments! :) read more

Rancho Santa Fe Apartment Homes - This is the photo of Armando's spectacular response times for the request I placed this morning! - Apartments Near Me - Tustin, California

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The maintenance team here is truly fantastic, & Armando + Antonio deserve special recognition. They've helped me with multiple maintenance requests (most recently with my dishwasher) and every experience has been excellent! They're always prompt, professional, polite, & make sure everything is done correctly. Armando and Antonio are a huge asset to the community, & I'm extremely grateful for the consistently great service from the maintenance team. read more

Living here has been one of the most frustrating rental experiences I've ever had. What was supposed to be a comfortable home quickly turned into a series of ongoing maintenance, safety, and sanitation issues that have yet to be properly addressed. Since moving in, we've dealt with persistent pest infestations including cockroaches, water bugs, and even rats both inside the apartment and around the complex. We discovered a dead rat beneath our dishwasher that we had to remove ourselves, and roaches regularly enter through unsealed wall openings. Despite repeated reports, these issues remain ongoing. There are also serious plumbing problems that affect multiple units. Our sink overflowed during our first month due to issues in a neighboring apartment, and drainage odors continue to be a problem. The hot tub has been out of service for months, despite multiple "completed" maintenance requests claiming it was repaired. To be fair, the maintenance staff themselves are not to blame. They are polite, responsive, and do their best. The issue seems to be with the system Irvine Company uses to process maintenance requests. Once a work order is submitted, it often gets automatically marked as "fixed" in the system, regardless of whether the issue was actually resolved or even reviewed. This creates confusion for residents, who are led to believe their problems were handled, only to return home to the same ongoing issue. It's a flawed process that undermines the efforts of the maintenance team and leaves residents without real solutions. Another major concern is the community environment and safety. There are frequent incidents of intoxicated or aggressive individuals in common areas, particularly around the pool, while unsupervised children run and scream through the complex late at night. This creates an uncomfortable and unsafe atmosphere for other residents. Since COVID, the leasing office has shifted to remote management, which means there's rarely an on-site presence to observe or address what's happening within the community. While that may have started as a health precaution, it has created a serious disconnect between management and daily conditions. Without consistent oversight, these problems go unnoticed and unresolved. We've made multiple good-faith efforts to work through the proper channels, but very little has changed. For the cost of rent here, residents should expect a safe, sanitary, and well-managed living environment, which this community unfortunately does not provide. If you're considering moving here, I strongly recommend talking to current residents first. The community looks appealing from the outside, but the day-to-day reality is far from what's advertised. read more

Technician got here at a timely matter , always friendly and professional. I really appreciate Antonio for all his hard work and dedication for always going above and beyond . read more

I just want to take a moment to recognize America, who I see every day working incredibly hard with the kind of attitude that truly makes a difference. No matter how busy things get, she always has a smile on her face, a positive energy, and a willingness to help with absolutely anything. Her work ethic is unmatched -- consistent, kind, and dependable. People like America are rare, and her dedication absolutely deserves recognition, praise, and honestly, a raise. The world would be a much better place with more people like her in it. Thank you, America, for everything you do -- you make a real difference every day. #262 read more

Our washer/dryer dryer belt decided to snap mid cycle. Thank you Armando for fixing our dryer!

Every time a service request is submitted, Able responds quickly, professionally, and with a positive attitude. Able consistently goes above and beyond to ensure that repairs are done efficiently and thoroughly. Whether it's a small fix or a more complex issue, he always gets it done right the first time. Having someone as reliable and respectful as Able on the maintenance team truly makes a difference in the living experience at Rancho Santa Fe. Thank you, Able, for your outstanding service and dedication! read more

Armando, responded to our service request with exceptional professionalism and was in/out quickly. Request was a breeze! Thank you.

The two toilets in my unit were out of service and obviously an inconvenience. Armando was assigned to our request and he was able to figure out the problem and knew exactly what needed to be done. He was very professional, easy to talk to and completed the request super quick! Thank you Armando for saving the day! read more

Our smoke alarm started beeping every few minutes since the morning so when I called courtesy patrol after normal office hours they sent Armando from the maintenance team to come right away and replace the smoke alarm. Thank you Armando for addressing the issue so quickly and efficiently! read more

Thankfully I got a good maintenance team to help with my bathroom and lighting issue. Thank you Irvine Company for coming through last minute to resolve my issues. I've been a 3 plus year loyal tenant and I feel it's a good community and safe just watch out for coyote sightings. read more

AVOID Rancho Santa Fe and all the other surrounding apartment communities starting with "Rancho" at all costs (they are all run by the same greedy Irvine Company)! DO NOT rent from them if you want to be charged fairly based on valid causes. The company is extremely greedy. We understand that landlords want to welcome the next tenant with a shiny, refurbished apartment (and they profit enormously from it), but it is shady to shift all those costs onto tenants by charging for normal wear and tear. Their protocol includes finding every excuse to do a full replacement of carpet and wall paint, then asking tenants to cover those costs, even though it's not their responsibility. If you're looking for your next apartment, avoid this place as much as you can. They will charge you for causing moisture on the wall just from breathing at night in your bed. If you put a desk against the wall, they'll charge you for normal friction marks. Mount a TV, and you'll be charged for the screw holes in the wall. Even if your pet has perfect litter habits, they'll charge you for a full carpet replacement, claiming pet urine damage simply because you have a pet and they can! They are just greedy -- plain and simple. read more

This review is mainly for the maintenance tech, Abel. He is absolutely wonderful. If there is any issue he is quick to be there, and is always so respectful and answers any questions you may have! read more

Send a request for repair of the cabinet door in the bathroom Few hours later Antonio came to fix it . He did a good hob ! Maintenance is always reliable and act so fast read more

We just moved into Rancho this weekend. Prior to viewing Rancho Santa Fe, we toured five different complexes and over ten individual units. We were really discouraged and were leaning towards settling for something that we didn't love. Then we drove by Rancho Santa Fe and fell in love! We added a tour to our list and began exploring the property. We immediately fell in love with the unit and the staff. Everyone made us feel comfortable and answered all our questions prior to move in. Although we are a new addition to the tenants of Rancho Santa Fe, we are excited to call our new unit home. If you are in the market for: quiet complex, and a more individualized feel (not hotel style).. you might want to check this place out! Special shout out to Nicholas for answering all (sooo many) questions and helping with the transition, much appreciated! read more

Where can I even begin? Abel has done an amazing job. Taking care of all the issues that have been going on in my unit. He's very professional, friendly, and humble. Keep up the great work! Abel- Thank you for always being on top of the issues and getting the jobs requested done promptly and efficiently. read more

This feedback is specifically for Abel and Brandon! Thank you guys for always fixing any maintenance request and being respectful of my home! I appreciate you guys for always communicating with me! read more

I've lived in several Irvine Company apartments, and this one by far surpasses them all! Usually it's such a big company, it's hard to actually get good service. But the guys that work at the front desk, Nick and Jason are awesome! So attentive and quick to resolve any issue that we had with maintenance when we first moved in. Abel and Antonio the maintenance guys went above and beyond to fix everything we needed and we absolutely love it here! Great community, family friendly and we love the park down the street. Highly recommend! read more

Nice community and a good service. When we had a problem with our a/c, Antinio did a great job on fixing it.

Had an issue with the kitchen cabinet hinge, Abel was quick to respond and fixed it in mins. Awesome service!

We love our home and recently needed repairs on things that over time have worn out. Antonio from our maintenance team has been so helpful and professional. He did such a clean, neat job that we really appreciate! read more

I have to commend the staff at this Location. First, the manager is fantastic. She is always kind and professional while helping and getting things done. Another perspective that I want to acknowledge is the men that come to help repair the apartment. In particular, Able and Brendan; always do an excellent job. They listen and ensure the job is done correctly; troubleshoot and correct any flaws until the project is complete. I appreciate them very much. Thank you! read more

2.5, rounding up up to 3. Pros: maintenance people are awesome. Amenities are clean. Cons: parking is terrible. A large % of people use their garages as storage. This may not be allowed? People do it, mgmt does not address it. So all guest spots are then taken up, or people park in front of their garage making it super hard to get in or out. Rent ain't cheap. It's expensive. But it's Irvine company so what should you expect other than to get charged more money at every opportunity possible. Neighbors tell me there is drama. Thankfully I haven't seen it first hand, but that's what they say. Would I pick somewhere else to live if given the option? For me yes. But here we are. read more

Wanted to give a 5 star review to the gentleman Vicente Madrigal that came to repair my mothers fridge he was professional and very quick to get the repairs done glad to see maintenance people like this in the community thank you for your service!! read more

Updating my review now that we've lived in our new unit at Rancho Santa Fe for about three weeks. This neighborhood has a very " gated condo community " feel. What I mean by that is: there doesn't seem to be the hustle and bustle at all hours of the day you might get from other communities. Everyone here is pretty quiet and most households here are families with young children so people tend to sleep earlier in this neighborhood. Brenda and Christina have been great in their continued support after our move. These apartments are starting to show their age a tad, though. Some things I noticed after we moved were that the windows tend to warp slightly which makes them difficult to open sometimes and causes gaps between the screens and frames, some of doors in my unit have been repainted so much that they stick to the frames a little, some of the kitchen drawers are misaligned and tend to rub against one another, and I have a slightly leaky shower in my master bedroom. None of these issues are really all that bad and tend to be common issues in a neighborhood that is a little older. While the majority of the aforementioned issues can't really be fixed without major remodeling work, Louie has helped me fix a vast majority of other small niggles I had with the unit. He's truly been a standout here. Although most of the staff here are exceptional, Louie really makes me feel like he takes the time to listen to our specific concerns and tries to fix issues that may not be fixable. For the most part the residents here are friendly. Like I mentioned, there are many younger families here and a lot of Elementary school aged kids in the neighborhood. There are some quieter residents here, too who prefer to keep to themselves. Unfortunately we do have one absolutely sociopathic neighbor who has made a bit of a reputation for themselves with the surrounding neighbors in our building. However, that's not a reflection of Rancho Santa Fe as a whole and it would be unfair for me to dock points from my review just for one bad apple. read more

Rancho Santa Fe Apartment staff of maintenance team always take action next day quick and well done job requests I am happy since moved in with services Even new face ( from maintenance)name Abel he very friendly and fixed thing quick Thanks for team of Mauricio leader read more

Quiet, friendly community that I feel safe walking my dog in any time of the day. Rancho Santa Fe maintenance team is extremely prompt with maintenance requests. I have put in multiple requests and each one gets repaired or fixed in a timely fashion. My most recent request was completed by Louie. My garage door was not opening and a light bulb was out. He came over the day after I put in the request and fixed the light bulb in ten minutes as well as checked the garage door. He said he would have to contact the vendor about the garage door to fix it which may take a day or two. Not a major inconvenience, but not only did the vendor show up within a few hours but Louie came back the same day to check if everything was working properly with a minor inspection while maintaining safe social distancing. I'm giving this four stars due to the only con being parking. It is very minimal and most residents do not utilize their garages for their cars but instead use it as extra storage. Other than that their staff has been absolutely wonderful! read more

Decent community to live in. Fairly quiet at most hours but sound does carry through the old windows. Unit insulation is terrible and gets hot during summer and cold during winter. I've sent a message with questions about this to the office through the online portal, but I've yet to receive a response. Guest parking seems to be an issue still as enforcement seems to have dropped off in that regard. I know at least 4 cars outside my unit that haven't moved in over a month - and one is taking a handicap spot which is a shame. Overall no major complaints especially for the price in this area. read more

Abel is always a wonderful help!!! He's always smiling and jokes around with me. When he finishes the things I need fixed he always asks me if I need anything else fixed that I might not have put on my service request read more

Mauricio & his team are phenomenal! They always go the extra mile and are friendly & super efficient. Living at Rancho Santa Fe is an absolute pleasure with them handling maintenance. read more

My toilet had been running for a couple weeks so put in a service request.... This team is awesome!! Every request is done promptly and the quality of work is excellent. Able was my technician today and his service was excellent. Before he left he asked if everything else was operating correctly and I mentioned my shower head was old and not providing a great stream of water.... He surprised me by saying he'll be right back and replaced it too!! He was friendly kind and efficient! Thanks for the care that you all provide! You make Rancho Santa Fe Apt Homes a wonderful place to live! read more

Rancho Santa Fe really lives up to the "love where you live". This community has been our home for the last few years and it has gone from good to great to amazing. We love our home, we love the staff and we are so happy with the area. We always get great and fast service from the maintenance team, especially Louie he has to be one of the best service technician!. Louie can solve anything and he's always happy to help and do what he can to help us out!. Brenda and Cassidy in the leasing office are always ready to help, work with us and keep us smiling. America, the cleaning professional has kept our neighborhood, our pool and the model homes so clean that I don't think I have ever seen it that clean in the last few years. I really want recognize the team at Rancho Santa Fe they really add to the love where you live! read more

We had an issue with our kitchen lighting & alarm security. Abel was the maintenance personnel for both issues and he was able to fix it right away. He is very respectful and is knowledgable of what he's doing. He stepped out to call his supervisor when he wasn't sure about something. Abel is a great asset to the Company! read more

I want to recognize the Rancho Santa Fe team. I've been living here for about a year and the only thing I can say is that the maintenance team does an exceptional job at maintaining the community and the apartments in pristine condition! Thank you, Santa Fe team for all your hard work and dedication! read more

This review is for Louie and the team who answered my call and provided excellent and timely service for me last week. I had an issue with my garage door and Louie diagnosed and fixed it with in an hour . He also wore his mask at all times and even covered his shoes before entering my apartment which goes a long way during this pandemic . Great service Thanks ! read more

Wanted to give a shout out to the Rancho team my refrigerator stop working and the very same day received a new one thanks to the Service Manger Mauricio and his team Brenda,Cassidy and Oscar You guy ROCK! Thanks again for your kindness read more

I moved in to this community last year. This has by far been the best experience of living in an apartment community. Everyone at Rancho Santa Fe is extremely responsive with any service requests. Mauricio and his maintenance staff is extremely prompt, proactive and professional about handling any maintenance related issues. The Resident services staff including Cassidy and Aman are super friendly and professional. I highly recommend this community if you are looking for a safe and reliable place to call HOME! read more

Mauricio and his maintenance staff have always been so helpful and fast! I just had a newborn baby and unfortunately my AC unit broke down in this horrible heat. As a first time mom with a lot of changes I really appreciate the maintenance team; Mauricio the manager came and personally resolved the issue. He is so respectful, knowledgeable, and kind. Thank you Rancho Santa Fe for having people like Mauricio on your team! read more

As far as apartments go, Rancho Santa Fe was a pretty nice community to live in. We didn't have too much to complain about. Upstairs neighbors were crazy loud but that's to no fault of the managers etc. The property was maintained pretty well, and when we had an issue with another resident letting their dog urinate on the street outside of our garage it was addressed and the street was sprayed down to help make the smell go away faster. Maintenance will come out and take care of your issues fairly quickly, just make sure you do a formal request through the app/website. Patrol actually comes through the community at night. The area is right next to the marketplace so it's a bit busy but there's also the convenience of living right next to everything. The area was nice and I felt safe walking my infant daughter around just us two. The amenities are well cared for, the gates were rarely broken and when they were they would lock them and direct traffic to the other gates (past communities we lived at frequently had gates left open for weeks which obviously defeats the purpose of a gated community), they also take the no smoking rule very seriously which was a huge plus for us. A huge shout out to Nicole and Hala for the amazing customer service at the end of our lease. They helped make our very frustrating move a little less frustrating and made sure that even though we decided not to extend our lease, we left happy and with good feelings. read more