A mean one was doing my nails. She ruined my nails while removing the gel and was so agressive and rude when i ask her anything.

Once again another fantastic time at Lovely Nails. This last manicure held up for 2.5 weeks. Not a chip. If you like quality while relaxing for a great price come and visit! read more

Lovely Nails & Spa - This shellac French manicure is 2.5 weeks old. Not one chip. I only had to get it redone because it grew out. - Nail Salons Near Me - Dedham, Massachusetts

Appointments mean nothing here, I made an appointment for 6 pm, wasn't seen until 7 and didn't seem apologetic at all. This isn't the first bad experience I've had here. If you go with someone, you're lucky if you get to sit next to them. This place is very poorly managed. They ruined a nice time with my mother. They are always overbooked and too busy. Also, there is only a couple parking spots so you'd have to be dropped off for your visit. There are many better options in the area, don't waste your time here. read more

I was able to get a shellac manicure appointment without having called first. I should've known when I wasn't greeted kindly or with any eye contact or positive attention that I should just turn around and go. Needless to say I got my gel manicure removed and what they call a "manicure quoteand shellac polish and all under 45 minutes. That was July 3 and the polish chipped beyond belief by the Fourth of July. $30 shellac manicure was not worth the six dollar tip I left what I anticipate was a poorly treated worker. Do yourself a favor and go somewhere else read more

I have been going here for years since they opened Today I was 13 minutes late for my scheduled appointment and they said they could not take me and the wait would be too long. Very disappointed with how they treat loyal customers. I ended up going to a competitor at Legacy Place and I was very happy with results and customer service. I found a new nail place. :). They even provide gloves for the uv light! read more

The most stylish & cleanest salon/spa I've ever been to, so I'm a regular customer. The owner makes sure that every guest has a great experience. The numerous staff members are very personable, & the quality of the services is excellent. My favorite is Melisa,a lovely person, but all do a nice job. It absolutely competes with any Newbury St salon, but LN&S's prices are reasonable, & you can usually get an appointment quickly. I recommend it to friends & family members. read more

I came to Yelp to get the hours, not to read reviews; however, after seeing the negative reviews I have to leave mine- I've been coming here since they opened and Lovely Nails deserves the 5 star rating. Yes, they're busy on Sunday's and evenings, the wait can be long (which is why I make appointments), but they do a great job on the pedicures and manicures. I've never had facials or gel so I can't vouch for them. I get pedicures often, mostly because I love the massages and like my feet to look nice :) It says "Spa" in the name, but you're not paying 85.00 for a service so if you're expecting be to treated like you're at the Montage you're going to disappointed. But if you're looking for a great pedicure, good friendly service and to not break the bank, I recommend Lovely Nails. I've seen just about everyone here and I'll be back! :) read more

I've tried a handful of nail salons in Dedham and this one is the best so far for sure. Their spa pedicure is lovely. I definitely recommend it. read more

This place is so nice inside .. I almost don't want to review it because I like that's it's never too crowded when I go.. they do an impeccable job on tips. The prices are lower than dump places and for the atmosphere and quality of work and attention you're getting it's beyond worth the price. Only con is you may have a little wait when you make an appointment but not because it's packed its usually because they don't have enough people staffed to take you the second u walk through the door. It's relaxing and they also have an adorable place where kids can get pedicures .. in little teddy bear thrown looking chairs. I appreciate their no phone policy. read more

Had a great first experience at Lovely. Went in without an appointment and they were able to take me after a very short wait. Regular pedicure was awesome - will be back! read more

Finally have found a new nail spa!!!!! Love this place. Judy did a flawless job with my pedicure and gel manicure and I couldn't love it more. They were very busy even on a Wed evening so I would suggest always calling ahead! But it is definitely worth it. Way to go Lovely Nails! read more

Love Love Love this place!! Missy at the front desk is always helpful and does a great job managing the very busy reception area. Amy goes above and beyond to make you feel comfortable and then works her magic :) she takes her time and does quality work. Oil, hot stones, best mani/pedi in TOWN!! read more

Lovely Nails is my go-to place for getting a manicure and pedicure. I have tried out quite a few places in Dedham and surrounding towns, and happy that I finally found this place. The prices are very reasonable, $41 for a mani/pedi. No matter how busy it is, the nail tech always take her time with doing my nails (versus other places that are concerned with quickly getting people in and out. I love the hot stone massage, which is standard with their regular pedicure. Although I have been happy with each employee that has done my nails, Victoria does a fantastic job and I highly recommend her- she not only does a great job, but is always very friendly and conversational. She also does an exceptional job with eyelash extensions. Since word is getting out how good this place is, I do recommend making a reservation ahead of time. read more

Make an appointment! Sometimes even with an appointment they get backed up. Really not their fault, weather is nice now so everyone and their mother needs a pedi. They do great work and balance moving quickly and giving you quality service. Love the hot stones with the pedis, nice touch! read more

I came here with my 2 daughters. The kids' chairs are very nice and a much better experience for the girls compared to the regular adult ones. Both the girls and I had a very pleasant experience getting our nails done and they looked very well done and held up for a while. All 3 of us were very satisfied. read more

Vivian is by far the best nail tech I have ever been to! She always takes her time and my nails are flawless every time. Whether I get a gel mani or dip powder which has been my latest obsession, she does so amazing it never lifts or chips for weeks. I only have to go back because it starts growing out. Her pedicures are great as well with the best massages. I have never had a bad service by Vivian!! Make an appointment to find out for yourself! read more

See all

I am visiting from out of town and desperately needed a mani/pedi. Crystal gave me an amazing gel pedicure and manicure - she was immaculate and personable. I will be back next time I am in the area. The pearl spa pedicure was the best pedicure I have ever had. read more

Came to this place a couple times with my fiancé, it served its purpose (nothing special about the place) until today. Bought my fiancé a $60 GC and it naturally got misplaced. Go in there to talk to the lady in charge (who was very helpful) and was told there are zero options for me as far as being able to use my credit without the actual GC in hand. Now I understand you have to run a business but it shouldn't be this difficult especially being a customer for 2.5 years. She called the manager Tommy and he wouldn't budge (I dropped some pretty decent credentials that any business owner I'm sure would take into consideration) So they made off with $60 of my money but it's the las time. I can't support a business who doesn't take care of their customers. They treat customers as if they're lucky to be there. This place can pound sand. read more

Great salon- professional, timely, and clean. So many different technicians available and open late hours. The woman on the phone is always so friendly and helpful, Missy maybe? Anyway they do a great job with spa pedicures and a gel mani lasts at least 2-3 weeks depending on the color. I have not been let down yet and continue to go back. They can also accommodate large groups which I have not done yet but have seen other groups come in for birthdays etc. Parking available and great location! read more

I made an appointment to have a mani pedi at the same time as my friend. I arrived and the rude receptionist claimed I didn't have an appointment and she suggested I called the wrong location. After proving my case by showing my call log in my cell phone which proved I called the correct location, the receptionist continued to ask who I talked to, did she have an accent, etc. I maintained my original story, I called, made an appointment and it was confirmed. It is not my problem you are not organized. Customer service 101 - the customer is not wrong. 12 minutes later, they finally took me. read more

Nail techs are FANTASTIC and super sweet but last week I went in and the lady at the front desk was disgustingly rude, I'm sure 95% of the bad reviews on here are due to her attitude and actions forwards clients. This place would thrive if they swapped her. read more

This establishment is extremely racist. I was told that my skin color was too dark for my nails, yet I still paid. Three weeks later, they denied me service and lied that I had complained prior. I spoke with the owner of the establishment, and he justified the technician's racist comment, even though he was not present when the incident occurred. When I got dip powder, it lasted for four days before cracking and turning brown. I had to make an appointment at 7:30 pm, only for another technician to layer a darker color on top. Two weeks later for another appointment, I sat in a chair for two hours waiting to get my dip powder removed (two layers of it!) Then today, that technician complained and said my gel manicure took 2 hours. It only took 2 hours because the technicians are impatient, lazy, and inconsiderate of a customer's time. I will report this issue of discrimination to the media. I've been a dedicated customer for a year. No more. PEOPLE OF COLOR - BEWARE. read more

I have been to this salon many times but the last few experiences have made me decide never to go back. The first incident happened when I had to wait an hour even with an appointment because as Sonny told me the "receptionist didn't schedule things right". no apology nothing.. Fine I waited.. Second incident: I called and asked for an appointment and let the person know that since I was making an appointment could I assume I would be taken on time or at least within 10 minutes of arrival? I told her about my earlier experience .. She said yes.. I get there Sonny (Manager) and the nail tech proceed to grill me about why I had complained about waiting last time and I shouldn't be in a rush. They had clearly been discussing my complaint. Third and Fourth incident: I made an appointment for myself , husband and 2 friends for pedicures. I made this appointment a week in advance .. When we arrived Sonny asked what kind of pedicure we wanted, I said "Deluxe" he responded that it costs $40 .. (I was confused as to why he was pointing this out) I said that was fine we understood the price as I have had that same service numerous times.. He then lets us know that they don't have time to do that service because they "have other customers coming in". He said that I failed to let him know on the phone that we wanted that service.. He assumed it was the "Spa" which takes 10 minutes less and didn't bother asking. He said it was the customers job at the time of making the appointment to be very specific about the service you want, and not his job to ask. They refused to do the "Deluxe" (I guess they don't need the money eh?) ... Sonny is not accommodating, friendly or customer service oriented at all. I told him that he lost 4 customers for the future and he walked away.. no apology. Last and most unprofessional the nail tech that worked on my husbands feet told him "you need to go on diet" because he needed to stand to put his shoes back on. Another negative: The nail tech that worked on me sprayed "barbicide" into the place where they wash your feet and got it on my legs by accident.. I appreciate being clean but can you wait until the person is gone? She hadn't even polished me yet and she was using chemicals to clean on top of me. It is a very well maintained place and I hate that it came to this but there have been too many issues and no resolutions from the manager Sonny. read more

The rudest people I've ever met. They gave me a horrible first impression. I've never been so ill-treated. The pedicure was rushed & a half way done job. I'm paying them, they weren't paying me! For goodness sakes treat people like people & do your job!! read more

Melissa is so rude!!! I have been going since they opened and their customer service is horrible now. The quality of the work on the nails aren't the same. It used to be a relaxing and enjoyable experience going to that salon. read more

The ladies were rude!! It was my first time here, I got a pedicure for myself and a pedi mani for my mother in law..my pedicure sucked, it was way too fast, she didn't even massage my legs..my 8 yr old son goes with me from time to time and he behaves and plays his video games, usually the places I go to the ladies are very friendly and nice to him, at this place they were so rude ,they didn't want him to sit next to me and commented that he shouldn't use the bathroom when he went to the bathroom twice( he has bowl problems sometimes)I thought it was absurd she even said that to me!!!I felt like they treated us like sheep, they wanted us in and out, costumer service was horrible!!!! Don't waste your money!!! read more

Where do I begin, this is a great business. Very profesional, clean, and the atmosphere is very calm and relaxing. I have tried many nails salon around Roslindale and Dorchester. But nothing has really compared to this one. Every single time I come here I received great service and great nails. My favorite nail tech is Crystal. She is very sweet and caring and cleans and paints my nails perfectly. read more

1 star is one to many! Don't go to this place! They are extremely rude and denied me a pedicure because I had a blister! The owner said to me, "we never seen that before" I said you do feet all day you have never seen a blister?! I just left ridiculous! Not to mention a fee days before they put my mom in a broken chair and yelled at her for trying to turn it on! How was she suppose to know! WORST NAIL SPA IN HISTORY! read more

Also wanted to add I looked back at some of my receipts from when I went there for an acrylic fill a pedicure and an eyebrow they charged me $76 each time! That is ridiculous! So glad I'm down With this place. I am so mad because I was a good customer they took advantage of my generosity when it came to tips. read more

Every time I've gone here, the service has been inconsistent. Either they pay attention to detail or they're too busy talking to the girl next to them. I've had them walk away while filling the pedicure basin leaving my feet in scalding water or leaving the acetone on my hands for over an hour to take off a gel manicure, ouch! Worst of all, I recently found out that they fill OPI gel bottles with knock off brand colors. I want what I pay for. No thank you. read more

This is a great nail salon. The 'manager' or whoever she is at the front desk is neirher friendly nor helpful. Fortunately, the manicurists are lovely & do an amazing job. A regular polish manicure lasted an entire week I am VERY hard on my hands and no chips. I was amazed & pleasantly surprised. Were it not for the woman in the front of house I would give place 5 stars. I also had my eyebrows done, there was no redness or swelling a first for me. The technicians are amazing & it's a clean, comfortable spa like feel read more

I never write reviews but this I had to take the time to do so. Being a loyal customer since the hour and day they opened I got disrespected and treated rude a year later after they built their clientele and no longer care about customer service or satisfaction. Melissa and sonny are very rude and talk about everyone in their language. First incident that I brushed off was I had to go see Melissa when it was not busy for them not when I had my days off which was fri sat and Sunday. And second incident Melissa told me in a rude and ignorant manner to pick my on French polish cause I was toooo picky! Do not waste your time and money only to get bossed around and be told to work around their schedule not yours and to be trashed and spoken about in their language!! Rude and stressful is what they are!!! Save your time your money and your stress for more important things! read more

The front desk person "Missy" was so rude. I will never go back. The pedicures have been nice. The manicure not so great. Parking is awful. I brought two friends and we had scheduled pedicures. My friends were taken even though we all arrived together. Thirty five minutes later, I was still waiting at which point I did not want to make my friends wait for me. Missy offered no apology. She could have cared less. There are too many salons around to have to tolerate being mistreated. AWFUL read more

Great nail place - new, clean, comfortable, friendly staff - $15 regular manicure, $24 regular pedicure (which includes hotstone/hot towel massage, paraffin wrap). Ann was great and took her time. Would come again! read more

I was looking for a new nail salon after my office moved from the Back Bay to Dedham. I came here a few times and got very mixed results, some of the ladies are wonderful others are not. I won't be returning after a very rude encounter with whoever was booking appointments. It's really too bad because the location is so convenient. read more

I go here all the time and love it about 90% of the time. Always make an appointment, though, because you'll save yourself the hassle of waiting around and watching everyone go ahead of you. Pedis are great and their gel stations are, too! Be prepared to be there forever, though, if you're getting any specialty pedi. read more

I got the dip manicure done and 3 of them peeled off within a week I went and and said I would like the whole thing redone. First I had to wait a year for someone to be able to actually take me then they told me they would only be able to take 15% off which was outrageous to me. Worst part is 2 nails came off within that week and when I went in again they said they didn't have time for me! They have completely lost my business and I would not recommend them at all!!!!!!!!!! read more

Michelle is amazing! I came here yesterday for a full set and spa pedicure. It was by far the best I've ever had. The pedicure was well worth the money and my feet have never been softer. As for the full set, I wanted a more natural look and she was able to get the length and shape right. Great color selection and very clean! Michelle took her time with me even as the salon was closing. She made sure I got the look that I wanted and I couldn't be happier! read more

Lovely Nails & Spa - Nail Salons Near Me - Dedham, Massachusetts

So I like how clean this place is but for the price of the pedi I expect way more when it comes down to the actual attention to the toes. I asked for a design which was done with carelessness...the designs are totally different with several mistakes on one...the nail technician did not push back my cuticles or shape my nails...im totally disappointed read more

The technicians do a lovely job ONCE they finally get to you. It seems that there aren't enough employees for the number of customers, so there's usually at least a 45 minute wait, even with an appointment. The manager treats his employees curtly and makes it known to everyone that this is his "realm." Lighting is rather poor, courtesy is at a minimum (to veil the anxiety that is nearly palpable) yet I go back - must be the great location. SL, Dedham read more