It was time for us to upgrade the family hauler, so the long research process began…read more.. Long story short, Arkady got us the car we wanted just under MSRP. Nothing to brag about right? But, in a market where cars are in high demand, supply is drastically low, and are selling for $10k+ over MSRP... thats as good as it gets. We were referred to Arkady through a friend. Hubby has a long history in retail sales, so the car buying experience has always been... eventful, as everyone knows. But now with 2 toddlers in tow, we weren't able to dedicate the months-long research, wheeling and dealing, and multiple dealership trips all over the Bay Area to get what we wanted. So we decided to give Arkady a try. We told Arkady what we wanted. SPECIFICALLY what we wanted. Down to the T. A brand new Platinum Highlander Hybrid in Pearly White. A special order color, in a very sought after trim level and combination. Arkady looked and found us a few, but we weren't ready yet. So we waited. And the aftermath of COVID was in full affect. The dreaded chip shortage. Dealer lots were empty, cars were being bought up like no other, and the market is now flooded with buyers willing to pay top dollar from a supply pool that would disappear with a sneeze. Unfortunately for us, we just couldn't afford to battle with ballers, so we waited, hoping Arkady could find us a deal. Luckily, Arkady was able to place us an order with the Toyota Factory for our specific car, in our specific trim. We waited a few weeks, putting our trust in Arkady, and we finally got the call. The vehicle had landed and was ready for us. Everything we wanted, as we had requested. Even in this market, he was able to get us below the MSRP, which is absolutely mind blowing. He promised, and delivered in spades. His cost of service is worth its weight in gold. The process was painless. He was prompt with his communication and was always straight forward. On delivery day, we met at his office and spent no more than 15 minutes doing paperwork.... to buy a car... that was tailor made to our specification.... at a deal we were more than happy with... We cannot emphasize at how valuable his services were to us, and our family thanks him greatly. Remember the kids? They didn't even have time to even THINK about throwing a tantrum before they were buckled up in the new car and we were on our way. Arkady runs a no-joke, no-frills, get-it-done business. He saved us a lot of time, stress, and yes, money during the car buying process, and has a customer for life. Thank you, Arkady, for all that you've done!

Since I bought my first 2 cars with Arkady back in 2014, I've replaced 2 of them with Arkady's…read moreservice. Arkady got me better value for my budget and made the process quick and painless. Trusting Arkady with my car purchase saved me time, money and headache. Arkady is not only a phenomenal professional, he is a great person and I highly recommend using his services.

Rod Lejat. What this man did for me I don't think any other dealership would've done for me or has…read moreever done for me or my family. I was at a different dealership about to get a car when Rod called me & not only did he offer me a better price, he offered me a better rate and matched the trade in value as well. When I arrived at the dealership he treated me and my family with such great hospitality and respect, I've genuinely never had a better experience buying a car. He was very direct about the pricing and about everything and made everything very clear and simple. He went out of his day to come in on his day off and help me with this deal. If you ever come down, make sure to ask for Rod, he was awesome!

very happy with our first experience with the Toyota Service Center. I brought our new (used) car…read morein for a recall fix, expected it to take an hour at most so I planned to wait. Jesus let me know that recalls usually take 3-4 hours and offered to call a Lyft to take me home rather than my husband having to come pick me up. since I was only there for a recall fix, I didn't expect them to, but was very happy that they did perform their multi-point inspection! this isnt our first Toyota, but it is our first time using a Toyota dealership to service our vehicle. I'm excited to use them for all of our servicing needs!

My family and I have been coming to H&K since I was a kid and they've always provided great…read moreservice. I recently went in to get a small crack in my windshield repaired, and Steven helped me out. He's the best!! I wouldn't go anywhere else :))

The sales staff at this dealership were totally upfront, honest and impressively knowledgeable…read moreabout old cars. Their opinion of these cars jibed with the consumer reports on these cars but they had much more detail. I would have loved to do business with them but unfortunately I had already picked the make of the car and I knew what I was looking for in terms of mileage. It's a small dealership and they had nothing resembling what I wanted. I noticed the prices were competitive. They charge invoice for new cars but they order it for you. Just test drive the cars by going to the dealership. Then come back and order your new car.

If you're not here shopping for a car, don't expect stellar courteous customer service…read more Came here with my little ones to look at one of the cars, and the employees kept coming back saying don't do this, don't do that with a tone. I'm VERY particular with my kids and there's a set expectation that they're not to slam doors, be chaotic, etc. they were FAR from it. We go to Tesla, Porsche, Lucid here in Valley Fair and Santana Row and have never been given a tone like here. Demo cars are there for people to sit in and experience. Wouldn't give them our business.

I was shopping for a new EV and Polestar extended a $20k credit toward drivers of a certain brand…read moreto make a switch. Who could resist that offer? I had a tiny challenge locating it. Now that I know where it is then I can say it isn't tough to find. The showroom doesn't have the exuberant vibe that most EV showrooms do. Sadly, I must say that is a reflection on the car. If you're simply looking for transportation give it a try. If you're looking for a fun car and car buying experience be cautioned. May you enjoy this more than I did.

While I had been considering the possibility of purchasing a new vehicle, I had no intention of…read moremaking an immediate decision. However, the moment I saw and sat inside the Lexus NX 350h, I was completely captivated. What ultimately led me to complete the purchase within a single day was the exceptional experience and outstanding support provided by my salesperson, Alvin Nonales. His professionalism, expertise, and genuine commitment to customer service transformed a casual consideration into a confident and memorable decision. Alvin Nonales exemplifies the art of salesmanship. His ability to build relationships, inspire confidence, and create value reminds me of the legendary Zig Ziglar. Ten billion stars to Alvin Nonales!

I had a very disappointing experience with Steven. From the beginning, he seemed impatient and…read moreuninterested in helping me. I test drove one vehicle, but I didn't like it. Since I was seriously looking to buy a car, I wanted to compare it with two other models to see which one fit me best. After I got out of the first car, Steven told me, "I can't let you test drive all the cars." That was frustrating because I never asked to drive every car on the lot. I only wanted to compare 2 more vehicles before making such an important purchase. Test driving different models is a normal part of the buying process, especially when you're deciding between them. Instead of making me feel like a valued customer, Steven's attitude made me feel rushed and unwelcome. Because of this experience, I chose to take my business elsewhere. I expected much better customer service from a Lexus dealership. We bought a vehicle from this location a few years ago and the customer service was much better back then!! We drive a MDX and we were comparing the features in our head, and he said you should go and buy MDX!!!

Came straight from Google reviews to post here as well :)…read more I just leased a new car from here and I never thought I'd say I'm excited to go back to a dealership for a car feature training (awesome) and my first maintenance appointment lol. Getting a new car can be stressful! And car sales is a business (obviously), but Hamid, RJ, and Sam truly made it feel personal, easy, and actually really special. As someone who was experiencing the leasing process alone for the first time (with a rough idea of how things should go), not once did I feel pressured to make a decision or get any vibe that my 21 questions were annoying. Hamid was so patient and willing to explain everything to me (and without me prompting him to for certain things, which was greatly appreciated). RJ also stepped in to help me where I really needed, and Sam made the end process so pleasant and easy. I am so so so happy I chose this dealership and team to trade in my car. They all really seem to enjoy each other's company and the job itself which made the whole experience that much better and less stressful. Thank you again to the team! And if you're reading this, GO TO STEVENS CREEK SUBARU!

So far, my experience has been mixed. I found a car that interested me online, submitted the…read morepre-auth info, and waited for a response to my request that included specific vehicle, down payment amount, and request for monthly payment. Seems easy, right?! Nope. After countless emails, txt messages, and phone calls from the dealership, I finally received a clear response to my request. Of course, this still required multiple txt messages & a call. In between, I continued to receive multiple calls & txt messages from other people at the dealership. Fortunately, my iPhone blocks all unknown calls/txts. Over 18 hours later, I received a response from Chris at with the exact monthly payment amount. It was 412 pm. I was exhausted, but still needed to contact my insurance company to make sure the cost + car payment would fall within my budget. I'm really bad at math, but my calculations are much quicker than the sales manager. Now, it's past 5 pm on a Friday. Shout out to Jessica Connelly's Farmers Insurance agent!! She stayed late to verify full coverage payment amount for the vehicle I wanted to buy. It only took her 30 minutes!! That includes sending her the details of the car. Now, I have cold feet. Do I want to go over an hour away to buy a car from a dealership that has difficulty with calculations & has aggressive customer service? 4 stars because Chris is an excellent communicator.

Von has been the absolute best with the purchase of both our cars. Answers all questions and fixes…read moreall issues. He was not pushy like most salesman. He looked for what we asked for, sent us info on many different cars for us to look at, then sped us through the purchase so our kids didn't drive us mad while getting things done. Shadi was brilliant. Thanks to him the financial part was easy. He is very friendly and always says hi when he sees me come in for anything. He always checks to make sure ai am still happy with my car. Tyler is our go to for anything that needs to go through the service department. He has been excellent for years. No fuss, quick, and easy.

What started as a test drive turned into almost 100 text messages and dozens of phone calls…read more The sales person and his minions began harassing me to lease when I specifically gave him a timeline. It gets better. I presented a counter offer on the SUV I wanted and it took over 4 days to get back to me. Stupid kid games. I suggest you buy your BMW elsewhere unless you like being constantly harassed by the sales person. This place is a joke, walk away. There are better BMW dealers not far away.

I had a fantastic experience with Jeremy in buying my first used car. He was really effective in…read morefinding a good deal, arranging everything with the dealer on my behalf, answering my many probably annoying questions, and setting up a clean otd price. Throughout it all, I appreciated that Jeremy was knowledgeable, no-bs, patient, and responsive. I never had to communicate with the dealer at all, until I showed up at the dealership for my test drive, where the salesman had all the paperwork ready to go. From test drive arrival to leaving the dealer with my new car, it only took 2 hours, which feels pretty efficient. I don't really understand how Jeremy gets paid because he didn't charge me for anything, but I'm so glad I found him.

In one sentence: VIP CAR BUYING EXPERIENCE. (Excuse the…read morecaps, I want to emphasize how great it was. ) By now, Jeremy helped us buy two cars! One for ourselves and one for our friends. Both experiences were delightful, stress free (who would associate stress-free when you buy a car?) and quick. No hassle car buying - that should be his business's title. He helped us narrow down the list of cars we were looking at and make a decision that worked for us. He also scheduled all the test drives, negotiated the prices, and pointed us to a specific person at the dealership, a complete VIP experience. He did the same for our friends just this week, they bought a great car in a great condition, he negotiated the price down and steered them away from less desirable options. My friend was nervous (just like I was before ) because the process of buying a car is stressful. But after they got into the dealership and the car was waiting for them, they test drove and bought the car. My friend said: who would have thought that I can enjoy buying a car! And that's all thanks to Jeremy. Believe me I'm not hyping him up, he is professional, kind and customer centric. Thank you Jeremy!