This was $20. Soggy, cold and no flavor. You be the judge. I did a mobile order at 6pm to pick up at 7pm. Showed at 7pm and didn't get my food until 7:20pm. All this on a Sunday night. read more

Lupe Tortilla Mexican Restaurant - Nachos Compuestos - Tex-Mex Near Me - Round Rock, Texas

Normally I go to the location at Arbor Walk by the Domain but on this occasion I choose to go to this location which was an mistake. We got there around 7:30 on Thursday upon entering the establishment we sat at the bar and there is when everything went down hill. The bar was sticky and dirty with dishes and napkins everywhere. After sitting there for 20 minutes we had to stop someone to actually help us..Evidently we were nit the only ones having this issue. It was like there was no leadership present at all. We then finally got our drinks which were not good but the kicker was the fajitas plates were put together very sloppy and the beans were not ip to temperature and the tortillas were soggy.. That was a wasted $50 some odd dollars.. read more

Cultural appropriation. They love to use Mexican themes but hate serving Mexicans. Completely ignored by the bartenders.

Checked in online was told 20-30 min. Checked in once arrived 5 min later and was told 30-40 min. 2 hrs later after numerous times of asking why we weren't seated we were told there were 3 other parties ahead of us and it would be another 30 min. Ridiculous, as those parties arrived with same or more # of people and were put on the list after us. Manager, if you are under staffed be honest and upfront with the public and give realistic time frames. read more

Disappointing to say the least. To begin the mobile view of the site is very outdated. After finally being able to place my order of the most expensive lupe steak fajita meal my order was incorrect. Pico I guess means covered in a mountain of only chopped tomatoes and don't assume your meal comes with more than one tortilla. The lady on the phone informed me rudely that it comes with only one.  Don't bother selecting any of the "options" because they will make it however they want. Pico=tomatoes, refried=well not refried. Rush hour is probably not the best time to go if you want decent customer service or a correct order. read more

Lupe Tortilla Mexican Restaurant - The $39 Lupe Steak meal to go. With "pico" and "refried beans" - Tex-Mex Near Me - Round Rock, Texas

Birthday Dinner for my wife! She loves Tex Mex enchiladas. Lupe Tortilla didn't disappoint her! The rest of the families food was not bad but not great! Frozen Margarita was very good! Our waitress Melissa was awesome. Kid food selection is thin but they have the go tos. The atmosphere was fine for the early dinner time however this place gets very crowded and very loud! read more

Lupe Tortilla Mexican Restaurant - Frozen Margarita - Tex-Mex Near Me - Round Rock, Texas

We came in tonight for dinner. We expected a long wait for the table since it's Friday night. We waited about 45 mins which was fine. Sat down and ordered quickly. Our waitress was fabulous, and checked on us a lot. Her name is Indya. Great job there. We waited over an hour for our food after we ordered. The food was delicious as usual, but the wait was completely ridiculous. read more

My daughter has loved this place since she was 5. She is almost 12 and still prefers Lupe over any other Mexican Restaurant read more

Lupe Tortilla Mexican Restaurant - Lupe Tortilla Bar - Tex-Mex Near Me - Round Rock, Texas

Pretty good. $60 fajitas. I can order the same fajitas for half the price at a few other places here in town. I would return if it was a little less pricy. read more

Ok.... My family has gone to this location just about every weekend since they opened. The food is usually great and the service is usually as good as the food. Tonight, everything changed! We were seated just after 5pm. We took some time to order and had a great waiter. But after ordering... our food never came. We started watching other tables, who ordered after us, get their food before us. This was not one or two tables or smaller groups. We are talking over 5 tables all about the same size group. We asked our waiter where our food was and he went and checked. He came back and said it would be just a few more minutes as it was just being put up into the window. About 15 minutes later, one meal (out of 7 meals) came out. It was a quesadilla. We were told the rest was right behind. About another 15 minutes goes past and nothing. Somewhere in this last 15 mins, a female manager came and said they were just finishing up our order and it would be right out. Well... it never came. I found the female manager and told her we were not waiting any longer. I asked she bring our check for our drinks and the one meal we received and that we were leaving. Some time went by and a male manager from the kitchen area showed up with 3 of our meals. We told him we had asked for the check and we were leaving. He became argumentative and kept telling us he was trying to salvage to order. We attempted to explain we had been there for over 1.5 hours and had no food, except the one meal. Even with the food this male manager had we were still getting only a portion of our order. We told him to take it back, we were not staying. He continued to argue and became rude. We told him it was time for him to leave. As he left... he called us "assholes." I called him on it and he denied it but continued to argue with us. We again said to bring us a check for our drinks and the one meal we received. Some time went by and he returned. He said he wanted to salvage the evening and said while he denied saying anything wrong, he wanted to apologize. Why would one apologize for something they did not do? He then, place his hand on my shoulder and told me to listen to what he had to say. I instructed him to take his had off of me and that nobody touches me without my permission. This manager became more irate. We asked if we were getting a check and he said no. He told us we could leave. As we were leaving... he called "assholes" again! This person does not need to be a manager! We left but made sure our waiter got a tip. We will NEVER go back to Lupe Tortilla and will need to find a new Saturday night place for our families to eat. By the way.... My niece recorded about 90% of the incident. She had her phone down so there is no video, just audio. The audio supports everything I just wrote! read more

This used to be our favorite place to go for the margaritas and the food, but sorry to say, changes have happened. All the staff but one are new. Margaritas are still good but our last two visits have been marred by 1) getting sick from the shredded beef) and 2)decline in the way the salads are made. Clearly the change in staff has ripped the guts out of this formerly great place. Everybody has to save mone and we understand. Moved on. Check out our review of Santiagos, our new fav. read more

It appears that this establishment continues to employ a combative, rude, unprofessional manager named Roy. We experienced his unprofessionalism first hand yesterday in front of 2 of our 3 kids. As a disabled person, I wanted to take a moment to educate Roy on what he can and cannot ask about service dogs, instead he became combative, sticking his finger in my face, raising his voice, and then threw us out after we had been waiting well over 25 minutes for a table...all because wi simply explained that he could only ask 2 questions: Is this a service dog and is he trained to perform tasks? Instead he went on a political rant about how we are liberals (we aren't and way to judge a book by its cover Roy because you have no clue about who we are and what my husband does for a living and what I used to do prior to my accident) and that we could post this issue all over social media about how he refused a disabled woman and her service dog service! He had initially asked for registration paperwork to which both my husband and I stated that there is no such thing and that they are fake. He then stated that he gets a lot of people with dogs and can easily seat us on the patio. I responded with "I am disabled and the heat complicates my disability" he continued taking about dogs and I said he's not a dog and he's a medical device like a wheelchair or oxygen tank and to please stop calling him a dog. At which point he walked away. Note: My service dog was professionally board and trained for 6 months and cost more than some small sedans. I have a handicap placard and my disability is rated the most painful on the McGill pain index. I then stated that I would be calling the local authorities and filing a report to which he stated he would call them to have us escorted off (he didn't). While waiting for the police he kept giving rude stares and I asked the hostess to please call the owner. They didn't have the number. I then asked for the owners card and unfortunately Roy had to provide that. For this person to be in management or simply interacting with people is a poor choice. He needs to go to anger management. I have no clue why he turned it into a political rant. It simply shows that he has deeper rooted issues or cannot handle educated middle aged woman giving him a simple lesson in what he can legally ask a disabled person. Once the police arrived, they took the information down and provided the incident number. Apparently Roy offered to provide a meal -not a chance! We took our boys down the road for a cheap drive thru meal and headed 50 minutes back to home. Our first outing to Bass Pro ruined by an ignorant man who clearly needs to be removed from his position since if you scroll through these reviews, he's had many complaints and somehow the owner still employs him. If this man insults disabled people and goes on random tirades, he should not be dealing with the public nor should he be in a management position at all! I have left a call at the customer service line and emailed Patrick, the managing partner of this location. I will also be contacting the local code enforcement or health department to ensure that the location is fined for violating ADA rights. read more

Lupe Tortilla Mexican Restaurant - Tex-Mex Near Me - Round Rock, Texas

My son, Mrs. Texas and I dined in one evening as first time customers but we won't be back. We were greeted and seated, served drinks promptly, as well as our food. Everything was good so why won't we return ??? Holy Cow, the prices are high. To high for one of many choices of Mexican restaurants in town who offer the same quality of food and service at a much better price. Unless you've got money to throw away and or burn, go elsewhere, and get the same service and quality at a much better price. read more

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Glad I stayed. The visit started a bit rough when I walked in and instead of a greeting was told it would be a thirty minute wait. Had the restaurant not smelled so good, I would have left. The wait was more like 15m. I was immediately welcomed by a server and then another server. Both Stephen and Sky were very friendly. Sky made great recommendations. The manager brought our samples of their beef fajitas. Oh my! The meat was very moist and tasty. I took Sky's recommendation and ate the Pepper Shrimp. I'm glad I did not let my first impression dissuade me from staying. Absolutely perfect meal. read more

Lupe Tortilla Mexican Restaurant - Tex-Mex Near Me - Round Rock, Texas

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Still Never been back. They reached out like they wanted to square you away and never follow up. Lupe is Trash and nothing like the originals in Houston. What happened to the food? It used to be dang good. I've waited for management to make things right and guess that falls on Customer Service. Don't recommend Lupe many options out there. read more

We ordered the fajita burrito and ground beef burrito plates. Both were SCRUMPTIOUS!! OH and they currently have a red berry (or something like that) margarita. FANTASTIC! We will probably visit them once more before our departure. read more

Nice atmosphere but the food is pricey and mediocre. Service is usually good. Even if you get on the waitlist and show up on time, they will try to bypass you when seating. If a walk in complains, they will try to seat them ahead of you. Not right. read more

I have eaten here more times than my reviews show. It is worth noting that their puffy tacos are extremely good. I was here a few evenings ago close to closing time. Service is always consistent. Food is always good, but this time I ordered the puffy tacos. A very good choice here. It is pretty hard to find good puffy tacos and Lupe makes them seasoned and fried just right. read more

Lupe Tortilla Mexican Restaurant - Classic Tex-Mex enchaladas. - Tex-Mex Near Me - Round Rock, Texas

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I wanted to eat chips and salsa and remembered that we haven't been to this spot. Off we went to Lupe's Tortilla. When we entered the restaurant there were people waiting on the benches. So, we knew there will be a wait time. After putting our name down for a table, we waited outside where they have benches and chairs. We were happy to receive a text saying our table was ready. We were taken to a table at the back of the restaurant. Our server came to ask for our drinks. He brought us some chips, salsa, and charro beans. Boy oh boy, the beans was pretty darn good. It took a few minutes for our food to arrive. So, we kept on munching on the chips & salsa. I ordered the taco al carbon with flour tortillas and it came with rice and refried beans. The fajita meat on the taco was well grilled, but there were only 3 pieces in one taco. I also ordered Lupe's lemonade. They charge a $1 for a refill. Overall, I was a happy camper with my tummy overstuffed. read more

Lupe Tortilla Mexican Restaurant - Chips, salsa, and charro beans - Tex-Mex Near Me - Round Rock, Texas

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Nothing like some great Tex-Mex, in the heart of Texas! Lupe Tortilla delivers an authentic Texas-Mex meal, which really hit the spot. Everything from the queso and guacamole to the nachos and jumbo shrimp were excellent. The queso was right up my alley being extremely cheesy and with a mildness to it that helped the kids also enjoy it. The guac was freshly made and had a really good blend of tomatoes, onions, lime juice and spices. The Nachos Compuestos were loaded with delicious "crispy beef", cheddar cheese and all of the fixings. The jumbo shrimp lived up to their name and brought the right amount of heat for those looking for a spicy dish. Our biggest point of frustration was not being able to call in and reserve a table for a party of 11. While they don't take reservations, restaurant policy states they can only accommodate advance notice of tables of 6 or less, but we were struggling to comprehend how they couldn't just as easily make room for 11 with 6 hours notice. One would think they would want (and appreciate) the notice to ensure they accommodate, rather than possibly lose out on a big group to a different restaurant. read more

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A hours to get seated, ok I get that Friday night. Then we order, 1hr 20 min to get our food for 4 people. Food has gone down hill. Service was ok. Time to get food, won't be back. Used to love this place. read more

Went here on a Friday at 3:30 there's 25 minute wait when there is plenty of seats this is not the first time I came and there's a wait with plenty of seats open! Gets your crap straight! Will Never come here again lost my business and don't give me the short staff cause of covid story! read more

I had the crab and avocado enchiladas, and they were pretty good! My two teens had the original burrito, and they both liked it. My husband had the chicken fajitas, and he really liked them. The guacamole was decent, but not great. My youngest had the kids chicken quesadillas and he said they were good too. The sweet tea was not very good. Our server, Hiro, was very attentive, friendly, and made sure our needs were met. We ordered 2 burritos, 1 enchiladas, 1 fajitas, 1 kids quesadillas and teas for everyone and our bill was $115 with the tip... Overall, the food and service was good, but overpriced for meals that consist mostly of rice and beans. read more

Lupe Tortilla Mexican Restaurant - Crab and avocado enchiladas were pretty good! - Tex-Mex Near Me - Round Rock, Texas

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Had hour wait when manger said to not seat anybody. Messed up on cheese enchiladas brought out chicken then replaced with cheese had wrong sauce. read more

The braised beef and cheese enchiladas are all you want in an enchilada! So good!! The place was busy, but our server was attentive.

So 3 stars because this past Sunday I order my meal and as you can see the vegetable was NOT eatable. So again as you can see from the photos more than 7 minutes to replace the vegetable. By that time I was well into my meal. Listen folks there are two bartenders worth supporting here first tonight Destini, and then on Sunday Janel. Great people and great at there craft. The general manager Patrick is not worth the time to even complain. He is as we say in in Texas all hat and..... So for us we will move on to Cedar Park or MOPAC locations. Here is my number call me 512-230-2498 read more

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A managing partner reached out to me and we discussed some of the issues. Someone trying to fix stuff Is the definition of customer service. I'll be back to eat here again but really appreciate the effort put forth to try and fix issues. Thank you. Rough night Poor service Good had hair in it Couldn't get what we ordered What we did was wrong Margaritas in the rocks served in a glass without rocks? Huh? It was a tough night all around Slow service too read more

Not a bad place and decent food, but stay away from the large bartendress if you sit at the bar. In 3 visits her service was close to non existent. The rest of the staff is OK. Oh, and if you use the rest room, cover your margarita or you might get a visitor (yes, that's a pic of the fly in my margarita). read more

Lupe Tortilla Mexican Restaurant - Tex-Mex Near Me - Round Rock, Texas

Some of thr best Chicken Tortilla soup around Always great attentive service Highly recommend read more

Finished up my mini Vacation with a stop at Lupe Tortilla...We have been several time...first time at this location...Service was good, Chips and Salsa were great....Nice spice...Queso was a bit on the thin side and it just tasted different then what we were used to...Visually is was different as well, I have several other photo, and this on was loaded with Tomatoes...We also went with the Chipotle Ribs...One ribs was the end rib, 2 bones, and very dry...the rest were good....I went with The SR. Gaffigan...Everything tasted good...My wifes plate was the Carnitas Tacos...These were pretty disappointing...Wife ordered with out Cilantro and Onion....There was so much lettuce, a ridiculous amount. The tortillas were stuffed full of lettuce, and the meat was on top. She had to remove most of the lettuce to make a normal taco...Now the crispy pork was very good, just the platting seamed odd for a place like this. You can see it in the photo, it just seamed to be tossed on the plate...Rice was very good too. read more

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We have been to this place multiple times. Service is always bad. Food takes way too long to arrive. Usually arrives cold. Whoever is running this establishment is not doing it very well. You would be better off going elsewhere. read more

Bloody Mary recipe is partially from scratch, worth a try, not too spicy. We ordered the frijoles dip which was good. Their salsa looks amazing but tastes very bland. No heat no taste aside from salt. Guacomle was decent. Tasted like normal guac. The barracaho style beans that came with the chips and salsa were fairly good. A little heavy on the salt. Friend got the chilaquiles. He said they were good and the runny part from the egg cooled down the heat from the salsa. Get the mild if you don't want it too hot. Their spicy is legit spicy. I ordered the barbacoa Benedict, Hard poached. Came out runny. Sent it back. The video included is everything but the benedict. After sending the eggs back, they came back out runny... Again. We closed out and left. They took the dish off since I didn't eat anything off it. read more

Lupe Tortilla Mexican Restaurant - Tex-Mex Near Me - Round Rock, Texas

After an intense shopping session at the outlet across the street Lupe's was a welcome site for dinner. They have only been open in the location for a few months so the place was packed. However the service and food was top notch. My favorite item so far is the enchiladas. read more

First time here. Wait time wasn't to bad. Service was extremely great! Food was well... absolutely WONDERFUL!!! had a server with 2 days experience. If I didn't know better, I would have thought she had been there for years. She was great and knowledgeable of the menu and drinks. Our group of 6 were treated very well. The food was really good and not the heavy cumin seasoning you find in the usual Texmex. Overall experience was a 5 star visit. Very reasonably priced. A must visit!!! read more

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I'm here now....got here at 5 pm....6:25 still no food....we asked for more chips three times before we got them

Sooo I didn't take pics because I forgot. It was my first time visiting and my friend's highly recommended meeting here. As a newbie the chef brought a fajita sampler with three mini fajitas that were delicious. The chips were hot and the table made guacamole was fantastic! I ordered the three cheese steak plate which came with beans and rice. It came how sizzling and did not disappoint. And to top it off a draft Modelo or two. Take my word LT is all that everyone says it is so enjoy my review and then look at someone else's pictures read more

Food is mediocre. Bar staff ignore you and is rude. Slow service. Always busy though Manager was indifferent. read more

Food and staff were great! Good queso and decent prices too. Great environment setting. read more

Lupe Tortilla Mexican Restaurant - Tex-Mex Near Me - Round Rock, Texas

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- Never been to this place and felt like going somewhere different upon arrival we were asked if we ever ate here before which was obviously no. We were seated right away but I can assure you if you after 6 pm then it gets a lil packed. - I have to say considering the parking lot looks full outside, inside was pretty well social distanced all staff are wearing mask - we are greeted by Jose who seemed friendly and started of with drinks I ordered a Mexican martini which FYI I will not order again - He serves us with basic chips and salsa and then the manager came and greeted us and gave us a lil sample to try, I thought that was very nice of him to do. - I ordered a steak Lupe and my husband ordered cilantro jalapeño chicken. The food came out quickly and was actually good everything was tasty. I most enjoyed the fresh tortillas that come with the food very soft melts in your mouth. - The food portion is pretty big for what your paying but honestly I just think it's way too expensive for any plate. We even took the left overs cause it was to much for us. - I will come back to try the fajitas that's what they are known for but not bad service or food maybe I got lucky that one day who knows - I also ordered a house margarita which was wayyyyy better then the martini read more

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Came here for cinco de Mayo with my mom. The food was great . We had the queso with the meat in it and demolished the whole thing lol. Had enough food to take home for leftovers. Can't wait to go back again read more

Lupe Tortilla Mexican Restaurant - Green enchiladas - Tex-Mex Near Me - Round Rock, Texas