Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!

I want to thank Alex (cool mustache guy) in the Service Department for going above and beyond…read moreyesterday to take care of the issue I had with the locks on my wheels. I told the guy that checked me in that I wanted that done. When everything was done, I asked about the lock that I asked for and was told that they were not in stock but could order them. I go to the Parts Department and was take care of by Nicky, also an excellent customer service representative who definitely cares, told me they DID have them in stock, so either they lied to me about not having them in stock or they forgot. Anyways, Alex understood my frustration and since it was late and most likely the mech guy had left or where about to leave, ALEX went ahead and installed them himself. Awesome guy, especially since he didn't even cause the problem, but he fixed it and that is the only reason I'm giving 5 stars!

Bait and switch tactic attempted. Ford…read more I went to this dealer pursuant to locating a car on the Ford website. Once there, I worked with Juan and test drove a car they suggested (cheaper and older). I provided my trade-in/payoff information while sitting at the dealer. In fact, it was the first thing requested of me by the dealer, and I had to pause prior to providing to continuing as I had not even seen the vehicle. During the conversation, I provided my approximate monthly payment that I would be willing to pay. I left unsure due to my experience driving the vehicle. I was sent a text message specifying another car. Gabriel, the Sales Manager also texted me. Due to this, I came back a second time to test drive that vehicle to determine if my experience would change. I had a great experience and decided to move forward. My payment was determined on that date to be $517/month, 72 months, 0.9%. Due to a lack of information about the electric charger installation, we needed to leave but the numbers were finalized with Juan having gone back to the finance manager a few times to confirm. Everything was written down. Juan asked me to sign a document stating my intent or to pay a deposit. I refused to do both but said I would follow up. I followed up and was ready to move forward and made an appt via text msgs. I was running early and texted requesting to come earlier and was told it was fine. We arrived early and no one appeared to have any knowledge of our appointment or the information. We were told Juan had the day off. After rummaging through his desk, they found the paper with all of my details. Much time passed with being told they were communicating with finance to get the paperwork. I was asked for my SS to run my credit along with my personal and employment information. I questioned this and was told it was necessary for financing. Gabriel, whom had texted, came over to re-introduce himself and we briefly chatted. After much time passing, the sales person came back saying the monthly would be approx $720/month. He explained that the trade in was added but the payoff was not calculated. He suggested that there was prior discussion of whether to trade in the car or not. I explained this was absolutely false as the trade was a given from the beginning with Juan taking my payoff and per diem info on the 1st visit. The payoff was added the 1st visit and confirmed on the second visit. The owner came by to again, say the same. This information is unbelievable and comes across as some sort of bait and switch tactic trying to raise the payment, after taking personal information and after confirming payment. I would absolutely not recommend this dealership.

The owner Aaron is a great guy, super transparent, honest, and never scams like a lot of other…read moremechanics do. He's a guy you can actually trust! I bought a car from him and absolutely love the vehicle -- he made the process smooth and straightforward. All around, fantastic business. I will be bringing my car back here if it needs maintenance!

I needed to find a replacement vehicle, and I was pleasantly surprised to find that there was one…read morethat matched my price and model desired available for sale at Centerline Automotive. Aaron was great to work with and he offered a 1 year warranty on the vehicle (he told me that he offers that on all the vehicles he sells). I am very happy with this company and recommend if for most vehicle repairs.

My sales person Melissa went above and beyond to ensure that my customer experience was top notch …read more She is very good at her job and genuinely cares about the customers she is working with. Ask for Melissa when purchasing a new car .

Great place to purchase a car! My brother and I bought our car with Francisco and he was great!…read moreBest experience I've had with a dealership. Great service from the moment you step foot on the lot!

We went through Swap Motors and couldn't be more smooth. Would definitely go through them again…read more They don't low ball you like all the others.

Was very impressed by this business. Made selling my car very easy, and offered a fair price…read more They were at least 10% above Carvana and well above the many dealers that throw out low-ball offers when you are selling a car. Paid off my loan via their dealer's online portal and gave me my equity on the spot in cash, at my own bank. (A cashier's check would also have been fine.) Ask for Ozzy Sanchez or his associate Kyle. This is a great way to securely, quickly and fairly sell your car!

First of all, I have to say it was a great experience purchasing a car from Studio Vroom. It was…read moreeasy and fast. I was looking for a very specific car, namely a newer white exterior, black interior Volvo XC90 T5, with low mileage and Apple Carplay. I searched for one that would meet my budget. I found a car from Studio Vroom in Illinois, but it was far from my location in Southern CA. However, after I had a video chat with Mike and Steve, I was confident about going ahead with the purchase. The transaction and shipping was very smooth, and they never charged me any awkward additional fees for anything except for some options I asked for, like a dash cam. Mike recommended a mirror dash cam for me which is one of my number one favorite features on this car now :) It not only records the front and rear views, but also gives me a wider view behind me than my rearview mirror did. It also still works great even if my back seat and trunk are filled with passengers or stuff I'm hauling. At night too! A couple of nice services they added were a ceramic coat on the outside surface, and sanitized with ozone sterilization inside. Mike also had some basic maintenance done before shipping the car to me, like replacing the cabin air filter and having the oil changed at the Volvo dealership. You know you're on the right hand when they take care the car like their car. Overall it was a great experience and I love my car! I strongly recommend Studio Vroom to anyone looking to get a new car.

Studio Vroom is a Rare Gem! I enjoyed the great privilege…read morerecently of purchasing a 2012 Mazda MX-5 Grand Touring Special Edition from Studio Vroom in Chicago. From first phone call to after-purchase communications, Studio Vroom treated me with great care, professionalism, and efficiency. I can honestly say I have never enjoyed buying a car more. Although that certainly has something to do with the magnificent roadster itself, it has more to do with the attention Michael and Steven took to ensure everything went as smoothly and perfectly as it possibly could go. I live in northern Minnesota, a plane ride away from Chicago. I was willing to make the trip for the right car and the right deal. Michael helped me ensure it was both of those things by promptly providing all the information I asked for, and by arranging a virtual inspection of the car via Zoom. During that inspection, he took the effort to show me the few tiny blemishes in this well-preserved 10 year-old car, like a few paint nicks and scratches, and minor curb scuffs on a wheel. He showed me the engine compartment, focusing on key details like common leakage areas etc., and also showed me the underside of the vehicle, pointing out the untarnished bolt heads. After this thorough remote inspection, I quickly checked the vehicle's Carfax report and made a commitment to purchase the car. Michael accepted a nominal deposit, which I paid electronically, and then he provided a provisional bill of sale. I booked a flight to Chicago for the following week, and Michael thoughtfully offered to pick me up at O'Hare Airport. In the subsequent days, he stayed in regular contact, sending email every day or so with updates on things like the (very reasonably priced) extended warranty that I'd asked for, on top of the dealership's 15-day powertrain warranty. Throughout our communications Michael was genuinely personable as well as efficient and responsive, even to the point of responding immediately to a couple of late-evening emails. This helped me stay assured all was well, and Studio Vroom wouldn't dream of selling the car out from under me. The big day arrived, I caught my flight, and true to his word Michael promptly picked me up at O'Hare. He drove us to Studio Vroom's location just around the other side of the airport, where the car was waiting along with all the papers ready for my signature. (While I was there, he also showed me some of their other cool cars, including his personal MX-5 NA drift car; I might've guessed I was dealing with a Miata enthusiast!) I eagerly handed over the cashier's cheque that I'd brought with me, and Michael handed back three sets of keys and the 30-day registration. Within just minutes of deplaning at O'Hare, I was driving away in my Velocity Red Miata, complete with a full tank of premium petrol. I took the loooong way home, heading straight west from Chicago until I hit the Mississippi River, upon which I turned north and followed the spectacular Great River Road and several of its tributary twisty side-roads. This truly pleasurable route was made all the more enjoyable by beautiful weather, splendid late-October foliage, and the flawless performance and stunning comfort of the MX-5. Every mile made me smile wider, and feel more at ease knowing Studio Vroom had delivered an excellent vehicle for a great price. Although the deal was now done, Studio Vroom kept on working to ensure my purchase was perfect. A the day after I arrived safely at home, I received email from Studio Vroom conveying information about the care and feeding of the car's finish; they'd applied a ceramic coat, and they recommended a certain brand of SiO2 wax to maintain it. Finally, they confirmed my bank's check had cleared, and the title was in the mail. As a final bonus, they shared a Google Drive location containing the high-resolution studio photos they'd taken of "Jamie" - the name the self-described "car adoption agency" had bestowed upon the roadster. With this all-around delightful experience, Studio Vroom earned my trust and my highest recommendation.