Awesome food, but service is awful and I will never eat here again. This is the ~10th time I've visited in the last year and it will be my last ever.
I had a surprising interaction with the chef (or owner?) who can't seem to control himself and doesn't seem to have empathy for old people, or people in general, maybe.
Arrived before a snow storm today (starting around noon) at around 9:30am today. I brought my Grandpa, who is 93 years old, and my girlfriend. I walked in while they sat in the car. Inside I was told it'd be a 10-15 wait. I said that's fine and we waited in the car for 10 minutes then walked in. When we got in we were expecting to wait another 5-10 minutes.
We sat in their outdoor seating area (near the take-out window). I gave my Grandpa my coat to keep his legs warm. The waiting area has a heater but it's a piece of junk. It's about 35-40 degrees in the waiting area. Everyone waits at this place, so why not invest in a real heated area to wait?
After about 15 minutes, 4 other groups were sat, so I went back in just to make sure we were on the list. I was assured by the hostess that we were next. We waited another 10 minutes. I went to the take out window, another waitress asked if I needed anything, and I politely asked if we might be able to get a cup of coffee while we waited. She said, sure, no problem. The coffee never came.
We waited another 10 minutes and the hostess told us it'd be just 2-3 more minutes while they cleared the table. I watched as they cleared two large tables. Then she never came to get us. At this point, after 34-50 minutes my Grandpa said he was getting cold and asked when we'd be sat. To me it looked like the hostess just got busy and forgot about us. So, my Grandpa got up and asked me to walk him in to be seated. Again, he's 93, so I had to walk him in and hold his arms (his legs fell asleep sitting outside for longer than expected), help him rotate the chair, get him seated, etc.
After I got him completely seated none of the waitresses were making eye contact so I decided to walk up to the main counter. I told one of the waiters, "Hey, so we're seated over there, under the party of Alex on your list and the table was clear, my Grandpa is 93 and we've been outside for a while, so I just want to let you know we stole that table over there." I wasn't upset at all, I was just stating the facts. Rather than understand where we were coming from, the waitress said, "You stole a table?" in a dead-serious tone, as if she were truly upset, not joking around. I repeated myself politely, saying something like, "Well, not "steal", I'm just saying, we took this table over here, we were next up, and I want to let you know so you can update your list." and then the owner/chef interjected.
He starts rolling in to me, telling me that he was considering closing, that the snow is coming down, that he wasn't even sure if he was going to sit me, etc. I couldn't get a single word in with him. I kept my cool but he didn't. I wasn't being argumentative. He keeps going on, repeating the same thing 2-3 times, about how he may be closing/etc. What I don't understand is why the hell he didn't tell us that instead of leading us on over and over in the waiting area. At one point I had to interrupt him and say, "Dude, look, he's 93 years old, he's an elderly gentlemen. Are you closing or what?" People around the restaurant started looking around.
My girlfriend was super pissed off and under any other circumstances I would have walked out and never visited again.
It's a shame the owner is such a dick and we had such a bad interaction, because he's a damn great chef. Anyone who disrespects an old man doesn't deserve my business. read more