Given how annoying it was to have a rock hit my windshield, Ryan made replacing it quick and easy.read more

Through my insurance company, I was referred to Peninsula Auto Glass. They were supposed to get in…read moretouch with me, but didn't so I called them. The message on his voicemail said he was out until December 15, and since this was the 24th, I assumed he was back. I left 2 messages on Friday, 1 in the morning and 1 in the late afternoon and I also filled out a contact form on the website, none of which received a response. Since I was anxious to set up an appointment to get my windshield replaced, I chose another shop. If the owner had a problem where he was unable to conduct business, he should have updated his voicemail to reflect that.

This place is absolutely terrible! Do not waste your money here. I had an 830 appointment (the…read morefirst one of the day) and the car didn't even get seen until 0940. Of the 7 windows tinted 5 need to be re done. Lots of bubble and scratches. Not sure if they use garbage tint or the installer sucks... So I went down to see about making an appointment. Dominic took pictures of the tint. He advised he needed to send it off to get approval and would call me back. Never received a call back. A few days later I stopped by to see if approved. Some new guy working and advised Dominic only works Saturdays. The new guy said i could get the tint fixed and he told me he would tell Dominic to call me. The new guy never asked me my name or my number. Overall my instinct told me this place sucks and i should have listened. I will go to a reputable place and pay to have their garbage tint removed. Stay away from here!

[Note: I posted the same review for the location in Redwood City. Both locations were closed after…read moreconfirming my appointments.] I've never seen a business work so hard to NOT take my money. I was ready to spend $7k+ on a full body matte wrap, so I made an appointment online for the Redwood City location. I promptly got a call confirming my appointment for 12:30pm. I drive to the location...but it's CLOSED - in the middle of the day on a Thursday. I try calling customer service. No answer. So I go online a notice that I can make a 1pm appointment at the location in Burlingame. I make the appointment and get a confirmation text. I drive to the location, but...they're CLOSED. WTF? I try calling customer service. No answer. I decide to run some other errands that I was going to do while my car was being wrapped. I finally get a real person at customer service and I explain the situation. She says the shops sometimes close if they don't have enough appointments. But clearly, they don't let anyone else know. She put me through to Katy, a manager, but...you guessed it - no answer. I left a voicemail asking her to call me back. No call back. So...if you try to make an appointment for this business, just keep in mind that even if they confirm your appointment, the shop might be closed when you get there. I wouldn't waste your time. Call a shop that you can speak to directly. None of the individual shops post their numbers, so you're forced to book appointments online or using their automated booking by phone. Their call center is out of New Jersey, so they have no idea whether the location they're booking your appointment at will be open when you arrive. Thanks for wasting my time Jet Black...I'll give my $7K to another business that wants to take my money.

David really came to the rescue, my rear window got broken. It was late Friday,took him 5 mins to…read moresee if he has the window in stock. i tried to call insurance but they're taking a long time. He immediately helped me and too about 40 mins for us to meet. He was so fast and efficient. He vacuumed and very detailed with all mess of shattered glasses in the Car I would definitely recommend this business for express auto window repair & replacements

Julio to the rescue! Very easy communication, on time, fast service, excellent result. Would highly…read morerecommend.

Brought my car in to fix for a minor fender bender. Ronaldo is customer oriented and friendly…read more His team is really professional and fixed up the scratches beautifully and ON TIME! I shopped around and their rates are very reasonable. Highly recommend New Auto Glass for all your car repairs. Also. They did an amazing job detailing my car! Not one strand of doggy hair left.

These guys here are amazing. They responded quickly and their prices didn't cost an arm and a leg…read more The staff was super nice and welcoming which after getting your car broken into is nice to have. The service was fast and the work was clean. Glad I stumbled upon this local shop. I will be back to check out their detailing services. Thank you again to everyone at New Auto Glass.

First tech seemed a little disorganized, and was about to install a replacement windshield before…read moreI'd noticed and pointed out it wasn't OEM (which I'd specifically requested, plus paid extra insurance for). Easy enough communication to resolve the error, then... Second tech brought the right glass and dude was a meticulous artist. Everything was perfectly lined up, sealed, and cleaned. I watched the whole time (out of car guy curiosity), and was genuinely impressed.

Ty was very easy to schedule and price was very fair. They came the next morning. Travis the…read moretechnician was very professional and efficient. Great service all together. Highly recommend. Thank you guys

I recently needed my Tesla's side window replaced due to debris impact damage. I contacted Low…read morePrice Auto Glass, and although our initial call was accidentally disconnected, they promptly called me back within minutes -- which I truly appreciated. After explaining the repair I needed, the owner assured me he could take care of it right away. He took the time to explain the materials he recommended and was completely transparent about the cost and the type of glass being used. I was especially pleased to learn that the replacement was genuine Tesla glass. The entire process took about 45 minutes, and the installation was seamless. The workmanship was professional, precise, and clearly done with care. Thank you again to Low Price Auto Glass! I will absolutely be referring friends and family for any future auto glass needs. Best, Chris J.

Unfortunately got my car broken into last night, and by the next morning was able to get it fixed!…read moreSuper fast response time, quality work and excellent customer service. I would definitely consider coming here for anything you may need for a really great price :) it seriously looks like new!

Thank you for the glass replacement. It was very quick too! Great quality and professional.read more

It's weird how something bad can happen (like trying to fit 12ft pieces of lumber inside my mini…read morevan and breaking my windshield) and then something good can happen, like finding Express Auto Glass. Insanely responsive, amazing price, service exceptional. After feeling like a complete idiot for breaking my windshield, I felt like a hero after finding Express Service auto glass. But THEY are the true heroes! Also, while I'm here I have to take a moment to tell you how much I hate Safelite Auto Glass. I don't even know how that place stays in business. I swear they go around the city bashing windows just to get business. Don't be a dumb dumb, go to Express Service Auto Glass and save yourself grief, money and time!

Initiated with a quote thru their website and got a reply within a few hours. It was unfortunate…read morethat the OEM windshield was backordered but at least the OEE glass were from the same manufacturer but just missing the Toyota logo which saved almost half of the cost. They were able to get the windshield installed and the sensors recalibrated in about 2 hours or so. There's a waiting room available as well as a loaner car if you don't feel like waiting. Would definitely come back for future glass replacements

Excellent service! So professional, easy and great job. They worked with ease with my insurance…read morecompany. It was an extremely easy process. They were able to take me same day. Great value.