It was very easy to renew my passport here. The gentleman in the front did everything. My passport came back 2 days before they promised. Highly recommend. read more

I am going on a last minute international trip and this place did a great job getting my passport renewed within 10 days. The customer service was great and I would definitely recommend them for any passport services! read more

I went to today to have my passport photo and renewal application sent and I was blown away with the customer service. The gentleman who assisted me (cant remember his name but was there at 330p) was incredibly friendly. He also went over every single option I had in terms of expedited service. He asked when I needed it by and told me I didnt have to send it rushed (saved me a bunch of $.) Just a flat out good guy. I had just been to Walgreens to have my photo taken and it took an hour for them to finally come back to me and say they couldnt figure it out! Here it literally took less than a minute! I'll definitely try them out for their mailing services in the future! read more

Both bad customer service and their prices are a complete ripoff. I came in here to ship some small bubbler mailer packages on my lunch break since I didn't have time to make it to an actual US Postal Service office. I of course assumed there would be some sort of price markup since they are acting as a 3rd party shipping through USPS. The packages were all domestic except for 1 package to Germany. The younger guy was the one helping me. I had told him to ship all packages as cheap as possible. He rang me up and told me my total was $48.xx, I was in complete shock! I asked him how much more they charge over USPS and he said 20% or so... I knew USPS would only be charging me around $29 and I told him this and his response to me was "well if you knew how much USPS would charge you should have gone there first". Really? That is the sort of customer service I am going to receive my first time in here? Just because I know what USPS wold charge doesn't mean it was convenient for me to go. Well today I went to USPS a full 2 days later and my total for the same exact packages came out to $29.53 and the package to Germany was only $13 which is half what Mail Box Services Plus tried charging me and the normal packages were $2.67 unlike the $4.xx this place tried charging me. Around 40% more for the same exact service AND horrible customer service on top of it. I really recommend people stay away from this place. read more

When they say ASAP, they meant it. I dunno if he gave me a 12-15 day estimate to raise my expectations, but it came in 6. So I was very pleased with that :) Thanks dudes! read more

UPDATE: OK WOW. Jimmy made a LIAR out of me. I boosted about this place , that I ended up here after another close by service refused to help me print a label as well as use some tape. I sent someone in to do the exact thing, let them know it would be a problem. I got a phone call moments later telling me they wasted their time going to this place, as they claim they have NEVER DONE THIS BEFORE. JIMMY, you know YOU HAVE printed shipping labels and me use tape for my packages. Your prices are also a bit too high so at this point, I am pulling my Original review and I will NEVER give you business EVER EVER again. Also, you'll loose my Passport business AND my PO Box. Consistency is KING, Jimmy. Dont EVER Forget that. After leaving a UPS Store (on Van Nuys at Victory) furious because the guy wouldn't give me any tape to tape up my box, I found ASAP driving around. I went in and Jimmy greeted me as if he knew me. I asked "hey, can I print a shipping label here?".. His response "Of Course!" He quickly gave me the email address, I sent him the label, and he printed it. I asked if I could use some tape to tkpe up my box, because at UPS store, they wanted me to buy an entire roll of tape of a 1 STRIP of tape. Jimmy said of no problem and handed me the tape gun. WOW! Talk about amazing service. So nice. So at the end of all my shipping needs, I asked Jimmy "so what do I owe you? He looked at me puzzled, and said "nothing!" So I insisted on giving him at lease a few bucks. All I was doing was dropping packages off with prepaid labels , so he wasn't making any money on them anyway. But instead of treating like a customer that wasn't being in any revenue, he treated me like I was spending 1000$ in there. Bottom line, I will go out of my way to ship at this store. These guys CARE. They are nice, courteous , and they are not after the buck ,like the crappy UPS store. Not only will I use these guys exclusively, I have told my girlfriend and a few close other friends about it and even showed them wear it is. bonus,: if you go on a saturday at noon, there is acting classes next door, and there is always hot girls in the parking lot. THANKS JIMMY! See you Soon! read more

I could not recommend these guys any more if I tried. I came in right as they were closing and they were as enthusiastic about customer service as I imagine they are when they just open. Everyone is very nice and they even drove my packages over to a nearby store who hadn't been visited by UPS yet so my packages would get in early. Anytime I ship something in the future they're going to be my first visit. read more

I came in to get passport photos. They were very courteous and served me quickly. I was in and out in 5 minutes.

I needed renew my passport for a new travel show I started working on. They were so accommodating. They handled everything from my photo to filling out the appropriate documents. I expedited my passport renewal and received it in 5 business days. read more

My husband & I need to renew our passports. The people at this place were so helpful and did everything that needed to be done in a timely manner. About 3 weeks after our renewal, we received our passports with no problems. We have also sent several of our friends to this place & they have also been happy. The only reason I gave four stars is the limited parking both in space & time. But if you go during non peak hours it should not be a problem. read more

This is the place to go if you need that passport turned around in a hurry. I had a somewhat complicated situation (where's my birth certificate?!) and these folks held my hand the whole way - completely unflappable. I got the passport in time, and now I'm ready to go! Thanks! read more

Alex was true to his words. I needed a notary service where the documents need to be mailed overnight next morning. I contacted him by telephone and he explained his notary service in clear, concise and complete easy to understand language. As soon as we agreed on what needs to be accomplished, he showed up in a few minutes ready to do business. The whole transaction lasted no more than 10 minutes. Trustworthy, reliable and true to his words, he is highly recommend if you want to get a pleasant notary service experience. Five stars! read more

I needed few documents to be notarized and apostles certification, then to be expressed shipped to China. I received the best customer service from Alex. Saved me lots of time and took care of the complete process without any issues. I highly recommend this business for customers who want a dependable and express service. read more

I have used this mailbox center going on 5 years now. They are always helpful and true professionals. All my mail and anything I order shopping online gets shipped to them. This includes my 60" flat screen TV. I never have any trouble finding parking. When I need to ship something out like Christmas gifts to my children and grand children across the country they know exactly how to make it happen and which carrier to use. Good job guys! TZ read more

Such a great experience coming to these guys. Alex was amazing. He answered all my questions about passport. They assist you right away when you come in. If you are looking for help with visas, passports and a ton of other services they offer come to this place. Prices are definitely reasonable. read more

I'm a personable person. And I am all about community relationships. These guys are personable people. I have had them as a mailbox service for almost a year now and they've been great working with me despite me traveling in and out of town, despite all the chaos of sorting through separating mail with my ex who was on the box too, and I really appreciate these guys for their patience. read more

These guys are awesome, I had a birth certificate translated from Russian to English, very professional, quick and fantastic communication.

Drive all the way from Thousand Oaks here, worth itvery very nice, patient and helpful staff. since it was an international shipment to Macao, they helped me make phone calls and do online search. I'm very thankful! hopefully they could open up another branch in my city. will surely highly recommended! read more

I came in one day after meeting with another lady at a different post office about getting an expedited passport. She was a MESS! Then I came to this place and the man who was there greeted us with a smile and helped me get my passport. We found out that the lady we went to previously did my passport photos wrong! But the were fixed quickly and with higher quality. I highly recommend coming here for any and all passport needs and not bothering with any other post offices. No matter what the other reviews say I really love this post office and will be here again. read more

I highly recommend ASAP Passport Service. The staff is efficient and friendly as well. My daughter's passport was done in less than 10 days! Thank you Bijan, Tina and Alex. read more

The customer service here is fantastic. They go over and beyond to help you with any service you desire. What I love about Mailbox Services is that it is a one stop shop for everything. Check it out. You will be pleased. read more

LOVE LOVE This Place. Have Been Renting A Box Here For A Few Years Now And I Must Say Alex & Jimmy Are The Best. They Make You Feel Like Family, The Service Is Fast, And They Give Every Customer The Same Attention. I Will Continue To Do My Shipping & Recieving Here There Is No Reason To Go Anywhere Else. read more

This place is full of magicians. They got me my passport in less than a week. Alex and the gang not only work hard to make sure you get your passport but give very clear instructions to newbies like me. They make the dreadful process of getting a passport seem easy and quick. read more

Don't go here!!!! I got a mail box and after one day wanted to cancel my service because I found an address that is not at a PO BOX location which looks better for business. I offered to pay for the month and asked for my key deposit and the remaining two months back or 47 dollars of the 75 I gave them for one day. I never had a single piece of mail delivered. Alex refused to give me any of my money back. Won't return emails. There is no early termination fee policy listed on his website, in his store or on the contract I signed His employee failed to give me a copy of the contract I signed and when i asked for a copy Alex wouldn't give me a copy of our agreement. His employee failed to looked at my two forms of ID which is required by law to open a PO BOX. I have listed him on ripoffreport dot com and filed a complaint with BBB and still he doesn't get in contact with me to make this right. read more

I have been a owner of a mail box here for maybe 5 years or more. When Jimmy was working there, I loved going in. I was treated kindly and quickly. Since the owner hired new people it has been the worst experience. You would think just going to get my mail, or stamps or mail a package to my grand-kids would be easy. Not a big deal. But the rude attitude of the guy who followed Jimmy was simply uncalled for. He was fired. But last week the new girl in there was so rude to me while mailing a package it is causing me to cancel my mail box at the end of the the month. I will go through the hassle of changing my address on may bills, etc.. just to not give Alex my business anymore. One rude comment or look can really mess up your day and quite frankly make me not want to even go pick up my mail and I drive a few miles to do that. Alex has always been nice. But he needs to hire people who treat the customers professionally and maybe with some common sense courtesy. I even go as far as to say the girl was Mean to me, all over me wanting a tracking number for a package. Give your money to small business owners who deserve it. Oh, once I even had a credit card returned because they said I did not have an address there. (again after Jimmy). It was embarrassing because I was using that card and it was declined. It was only after the fact that the bank told me my letter was returned so they had to cancel my card. read more

Thank you so much for helping us with our passports which we needed ASAP. Thanks to you we won't be missing our family trip due to recently expired passports which we only discovered a few days before our trip! Great, knowledgeable and friendly service - the best! read more

I've been a customer at Mailbox Services Plus for 10 years. I primarily use them for their mailbox service, but I have also used them for shipping, passport and other services as well. Alex, the owner, is always very helpful and so is his staff - previously Jimmy and now Bijan. They are quick, know what they are doing, have a solution for most everything and overall are good at what they do and provide. I've never had a problem or issue here. If there was something that came up, it was fixed in short order. I highly recommend! read more

I firmly believe you can take your business to a more responsible place. Besides the owner woman being absolutely rude on a constant basis for absolutely no reason, my other issue was that a few times my packages went to other people and had to be recovered from them, one time they completely lost one. Last summer the Fedex package that I dropped off there vanished and my loss was not reimbursed by Fedex despite the purchased insurance bc they said they had no record of the package whatsoever. I couldn't do anything, lost a couple of bills on that... I received other people's mail on a regular basis (IRS letters / bank statements on multiple occasions - scary) and I'm sure they put some of mine in someone else's -- like the title of my car from my bank so DMV had to reissue it, took 2 months to finally get it. Ops, right? Alex, the other owner is a cool guy so I didn't complain as much as I should have or moved my box elsewhere. The owners claim that they provide an exceptional service, I wish they did. My old mail service place was much more responsible with distributing the mail to the right boxes. Wish them luck but I just no longer want to support a business who provides such sub-standard service. 7 or so years was just enough. PS: box #106 I have your letter forwarded to me out of state, message me and I'll send it back to your physical address read more

Complete fools here I got a shipment paid a lot of money to get the job done right next they said they delivered it but I never got it randomly their system says someone signed for me really I live by myself how can someone sign for me it's impossible well there you have it take your business elsewhere this is anot a company to do business with now I lost my stuff and they didn't do anything about it wow 962 dollars in the air read more

I went to this post office with my boyfriend to renew his passport. We waited there for about 15 minutes while he took care of another customer. When he was done he came and greeted us and asked what we needed. He took one look at my boyfriend, not asking for his ID or anything and said he couldn't help us because we "LOOK" young and told us to go to another post office that is already closed. We are 21 years old. I was angry, but with my boyfriend being the kind and non confrontational man he is told me not to bitch him out. read more

The team saved the day as they offered rush pservice passport renewal in 24 hours I got my passport and did not have to pay the penalty to change my flight and got to take my trip with the family! I highly recommend! read more

Called for questions, got rushed off the phone and didn't get my questions answered. :( they are probably busy, but doesn't excuse the rudeness. Not going here anymore just because of that. Yep. Customer service matters. read more

Went in for passport visa pictures, the man took the picture with huge large old Polaroid camera and not digital. When finished, he asked me to pay first. Then he cuts the pictures and showed me. My head was turning away and not looking at the camera and the quality of the pictures was dark, so I asked him if the government agency will accept such photos. He guaranteed yes. So I took the pictures to the agency and they refused. I have to spend more money and retake the picture near the passport agency. . What a waste of time and $15 bucks. read more

DO NOT WASTE YOUR MONEY HERE. In October we went to get our passports renewed and paid for Tina the owner to fill out the application for us and expedite the service. Two months later we recieved a letter in the mail claiming that the application was incomplete and that we needed to fill out another application and submit it again. Clearly she overlooked an error on the application and this caused the passport renewal to be very delayed. Upon confronting her about the issue she was extremely rude, yelled at us, and would not offer us any kind of compromise for her mistakes. Above all, she was extremely unkind and unprofessional. This business does not know how to treat their customers and does so by yelling at them and talking over them. PLEASE do not come here and waste your money. It is likely that your service will be messed up due to lack of attention to detail and they will do nothing to help you out! Very rude. Very unprofessional. read more

Just called (2/3/16 @ 4:32 pm) to get pricing and whoever answer (some dude) besides being a total idiot for not knowing his geography has the nerve to tell me to hurry up because he has another customer, after repeating myself several times. I've had bad customer service but this guy tops it! read more

I dont have anything good to say about this place. I paid them $265 for a 2day passport expedite for my daughter and explained to them we needed to travel the following week, they assured me the passport would be there on time, 2 business days turned into 7, not only did i have to cancel my flight but pay the expensive airline penalty. These people are not serious, please don't waste your money. Not to mention the guy who works there (jimmy) is extremely rude to customers. I regret spending so much money for such bad service :( read more

SCAM ARTISTS: They wanted to charge me 50 dollars to fill out my passport form when all you have to do is go to the post office and its FREE. Did I say FREE? yes FREE. What's even worse is the form consists of about 6 questions including name, address, eye color, height, phone, and social. STAY AWAY.....go to post office read more

I have been paying a customer of Mailbox Services Plus since it opened there have been three different owners and I'm still here, the service has picked up from 1991 until today 2016 they are up to date and on top of everything. I have nothing but good things to say about them and twenty five years proves it all. Much continued success. RK read more

What amazing service they offer here. I've actually used those location for mail deliveries for over 20 years, gone through 3 owners and these files by far are the best. read more

I needed a new passport and was told that they would handle all the paperwork and send me to a boutique service that they have special access to in order to complete the job. This was all fine with me but Alex explained twice that if I come to him "I will not have to wait three hours at the Van Nuys post office for my passport processing." Come to find out that I could have just made my own appointment at the boutique agency and saved myself some money, time, and an extra step in the process. When I called him on it he said I should have done my homework...so true, but I couldn't help but feel misled by his specific sales pitch that stated otherwise. The boutique agency is https://www.burbankca.gov/departments/city-clerk-s-office/passport-services located at the Burbank City Hall, so just make your own appointment and they do it all. Very easy and quick and all fees are less expensive. No need to pay Alex an extra fee, especially when he is not honest. Also, when I went to Burbank City Hall they told me that the photo he took would not be accepted and we had to re-take it (for a lower price). At least Alex refunded that part. read more