Always very helpful. Nice to have USPS and UPS in one location. Have been coming here for years now, and always good service.

Thanks for all the help and for the fact they know their work pretty well because of their experience!

Avoid Rude Owner. I have had the misfortune of doing business here for decades and have put up with the rudeness of the owner for the last time. Dismissive, flippant, couldn't care less attitude. Whenever I have to go in I pray it's the owners day off. It's just not worth the aggravation. Avoid at all costs. read more

I'm kind of in shock reading all these negative reviews from here. I've been coming here for years to do my FedEx or UPS drop offs as this is the closest location to me. I know they also offer USPS drop-offs but the actual post office is closer to me so I go there for that. I'm fairly certain the owner is the one who I see all the time as I've been coming here for years and he's always been polite and quick with service. If you need a drop off, this is a convenient fast spot. The other reviews mention he upcharges for stamps? So I would say go elsewhere for that. read more

This contracted USPS location is the absolute worst. I walked in and no one was at the counter I had to yell "hello " because there wasn't a bell or anything to alert them of my presence. When the guy came to the counter, there wasn't any type of greeting. I was mailing a prepaid postage package and provided him with the barcode. He then said that I had to pay $2. I inquired what the charge was for since it was a prepaid label. He flatly said pay it or don't. I paid it because I didn't want the hassle of trying to locate an official USPS Post Office . I don't live in the area. Anyway, another customer walked in while I was there and was trying to engage him and he completely ignored him as well. I filed a complaint with the United States Postal Service, and was told that since it's a privately owned business, he can charge additional fee for printing the label but at the post office they do not charge additional fee for prepaid package labels. If you value being treated with respect, don't patronize this business. After my transaction was completed, he didn't say thank you or anything. TRASH SERVICE AT IT'S FINEST read more

Post Masters - Business Store Front - Post Offices Near Me - Sherman Oaks, California

I have my business PO Box here and I get the best possible service. I've been using Post Masters for 25 years and I have seen so many rude and obnoxious customers come through that door. I don't know how they put up with the chronic complaints. You know they come here because the Post Office and UPS are nuts. So people need to be nice and chill out. read more

I got a key made today. it doesn't work. The guy behind the counter who never smiles or says thank you said, "try some WD 40 no refunds". I have been a customer there over 30 years. Really? I'll light myself on fire before I go in there again!! read more

The man in this location is very nasty and has a really bad attitude. I went there and was treated badly but I blew it off thinking he may have been having a bad day. unfortunately that's not the case he's always nasty. Seems only to be towards women. I noticed that he's nicer to the men. Too many mail stores around to put up with him. read more

My first time here, and last. Guy working here (maybe owner?) is 100% a total rude dick. I noticed employee/owner try to short-change the customer before me, and when he brought up the missing $2, the owner joking accused him of trying to steal it. Felt shady enough already, but when he literally threw my package back at me for asking for a receipt, that was all I needed to know. Not trusting my package there. Looked like a mess anyways. I'd send my stuff through carrier pigeon before sending through that spot. But fortunately it didn't resort to that as there is a bunch of other shipping places around. read more

They rip customers off. See comment and pictures. I mailed 3 envelopes that weighed just under 8 oz each. The clerk sold me 24 forever stamps for $16.80. (Or 70 cents per stamp, with 8 stamps on each envelope, for $5.60 per envelope). I thought the price was high, and when I got home, I checked the post office's website. The price for 1st class mail for large envelopes weighing under 8 oz is $3.07. The total cost should have been $9.21, not $15.60. I went back and saw that they did in fact put 8 forever stamps on the envelope. I confronted the clerk and the owner. The clerk said they just sold me forever stamps and that was the correct number. He had no response to the printout from the post office showing this was wrong. The owner said that they don't have $3.07 stamps. I am shocked that a mailing center does not have stamps in various denominations. (Three $1 stamps, a five-cent stamp, and 2 one-cent stamps would have done it.) But even so, I asked him why he didn't just put on FIVE forever stamps. (Forever stamps are currently 68 cents each, and that would be a total of $3.40, well above the $3.07 price.) He said I could go to the post office if I wanted that. Bottom line: they are buying forever stamps at 68 cents (or perhaps less), selling them at 70 cents, and putting on more stamps than are needed. They made at least 48 cents on this transaction (24 stamps x 2 cents each). Even if they did not have the correct postage -- itself a problem -- they should have made at most 30 cents (15 stamps x 2 cents each). To gain the extra 18 cents, they were willing to add more stamps than was necessary and cost me $6.39 more than what I should have paid. The owner won't admit he is doing this and presumably won't stop. If they are willing to impose large costs on customers so that they could make a small additional profit, they are fundamentally dishonest. I would never use this shop again. read more

See all

Business hours advertised from 9am-5:30pm. Came in around 5:16pm 1/22/24, to purchase stamps to mail my Mothers birthday cards, just to be informed by an employee of Asian descent (did not catch his name) that it was closed at this time, and he couldn't sale me any stamps as he pointed to a closed off area. I'd have to come back another day. I came out in the rain, ahead of closing hours just to be shut down. I highly doubt that the owner treats his customers this way. I wouldn't be surprised if this employee has done this to others as well. Pretty disappointing. read more

Super rude customer service and only accepts cash. Charges 50 cents for tape I never heard of this nonsense! Stay away from this place! Go drive a couple miles down on Magnolia USPS to save you from frustration and time. read more

Just don't go! The man who runs/owns the place is THE MOST unpleasant person I have ever met! Over 71 comments on NEXTDOOR say the same thing. Many complaints to the USPS regarding this man. He is just nasty and rude to customers. Also - their prices are significantly higher than the Post Office. DON'T GO! read more

get with the program and accept debit cards to buy stamps every other postal place I've been to accepts debit cards for stamps no return business for me read more

Does cover a lot of postal services but only takes cash or check. There are a lot of posted signs so make sure you have read and conformed to all of them. read more

Post Masters - No cell phones. And wait to be called. - Post Offices Near Me - Sherman Oaks, California

See all

Great service / Shipping & full USPS Postal Location! This is a great place! If you need something boxed and shipped, any USPS postal services, or need a PO box - this is a wonderful choice. All the staff who work here are super quick, and provide knowledgeable super service. I highly recommend! Note: No Credit Cards or Debit cards accepted for the USPS Postal services. Cash & checks only. Plus, Saturday hours are 9am-12noon (http://www.yelp.com/biz_photos/aURnWPL13CFNf9ICobpZLQ?select=pTtoe19oClFBXVLofO666A) read more

Post Masters - Post Offices Near Me - Sherman Oaks, California

See all

I try not to go if I can help it. It's usually when I am pressed for time. The owner is just such a sour man. He's been that way since he purchased the business. I was a notary at that time. I was in there when a customer needed a notary service. He didn't have one. I offered to help, went to my car, got my supplies and notarized him in the store. Would I have done it on the hood of my car?! In front of other customers he told me I had to give him 50% of what I charged since I did it in his shop. The shock on my face was as obvious as July 4th at the Hollywood Bowl. He intimidated the hell out of me until I relented, having not said a word to his rant. Had I walked out the door he probably would have chased after me. He is a bully and has never changed. Sad, sad miserable man. read more

Don't bother! Just go somewhere else. They could not be ruder!! I stopped going Years ago but my husband goes they cuz it is close to our house and usually easy to park. After the rudeness today, he will no longer go there!! read more

Wow. What a severely mean spirited & genuinely nasty human being that runs this Shipping Shop. Been a customer for 12 years. I dropped off packages and he was nothing but nastyyyyyyyy.. Even screamed at me when I didn't lay them in the right place. Shame on this owner. No wonder you only have 2 star rating and have consistent horrible reviews. read more

This store is over the top horrible and the person who operates this place is just plain nasty. The other day I loaded 9 boxes of books, each weighting 25 lbs., one box at a time from my car into the store. When I had completed that he turns to me and says that it's too many boxes and he doesn't have room and that I have to take them to the main post office. I asked, why he didn't advise me of that during the time I was hauling them in one by one. He said he didn't see me but to get them out. I just really couldn't believe it. Absolutely the WORST customer service ever. RUDE, NASTY, OBNOXIOUS. read more

Extremely rude, curt and not at all helpful. Brought several packages here to return and, after being welcomed by a snide, 'what is all of this' he complained about taking the returns... Isn't that the business he is in?In addition, after he scanned the boxes he barks orders at me to place the boxes behind the counter and against the wall... telling me he shouldn't except boxes this large. I've never had any issues with any other postal service business. It seems like this guy just doesn't want to help... Sad as I like supporting independent owners but this one will never get my business again - He was so rude and not helpful that I left without shipping items and went to another independent shipping business read more

The owner is extremely rude and unprofessional. Used this place a few times due to convenient location. He is rude every time, consistently! If you want to be yelled at , go to him. If not, there is a great full service shipping spot on Laurel Cyn and Riverside where customers are treated with smiles and respect. Worth driving extra couple of blocks. read more

I have had a mailbox here for about 2 years and have never had a single bad experience with them. The owner, Ken, has always been very nice, helpful and goes out of his way to say something to me anytime I go in there for my mail. I 100% would recommend this place to anyone in need of a PO box. read more

I'm surprised to read all the comments about the customer service being rude. The past two times I've gone the man there has been nothing but lovely and even started a conversation about my cubs sweatshirt. ‍ read more

Ken and staff are always helpful and are the kind of small business that has persevered during this rough year. If I have a delivery miss marked by the sender, Ken is quick to call me to verify. Like a good hometown vibe to the place. read more

Everything I read here is 100% true. The owner of this place is completely unprofessional, with a serious attitude problem. He should not be a part of our community, or working in any public place. I've seen him raise his voice at people before, and even making inappropriate comments about customers once they leave the store. He has no respect for our business, and it seems like he doesn't care about bad reviews online either... at least I'll join in and share my experience: I avoid this place as much as possible, but it's the closest USPS location to my home, so I have to stop there on rare occasions. Last week I sent a small envelope internationally. He told me multiple times that I need to be very detailed about the content description. I clearly repeated myself that it's a rubber kids toy. A week later I get the envelope back because the description wasn't detailed enough, and only then I saw that he labeled it as "TOY"... Very upsetting already. I knew exactly what his response will be, but I had to try, so I took it back to him today and asked why he only typed a single word if he knows the procedure so well, and how come he didn't type it the way I described exactly, which was more detailed. Of course he wouldn't take any responsibility. He said I wasn't detailed enough as he told me to be, and that it needed more information, but he didn't type the full information I gave him! Almost like he did it on purpose... After some back and forth he said I can add it on the label by hand and it will probably be sent back again. I asked if he can print a new label with the full description "RUBBER KIDS TOY" as I told him in the first place. He said I will have to pay for that again. At this point, if I should pay again I'd rather just go someplace else and not give him anymore of my money. Not a penny more. I'm so done with him. Ended up walking 2 miles to the post office on Magnolia where it was resent. Stay away!!! read more

I can't give more than 5 stars, but Ken goes above and beyond for his loyal customers - he just called me to let me know some packages arrived that looked important. And they were... but even if they weren't, that is some amazing service! read more

I'm surprised this store has any bad reviews. The staff here was so kind and made sure my packages were sent promptly. Was stopping by the area and needed to ship items pronto and this place got it done!! I need to change PO Boxes cause of my business and this place is for sure going to be it. A big thank you to everyone here! read more

The older gentleman that owns and runs this business seems to go out of his way to be as unhelpful and rude as possible. Never says thank you, seems completely unappreciative of customers and their business. It's enough to make me drive an extra ten minutes to go elsewhere. Do better. read more

Avoid this place as much as you can, when I went in there and I asked only one question, the guy (older Asian man) starting to make assumptions about who I am and then said why are you angry to me, only after asking one simple question. Then the older man proceeded to raise his voice and get disrespectful for no apparent reason. I can understand that he hates his wife since he's working in a mailbox facility, I would be to. But that does not give you the right to miss treat people who are going to give you money and are polite to you. Go down the street in either direction, and you'll find a lot better options than this guy. read more

Awesome place! Great customer service! Shipping was done fast and easy. Definitely my new place to send shipping overseas and to my family in NYC. read more

Ken and his crew are easy to work with. Sometimes I take awhile to collect my mail, and he's friendly about how stuffed my mailbox gets. He's really warmed up over the years I've done business with him. They are very efficient about taking care of my shipping needs, although the truncated Post Office hours and payment options are a little annoying. Great location, too. read more

This place is not honest! I went to ship Christmas gifts to my family out of state and asked SPECIFICALLY to ship with a method that will guarantee delivery before Christmas. The owner told me I needed to use Fedex for a guaranteed delivery on time so I agreed. The gifts didn't make it on time, so I went in for a refund since I was told it was guaranteed. The owner refused to refund me because he said that he shipped Ground instead of Express. He remembered me being there but refused to admit that I asked for a guarantee for it to be there before Christmas. Instead of even entertaining the idea that he miscommunicated or rang me up incorrectly, I was forced to leave empty handed. They also don't accept credit or debit cards which is a pain. read more

I should have not come in here based on the reviews but I decided to give it a shot, huge mistake.... Came in and asked for stamps to mail some letter and owner simply said "no stamps" in a really rude way, like I had some audacity to add for stamps at a place called POSTMASTERS. I asked why a place that is in the shipping postage business does not have stamps and he pointed to a sign that didn't make sense which read "no stamps post office closes at 12pm", well I understand the post office closes at 12pm on Saturday but I was at an independent shipping and postage place which opened till later so one might assume that they would pick up where the USPS drops off. At this point I was annoyed at how rude he was so I told him he shouldn't be so rude to customers seeing how this is a customer driven business and he in turn told me I was rude and to ask my mother how come I was so rude, at this point the gloves came off and I responded with some choice words and walked out of there to never return, do that come in here unless you like being treated in exceptionally rude fashion. read more

Their location is the only thing saving this business and they know it. I have to go there on a weekly basis and they're ALWAYS RUDE. Every single person that works there. And I act extremely nice to them to see if they'll be nice back to me but that never happens. You go anywhere around there, the nail salon, Starbucks, beauty store, rite aid, everyone is just very nice and they also say a lot of people complain about this mail service to them. It would be very nice if they can change the workers there, but I hardly doubt that will ever happen so I guess we just have to suck it up and let them treat us badly while they treat nice only a few selected customers that they seem to already know. This is one of the worst businesses I have to go to. If you can, spare yourself the trouble and just go somewhere else. I assure it will be worth skipping this place. Good luck! read more

I was there today to drop off a package for a family member and was helped by an Asian employee. I'm baffled that this postal center's is still in business. The employee who helped us was extremely rude to my mother & I. My mother was asking him approximately how long our package would take to get there. His response was "I don't know. Hurry up and pay we're about to close" What kind of person would say something like that!! It's sad to see a business with extremely horrible customer service. Our experience made me take my package somewhere else and I will never go there again. read more

You would think with all the bad reviews & comments that Ken would consider smiling, be more socialable & less rude. His wife who is not there often is the comp;lete opposite. Not sure how she would put up with him. Wish he would sell the business to someone is HUMAN! Had my box for many years & the people were a delight. Not so unhappy and negative. read more

Accused a neighbor of cheating them when, in fact, salesperson gave her her change but not the stamps she purchased. She complained upon realizing she left without the stamps and they called her a liar. Very poor treatment. read more

I've been going here for years and I have never had a problem. It seems like the people who have had bad experiences here don't read or respect the store policies and expect special treatment. read more

Postmasters is spot-on with helping me take care of all my postal needs. Ken is always accommodating and friendly. I love the longer hours compared to other mailbox stores. My only gripe is Ken is not a fan of baseball, but to his credit.... he did root on the Dodgers in this last World Series. Thanks Ken! Not sure why all the negative reviews. I've never had a bad experience with Postmasters. The entire crew are helpful, respectful, courteous and friendly! Trust me, it's a great place to do your postal and shipping business. You have multiple thumbs up from this satisfied customer! read more