I always use the self serve kiosk which makes it super easy for me!…read moreUnfortunately this time I went I realized I didn't get a receipt for one of the items, but just scanned it in again at the next kiosk over. Parking can be tricky depending on what time you go, so it's best to come in early.

I can see why this post office has low reviews and low customers…read more The other post office and even ups stores I've been to are much nicer and informative. I am not one to mail stuff usually so I obviously dont know much. In other places if I just need a small piece of tape and they gave it to me without trying to sell me a whole piece of roll. She also said I need to buy a bag lol when my stuff was already in a bag. Thats what made me confused. I guess she means a bigger bag or sturdier bag? Here, my interaction with the lady around noon on 12/22/25 spoke to me as if I was stupid. My first time not saying bye and thank you. I just looked at her in surprise of the nonchalant monotone in her voice and walked away.

Location 4 stars: Southeast corner of Tampa and Rinaldi, towards the eastern end of the shopping…read moreplaza. Convenient parking behind the facility and also on the main lot. With Amazon Fresh gone the parking has become much easier. Before, the main lot was always very packed. Venue 3.5 stars: Smaller location. It can get very busy when they first open up and in mid to late afternoon when the ecommerce guys show up with their many packages :). The service desk does not open until 10 AM which makes it a bit inconvenient. They also close at 3 PM on Saturdays which is also inconvenient, and they are completely closed on Sundays. There is however a self service machine in the lobby that can do most of what you need and you can drop your packages in secure drop boxes. They also have P.O. Boxes for rent. Service 5 stars: Friendly and helpful staff who remember you, greet you and have a nice chat with you. Most of the staff have been there for years. The Bottom Line 4 stars: A much better option for me than driving farther to larger post offices and standing in line longer. The nice staff are also much appreciated! I wish they opened early in the morning and closed later on Saturdays.

Such an easy post office to use. The others in the area are always more crowded and less parking. I…read morelike this hidden away post office with friendly workers.

I'm not sure why this PO is even on the radar. Firstly, how do they have the luxury of opening…read morelater than other post offices? Secondly, how are packages arriving here, one minute, then transferred to other facilities the next? Package was expected today, needed today, but now in Van Nuys? Oh my gahhhhhh!!!

The service here is very subpar. The employees always seem to be in a bad mood, and I'm not sure…read morewhy. The quality of service is also unpleasant, so I try to avoid this location as much as possible. Unfortunately, this is the post office that handles outgoing mail for my workplace, and sometimes packages are delayed because the staff here work very slowly. Occasionally, a package will show as arriving late at night, only to update last minute with a message saying, "It will be delivered tomorrow. Sorry for the delay." I'm not sure what needs to change for this location to start operating in a timely manner. Maybe they have to hire more people here that might help and or better management to make sure this location runs smoothly. I don't have nearly as many issues with the post office near my home. I definitely don't recommend using this location unless absolutely necessary.

I still think this is a great post office. And one of the best things about it is the greeting card…read moreselection. The other day I was in a grocery store and a Papyrus brand card was $9.50 - for a GREETING card - BLANK inside. Good lord! I know people aren't sending as many "these days," but I have to think pricing is one of the issues. In steps the USPS. Today I spent 3.99 on each Hallmark card and NO SALES TAX! Friendly Nazan at the counter even had coupons she used to save me even more! Look, don't arrive during peak hours, like lunchtime rush or after school pick ups and the lines won't be as long. But even if they are long, don't get exasperated and angry with the counter staff, they're not responsible for staffing. Lots of parking and a smooth one entry, one exit, so follow the posted signs and keep things moving. Cheers! "CC"

Mailed a couple packages here for priority mail. They had the priority boxes and labels available…read more It wasn't too busy when we went. Great customer service that was efficient.

They have their own parking right in front of the Post Office. The reason for the 4 stars is that…read moreeven though they have about 15 parking spaces, most of the time they are all taken. They do however have street parking. Most of the time it's a breeze to drop off packages. This time around, we were mailing out packages to family and friends.

Lawrence was very rude and not helpful when i had to do a…read morereturn, he belittled me and made me feel stupid with my question. I approached him with kindness and he was the least helpful and rudest person. I would not return here and would rather go somewhere else. Canoga Park location is way more friendly and helpful with packages and questions.

Clean and spacious but a little dark, when I walked in i felt like only half the lights were on…read more Dropped off and was in and out in less than 3 minutes. I love that there's parking behind the store because street parking would be a nightmare! Now that I know I'll probably utilize this location more frequently!

My daughter shipped a package from here to Canada (small gift). Clearly the paperwork was not…read morefilled out correctly as about a week later we were told by UPS that we needed to fill out custom forms. We did and returned them, but the package still was never delivered (it actually was sent to a similar address blocks from us, but that is another story). Where this store failed - UPS won't resolve the issue and return the shipping fee unless we go through the store. But despite calling multiple times, no one ever returns the call. The manager is always "busy" or "out". So we have a package that was handled incorrectly, never delivered, and we are still out over $50 for the shipment.

I've only ever had to come to this location to drop off a package as it's my closest UPS store. But…read moreeven in the handful of short stops, I've always had a great experience. Even when busy, the employee(s) on duty will stop to greet me and when they see me with a package, they say that if it's good go to, they can scan it in for me. I love that even if they're working on something, they take a break to help me out. It speeds things along. And since I am the type of person who wants visual confirmation that things were properly handed off, I appreciate that they always stop to scan things & hand me a tracking number receipt right away. Like I said, I've never had to be in here for longer than a couple of minutes, but even in those short timespans, I am able to walk away feeling like I got great customer service and that my package is in good hands.

Place is very professional and the hours are great. Never a long wait. I would…read moreHighly recommend this place

This is my second time stopping by. The first one was not good at all. Probably it is because it's…read morealmost 5pm and they're closing soon. The male postal worker must be tired and he is not happy to answer inquiries. The second time, I came Friday afternoon. There was a line but it went fast. This lady named Sandra helped me to make the transaction easy. She explained to me in detail the differences regarding the amount of each mailing options. With that, it helped me a lot to decide. I agree with a fellow Yelper - Sandra has been a great. Recommended.

Rude, unhelpful. Will not do business here. Why work at the post office if you don't want to assist…read moretheir patrons? Would give 0 stars if possible.

I recently purchased a PO Box from this location as I had just moved and did not have a permanent…read moreaddress yet. I was happy to discover that the postal service now offers street address. The address for this location is 15701 Sherman Way. Van Nuys, CA 91409. Your box number is your unit number. They are able to accept deliveries from UPS and other carriers that previously would not deliver to a PO Box. For the PO Box section, they have extended hours up until 8 PM Monday through Sunday. This is a lot more versatility than before. I had a choice of going with this location or the UPS store and I chose this location because it's closer to the business that I'm starting. Prices are comparable with USPS being just a little cheaper. I think I can easily recommend this location. Edit is still a post office with all the postal services. This location even offers passport services.

I needed to pick up mail which was scheduled for a holiday hold for a month. Location isn't part of…read morethe main post office off of Sherman way. This was off of Gloria. They could be afflicted but different offices. Main office was schedule for open hours at 8:30am. I assumed they were both the same but when I arrived around 9:15, there was no one on site. You could hear people in the back but no way of getting a hold of someone. Of course I finally saw a sign saying that mail pick up started at 10am. Even though they're different offices, I assumed opening time was the same. Guess i assumed wrong. Oh well, guess it'll have to be next time. But trying to get a hold of someone was a bitch.

Unfriendly, unkind, unpleasant, unwelcoming, and unprofessional - this is how I would describe the…read morecustomer service from a lady who assisted me named Laura (Caucasian mid-60's postal clerk lady). I went in to mail a package during a slow time. I greeted and spoke to her - as I greet and speak to everyone- with positivity, kindness, and consideration; however, she was dismissiveness, bitter, and rushed (even though there was no line). It's possible she has worked there for a long time, felt burnt out, and or was having a bad day, but when I saw her being very kind to an older gentlemen next to me - who she seemed to know and or who supposedly comes in often - it became clear she was conditionally nice to him and for whatever reason not to me. Her demeanor was a stain on the environment and my experience. I would encourage the Tarzana Post Office Management to revisit her employment status. In a society where there's a lack of kindness and decency, genuine people are hard to come by; when genuine people themselves are treated with disrespect and unkindness, action then needs to be taken, otherwise the company culture suffers for the other employees and the customers they serve, like me. For those living/visiting the Tarzana/Encino areas, I strongly advise driving further elsewhere to another post office if you want better service - or if you want to keep your joy.

The latest in the long saga of USPS miseries... I sent a…read moresmall mailer to Oregon that weighed a mere 3 ounces. Price to mail? $8.17. But that's not where it ends. I actually paid $2.17 but when the postal worker on the other end delivered it, they collected $6.00 from the recipient after being told "the sender screwed up." THANKS A F**KING LOT. Your stupid kiosk in Tarzana, CA tells me $2.17 and then you want some money for lunch? Not that 6 bucks buys anything anymore.