Mark Christopher is the place to buy!! this was my very first time buying a brand new car and I must say it was the best!! everything I had questions about they answered they all were very friendly and helpful I walked out with my very first brand new car a big thanks to Jonathan Clips he was the best he helped me all the way through read more

Easiest auto purchase ever! Joe made it painless and seamless! Thank you Joe!!! read more

I bought my Buick Encore here. I have to say the employees were all pleasant. None of them were rude or difficult to work with. My salesman was Brian Pingel and yes, it was apparent he was maybe following a script however.....I have to say, he got me what I wanted. Not much back & forth. We just told him flat out what we wanted and.....we got it. We pushed him a bit hard and he handled it well. All in all, I would recommend working with him. Brian Pingel. read more

I was the 8th car this morning to get an oil change and the wait is still a couple of hours. This place is ridiculous! I've been here 3 times now and know matter what day or time the wait is 3 hours. I should of stuck to Fontana Nissan but I tried this place because a friend is a saleman. At Nissan I never waited any longer then 45 minutes there(plus they provided complimentary donuts). Free oil change or not I will not be back. read more

Purchased my truck last week with the great help from Angel Madrigal and Mike Rodríguez. In this tough market these guys helped me find the truck that works best for me and my budget! Glad I was able to work with them, they were super helpful, informative and not pushy at all, which made it an enjoyable purchasing process. read more

Mark Christopher Auto Center - Car Dealers Near Me - Ontario, California

Purchased my 2021 Sierra SLT from Mark Christopher GMC. I was doing research and Cesar V. helped me. I am in OC and he was in Ontario. He was willing to take photos of the door stickers and of different vehicle. No pressure and let me lead in the process. He answered all my questions and was very honest about my trade in value for my midsize Canyon. In the end, I could have bought from somewhere close but Cesar's attitude and wiliness to go out of his way to help someone 40 miles away and who might not buy from him was outstanding. Great deal and great service! read more

We had a great experience at this dealer! Fast communication, informative, and safe! We purchased a used car and worked with JT. He was great to work with! Very informative, polite, and respectful. He made our car buying experience so easy! We couldn't be happier! The dealership was clean, safe, and had everything we needed to make the process so easy! I would definitely recommend this dealer, and working with JT! read more

The gentleman at Mark Christoper are exceptional. They worked hard to keep me happy throughout the whole experience. Not only did they accomplish that, but they have also earned my future business. I was sold a wonderful truck at a rate that I was happy and comfortable with. A win in my book. Special thanks to my salesman Edgar Inchaurregui. He went through lengths to ensure I was completely satisfied with my purchase. I would recommend him any day! read more

What a great car buying experience I had at Mark Christopher Chevy. Was greeted right away by Alex. Told him what we were looking for and he guided us to the right direction. Alex was very knowledgeable in the vehicle we purchased. He made the whole car buying experience enjoyable. Head over to Mark Christopher for you next vehicle purchase. Make sure you ask for Alex. He will take care of you and make your car buying experience a memorable one. read more

Thank you Mark Christopher Business Elite For everything.. I spent a whole day at here in sadness because I couldn't secure a vehicle Myself but Mark Christopher Business Elite Went above and beyond to make it possible for me .. The sales Man Deserves A Big Thank you He stayed positive even when I wasn't and they made me feel at home!!!.. I've been with my vehicle for a Month Now and haven't gotten my official plates yet but they made sure I can keep driving my vehicle during theses unprecedented times. I'm glad I can be a part of the Mark Christopher Business Elite Family. read more

Hello, I am disappointed with the customer service. We had an appointment scheduled for service, the service rep came out he did not greet us, he just asked what did we need. He may have had a bad start to the morning. I told him I needed to get my gmc truck checked out, he asked if I was going to leave the truck I told him Yes but will wait for it to be done. I asked him how long the wait was he then stated that my truck would not be started or looked at until 4 o'clock p.m. I asked him even if I have a appointment my truck would not be taken care of until that time? He said yes because there is a long line a lot of cars around you waiting to be serviced. He said even if you book a appointment for service at 10:30 or what ever time, I would have to be parked outside of dealership at 6 in the morning in order to be taken care of on time. The service rep said that people leave their cars and these cars parked around are all appointments from days before. I did not mind waiting if I was by myself but I had my family with me, but he said it would pretty much not be taken care of today. Bad customer service from the rep, but he could have been having a bad start to morning or overwhelmed with the amount of cars to be serviced. We just left and cancelled my appointment at the dealership. read more

Mark Christopher service center is AMAZING! From the second I walk through the door, I am greeted and welcomed. Nobu is usually the same guy that helps me out when I bring my 2017 Escalade in and he is awesome. He is so friendly and has this calm and funny personality that is so refreshing. I only needed an oil change, and tires rotation and he saw that I had my five year old with me so he assured me it wouldn't take to long. And he was right. Waiting went by so easy (partly, because I made myself a cup of coffee at the counter) but mostly because the waiting room is so comfortable and clean, I could be in there all day. Thank You Nobu and everyone at Mark Christopher for always making my visits Extraordinary and Five Star! See you all again in August! read more

Specifically regarding the parts department. I am looking for a condenser for My Chevy Tahoe as the ac condenser went out. Went to Rotolo and Mountain View while out in the area working who both said Mark Chris has 3 condensers in stock. When I showed up they said they have none. I could tell the guy was lying. They are hoarding parts as they only want to perform services since there is a nationwide shortage of this part. Won't be ever buying any more cars, parts or getting service from Mark Christopher due to this experience, you lost a customer! read more

My husband and I when shopping for a New Chevy traverse. Very disappointed. Service sucks. We walked into the dealership and we weren't even greeted and no sales man approached us at all. We did the shopping ourselves. Until I went to look for some help. That's ridiculous if your trying to sale cars. We finally got Jose Jimenez to help us. But trust me it wasn't much help. When finally where working on a good deal. They weren't much help either. He came back with a absurd rate and payment. They didn't even run my husbands credit score and giving a ridiculous interest rate. I guess they didn't want to make a sale. We will take our business somewhere else. read more

As soon as I walked right away Cesar started to help me out. I explained what it was that I was looking for and he started explaining all the details about different trucks and helped me get into the truck I needed. I highly recommend this place ask for Cesar my order experience was great with him! Much appreciated! read more

Turn in my lease bought a new truck probably one of the easiest fastest most honest no bullshit,Again thank you Joe super excited with my new truck. read more

Mark Christopher Auto Center - Car Dealers Near Me - Ontario, California

The staff at Mark Christopher Auto Center were so helpful from start to finish. We had spent many months shopping for the right vehicle at the right price. It was summer when we started test driving different models but we didn't buy until the end of November. Vince Catalano was always helpful and never pushy. He even offered to buy our trade outright without purchasing a new vehicle. We love our new 2021 GMC Canyon Elevation lease! Got a great deal and it was a painless process. read more

Just purchased a Yukon XL from here and I couldn't be any happier with my experience. Special thank you to Joe Gonzalez. Joe was super helpful and made the process so easy for me. Great communication and great customer service. read more

Every time I come in for my oil change and any other issue, Nobu Domon has been very attentive and understanding when Im a bit nervous about my new car getting serviced...He and the staff are very nice and the waiting room is exceptional where you don't mind waiting a while. Thank you very much for taking good care of my car and the owner! Roxanne Dominguez read more

This dealership's leadership does not value their customers and they can careless about their service. Their GM Mike has no control of his staff, and holds his team to weak standards! I will never buy a vehicle from this dealership! This dealership is quick to selll you a vehicle and will move heaven and earth to make it happen, but god forbid you ask them to follow up with their clIents. Attention Mark Christopher Ownership- your teams lack of customer service is a direct reflection of your general managers leadership. When your GM uses profanity towards their customers and doesn't take any ownership of any wrong doing should not be affiliated in a people business of selling cars! This is why other Chevy dealerships twice as small of your location out perform you! read more

My experience buying a Cadillac here was awesome! Jesse Reyna took his time showing me the car, explaining everything about the car, and answered all of my questions. He was very thorough and spent a lot of time with me. Not once did I feel rushed or feel like he was just trying to "make a sale." He even brought me a snack while I was waiting for them to complete the paperwork. When we were discussing price, they worked with me on the numbers and were transparent about what they could and couldn't do. I'm a first-time Cadillac owner, and I have to say I'm impressed with the customer service. Jesse said he would be delivering my car to me, but I told him it wouldn't be necessary because I lived far away (over 30 miles one way). He told me it was no problem, and besides, it was their policy to have my car delivered to me. "Welcome to Cadillac," he said. I'm extremely happy with my purchase, and have to say that every person I came in contact with, from the moment I stepped foot into the Cadillac showroom, was very courteous and wore a genuine smile. I believe in customer service being on-point, and Jesse Reyna and the team at Mark Christopher deserve to be praised. I would gladly recommend my friends and family to Jesse knowing they would be in good hands. read more

I called the service center to schedule a visit for three things. First, an oil change, second, a recall, and third, the touchscreen in the center console had spots that were not responsive to touch. When I called to schedule, they said they did not have parts for the recall; but could get them in a day. They also mentioned that they would probably need the vehicle for most of they day, so if I could drop it off in the morning, that would be best. That all was fine, I made the appointment for a few weeks out, for an early AM drop off. Since the work could take a while, they confirmed that they would give me an Uber home. When I arrived at the maintenance center, there was a long line of cars before it even opened. When a representative finally got to my vehicle, they mentioned there was a long line, but they would do what they can. Also, they asked if I was staying there or leaving. I told them that I was told I could get an Uber home. The representative was taken back and said that they do not do that. After some discussion, they had me talk to another representative inside. Eventually, instead of ordering me an Uber, they said they would reimburse me for my own. Throughout the whole day I never received any updates on the status. About 2 hours before they closed, I called to check in. They said the oil change was done, they didn't have parts for the recall, and the touchscreen was bad, it would need to be replaced. Since I had scheduled it so far in advance, I was really upset when they said they didn't have the parts. As for the display, I knew would need to be replaced, I was primarily interested in an estimate, which came out to around to $1200, decided to pass on that. I went to get the vehicle, since they were essentially done with it. When I got there, they somehow just got the parts in for the recall and asked if I could wait another hour or come back the next day. I told them absolutely not and to give me my keys. It was at this time I learned I would have to email in the Uber receipt for reimbursement, and the best part, they charged me $100 to let me know the display was bad! Later that night, I emailed the Uber receipt to the service rep. Also, I found the display online for about $100. Apparently, GM has an ongoing issue with these. It took me just over an hour to replace it myself. How they can charge $1200 is beyond me. About 2 weeks went by and I had had not received the Uber reimbursement, so I called to check in and got some story about why it wasn't issued yet, but they would get it done. Another couple of weeks, still nothing so I called again. This time they asked me to resubmit the receipt since they couldn't find it from the first time, so I did. About another month goes by, still no reimbursement, I call once again. Some new story about how it should be coming, blah blah blah. Fast forward almost 4 months and about a dozen phone calls, and I finally get the reimbursement. I will never be going back to this service center and will never recommend them to anyone. read more

I wanted to buy a truck, but apparently they sell sooooooo many cars I'm insignificant I first contacted Joe Engraf , I had sent him a few email follow ups and I heard nothing back Then I called and spoke with the internet sales agent Frank Villalobos , I was planning on getting the truck that day but he never got back to me and I again tried to reach out but nothing Then yesterday I contacted Jim Dailey! I got the farthest with him with all the information ( was expecting to buy that night) And he goes... ok great I'm clocking out I'll contact you tomorrow And then contacted me around 5 today But I already got a truck over at GMC in Tustin Go to Manny or Jason they are the best ! Just DONT GO HERE You are worthless to them ‍ I contacted 3 people here and not one of them wanted to even attempt to sell me anything read more

BAIT and SWITCH!!! These guys are vultures. They'll tell you that a vehicle is certified pre-owned on their web site, on the paperwork in the window of the vehicle, and in the CarFax that THEY provide. Then they'll try to sneak it out of the deal at the negotiating table and act like you're crazy when you bring it up. Then they look even more ridiculous when you show them the web site and the car fax report. I was ready to pay tens of thousands of dollars for a vehicle and all they had to do was give me what THEY were advertising. I called to speak with a manager the next day and I don't remember the guy's name, but all he did was try to talk down to me and make me out to be the bad guy... I had to remind him that I'm the customer, but he didn't seem to understand that concept. I was trying to buy a vehicle, can you imagine what someone might endure with a warranty or service situation? SMH. read more

My husband and I had a wonderful experience purchasing a new truck. The process was stress free and pleasant. Cesar was very thorough and knowledgeable. Cesar provided 5 star service at every step! We walked out happily and appreciate the great customer service. My husband and I highly recommend this dealership!! read more

Mark Christopher Auto Center - Car Dealers Near Me - Ontario, California

Nevin Cordero, Greg Hess and Nobu and the entire team at Mark Christopher welcomed us and truly went above and beyond when we brought our 2016 Cadillac ELR for an unscheduled service appointment. Greg and Nobu arranged for a loaner for us to use and were so attentive to our every need. Additionally, every staff member was accommodating and courteous to us throughout every step of the service process. We have been provided such exemplary customer service we just purchased our third car from Mark Christopher and won't give our business to any other dealer. We are honored and proud to be part of the Mark Christopher Family and will only go to them for service for our 2015 GMC Sierra Denali, 2016 Cadillac ELR and now our 2016 Cadillac Escalade as well as for our commercial vehicle needs!! read more

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Went with some friends to the Cadillac dealership. They really wanted a Cadillac. The receptionist was really nice. We asked for a salesperson. She called for one. We waited almost 30 minutes and then we left. Trying to buy one was a 30 minute wait. Can you imagine what the service would be like?! Or God forbid, if you had a problem. No way. We went to the Dodge dealership in Ontario. read more

Have been a customer of this dealership since 1990. Have been to other dealers both to look to buy and get service, and they just don't measure up. We don't trust any other dealer to take care of our needs. Service department is top notch and goes out of their way to make sure customers are happy. Just bought another car last week and their sales staff can't be beat! Especially Alex Sarabia. He goes above and beyond to make you happy. Thank you! read more

Mark Christopher Auto Center - The latest new ride from Mark Christopher - Car Dealers Near Me - Ontario, California

My wife and I were torn between a Sierra and a Silverado and also tired of driving from dealer to dealer. My friend told me about mark Christopher and how they had gmc and Chevrolet at the same spot. This made it a lot easier to compare side by side and see what we did like and didn't. Efrain approached us and right off the bat knew the answer of all of our questions. He never made us feel like he was trying to up sell us. He went above and beyond to find us our dream truck and when we decided which one we wanted he made sure to get us all the rebates we qualified for. He made buying a car far from nerve wrecking and time consuming. Thank you Efrain for being so knowledgeable and following up with us the next day!! read more

Mark Christopher Auto Center - Our new 2018 Silverado z71 crewcab - Car Dealers Near Me - Ontario, California

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Update: someone did reach out to me so I sent an email out and have yet to receive any kind of response. I have now taken my vehicle to another dealership they just informed me that there was actually oil leaking onto my spark plugs because of tube seals which was causing a misfire on my vehicle. They are checking to see what other things have been damaged on my vehicle due to Mark Christopher's dealership service teams negligence. You are lucky if I don't file against you guys for your lack or concern for my safety and for your complete negligence, why did I pay for you to check my car if you weren't going to fully check my car? I'm so disappointed So in total all new issues caused from negligence will cost me an extra $2,000 out of pocket! Thank you mark christopher dealership read more

Angel was so helpful and so polite. We drove in from put of town to see a car and he made it happen with ease! Would definitely recommend this dealership and if you go definitely ask for Angel! read more

There should be a "no star" rating. For the past 42 years, yes years, I have wondered how they ever sell cars because they don't ever meet you in the lot. They don't respond to customers outside or certain customers just don't get service. Now, they're advertising cars they don't have in stock, when there's a shortage of GM vehicles. Piss poor customer service, that's why Upland or West Covina were the go to dealers. read more

Alex was a pleasure to work with throughout the process. When I expressed my concerns about covid he kindly agreed to wear a mask and arranged for the process to be conducted outdoors as much as possible. He also expedited the sale process because he understood that I needed to drive the vehicle back to the SF Bay Area that day. Lastly, he was very knowledgeable about the Suburban that I purchased, and provided me with a lot of great information about its features and benefits. I wouldn't hesitate to work with Alex again, or to recommend him to others. read more

I purchased a 2016 Cadillac Escalade and on a day with 14 mph winds, the door hinge snapped off, hyper extended and caused body damage to my vehicle. Cadillac had sent me to everyone to have it looked at. Caliber Collision, as well as Mark Christopher. When I arrived at Mark Christopher the service manager was argumentative from the beginning like he already awoke with a chip on his shoulder and as if I had done something I should have been aware of prior to my arrival. A car in general, but a Cadillac should have an expectation to safely drive in 14 mph winds. Cadillac says this was an environmental issue, but 14 mph winds is a very nominal wind speed throughout the US. If you want a nice paperweight added to your front yard, be sure to get an Escalade, but do not drive it unless you are absolutely sure the wind is LESS than 14 mph. Cadillac has no interest in even taking possession of the part that had catastrophic failure either to prevent others from this happening to them in the future. I would advise everyone reading this to avoid an Escalade purchase, that is unless they plan on not using the doors, if that is the case by all means. Cadillac will tell you everything you want to hear to make the sale, but once that ink has dried forget customer loyalty. To these people you are fodder, I've seen single use Styrofoam containers get more respect than the way I was treated. read more

Alex Sarabia was extremely helpful and accommodating during the process of buying our new car with our baby present during the transaction. I recommend anyone who wants a low pressure purchase to see him. read more

Mark Christopher Auto Center - Car Dealers Near Me - Ontario, California

Just finished signing for a used Cadillac Escalade on 7/22/20, at the last minute they didn't wanna let us drive the car home after I signed all the paper work saying they needed the down payment first, which was never part of the plan. The deal was to take the Escalade home that same day and bring the down payment the next day. Once I signed thou they didn't care that I was upset, didn't really care how I felt. read more

So I took my suburban today for an AC service 8am sharp was about the 9th car or so anyways I found out once they took it apart that my evap was leaking so they replaced it and had my car out in 3-4 hours which is standard for a busy times didn't mind at all ... I had asked one of the employees or management if there was fast food near by he continued to tell me it was about 1 mile away so I decided to stay and have vending machine snacks instead of walking in the heat .... then suddenly out of the blue the same guy showed up and brought me el pollo loco 2 burritos and a taco and some of my favorite green avocado salsa like he knew me or something anyways that act alone made me a customer for life this is my second car from them and more to come down the road .... not all hero's wear capes. Thank you again mark Christopher Chevy read more

Recently took my car under warranty to GMC. Great customer service and most importantly-punctual and attentive! Plus it's way close than going to the car dealerships off the 15! read more

Dropped my vehicle off for service and waited over an hour for their "courtesy shuttle" driver to come out from the back and take me back to my home. Some young kid named Kenny finally comes out from the back and asks loudly and in an extremely rude manner "who was the one who kept asking for a shuttle?!" I told him I was the one who had been asking for shuttle service to which he responded "oh ok, well just to let you know we don't give out a time card (time frame is what I assume he meant) and we're not on your time here!" Before I could even react or respond to his comment, he started doing roll call and shouting out names to get in the courtesy shuttle bus. He called a woman named Esther first, then mispronounced my last name and when I corrected him he responded "whatever, I don't care" at which point I asked to speak to his supervisor. At this point even the woman Esther refused to ride with him because of his hostility. I have worked in customer service for nearly 20 years and have never encountered such unprofessional, disrespectful behavior from anyone in a customer service position. This is my first time owning a GM vehicle and bringing it to this service location, I am thoroughly disappointed and disgusted that this type of behavior is tolerated by such a well known company. After speaking to the service manager Rodney Reid, formal complaints were taken from both myself and Esther. Rodney was very professional and courteous, he apologized on behalf of his employee and excused himself, he quickly arranged an alternate shuttle for Esther as well as myself to take us to our respective residences. If it wasn't for Rodney's helpfulness and professionalism I would be giving this location zero stars! *Car Owners Beware, Kenny the shuttle man is NOT anyone you want to be taking a ride with! read more

I was solicited on Facebook to come in for a buyback event where they advertised they want cars and are buying used cars over bluebook value. I made an appointment and drove out... no one knew anything of the buyback event and to add insult to injury they wouldn't even offer me bluebook value (trade-in) for my vehicle. I told them CarMax offered significantly more and their response was to scoff and tell me to go sell it to CarMax then. I wish I could give them negative stars for wasting my time and being rude/disrespectful. read more